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Norfolk Towers Hotel Reviews
Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property
All reviews are rated out of 5
Showing 109 reviews - Most recent listed first
I booked an 'executive' room hoping that it...
I booked an 'executive' room hoping that it would reasonably smart and have a bit of space. However the double room was on the top floor ( so rather hot and stuffy) and had an extra single bed ( not required). The room was clean but the decor was tired and the room layout was poor. Bathroom was clean but needed a facelift. First room I have been in for a long time where there wasn't even a complimentary biscuit. Staff were pleasant but didn't give any useful information - like how the room key card worked or where coffee was at breakfast.
Reviewed by Julie J; Reviewed in Jun 2010
I booked an 'executive' room hoping that it would reasonably smart and have a bit of space. However the double room was on the top floor ( so rather hot and stuffy) and had an extra single bed ( not required). The room was clean but the decor was tired and the room layout was poor. Bathroom was clean but needed a facelift. First room I have been in for a long time where there wasn't even a complimentary biscuit. Staff were pleasant but didn't give any useful information - like how the room key card worked or where coffee was at breakfast.
Reviewed by Julie J; Reviewed in Jun 2010
Although the room was clean the huge tear...
Although the room was clean the huge tear in the window netting made the room look shabby. I paid £55 booking through late rooms for 2 people. I think I probably should have booked somewhere else. Probably won't use that hotel again.
Reviewed by S Akhtar; Reviewed in Jun 2010
Although the room was clean the huge tear in the window netting made the room look shabby. I paid £55 booking through late rooms for 2 people. I think I probably should have booked somewhere else. Probably won't use that hotel again.
Reviewed by S Akhtar; Reviewed in Jun 2010
I pleasant enough experience Very friendly staff and...
I pleasant enough experience. Very friendly staff, and excellent location. Food was very good. Room clean with all that one needs.Breakfast rather busy with a hurry up atmosphere. Rooms very noisy from traffic outside, and bed was old; needing replacement.
Reviewed by warwick strong; Reviewed in Jun 2010
I pleasant enough experience. Very friendly staff, and excellent location. Food was very good. Room clean with all that one needs.Breakfast rather busy with a hurry up atmosphere. Rooms very noisy from traffic outside, and bed was old; needing replacement.
Reviewed by warwick strong; Reviewed in Jun 2010
pounds was stolen from our locked room The...
35 pounds was stolen from our locked room!!!!!!!!!!!!!!!!!!!!!!!!! The manager of the hotel promised he will contact us when they will found out what happened, but nobody contacted us :( So be careful and don't leave money in your room. The room was medium quality, the equipment was older.The staff was ok. Ant the breakfeast was poor, you have to pay 4 pounds for traditional english breakfest.
Reviewed by kristýna v; Reviewed in May 2010
35 pounds was stolen from our locked room!!!!!!!!!!!!!!!!!!!!!!!!! The manager of the hotel promised he will contact us when they will found out what happened, but nobody contacted us :( So be careful and don't leave money in your room. The room was medium quality, the equipment was older.The staff was ok. Ant the breakfeast was poor, you have to pay 4 pounds for traditional english breakfest.
Reviewed by kristýna v; Reviewed in May 2010
Helpful enough to check you in but get...
Helpful enough to check you in, but get out of the lift on to the upper floors and it's liek you've been transported to another hotel. Tired is a polite way of putting it, the floor looked more comfortable than the matress, but the state of it persuaded me to stick to the bed!You pay's your money, you get's your pick - Next time I'm paying more........
Reviewed by Andy P; Reviewed in May 2010
Helpful enough to check you in, but get out of the lift on to the upper floors and it's liek you've been transported to another hotel. Tired is a polite way of putting it, the floor looked more comfortable than the matress, but the state of it persuaded me to stick to the bed!You pay's your money, you get's your pick - Next time I'm paying more........
Reviewed by Andy P; Reviewed in May 2010
Had to change rooms a number of times...
Had to change rooms a number of times although the desk staff were helpful. Noise is a BIG problem here. Windows rattle when traffice passes. Threadbare carpets and grubby feel to the place. Had to queue for breakfast as dining room cannot cope with number of guests. Not worth the money. Would never stay here again!
Reviewed by Kevin J; Reviewed in May 2010
Had to change rooms a number of times although the desk staff were helpful. Noise is a BIG problem here. Windows rattle when traffice passes. Threadbare carpets and grubby feel to the place. Had to queue for breakfast as dining room cannot cope with number of guests. Not worth the money. Would never stay here again!
Reviewed by Kevin J; Reviewed in May 2010
tr s bien plac pour les transports en...
très bien placé pour les transports en communtrès bon rapport qualité/prix
Reviewed by dominique derly; Reviewed in May 2010
très bien placé pour les transports en communtrès bon rapport qualité/prix
Reviewed by dominique derly; Reviewed in May 2010
we thought a full english breakfast was included...
we thought a full english breakfast was included it cost another four pounds.the room 512 latch on window was faulty, my wife cut her finger when openingnice areaeasy to get into city centre
Reviewed by a richardson; Reviewed in May 2010
we thought a full english breakfast was included it cost another four pounds.the room 512 latch on window was faulty, my wife cut her finger when openingnice areaeasy to get into city centre
Reviewed by a richardson; Reviewed in May 2010
We booked the room as i was attending...
We booked the room as i was attending St Mary's hospital. It was perfectly placed for both the hospital and the train stations. The Staff was very good and helped whenever they could. I had booked a executive double and was shown to a room that was on the small side and quite a few years out of date, however it was clean. The website showed more modern rooms and I did assume that these were the executive rooms but I found out that the 5th floor was the executive floor. The room was really really hot and we tried to turn the radiator off and have the window open for several hours, but it stil remained warm as the radiator would not turn off completely. Having paid a reduced rate I was fairly happy with the room for one night, but had I paid the full nightly rate I would have been quite disappointed. The breakfast in the morning was a basic continental included in the price which was good food but you could have a buffet full english breakfast for an extra £4 which was good value. Overall a good hotel.
Reviewed by T Budd; Reviewed in May 2010
We booked the room as i was attending St Mary's hospital. It was perfectly placed for both the hospital and the train stations. The Staff was very good and helped whenever they could. I had booked a executive double and was shown to a room that was on the small side and quite a few years out of date, however it was clean. The website showed more modern rooms and I did assume that these were the executive rooms but I found out that the 5th floor was the executive floor. The room was really really hot and we tried to turn the radiator off and have the window open for several hours, but it stil remained warm as the radiator would not turn off completely. Having paid a reduced rate I was fairly happy with the room for one night, but had I paid the full nightly rate I would have been quite disappointed. The breakfast in the morning was a basic continental included in the price which was good food but you could have a buffet full english breakfast for an extra £4 which was good value. Overall a good hotel.
Reviewed by T Budd; Reviewed in May 2010
Competent staff who provided additional pillows Rooms small...
Competent staff who provided additional pillows. Rooms small but clean and comfortable and perfectly adequate for a short but not a long stay. Continental breakfast excellent. Good value and great location for Paddington.
Reviewed by Peter D; Reviewed in May 2010
Competent staff who provided additional pillows. Rooms small but clean and comfortable and perfectly adequate for a short but not a long stay. Continental breakfast excellent. Good value and great location for Paddington.
Reviewed by Peter D; Reviewed in May 2010
My year old mother and I arrived at...
My 73 year old mother and I arrived at the hotel at 12pm and were told that we couldnt check in until 2pm. I explained that we were just getting our bearings and would not be back until 11pm ish as we were seeing a show. I was reassured that there would be no problem booking in at this time. However on returning to the hotel gone 11pm we were told that there was no room available for us and we would have to transfer to another hotel. We then had to wait 25 minutes for a taxi to take us to another hotel, wait at reception to be checked in and were shown to a very unimpressive room that I presume they keep for people who book off late rooms.com. Not at all impressed. We were treated appallingly and I will never use this site or hotel again. My mother was exhausted, upset and we had to cut our trip short and return home early the next day.
Reviewed by SARAH MCINTOSH; Reviewed in May 2010
My 73 year old mother and I arrived at the hotel at 12pm and were told that we couldnt check in until 2pm. I explained that we were just getting our bearings and would not be back until 11pm ish as we were seeing a show. I was reassured that there would be no problem booking in at this time. However on returning to the hotel gone 11pm we were told that there was no room available for us and we would have to transfer to another hotel. We then had to wait 25 minutes for a taxi to take us to another hotel, wait at reception to be checked in and were shown to a very unimpressive room that I presume they keep for people who book off late rooms.com. Not at all impressed. We were treated appallingly and I will never use this site or hotel again. My mother was exhausted, upset and we had to cut our trip short and return home early the next day.
Reviewed by SARAH MCINTOSH; Reviewed in May 2010
I know that you get what you pay...
I know that you get what you pay for, but for the room rate we paid we could have had a lot better and were disappointed by the hotel. It is in a good location, but is very old, very tired and very small. The lift only fits 2 people, the floors in the room are uneven, the rooms are tiny (we had 2 single beds with about a foot at the end of the bed before you hit wall) and in need of some attention. The door didn't lock properly despite staff trying and telling us we'd just have to make do. There was one helpful assistant on the desk, a Black male, but the rest of the female staff were unhelpful and barely spoke English.
Reviewed by Kathryn H; Reviewed in May 2010
I know that you get what you pay for, but for the room rate we paid we could have had a lot better and were disappointed by the hotel. It is in a good location, but is very old, very tired and very small. The lift only fits 2 people, the floors in the room are uneven, the rooms are tiny (we had 2 single beds with about a foot at the end of the bed before you hit wall) and in need of some attention. The door didn't lock properly despite staff trying and telling us we'd just have to make do. There was one helpful assistant on the desk, a Black male, but the rest of the female staff were unhelpful and barely spoke English.
Reviewed by Kathryn H; Reviewed in May 2010
I am a customer who has just returned...
