Kensington Rooms Hotel Reviews

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Reviewed by Stephanie Majure; Reviewed in 02:22 12 Nov 2009

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Reviewed by marie laure anice; Reviewed in 02:33 7 Oct 2009

Excellent welcome and service The room overlooking Cromwell...
Excellent welcome and service. The room (overlooking Cromwell rd) was too noisy. It may be useful to have double-glazing installed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Sep 2009

Room without a window was praised as an...
Room without a window, was praised as an upgrade.<br />No wireless lan in rooms, in lobby very slow, after half an hour not working at all, reception not helpfull at all to sort our things or offer another connection.<br />Will not stay in this hotel any more until internet is not sorted and they can guaranty me a room with window to open.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Aug 2009

Definitely worth upgrading to a larger room as...
Definitely worth upgrading to a larger room as although the basic one was great value it was really tiny!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jul 2009

My niece and I spent a weekend at...
My niece and I spent a weekend at the Kensington Rooms in two separate rooms. It was definitely the best lower budget accommodation that we have stayed at in London. The hotel was bight modern and clean, with a cute bar. The rooms were clean, and bright. The breakfast room was well staffed and had a good selection of food. All the staff, from the receptionists to the wait staff at breakfast, were incredibly friendly, professional and smart . We would certainly return
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jul 2009

Went to London for a private party at...
Went to London for a private party at the V & A and wanted somewhere convenient to stay in Kensington. After previous experiences at other places was pleasantly suprised by the quality and service at Kensington Rooms, will definately book it again for my next trip.
Reviewed by Denis; Reviewed in 03:57 10 Jul 2009

Broken shower in room poor front desk service...
Broken shower in room, poor front desk service and almost no window with what there was looking out on a brick shaft. Good location but only average hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2009

When my sister and I got off the...
When my sister and I got off the tube we had no idea where the hotel was. We eventually found it, but we where both put off by an man smoking on the steps. The staff at reception were very helpful and friendly. Before going up to our rooms, we decided to have a drink in the Bar. There wasn't anybody on the bar but there was the smoker sitting in one of the rooms reading a paper. I asked at reception if there was anybody 'on the bar', then this particular man came to serve us. He had to go off to get some tonic. Once we had our drinks, he went out of the front door for another smoke. I don't think this gives your establishment a very good image. Also we had to wait in a queue for our breakfast which was very limited. The rooms where clean and comfortable.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2009

This hotel promises a lot in its description...
This hotel promises a lot in its description. Reception staff are not welcoming but do follow the technicallities of check in without any recognition of customer experience. The room was shoe box size. You can't actually sit on the toilet and get your legs under the basin. There are only flimsy blinds on the windows so all the light comes in and it is noisy as there is no secondary glazing. Bedding was clean but bed was lumpy. Breakfast okay with limited choice and cheap products e.g. cheap muesli<br />I could find no link between the pictures and promises on the website and what is actually delivered.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Apr 2009

Como ya suele ser habitual el tamao de...
Como ya suele ser habitual, el tamao de las habitaciones no se corresponde con lo que anuncian en la web. La habitacin individual es diminuta (con los brazos extendidos podra tocas las pareces), el lavabo enano, y la distribucin de la habitacin, incmoda. No s porqu absurda razn la habitacin tiene dos puertas y el espacio entre las dos ni llega al metro cuadrado. No todos los pisos tienen acceso con ascensor, con lo cual, te ves obligada a arrastrar las maletas por las escaleras. La situacin es buena si tienes que asistir al Convention Center. Nada ms.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Feb 2009

The room was very hot and noisy The...
The room was very hot and noisy. The bathroom was tiny and in need of a some TLC. My colleague and I had rooms on opposite sides of the hotel and both had the same disappointing experience.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jan 2009

Very cold in the room No curtains to...
Very cold in the room. No curtains to put in front of the large window! It should be necessary for the cold and the noise from the streets. Floors in the breakfast room was not cleaned, stuff from yesterdays breakfasts still on the carpets. But the room was cleaned good everey day.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Dec 2008

very good hotel ...
very good hotel!!!
Reviewed by edmundo sento se; Reviewed in 08:51 1 Dec 2008

No tea or coffee in room bed far...
No tea or coffee in room, bed far too small, no room to put up iron board, bath room far tyoo small could not comfortably fit in toilet!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Nov 2008

