Kensington Suite Hotel Reviews

Clean room, good breakfast

Only 1 door key (card) given even though 2 people staying. This was very inconvenient. Our room had no microwave cooker, the fridge did not keep ice frozen in its ice compartment, only 1 sachet of coffee and 1 milk were provided even though it was a twin room. The nozzle of the hairdryer was melted. Breakfast facilities very poor - boiled eggs provided but no egg cups, in fact staff did not even know what one was. I did not appreciate rude Staff kitchen member who told me off for accidentally spilling coffee. As my belongings were being left in room while I was out I did not feel comfortable complaining about these matters during my stay. However, our room and towels were spotless and the cleaning staff did a very good job of keeping the room. Reception staff were nice also.

Cramped, very basic room. Shower broken. Door to balcony not very secure and curtain didnt fit very well.
Breakfast was a joke- advertised as continental breakfast. Cramped room so you had to queue and wait ages, and conditions very cramped. It consisted of toast which you made yourself, cheese slices, jam and boiled eggs. Nothing else. More like what would be expected from a student hostel

The good bits:
-the location is good, within easy walking distance of Shepherds Bush for tube and lots of buses, and the 49 bus stops outside and gets you to Kensington High St and close to the museums.
-excellent tv reception, which makes a change (although they didn't seem to understand that digital tv's needed retuning, despite adverts all over London. Had to retune myself, long story.)
-plenty of hot water for a good shower
And the bad bits:
-Some of the rooms may be fine, but if you book a single room you might end up in room 13 which I would avoid like the plague. It shares a wall with reception, so noise can come through in the night: really needs to have a soundproofed wall to fix (and for reception staff to be told to keep the noise down.) It's also not a true en suite, the bathroom is adjoining but not secure, so anyone can walk into it. And when you're in it, there is no lock so you aren't secure. And you can't lock your room behind you, because then you'd be locked out because you have to keep the keycard in to keep the light on-so basically anyone could walk in and steal all your stuff or assault you while you're there. This could be solved really easily by moving the room 13 door lock to the outer door (there's an outer door behind which are the room 13 door and the bathroom door), and getting rid of the porthole window (did i mention the porthole window: so anyone in the corridor can see you as you move between the toilet and your room). So basically if you're single don't risk staying.
-room was generally scruffy but appeared clean, however found someone elses underwear down the back of a unit (desk staff seemed unperturbed) so how deep the cleaning is is another matter. cleaners also left the room door open on one day.
-Ran out of butter at breakfast one day. I don't know whether this is incompetence or whether they deliberately hostel-style only put out a set amount, and latecomers don't get any! either way, for something that basic to run out is ridiculous.
With some tweaks this place could be ok, bit of a shame they've screwed up so badly on things that are easy to fix at little cost or effort. But at present, even given the relatively low cost (for London), single travellers should probably avoid for fear of room 13....

I paid only £50 for the room so shouldnt have expected much but the shower was AWFUL and just trickled out and although apparently there was wireless no-one could actually give me the password for it! However I expect f you had a room on the otherside of the hotel it would have been quieter as i was overlooking the road! On the upside it had a bed, microwave and kettle and the tv worked so stay here for a cheap night where you just need a bed - def not a romantic getaway!!

Excellent location,with good transport links, easy reach of westfield, london and many eating venues. tidy hotel.nice shower. one negative small breakfast room, badly laid out for numbers eating there but food and service good.lifts work well.overall impression nice feel to it.would book again

Stayed there for one night with my small child.Tiny room in basement behind the kitchen. Hardly any space to move about. Heater not functioning and no Phone reception..Room phone also not functioning and had to climb up 2 flights of stairs each time there was a problem. even though given a non smoking room, room stank of cigarette smoke..Really bad experience.Definitely will not Stay here again or recommend to anyone.