I am a customer who has just returned from a short break at your Norfolk Paddington Towers hotel and would just like to share some feedback with you about the experience which myself and partner had. Unfortunately I was unable to share this with the receptionists when checking out as she was on the phone. Firstly I must start with the postives. The hotel itself is lovely and has a lovely character and feel to it. The location of the hotel is also fantastic! I didnt have much contact with the staff but anyone I didnt speak to was also friendly. And now for the not so good. Our trip to London was for leisure purposes only. All we wanted from a hotel was some where close to the centre and some were at the end of the day for us to sleep. We were given room G5 on the ground floor which i can honestly say was awful. The room was far too warm and when we opened the window there was a loud noise coming from the silver thing outside it. This noise was constant and made it impossible to sleep threw. We had booked a double room, not a twin room with 2 single beds pushed together. So along with the loud noise, the incredibly warm room and the extremely uncomfortable bed i do not feel that this hotel fulfilled my expectations of a bed to sleep in while in London. As the hotel itself is lovely and the location is great i feel that more must be done to improve the quality of the bedrooms. Unfortunately I cannot say I would visit this hotel again or recommend it to anyone as I feel it fails the basic requirement of a basic bedroom to stay overnight.
Reviewed by Karen O; Reviewed in May 2010
I am a customer who has just returned from a short break at your Norfolk Paddington Towers hotel and would just like to share some feedback with you about the experience which myself and partner had. Unfortunately I was unable to share this with the receptionists when checking out as she was on the phone. Firstly I must start with the postives. The hotel itself is lovely and has a lovely character and feel to it. The location of the hotel is also fantastic! I didnt have much contact with the staff but anyone I didnt speak to was also friendly. And now for the not so good. Our trip to London was for leisure purposes only. All we wanted from a hotel was some where close to the centre and some were at the end of the day for us to sleep. We were given room G5 on the ground floor which i can honestly say was awful. The room was far too warm and when we opened the window there was a loud noise coming from the silver thing outside it. This noise was constant and made it impossible to sleep threw. We had booked a double room, not a twin room with 2 single beds pushed together. So along with the loud noise, the incredibly warm room and the extremely uncomfortable bed i do not feel that this hotel fulfilled my expectations of a bed to sleep in while in London. As the hotel itself is lovely and the location is great i feel that more must be done to improve the quality of the bedrooms. Unfortunately I cannot say I would visit this hotel again or recommend it to anyone as I feel it fails the basic requirement of a basic bedroom to stay overnight.
Reviewed by Karen O; Reviewed in May 2010
On arrival a large party was being checked...
On arrival, a large party was being checked in, but one of the reception staff left her colleagues and quickly dealt with our booking. We were provided with a room on the fifth floor which was accessed via a relatively slow lift. The room was basic but perfectly adequate for our one night stay. The shower room was very small, but again met our needs. The hotel bar has a direct access from outside and is therefore used by non residents as a pub.No evening restaurant meals were provided but we were pleasantly surprised by the relatively wide range of food available for breakfast which enabled us to have a good choice.It appeared that the hotel is well used by contractors and service engineers seeking a good value overnight stay which the hotel does provide.We were generally satisfied with our stay and the location a few minutes from paddington Underground station.
Reviewed by C McIntosh; Reviewed in May 2010
On arrival, a large party was being checked in, but one of the reception staff left her colleagues and quickly dealt with our booking. We were provided with a room on the fifth floor which was accessed via a relatively slow lift. The room was basic but perfectly adequate for our one night stay. The shower room was very small, but again met our needs. The hotel bar has a direct access from outside and is therefore used by non residents as a pub.No evening restaurant meals were provided but we were pleasantly surprised by the relatively wide range of food available for breakfast which enabled us to have a good choice.It appeared that the hotel is well used by contractors and service engineers seeking a good value overnight stay which the hotel does provide.We were generally satisfied with our stay and the location a few minutes from paddington Underground station.
Reviewed by C McIntosh; Reviewed in May 2010
I was sleeping in the room by the...
I was sleeping in the room by the street. So noisy during the nite and cant fall in sleep. Hope the window is double-glass.The breakfast is sooooo cheap that dose not include bacon, egg and sausages. You have to pay 4 pounds for that. However, I can have that even in a 20-ppn B&B rather than the nearly 100 quids hotel.
Reviewed by Nan Z; Reviewed in Apr 2010
I was sleeping in the room by the street. So noisy during the nite and cant fall in sleep. Hope the window is double-glass.The breakfast is sooooo cheap that dose not include bacon, egg and sausages. You have to pay 4 pounds for that. However, I can have that even in a 20-ppn B&B rather than the nearly 100 quids hotel.
Reviewed by Nan Z; Reviewed in Apr 2010
Basic cheap accommodation breakfast was very basic but...
Basic cheap accommodation, breakfast was very basic, but acceptable
Reviewed by Ross W; Reviewed in Apr 2010
Basic cheap accommodation, breakfast was very basic, but acceptable
Reviewed by Ross W; Reviewed in Apr 2010
The reception staff were warm welcoming friendly and...
The reception staff were warm, welcoming, friendly and helpful. The breakfast selection was excellent. The room was tiny and airless and I could smell cigarette smoke from surrounding rooms in spite of the smoking ban.
Reviewed by Gillian B; Reviewed in Apr 2010
The reception staff were warm, welcoming, friendly and helpful. The breakfast selection was excellent. The room was tiny and airless and I could smell cigarette smoke from surrounding rooms in spite of the smoking ban.
Reviewed by Gillian B; Reviewed in Apr 2010
arrived at around pm receptionist was efficient and...
arrived at around 11 pm. receptionist was efficient and efficiency of reception in evidence in morning. room was small though clean as was bathroom/shower room. noise from outside traffic evident. bed was small but comfortable and clean. Reasonable value for the £79 paid (i would not have paid more than this)and as this was an 'executive room' i'm not sure what was deserving of this title. continental breakfast was Ok and breakfast room clean and functional. overall Ok value for money.
Reviewed by graham c; Reviewed in Apr 2010
arrived at around 11 pm. receptionist was efficient and efficiency of reception in evidence in morning. room was small though clean as was bathroom/shower room. noise from outside traffic evident. bed was small but comfortable and clean. Reasonable value for the £79 paid (i would not have paid more than this)and as this was an 'executive room' i'm not sure what was deserving of this title. continental breakfast was Ok and breakfast room clean and functional. overall Ok value for money.
Reviewed by graham c; Reviewed in Apr 2010
I have stayed here twice so that alone...
I have stayed here twice so that alone says I found it a good balance overall. The location is excellent for Paddington connections and the staff are friendly. The rooms just tend to be a bit careworn, the mattresses a bit tired and - on the 5th "executive" floor several rooms have a cramped feel because of the sloping mansard roofline. The single lift serving 5 floors may frustrate the impatient. Breakfast is ample but uninspired. Still, it's a budget price on Laterooms so if you are wanting reasonable accomodation rather than an impressive hotel it is good value for West London. Not a romantic hotel venue though. Do check out the room you have been allocated, and look out for one or two rooms on the top floor where the hum of the ventilation system may be distracting for a light sleeper. They seem fine about room changes if available.
Reviewed by C McLean; Reviewed in Apr 2010
I have stayed here twice so that alone says I found it a good balance overall. The location is excellent for Paddington connections and the staff are friendly. The rooms just tend to be a bit careworn, the mattresses a bit tired and - on the 5th "executive" floor several rooms have a cramped feel because of the sloping mansard roofline. The single lift serving 5 floors may frustrate the impatient. Breakfast is ample but uninspired. Still, it's a budget price on Laterooms so if you are wanting reasonable accomodation rather than an impressive hotel it is good value for West London. Not a romantic hotel venue though. Do check out the room you have been allocated, and look out for one or two rooms on the top floor where the hum of the ventilation system may be distracting for a light sleeper. They seem fine about room changes if available.
Reviewed by C McLean; Reviewed in Apr 2010
The hotel is in a great location The...
The hotel is in a great location. The staff member I dealt with on arrival was very polite and courteous. My request for a twin instead of a double was of no concern. The room was spacious but old and a bit scruffy. The beds were very uncomfortable. I was able to book the room for a special price, which I felt made the stay reasonable value. Had I had to pay full price I would not have been impressed with what my money got me.
Reviewed by R McCauley; Reviewed in Apr 2010
The hotel is in a great location. The staff member I dealt with on arrival was very polite and courteous. My request for a twin instead of a double was of no concern. The room was spacious but old and a bit scruffy. The beds were very uncomfortable. I was able to book the room for a special price, which I felt made the stay reasonable value. Had I had to pay full price I would not have been impressed with what my money got me.
Reviewed by R McCauley; Reviewed in Apr 2010
Clean tidy and good value perfect location Helpful...
Clean tidy and good value. perfect location Helpful staff.Small lift, no remote for TV in our twin room.
Reviewed by A ELLIOT; Reviewed in Apr 2010
Clean tidy and good value. perfect location Helpful staff.Small lift, no remote for TV in our twin room.
Reviewed by A ELLIOT; Reviewed in Apr 2010
My room was situated over a pub so...
My room was situated over a pub so got absolutly no sleep,the room was very small and too warm radiators were on full blast all the time there was no remote for the t.v the lift could bearly fit one person in nevermind two of us plus suitcases.we got the receptionist to ring us a taxi and she replied can you not flag one down,when she finally did the drive was 2 minutes away but as we had big suitcases we couldnt walk and the receptionist had told the driver it would cost 10 pound.never again!!!!!!!!!!!!!!!!
Reviewed by c boardman; Reviewed in Apr 2010
My room was situated over a pub so got absolutly no sleep,the room was very small and too warm radiators were on full blast all the time there was no remote for the t.v the lift could bearly fit one person in nevermind two of us plus suitcases.we got the receptionist to ring us a taxi and she replied can you not flag one down,when she finally did the drive was 2 minutes away but as we had big suitcases we couldnt walk and the receptionist had told the driver it would cost 10 pound.never again!!!!!!!!!!!!!!!!
Reviewed by c boardman; Reviewed in Apr 2010
The room was in good condition however main...
The room was in good condition however main issue was that I booked a double room for myself and my wife and got the twin room instead, other than that my stay was fine. Thank you.