The souble rooms are as a boat cabin...
The souble rooms are as a boat cabin! So tiny that it's difficult to find space to open two small trolleys at the same time. Toilets are really dated and also tiny. However decaoration and location are very good points. I wouldn't pay more than 75 pounds for the eco-double. Studios are a good size but they are far to expensive fdor what you get.<br />Oh! and the noice!! That's really really terrible! You can hear absolutely everything and every car passing by. Essential to bring ear plugs if you are staying here!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Nov 2008

Great location Room good size considering there was...
Great location. Room good size considering there was 3 of us. The staff couldn't have been friendlier or more helpful. I have stayed in other hotels in London and i would certainly return to this hotel again as it was one of the cleanest ,warmest friendliest hotels in London
Reviewed by sue ; Reviewed in 11:29 23 Nov 2008

Excellent staff good location good value ...
Excellent staff, good location, good value
Reviewed by Bruce keillor; Reviewed in 02:11 18 Nov 2008

On arrival I asked for details about room...
On arrival I asked for details about room service. I was told there was a folder with details in my room. I had looked for one, there was not. I was then told that during the hours the bar was open, I could get drinks delivered to the room. When I asked about food the reply from the receptionist was: "Well, we can phone for a pizza if you like, or there's a supermarket across the road and we can give you a knife and fork."
When I asked about internet connection - I was given an access code, but there is only wireless reception on the ground floor. So I had to sit in the lobby with people walking past whilst I checked my emails!
The room was fine, not noisy, and was quite comfortable, but small and a bit shabby. Our 'double' was two single beds put together, my other half spent most of his time stuck down the crack in the middle. Also the duvet didn't reach all the way across.
Also, one evening we came back at around midnight to find no towels in the room. A grumpy receptionist did however bring some up for us.
In short: the hotel is pleasant and in a good location, but definitely not worth the money I paid, and the staff we less than helpful.
Reviewed by JS; Reviewed in 12:28 3 Nov 2008

I booked online two nights single based on...
I booked online two nights/single based on their internet ads. Despite of their promise the room was extremly small, the noise unbearable due to the lack of double glazing. The shower was too litle and slippery. I am a normal size guy but it was extremly difficult for me to use the toilett because the basin was fixed just very close to it. My complaint was not listened: they did not offer me alternative room. I guess that nothing will change until somebody will be injuried in this minor rooms due to the lack of place. Not recommended
Reviewed by tom from UK; Reviewed in 11:45 13 Sep 2008

We had stayed here before and after having...
We had stayed here before and after having problems finding a reasonable hotel in London decided to return. We also decided to pay 30 extra for the superior room, thinking it would be worth it for a larger bed and better bathroom. The hotel is very conveniently located near Gloucester Road tube station but on arrival our room left a lot to be desired. The room was small with two twin beds joined together (not great for a romantic break!). The bathroom was awful, just a tiny shower cubicle with a random spray - the hand towels were dirty. We did go downstairs to check if it was definitely a superior room and were told "yes". Certainly not "roomy with an air of luxury!"<br />Free wi-fi is only in the lobby, not in the rooms. The staff were helpful and allowed us to leave our bags both days before and after checkout - however if I ever went back I would definitely not pay extra for the superior room - I will try my best to find another hotel with better value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jul 2008

Room was tiny could here everything that was...
Room was tiny, could here everything that was happening i the street below, def wouldn't recomend this place and wouldn't stay here again !!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jul 2008

The hotel was really easy to get to...
The hotel was really easy to get to - 5 min walk from Gloucester Road tube station. The room was tiny but it had everything you need in it. The bathrooms were small and not as modern as the rooms. The hotel allowed us to leave our bags all day the next day and also we were allowed to check into 2 out of 3 of the rooms early. I would stay again but would possibly ask for a larger room!!! Overall good but not luxury. Beds were very comfy though!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jul 2008

The hotel has very poor sound-proofing and the...
The hotel has very poor sound-proofing and the windows do little to dampen noise from the streets outside. In my opinion, this hotel fails in it's primary objective of providing a comfortable, relaxing place to sleep.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jun 2008

The hotel was in a great location -...
The hotel was in a great location - an easy walk to the station, supermarket and restaurants.
We stayed in a double deluxe room and the room was clean and comfortable but I felt it needed a bit of sprucing up.
My main criticism was the unprofessional attitude of the staff. We were just given a sheet to fill in on arrival and told where our room was -- surely a smile isn't too much to ask for. We stayed for 3 nights and not once did we feel welcome. The staff serving breakfast were also very unfriendly.
Our stay could have been made more pleasant with some staff who
Reviewed by SUSAN GOW; Reviewed in 12:04 3 Jun 2008

Quite well placed for the Albert Hall but...
Quite well placed for the Albert Hall but I trusted the quite ignorant Hotel Staff to book me a taxi (I was told it was a private hire cab and if I didn't like this arrangment I would have to hail one on the street) when it came it had no taxi plate, the driver had no I.D, spoke no english and it was only because I needed to be somewhere I got in it. After a 3 minute drive he charged me 8 !!! So be warned, don't ask them to book one for you. Don't be fooled by the photo's on the website, it looks nothing like this. The room was poor, it reminded me of student accommodation. Room was also very noisy, the old windows are like paper so you feel like you're sleeping outside. The roadworks outside the window made the noise unbearable so I was glad to leave. Even though it's cheap there are better places to stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2008

Perfect case of getting what you pay for...
Perfect case of getting what you pay for. At this price you shouldn't expect too much and if you don't, you won't be disappointed. Just the thing if you need somewhere to stay at the end of a long day.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 May 2008

The hotel was nice well located in the...
The hotel was nice, well located in the Picadilly line. The service was good but the first room we've been given was too noisy so we asked for a less noisy one. It was less noisy but the room was too small and especially the bathroom. The curtains should protect better from the light.
Reviewed by seup; Reviewed in 09:22 15 May 2008

I was disappointed with my overall stay The...
I was disappointed with my overall stay. The photos look great on the website and I chose to stay in a Double Deluxe room. It took a while to get in the door to begin with, then I was quite amazed by the room. It was actually twin beds pushed together. The room seemed wuite small, and the bathroom - well, it was the size of a matchbox! My chin was virtually on the sink when using the toilet. Very uncomfortable. The noise from outside was constant, therefore I had no sleep whatsoever. There was a lack of plug sockets. I had to move the kettle from the table to the TV, just plug it in. No biscuits either! The bar was different, though there didn't seem to be much atmosphere. The lack of any snacks available (Ie. none) was disappointing. The only thing I enjoyed about the stay was it was a short walk to the tube station!
Reviewed by Claire; Reviewed in 10:44 8 May 2008

This hotel has a lovely lobby and entrance...
This hotel has a lovely lobby and entrance, but its was expensive and the room window faced a wall, meaning there was very little natural light, the shower plug was blocked so we could only take showers for 3 minutes otherwise it would flood, for the price there are better hotels
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Apr 2008

First night I was staying in a room...
First night I was staying in a room to the front of the hotel, first floor, traffic was shocking with the paper thin windows it was as if you were outside. I rang reception to be greeted with a very frosty manner and asked to swap rooms for the next nights stay, which I had to then sort out the next day. I was swopped into a room at the back of the hotel, which was 100 percent better in regards to noise, however the radiator was broken and was like a sauna!! However the problem was sorted quickly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Apr 2008

Room very small which could be argued that...
Room very small which could be argued that this is to be expected due to the area of London. Just felt a little disappointed.. The brekfeast could be improved !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Apr 2008

The standard rooms are SMALL ie you can...
The standard rooms are SMALL.. ie you can barely walk around the room and bathroom was tiny and you cant get changed n there. I moved rooms, go in person rather than ring to change rooms.. I ended up upgrading as I was staying several days and the deluxe rooms are comfortable with a bath and space to move.<br />Breakfast is continental and is busy if you go late and they dont replenish thngs.. overall OK for lateroom prices not advertised prices and staff are helpful at a push.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2008

This hotel is trying to be trendy but...
This hotel is trying to be trendy but cannot seem to get the basic rights. For starters it was not clean, I ran my finger down the inside of the window in my room and my fingertip was black. The carpets were stained and the walls are marked and lift is dusty and dirty. The hotel is also very noisy. I had a room overlooking the main road which was very noisy. This is obviously beyond the hotel's control but there was no attempt to dampen the sound. There is no double glazing and no curtains. Just some cheap wooden blind that does nothing for the noise. Most remarkably, there was no coffee or tea making facilities in the room, unbelievable for a hotel of this price. Other small things make the hotel seem shabby, door handles coming loose, greasy light switches etc. This hotel really needs to get the basics right before it can be anywhere near value for money. On a positive note the lounge area downstairs looked nice and modern, but I was in no mood to untilise it. I just wanted to leave the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2008

Good hotel no real problems My room was...
Good hotel, no real problems. My room was facing the main road so was slightly noisy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Apr 2008

