Kensington House Hotel Reviews

An excellent stay with very welcoming , friendly staff.

This was our second visit to this hotel. On both occasions we stayed there to attend an event at the Royal Albert Hall, a 5 minute walk away. The staff at the hotel are friendly and helpful. We asked for non feather pillows as I am asthmatic. They arrived in seconds! The room, on the ground floor was small but very comfortable with all mod cons. Continental breakfast had a good selection of cereals, fruit, ham, cheese and pastries. There was also a selection of cooked food available at extra cost. The hotel is situated a few minutes walk from the shops and restaurants of Kensington High Street with buses and underground station nearby too.

We used this hotel a couple of years back as a base for central London, and we were impressed with how modern and clean it was, hence we have used it again this time because it is only a few minutes walk from the Royal Albert Hall.

Our hotel room was basement level, which came a slight surprise. There were really lovely touches within the room - bottled water, fresh flowers, magazines. The room decor was lovely and refreshing and tasteful. That said, the room was very small! There was very little space between the end of the bed and the wall - just enough room to walk through. The window overlooked a dirty stone staircase which if cleaned, and maybe decorated with potted shrubs, would have been much better presented. There were no available tables for us at breakfast which wasn't too much of a problem, we only had a 10 minute wait. However I had to ask for a table cleaning service to remove the previous occupants breakfast, which was poorly executed and I had to remove left over, half eaten jars of preserve myself. The breakfast itself was fresh and varied, and very nice indeed. The reception staff were delightful and very helpful.The location was perfect for visiting the RAH. I would use this hotel again only if I was going to RAH or Imperial College.

The staff were consistently helpful and friendly. The single room was well designed - a real home from home. There was no air conditioning but the ceiling fan kept the room comfortable. The lift was out of order throughout our stay. This could be a problem for some guests but the staff were very willing to carry luggage up and down stairs. Similarly the main entrance is up a steep flight of steps. That was no problem for us and we didn't ask whether there is another entrance with disabled access. Near Royal Albert Hall and Kensington High Street

You can say The Kensington was a bit unlucky during our brief stay. We arrived Friday midday, to be told we were in a room on the 4th floor and, "we are sorry but the lift is out of order". Oh . Room was small but Ok, until we went to the loo. Not flushing. We asked to change rooms and were quickly and politely moved to a room with a flushing loo. Opened the window to be greeted by the sound of noisy building work over the road. "yes, sorry, they finish at 5.00, but the don't work Sat or Sun. They did work Sat. So not the best of experiences. It is though ( usually ) a quiet area and very well located for the Albert Hall, which is what we wanted.
( they did work Sat). for £ 150 pounds a night it didn't really thrill me.

I was extremely dissappointed with this hotel The Johanssen group are normally excellent but in this case they were very poor. I was given an unrenovated room which was very low quality. The upholsery was stained and dirty as was the floor. The furnishings were of low quality and not what I expected from a Johannsen group hotel. I am sure the newly decorated rooms are fine but do be sure to ask for one.
The general areas of the hotel were also pretty shabby, the stair carpet was worn and the recption area was extremely untidy and gav a feeling of a lack of efficiency.
The staff were curteous but not overly so.

Excellent breakfast (we had cooked breakfast at extra cost). Very conveniently placed for the Albert Hall, just 10 mins walk. Room clean but quite small. Lovely squidgy pillow!

Everything was fine in this hotel. However, my preference is for a firmer bed as I have a bad back. Other than the soft bed, we found it a nice hotel with friendly staff in a good location.

A very stylish and pleasant hotel. The bed was so comfortable that I could have taken it home.
Staff polite, friendly and smart. Hotel located between two tube stations within walking distance. No difficulties with shower, etc. Neat, tidy and clean. (Unfortunately there were building works across the road during our stay which were noisy - but stopped on the evening). If your'e out and about though, its not noticeable).