K West Hotel Reviews

Great location - short walk from tube , Olympia Exhibition Centre and Westfield Shopping Centre.Modern Hotel.Did book a superior twin room but got allocated a double so had to change and only one available was an adapted room for disabled guests which was a bonus as very spacious.Clean.Staff friendly.Good value for money would re book.would have liked the gym to have been included in the price.

Very clean smart room, was impressed, beds were very comfortable

Very pleased with the value of the room at GBP 106.80 - everything you could want included (except maybe the sections of clear glass to the bathroom which meant you could be spied upon - a very strange design fault!). The only gripe I have is with the 'private hire' cars - I ordered a taxi to go to Acton (1 road, less than 2 miles) - the driver got lost on two occasions and charged (in his words) 'just GBP 15.00'. The return journey in a black cab was GBP 7.00. On complaining at reception I was advised that it was a 'flat rate' as they were 'private hire' - which hadn't been advised upon booking. All in all though, a great venue, the perfect location for Westfield, and I would stay again without hesitation.

Young friendly staff with a can-do attitude which was well appreciated.

We selected this hotel through LateRooms so that we could be close to where most of our London-based family is living. It fitted our requirements admirably being close to the road, tube and bus routes. The accommodation was peaceful and comfortable and we enjoyed our full breakfasts.

Stayed on the 22nd December. Having booked at approx 10.00pm to turn up at midnight, it took over 20+ minutes for them to check me in, following an 16 hour journey from Bogota. Their excuse was that 'the reservations staff leave at 7pm' which appeared to mean that their entire system was unable to cope with a single booking, of which I had printed confirmation.
They then proceeded to put me into a room which was at the total far end of the hotel in an area only accessed by stairs on the 7th floor. On arrival in the room, the air con was not working and they had put a portable air con unit that was just a tad quieter than the take off runway at heathrow. The TV was also blaring out, but did not have any picture. I called down to the reception and someone came up to look at the TV. After fiddling around for 10 minutes and still not being able to get any kind of picture, then came the classic question ' Do you actually want to watch any TV now or tomorrow?' !!! Of course I sodding wanted to watch TV? Why on earth did I ask you to come and repair it if I did not want to use it.
After much going back and forth, and leaning that the hotel was half empty, they managed to find me another room but were unable to actually give me a key! This room, whilst larger, was still poor - the air cooling system appeared to do the opposite to what the instructions indicated - I found two carrier bags stuffed behind one of the bedside tables, which had a couple of stale, half eaten sandwiches still in them - and pubic hairs were abundent in the bath tub......................
On checking out, I was asked if my stay had been good. I commented that there had been 'problems', but rather than asking what those problems might have been, I was told - ' I'm sorry to hear that. That will be £105 in total please......'.
I am sure that most others experiences at this hotel have been better than mine, but at a time of year when most hotels are begging for customers, their terrible service and other problems have confirmed that I will not be staying there again and I will make it my purpose in life to recommend anywhere but K-West in future to my music biz buddies..............

We arrived approx 10.30pm on Sat Evening, the hotel bay was lively . Our room was amazing, every need catered for. Extremely comfortable beds. Sadly we had to leave early the next morning before breakfast was served but would love to return to try the spa, if it is anything like the hotel room s it will be amazing!

Great location for Westfield shopping centre. Fantastic spa facilities and friendly staff made our stay very pleasant. Would definately stay here again.

Very clean, bit expensive for an overnight stay but i guess that's London rates for you.

A modern luxury spa hotel very close to Shepherds Bush Green but in a quiet side street. Room was very comfortable, clean and more spacious than we expected, decorated in a classy minimalistic style. We didn't try the spa facilities although I'm sure they're lovely. We resented paying an additional £25 per person to use them despite paying premium room prices. Surely a luxury hotel with spa should allow it's guests to have complimentary use of the facilities? We've seen countless examples of this at other luxury hotel chains and feel K West have let themselves down with this. We didn't try the bar or restaurant as the menu looked expensive and uninteresting - there are endless restaurant choices at the Westfield shopping centre which we would prefer. Same for breakfast. In summary: a comfortable place to lay your head if you want to stay in the Shepherds Bush area but not good value for money and no special features to distinguish this hotel from any of it's more centrally placed competitors