I had a very nice 1 bedroom apartment. I can't fault the apartment, but my problem was with the area itself. Commercial Road is full of grotty pubs, cheap shops, and grubby fast food take-aways. There is a nice-ish cafe on the corner that does a decent breakfast.
However, there is at least one bus (no.15) that will take you into nicer parts of london, like Tower Hill, or the Tower of London in just 12 minutes-and then on to (I think) Oxford Circus. This bus runs every 5-8 minutes. My apartment had a kitchen with cooking facilities, but there was nowhere in the area, that I could see, that sold fresh food, so it was a bit wasted. I'm glad I stayed here, as I got it at a reasonably cheap rate, and the apartment looked in good, new-like condition.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly