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Novotel London West Reviews

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Overall Rating

3
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
75%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Novotel London West  out of 5 Customer Rating

We were attending a gig at theHMV Appollo. The hotel was so convenient, the staff were friendly and the quality of the room was first class. We were in the back of the hotel and it was very quiet.

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Reviewed by Debbie Dockeray From Ashford, England Who stayed in February 2012

 Novotel London West  out of 5 Customer Rating
Gill

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Reviewed by J G From Haverfordwest, England Who stayed in January 2012

 Novotel London West  out of 5 Customer Rating
New Year's Eve - dismal room

For the price the room was very poky and dated and the air con was broken. Quite a dismal experience and glad it was only one night.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Helen H From Tunbridge Wells, England Who stayed in December 2011

 Novotel London West  out of 5 Customer Rating
Great locaton for Olympia

No Comment Left

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by R Brimble From Llandrindod, England Who stayed in December 2011

 Novotel London West  out of 5 Customer Rating
Excellent stay very central. Hotel very friendly staff helpful.

Excellent stay very central. Hotel very friendly staff helpful.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by H Rooke From Keighley, England Who stayed in December 2011

 Novotel London West  out of 5 Customer Rating

Clean, spacious room. Easy access to The Apollo.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Tony Wenbourne From England Who stayed in December 2011

 Novotel London West  out of 5 Customer Rating
Reasonable large hotel but poor service from reception

This is a typical large London hotel. Room clean and comfortable, Bathroom clean but with a small narrow shower. However, we had problems with reception not updating their records for breakfast, consequently had to hang around the next morning with a queue building behind us as they tried to sort it out. Very embarrassing. Then another delay on checking out as they had to wait for the restaurant to update back, although I said that was happy to pay for breakfast. Called for manager but they were not really interested. Will not go back there.

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Reviewed by Robert E From England Who stayed in November 2011

 Novotel London West  out of 5 Customer Rating

I have stayed at this hotel several times now,the proximity to the tube and hammersmith apollo is a bonus
clean basic rooms

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Customer Service Quality of Room Quality of Food
 
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Reviewed by Mark O From England Who stayed in November 2011

 Novotel London West  out of 5 Customer Rating
Great Place/Great Value

The novetel west is a great hotel for young families. Good clean accomodation is easy reach of the underground station. Will definatly use it again.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by A Thornton From Kenilworth, England Who stayed in October 2011

 Novotel London West  out of 5 Customer Rating
Yeah but no, but yeah

Hotel was good and pretty handy for Hammersmith tube. Breakfast not included was really annoying (£17 per head !) when the room rate was expensive. Wifi not included - this is a joke and hotels in the UK need to get their act together. I would not stay here again for this reason alone.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Brian P From Glasgow , Scotland Who stayed in October 2011

WHAT DID THE BEST REVIEW SAY?

We were attending a gig at theHMV Appollo. The hotel was so convenient, the staff were friendly and the quality of the room was first class. We were in the back of the hotel and it was very quiet. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by Debbie Dockeray
From Ashford, England
Who stayed in February 2012

WHAT DID THE WORST REVIEW SAY?

Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by J G
From J G
Who stayed in January 2012
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