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Novotel London Paddington Reviews

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Overall Rating

4
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
95%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Novotel London Paddington   out of 5 Customer Rating
Good clean room, large bed good shower, friendly service, quite room no room to room noise.

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Reviewed by Mark P From Liskeard, England Who stayed in April 2012



 Novotel London Paddington   out of 5 Customer Rating
Will definitely book again.

A lovely, clean hotel with pleasant staff. Our room was very clean and quiet.
A short walk from Paddington station (once you know about the exit at the end of platforms 8 & 9!) and just a 20 minute tube ride into the centre of London.
A few nice restaurants in the vicinity if you don't fancy straying far from the hotel.

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Reviewed by C Pearson From England Who stayed in February 2012



 Novotel London Paddington   out of 5 Customer Rating
New, modern hotel just a 5 minute walk from paddington station.

We had a fire alarm just 5 minutes after check-in, but the staff could not have been more helpful and friendly. The hotel is quite new and in a modern, pedestrianised area within walking distance of paddington station. The room was clean and modern and breakfast up to standard and served till 12 noon! Very good value and quality compared to most hotels in London.

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Reviewed by Stephen D From Scotland Who stayed in February 2012



 Novotel London Paddington   out of 5 Customer Rating
Great value for money

I stayed here with my wife and son for 4 nights, fabulous accommodation, great location, wonderful staff. Highly recommend staying here and will definitely will stay again.

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Reviewed by David Smith From Motherwell, Scotland Who stayed in February 2012



 Novotel London Paddington   out of 5 Customer Rating
Service was excellent in terms of restaurant and general management of the place. Great Value

Staff were amazing andf very helpful. Restaurant had beautiful food also. Rooms were spacious and very comfortable and perfect for a short stay.

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Reviewed by David Rosser From Cwmbran, Wales Who stayed in February 2012



 Novotel London Paddington   out of 5 Customer Rating
Theatre trip to London 3rd- 5th February 2012

Booked Novotel Paddington via a deal onTrain Line and Late Rooms. Had been concerned that some previous reviewers found hotel difficult to find from Paddington Station but in fact it was straightforward if you follows the instructions on the hotel's website. Hotel was as expected and service was fine without being outstanding. Room (415) was OK for size (superior double) but the view was limited (looked out on to office block about 20 metres away!). Bed was a generous size and very comfortable. Room had toilet separate from bathroom - unusual but not really a problem. Despite proximity to main railway line there was no noise at all! Ordered a room service supper on return from seeing a show and was pleasantly surprised - fast service and excellent quality/quantity of food! Overall, a good experience and no negatives. Reasonable location for city centre visits and would book again.

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Reviewed by Mike L From England Who stayed in February 2012



 Novotel London Paddington   out of 5 Customer Rating
Excellent choice of hotel in every way!

We recently thoroughly enjoyed our stay at the Novotel Paddington, with our four year old daughter. The hotel is very new and in great order, our room was very clean and comfortable, with everything that you would need. The staff were very friendly and very helpful and especially kind to our child. We enjoyed the use of the pool and spa areas which were also of good quality. The area was great in terms of location - good access to Paddington Station and within walking distance of Hyde park and all the South Kensington Museums. All and all a great hotel!

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Reviewed by Jacqui Scott From England Who stayed in February 2012



 Novotel London Paddington   out of 5 Customer Rating

A bit of a treck from Paddington station really - especially at the moment with hte roads and pavements being dug up

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Reviewed by Peter S From Rugeley, England Who stayed in January 2012



 Novotel London Paddington   out of 5 Customer Rating
Family visit

We (myself, my wife and our 11 year old son) have stayed at the Novotel Paddington on a couple of occasions for weekend breaks. Once you have found it - not the easiest thing first time round - it is conveniently situated, close to restaurants and to Paddington Station for mainline and underground connections, and quite quiet given its proximity to major roads and railways. Staff are helpful and rooms clean, spacious and comfortable. We haven't tried the Restaurant. At LateRooms rates, it is good value for money, and a good bet for this part of London.

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Reviewed by Geoffrey Cubitt From York, England Who stayed in January 2012



 Novotel London Paddington   out of 5 Customer Rating
Excellent situation - behind Paddington Stn

Excellent new hotel, could do with sign initially to point people in right direction.
Staff v helpful, very clean, lovely facilities. Didn't eat B/fast - thought it was too expensive, but many alternatives closeby. Lovely area - close to Little Venice and trips down canal to Cambden Lock.
Shopping area nearby will be very useful when all open. Only downfall, was the "wind tunnel" effect walking thru new buildings to top of close where hotel is located, but we were there in early Jan - v cold. Would recommend it.

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Reviewed by Marilyn T From Cardiff, Wales Who stayed in January 2012



 Novotel London Paddington   out of 5 Customer Rating
Very new hotel so everthing is tip top, very helpfull staff, food great, Xbox 360 in reception

Very handy for Paddington tube overall great exeperience.Nice sauna and steam room

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Reviewed by Justin Carter From Whitley Bay, England Who stayed in December 2011



 Novotel London Paddington   out of 5 Customer Rating
Highly recommended. Excellent hotel.

