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Summary
Excellent location, peaceful room on 12th floor, friendly staff and brilliant value for money.
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A very comfortable stay in London and in a good location for museums, exhibitions etc
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Great deal and a good hotel.
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Ideal location for west end shopping and close to tube. Room excellent and staff very helpful, would certainly use again.
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As non smokers were put into a smoking room without being asked. The televisions did not work as they were being updated again no mention of this when booking. service was slow at the most of times with the promise of `we`ll get back to you` eventually our stay was pleasant, the breakfasts were pretty good and good service there. I'ts location is an excellent base if nothing else as a four star hotel i think a few improvements wouldnt go amiss like wifi which is pretty standard now. overall i give it a 7 out of 10
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Great location
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Accepting the hotel location was excellent the value for money was not. We were in a room about the size of a standard house third bedroom and the price of breakfast was unbelievable at £17.50 per head. Good thing is that out of the rear doors and turn right for 50 yards and there is a great Italian cafe doing a great breakfast for less then £5.00 so go there. Hotel suited what we wanted but there are cheaper better hotels in the area.
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No record of my booking with laterooms despite ringing the hotel a week in advance to confirm.
Why oh why does the bar and food service finish so early at night? We had to go to another hotel to get some food and a drink from their bar
The staff seemed to come into my room as they pleased and I was walked in on by a chambermaid and by a male staff member when I was in my underwear at about 10am & 11am on the day I was checking out. I never complained but I wish I had, they should not be allowed intrude on customers like this and I would never stay in a hotel where your room is a free for all. There was no reason for me to lock the door because they'd just unlock it and walk in anyway without warning!
SummaryExcellent location, peaceful room on 12th floor, friendly staff and brilliant value for money. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by M Shellard The staff seemed to come into my room as they pleased and I was walked in on by a chambermaid and by a male staff member when I was in my underwear at about 10am & 11am on the day I was checking out. I never complained but I wish I had, they should not be allowed intrude on customers like this and I would never stay in a hotel where your room is a free for all. There was no reason for me to lock the door because they'd just unlock it and walk in anyway without warning! Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Jean H Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting. All reviews posted are the opinions of people who have stayed at this accommodation, not of Hotels-London.co.uk. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.