Reviewed by Yasin Ali; Reviewed in Apr 2010
The room was in good condition however main issue was that I booked a double room for myself and my wife and got the twin room instead, other than that my stay was fine. Thank you.
Reviewed by Yasin Ali; Reviewed in Apr 2010
This hotel is fine for a or night...
This hotel is fine for a 1 or 2 night stay if you just need somewhere to sleep at a reasonable price. Breakfast is good, my room was a little tired but it was clean and functional, but hey! you get what you pay for!
Reviewed by James H; Reviewed in Apr 2010
This hotel is fine for a 1 or 2 night stay if you just need somewhere to sleep at a reasonable price. Breakfast is good, my room was a little tired but it was clean and functional, but hey! you get what you pay for!
Reviewed by James H; Reviewed in Apr 2010
The hotel represented reasonably good value for money...
The hotel represented reasonably good value for money, The room was cold and the window had been left open.The bed was not particularly comfortable and an extra blanket would have been welcome.
Reviewed by G Jones; Reviewed in Apr 2010
The hotel represented reasonably good value for money, The room was cold and the window had been left open.The bed was not particularly comfortable and an extra blanket would have been welcome.
Reviewed by G Jones; Reviewed in Apr 2010
The location of the hotel made it a...
The location of the hotel made it a good choice for a visit to London, only had one issue [defective TV] and this was resolved quickly and efficiently. Would definitely use this hotel on a future visit.
Reviewed by Paul S; Reviewed in Mar 2010
The location of the hotel made it a good choice for a visit to London, only had one issue [defective TV] and this was resolved quickly and efficiently. Would definitely use this hotel on a future visit.
Reviewed by Paul S; Reviewed in Mar 2010
This is quite likely the worst hotel i've...
This is quite likely the worst hotel i've booked. I didnt stay longer than half an hour, once you get past the shabby reception and find the "room" I wouldnt even give this one star, The room was supposed to be an "executive" room, if so I dread to think what the standard room was like, it had no curtain / blind at the window (it was propped up against the wall, !) the room wasn't big enough to swing a cat. the bedclothes were filthy and the bathroom disgusting, I checked out and got a refund after staying long enough to use my computer to find an alternative hotel. Do Not book ! you have been warned.
Reviewed by S Good; Reviewed in Mar 2010
This is quite likely the worst hotel i've booked. I didnt stay longer than half an hour, once you get past the shabby reception and find the "room" I wouldnt even give this one star, The room was supposed to be an "executive" room, if so I dread to think what the standard room was like, it had no curtain / blind at the window (it was propped up against the wall, !) the room wasn't big enough to swing a cat. the bedclothes were filthy and the bathroom disgusting, I checked out and got a refund after staying long enough to use my computer to find an alternative hotel. Do Not book ! you have been warned.
Reviewed by S Good; Reviewed in Mar 2010
The room was a single but even so...
The room was a single, but even so was very small and a bit 'tired'. Bathroom very very small.
Reviewed by B Newby; Reviewed in Mar 2010
The room was a single, but even so was very small and a bit 'tired'. Bathroom very very small.
Reviewed by B Newby; Reviewed in Mar 2010
We arrived for a one night stay thankfully...
We arrived for a one night stay (thankfully) and were given the wrong room, a twin and not a double. After returning to reception the correct room was given to us which turned out to be single room with a double bed in it! It was tiny! The TV was on a wall bracket which was in the way and due to the beds position everytime I got into bed or sat on the end I hit my head. The room was dirty and in a poor state of repair, light fittings having screws missing and loose, shades dirty, curtains dirty etc...
Reviewed by Luz C; Reviewed in Mar 2010
We arrived for a one night stay (thankfully) and were given the wrong room, a twin and not a double. After returning to reception the correct room was given to us which turned out to be single room with a double bed in it! It was tiny! The TV was on a wall bracket which was in the way and due to the beds position everytime I got into bed or sat on the end I hit my head. The room was dirty and in a poor state of repair, light fittings having screws missing and loose, shades dirty, curtains dirty etc...
Reviewed by Luz C; Reviewed in Mar 2010
Very cute little hotel Friendly staff Well located...
Very cute little hotel. Friendly staff. Well located. I would definitely stay again.
Reviewed by M Davis; Reviewed in Mar 2010
Very cute little hotel. Friendly staff. Well located. I would definitely stay again.
Reviewed by M Davis; Reviewed in Mar 2010
Friendly staff clean and a good plain room...
Friendly staff, clean and a good plain room for a solo business traveller. Very good value for money for a central London location.
Reviewed by Sam Berrisford; Reviewed in Mar 2010
Friendly staff, clean and a good plain room for a solo business traveller. Very good value for money for a central London location.
Reviewed by Sam Berrisford; Reviewed in Mar 2010
Not aware full english breakfast extra until arriving...
Not aware full english breakfast extra until arriving at breakfast, Entrance very good room ground floor bars on windows as street level , general public having conversations outside window able to hear all conversation. en suitre very sma ll but clean plenty of hot water. glad we did not have to pay full price as it would not havwe been worth it typical 3star accomadation but not if we had paid 150 a night
Reviewed by K MARTIN; Reviewed in Mar 2010
Not aware full english breakfast extra until arriving at breakfast, Entrance very good room ground floor bars on windows as street level , general public having conversations outside window able to hear all conversation. en suitre very sma ll but clean plenty of hot water. glad we did not have to pay full price as it would not havwe been worth it typical 3star accomadation but not if we had paid 150 a night
Reviewed by K MARTIN; Reviewed in Mar 2010
My friend and I shared a twin room...
My friend and I shared a twin room with continental breakfast. On arriving at the hotel, from the outside we were alarmed at the state of the net curtains that could certainly have done with a wash! Not good for a first impression.However although the room was quite small it was adequate but in need of a refurb. The curtains were too short for the window and looked like something out of the Ark. But the bathroom was clean, the beds clean and the tv had 5 channels although the remote did not work even when the doorman changed the batteries in it for us. We found the staff very friendly and obliging. There was a free luggage room available so we didnt need to carry our cases about with us all day on our checkout. The continental breakfast was basic but there was sufficient for you to fill up as many times as you wanted. A plus side for us was that the bus stopped almost outside the hotel (St Mary's Hospital bus stop) and being over 60 we could use our bus passes all over London. I suppose for what we paid we got value for money. My other complaint would be the room was too hot even when we turned off the radiator.
Reviewed by l wildgoose; Reviewed in Mar 2010
My friend and I shared a twin room with continental breakfast. On arriving at the hotel, from the outside we were alarmed at the state of the net curtains that could certainly have done with a wash! Not good for a first impression.However although the room was quite small it was adequate but in need of a refurb. The curtains were too short for the window and looked like something out of the Ark. But the bathroom was clean, the beds clean and the tv had 5 channels although the remote did not work even when the doorman changed the batteries in it for us. We found the staff very friendly and obliging. There was a free luggage room available so we didnt need to carry our cases about with us all day on our checkout. The continental breakfast was basic but there was sufficient for you to fill up as many times as you wanted. A plus side for us was that the bus stopped almost outside the hotel (St Mary's Hospital bus stop) and being over 60 we could use our bus passes all over London. I suppose for what we paid we got value for money. My other complaint would be the room was too hot even when we turned off the radiator.
Reviewed by l wildgoose; Reviewed in Mar 2010
Room was not in a good state of...
Room was not in a good state of repair and looked as if it had not been decorated since the 1970s.Mixer unit for bath and shower did not work providing only hot water - dangerous! Staff were disinterested when we complained.Website not clear whether you are booking a double or twin room and not clear that breakfast is only continental.
Reviewed by Les C; Reviewed in Mar 2010
Room was not in a good state of repair and looked as if it had not been decorated since the 1970s.Mixer unit for bath and shower did not work providing only hot water - dangerous! Staff were disinterested when we complained.Website not clear whether you are booking a double or twin room and not clear that breakfast is only continental.
Reviewed by Les C; Reviewed in Mar 2010
If I was to pay the full cost...
If I was to pay the full cost of the room I would have been very disappointed as the bedroom we stayed in was very small, bed needed replacing (warn matress) and the overall appearance of the room and bathroom were warn and tired.On the plus side the reception staff were very polite and coudn't do enough for you and the breafast that was included in the cost quite adequate.
Reviewed by J Snape; Reviewed in Mar 2010
If I was to pay the full cost of the room I would have been very disappointed as the bedroom we stayed in was very small, bed needed replacing (warn matress) and the overall appearance of the room and bathroom were warn and tired.On the plus side the reception staff were very polite and coudn't do enough for you and the breafast that was included in the cost quite adequate.
Reviewed by J Snape; Reviewed in Mar 2010
Having booked in a rush prior to reading...
Having booked in a rush prior to reading the reviews I was a little worried about my stay. I called ahead because I was due to arrive around 2am and was told that wouldn't be a problem. Night staff very helpful and courteous. Room was clean and tidy, clean towles etc... Breakfast was good but I had to pay £4 extra for cooked breakfast. I paid £69 for a Friday night and would stay again as I found it very good value for the location.
Reviewed by Gary V; Reviewed in Mar 2010
Having booked in a rush prior to reading the reviews I was a little worried about my stay. I called ahead because I was due to arrive around 2am and was told that wouldn't be a problem. Night staff very helpful and courteous. Room was clean and tidy, clean towles etc... Breakfast was good but I had to pay £4 extra for cooked breakfast. I paid £69 for a Friday night and would stay again as I found it very good value for the location.
Reviewed by Gary V; Reviewed in Mar 2010
This Hotel was great value compared to other...
This Hotel was great value compared to other prices available on the net for London.Reception and dining room very smart, room reasonably smart. Comfortable bed, all mod cons available. Only criticism would be one pillow only each, and a picture on the wall to look at would be welcome.
Reviewed by C Packer; Reviewed in Mar 2010
This Hotel was great value compared to other prices available on the net for London.Reception and dining room very smart, room reasonably smart. Comfortable bed, all mod cons available. Only criticism would be one pillow only each, and a picture on the wall to look at would be welcome.
