Olympia Rooms Hotel Reviews

I booked this hotel for Saturday 21st April as my sister was doing the marathon and it was my mum's birthday. With that in mind I was looking for something comfortable but reasonably priced (given the demand for rooms on the marathon weekend, and the fact that we would only really be there to sleep)
I looked at several sites, which all reflected the LateRooms description
The photos looked good, nothing fancy but it looked clean and modern and exactly what I was after.
I literally could not believe it when I arrived and saw what we had been allocated. I had booked two single rooms, one for my mum and one for my brother, and a double/twin for me and my sister.
When we arrived we walked into find that the single rooms both had bunk beds - that in itself isn't really a problem, but I would never have booked that for my mum who is nearly 70. However, as the room was booked as a single, the top bunk had been folded up against the wall, but actually took up a third of the mattress space. You would easily hurt yourself if you woke up suddenly in the night, you could certainly bang your shoulder, if not your head! In addition one of the rooms was so small that there was really not enough room for bunk beds and certainly not suitable for two adults.
I went to complain but they said that all the single rooms were like this and that they were fully booked so had no other available rooms to offer me. With this in mind we all swapped rooms. My brother is a big guy, so to put him in such a small room was ridiculous and it just wasn't really appropriate to have my mum in bunk beds either. In the event, my sister and I took the smallest room (despite the fact that she probably needed the most room to sort out her belongings and prepare for the marathon)
When my mum arrived, it turned out that her key didn't work, so they put her in a different room (I did question the fact that they were "fully booked" and that clearly someone else was going to have issues, but more importantly if there was a spare room, why could we not have been moved?!)
Problems
This hotel is certainly more of a hostel than a hotel
The bunk beds are, at best, dangerous if not folded down
The ladder to the bunk bed was also uncomfortable to use. The rungs were so narrow it was impossible to put my feet on it comfortably. This could've been nearly impossible for an older person - or alternatively people would need to put their shoes on to use it
LateRooms advised 2pm check-in - I had to fight to check in before 2.30 at the earliest, although I did ring ahead to say we were arriving early and in the end they did have the rooms ready, for which i'm grateful
Several times I had to return to reception as the keys didn't work (she advised in the case of my mum's first room that maintenance only came in once a week so the lock could not be fixed!)
There was no telephone in the hallway so I kept having to go up and downstairs to get these problems sorted out
Only one towel allocated per person
No bathmat provided in any room, so any of us could've easily slipped when getting out of the shower
No shaving points in any of our rooms
The tv worked but had no tune-able channels in any of our rooms
The 'Premier Breakfast Pack' - is a croissant, a bottle of orange juice and a yoghurt served in a bag collected from reception
That said: the place was quite clean and the beds were reasonably comfortable - but that is the only redeeming feature.
I accept that the LateRooms information is only as good as the information that the hotel gives you, but I feel extremely mis-led. I would never have booked this accommodation if it had been advertised properly.
I have paid nearly £100 for a double room and ended up in the smallest room I have ever seen, due to the appropriateness of my mum staying in the room allocated to her. For a single room at £80 a night in London I don't necessarily expect much but I expect more than this.

3 minute walk from West Kensington Tube on the district line. Real friendly welcome on arrival. We had a room for 5 of us, all young lads staying together. We went out on the Friday night and returned at the early hours of saturday morning, may have been a little too loud but staff did not complain even said bye to the girls leaving the next afternoon.

The hotel is not so had to find with your A-Z in hand. The lady on the desk was genuinely happy and very helpful, we were greeted with a warm welcome. The room was tiny though, and the duvet was stained and only big enough for someone 5ft tall. The one single plug socket in the room didn't work so we couldn't charge the phone. Bathroom was spotless but the 2 small "sandpaper" towels were old and tired and not really much use. I really only would pay no more than 25 pounds for a room like this.

Very nice clean hotel, no tea/coffe making in room drinks machine in reception

We were a group consisting of 2 men and 1 woman. The room was great and the cots were comfortable. The toilets were surprisingly spacious and not cramped. The only negative point to be mentioned is the administrative level of certain individuals at desk who took off 250£ extra from us as room charge even though we had already paid it before hand. They eventually returned it back after much persistence. Coffee and Hot drinks available 24x7 (self service) free of charge.

This hotel does exactly what it says on the tin, the rooms are clean, basic and a little on the compact size, but if you want somewhere clean and tidy to sleep for a night or two this place is excellent.

