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Novotel London Waterloo Reviews

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Overall Rating

4
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
87%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Novotel London Waterloo  out of 5 Customer Rating

All good apart from cost for wireless.

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Reviewed by P Hargreaves From Leeds, England Who stayed in April 2012



 Novotel London Waterloo  out of 5 Customer Rating
Decent staff, expensive food

Nice hotel with friendly staff. Unfortunately our bedding was dirty. They did give a small discount but not great. Breakfast was not included in the price and was expensive for what it was.

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Reviewed by Tim D From England Who stayed in April 2012



 Novotel London Waterloo  out of 5 Customer Rating
Overnight stay

The hotel was fabulous, the photo representation on the internet was spot on.
Staff were very helpful and polite, nothing was too much trouble.
Service in 'Elements' restaurant was very slow, two different starters had run out off of the menu at 19.30 hrs.
Overall very good.

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Reviewed by Sally P From Cheltenham, England Who stayed in April 2012



 Novotel London Waterloo  out of 5 Customer Rating
Fantastic for families

When we arrived they'd got incorrect details - my booking should have been for me plus my two young daughters, not a single room. However, within minutes they'd upgraded me to an executive room, with plenty of room for me and my family, given my daughters some complimentary toys, and prepared the room with a sofa bed, all ready for us. The hotel was central, with great facilities in the room, exceeded our expectations all round - one to use again.

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Reviewed by Liz F From England Who stayed in March 2012



 Novotel London Waterloo  out of 5 Customer Rating
A great break

Very clean comfortable room shower was really good too. located in a great place for exploring the sights the reception staff were very helpful and answered any question I had either from knowledge or by checking online, nothing was too much trouble!!! would stay here again and recommend to anyone else who was thinking of a hotel break in London.

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Reviewed by Tracey F From England Who stayed in March 2012



 Novotel London Waterloo  out of 5 Customer Rating
Novotel Waterloo

Great position only problem was air con was noisy, which we complained about and were told hotel was aware.

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Reviewed by John B From Hinckley, England Who stayed in March 2012



 Novotel London Waterloo  out of 5 Customer Rating
Would recommend to anyone visiting London

The hotel was one of the best priced when we booked our travel and was great. The location was brilliant for exploring London-just 5 mins walk from the river opppsite Parliament where most tour buses pick up, and 10 mins walk to the London Eye. Train tickets direct to Euston were much cheaper than tickets through to Watetloo stn, and the hotel was only a £12 taxi cab ride from Euston. Food at the bar/restaurant was lovely, good choice at breakfast and the room was spacious, nicely decorated and clean. Staff were great with kids too

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Reviewed by Laura W From Deeside, England Who stayed in March 2012



 Novotel London Waterloo  out of 5 Customer Rating
Wonderful stay

Stayed here for a short break in London
Found the staff to be polite and helpful, and the room to be clean, spacious and cosy, would definately stay here again

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Reviewed by Andrew Thirde From Louth, England Who stayed in February 2012



 Novotel London Waterloo  out of 5 Customer Rating
Experience

Loved the hotel. In the right location for our needs and really enjoyed the resturant and the friendly staff.
Food was excellent.
Thanks.

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Reviewed by R Titmuss From Hinckley, England Who stayed in February 2012



 Novotel London Waterloo  out of 5 Customer Rating
Overall nice hotel

No Comment Left

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Reviewed by T Hall-jones From Chester, England Who stayed in February 2012



 Novotel London Waterloo  out of 5 Customer Rating

Very good central location and within easy walking distance of many attractions. Staff were very pleasant and room was very nice and clean with a shower and a bath.
Overall very good only negative is the cost of the parking being 30% of the room booking amount.

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Reviewed by Dean H From Poole, England Who stayed in January 2012



 Novotel London Waterloo  out of 5 Customer Rating
Very convenient

Great location, good service.

