Novotel London Waterloo Reviews

Great location, good service.

Pleasent hotel in the right location for what we wanted

Very clean and modern hotel with fantastic views. We had a wonderful time with our 3yr old who was made very welcome by the staff, receiving a gift at reception which helped give mummy and daddy time to unpack. Our room faced Lambeth Palace and there was a park 5mins from the hotel. All the staff were friendly and attentive. On the downside, due to the quiet location of the hotel there were no shops or restaurants within walking distance (remember we have a 3yr old to worry about) and the breakfast cost of £15.95 per person is extortionate.

Staff were friendly and helpful, breakfast was expensive but nice (not £15 nice though!). Room was great, we were offered a choice on arrival and asked for a view, we could see London eye and Big Ben from the room. Only real critisism is bathroom wasn't spotlessly clean. It was very close, but a previous guest had left a couple of stray hairs in the shower and bath which hadn't been removed. It wouldn't put us off staying again as overall the experience was excellent.

The hotel was well located , just a short walk along the embankment gets you to the London Eye. From there it was just a short walk to the main London attractions.
The car parking within the hotel grounds was very good and the price of £ 24 for 24 hours was not too bad.
The hotel and room itself were very modern and clean which was ideal for what we needed, they were well equiped for our needs.
My only critisism was that they only supplied to small milk pots for the in room coffee making fascilities, this was soon remedied by the hotel on requesting some more..
All in all a good hotel which was keenly priced .

It was a fantastic location and made up for the fact that there was no free internet access - and asked about 20 pounds for 24 access - not worth it - the staff really helpful and definitely would stay again.

My only grumble would the cost of the breakfast, and drinks at the bar. Not cheap.

Great position for many central attractions. Imperial War Museum 10 mins walk. London Eye about 15 mins walk Hotel quiet and clean. Staff very pleasant. Didn't eat in as we very rarely do when we take a short break but the restraunt looked well layed out. The bed was one of the most comfortable hotel beds we have slept in and the rooms were very well presented. Would choose this hotel again.

Although there is a small playroom i think there could have been more inside the room rather than just soft cushions, maybe computer game, dolls etc.

The Novotel in Waterloo is in an ideal location opposite Lambeth bridge and very near the Houses of Parliment. It is in a quiet area which is suitable for families and genral travellers alike.
Overall the staff were very helpful and friendly, the standard in the hotel customer areas, i.e. bar & reception were good. The room itself was to a good standard although in places looked 'worn'. The only issues we had was the sofa was not made upon arrival for our child and they did not clear the empty classes from the night before.
However apart from those minor issues, overall I would stay again.