Park Inn Heathrow London Reviews

It is my second experience in this hotel, which is convenient to go to the airport and rent a car to start our wonderful journeys in England and Scotland.

Stayed overnight at this hotel, very reasonable price for a hotel so close to the airport. Friendly service, large comfortable room. Excellent pool and spa. Would definitely stay here again.

Because of Heathrow chaos, the hotel was creaking, almost full. They did not have my laterooms booking, and the first room key they gave me was to a room already occupied. Not sure who was more shocked, me or the poor sleeping couple. So not a great experience really, but room was fine and price was very good.

A nice place to stay at weekends. Quite and easy access to London Heathrow

We stay at Heathrow hotels regularly but our first stay at the Park Inn will be our last. The reception is sadly in need of decoration and disorganised - despite the efforts of one person to direct those looking to check in to one of three desks. We were directed to check in at the concierge's desk - which took 15 minutes to complete - with no explanation except " I am trying to find you a better room". What was wrong with the room we had booked wasn’t mentioned. The room (3198) was quite good - except it was very hot and the two rather simplistic a/c control knobs seemed to have no effect - with the result we went to bed in a room that was unpleasantly hot. At midnight when we couldn't sleep we phoned reception who sent someone to open the otherwise locked windows. Dinner in the "Pulse" bar was a shambles - the last thing it did was "Pulse" despite the fancy copy on the menu. We waited 30 minutes for a waitress to approach us at which point I resorted to ordering food at the bar then it took another 30 minutes for 2 extraordinarily small Caesar salads to arrive. After that we gave up on the restaurant and went back to the room to order a pizza from room service - which arrived in 20 minutes as promised and was "ok". Just to add insult to injury when we asked for a table at breakfast we were told that our booking did not include breakfast – despite the fact that on checking our Late Rooms booking later it was included. Given the appalling shambles in the Pulse bar the previous evening we decided to cut our losses and have breakfast at the airport!

A pleasant and comfortable stay at this large well located hotel!

Well where to start - in summary I wish I hadn't bothered booking here.
I did a last minute booking the night before my stay due to a meeting taking place in Heathrow - I didn't have a printer so made a note of my reference number and thought all would be ok ... I turned up at the hotel and finally found a car park space (parking is not included in laterooms booking, is £12 for 24 hours) when I went to reception it took 40 minutes for me to check in!!!!!!!
It basically turned out the morning staff hadn't booked my room in, I was told by management I wasn't on the system and unless I had printed copy there was nothing they could do as they were fully booked and my laterooms reference number didn't mean anythign to them. I had to get a colleague to email through to the manager a copy of my confirmation until they believed me but still tried to not accept responsibility for this very annoying and stressful procedure.
Finally got in a room, they had upgraded me because of all the trouble - but was a twin room (single beds are very small) nothing special at all I'm afraid. The only reason I would recommend the £20 upgrade is because then you get breakfast (usually £16 additional) and internet access (usually £10 additional) for free, as well as being able to watch a movie for free.
I went to the gym - it's ok, there's functioning equipment it's just a bit run down, not that many machines so expect to queue and be very close to the person next to you. Swimming pool is a decent size, a bit cool but it was relaxing, very nice hot jacuzzi and single sex saunas in the changing rooms. I went back to my room to shower because the changing rooms were quite dirty.
Room service was fine and the service was nice.
Be warned rooms are rather warm and don't expect to get a lie in as the pipes make very loud noises when your neighbours are showering, plus there was a knock on the door at 8.20am to check what time I would be checking out, so make sure you put the 'Do not disturb' sign on the door if you don't want to be woken up.
Breakfast is a help yourself affair and really was quite nice.
Finally just as a big warning my bill was more expensive than I expected, I queried this (thinking the courtesy upgrade had been charged for, but it wasn't) - the hotel tried to charge me VAT on top of my booking from Lateroom, I challenged this (it was £30 extra) and they apologised saying they hadn't realised - is always better to ask as VAT was included on the laterooms price.
Would definitely not stay here again - although I admit it's very convenient if you're flying out of Heathrow (no aeroplane noise in the room by the way, which was good).

Upon arriving at the hotel, I had to search and search for a parking space, finally settling on a curb at the end of a line of cars that was not even a space. After checking in at the front desk, I went to my room through dingy hallways and walking on threadbare carpets, only to find when entering the room that the bathroom was flooded and the shower was constantly dripping water. I immediately returned to the front desk to explain the situation and request a different room, and the clerk initially told me that he could not give me another room. After I insisted, he talked to his manager, who then agreed to put me in another room. The second room was better than the first in that the bathroom was dry, but when I went to close the blinds, I discovered that the entire unit had fallen on the floor! Plus, the curtains were sheers and had huge rips in them, and the room was on the first floor, which meant that anyone walking by could see in. As I was only staying one night and would be gone early the next morning, I did not request a third room, but I will never stay in this hotel again, or recommend it to anyone.

Lovely hotel, great food and excellent location to the airport!

The first room we were given had not been cleaned from the previous guest. However we were given another room, but had to go to reception to get the key for the new room which we felt was not our fault yet we still had to go downstairs.