Reviewed by C Packer; Reviewed in Mar 2010
Easy to find hotel friendly staff and helpfull...
Easy to find hotel, friendly staff and helpfull but go the impression as we had not paid the full price we got the but room
Reviewed by M Smart; Reviewed in Mar 2010
Easy to find hotel, friendly staff and helpfull but go the impression as we had not paid the full price we got the but room
Reviewed by M Smart; Reviewed in Mar 2010
Room was very small old old furniture TV...
Room was very small, old, old furniture, TV not working. Typical London rip off hotel.
Reviewed by A Hyde; Reviewed in Mar 2010
Room was very small, old, old furniture, TV not working. Typical London rip off hotel.
Reviewed by A Hyde; Reviewed in Mar 2010
Very small room and even smaller bathroom very...
Very small room and even smaller bathroom, very pleasant staff and nice lobby. The room was as said small and the heating could not be turned off and was boiling which made the nights sleep pretty poor. However the breakfast was very good and plenty of it too !! Although they really should get some teapots as it was quite annoying having to keep going up to make a cuppa and keep having to use loads of teabags when 2 bags and a teapot would have saved them money and me time. We paid £69 for 2 adults in paddington with a great breakfast so all in all I cant complain as I have spend a double that with the room only being on a par and a poor breakfast. If your looking for somewhere cheap and close to the middle of london with a great breakie then this is the place for you !!
Reviewed by s jackson; Reviewed in Mar 2010
Very small room and even smaller bathroom, very pleasant staff and nice lobby. The room was as said small and the heating could not be turned off and was boiling which made the nights sleep pretty poor. However the breakfast was very good and plenty of it too !! Although they really should get some teapots as it was quite annoying having to keep going up to make a cuppa and keep having to use loads of teabags when 2 bags and a teapot would have saved them money and me time. We paid £69 for 2 adults in paddington with a great breakfast so all in all I cant complain as I have spend a double that with the room only being on a par and a poor breakfast. If your looking for somewhere cheap and close to the middle of london with a great breakie then this is the place for you !!
Reviewed by s jackson; Reviewed in Mar 2010
We rejected the executive room we had booked...
We rejected the executive room we had booked - condensation pouring down the inside of the window, bed pushed up against the window. We ended up in a standard room - threadbare carpet, mouldy shower curtain, rusty plug hole, TV stuck out of wall across the narrow gap between bed and wall so you had to duck every time you went by. Depressing experience and not to be repeated.
Reviewed by D Howard; Reviewed in Mar 2010
We rejected the executive room we had booked - condensation pouring down the inside of the window, bed pushed up against the window. We ended up in a standard room - threadbare carpet, mouldy shower curtain, rusty plug hole, TV stuck out of wall across the narrow gap between bed and wall so you had to duck every time you went by. Depressing experience and not to be repeated.
Reviewed by D Howard; Reviewed in Mar 2010
great budget stay room was quot executive quot...
great budget stay, room was "executive" but I couldnt see how !!! but this was made up by really friendly reception staff.
Reviewed by s wilson; Reviewed in Mar 2010
great budget stay, room was "executive" but I couldnt see how !!! but this was made up by really friendly reception staff.
Reviewed by s wilson; Reviewed in Mar 2010
Our room was clean if slightly shabby with...
Our room was clean, if slightly shabby, with a rather threadbare carpet but adequate. Good location so overall good value for London.
Reviewed by STUART F; Reviewed in Mar 2010
Our room was clean, if slightly shabby, with a rather threadbare carpet but adequate. Good location so overall good value for London.
Reviewed by STUART F; Reviewed in Mar 2010
I did enjoy my stay and found the...
I did enjoy my stay and found the staff very helpful.I found it was great for the tubes as i had to be in london for a medical.From this hotel you could get every where i was so pleased i picked this location.I have to come back to london again,so i know were i will be staying.I did enjoy my breakfast but was put of with having to eat in the bar in the evening.
Reviewed by Marie kelly; Reviewed in Feb 2010
I did enjoy my stay and found the staff very helpful.I found it was great for the tubes as i had to be in london for a medical.From this hotel you could get every where i was so pleased i picked this location.I have to come back to london again,so i know were i will be staying.I did enjoy my breakfast but was put of with having to eat in the bar in the evening.
Reviewed by Marie kelly; Reviewed in Feb 2010
The bedroom was very small and although twin...
The bedroom was very small and although twin beds there was no wardrobe at all. The breakfast was £4 extra for full English, however, they had run out of hash brownies , the fried eggs were grey and really hard and the mushrooms were tasteless. I did complain and the gentleman in the restaurant was very apologetic. The lift is so slow and when it eventually came down - we were on the 5th floor, it was full of cleaning ladies so we couldnt get in any way
Reviewed by e williams; Reviewed in Feb 2010
The bedroom was very small and although twin beds there was no wardrobe at all. The breakfast was £4 extra for full English, however, they had run out of hash brownies , the fried eggs were grey and really hard and the mushrooms were tasteless. I did complain and the gentleman in the restaurant was very apologetic. The lift is so slow and when it eventually came down - we were on the 5th floor, it was full of cleaning ladies so we couldnt get in any way
Reviewed by e williams; Reviewed in Feb 2010
I booked to stay with my husband on...
I booked to stay with my husband on a business trip, the pictures on line looked very nice but the room we were given was right up in the attic which was more like a cupboard. The window was drafty even when closed and there was no wardrobe except a metal rod sticking out of the wall. I could hardly move around my side of the bed because of the slopping roof and there really was no room at all. We were not at all impressed and would not entertain staying there again.
Reviewed by J Ray; Reviewed in Feb 2010
I booked to stay with my husband on a business trip, the pictures on line looked very nice but the room we were given was right up in the attic which was more like a cupboard. The window was drafty even when closed and there was no wardrobe except a metal rod sticking out of the wall. I could hardly move around my side of the bed because of the slopping roof and there really was no room at all. We were not at all impressed and would not entertain staying there again.
Reviewed by J Ray; Reviewed in Feb 2010
was ok for just the one night as...
was ok for just the one night as a crash pad follwing a night outaccomadation basic but clean. duvets a little thin and itchythe door didint lock very easily it had to be shoved closed quite forcefullyon the advice on the hotel receptionist.
Reviewed by lorraine haggerty; Reviewed in Feb 2010
was ok for just the one night as a crash pad follwing a night outaccomadation basic but clean. duvets a little thin and itchythe door didint lock very easily it had to be shoved closed quite forcefullyon the advice on the hotel receptionist.
Reviewed by lorraine haggerty; Reviewed in Feb 2010
When you pay for a double room you...
When you pay £140 for a double room you would kinda expect to get a double bed not two beds pushed together. The room was freezing cold when we arrived because the window was wedged open with the bin and the radiator was turned off. Also the room smelt badly of smoke although it was a non-smoking room. On a minor note there was no remote to the TV.
Reviewed by D Sansom; Reviewed in Feb 2010
When you pay £140 for a double room you would kinda expect to get a double bed not two beds pushed together. The room was freezing cold when we arrived because the window was wedged open with the bin and the radiator was turned off. Also the room smelt badly of smoke although it was a non-smoking room. On a minor note there was no remote to the TV.
Reviewed by D Sansom; Reviewed in Feb 2010
It was a bit outdated cheap and not...
It was a bit outdated, cheap and not very cheerful. The single room I was put in was smaller than a prison cell and felt like it. I was upgarded after complaining but still felt like the hotel was a 70s throwback. Lots of fixtures need replacing. The hotel staff were very pleasant but I got the impression things weren't very well organised, they couldn't find any batteries for my non working tv remote and I had to tune the tv in myself!
Reviewed by D Smith; Reviewed in Feb 2010
It was a bit outdated, cheap and not very cheerful. The single room I was put in was smaller than a prison cell and felt like it. I was upgarded after complaining but still felt like the hotel was a 70s throwback. Lots of fixtures need replacing. The hotel staff were very pleasant but I got the impression things weren't very well organised, they couldn't find any batteries for my non working tv remote and I had to tune the tv in myself!
Reviewed by D Smith; Reviewed in Feb 2010
We stayed here as an overnight when we...
We stayed here as an overnight when we needed to be at Paddington early the next morning. It is very close and the room was good value for money when only paying the discount price. The room was small and old-fashioned, but there was a double bed, bath/shower, TV etc. The hotel also has free wireless which was great. It is loud in the morning from the traffic, and we were woken up by people coming in noisily all night which was annoying.
Reviewed by Alice B; Reviewed in Feb 2010
We stayed here as an overnight when we needed to be at Paddington early the next morning. It is very close and the room was good value for money when only paying the discount price. The room was small and old-fashioned, but there was a double bed, bath/shower, TV etc. The hotel also has free wireless which was great. It is loud in the morning from the traffic, and we were woken up by people coming in noisily all night which was annoying.
Reviewed by Alice B; Reviewed in Feb 2010
The room i stayed in was a great...
The room i stayed in was a great disappointment. It was meant to be an executive rommrerduced from £150 as a late deal. The room was in the eaves of the roof so was very cramped. When i arrived the room was very cold, the windows were very basic and provided no sound insulation resultin g in me being woken at c 05:00 by traffic.
Reviewed by A Clarke; Reviewed in Feb 2010
The room i stayed in was a great disappointment. It was meant to be an executive rommrerduced from £150 as a late deal. The room was in the eaves of the roof so was very cramped. When i arrived the room was very cold, the windows were very basic and provided no sound insulation resultin g in me being woken at c 05:00 by traffic.
Reviewed by A Clarke; Reviewed in Feb 2010
Pretty average experience overall hard towels thin blankets...
Pretty average experience overall, hard towels, thin blankets and grumpy staff.
Reviewed by A Pritchard; Reviewed in Feb 2010
Pretty average experience overall, hard towels, thin blankets and grumpy staff.
Reviewed by A Pritchard; Reviewed in Feb 2010
This hotel is a great location for central...
This hotel is a great location for central London and the tube station. The hotel room was a reasonable size and clean, although it is a bit dated and well used.