I was looking for cheap, last minute accommodation and to be honest it doesn't get cheaper than this. I was hugely hesitant at first because a) the pictures don't give the hotel much justice and b) the price was below a lot of youth hostel prices. I am so glad I read the reviews and gave it a try. Reception is actually very pleasant- key-card security entrance, double doors, etc. made it feel 'proper'. Ignore the nasty green photo! Check in was really easy, the receptionist was helpful but you will need ID. My room was on the second floor- the corridors were clean, well-kept and welcoming. There's a lift and stairs so luggage isn't a problem. All doors are accessed by security cards, which is great. My room was clean, a good size (for both price and London). The en-suite was clean, modern and a pleasure to use. They even provided shower gels and other toiletries which was a nice surprise. My double bed was comfy, the hotel itself is in a side-street so it was amazingly quiet for central London, so I had a great nights sleep. The room even had a modern LCD TV on the wall, so all in all I was pleasantly surprised with my stay. An 11.30 check-out time was also great. I would definitely recommend it and I would personally stay again.

Booked a double room for 3 nights we judged it by the pics but the double room we got did not reflect the size in the pic ,it was actually a single room with a double bed the only place to sit was on the bed the room was so small the bathroom had to have a folding door to accomodate the the size of bed in the room . But on one high the room was clean & fresh towels everyday but the one downer was that the bed has well has being crammed into a very tiny room had a feather mattress topper having emphasemia this was not good and did not relise till we stripped the bed on day of departure

We had a very enjoyable stay at the Olympia Rooms. Our room had one double, two singles and very substantial bunks. The room was very clean, nicely decorated and had plenty of towels and extra pillows. The staff were very helpful and professional and helped us with local transport, ie the Bus and the Tube. We were visiting the Royal Albert Hall for the Festival of Remembrance and the Hotel was well situated for our visit. A bus ride from Kensington High Street (but it was such a lovely day we decided to walk) very enjoyable. We took the Tube, the Station just a short walk from the Hotel, to Westminster for the Remembrance Service on Sunday morning. We had a fantastic weekend and will definitely be back and have already recommended this Hotel to our friends. Thank you very much to all the staff.

Arrived at around 9pm on date of booking to be told that my room 'wasn't ready'. I booked a single but was upgraded to a double, which I was told I would have to change to the fol;lowing day. So, dutifully packed all my belongings the following morning to change, only to be told I could then stay in the double the following night!! Room was OK, clean and quiet, but there is no telephone to dial out or to reception. On my secong night was disappointed to find that whilst the room had beenm serviced, they had left no towels so had to shower without the benefit of being able to dry myself properly! They do not do food at all so if you fancy a breakfast, you can't have one!!

It was in a very quiet neighborhood. 4mins walk from the train station. It was really good value for money

I found the staff polite and very helpful. The room was clean and the hotel was conveniently placed for walking to Earls court. There are many eating places close by too.

Room was really a single with a double bed squeezed in. Mattress had seen better days. Reception staff very helpful.

We stayed at the Olympia Rooms as it was convenient for the Albert Hall (Eric Clapton/Steve Winwood). The staff were very polite and helpful, room was clean and comfortable. Good location handy for the underground.

This hotel does what it says on the tin. There are no luxuries but we got what we expected but had the room for 6, it had a double, 2 single and 2 bunks in the one room. They were comfortable and clean. The room had a small bathroom which also had a shower, again with no frills or bows but they served their purpose. The tv was small, the remote didn't work and the buttons on it were broken which was a bit annoying but given the small amount of time in the room it wasn't a major issue. My only criticism is that the blind did not block out the street lighting. Curtains would be better.

The room was clean, tiny but fine for the money. The only problem is they do not answer phones so it makes it very hard to get hold of them and even though the reception is supposed to be 24hrs there was noone there and at 5:30am in the morning when there was someone they were not very helpful. There is also no drinking water in the rooms and none at reception which meant trying to find a 24hr shop in the middle of the night. This is fine if you've on a budget and just need the very basic accommodation but wouldn't suggest it as anything else.

I was given a room that was convertable into a twin by means of a fold up bunk bed attached to the wall that got in the way when sleeping on the very uncomfortable bed, room was clean and tidy and the en suite was fine
major gripe was the paper thin walls and the noise that carried from rooms across the hallway

Pleased with room. A great base for exploring london from. Even though it was very central with easy access to all areas of interest it was still surprising quiet at night. Only criticism was that was no coffee/ tea making facilities in the room with the free drinks machine located at reception area which meant any late night drink before bed had to be got in pjs in the front lobby for all to see.