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Reviewed by H Wiseman From Southampton, England Who stayed in January 2012



 Novotel London Waterloo  out of 5 Customer Rating
One night

Pleasent hotel in the right location for what we wanted

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Reviewed by A Paterson From Gillingham, England Who stayed in January 2012



 Novotel London Waterloo  out of 5 Customer Rating
Great find, hidden away

Very clean and modern hotel with fantastic views. We had a wonderful time with our 3yr old who was made very welcome by the staff, receiving a gift at reception which helped give mummy and daddy time to unpack. Our room faced Lambeth Palace and there was a park 5mins from the hotel. All the staff were friendly and attentive. On the downside, due to the quiet location of the hotel there were no shops or restaurants within walking distance (remember we have a 3yr old to worry about) and the breakfast cost of £15.95 per person is extortionate.

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Reviewed by Andrew P From London, England Who stayed in January 2012



 Novotel London Waterloo  out of 5 Customer Rating
Good but...

Staff were friendly and helpful, breakfast was expensive but nice (not £15 nice though!). Room was great, we were offered a choice on arrival and asked for a view, we could see London eye and Big Ben from the room. Only real critisism is bathroom wasn't spotlessly clean. It was very close, but a previous guest had left a couple of stray hairs in the shower and bath which hadn't been removed. It wouldn't put us off staying again as overall the experience was excellent.

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Reviewed by Neil R From England Who stayed in November 2011



 Novotel London Waterloo  out of 5 Customer Rating
London City Break

The hotel was well located , just a short walk along the embankment gets you to the London Eye. From there it was just a short walk to the main London attractions.
The car parking within the hotel grounds was very good and the price of £ 24 for 24 hours was not too bad.
The hotel and room itself were very modern and clean which was ideal for what we needed, they were well equiped for our needs.
My only critisism was that they only supplied to small milk pots for the in room coffee making fascilities, this was soon remedied by the hotel on requesting some more..
All in all a good hotel which was keenly priced .

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Reviewed by Phil C From Schömberg, Germany Who stayed in November 2011



 Novotel London Waterloo  out of 5 Customer Rating
No internet

It was a fantastic location and made up for the fact that there was no free internet access - and asked about 20 pounds for 24 access - not worth it - the staff really helpful and definitely would stay again.

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Reviewed by A Bayly From Alcala de Henares, Spain Who stayed in November 2011



 Novotel London Waterloo  out of 5 Customer Rating
Great location, rice room, helpful staff

My only grumble would the cost of the breakfast, and drinks at the bar. Not cheap.

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Reviewed by J Speakman From Glasgow, Scotland Who stayed in November 2011



 Novotel London Waterloo  out of 5 Customer Rating
Good location and standard

Good size rooms which were very clean and modern. Food good though a little expensive but on site parking a good deal.

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Reviewed by G Jones From Newbury, England Who stayed in October 2011



 Novotel London Waterloo  out of 5 Customer Rating
London, city break

Great position for many central attractions. Imperial War Museum 10 mins walk. London Eye about 15 mins walk Hotel quiet and clean. Staff very pleasant. Didn't eat in as we very rarely do when we take a short break but the restraunt looked well layed out. The bed was one of the most comfortable hotel beds we have slept in and the rooms were very well presented. Would choose this hotel again.

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Reviewed by K Bracey From Exeter, England Who stayed in August 2011



 Novotel London Waterloo  out of 5 Customer Rating
Family Friendly

Although there is a small playroom i think there could have been more inside the room rather than just soft cushions, maybe computer game, dolls etc.

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Reviewed by S Holmes From St Helens, England Who stayed in August 2011



 Novotel London Waterloo  out of 5 Customer Rating

The Novotel in Waterloo is in an ideal location opposite Lambeth bridge and very near the Houses of Parliment. It is in a quiet area which is suitable for families and genral travellers alike.
Overall the staff were very helpful and friendly, the standard in the hotel customer areas, i.e. bar & reception were good. The room itself was to a good standard although in places looked 'worn'. The only issues we had was the sofa was not made upon arrival for our child and they did not clear the empty classes from the night before.
However apart from those minor issues, overall I would stay again.

