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Osterley Park Hotel Reviews

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Overall Rating

3
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
52%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Osterley Park Hotel out of 5 Customer Rating
Basic room for a basic price

My room was overly hot with a radiator that couldnt be controlled (Management finally found liars to turn off - was then freezing in night). Room was VERY basic - missing light switches for example. Didnt want to use the shower, bed and blankets very basic / hospital like. However, tea making facilities, phone in room and customer service made this better than the local travel lodge - you get what you pay for.

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Reviewed by Lindsey L From England Who stayed in January 2012

 Osterley Park Hotel out of 5 Customer Rating

Room was very noisy and very cold wouldnt stay there again

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Reviewed by T Morgan From New Tredegar, Wales Who stayed in December 2011

 Osterley Park Hotel out of 5 Customer Rating
A very shabby hotel

The room was spacious, however that is about the only positive thing I can say. There was a balcony, but the door handle comes off in your hand. The balcony seemed to have an outer door that was open but boarded up, and the glass from it was lying on the balcony. It was a good thing it wasn't possible to get out there. The room was noisy, and you could hear people from the pub below as they left (noisily) as well as the traffic. In the room next to me a number of drunk men gathered very late at night being very noisy, however, the hotel staff were excellent when I complained and they made the men leave quietly. The room was very basic, which is to be expected for the price but I would still expect a little better quality room.

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Reviewed by Gillian D From England Who stayed in November 2011

 Osterley Park Hotel out of 5 Customer Rating

Felt the accommodation was ok but too noisy at night - went till 2am. good vicinity, Ideal for car

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Reviewed by Norman F From England Who stayed in November 2011

 Osterley Park Hotel out of 5 Customer Rating
The worst hotel I have ever stayed in...bar-none!

This hotel is to be avoided at all costs - an absolute disgrace...I would not let a dog stay there!

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by John S From Ormskirk, England Who stayed in November 2011

 Osterley Park Hotel out of 5 Customer Rating
Cheap overnight stay but..

The hotel was easy to find and had that rarity in London in that it had ample accesible and free parking.
We had booked because its location was perfect for our overnight needs and frankly the laterooms deal was the clincher.
On arrival we discovered the hotel to be tired and bruised but we had just driven for 4 hours were pleased to be given a warm, helpful and friendly greeting and despite the slightly down at heels feel of the building were quite happy, that bubble burst as soon as my wife entered the room to be greeted by a cockroach also on its way into the bathroom, it was the first of two I killed during our brief stay, otherwise and in spite of the above the room was ok, despite the dispiriting sign on the bathroom sink taps which said that the cold water wasn't drinking water which left us confused as there wasn't a corresponding sign on the bath taps, we took refuge in the bottled water we had brought and used it in the provided kettle for hot drinks.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by Perry H From Dorchester, England Who stayed in November 2011

 Osterley Park Hotel out of 5 Customer Rating
Disgusting

Disgusting and nothing worked

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Reviewed by J Ross From London, England Who stayed in November 2011

 Osterley Park Hotel out of 5 Customer Rating
Wembley Weekend in the capital

A very dated hotel / motel. Shower was atrickle, room was scruffy and dated. Not a pleasent experience.

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Reviewed by Brian Doran From Wigan, England Who stayed in August 2011

 Osterley Park Hotel out of 5 Customer Rating
You pays your money.....

It's a bed, it's secure & as a bonus you get to eat your breakfast in a banquet hall !!.....I've stayed in far worse in London & paid 3 times as much...
I have an office in Great West Road & for a late arrival & earlyt start...it does the job....

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Reviewed by Paul M From Corby, England Who stayed in June 2011

 Osterley Park Hotel out of 5 Customer Rating
Friendly but 'Tired'

The hotel has seen better days although, in fairness, there are some works being carried out at present. I sum it up in the title the hotel has very friendly and helpful staff but it is a little 'tired'. It could do with some decoration improvements.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by David C From England Who stayed in June 2011

WHAT DID THE BEST REVIEW SAY?

The hotel was easy to find and had that rarity in London in that it had ample accesible and free parking.
We had booked because its location was perfect for our overnight needs and frankly the laterooms deal was the clincher.
On arrival we discovered the hotel to be tired and bruised but we had just driven for 4 hours were pleased to be given a warm, helpful and friendly greeting and despite the slightly down at heels feel of the building were quite happy, that bubble burst as soon as my wife entered the room to be greeted by a cockroach also on its way into the bathroom, it was the first of two I killed during our brief stay, otherwise and in spite of the above the room was ok, despite the dispiriting sign on the bathroom sink taps which said that the cold water wasn't drinking water which left us confused as there wasn't a corresponding sign on the bath taps, we took refuge in the bottled water we had brought and used it in the provided kettle for hot drinks. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 3 out of 5 Reviewed by Perry H
From Dorchester, England
Who stayed in November 2011

WHAT DID THE WORST REVIEW SAY?

This hotel is to be avoided at all costs - an absolute disgrace...I would not let a dog stay there! Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by John S
From John S
Who stayed in November 2011
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