K West Hotel Reviews

I was denied a room on arrival due to over-booking but as I was a single femal travelling alone I demanded accomodation. Not good!

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Comfortable and convenient with very friendly and accommodating staff, this was perfect for our purposes, but only at the reduced price we got from Late Rooms. There was quite a lot of noise at night outside our room- one gets the impression that this hotel plays host to a bit of a party crowd. We used the express checkout service which meant no hanging around, but we are still waiting for the receipt from the hotel.....

One of if not THE best cooked breakfast in any hotel I've stayed in. Bathroom was badly lit and with taps that needed a lot of trial and error before they did what you might expect them to do.

The K West was a lovely hotel but the offerings a bit basic - for example there was no soap in the room! The decor lovely and staff friendly. The plumbing was ridiculously noisy and there seemed to be some drainage issues which was a bit of a concern. The breakfast was amazing, lovely lovely food!

Great location - short walk from tube , Olympia Exhibition Centre and Westfield Shopping Centre.Modern Hotel.Did book a superior twin room but got allocated a double so had to change and only one available was an adapted room for disabled guests which was a bonus as very spacious.Clean.Staff friendly.Good value for money would re book.would have liked the gym to have been included in the price.

Very clean smart room, was impressed, beds were very comfortable

Very pleased with the value of the room at GBP 106.80 - everything you could want included (except maybe the sections of clear glass to the bathroom which meant you could be spied upon - a very strange design fault!). The only gripe I have is with the 'private hire' cars - I ordered a taxi to go to Acton (1 road, less than 2 miles) - the driver got lost on two occasions and charged (in his words) 'just GBP 15.00'. The return journey in a black cab was GBP 7.00. On complaining at reception I was advised that it was a 'flat rate' as they were 'private hire' - which hadn't been advised upon booking. All in all though, a great venue, the perfect location for Westfield, and I would stay again without hesitation.

We selected this hotel through LateRooms so that we could be close to where most of our London-based family is living. It fitted our requirements admirably being close to the road, tube and bus routes. The accommodation was peaceful and comfortable and we enjoyed our full breakfasts.

Young friendly staff with a can-do attitude which was well appreciated.

Stayed on the 22nd December. Having booked at approx 10.00pm to turn up at midnight, it took over 20+ minutes for them to check me in, following an 16 hour journey from Bogota. Their excuse was that 'the reservations staff leave at 7pm' which appeared to mean that their entire system was unable to cope with a single booking, of which I had printed confirmation.
They then proceeded to put me into a room which was at the total far end of the hotel in an area only accessed by stairs on the 7th floor. On arrival in the room, the air con was not working and they had put a portable air con unit that was just a tad quieter than the take off runway at heathrow. The TV was also blaring out, but did not have any picture. I called down to the reception and someone came up to look at the TV. After fiddling around for 10 minutes and still not being able to get any kind of picture, then came the classic question ' Do you actually want to watch any TV now or tomorrow?' !!! Of course I sodding wanted to watch TV? Why on earth did I ask you to come and repair it if I did not want to use it.
After much going back and forth, and leaning that the hotel was half empty, they managed to find me another room but were unable to actually give me a key! This room, whilst larger, was still poor - the air cooling system appeared to do the opposite to what the instructions indicated - I found two carrier bags stuffed behind one of the bedside tables, which had a couple of stale, half eaten sandwiches still in them - and pubic hairs were abundent in the bath tub......................
On checking out, I was asked if my stay had been good. I commented that there had been 'problems', but rather than asking what those problems might have been, I was told - ' I'm sorry to hear that. That will be £105 in total please......'.
I am sure that most others experiences at this hotel have been better than mine, but at a time of year when most hotels are begging for customers, their terrible service and other problems have confirmed that I will not be staying there again and I will make it my purpose in life to recommend anywhere but K-West in future to my music biz buddies..............

We arrived approx 10.30pm on Sat Evening, the hotel bay was lively . Our room was amazing, every need catered for. Extremely comfortable beds. Sadly we had to leave early the next morning before breakfast was served but would love to return to try the spa, if it is anything like the hotel room s it will be amazing!

Great location for Westfield shopping centre. Fantastic spa facilities and friendly staff made our stay very pleasant. Would definately stay here again.

The hotel is in a great location and we got a really good deal. It has smoking rooms which is great if you're a smoker, but the rooms really do hold the smell, so not so good if you're not a smoker, but I doubt they put non smokers in those rooms anyway.
There is parking on site, but the attitude of the parking attendant left much to be desired, and in parts felt that the attitude of the staff was a little on the pretentious side, but its nothing that would put me off going back, overall a great stay.

Very clean, bit expensive for an overnight stay but i guess that's London rates for you.

A modern luxury spa hotel very close to Shepherds Bush Green but in a quiet side street. Room was very comfortable, clean and more spacious than we expected, decorated in a classy minimalistic style. We didn't try the spa facilities although I'm sure they're lovely. We resented paying an additional £25 per person to use them despite paying premium room prices. Surely a luxury hotel with spa should allow it's guests to have complimentary use of the facilities? We've seen countless examples of this at other luxury hotel chains and feel K West have let themselves down with this. We didn't try the bar or restaurant as the menu looked expensive and uninteresting - there are endless restaurant choices at the Westfield shopping centre which we would prefer. Same for breakfast. In summary: a comfortable place to lay your head if you want to stay in the Shepherds Bush area but not good value for money and no special features to distinguish this hotel from any of it's more centrally placed competitors

Little bit disappointed, that although this hotel was rated 4* it was impressive. However the shower only gave cold water and didn't work properly which we found out others had a problem with so could just have been a maintenance thing..
Worst thing was we booked through LateRooms got to the hotel too early fine, when we went to get our room card which was nearly midnight they wanted us to pay double for our room, so I showed them the email from LateRooms and they seemed to not know what it was, eventually! as it was in writing they excepted it however by this point I was a little disappointed with the customer service. Bit wary of booking through LateRooms in future as friend said she booked someone with them and the hotel had no record! Don't know whether it was website or hotel where confusion came from.

