Jurys Inn Croydon Reviews

I chose the Jurys Hotel because of the location, I had a double room which was ok, the shower head was held on by tape and the bathroom was passable for cleanliness. As I was only staying one night, I ate in the restaurant and had the steak, which was extra. A poor quality meat and looked like re heated chips. I will go back to the Hotel which I always stay at which is the Croydon Aerodrome, which is excellent.

Not having been to a jury's inn before we were not sure what to expect. But for the money we paid (compared to other 'budget' hotels) we were pleasantly surprised. It felt luxurious, it was clean, and the room was bigger than we thought. A very pleasant stay.

Excellent location-next to railway and underground station, a visitor (tourist information) center and shops nearby
Good customer service, clean rooms, good quality breakfast

We for stayed at this hotel for one night prior to going to watch the London marathon. The room itself was clean and well presented. However, we got very little sleep due to a fan being on in the bathroom throughout the night and as there was no double glazing, the traffic was that loud, it sounded like we had the window open. The pillows were also very uncomfortable.
To their credit, we complained to the manager who gave us free breakfast and 50% off our hotel room booking. We were just glad we didn't have to run the marathon the next day - we were shattered!

We had a very pleasant stay at this hotel. The location was ideal as the whitgift shopping centre was literally just across the road and all major banks and the railway station only a few hundred yards distant, Our room was spacious and clean and the staff were efficient, friendly and polite. The breakfast time slot was generous and there was a good variety of hot and cold food on offer.

Rooms are very clean and hotel service is excellent

Good welcome and service, breakfest choice not as good as other Jurys Inn hotels that we have stayed at but still good. hotel a little dated but clean, overal a pleasant stay

Nightmare experience to say the least!!

A very pleasant stay. Accommodation is comfortable and clean. Except the door handle on the inside was broken - which we only discovered on trying to exit the room in the morning, making it difficult to get out!! Staff are very friendly and helpful.

Overall our stay was very good, with very good staff and an equally good room. excellent value for money although the food in the resteraunt at night was not up to scratch.

Checkin allocated wrong type of wrong a couple of times which was a hassle, but once into the room very good, excellent quality beds and sleep, would stay again if I didn't need central london

Staff friendly and helpful- room clean - good value for money. Hotel on main road so you can hear noise of traffic etc. even thought there is double glazing but this did not bother me too much.

I got a good assistance using LateRooms.com for my hotel booking.

The room was dirty. There were hairs on the sheets. LateRooms search filters suggest there is a car park on-site, there isn't. It is in fact an NCP car park away from the hotel. Although room rate was good, you would still expect to find the accommodation as advertised and clean. Overall, disappointing.

The hotel was run well with my well sized room being clean throughout and kept clean during my period of stay. A very ideal hotel to base yourself for shopping or whatever in the center of Croydon with all the modes of public transport within a five minute walk.

Good value for money, great location. Clean. Friendly reception always available to assist with a smile, even under pressure. Would recommend it. Thank you.

Good value for money and nice clean room

I love this Hotel, it is close to East Croydon Train Station, the room was excellent, it was nice a quite, spacious and very clean, I couldn't really fault it.
The staff were friendly and helpful, I would recommend this hotel.

We booked this hotel last minute (i.e. the night before) and had to phone LateRooms to book it as could not check availability on-line. The LateRooms customer service representative requested a travel cot which was not in the room but we had a double bed and a single bed (triple room) for just £89. The room was large, very clean and much more spacious than some four star we've stayed in recently for over double the cost. There was a bath and a shower which is a plus, the TV worked well. We paid extra for breakfast which again was good quality and I would stay here again. The downside is that there is no parking and you have to park at a local NCP next to a shopping centre, you do get 25% discount when the hotel validate the ticket. Overall, happy with our stay here.