The double room i stayed at was really nice and cozy,clean and full of emenities like even microwave.the only thing missing was the wardrobe,still great price and above the expectations

Good location, close to Olympia and quiet, would recommend for a business stay for a single person. My only real complaint is the antiquated toaster in the breakfast room

Tiny rooms, but so cheep in comparison to the rest of London. would definitely stay there again. only really suitable for a couple of nights as space was limited. very clean and tidy all over, staff friendly.

Small rooms, nice beds, lots of squirrels in the garden. Ok, if you just going to sleep there.

Having stayed in budget hotels around Earls Court and Kensington I was expecting the worst and was pleasantly surprised by this hotel. Maybe I was lucky because I was given a 3 bed room even though I was a lone traveller.
The room was rather tired but clean. The window didn't shut very well so was draughty, however the convector heater supplied kept me warm (the normal radiator and air con unit didn't appear to work). The shower room could have been cleaner (some signs of black mould in the grout) and there was no hook for the shower, so you have to hold the shower in one hand whilst operating the shower gel and shampoo with the other. Not a major problem, but one that would have been easily dealt with. Perhaps the owner is not aware that this could be a problem. Only other major criticism is poor fire exit signage and clutter (vacuum cleaners and sheets etc) in the corridor. I would strongly recommend the owner dealt with this as this is a health and safety issue, as a vacuum cleaner and its' hose had been left right across the corridor outside my room.
On a positive note, the staff were friendly and the receptionists cheerful and helpful. I would stay again if I was on a tight budget. The breakfast was perfectly adequate for me (toast, jam, tea/coffee, OJ, hard boiled eggs and cheese), so no complaints there. It's not 4 star but is competitively priced, so I guess you make your choice.

To say my experience with Kensington Suite Hotel was awful, is an understatement. Broken tiles and half a carpet was not on my list of expectations. With a bathroom so small you would be fortunate if you could swing a mouse, let alone a cat, and with the accompaniment of a rotting door, it proved itself to be a delectable bathroom. To make matters worse the 'customer service' was non existent. After raising my issues with the reception staff I was not offered an alternative room. Further to this I decided to not stay in this hotel. After raising my complaints, again the following day, the 'supervisor' refused to accept responsibility and consequently terminated the call. I called again, later that evening, when I was told that the 'Manager' would be present, only to be told that he is away for one week. I was told throughout this conversation that I would not be reimbursed for the inconvenience and my stay and that the only point of contact with the 'Manager' was through e-mail and he MAY reply!
Overall, I would not recommend staying here!

The room was ok but i would not be staying again. We managed to book for two nights under a discounted rate and would not have been happy to pay full price. There was a wooden (i assume) shelf that was hanging from the wall with wooden plugs poking out of it, telephone wires that went over the headboard and no hanging space for clothes or even a suit. The slot you place the room key into for the electricity was broken on arrival. We managed to fix this however a couple of the lights still didn't work. The bathroom light gave a very dim glow and our toilet door didn't close let alone lock. The shower doors were stiff to open and close and the tiling had green filler that did not hide the mold around the sink. The toilet flushed but never stopped unless flushed a couple of times.
The breakfast was good and plenty of it however the seating was cramped and you were unable to pull the chair under the table.
The staff were friendly but on our two night stay the receptionist was continuously on their mobile and lounging in the customer chairs.
The room was tidy and clean.

Overall a good stay. We only paid £40 for a double room (in Kensington!) and therefore our expections weren't high to start with. Furthermore, after seeing some of the bad reviews on Laterooms we were a little nervous of what we were going to find.
When we arrived the reception was being cleaned (always a good sign!) and the man at reception was helpful.
The room was true to the photos. The bed was comfortable with extra pillows if needed and the room was clean and warm which was all that mattered to us as we only wanted somewhere cheap to sleep for the night. There was plenty of tea, coffee and a generous amount of shower gel which was very much welcomed.
Breakfast was included in the price, however, I can't comment on the quality of it as we decided to go to for something to eat around the corner as the hotel is in a very good location for Shephards Bush as well as the tube station with a lovely park nearby.
Only issues were that the hook for the curtain tie dropped out of the wall and the key card slot front also fell off. However, this didn't dampen our stay as it wasn't a huge issue for us.
All in all, a nice stay for someone who plans on exploring London more than hanging out in the hotel. It's in a good central location with excellent transport links and at a price we couldn't turn down considering the location.