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We felt that this was a very over priced hotel, although clean and comfortable they charge for every single extra, including £2.50 for a small plastic bottle of water! There is a charge of £25 each for the use of the spa and this is not clear on the web page or on late rooms.

A great location,friendly staff,excellent and very comfortable rooms and a great atmosphere.One of the most pleasant hotels I have stayed in.My teenage son enjoyed it too. We will definitely return soon and using late rooms it is a reasonable price for this level of quality.

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Bathrobes we missing and when requested more towels we supplied although nice a quickly.

Lovely warm clean room with spacious bathroom, lovely hot shower, Very comfy bed. Staff very polite. Hotel conveniently placed for our destination HMV Apollo. Would definitely stay there again.

This hotel bills itself as 4 star but in reality is about 2. No better than Premier Inn!!!

K West was easy it was to find, despite being in a side street. I arrived very late and the check-in was efficient and polite. I was lucky enough to get an upgrade so I may be biased. My suite was amazing. The mattress on the bed was one of the most comfortable I've slept on and the ensuite was a luxurious dream. It's a shame I didn't have more time to use the separate lounge with large flat screen TV, squidgy leather sofas and Tassimo coffee machine. The Laterooms price was already a bargain - but I was really lucky to get the upgrade too. Although it's a way out of Central London, the tube to Shepherd's Bush is just round the corner - so next time I'm staying over in town - I'm going to check out K-West first.

Modern and well equipped rooms, very attentive staff - good value for money

Stayed for shopping and take that at Wembley v easy over ground train to the stadium. Hotel staff v polite helpful rooms great. May be few more staff at reception desk at times?

We have stayed at the K West numerous times before, however, have now agreed that we will not stay again, as there are other, better options within the price bracket. The hotel is now showing it's age: it needs a refresh. When we arrived, it was apparent someone had smoked in our room - we asked to be moved, and were told that there were no other rooms available - they did however send someone to the room to Febreze the carpet!!!!!! I was still not satisified with this, and made a fuss: mircaculously another room became available ....
It's not a cheap option either - our stay costing £249 for one night - we've decided it's just not for us anymore!

First the hotel: drinks expensive........ can't really fault it on anything else!
Now the car parking!!
Arriving at this hotel, my new RangeRover 5.0SC had notched up only 450 miles inclusive of the 200+ mile journey from York. Valet parking is compulsary. When my car was returned 15 hours later it was covered in what I now know to be "honeydew". This is basically excretion from insects that eat tree sap for the sugar content. I brought it to the attention of the Reception Manager (who was really helpful) & his opinion was that a decent professional wash would resolve it & he refunded me £15 to cover this cost. Unfortunately it didn't touch the honeydew & the valet company advised me to take my car to a proper vehicle bodyshop who quoted afull day's labour to remove the deposits. After two weeks, the hotel agreed to stand this £288 cost.
If you are driving to this hotel, google honeydew before travelling & make your own mind up... As I stated above, this is a good hotel - but don't let the valet attendant park your car under a tree at the wrong time of year!!
Would I use this hotel again? Yes! (but I'd arrive by tube rather than car!)

Booked a standard double (which we got for a really great price through late rooms) and got a complementary upgrade to a suite!! Really great room, massive comfy bed, stylish and luxurious. Only criticism was that the shower door didn't quite close properly but we fuigured it out! Staff were really pleasant and friendly. Ordered a pizza from room sevice - kid of pricy at £15! but delicious and well made. Convinietly next to Shepherd's Bush tube, 20 mins away from Holborn. Overall a fabulous stay!

First visit to this hotel which is a gem in slightly unpromising context. It is well appointed, nice room and friendly staff as well a spa (didn't have time to check it out). About 3 minutes from Shepherd's Bush (Central) and 10 from Shepherd's Bush Market (Hammersmith & Circle).

I loved the hotel couldnt have asked for anything else. I made a mistake of not checking how much the spa treatments cost before coming down and was extremely surprised found it a little to pricey however it was lovely and I thoroughly enjoyed my stay.

The rooms were very nice indeed and we received an upgrade to delux, if you get this you will not be dissappointed. The only fault is that when i booked i looked for somewhere with pool and spa facilities so booked this. Only found out when we got to room that it was £25 per person, this should be advertised better.

My only small complaint would be it would have been nice to be able to get a spa treatment when i arrived after a long day travelling, howver these were all fully booked.

The room was a good size and the beds were very comfortable. The staff were very friendly and helpful. The coffee was excellent. I often find it's not very good even in 4 star hotels. i had a glass of white wine at the bar and it was beautifully chilled.

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Very friendly staff, we were given an upgrade without asking for one! Clean room, powerful shower and good sized bed. Staff were all really helpful, nothing was too much trouble. Food in the Kanteen was okay but £4.95 for a bowl of chips is excessive (even by London prices!). Shepherds bush itself doesn't have a huge amount going for it but you are only 10 mins on the tube to Oxford Circus and the station is a 3 minute walk from the hotel.

Had no hot water for 2 days,apart from that room very comfy and clean.Found the bar and food bill quite expensive.