Enjoyable stay at Jurys. Modern, clean comfortable room within easy reach of station. Receptionists need an injection of personality though as they were not very welcoming. Would stay again

£3.45 for a bottle of water in the room...get real !
Also charging for wifi albeit £10 for 24 hours [or £5 for an hour] is simply irritating when every coffee shop provides the service for free !

Room was decent size and clean. A bit noisy due to air-conditioning in the bathroom which can'tbe turned off. On the whole it was fine for the price.

Room faced Wellesley road and was very noisy even though the windows are double glazed, next time I will bring ear plugs.

Mattress smelt of smoke despite being "non-smoking", bed a bit hard and towels were thin and harsh to feel.

The reception staff were very efficient. I was pleasantly surprised by the size of my room and bathroom.
The bar staff were also very friendly and remembered me on repeat visits.
I thought the cost of the breakfast - which was not included in my room rate - was quite expensive at £8.50 as I would only have had afruit juice and cereal. It would be useful to have a sliding scale to account for those only wanting a minimal breakfast.

No Car parking facilities, pretty unhelpful staff, Key card kept losing it's memory swhich meant numerous trips back to reception from the eighth floor - staff unconcerned. Lack of storage space in room.
Overall I think this hotel is most suited to individuals staying one night on business

Fo the money we paid, this was a very good hotel; close to rail, close to business appointment, staff friendly and helpful, clean and comfortable. A little interior hotel noise early in the evening - could hear and feel doors closing - but no problems. Worth the money!

Staff were cheerful and efficient on arrival and departure. Room was large and comfortable, although I should have paid attention to the briefing and placed my room card in the box for electricity. Good value for money for the roomf via LateRooms, even better if shared between two.
Only gripe was LateRooms quoted £59 and Jurys hadn't received the booking through from LateRooms when I checked in, admittedly very soon after booking online. So Jury's charged £62 and said I could writing in and claim a refund but for £3 wasn't worth it.

This is a solid functional hotel which suited my need for somewhere good value to stay between meetings in Croydon. It is comfortable with no frills and pretty good value for the season and location. Beware of parties of school children or large families which can be quite noisy at times.

The hotel is modern and newly painted (in fact the entrance hall was closed as I checked in and painters were working)
The room was smart, clean and modern. TV remote didn't work but tv worked manually.
Main issue in hotel is lack of staff and lack of organization of the registration system and staff.
I returned to the hotel at 10pm and purchased a meal at the bar to take to my room but had to queue for 15 mins to get service back in reception since the bar staff thought my credit card was not swiped for service. (It had been but the bar tills did not show this.)
I collected my meal to take to my room and got into a faulty lift. I was going to the ninth floor but on the seventh floor there was a loud crash and then after a concerning pause between floors it descended rapidly to ground again. Another passenger had pressed 9 again before I could leave. (I was still carrying the tray)
Again the lift crashed loudly at floor seven then returned to the ground.
I got to the 9th in the end using a different lift.
I reported the fault but my report was not registered. I know this because when I told the manager in the morning that my food was inedible, both the night before and at breakfast. He mentioned that he had also been in the faulty lift. He had turned it off he said that morning.
Breakfast was awful.
One must join one queue for all needs.
This means that you collect your cereals and hot food together. The hot food is served on cold plates and is cold to eat, following the cereals.
I pointed out this to the manager. It would not take much organization to make two queues!
He refunded the meal cost from the night before, but not the breakfast cost.
There is an acute shortage of staff at the bar, the breakfast service, and the reception. A receptionist agreed with me on this point.
I would not recommend the hotel to anyone.
I was disappointed; it was expensive for a three star hotel.

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Stayed 2 nights whilst my daughter and i were attending wimbledon. Convenient for train station and tram stop and located on a busy street which does not feel quite as intimidating as other parts of croydon. The hotel itself was in the process of being upgraded starting on floor 12 where my daughter had her room. This was quite nice with new carpets etc whilst i was located on floor 4 which was looking tired and in need of renovation. The worst thing was the choice of tv channels which were appalling for a large hotel chain. We could not even get itv and there were no freeview channels, we can only assume this problem will be sorted when ' the upgrade is finished.