5 mins walk from Paddington station and tube and newly built, this is an excellent hotel in every way. I simply couldn't find any way to improve anything about it. I upgraded to get the free WiFi for my 2 teenagers and was delighted to discover other luxuries in the room such as a Nespresso coffee machine and iPod dock. After reading SO many appalling London hotel reviews, it's so good to find value for money.....i will stay here again.

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Reviewed by Stephen D From Cheadle, England Who stayed in December 2011



 Novotel London Paddington   out of 5 Customer Rating
2 night city break

Excellent hotel, overlooking the main lines into Paddington but very quiet and with good views over the city. Very clean and tidy, well equipped. Great location by Little Venice and with plenty of restaurants and bars around. Overall very good, nice hotel in a good location.

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Reviewed by Paul T From Cardiff, Wales Who stayed in December 2011



 Novotel London Paddington   out of 5 Customer Rating
Excellent stay

I was amazed at the quality of this hotel at such a reasonable price for central London. I would recommend to anybody.

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Reviewed by Tim Johnson From London, England Who stayed in November 2011



 Novotel London Paddington   out of 5 Customer Rating
Great weekend stay at the Novotel Paddington

Me my husband and 11 year old son stayed at the Novotel hotel Friday until Sunday, for a weekend of sightseeing.
A newly built hotel in a lovely area, very clean and lovely location at the side of a stretch of canal. Enjoy a drink outside at the many bars, also a sainsburys store is located close to the hotel for anything you need. The hotel is 5 mins walk from Paddington train station and also the Paddington tube station.
The hotel also has a pool, steam room, sauna and fitness suite. These are all included in the price of the stay at the hotel.

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Reviewed by Marie T From Worksop, England Who stayed in August 2011



 Novotel London Paddington   out of 5 Customer Rating
Very impressive

Considering the novotel is literally only months old,apart from the taxi drivers being unaware of it's location,every other aspect of my stay was of real comfort & quality.
Staff very friendly & hospitable,nice ambiance in the ground floor bar/restaraunt,immaculately clean & tidy... Can't go wrong,value for money, excellent. !
I ll be recommending for future trips to friends & family.

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Reviewed by Paul Mccarthy From Liverpool, England Who stayed in June 2011



 Novotel London Paddington   out of 5 Customer Rating
Convienient for Paddington station

Friendly and efficient check in/out. Pristene cleanliness and 24hr room service was great due to our late arival time. Room service charge was also very reasonable. The whole experience was pleasurable having a full nights sleep as there was no excess noise and the room had air conditioning. Didn't have time to check out the pool but will next time we stay!

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Reviewed by Caroline B From Hayle, England Who stayed in May 2011



 Novotel London Paddington   out of 5 Customer Rating
Nice room and pool but expect to pay for all extras

Room is very nice. Good sized bathroom, plenty of space, lovely pool with steam room & sauna. However, expect to pay for any extras (e.g., wireless, music section in entertainment system). If you're not traveling on business (and so can't expense the extras), you prob shouldn't be paying more than £120/n

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Reviewed by J Beauman From Boynton Beach, USA Who stayed in April 2011



 Novotel London Paddington   out of 5 Customer Rating

All positive. what a fantastic hotel, the staff where really friendly and would book this hotel my next stay in london.

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Reviewed by Amanda C From Wales Who stayed in April 2011



 Novotel London Paddington   out of 5 Customer Rating
Nice hotel

Very nice hotel but difficult to find if you are driving there.

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Reviewed by C Singh From Durham, England Who stayed in March 2011



 Novotel London Paddington   out of 5 Customer Rating

A nice clean modern hotel in pleasant surroundings, just a short walk from Paddington Station.

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Reviewed by Karl M From Sheffield, England Who stayed in February 2011



 Novotel London Paddington   out of 5 Customer Rating
Lovely modern hotel with efficient friendly staff and great facilities

We spent two nights at the Novotel in Paddington and couldn't find a fault with the hotel. The reception staff were friendly and efficient and all the facilities were excellent. We had a lovely meal in the restaurant on the first night and drnks in the bar (which were reasonably priced).
We used the gym, pool and sauna, all of which were spotless and well thought out.
Our room had everything we needed and it was great to have a bath AND a shower cubicle plus separate WC. It was finsihed to a very high standard and was very spacious with lots of nice finishing touches, such as mini bar, hairdryer, iron and board, good lighting and a couch area.
We would highly recommend this hotel and would not hesitate to stay there again.

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Reviewed by Rebecca C From England Who stayed in February 2011



 Novotel London Paddington   out of 5 Customer Rating
Novotel

Interesting location in a new area north of Paddington - 5 minute walk from the station, need to follow the directions carefully. Hotel is new, clean, comfortable. Price was good value for London. Great if wanting to connect to Heathrow, of course.