Very basic room loud and expensive for what...
Very basic room, loud and expensive for what you get.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2008

good value for money easy to get to...
good value for money. easy to get to. room comfortable, bathroom small. would definitely recommend to anyone wanting a reasonable room for a night or two.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Mar 2008

This place is about as bad as it...
This place is about as bad as it can get.... Avoid
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Nov 2007

Room extremely small ensuite was OK though but...
Room extremely small (ensuite was OK though!) but for price in Kensington just to put your head down can't complain.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Oct 2007

Had seen the hotel when I last visited...
Had seen the hotel when I last visited London so thought I would try it out. Was extremely disappointed - found the staff to be profoundly rude, the breakfast (that I was told was included and then got charged 15 for) was not so good and the room faced onto the Cromwell Road and the traffic noise kept me awake all night. On askking if they had another room I was simply told 'No'!! Terrible experience really.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Oct 2007

I think I have found where to stay...
I think I have found where to stay everytime I go back to London. Even though the 1st room offered was claustrophobic, staff has been efficient to offer me a better one, though a bit noisy, it was good, confortable, clean. A good value for money! Lounge area is really nice and well designed!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Oct 2007

Once past the facade of the reception and...
Once past the facade of the reception and conference areas etc this hotel is showing its age. The passages and carpets were all fairly worn. Very comfortable, large bed with ample pillows etc. but the room was cluttered with unnecessary unmatching furniture which all looked a little out of place. The room was very clean though. I had a room right on the Cromwell Road which was very busy all night and was quite intrusive. Overall the hotel was not bad and for the money ok value for just one night. but I wouldnt choos it again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Sep 2007

The hotel staff were friendly and I had...
The hotel staff were friendly and I had a fantastic bed. No kettle in my room and the shower door was broken, but apart from that a good hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Sep 2007

The hotel was really nice It was clean...
The hotel was really nice. It was clean. The room was spacious and pretty well equipt. Bathroom a little tired but clean. Staff were really great and there was a bar downsatirs. All round suited my needs
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Sep 2007

Not like pictures Broken shower cubicle and tatty...
Not like pictures. Broken shower cubicle and tatty room. Lots of corridors and stairs. Basic breakfast. staff not interested.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jul 2007

Hotel is easy to find and very close...
Hotel is easy to find and very close to Gloucester Road tube station. Access to other parts of London is easy.<br />The continental breakfast is adequate.<br />The arrangement with the nearby leisure centre for use of the swimming pool is very expensive - there are no reductions for children, which puts that facility out of the reach for most families.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jul 2007

Hotel was fantastically situated for exploring the city...
Hotel was fantastically situated for exploring the city. Big beds in the executive are quite misleading, look massive but are actually two singles together which is a bit of a shame. Shower was a bit dangerous with no slip matt or grab rails. Room needs a mini bar.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jul 2007

I think that the rates are a rip...
I think that the rates are a rip off for the basic room and service. Besides, the customer service is very cold.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jun 2007

I had to request a change of bedding...
I had to request a change of bedding because there were hairs in the sheets!!! Generally scruffy decor, stained taps and shower area. Windows in need of a lick of paint. Expossed wires on bedside lamp. Carpet in need of a clean. Would not recommend this hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jun 2007

I wasnt impressed with the hotel firstly the...
I wasnt impressed with the hotel, firstly the web site was misleading, It gave the impression that the hotel had a swimming pool and gymnasium, which it hasnt. The room was very small, there was just enough room (300mm) to walk around the bed. The en-suite was very small. I was given a room to the rear of the building which viewed onto a brick wall. The staff refused to relocate me and said that the other rooms were reserved, although I was the first to check in. Mobile telephone reception was very bad as I had to leave the hotel to get a signal. The wireless internet signal was very weak and never connected. Finally, the breakfast was very basic, a choice of either cornflakes, toast/croissants and tea/coffee.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 May 2007

we sayed at the kensington roms on monday...
we sayed at the kensington roms on monday 14th mayit was okay but the young woman at recption was rude and unhelpful the stay was a present from my family for my wife and i to celerbrate our 25th silvr anniversry when the woman asked us to pay for the room we tryed to explain to her that my sister had already paid for the room by her credit card but she said ithe conact for payment was with the hotel and client i asked if my sister could ring and pay over the phone but shesaid my sister could fax the details but i pointed out not everyone has a fax machine!!!!! she was not very helpful and the room was vey small you could not swing a cat round it my friend stayed at the hilton on 16thmay for the same price we paid for the kensington room !!!!!!!! we wll not be staying there again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 May 2007

