Novotel London ExCel Reviews

Great hotel if you are looking to spend a break in London without the central London rates. DLR Railway station is five minutes from the door, then just 20 minutes to Tower Hill. Breakfast was a mountain of self select choice and kept us going for the whole day! Only down side may be that the on-site car parking shared, so it's first come first served which could cause a problem at busy times, but we were fine arriving at 4pm on a Friday.

A nice modern place to be. Have stayed a few times before. The receptionist was on her own and a bit pressured . The staff are generally efficient and courteous. The rooms are spacious and well lit. The bathroom is nice with an excellent shower but someone's forgotten the toilet..........oh no....its in a cupboard by the door. Small is not the word and with the worst toilet paper ever to appear in a 4* hotel. Comfortable beds as long as FIRM is your thing but terrible pillows and there were only three! The air conditioning kept the room a good temperature. Heavy blackout curtains keep the light out until you're ready. Breakfast is very good with hot and cold choice. The toaster could be a bit more efficient but with good hot food and a view over the dock its not that important. Disappointingly for us insomniacs the bar closes at 1am. The staff did make this clear. There is no doubt that we will stay here again.

The hotel is in an excellent position only a few minutes walk to DLR and approx.20mins into London.
With good road links and able to park in the hotels private and secure car park would go by car again. If I had one gripe to make although the buffet breakfast was a very high standard the food was only luke warm which was disappointing, but the hotel was not very busy so there was not a turnover of fresh HOT food. Will use again.

Well priced, clean hotel
Would stay again

Room clean & comfortable. Staff polite & efficient. Brekfast overpriced & poor.
I would not have paid half the price for the brekfast I had on the first day of my stay and indeed did not eat brekfast in the Hotel again.
I did not eat any other meals there so cannot comment on the Lunch or Dinner service.

Brand new accomodation. Comfortable room. Good value for money. Excellent transport links.

Although outside the city, being close to the DLR proved invaluable. With only one change from the DLR at canning town we jumped onto the jubilee line and straight to Westminster where everything was in walking distance. The excel centre was right on the doorstep. The hotel was friendly and helpful with directions and advice. Positioned at the end of the road overlooking the river made for a very peaceful night. The only negative was that the room was too warm for four people in a family room and the air conditioning was not very effective. This the second time we have stayed in this hotel and both times our experience has been a positive one.

The worst welcome i have ever had at a hotel. Staff rude and do not care. When we arrived, although we had booked & paid for a double room they tried to give us a twin as they had no double rooms left and I was told there was no difference in the rooms anyway. I refused to accept this (if they are the same why give them different names?) and demanded a double, after much phoning around and moaning in a foreign language, she gave us a double. We only used it as an overnight after a gig at the O2 so was only there to get a bite to eat & Sleep. Standard "Pod" type room with comfortable bed.

Stayed here just before Xmas for one night and the standard of the hotel was very good. The staff were very helpful and polite.
This hotel is about a 5 minute walk to the DLR train stop so it's easy to get into the centre of London.

Room very clean with plenty of equipment. only thing would be poor tv reception, other than that good value with internet deal booked in advance. good for 02 but the website doesnt mention you are on the other side of the river! staff helped with advice on what trains to catch so no problem.