Novotel London Greenwich Reviews

From arriving to leaving this hotel just made up happy and comfortable, the staff were very friendly and very professional even though we only stayed two nights our beds were freshly made and fresh towels both days, the hotel amenities were outstanding just wish I had taken my gym gear! Fabulous bar and restaurant with a very wide selection of breakfast items to suit everybody's taste, the rooms were spacious and very clean, it also had a safe which was free to use and the lavatory was separate from the bath and shower area so perfect when more than one sharing a room, the location was perfect as right next door to train station and dlr links into the city

I thought the room was expensive for what it was but considering the demand was high (Virgin London Marathon Weekend) I understand why there was such a high rate. The staff were excellent and service was brilliant.

Whilst the hotel was clean and quiet, we did feel that breakfast was extremely expensive (£19 approx for each adult for cooked breakfast) so we went out to eat. It was very convenient for people wanting a train as the station is next door (Our room was at the front of the hotel so do not know what, if any, noise there would be at the back where the railway line was)

I was pleasantly surprised at the quality of this hotel. We had a double room with a sofa bed for our children (aged 3 & 6). The room was very clean, and well decorated. It all felt quite new the bathroom was contemporary and had a separate bath and power shower (not the usual awful hotel bath and shower combo) . We didn't try the hotel restaurant as it looked a bit pricey, but there was a pub / american style diner over the road which suited us very well and was family friendly. The hotel is right by the tube station and an easy walk to Greenwich pier, market and the cutty sark. The reception has free computer games and local info.

As always excellent service. When ever im in London Novotell in Greenwich is a must fir me and my family. A delightful hotel with blessed staff.

A good place to stay, with usual Novotel standards. Staff very friendly. A failure somewhere meant that part of a lunch order went unfulfilled, although later, and not requested by us, the staff allowed a significant discount on the billl for dinner.
The TV in the room was intermittently defective which would have been irritating for a longer stay.

Full Marks for Value , Cleanliness, & pleasant Staff . The Location was convienent & the car Park a plus.

This room was advertised as being reduced from £249 to £79. The room was described as having a queen bed and a doiuble bed. We would usually have chosen a Premier Inn type of Hotel for a similar price, but we thought it might be nice for our daughter to have a proper bed instead of the usual sofa bed. Oooops, no double bed, just a twin sofa bed with very thin mattresses, not even comfortable to sit on, let alone sleep.
All of that said, the Hotel was very clean, well appointed and a great location for Greenwich, the O2 and the shopping centre at Stretford. The walk through Greenwich from the Hotel to the Cutty Sark is short but pleasant, and the trip up the river to the West End is a alternative to the underground. The food at the Hotel is quite good but a little expensive. It has to be said though, I would have been VERY disapointed if I'd had to pay full, (normal), price.

Excellent service - would have been 6 if checkout faster

Good view from room of O2

Our stay was very enjoyable
Breakfast very nice & staff excellent & very friendly (in particular the french waiter!) ;)
Rooms great with lovely contempary bath/shower room & iron/board
Only blip was our childrens uncomfortable 'hard spring settee beds with cold sheet/blanket'...this was rectified on second night with two more quilts & blankets to lay on.
The late 12pm breakfast & check out on saturday was marvellous- very chilled stay thankyou

Very clean, friendly and helpful staff. Very close to DLR so handy to use as base. Excellent -would definitely use again.

Really friendly and helpful staff. Great location. I would definitely recommend this hotel.

I have stayed at this hotel on numerous occasions and I cannot praise all the staff here enough, nothing is too much for them.
The hotel is in a great location and has everything you could need. I would recommend to anyone.

Stayed in a twin room with a friend after a hen night out. The staff were faultless, very friendly and helpful. They even helped us research local spas online after our plans fell through on the day. The hotel itself was modern and very clean. Beds were quite big and even though located next to the train station, there was no noise. Breakfast was lovely, but a little pricey. All in all an enjoyable stay in an ideal location. I would recommend.

Right next to Greenwich mainline and DLR station this hotel is perfectly positioned for exploring Greenwich and all it has to offer. 10 minutes from market, Cutty Sark and Greenwich Park.

Nothing could go wrong really. Novotel and a better than average chain with efficient professional staff and this is a clean and well run hotel. Parking a bit tiny (under the hotel so very low cars only) but other than that, no complaints.

A very comfortable stay.

Staff made this hotel!!

The rooms are quiet, clean and modern, with a very comfortable bed. Greenwich offered plenty of places to eat and drink, just a short walk away. Prices locally (and for the hotel) compare very favorably with staying in central London and it all felt much more relaxed and clean. Highly recommended. Just be careful when ordering drinks at the bar - it's very expensive!!

Hotel was perfect for our needs. We were visiting the London Boat show so being on the DLR was perfect. The hotel was extremely clean and well maintained. We only stayed in the hotel for breakfast but this was of a very high standard. The food was varied and very fresh. There were no signs of the hot food hanging around for hours which was a relief. Kids loved it and it was only a few minutes from Greenwich town centre which has a host of bars and restaurants meaning you're not forced to stay and eat in the hotel restaurant. Only down side was the aircon didn't work. Room was quite hot and we couldn't open the window due to noise from the DLR. It's a minro niggle and wouldn't stop me staying there again.

