Kensington Suite Hotel Reviews

Having stayed in budget hotels around Earls Court and Kensington I was expecting the worst and was pleasantly surprised by this hotel. Maybe I was lucky because I was given a 3 bed room even though I was a lone traveller.
The room was rather tired but clean. The window didn't shut very well so was draughty, however the convector heater supplied kept me warm (the normal radiator and air con unit didn't appear to work). The shower room could have been cleaner (some signs of black mould in the grout) and there was no hook for the shower, so you have to hold the shower in one hand whilst operating the shower gel and shampoo with the other. Not a major problem, but one that would have been easily dealt with. Perhaps the owner is not aware that this could be a problem. Only other major criticism is poor fire exit signage and clutter (vacuum cleaners and sheets etc) in the corridor. I would strongly recommend the owner dealt with this as this is a health and safety issue, as a vacuum cleaner and its' hose had been left right across the corridor outside my room.
On a positive note, the staff were friendly and the receptionists cheerful and helpful. I would stay again if I was on a tight budget. The breakfast was perfectly adequate for me (toast, jam, tea/coffee, OJ, hard boiled eggs and cheese), so no complaints there. It's not 4 star but is competitively priced, so I guess you make your choice.

We arrived to find that while the corridors of the hotel were warm, the room was freezing. As it was around 0 degrees outside this was not too surprising. There was a type of heat pump in the room but we could not find the remote. I went down to reception to ask if the remote was held there but was told that the heat pumps were not for use. I was told that the rooms were centrally heated and that this would come on at six, three hours from now. I pointed out to the man on reception that the rooms were actually really cold at present an asked if it could be put on now. He just shrugged his shoulders at me and said 'It goes on at six'. The then turned back to his computer indicating that the conversation was closed.
It was too cold to hang around in the room so we went out. The service was horrific and had we been staying more than one night we would have checked out and moved hotels. This is definitely not somewhere you want to be staying in the winter!!

To say my experience with Kensington Suite Hotel was awful, is an understatement. Broken tiles and half a carpet was not on my list of expectations. With a bathroom so small you would be fortunate if you could swing a mouse, let alone a cat, and with the accompaniment of a rotting door, it proved itself to be a delectable bathroom. To make matters worse the 'customer service' was non existent. After raising my issues with the reception staff I was not offered an alternative room. Further to this I decided to not stay in this hotel. After raising my complaints, again the following day, the 'supervisor' refused to accept responsibility and consequently terminated the call. I called again, later that evening, when I was told that the 'Manager' would be present, only to be told that he is away for one week. I was told throughout this conversation that I would not be reimbursed for the inconvenience and my stay and that the only point of contact with the 'Manager' was through e-mail and he MAY reply!
Overall, I would not recommend staying here!

The room was ok but i would not be staying again. We managed to book for two nights under a discounted rate and would not have been happy to pay full price. There was a wooden (i assume) shelf that was hanging from the wall with wooden plugs poking out of it, telephone wires that went over the headboard and no hanging space for clothes or even a suit. The slot you place the room key into for the electricity was broken on arrival. We managed to fix this however a couple of the lights still didn't work. The bathroom light gave a very dim glow and our toilet door didn't close let alone lock. The shower doors were stiff to open and close and the tiling had green filler that did not hide the mold around the sink. The toilet flushed but never stopped unless flushed a couple of times.
The breakfast was good and plenty of it however the seating was cramped and you were unable to pull the chair under the table.
The staff were friendly but on our two night stay the receptionist was continuously on their mobile and lounging in the customer chairs.
The room was tidy and clean.

The room was tiny, only just about 18inches wider on 3 sides of the bed, with your kettle perched on a narrow ledge above your headboard, next to the light switch, so empty it of hot water before going to bed or you could have a nasty accident. It was fine for one or maybe two nights stay if you plan on getting out & about. Any more than that and you'd get pretty fed up. Breakfast was cornflakes toast, tea or coffee & orange juice - just about adequate. However, you cannot expect too much for £45 a night in this part of London and I would say it was average.

Overall a good stay. We only paid £40 for a double room (in Kensington!) and therefore our expections weren't high to start with. Furthermore, after seeing some of the bad reviews on Laterooms we were a little nervous of what we were going to find.
When we arrived the reception was being cleaned (always a good sign!) and the man at reception was helpful.
The room was true to the photos. The bed was comfortable with extra pillows if needed and the room was clean and warm which was all that mattered to us as we only wanted somewhere cheap to sleep for the night. There was plenty of tea, coffee and a generous amount of shower gel which was very much welcomed.
Breakfast was included in the price, however, I can't comment on the quality of it as we decided to go to for something to eat around the corner as the hotel is in a very good location for Shephards Bush as well as the tube station with a lovely park nearby.
Only issues were that the hook for the curtain tie dropped out of the wall and the key card slot front also fell off. However, this didn't dampen our stay as it wasn't a huge issue for us.
All in all, a nice stay for someone who plans on exploring London more than hanging out in the hotel. It's in a good central location with excellent transport links and at a price we couldn't turn down considering the location.

It was a very nice and modern room for the money i payed

Got a really good price deal via LateRooms, so although the accommodation was limited it was very good value, The room was small, should really be considered a single with a double bed squeezed in. That said, it had a mini-kitchenette (sink, kettle, microwave, fridge, crockery & cutlery), and a decent-sized ensuite with a good shower. But no wardrobe, only a hanging rail. Breakfast was included, buffet-style with more choice than I expected - cereal, juice, boiled eggs, toast, jams. tea/coffee. The breakfast room was small with tables squeezed together. In other respects the hotel was well kept and to modern standards, even though an old building. No bar or lounge, so just somewhere for the night.

Nice stay, close to city, helpful staff.

I stayed one night on business and the accomodation was clean, comfortable and private and the facilities such as the mini kitchen were excellent. Just 5 minutes walk from Shepherds Bush train station / underground and Westfield Shopping Centre.