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Reviewed by A Berry From Wigan, England Who stayed in August 2011



 Novotel London Waterloo  out of 5 Customer Rating
Wonderful hotel!

The hotel was ideally situated for sight seeing. The staff were friendly and couldn't have been more helpful. We had a lovely stay and would recommend this hotel and intend to stay there again.

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Reviewed by G Round From Castleford, England Who stayed in August 2011



 Novotel London Waterloo  out of 5 Customer Rating

A comfortable and clean hotel

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Reviewed by Lindsey Symington From harpley, England Who stayed in August 2011



 Novotel London Waterloo  out of 5 Customer Rating
Clean,quiet, and affordable hotel. And easy to to find.

No Comment Left

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Reviewed by L S From Lindome, Sweden Who stayed in August 2011



 Novotel London Waterloo  out of 5 Customer Rating

The room was described as spacious - this was definately not the case. There were not enough pillows. The ironing board was left standing in the entrance area which made the lack of space even worse. The shower door leaked and it either passed under the wall into the toilet area or that was leaking too!!! I get the feeling that this room is always on a deal as you couldnt possibly charge normal London rates for it. The hotel itself was very nice and the location was perfect for our needs ie walking distance to lots of attractions which is great when you have a young child with you.

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Reviewed by K Souter From Stockport, England Who stayed in August 2011



 Novotel London Waterloo  out of 5 Customer Rating
Weekend Visit to London

The hotel was very nice. The staff were friendly and the room had everything we needed and was clean. The hotel is located close enough for an easy walk to key parts of London such as The Eye, Houses of Parliament, Buckingham Palace, Trafalgar Square, The South bank, even Covent Garden. We would definitely stay there again and would recommend it to friends and family.

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Reviewed by Manda E From England Who stayed in June 2011



 Novotel London Waterloo  out of 5 Customer Rating
Excellent all round hotel

Great modern clean hotel,everyone professional but friendly,10 minute walk to westminster...rooms spacious,great beds and pillows views of the eye and big ben from our room,small negatives small wardrobe and great looking designer sink which isnt very functional..didnt bother with breakfast great cafe 100yds along road(right out of door)...would def go again

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Reviewed by T Booth From murton, England Who stayed in May 2011



 Novotel London Waterloo  out of 5 Customer Rating

Great large, comfortable room with fantastic view (on 4th floor). Would definately go back.

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Reviewed by Sarah B From , France Who stayed in May 2011



 Novotel London Waterloo  out of 5 Customer Rating
Perfect choice of hotel for the Southbank

This hotel is in a really good location for the Southbank Centre and Tate Modern. It is very close to the river and has views of the Houses of Parliament and Big Ben. It was a pleasant 10 minute walk to get to Waterloo bridge from the hotel.
The breakfast was excellent quality food with a good range of options. The hotel and room is decorated to a high standard in a contemporary style. The staff were friendly and helpful.

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Reviewed by H Garner From Sheffield, England Who stayed in May 2011



 Novotel London Waterloo  out of 5 Customer Rating

Checking-in late in the evening at an unfamiliar place to literally sleep and then leave, we hoped the "Superior Room - sleeps 2 Adults 1 child" would be ideal. It was fine, but we found a sofa bed for our daughter which wasn't made up, but there didn't seem to be any appreciation that even the offer to assit with this would have been a kind and much welcomed gesture. Was it clean? Yes. Was it tidy? Yes. Were the staff polite? Yes. Would I stay again? Yes, but I'd probably seek more homely alternatives as it seemed about as cosy as an airport terminal.