Reviewed by Jennifer B; Reviewed in Feb 2010
This hotel is a great location for central London and the tube station. The hotel room was a reasonable size and clean, although it is a bit dated and well used.
Reviewed by Jennifer B; Reviewed in Feb 2010
We booked through Late Rooms which said on...
We booked through Late Rooms which said on the website that English Breakfast was included in the price of the room. On the first morning ( Sunday ) we were told by the waitress in the dining room that a cooked English Breakfast was not included and in fact there was a notice saying that it was £4.00 extra. We asked her to query this, and she phoned up reception and was told that a cooked English Breakfast is an extra £4.00. We were on a conference and therefore had no time until the last morning ( Wednesday ) to sort this with the manager Bob Tourney, he said that YES we were entitled to an English Breakfast as Late Rooms Customers. I requested a refund of £25.00 ( the cost of our English Breakfast's purchased outside the hotel, he said that he would need to look into this and check out the Late Rooms website. I feel this was a most unsatisfactory experience and feel that not only a refund of those costs but also a voucher for a future stay (NOT AT THIS HOTEL) would be appropriate.
Reviewed by Alan Cooper; Reviewed in Feb 2010
We booked through Late Rooms which said on the website that English Breakfast was included in the price of the room. On the first morning ( Sunday ) we were told by the waitress in the dining room that a cooked English Breakfast was not included and in fact there was a notice saying that it was £4.00 extra. We asked her to query this, and she phoned up reception and was told that a cooked English Breakfast is an extra £4.00. We were on a conference and therefore had no time until the last morning ( Wednesday ) to sort this with the manager Bob Tourney, he said that YES we were entitled to an English Breakfast as Late Rooms Customers. I requested a refund of £25.00 ( the cost of our English Breakfast's purchased outside the hotel, he said that he would need to look into this and check out the Late Rooms website. I feel this was a most unsatisfactory experience and feel that not only a refund of those costs but also a voucher for a future stay (NOT AT THIS HOTEL) would be appropriate.
Reviewed by Alan Cooper; Reviewed in Feb 2010
Polite staff clean and tidy room i got...
Polite staff,clean and tidy room,i got a great nights sleep and what a crackin b/fast and all for £55.I will stay there again,thanx.
Reviewed by Harry Hunter; Reviewed in Feb 2010
Polite staff,clean and tidy room,i got a great nights sleep and what a crackin b/fast and all for £55.I will stay there again,thanx.
Reviewed by Harry Hunter; Reviewed in Feb 2010
this hotel did not meet with our expectations...
this hotel did not meet with our expectations. We had an executive room but it was very basic. The first room we were given (512) had only one light, window was held in with two metal brackets and there was no heating on in the room (it was a very cold day) so we had to change rooms. The second room was an improvement on the first - it had light, heat and a UPVC window. I know this is a bit picky but it would have been nice if the valance on the bed had been ironed.
Reviewed by Alex Murray; Reviewed in Feb 2010
this hotel did not meet with our expectations. We had an executive room but it was very basic. The first room we were given (512) had only one light, window was held in with two metal brackets and there was no heating on in the room (it was a very cold day) so we had to change rooms. The second room was an improvement on the first - it had light, heat and a UPVC window. I know this is a bit picky but it would have been nice if the valance on the bed had been ironed.
Reviewed by Alex Murray; Reviewed in Feb 2010
Norfolk Towers is a perfect place to stay...
Norfolk Towers is a perfect place to stay for a young couple or anyone looking to visit the sights of London for a weekend or possibly longer. Its location is perfect after a busy day and is surrounded by quality ammenities and within walking distance from Paddington station. However, none of the staff i came across (around 6) were English, they were perfectly friendly and helpful although the language barrier made things a little tedius at times. The room we stayed in was ample for our needs, just somewhere to relax and rest after a long day of sight-seeing. I would definitely stay again.
Reviewed by M Kirk; Reviewed in Feb 2010
Norfolk Towers is a perfect place to stay for a young couple or anyone looking to visit the sights of London for a weekend or possibly longer. Its location is perfect after a busy day and is surrounded by quality ammenities and within walking distance from Paddington station. However, none of the staff i came across (around 6) were English, they were perfectly friendly and helpful although the language barrier made things a little tedius at times. The room we stayed in was ample for our needs, just somewhere to relax and rest after a long day of sight-seeing. I would definitely stay again.
Reviewed by M Kirk; Reviewed in Feb 2010
The staff were very friendly but the accommodation...
The staff were very friendly but the accommodation was not great. The bathroom was quite clean but the bedroom had a patch of very threadbare carpet by the side of the bed and the net curtain looked like it hadn't been washed... ever! The main curtains were also quite dirty. The breakfast was nice but the price only included a continental breakfast and you had to pay extra to upgrade to full english.
Reviewed by Corinne F; Reviewed in Feb 2010
The staff were very friendly but the accommodation was not great. The bathroom was quite clean but the bedroom had a patch of very threadbare carpet by the side of the bed and the net curtain looked like it hadn't been washed... ever! The main curtains were also quite dirty. The breakfast was nice but the price only included a continental breakfast and you had to pay extra to upgrade to full english.
Reviewed by Corinne F; Reviewed in Feb 2010
The stay at this hotel was booked to...
The stay at this hotel was booked to celebrate a night at the theatre to celebrate our first year together. It was offered at £79 including breakfast, but i upgraded to an "executive" room for £89. We requested a room with a view, and away from the lift shaft. The room was on the top floor next to the lift! It had a view if you opened the window the statutory 9 inches, as there was condensation between the double glazed panes and you couldn't see out of the window if it was closed. The room was very small with a very old poor quality granada rented tv with no remote and dodgy volume control, on a wooden corner shelf that you had to manoervre around to get into the far side of the bed. The decor was awful, the mattress poor, and only one thin pillow each. There was no wardrobe, just two bars sticking out of the wall! The bathroom was tiny, you virtually had a foot in the bath and the sink when sitting on the toilet! The only control on the shower was to turn it up from very hot to scalding!! The taps and shower head were dirty and the complimentary dove soap dispenser was hidden behind the shower curtain. It is just inside the congestion zone so you pay £8 a day monday to friday, 7am to 6pm. I was advised that there was a nearby car park that would cost me £15. It was £31 for 24 hours, £29 for 12! The only positive thing about the whole stay was the quality of the self-serve breakfast, which was extensive and very good. Rooms on the 5th floor should be off-limits, they are rubbish! I would recommend that this hotel is removed from your list, it was that bad. A great disappointment for what should have been a very special occasion for my partner and i.
Reviewed by Stuart Margitson; Reviewed in Feb 2010
The stay at this hotel was booked to celebrate a night at the theatre to celebrate our first year together. It was offered at £79 including breakfast, but i upgraded to an "executive" room for £89. We requested a room with a view, and away from the lift shaft. The room was on the top floor next to the lift! It had a view if you opened the window the statutory 9 inches, as there was condensation between the double glazed panes and you couldn't see out of the window if it was closed. The room was very small with a very old poor quality granada rented tv with no remote and dodgy volume control, on a wooden corner shelf that you had to manoervre around to get into the far side of the bed. The decor was awful, the mattress poor, and only one thin pillow each. There was no wardrobe, just two bars sticking out of the wall! The bathroom was tiny, you virtually had a foot in the bath and the sink when sitting on the toilet! The only control on the shower was to turn it up from very hot to scalding!! The taps and shower head were dirty and the complimentary dove soap dispenser was hidden behind the shower curtain. It is just inside the congestion zone so you pay £8 a day monday to friday, 7am to 6pm. I was advised that there was a nearby car park that would cost me £15. It was £31 for 24 hours, £29 for 12! The only positive thing about the whole stay was the quality of the self-serve breakfast, which was extensive and very good. Rooms on the 5th floor should be off-limits, they are rubbish! I would recommend that this hotel is removed from your list, it was that bad. A great disappointment for what should have been a very special occasion for my partner and i.
Reviewed by Stuart Margitson; Reviewed in Feb 2010
Stayed overnight whilst on business in London Pleasant...
Stayed overnight whilst on business in London. Pleasant hotel with good service. Like most places it seems, lacks a decent tv and access to what are now pretty basic freeview facilities. Seems petty, but if you're stuck on your own it can help pass the time. Otherwise a good hotel, just around the corner from Paddington station.
Reviewed by Simon M; Reviewed in Feb 2010
Stayed overnight whilst on business in London. Pleasant hotel with good service. Like most places it seems, lacks a decent tv and access to what are now pretty basic freeview facilities. Seems petty, but if you're stuck on your own it can help pass the time. Otherwise a good hotel, just around the corner from Paddington station.
Reviewed by Simon M; Reviewed in Feb 2010
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Reviewed by Anthony F; Reviewed in Feb 2010
Reviewed by Anthony F; Reviewed in Feb 2010
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Reviewed by Anthony F; Reviewed in Feb 2010
Reviewed by Anthony F; Reviewed in Feb 2010
Overall the stay was adequate but I would...
Overall the stay was adequate but I would not stay there again. The net curtains in our room were black and there were long black hairs on one of the towels.
Reviewed by Maggie B; Reviewed in Feb 2010
Overall the stay was adequate but I would not stay there again. The net curtains in our room were black and there were long black hairs on one of the towels.
Reviewed by Maggie B; Reviewed in Feb 2010
fine for a quick overnight stay near paddington...
fine for a quick overnight stay near paddington stn
Reviewed by Bruce G; Reviewed in Feb 2010
fine for a quick overnight stay near paddington stn
Reviewed by Bruce G; Reviewed in Feb 2010
Staff was friendly room was fine overall not...
Staff was friendly, room was fine, overall not bad experience,
Reviewed by william thomas brown; Reviewed in Feb 2010
Staff was friendly, room was fine, overall not bad experience,
Reviewed by william thomas brown; Reviewed in Feb 2010
Musty smokey smell and cold on entering room...