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Reviewed by Ben L From Toronto, Ontario, Canada Who stayed in January 2011



 Novotel London Paddington   out of 5 Customer Rating
Not bad when you can find it

It's not the most convenient hotel in Paddington, but the rooms are good and it's really only 5 mins walk once you know where it is.

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Reviewed by David H From Bath, England Who stayed in January 2011



 Novotel London Paddington   out of 5 Customer Rating
By far over-priced, poor customer service

The hotel is by far over-priced, only because of its location. I was supposedly upgraded to a "suite" which is even smaller than a normal room. The coffee machine did not work and the person who was sent by the reception didn't even try to fix it and just offered to make a coffee downstairs! Later I got an email saying that I had to put water in it!!! Ridiculous, of course I did put water. The iron in the room was rusty and spoiled the shirt as soon as I started; no burns but just rust.

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Reviewed by Mehdi M From Dubai, United Arab Emirates Who stayed in January 2011



 Novotel London Paddington   out of 5 Customer Rating
All good

Located about a ten minute walk from Paddington Rail Station the hotel is convenient for connections to both Heathrow and the Underground. A modern hotel, clean and new. Good sized rooms for London with very comfy beds. Good swimming pool / sauna and steam room. Small gym. Breakfast buffet excellent quality and first class service from the attentive staff. Have stayed here on a number of occasions and never been let down. Relatively expensive for accommodation and bar prices raise the eyebrow - but it is London. Hotel should provide free wi-fi as 3G service was unreliable. That said they do provide free computers in reception.

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Reviewed by Allan S From Glasgow, Scotland Who stayed in January 2011



 Novotel London Paddington   out of 5 Customer Rating
Great hotel nr hyde park

Couple more teabags would have been nice but other than that fantastic new hotel in lovely square.

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Reviewed by S Pugh From England Who stayed in November 2010



 Novotel London Paddington   out of 5 Customer Rating
Excellent service would recommend

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Reviewed by N Welsh From Haslemere, England Who stayed in October 2010



 Novotel London Paddington   out of 5 Customer Rating
Clean, spacious rooms & very friendly & helpful staff

Our room was clean & spacious (in London terms). The staff was extremely helpful. The hotel is located just behind Paddington Station (through Platform 8) which saves precious time when traveling to Heathrow. Even though our room overlooked the station it was quiet in the room and we had no problem sleeping whatsoever. Bathrobes & sleepers are not provided. Internet connection costs 9 sterlings for 24h of use (NOT a 24h day).

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Reviewed by Jolanta L From Kiev, Ukraine Who stayed in September 2010



 Novotel London Paddington   out of 5 Customer Rating
Mid Week Break

I couldn't fault this hotel the staff couldn't have been more helpful, the room was good, the facilities were all there all the facilities were spotlessly clean and well maintained. With this only being a five minute walk from Paddington Train Station and the underground our three day break in London was easy. Didin't eat at the hotel itself but hey when your in London why would you the facilities and resturant we did try and they were all good. Would stay here again

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Reviewed by Martin L From Ottery St Mary, England Who stayed in August 2010



 Novotel London Paddington   out of 5 Customer Rating
Very pleased

As a proverbial moaner I was somewhat dissapointed that I had absolutely nothing to complain about. This hotel is the top of my list from now on. The best of the best.

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Reviewed by Colin Phipps From Derby, England Who stayed in August 2010



 Novotel London Paddington   out of 5 Customer Rating

Excellent modern clean hotel in a quaint location. Great for a short stay.

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Reviewed by Mark B From Bromley, England Who stayed in August 2010



 Novotel London Paddington   out of 5 Customer Rating
Very good

Extremely clean. Very quiet. We were surprised as we could see Paddington Train Station but didn't hear or feel a thing. Could have done with a few more bath towels.

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Reviewed by S Tobin From Sandwich, England Who stayed in August 2010



 Novotel London Paddington   out of 5 Customer Rating

We really enjoyed our recent stay at the Novotel. The hotel is conveniently located and the room (executive) was spacious and good value for London.
The breakfasts were excellent and the hotel staff were professional and friendly. They made our little daughter very welcome!
Would definitely stay again.

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Reviewed by Bill Gilliam From Leeds, England Who stayed in August 2010



WHAT DID THE BEST REVIEW SAY?

No comment left Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by Mark P
From Liskeard, England
Who stayed in April 2012

WHAT DID THE WORST REVIEW SAY?

The hotel is by far over-priced, only because of its location. I was supposedly upgraded to a "suite" which is even smaller than a normal room. The coffee machine did not work and the person who was sent by the reception didn't even try to fix it and just offered to make a coffee downstairs! Later I got an email saying that I had to put water in it!!! Ridiculous, of course I did put water. The iron in the room was rusty and spoiled the shirt as soon as I started; no burns but just rust. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by Mehdi M
From Mehdi M
Who stayed in January 2011

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