Novotel London Heathrow Reviews

When booking this hotel Late rooms indicated this hotel was 2.8 miles from terminal 4. The actual distance was 4.6 Miles. It cost me £18.00 each way in a taxi as i left my car at the hotel. The hotel was clean but the rooms heating was not very good. Would not recommend this hotel to anyone who likes a warm room..freezing

Very friendly greeting and exceptionally helpfull receptionists.

Staff were lovely, attentive and thoughtful. Room was fine but i wouldn't call it 4* - better than a TravelLodge though. Unfortunately the pool was a little cold so didn't offer much in the way of relaxation. Main problem was that i had stayed with my family ahead of a long flight and was hoping to get a good night's sleep. Instead was woken about every hour by the incredibly noisy aircon/fan, despite having turned it off. No idea what that noise was but it sounded like a freight train going through the room.
Sadly it completely ruined what could have been a very pleasant stay.

Late room website gives the impression of a bigger room with queen size bed, but we got a much smaller room with only a double bed. That is because when we get redirected to Novotel booking page from Late Room, there is mandatory field where we need to give a choice of the room from the drop down list. that list has only two choices, double room or twin room, although Late Room web page describes it to have a queen size bed. That was a mis match. So I think either late room need to ammend that on their web page or they need to high light that to Novotel to have queen size bed to be included in their drop down list

This was a nice place to stay,staff were very good ,the only negative aspect was the food ,
I ordered fish and chips the fish was 2 small pieces like the tail ends,the portion of chips was more for a child,and it was way over priced,so I would not recommend the restaurant.they
need to employ a better chef.would only stay again if the food was better and value for money.

Excellent place and service!

On arrival i was greeted by a receptionist who did not greet me by saying good evening and I was looked at and expected to approach her. He tone of voice was direct and very abrupt and for a hotel of the price I was VERY angry to find how I had been greeted on arrival. Like with all business the front of house/receptionist gives you an initial impression and after this everything was POOR! In addition the food in the restaurant was cold and under cooked. We paid for night stay with meal in the restaurant with 2 glasses of wine £350.00 - BE AWARE..

Clean, nice and comfortable room. Breakfast wasn't as good as the one in Excel, but overall is good.

When travelling long-haul, we usually overnight at LHR to get a morning flight after travelling the previous day from the Isle of Man.
Novotel is a very good choice; the staff are efficient, courteous and friendly without being familiar. The rooms are spotless and more than adequate for a night-stop. The food is surprisingly good and sensibly priced. Our pre-ordered taxi arrived 10 minutes early.
Our only grouse is that we asked for a smoking room only to discover on arrival that there is a no-smoking policy throughout. Other LHR hotels are more tolerant of we addicts.

We really enjoyed our stay at the Novotel Heathrow. Nice atmosphere too. Rooms were spacious. Loved the bar area. Would definitely stop here again. Didn't eat in the restaurant, but the chinese about a mile away, The London Hong Kong is fantastic as well.