Musty/smokey smell and cold on entering room, bed had no valance on it, the duvet was thin and untidy, pillows were hard, the wall hanger to hang clothes was falling off, burn marks on furniture, the bath had chips in it, dirt around shower screen.This was an exec room, more like standard room at best.On reporting smell to reception only action was for them to open the window whilst we were out, we were asked if the smell was coming from outside (which it wasn't) also given this room was on the ground floor window should not have been left open!!!Would never stay here again!!!
Reviewed by Peter B; Reviewed in Feb 2010
Musty/smokey smell and cold on entering room, bed had no valance on it, the duvet was thin and untidy, pillows were hard, the wall hanger to hang clothes was falling off, burn marks on furniture, the bath had chips in it, dirt around shower screen.This was an exec room, more like standard room at best.On reporting smell to reception only action was for them to open the window whilst we were out, we were asked if the smell was coming from outside (which it wasn't) also given this room was on the ground floor window should not have been left open!!!Would never stay here again!!!
Reviewed by Peter B; Reviewed in Feb 2010
Customer service is rubbish Staff didnt seem interested...
Customer service is rubbish. Staff didnt seem interested.
Reviewed by Tom R; Reviewed in Feb 2010
Customer service is rubbish. Staff didnt seem interested.
Reviewed by Tom R; Reviewed in Feb 2010
In my view this hotel is only good...
In my view this hotel is only good vfm if you get a reduced price through late rooms.com or simlar......don't pay full price for this hotel it's not worth the recommended price of £150.00 per double room ... Discounted price of £44.00 was a fair price
Reviewed by C BARNES; Reviewed in Feb 2010
In my view this hotel is only good vfm if you get a reduced price through late rooms.com or simlar......don't pay full price for this hotel it's not worth the recommended price of £150.00 per double room ... Discounted price of £44.00 was a fair price
Reviewed by C BARNES; Reviewed in Feb 2010
Reception unhelpful about local parking recomended hyde park...
Reception unhelpful about local parking, recomended hyde park at £14 per night, found free space round corner. Room and ensuite in need of decorating. Room very noisy from kitchen extractor outside window ; asked to be moved; told it would go off at 11-- it didnt--the hall porter lies. Radiator did not work; got pliers from car and fixed it! Wi fi, although free was not secure. I will not be staying again
Reviewed by robert p; Reviewed in Feb 2010
Reception unhelpful about local parking, recomended hyde park at £14 per night, found free space round corner. Room and ensuite in need of decorating. Room very noisy from kitchen extractor outside window ; asked to be moved; told it would go off at 11-- it didnt--the hall porter lies. Radiator did not work; got pliers from car and fixed it! Wi fi, although free was not secure. I will not be staying again
Reviewed by robert p; Reviewed in Feb 2010
Small room but comfortable our room was on...
Small room but comfortable, our room was on the road side so very noisy. Very good value for money.
Reviewed by e tarleton; Reviewed in Jan 2010
Small room but comfortable, our room was on the road side so very noisy. Very good value for money.
Reviewed by e tarleton; Reviewed in Jan 2010
Not as grand as the name suggests but...
Not as grand as the name suggests, but a lot better than most hotels in this part of town, despite having much the same outward appearance.Very well-presented inside and commendably clean, rooms. Staff are likewise well-presented, courteous and helpful. Continental breakfast a little basic perhaps, with the optional supplement for the cooked breakfast a little offputting, but could well prove good value for money, as does the whole of this hotel overall.
Reviewed by J Smith; Reviewed in Jan 2010
Not as grand as the name suggests, but a lot better than most hotels in this part of town, despite having much the same outward appearance.Very well-presented inside and commendably clean, rooms. Staff are likewise well-presented, courteous and helpful. Continental breakfast a little basic perhaps, with the optional supplement for the cooked breakfast a little offputting, but could well prove good value for money, as does the whole of this hotel overall.
Reviewed by J Smith; Reviewed in Jan 2010
Bon accueil la r ception bien que difficile...
Bon accueil à la réception bien que difficile à évaluer vu le peu de contacts.Rien à dire au niveau de la propreté, tant pour la chambre, la salle du déjeuner ou les chambres.Nous avions réservé 3 chambres : une à l'arrière (nettement plus calme) et 2 à front de rue, plus bruyantes à cause du trafic en rue, d'autant plus audible que les fenêtres sont mal isolées. L'équipement des chambres est convenable mais un peu vieillot. Un des 3 téléviseurs (très ancien) ne fonctionnait même pas. Wifi dans les chambres, mais payant (dommage...).Le chauffage est très efficace mais parfois un peu bruyant. Plus de problème une fois coupé, ce qui ne pose pas de problème la nuit.Lê petit déjeuner est plus que convenable (continental mais complet : pain, toasts, confitures, fromage, petits croisants, yaourts, céréales, salade de fruits frais ( !!!), jus de fruit, café et thé.Un accompagnement chaud est prévu en supplément (petit-déjeuner anglais : 4 livres).L'hôtel est super bien situé (métro Paddington proche) et plusieurs lignes de bus dans la rue.
Reviewed by M Tyzo; Reviewed in Jan 2010
Bon accueil à la réception bien que difficile à évaluer vu le peu de contacts.Rien à dire au niveau de la propreté, tant pour la chambre, la salle du déjeuner ou les chambres.Nous avions réservé 3 chambres : une à l'arrière (nettement plus calme) et 2 à front de rue, plus bruyantes à cause du trafic en rue, d'autant plus audible que les fenêtres sont mal isolées. L'équipement des chambres est convenable mais un peu vieillot. Un des 3 téléviseurs (très ancien) ne fonctionnait même pas. Wifi dans les chambres, mais payant (dommage...).Le chauffage est très efficace mais parfois un peu bruyant. Plus de problème une fois coupé, ce qui ne pose pas de problème la nuit.Lê petit déjeuner est plus que convenable (continental mais complet : pain, toasts, confitures, fromage, petits croisants, yaourts, céréales, salade de fruits frais ( !!!), jus de fruit, café et thé.Un accompagnement chaud est prévu en supplément (petit-déjeuner anglais : 4 livres).L'hôtel est super bien situé (métro Paddington proche) et plusieurs lignes de bus dans la rue.
Reviewed by M Tyzo; Reviewed in Jan 2010
Cheap and cheerful accommodation The staff were all...
Cheap and cheerful accommodation. The staff were all very friendly helpful and polite. The bar/pub in the cellar was a bit grim but there's a good pub 20 yards up the road. Generally very good value for the money
Reviewed by evelyne o; Reviewed in Jan 2010
Cheap and cheerful accommodation. The staff were all very friendly helpful and polite. The bar/pub in the cellar was a bit grim but there's a good pub 20 yards up the road. Generally very good value for the money
Reviewed by evelyne o; Reviewed in Jan 2010
We booked with Norfolk towers on a last...
We booked with Norfolk towers on a last minute deal, saving £100 on the normal price. After reading the reviews we were a little nervous about the quality of the hotel, but it was fine. We were happy with the quality of the room for the price we paid for it, but weren't sure we would have paid the full price. Staff were mostly quite friendly and helpful, and location is only a few minutes away from the Paddington underground station which means getting to all the sights is really easy. For students on a budget, we thought the hotel was unfussy but clean and practical. A great break.
Reviewed by K BAYLES; Reviewed in Jan 2010
We booked with Norfolk towers on a last minute deal, saving £100 on the normal price. After reading the reviews we were a little nervous about the quality of the hotel, but it was fine. We were happy with the quality of the room for the price we paid for it, but weren't sure we would have paid the full price. Staff were mostly quite friendly and helpful, and location is only a few minutes away from the Paddington underground station which means getting to all the sights is really easy. For students on a budget, we thought the hotel was unfussy but clean and practical. A great break.
Reviewed by K BAYLES; Reviewed in Jan 2010
Found staff helpful and friendly Good location continental...
Found staff helpful and friendly, Good location, continental breakfast OK, free WiFi. Hotel is in need of renovation but adequate for short stays. Noisy traffic during early hours.
Reviewed by George K; Reviewed in Jan 2010
Found staff helpful and friendly, Good location, continental breakfast OK, free WiFi. Hotel is in need of renovation but adequate for short stays. Noisy traffic during early hours.
Reviewed by George K; Reviewed in Jan 2010
We stayed here to give us a base...
We stayed here to give us a base after a Billy Connolly concert. It was a nice room, good size, comfortable bed, huge bathroom, and the staff were very helpful and attentive. The only minus point we would say is that the mirror in the room was covered in a thick layer of dust, but this is probably just a careless cleaner. The rest of the room was very clean, and we would stay here again, it was excellent value for money in a good location.
Reviewed by Jonathan H; Reviewed in Jan 2010
We stayed here to give us a base after a Billy Connolly concert. It was a nice room, good size, comfortable bed, huge bathroom, and the staff were very helpful and attentive. The only minus point we would say is that the mirror in the room was covered in a thick layer of dust, but this is probably just a careless cleaner. The rest of the room was very clean, and we would stay here again, it was excellent value for money in a good location.
Reviewed by Jonathan H; Reviewed in Jan 2010
Good location nice reception and staff room was...
Good location, nice reception and staff, room was very small
Reviewed by Lucy Morris; Reviewed in Jan 2010
Good location, nice reception and staff, room was very small
Reviewed by Lucy Morris; Reviewed in Jan 2010
...
Reviewed by Andrew S; Reviewed in Jan 2010
Reviewed by Andrew S; Reviewed in Jan 2010
We had been booked in to a executive...
We had been booked in to a executive room which was more the size of a single I am just over 6foot tall and my head was nearly touching the celling. The bed was pushes against the wall there was no wardrobe wouldn't recommend it to anyone
Reviewed by G Evans; Reviewed in Jan 2010
We had been booked in to a executive room which was more the size of a single I am just over 6foot tall and my head was nearly touching the celling. The bed was pushes against the wall there was no wardrobe wouldn't recommend it to anyone
Reviewed by G Evans; Reviewed in Jan 2010
Very simple and easy check-in when booked through...
Very simple and easy check-in when booked through Late rooms.com.Excellent breakfast, and no-fuss check-out.Access to rooms would be greatly improved with a second lift, and also the stair layout is very confusing and would benefit from clearer signposting.
