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Mentone Reviews

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Overall Rating

3
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
76%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Mentone  out of 5 Customer Rating
Nice central hotel

Good hotel very close to the town centre and the tube station. Some problems with Wi-Fi to be improved. Delicious full English breakfast!

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Reviewed by Mr Letizia Rustichelli From Who stayed in January 2012

 Mentone  out of 5 Customer Rating
Over night stay for theatre trip

We wanted somewhere convenient for Euston station and the west end - this area is ideal. Considering the proximity to the Euston Road, Cartwright Crescent is remarkably quiet.
The staff were very efficient and quickly provided towel and hairdrier when asked.
The room was basic but very clean and of a reasonable size. I think it classifed as a family room - although we had booked a double. The larger of the two beds was not a proper sized double bed, fortunately we like being close.
The breakfast was good and plentiful.
Overall - clean, efficient, no frills, good value.

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Reviewed by Peter T From Chester, England Who stayed in January 2012

 Mentone  out of 5 Customer Rating
Dining room

We did not have a problem but others did, it does not accommodate all the guests.

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Reviewed by Tony Parkinson From Manchester, England Who stayed in January 2012

 Mentone  out of 5 Customer Rating
Pleasant, comfortable, clean and convenient

The hotel was very pleasant, comfortable and clean. It is a 5 minute walk from Russell Square tube station. There is a nice local pub around the corner for a cheeky beer. We shared the attic room for 4 adults. As expected this was a little compact but perfectly adequate and made our stay a bargain for central London. Breakfast was included and was nicely cooked and served very efficiently. Would certainly consider staying here again if visiting central London.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Lawrence F From Derby, England Who stayed in December 2011

 Mentone  out of 5 Customer Rating
Fantastic value

Absolutely great value for money. Very friendly staff, good size room, great ensuite and all very clean.

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Reviewed by Catharina L From England Who stayed in December 2011

 Mentone  out of 5 Customer Rating
Mentone, good value for money

Very nice little hotel for the money - which was very cheap for this part of London. Nice small room, decent breakfast, nice staff. Will stay again.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by Andrew Sanders From Birmingham, England Who stayed in December 2011

 Mentone  out of 5 Customer Rating
Room 47

Room is down in the basement and is a bit grim - there's no need to turn the light on as the yellow spotlights from outside the hotel illuminate the room well enough.
Dodgy plumbing - there's a knack to flushing the toilet and having a hot shower that took me a few attempts to master and the hotel staff were no that helpful in sorting these problems.
But if you want somewhere cheap, clean and centrally based to crash after a late night out there's no point paying for an expensive hotel.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by J Martin From England Who stayed in December 2011

 Mentone  out of 5 Customer Rating
Decent hotel if a bit noisy.

The Mentone is a decent, inexpensive, well-located hotel. I was given a basement room which was spacious, but a bit noisy. The building is old and the floorboards are creaky, so if the people in the room above choose to pace the floor in the early hours of the morning, it's a problem. The desk closes at midnight and generally the hotel settles down after that, but there was a lot of coming and going between 11 and 12, so its not the place for light sleepers.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by I Thompson From Newcastle upon Tyne, England Who stayed in November 2011

 Mentone  out of 5 Customer Rating
Better value for money

My partner and I were so amazed at how clean our room was. Lovely size bedroom. Bathroom clean and fresh. Only downfall was that it was a little cold. However our stay was enjoyable and we will definitely come back again. Good price too.

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Customer Service Quality of Room Quality of Food
 
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Reviewed by Miss Katrina Brown From Who stayed in November 2011

 Mentone  out of 5 Customer Rating
Has the Mentone changed hands?

The hotel was a little hard to find but was in a very quiet square so was a good choice for a London stay. The bed was especially comfortable and I got a very good night's sleep. A friend had stayed there and raved about the breakfast but my experience was not entirely positive. I asked for Earl Grey tea which is pretty bog standard these days and was told they only had "tea". I then asked for brown toast and was told they only had white bread. How hard can it be to buy a brown loaf and a box of E G teabags? The gentleman at the next time was also a little irritated by the inflexibility of the approach to food. I would stay there again but will look for other options when booking. If they had got the customer service at breakfast right I would not have felt the need to look elsewhere.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Sandra G From Romsey, England Who stayed in November 2011

WHAT DID THE BEST REVIEW SAY?

We did not have a problem but others did, it does not accommodate all the guests. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by Tony Parkinson
From Manchester, England
Who stayed in January 2012

WHAT DID THE WORST REVIEW SAY?

Room is down in the basement and is a bit grim - there's no need to turn the light on as the yellow spotlights from outside the hotel illuminate the room well enough.
Dodgy plumbing - there's a knack to flushing the toilet and having a hot shower that took me a few attempts to master and the hotel staff were no that helpful in sorting these problems.
But if you want somewhere cheap, clean and centrally based to crash after a late night out there's no point paying for an expensive hotel. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by J Martin
From J Martin
Who stayed in December 2011
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