It was a very nice and modern room for the money i payed

Got a really good price deal via LateRooms, so although the accommodation was limited it was very good value, The room was small, should really be considered a single with a double bed squeezed in. That said, it had a mini-kitchenette (sink, kettle, microwave, fridge, crockery & cutlery), and a decent-sized ensuite with a good shower. But no wardrobe, only a hanging rail. Breakfast was included, buffet-style with more choice than I expected - cereal, juice, boiled eggs, toast, jams. tea/coffee. The breakfast room was small with tables squeezed together. In other respects the hotel was well kept and to modern standards, even though an old building. No bar or lounge, so just somewhere for the night.

Nice stay, close to city, helpful staff.

Very pleased with the room - far far better than other more expensive hotels in the area. Compact is the best description, but everything there and all spotlessly clean. The first impression was disappointing; I had to wait at reception while some lengthy transaction was conducted with someone, in spite of another staff member standing idly by - a bit more prompt attention to the weary traveller would be nice, but on the whole, a very good hotel for the money (£45 for B&B). Didn't stay for breakfast, so can't comment on the food, but otherwise, thoroughly recommended.

Disappointed to be charged for leaving luggage . Quality locks but faulty got stuck in bathroom . room clean, shower in need of deep clean.
breakfast food area layout crowded coffee machine needs to be away from toast machine which is slow.need two machines? food disappointing no choice of cereal no fruit

Given the £33 I paid for this room in Central London I can't really complain. It was warm, the telly worked, the shower was hot and the breakfast ok - not outstanding on any front but then I wasn't expecting much for how little I'd paid for the room. Nice enough considering.

Too hot, air con only on during winter, owner / manager wouldnt put it on. Also very arrogant. Rooms had 4 lights, 2 didnt have bulbs in, Managers attitude arrogant, careless and wouldnt even come to room to check temperature as he was busy watching tv.
£33 b and b though, what do you expect..... A night sleep at the very least.

No microwave or toaster in room as advertised room was in basement with cracked walls and ceiling. Not enough blankets etc to be warm enough. Asked about microwave and was told in rather a rude manor they haven't any. Whenever people above used shower ours would leak. Only pleasent part of stay was the breakfast toast jam cheese and boiled eggs in a bowl.
Glad it was only £45

When I arrived I found they had run out of single rooms so I was allocated a room with 3 beds in - so plenty of space. The room was in the basement and there was a musty smell in the corridor I assumed was damp. The room and the bathroom were clean and tidy, there were tea/coffee making facilities and a microwave, the bed was very comfortable. Overall, a reasonably pleasant experience. I didn't have breakfast, so I can't comment.

Good room on the whole old styles sheets on bed and and old chair. Breakfast was a limited with a few small changes could be excellent.

This was superb value for money. The location was very easy to find, the staff were friendly and the quality and cleanliness of the room fantastic.

I have worked in the role of travel journalist for several years. Mainly reviewing hotels for newspapers.
This was the worst hotel I have ever experienced anywhere in the world. The room was dirty and damp, with camp beds to sleep on.
The toilet was one with the shower cubicle. Neither worked correctly and when I flushed the toilet raw sewage flooded the entire room.
The levels of mold and fungi couldn't have possiblely passed any kind of Health and Safety inspection.
The fridge, a recycled pub drink storage unit, constantly leaked on the floor.
The smell was dreadful.

Accommodation was of a much higher level than i had expected, and nice and quiet too! Hotel generally punched above its weight, although the breakfast was "continental" (not sure any "continentals" would agree!) - and very poor.

Very small room for a double bed - could not walk around it. Breakfast very poor.