Reviewed by M Harris; Reviewed in Jan 2010
Very simple and easy check-in when booked through Late rooms.com.Excellent breakfast, and no-fuss check-out.Access to rooms would be greatly improved with a second lift, and also the stair layout is very confusing and would benefit from clearer signposting.
Reviewed by M Harris; Reviewed in Jan 2010
Apart from the room smelling like cigarettes it...
Apart from the room smelling like cigarettes, it was a very comfortable. Bathroom was nice & clean, service & breakfast was good, and the free wi-fi is handy.The curtains need replacing as the room I stayed in obviously was a smoking room...
Reviewed by Samuel L; Reviewed in Jan 2010
Apart from the room smelling like cigarettes, it was a very comfortable. Bathroom was nice & clean, service & breakfast was good, and the free wi-fi is handy.The curtains need replacing as the room I stayed in obviously was a smoking room...
Reviewed by Samuel L; Reviewed in Jan 2010
I booked an exe room for nights below...
I booked an exe. room for 3 nights (below 60 pounds per night). its located on 5th floor (top floor). The room is very hot, I sweat even if i open the window (plz note this is a deep winter time - end Dec!). But there is a fan provide, can use it in summer time. The room is very tiny, just enough to place an opended small luggage. No toiletries supplied (a very environment friendly hotel !) the towel provided is not clean enough. But there is an heating board on the wall for executive to iron their trousers before going to work ( which is good ) and wifi is free of charge in room with good connection. Don't expect too much to the breakfast. Just breads, cereals , tea , coffee. If you wish to have full breakfast with scrumble eggs / sausages, pay extra 4 pounds. But I'm recommand it, coz not many people choose to have a big breakfast, the leftover foods are served again the other day, which means they're not fresh. Staff are nice and helpful. Generally, I would recommanded this hotel because of its good location (within 5 mins walk to Paddington tub station, and only 17.6 pounds to pay for cab to victoria coach station) and many restaurants nearby where you can still find something to feed you mouth in x'mas day).
Reviewed by Priscilla C; Reviewed in Jan 2010
I booked an exe. room for 3 nights (below 60 pounds per night). its located on 5th floor (top floor). The room is very hot, I sweat even if i open the window (plz note this is a deep winter time - end Dec!). But there is a fan provide, can use it in summer time. The room is very tiny, just enough to place an opended small luggage. No toiletries supplied (a very environment friendly hotel !) the towel provided is not clean enough. But there is an heating board on the wall for executive to iron their trousers before going to work ( which is good ) and wifi is free of charge in room with good connection. Don't expect too much to the breakfast. Just breads, cereals , tea , coffee. If you wish to have full breakfast with scrumble eggs / sausages, pay extra 4 pounds. But I'm recommand it, coz not many people choose to have a big breakfast, the leftover foods are served again the other day, which means they're not fresh. Staff are nice and helpful. Generally, I would recommanded this hotel because of its good location (within 5 mins walk to Paddington tub station, and only 17.6 pounds to pay for cab to victoria coach station) and many restaurants nearby where you can still find something to feed you mouth in x'mas day).
Reviewed by Priscilla C; Reviewed in Jan 2010
I found the hotel staff to be friendly...
I found the hotel staff to be friendly, courteous and very knowledgeable. The restaurant had a great selection for their continental breakfast and the food offered for their full English breakfast was excellent as well. It is conveniently located, only 2 blocks from Paddington Station, so the Tube was easily accessible as well as the Heathrow Express when I returned to the States on January 1st. I had injured my leg the last day in London and the staff were able to assist me with directions to St. Mary's Hospital, just a few blocks away. Luckily it was not a serious injury, just a pinched nerve, so I was still able to leave for home the next day. I would definitely stay at the Norfolk Towers again on my next trip to London! The only negative thing I found in the hotel was that the heat in the hallways was excessive, they could turn the radiators down a bit, it was quite warm but the heat in the room was turned to a comfortable level.
Reviewed by Barbara S; Reviewed in Jan 2010
I found the hotel staff to be friendly, courteous and very knowledgeable. The restaurant had a great selection for their continental breakfast and the food offered for their full English breakfast was excellent as well. It is conveniently located, only 2 blocks from Paddington Station, so the Tube was easily accessible as well as the Heathrow Express when I returned to the States on January 1st. I had injured my leg the last day in London and the staff were able to assist me with directions to St. Mary's Hospital, just a few blocks away. Luckily it was not a serious injury, just a pinched nerve, so I was still able to leave for home the next day. I would definitely stay at the Norfolk Towers again on my next trip to London! The only negative thing I found in the hotel was that the heat in the hallways was excessive, they could turn the radiators down a bit, it was quite warm but the heat in the room was turned to a comfortable level.
Reviewed by Barbara S; Reviewed in Jan 2010
Room stank of cigarette smoke Towels were dirty...
Room stank of cigarette smoke. Towels were dirty. Crumbs in the bed. Uncomfortably hot in the room.Good location. Friendly staff.
Reviewed by a parker; Reviewed in Dec 2009
Room stank of cigarette smoke. Towels were dirty. Crumbs in the bed. Uncomfortably hot in the room.Good location. Friendly staff.
Reviewed by a parker; Reviewed in Dec 2009
I found checking in to the hotel very...
I found checking in to the hotel very straightforward, and very quick.
Reviewed by Malcolm Harris; Reviewed in Dec 2009
I found checking in to the hotel very straightforward, and very quick.
Reviewed by Malcolm Harris; Reviewed in Dec 2009
The hotel was so much better than I...
The hotel was so much better than I expected. We arrived about three hours too early for check in but they let us leave our bags with them until check in time while we went to explore London.
Reviewed by Ida Patera; Reviewed in Dec 2009
The hotel was so much better than I expected. We arrived about three hours too early for check in but they let us leave our bags with them until check in time while we went to explore London.
Reviewed by Ida Patera; Reviewed in Dec 2009
Look for the bargains I'd think twice about...
Look for the bargains. I'd think twice about paying full price.
Reviewed by Mark C; Reviewed in Dec 2009
Look for the bargains. I'd think twice about paying full price.
Reviewed by Mark C; Reviewed in Dec 2009
If you are expecting the world for then...
If you are expecting the world for £55 then forget it. However, when I compare the double room that I had (it was a squeeze) to the single room at Thistle Euston it's far better. Thistle has a well recognized brand name and that experience was a shambles. So if you are on a budget and you are not fussy about your room size, just need it for an overnight stay or a weekend getaway with no frills then this hotel is about right. Proximity to Paddington station and a few restaurants and pubs around make it quite a convenient location. Can't complain.
Reviewed by S M; Reviewed in Dec 2009
If you are expecting the world for £55 then forget it. However, when I compare the double room that I had (it was a squeeze) to the single room at Thistle Euston it's far better. Thistle has a well recognized brand name and that experience was a shambles. So if you are on a budget and you are not fussy about your room size, just need it for an overnight stay or a weekend getaway with no frills then this hotel is about right. Proximity to Paddington station and a few restaurants and pubs around make it quite a convenient location. Can't complain.
Reviewed by S M; Reviewed in Dec 2009
Upon arrival the receptionist wasn't very friendly and...
Upon arrival, the receptionist wasn't very friendly and looked moody the whole time we were checking in. We didn't really feel welcomed. Also, for the inclusive so-called 'continental' breakfast, all they served as part of the inclusive meal were coffee, tea, 3 types of cereal and bread and jam and if you wanted anything else, you'd have to pay an additional 4 pounds! That wasn't mentioned at all. The room that we got were mediocre. Bathroom was extremely small but I guess you can't expect much at the price you're paying.However, location-wise, it was perfect. Very near the tube station and lots of places to eat nearby. If I had to come back, I would only come back for the location.
Reviewed by Stephanie F; Reviewed in Dec 2009
Upon arrival, the receptionist wasn't very friendly and looked moody the whole time we were checking in. We didn't really feel welcomed. Also, for the inclusive so-called 'continental' breakfast, all they served as part of the inclusive meal were coffee, tea, 3 types of cereal and bread and jam and if you wanted anything else, you'd have to pay an additional 4 pounds! That wasn't mentioned at all. The room that we got were mediocre. Bathroom was extremely small but I guess you can't expect much at the price you're paying.However, location-wise, it was perfect. Very near the tube station and lots of places to eat nearby. If I had to come back, I would only come back for the location.
Reviewed by Stephanie F; Reviewed in Dec 2009
...
Reviewed by A Simkins; Reviewed in Dec 2009
Reviewed by A Simkins; Reviewed in Dec 2009
reception staff was not welcoming guest lt br...
reception staff was not welcoming guest.no smile no hello.no remote avaiable in room for tv.on demand they said bc ur only for one night we cant provide u ??????breakfast was horrible.did not supply hot milk on request.
Reviewed by Firasat Khan; Reviewed in Dec 2009
reception staff was not welcoming guest.no smile no hello.no remote avaiable in room for tv.on demand they said bc ur only for one night we cant provide u ??????breakfast was horrible.did not supply hot milk on request.
Reviewed by Firasat Khan; Reviewed in Dec 2009
Ok the room was small but it was...
Ok, the room was small, but it was more than adequate for our needs, two women on a theatre break, 5 mins from the underground. The beds and linen, spotless. Hair dryer, TV and a kettle, what more do you need? he staff were very friendly and helpful. We paid £4.00 each to get full English breakfast and it was very good value. We will definitely book again.
Reviewed by J Mitchell; Reviewed in Dec 2009
Ok, the room was small, but it was more than adequate for our needs, two women on a theatre break, 5 mins from the underground. The beds and linen, spotless. Hair dryer, TV and a kettle, what more do you need? he staff were very friendly and helpful. We paid £4.00 each to get full English breakfast and it was very good value. We will definitely book again.
Reviewed by J Mitchell; Reviewed in Dec 2009
When we arrived our booking was dealt with...
When we arrived our booking was dealt with quickly and efficiently. The corridors to our rooms (on the ground floor) were quite tiny which made it difficult to negotiate with luggage.The room was clean but very basic. The bathroom needed some attention to the grouting in the floor tiles, towels were clean but getting towards the end of their life, I would have preferred individual shampoo, conditioner and shower gel rather than the 'all-in-one' dispenser.The continentel breakfast was basic and unimaginative.
Reviewed by E Stevenson; Reviewed in Dec 2009
When we arrived our booking was dealt with quickly and efficiently. The corridors to our rooms (on the ground floor) were quite tiny which made it difficult to negotiate with luggage.The room was clean but very basic. The bathroom needed some attention to the grouting in the floor tiles, towels were clean but getting towards the end of their life, I would have preferred individual shampoo, conditioner and shower gel rather than the 'all-in-one' dispenser.The continentel breakfast was basic and unimaginative.
Reviewed by E Stevenson; Reviewed in Dec 2009
...
Reviewed by Peter Jermy; Reviewed in Dec 2009
Reviewed by Peter Jermy; Reviewed in Dec 2009
The single rooms on the th floor are...
The single rooms on the 5th floor are really attic rooms and are not very spatious. The room was clean and tidy if a little careworn. The TV in the room malfunctioned and the hotel lift is old, small and slow. Staff couteous enough and continental breakfast included in the price was good.
Reviewed by JOHN P; Reviewed in Nov 2009
The single rooms on the 5th floor are really attic rooms and are not very spatious. The room was clean and tidy if a little careworn. The TV in the room malfunctioned and the hotel lift is old, small and slow. Staff couteous enough and continental breakfast included in the price was good.
Reviewed by JOHN P; Reviewed in Nov 2009
The room was absolutely tiny with some pretty...
The room was absolutely tiny, with some pretty tired fixtures and fittings. It was a pretty mediocre hotel for the money.
Reviewed by Simon C; Reviewed in Nov 2009
The room was absolutely tiny, with some pretty tired fixtures and fittings. It was a pretty mediocre hotel for the money.
Reviewed by Simon C; Reviewed in Nov 2009
...
Reviewed by A B; Reviewed in Nov 2009
Reviewed by A B; Reviewed in Nov 2009
I orginally looked for accomodation on the internet...
I orginally looked for accomodation on the internet, looked at the photo's, we thought they were very deceiving. when arriving at the hotel, and opening the room door we were disgusted in the quality. I had paid £150 for a room that was very very very basic, and this room was supposed to be on the executive floor!! Last year we stayed at a "Holiday Inn" and i must say that the room we had there (£50) was to a much better quality, and we would return. We must say that it is very unlikely that we would be returning, or if we do we certainly would not be paying £150.
Reviewed by V Lord; Reviewed in Nov 2009
I orginally looked for accomodation on the internet, looked at the photo's, we thought they were very deceiving. when arriving at the hotel, and opening the room door we were disgusted in the quality. I had paid £150 for a room that was very very very basic, and this room was supposed to be on the executive floor!! Last year we stayed at a "Holiday Inn" and i must say that the room we had there (£50) was to a much better quality, and we would return. We must say that it is very unlikely that we would be returning, or if we do we certainly would not be paying £150.
Reviewed by V Lord; Reviewed in Nov 2009
the reseptionist was rud lt br gt the...
the reseptionist was rudthe room was dirty and smallits overpriced
Reviewed by A A; Reviewed in Nov 2009
the reseptionist was rudthe room was dirty and smallits overpriced
Reviewed by A A; Reviewed in Nov 2009
The room was very clean but tiny and...
The room was very clean but tiny and very cramped, there wasn't really enough room to walk between the bed and the desk. The bathroom and shower were clean and spacious though. The breakfast felt very rushed and there weren't enough space, meaning lots of people split up to sit on seperate tables. The reception staff were very polite, but the breakfast staff seemed quite rude. It's a nice enough place to stay if all you need is a room to sleep in and are going to be out all day and evening, but I think there are other places that are better value for money.
Reviewed by stephanie b; Reviewed in Nov 2009
The room was very clean but tiny and very cramped, there wasn't really enough room to walk between the bed and the desk. The bathroom and shower were clean and spacious though. The breakfast felt very rushed and there weren't enough space, meaning lots of people split up to sit on seperate tables. The reception staff were very polite, but the breakfast staff seemed quite rude. It's a nice enough place to stay if all you need is a room to sleep in and are going to be out all day and evening, but I think there are other places that are better value for money.
Reviewed by stephanie b; Reviewed in Nov 2009
Hotel was fine only minor issue was the...
Hotel was fine, only minor issue was the TV remote control was missing, which was repalced on request
Reviewed by H Martin; Reviewed in Nov 2009
Hotel was fine, only minor issue was the TV remote control was missing, which was repalced on request
Reviewed by H Martin; Reviewed in Nov 2009
We stayed in an Executive room which while...
We stayed in an Executive room, which while clean, was very small. This makes us wonder about the size of standard rooms. However, the breakfast was OK and the overall package at Late Room rates was very good value for central London
Reviewed by Jack C; Reviewed in Nov 2009
We stayed in an Executive room, which while clean, was very small. This makes us wonder about the size of standard rooms. However, the breakfast was OK and the overall package at Late Room rates was very good value for central London
Reviewed by Jack C; Reviewed in Nov 2009
Good location good price nice staff ...
Good location, good price, nice staff
Reviewed by Diletta P; Reviewed in Nov 2009
Good location, good price, nice staff
Reviewed by Diletta P; Reviewed in Nov 2009
This was one of the worst hotel experiences...
This was one of the worst hotel experiences I've ever had. Two men barged into my room in the middle of the night while I was sleeping. Scared me half to death. They had apparently stayed in the room the night before and somehow still had functioning electronic keys. They demanded I vacate. After calling the front desk, the hotel staff took their timing coming up to the room and then acted as if the situation were normal. I had to yell at them to get them to get the men to leave. The hotel never apologized or even acknowledged the absurdity of the situation. When I asked for a discount, they said "we don't do that."Beyond all this, the room itself was small, hot, and stuffy.
Reviewed by Jeremy B; Reviewed in Oct 2009
This was one of the worst hotel experiences I've ever had. Two men barged into my room in the middle of the night while I was sleeping. Scared me half to death. They had apparently stayed in the room the night before and somehow still had functioning electronic keys. They demanded I vacate. After calling the front desk, the hotel staff took their timing coming up to the room and then acted as if the situation were normal. I had to yell at them to get them to get the men to leave. The hotel never apologized or even acknowledged the absurdity of the situation. When I asked for a discount, they said "we don't do that."Beyond all this, the room itself was small, hot, and stuffy.
Reviewed by Jeremy B; Reviewed in Oct 2009
Mi novio y yo fuimos un fin de...
Mi novio y yo fuimos un fin de semana, la intencion solo era ver la ciudad. El hotel es eso, un 3 estrellas real, no como aqui en España, pero las camas realmente eran comodas, todos los dias limpieza de habitacion y los desayunos estupendos. La zona esta muy bien comunicada, es bastante tranquila y esta a 3 minutos del metro en una de las lineas mejor comunicadas. Hay muchos sitios interesantes cerca, cervecerias tipicas, restaurantes... En el hotel los empleados son bastante agradables. Calidad precio, buscando un sitio decente para dormir es una opcion genial.
Reviewed by Estela M; Reviewed in Oct 2009
Mi novio y yo fuimos un fin de semana, la intencion solo era ver la ciudad. El hotel es eso, un 3 estrellas real, no como aqui en España, pero las camas realmente eran comodas, todos los dias limpieza de habitacion y los desayunos estupendos. La zona esta muy bien comunicada, es bastante tranquila y esta a 3 minutos del metro en una de las lineas mejor comunicadas. Hay muchos sitios interesantes cerca, cervecerias tipicas, restaurantes... En el hotel los empleados son bastante agradables. Calidad precio, buscando un sitio decente para dormir es una opcion genial.
Reviewed by Estela M; Reviewed in Oct 2009
Fine for an overnight business visit ...
Fine for an overnight business visit
Reviewed by Christopher T; Reviewed in Oct 2009
Fine for an overnight business visit
Reviewed by Christopher T; Reviewed in Oct 2009
For a star rating room OK but not...
For a 3 star rating, room OK but not luxurious. No wardrobe & only one hanging hook. Only one bedside table. Room on the small side for a top range room. No information whatsoever either in the room or at reception - not even a tube map! Staff all courteous, helpful & pleasant.
Reviewed by K Andrews; Reviewed in Oct 2009
For a 3 star rating, room OK but not luxurious. No wardrobe & only one hanging hook. Only one bedside table. Room on the small side for a top range room. No information whatsoever either in the room or at reception - not even a tube map! Staff all courteous, helpful & pleasant.
Reviewed by K Andrews; Reviewed in Oct 2009
goood value for money but needs refurb to...
goood value for money but needs refurb to rooms
Reviewed by p johnson; Reviewed in Sep 2009
goood value for money but needs refurb to rooms
Reviewed by p johnson; Reviewed in Sep 2009
All the staff I met were friendly and...
All the staff I met were friendly and helpful. There was one small lift to take me to my 5th floor room, so it took ages to await the lift both going up and down. The room was small yet sufficient (single bed en suite room) but it was very hot with no air conditioning. The window didn';t open fully to let air in, nor did it shut properly to shut out the noise of the traffic noise below. There was a roller blind rather than a curtain so this did little to cut out the traffic noise. It was a cheap room for a cheap price, but I could probably get better elsewhere.
Reviewed by Richard H; Reviewed in Sep 2009
All the staff I met were friendly and helpful. There was one small lift to take me to my 5th floor room, so it took ages to await the lift both going up and down. The room was small yet sufficient (single bed en suite room) but it was very hot with no air conditioning. The window didn';t open fully to let air in, nor did it shut properly to shut out the noise of the traffic noise below. There was a roller blind rather than a curtain so this did little to cut out the traffic noise. It was a cheap room for a cheap price, but I could probably get better elsewhere.
Reviewed by Richard H; Reviewed in Sep 2009
2
out of 5
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