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Reviewed by Dai M From England Who stayed in May 2011



 Novotel London Waterloo  out of 5 Customer Rating
London trip

Very pleased with the accomodation but I thought that the food was expensive for what was provided especially at breakfast and had to keep chasing the waiting staff for coffee. Childrens play room was very disappointing, but at least there was one there, it just needs some more things putting in some book and traditional games would be a good idea.

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Reviewed by D Newitt From England Who stayed in May 2011



 Novotel London Waterloo  out of 5 Customer Rating
Top London Hotel

The hotel is minutes walk from Big Ben and the London Eye. Also, only a few minutes walk from North Lamberth tube stop. Great rooms & friendly staff. Will stay again.

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Reviewed by G Cheetham From Chesterfield, England Who stayed in April 2011



 Novotel London Waterloo  out of 5 Customer Rating

Stayed in the hotel for 3 nights . Fantastic location for sightseeing etc and a short tube journey into city centre. Hotel was very clean and vstaff very helpful. Would thoroughly recommend it

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Reviewed by Gillian Doogan From crumlin, Northern Ireland Who stayed in April 2011



 Novotel London Waterloo  out of 5 Customer Rating

A very clean and modern hotel with efficient friendly staff in a convenient location. Only fault was that the room was a little hot and being central london it was too noisy outside to leave the window open.

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Reviewed by A Cook From , England Who stayed in March 2011



 Novotel London Waterloo  out of 5 Customer Rating
Location is misleading

Hotel itself was pretty good - but it's not really Waterloo!
It's about a 10-15 minute walk from Waterloo station - not suitable if you have luggage

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Reviewed by A Randhawa From Telford, England Who stayed in March 2011



 Novotel London Waterloo  out of 5 Customer Rating

A comfortable and clean hotel. I had to queue a little while at reception to check in, but was impressed with my room - separate toilet and shower room - very clean and I had a good night's sleep.
Staff were a little too attentive in the restaurant and tables were very close together affording little privacy for the couple sitting on the table next to me (I was dining alone) - I could hear every word they were saying ...
Staff uniforms were scruffy - the receptionist on the desk had a large whole in her jacket under the arm and for most others, it was ill-fitting and not flattering for the larger lady.

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Reviewed by C Barton From Seaview, England Who stayed in March 2011



 Novotel London Waterloo  out of 5 Customer Rating
London Hotel

The Novotel Waterloo is a modern chain hotel which offers secure parking and you are within walking distance of Westminster, London Eye, Big Ben, St Thomas Hospital so it would suit business and tourist alike. The restaurant food was excellent and the staff friendly and professional. Reception was slow but only because the receptionists tirelessly helped the tourists with all their questions but it was frustration when you only wished to pay for your parking. As London rates go I suppose the cost of the hotel was average but to have to pay £24.00 for overnight parking did seem excessive. You also had to pay for WiFi access so more money!

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Reviewed by S Cochrane From Bridgwater, England Who stayed in March 2011



 Novotel London Waterloo  out of 5 Customer Rating
Good value for money and very clean

This hotel was well run with friendly staff, although 10 mins after being in our room the chambermaid let herself into our room! which was a suprise to us and her! but other than this we were very happy there. xx

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Reviewed by P Kola From Redhill, England Who stayed in February 2011



 Novotel London Waterloo  out of 5 Customer Rating
Happy Holiday

Staff couldn't have been friendlier, my son loved the play area and will definitely stay again and other Novotel hotels!

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Reviewed by Claire B From Scotland Who stayed in February 2011



See all reviews

WHAT DID THE BEST REVIEW SAY?

All good apart from cost for wireless. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by P Hargreaves
From Leeds, England
Who stayed in April 2012

WHAT DID THE WORST REVIEW SAY?

Hotel itself was pretty good - but it's not really Waterloo!
It's about a 10-15 minute walk from Waterloo station - not suitable if you have luggage Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by A Randhawa
From A Randhawa
Who stayed in March 2011

Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting. All reviews posted are the opinions of people who have stayed at this accommodation, not of Hotels-London.co.uk. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.