We booked last minute at late rooms. The room was awful. Extremely small, no where to put 2 suitcases. The bathroom had all towel rails missing, the shower fitting was missing, the basin hanging off the wall. Only 1 light in the room worked out of 6. The shower leaked all over the floor. The bathroom exhaust fan would not turn off & rattled all the time. There was only 4 bits of toilet paper, when we asked for more the reception told us "you wanted a cheap room - you got one" Breakfast was cereal with warm milk. Very glad we only booked 1 night.

The hotel is payment in advance because it is a dump. Rude staff and terrible service. The shower and bathroom flooded on the first morning, told the staff on numerous occasions and they did nothing about it and it proceeded to keep happening for the other 2 days. Breakfast is just toast and if you are lucky a hard boiled egg cooked hours ago from a bowl on the counter. There is no drawers/cupboard in the room to put clothes in. The fridge was broken, the microwave was broken, the air conditioning unit was also broken. There was a nice view of the hotels garden though that was full of rubbish and about a dozen toilets strewn everywhere.

Hotel very clean. Newly redocorated with flat screen tv, fridge, micro and nice bathroon. Single rooms very small. Cannot complain given fantastic location next to Westfield shopping centre.

A nice, cosy hotel a few minutes walk from Shepherds Bush tube station (don't go to Olympia tube, it's infrequent and not really any shorter of a walk).
The room was very good for the price, with fridge, microwave, TV and ensuite facilities. Breakfast was a little basic but no complaints.
I would certainly stay here again, without a doubt.

Looking at others reviews before my arrival at the KSH I was a little hesitant about my stay, and true to form the welcome was less than warming but was not off-putting, and after squeezing into the lift and finding my room bright, clean , and with a good shower I was extremely happy.
The hotel is a bit of a maze to get around if you prefer to take the stairs, but the 24hr reception and quality and discretion of the cleaners more than made up for this.
Would I recommend it to for a relaxing weekend away - no.
Would I recommend it for comfortable short stays in London - definitely, I look forwards to returning some time soon

This is an hotel which has had some effort put into making it comfortable at some stage, but my room was a little tarnished.
The room had a view over some gardens and leafy trees, which was quite pleasant for a city hotel.
Facilities included a Microwave and Fridge, a shower which was reasonably good with plenty of hot water and clean towels, bathroom cleanliness good.
TV didn't work at all; when I called reception, the guy just said "Nothing I can do about that".
Bed was comfy and linen clean.
I didn't eat breakfast so can't comment on that.
Overall, at the rate I paid I would consider staying again for a one-night work stopover. I have stayed in a lot worse hotels in London at budget rates.

The room was not very clean. And the breakfast area was small & the breakfast was of very poor quality. The first morning I came down I only had a glass of fresh orange, and the second morning I did not bother to come down. I will not be going back.

We booked this hotel for two nights in London to visit Chelsea Flower Show and to go to a show in the West End. Having booked we read the reviews, the majority of which, were exceeedingly negative. We dreaded what we might find. The staff had been portrayed as rude; we found them pleasant and most helpful. The rooms were claimed to be tiny with poor facilities in bad repair and dirty. Our room was more spacious than some we have found in London, it had all we needed and was clean. It could have been more luxurious but it was certainly no where near as bad as other critics had said. The breakfast was similar to many youy get in London. In the end we were quite happy with what we found but we probably wouldn't go again.

I was only staying for one night on a business trip and was looking for good value for money accommodation. The room and en-suite were very small, but clean and well prepared. The bed was comfortable and I had a good night's sleep. The continental breakfast was limited but adequate. By London standards, £55 is very inexpensive. For a one night stay this hotel is alright; if I was staying longer I'd probably look elswhere.

Not to brilliant, for the price I expected better.

Budget hotel for short city break with small rooms. Clean with good facilities and in great location for Olympia or Shepherds Bush Empire. Continental breakfast included. Kitchen sink & microwave in room, air conditioning, freeview TV.