Following comments about comfy beds I decided to...
Following comments about comfy beds I decided to book this hotel and I wasn't disappointed. Ok the room was tiny, but if you are only down for one night on business and you need a good nights sleep then this hotel comes highly recommended as the beds as wonderous. The hotel itself has a nice boutique feel to it and the location is great as well. I'll definately be back
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 May 2007

Room was a little on the small side...
Room was a little on the small side but the bed was to die for, so comfortable. Staff were helpful and in a nice part of town. would stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Apr 2007

My room was quite small but had everything...
My room was quite small, but had everything that you would need. The beds were extremely comfortable, probably the most comfortable beds that I have ever slept in!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Apr 2007

A very poor experience after checking in Inspected...
A very poor experience after checking in. Inspected room and found five potential health and safety violations so then checked out. Total duration of stay 15 minutes. Hotel sales manager then refused refund and I had to complain to Laterooms.com who secured return of money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2007

Easy to find well located small room but...
Easy to find, well located, small room but v.good value
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Mar 2007

Hotel was incredibly easy to get to and...
Hotel was incredibly easy to get to and very impressive when you walk in to the lobby, although staff did the minimum required. I can well imagine that many people would be disappointed at the service and facilities at this hotel, particularly if paying full price, however we were there for just the one night to go out in the local area and for this it was adequate, I am sure that there are other hotels that you can get in the area for the same price and you would get that little bit extra, but in my view the little bit extra for the Kensington Rooms is the presentation and that is very good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Feb 2007

Shower was blocked shower door handle was falling...
Shower was blocked, shower door handle was falling off, tv made buzzing noise, room was very small and needed a coat of paint.<br />Settes in main lounge were covered in drink stains, looked very scruffy and dirty.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Feb 2007

hotel was great big comfy beds that you...
hotel was great,big comfy beds that you never want to get out of!!!Staff were very friendly too,definately recommend it,Great value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Feb 2007

The hotel is really convenient for the tube...
The hotel is really convenient for the tube, the west end, heathrow and the attractions.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jan 2007

The room was very small but as it...
The room was very small but as it was only one night that was ok. However it was drafty. Don't replace the historic sash windows but add secondary double glazing, and heavy curtains instead of blinds. Breakfast is continental but there was plenty to eat.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jan 2007

The room was tiny and confining ...
The room was tiny and confining.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jan 2007

The bed was huge however I had a...
The bed was huge however I had a lumpy pillow and the t.v was crackly!The hotel was convient for us as it was close to Earls Court.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Dec 2006

GOOD POINTS - lt br gt Lots hot...
GOOD POINTS:-<br />Lots hot water. Good shower. Large room high ceiling.<br />Bed and pillows comfortable. Staff were generally helpful, though few spoke good English.<br />Interesting minimalist furnishing<br />BAD POINTS:- <br />VERY NOISY all night due to traffic moving off from lights on Cromwell Road, even with Windows closed. <br />Room smelt unpleasantly dusty, though surfaces didn't appear to be. <br />Towels too small and too few. No facilities for drying them overnight, also were hidden away up high on shelf in bathroom.<br />No list of telephone numbers next to phone, so was woken at 2am by someone trying to reach reception.<br />Some of the Croissants put out ofr breakfast were stale, and were removed after manager advised.<br />Room had no fridge.<br />No Fire instructions evident.<br />Very few channels on TV, only 5 terrestial and not great picture quality.<br />Given that I stayed in one of the most expensive SUITE rooms 'The Ultimate in Comfort and Service' it is very expensive with few amenities for the cost, even at reduced rate.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Dec 2006

While a lot of the hotel is nicely...
While a lot of the hotel is nicely styled etc, my room was not very good. It was a single which faced onto Cromwell Road, and as there was no double glazing in that room, it was very noisy. Also, the shower was not working correctly. The staff were very helpful, however.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2006

Very friendly and clean The hotel falls down...
Very friendly and clean. The hotel falls down on breakfast. Milk was warm and tasted revolting! Croissants were stale and the staff didn'treally know what they were doing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2006

stayed in lots of hotels in London through...
stayed in lots of hotels in London through this web site and this is by far the best!
The room was huge and very trendy, the staff were friendly and helpful and the hotel was ideally located 2min walk from Gloucester Road Tube!