Food portions were small and very overpriced

Location is a bit far from central London however you can get the tube and be there in 40mins. As for the room it was very clean but not three beds as stated on the website but rather a double bed + single bed. Food was at rip off prices so didn't bother with that and the hotel gym was not even part of the hotel. Generally it wasn't bad for the price I paid but would not pay normal room rates as not worth the money.

The hotel was okay apart from very slow lifts, however the rooms were appalling. Not cleans and the carpets and bedding was stained.

The hotel was very good for the price. The room was spacious, clean and very quiet despite being near a main road. Only gripe I had was that the room smelt of paint fumes as had clearly just been re-decorated. Perhaps could have done with a bit of an airing but overall a nice stay.

You know what you'll get with a jurys and if I'm looking for somewhere to stay in a new place, I always look to se if there is one. For the price I paid you can't go wrong.

This hotel was similar to any other hotel I have stayed in, although one big disaapointment was the lack of tv channels on the room's TV.....it in fact had 4 channels and the others had very poor picture quality!

I made 4 bookings for a family party attending a wedding down the road. I was pleased to get 4 rooms at what appeared to be a very good rate but should have known it was too good to be true!!! It didn't help that 3 months before the stay, one of the bookings (arranged through Laterooms) randomly got charged to our card (it was not a pre-paid for booking). This resulted in a 9pm call from Barclays saying we had fraudulent activity on our account. When I called, they said it wasn't them. I called Barclays back and cancelled my card. It then turned out it was Jurys Inn and they refunded the money and (after 5 days of negotiating) the bank charges. No apology whatsoever. The following are what we view as the positives and negatives of our stay:
Positives
The rooms were ok - clean and tidy
There was little noise, although the traffic was bade first thing
The food was average but uninspired
The cleaners were lovely!
Provided a cot
No parking but reduced rate
Negatives
We arrived at 8pm with a baby and didn't get into our room until 9.30pm as they said we had no booking. Then they said we had already checked in. Then they said our room had been given away. Then we had to prove we knew the other people I had booked rooms for and find out their room numbers to work out which one was our room (!). No apology made.
They told us that in order to charge to our room we had to pay an amount and get it back at the end of the stay. The next morning they wouldn't let us charge to our room and said we had no money on our account. After much discussion, the 'wrong box had been ticked' on our account. No apology.
Some in our party had breakfasts included in their room prices. We ended up paying for these as we had lost the will to live by this point and decided it'd be easier to pay and sort it out later.
My husbands parents paid for our room and another (3 in total), which confused the staff to such an extent, it proved an issue for both nights. They were charged at completely the wrong rate. In fact, more than double what was owed (£797 instead of £316!). This was realised when we went to checkout. Only some has been refunded, we will have to fight to get the rest back after going through all the paperwork once we got home. No apology - and worse, they haven't even told his parents. We have to!!!!
I have never had so many issues in a hotel - we were given only one key card which worked intermittently, the staff had bad attitudes (apart from the cleaners) and we were made to feel as if it was somehow our fault when things went wrong. I have never written a negative review of a hotel before but they have driven me to it! I would not recommend anyone to stay here.

I booked this hotel as the base for a short break in London to celebrate my 40th birthday with my family. After much searching and review-reading of various hotels in the London area, I decided on this one - and it certainly didn't disappoint!
As a guesthouse owner myself, I was perhaps more aware of the little things that can make a difference to a guests stay in a room. To be honest, there was nothing to complain about: the room was good, breakfast excellent and location convenient for travelling into central London.
At the time of our stay, there was a school party booked in, with children around the same age as mine, which really helped to give the place more of a family feel rather than a work/business feel.
I suppose if there was one niggle, it would be that there was no sheet for the sofa bed for the 1st night - this was corrected by housekeeping for the 2nd night, so no real problem, but perhaps slightly better communication between reception and housekeeping when children are booking in?