Room was very cold, smaller and more expensive than other 4 * hotels I've stayed in. Bath room and toilet was so tiny any bigger and you can't fit in. Bath room just have one drain, slippery and just not approppriate. Will defintely not be going back

Expensive; (£ 73) but perhaps to be expected considering location. the room was nice and clean and there was no traffic noise. a vending machine at reception for drinks which was ok. a new hotel with modern furnishings. no breakfast but if you take a right turn when on the (olympia building) road and walk for about 10 mins there is a decent cafe which does decent english breakfast

Our group (6) stayed at the Hotel Olympia Roms overnight after attending the game at Wembley. The 6 bed room was functional, clean and warm. All beds were bunk-style beds. Shared bathroom. For value for money - this place can't be beaten. Definitely stay there again. Very friendly staff and located in a nice part of town - just off Hammersmith Road/Kensington High Street.

The only small point was not enough towels but if warned in advance it wouldnt be an issue.
the payment system was awkward apying in advance was an issue

Booked the room for 2 adults and 2 teenagers, but our daugher didnt go. Just as well cause we used her bed for the suitcases. Bathroom as the smallest I have ever seen. Saying all that it was very clean. The staff were very helpful. So over all it was good.

Service and acommodation were good for the price we pay, eventhough the room was very small for 4 people. The location was OK too: far from the center and touristic areas but with very good metro and bus services nearby. The price is good for London (anywhere else would be very expensive).

This appeared to be the only accomodation available in the area for a one night stay, it would not have been my choice but I was pleasantly surprised despite not having any dining facilities (being a lone traveller I prefer to eat in the hotel) the receptionist was very helpful in advising me where I could eat. The room/bedding was very clean and the bathroom was very up to date and a pleasure to use, I would stay there again. I have no complaints.

Close to the tube
bus at the end of the road taking you into the west end
for the price and the location (being just off the main road , so fairly quiet) and for a place it sleep it was fine

Stayed in Holel Olympia overnight. Very happy- friendly service, quiet area clean room.

About 10-15 min walk from Barrons Court Tube station which was the most convenient for where we needed to go (Piccadilly Line) , although West Kensington is closer. Room was clean, and was ideal for my large family (2 adults and 4 Children). En suite bathroom was small but functional and clean. Will stay here again, perfect for our needs.

If you just need a room for a night, or a couple of nights, there is no better value in London IMHO. Of course the rooms are small, but I'm only using it for sleeping in, so what more do I need. The best thing is the place is clean and tidy and well located

This hotel was great, close enough to walk to museums, about 30 mins. Rooms were adequate, but spotlessly clean. I went with my two teenage daughters who shared a good size double room, and my 7 year old and I had bunk beds, which were really comfortable, but the room was small, but both rooms were good value for money. There was a free vending machine in the reception, which was great for their hot chocolate! Would definitely recommend this hotel, doesn't look much from the outside, but I could not fault the rooms, for being so clean, and staff being very friendly and accommodating.

Great, all clean, very friendly, would come back

The hotel is in a dodgy area, whilst only a short walk from West Kensington tube, once off the main road the atmosphere is quite threatening, with gangs of youths hanging around. The BT green comms cabinet at the top of the road had been vandalised, and the doors were open. It remained that waay for the 3x nights of my stay. The TV in the room did not work for the duration, despite reporting it faulty on the first night.

The size of the bathroom is same as the ones on a flight. You can't possibly turn around when you are having a shower, not to mention the shower curtain doesn't work so the floor get flooded and slipped get soaked. Bed size was okay

I found the hotel, very nice and clean worth the money i spent. i did find that one of the receptionist when checking out was abit rude and unhelpful but other than that it was fine.

Really good value for money, great to find no frills but good accommodation in London. I would stay here again in a group.

Staff were friendly on entering hotel.
Hotel and room was clean, although the double room was tiny.

After attempting to contact the management a few times in reIation to an abusive early leave fee, I'm still waiting for them to come back.
As I said, very poor customer service.

Room was fairly small but was absoutely spotless. The staff were very friendly and helpful. Wifi is slow but free :-)
Would recommend for a short break.

Myself and my mum stayed 1 night at the Hotel Olympia Rooms, and overall our stay was pleasant..The room was fairly small but had everything would would need for one nights stay..The room was clean and the bathroom was especially spotless.. Free tea/coffee machine downstairs..Would be nice having the drinks facility in the room though!!
The reception staff were very friendly and we were made to feel welcome instantly..
Would definetly stay again..

It's a clean small 4 people room, we 4 girls living for one night, and the staff is kind.