Absolutely no complaints!!
Reviewed by Hayley; Reviewed in 07:05 3 May 2005

I must say that I enjoyed my stay...
I must say that I enjoyed my stay (three nights in April 2005). Room was indeed a bit small, but the big bed was comfortable. The continental breakfast and coffee was good, too.

My two complaints are: (1) the closet should have shelves to put ones clothes and other items (closet had no shelves at all) and (2) the bathroon could use a towel rack/hanger, especially for the hand towel(s). One hook behind the bathroom door is not nearly enough, especially with two people in the room.

But all in all, I had a great stay. And it is just a five-minute walk from the Gloucester Road subway station. Very convenient. Restaurants and a grocery store nearby, too.
Reviewed by Dave S; Reviewed in 08:14 25 Apr 2005

stayed here last year - very impressed rooms...
stayed here last year - very impressed.
rooms small but trendy. For the price and excellent choice. Would like to stay again but fully booked!
Reviewed by julie; Reviewed in 08:19 13 Nov 2003

I've seen a lot of London hotels and...
I've seen a lot of London hotels and think this one really stands out. Had a wonderful two week stay. Had booked an "urban suite" but downgraded when I got there b/c the less expensive rooms were just as nice. The beautiful Victorian building provides high ceilings with wonderful crown moulding. The beds are large with nice fluffy white duvets and pillows. My 2nd floor room had floor to ceiling glass french doors for windows. These features, together with a small but clean modern bath and really sweet staff made for a bright, airy, comfortable room that I was happy to call home for 2 weeks. It's true the staff is on the young and inexperienced side, but they are very nice and they do know what they're doing--they handled changes with my room booking with fine competence. Lastly, the ground floor bar area is a nice place to relax in the evening. Great Indian food and internet cafe across the street. 2 min walk to Gloucester tube. Need I say more?
Reviewed by SS; Reviewed in 07:41 2 Nov 2003

Stayed there for two nights Brilliant hotel with...
Stayed there for two nights. Brilliant hotel with very friendly staff. You must stop there if you visit London. Excellent value for money too.
Reviewed by Zoe Stringer; Reviewed in 03:05 11 Jun 2003

Thanks I just came back from London stayed...
Thanks.
I just came back from London, stayed two nights in kensington rooms hotels.
It was nice but some effort needs to be done on the cleaning part.
Very young people with little hotel management experience seem to be
running the hotel.
It is a pitty because all this hotel needs is a bit of professionalism and
some work in the bathroom and possibly tea in the room like the holiday
INN.
Thanks for the bookings
Mona
Reviewed by Mona; Reviewed in 03:16 14 May 2003

The room was too small the minimalist style...
The room was too small, the minimalist style even in the room is a bit too much.Too Bare. A street side room without double glazing is very very noisy, especially on a saturday night!!
The beds were good, the linen clean, but hardly any space to walk an move around. Location perfect, but with such a small room not really value for money.
Reviewed by joanna huisman; Reviewed in 03:49 16 Apr 2003

had an interior double room on level Street...
had an interior double room on 2 level. Street noise was minimal. Rooms not sound proof so if you're speaking louder than usual, sneezing, blowing your nose, etc., your next door neighbours could hear! Sheets were clean. The shower was very small. Bed was a good size but area to move about within the room is limited. Overall a pretty neat hotel with easy access to tube, Knightsbridge, supermarket
Reviewed by Jen; Reviewed in 01:08 4 Feb 2003

I think the hotel was excellent value for...
I think the hotel was excellent value for the price I paid considering some other hotels I have visited in London.
It's small but the beds are comfortable and smart.
I like the modern image and thought the staff were friendly and helpful.

Reviewed by Helen Ma; Reviewed in 03:50 23 Jan 2003

not bad for the price we had an...
not bad for the price, we had an internal room - so no noise problems just VERY warm. good location, friendly staff, liked the bar - good range of spirits!! would stay here again.
Reviewed by Dave; Reviewed in 06:48 11 Dec 2002

Great potential but poorly executed The first room...
Great potential, but poorly executed. The first room we were offered was so small,you pratically had to enter sideways; to open a suitcase would have been impossible. After checking out their "Urban Studio", which was actually a normal size room, but compared to their regular rooms big indeed, we were changed to a slightly bigger room. No water during our stay for one night and a whole day,which also affected the heating and that at the end of November. The linen was average and we only had 2 towels. It could be a great hotel with more attention to the details. Location is great with only a 2 min. walk to the tube, where you have 3 lines.
Reviewed by psch; Reviewed in 10:27 3 Dec 2002