Overall Rating
We were attending a gig at theHMV Appollo. The hotel was so convenient, the staff were friendly and the quality of the room was first class. We were in the back of the hotel and it was very quiet.
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For the price the room was very poky and dated and the air con was broken. Quite a dismal experience and glad it was only one night.
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Excellent stay very central. Hotel very friendly staff helpful.
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Clean, spacious room. Easy access to The Apollo.
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This is a typical large London hotel. Room clean and comfortable, Bathroom clean but with a small narrow shower. However, we had problems with reception not updating their records for breakfast, consequently had to hang around the next morning with a queue building behind us as they tried to sort it out. Very embarrassing. Then another delay on checking out as they had to wait for the restaurant to update back, although I said that was happy to pay for breakfast. Called for manager but they were not really interested. Will not go back there.
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I have stayed at this hotel several times now,the proximity to the tube and hammersmith apollo is a bonus
clean basic rooms
The novetel west is a great hotel for young families. Good clean accomodation is easy reach of the underground station. Will definatly use it again.
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Hotel was good and pretty handy for Hammersmith tube. Breakfast not included was really annoying (£17 per head !) when the room rate was expensive. Wifi not included - this is a joke and hotels in the UK need to get their act together. I would not stay here again for this reason alone.
SummaryWe were attending a gig at theHMV Appollo. The hotel was so convenient, the staff were friendly and the quality of the room was first class. We were in the back of the hotel and it was very quiet. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Debbie Dockeray Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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