Good hotel next to station. Staff friendly and helpful extra pillows delivered promptly when requested.

Upon arrival unable to get into car park as the barrier was not opening,reported this to reception. Advised it was working, when I returned back in the car park found the problem was still there. It took a further two visits to reception to report it again before somebody come downstairs with me open the barrier. No apology given, felt like it was more of an inconvenience that they had to leave reception to deal with it. Next problem was when we tried to gain access to our room, we were faced with a swipe key that was not working. Again had to make three visits to reception to report it before somebody finally decided to follow me up to room to let us in. Went out to dinner - when we returned had the same problem with the barrier not opening. After reporting it twice I left my partner to deal with as I was getting very annoyed at the attitude of the reception staff. He had to wait 10 mins before he was let in the barrier.

Had some reservations about this hotel as it was a bit out of the way being in Greenwich, and we have two young kids to entertain!
However, on arrival we found that the hotel was spotless, snd the room was easily big enough for the 4 of us.
Staff were extremely welcoming and made extra effort to make the kids feel right at home.
We had breakfast pre-booked and it didn't disappoint either.
We didn't stay long enough to find out any further benefits for the chidren, but all in all very good value for money, and right next to the overground railway (less than 10mins to centre of London)
Couldn't ask for any more, highly recommended.

We enjoyed our stay very much indeed. It was beautifully clean, warm - and our room was quiet - overlooking the road rather than on the train side. It is just a few steps from Greenwich station which is most convenient and of course Greenwich is such a lovely place to be. Staff were great and the main meals really delicious - though we could have wished for better vegetarian option for guests we wished to invite.

As with previous stays our time with Novotel Greenwich was excellent. The hotel staff more than make up for any small faults. They are friendly, helpful and can't do enough to ensure your stay is pleasurable. I do resent paying to park under the hotel. Whilst it is comparatively cheap at £10.00 per 24 hours I am not entirely sure why it can't be included within the price of the accommodation. Otherwise another pleasant stay.

Extremely comfortable bed

Great value for money also and friendly, helpful staff.
We were there during tennis championships with Federer supporters and tennis team so the atmosphere was electric!

The hotel is perfect for business travellers or for those wanting a city break in and around London. The check-in is easy, the rooms have everything the average traveller requires and there are ample food options available. The staff go out of their way to be friendly and make you generally welcome. The hotel is perfect for Greenwich Station with trains every ten minutes to London Bridage and frequent DLR trains to Bank.

This hotel has a great location, immediately outside Greenwich railway & DLR station, so it's very conveniently located to get almost anywhere in London. Greenwich itself has a superb, urban village character too that adds the charm to be being so close to the centre of a big city. The hotel itself is clean, modern and very efficiently managed and the staff were all pleasant and welcoming. The down-side is it's rather expensive and even discounted rates come without (continental) breakfast. That would be over £15 if you wanted one, and a full English breakfast would set you back another fiver or more. I decided to give breakfast a miss altogether and just have a (free) coffee in my room before I left. The shower seemed to have one set temperature (warm) and my iPod nano wouldn't work via TV, despite indications to the contrary. However, having said all that I probably would stay here again.

The room was basic but very comfortable. As it is close to the Greenwich train station, we thought we would be kept awake by trains but not at all. Once the window was closed, we heard next to nothing from the station. The room was clean and tidy and extra tea/coffee/sugar was provided when requested. We did not eat at the hotel as seemed expensive.

A clean welcoming hotel with and overground train station on the door step. About ten pounds in a cab to the O2 arena. Food was good and the staff helpful. Rooms were as described and a good size and clean.

Hotel was spotless, rooms perfect, staff very freindly, and very quick to check in/out, my only complaint would be the price of breakfast, although self service buffet, i doubt anyone could eat enough food to cover the cost

Excellent hotel right next to Greenwich Station. Perfect for travel into the city.

Nice hotel with good cheap parking,room was good size for 2 adults and 2 children.room overlooked greenwich station but couldn't hear trains at night.Breakfast had good choice although some items were cold,good job kids were free.Getting into London was very quick and easy,so i would definately use again on future visits to London

Reasonable hotel experience

Good value for money, and very high quality stay. good family room - sofa beds are not the best, however were good enough for the one night stay. Good value for money, and very quick efficient service.

A very friendly, clean hotel which was a pleasure to return to after a busy day in London and will definitely return. The breakfast was a bit pricey so would recommend a deal that includes breakfast. Greenwich is an amazing place, the river,the park,the museums,all child friendly and all within easy walking distance of the hotel.

Situated on the station doorstep in Greenwich, yet quiet and comfortable, this hotel was perfect for visiting Greenwich but also good for central London. A trip on the Clipper along the River Thames is a must.
Rooms aren't so spacious, but clean, neutral in decor and containing everything you would require. Nice smelling toiletries!

Brilliant location right next door to the mainline station - direct trains to London Bridge and Charing Cross - easy for West End theatres. Also very close to well known Greenwich Market, and then National Maritime Museum/Royal Observatory and fast Thames Clipper boat service to Canary Wharf, Tower Bridge, Tate Gallery etc. Car Park great value at £12 for 24 hours. Reception, management, and breakfast staff helpful and friendly.