Ibis London Gatwick Airport Reviews

The staff were disobliging to the point of surliness. When challenged on this they were rude. I found on arrival that WiFi was charged for. I would never stay anywhere that charges for WiFi. Altogether a disappointing and even upsetting experience.

Budget price, but good quality accommodation. 24 hour food available. Had to leave at 4am to get flight and used hotel's own minibus service. Excellent customer service.

The service and room was good for the value of money. Not bad at all.

I travelled with my mother. We were both very impressed with all aspects of the hotel.

I had issues with extras as payment for the room had been taken up front, so everything I added (drinks, breakfast etc) had to be paid for at the time & not simply added to the bill. I have never experienced this before.

We stayed here last year and found it difficult to find fault with this budget hotel. However, this year, things were not quite so good. The hotel apparently, has an airport shuttle bus service throughout the day for £3 per person, however, we were not offered this and we had to take a taxi for the short journey to the airport at an incredible £8.50 during the daytime and worse; £14.80 after midnight.
The hotel only seems to use this one taxi company and one has to ask the question why?? Beware!!
The cooked breakfast is poor with only scambled eggs offered, which had been sitting there for way too long! I asked for a freshly cooked fried egg but was told that they could not provide one.
They could do with rethinking this policy as just because this is a budget hotel does not make it ok to provide a poor breakfast. Must do better!!

Cheap airport hotel. Okay for the money. Bus ride from airport is a good 10min and cost £3 each person either through main bus or hotel shuttle. Rooms ok, nothing special. Did the job for an overnight stay for an early morning flight. Was the cheapest around.

Clean and comfortable. Not much around if you don't have transport but the dinner at the hotel was fine and the early morning shuttle to the terminal worked out well..

In the Night the electric in my room shout off and only my room just as I needed to be up for a 4.am flight. I call down thay tried to make out it was my problem. I was told that no-one will fix it till 10am. which means I have to get ready without any lights. They did not have any temporary lights that I could used. So I have to used the screen on my mobile phone to see .
After taken my client to the airport I then had to fight with the manager as he felt that a 7.00£ refund was decent.
I was also shock to find out that you paid for everything except for breathing..
Do not stay here Every if you can Help it...

Not bad at all once you find the shuttle bus stop at Gatwick. Staff seem very welcoming. Clean simple furniture TV and a hot shower. They have a restaurant if you need it (a good pub is 5mins walk away with great food!) Ibis is always functional- not luxury, so don't expect glitz and glamour. All in all a good value place to overnight.

Fine for the price and friendly welcome. Niggles are the car park, tiny and tight for space, plus no hair dryer in the room - would be good to be told about this in advance to save going back down to reception. Fine as an airport stay.

For the price this was a good option if you have an early flight the next day. The only issue I had was the £5 charge for the overnight car park, something that was not mentioned on the website when booking. Apart from that, the place was clean, reasonably comfortable if unspectacular.

Good parking, good food, nice view, helpful staff, quiet & convenient for airport - everything I wanted for a reasonable price.

It was a special Dad and sons away for the weekend, I have a weekly visit with them every Saturday and that time means so much to my sons and I. The staff of course, had no knowledge of this but made us all feel special when we arrived, during our stay and when we left. It was very important that my sons were happy and comfortable and they were, thanks to the staff there at the Ibis Hotel. We shall stay again for our special weekends. Thank you.

Bed was plank of wood with 5inch matress, but clean and given the price perfectly comfortable, staff were very accomodating once through the language barrier and food in the restraunt was of a very high standard an reasonably priced.

Basic accomodation but comfortable and does the job. Reasonable value for money and the tea and coffee making facilities are a nice touch.

I booked this on line and got a great price. I have stayed at a couple of the chains hotels before, so i knew what to expect. And i want dissapointed. I was only here for oe night, but the room was very clean, with no problems at all.
I think maybe the tv and interent pckage is a bit over priced though. But I was only there in the evening and very early morning. Maybe there could be a pay as you use system... Also a selection of different thickness pillows would be great.
I had a meal and a drink in the restaurant, and the food was very nice. The staff were very welcoming and friendly. Also the hotel ffers a cheap bus service, every half hour, from the door of the hotel to the different terminas at Gatwick, which was very reliable. It also picks up from the airport which was great.
I have stayed in with this chain before, and will be again. Great value!

The Ibis ticked all the boxes that we needed as a prelude to working in Norway. Would be more than happy to stay again next time. (:

Poor Air Conditioning and very uncomfortable bed that felt like a camp bed.

The staff were without exception pleasant and helpful.

A friendly and very helpful reception noticed my confirmed booking that I had made was for March. When I arrived for the night in February they sorted out my mistake and gave me a room at the rate arranged for March.

A good hotel for an airline passenger in transit.

Ibis always do exactly what they say on the can! Good value & clean, shame the fire alarm went off at 2am!!

A very busy hotel when I arrived at midnight but surprised me with little noise despite being right on A23.
Breakfast was OK but not a good as I have had at other IBIS hotels I have stayed at .
I would stay again and recommend the value for money to my friends, but caveat with -- its good for a journey break or as a pre flight stopover.

Value for money

Very busy and the poor girl on reception (polish) was working double hard to check everyone in.
Room carpet - didnt want to stand on them
clean sheets.
Bathroom acceptable.

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I think the staff on reception really should know the price of a taxi from hotel to terminals. i was told by staff would be about £17 in fact lovely surprise it was only £7 but it could have put other people travelling with children off and have to wait for the uncomfortable bus.

Excellent value for money, staff were very pleasant, check-in was simple. The room was clean and warm with everything that we needed for a short stop-over before going onto Gatwick early the next morning. Car parking was quite crampt, too tight to get round to the additional parking on the upper floor, but we did find a space at the rear of the hotel which was fine.

The reception staff were helpful. Service was available on a more or less 24 hour basis if needed. My room was very clean, with a spacious and comfortable double bed. The television was very easy to use so I could flick easily between radio and t.v. I especially appreciated the shower , as it was roomy, with lots of hot water and not difficult to switch on or off. There was plenty of storage space and there was enough light to read by; important as I was reviewing course material each night I stayed. It was also very convenient o have a transport bus available for the airport. Overall, thank-you for an enjoyable stay.

The hotel staff were extremely friendly upon my arrival. The room was a great size, comfortable bed and plenty of storage for clothes etc. The bathroom, again was spotlessly clean. I was very happy with the cleanliness and comfort of the room and hotel as a whole. Great shuttle to and from Gatwick airport, only taking a couple of minutes. I would definately recommend, and would likely go back again.

We stayed overnight due to an early check-in at Gatwick Airport. The hotel reception staff were very welcoming. The room was ideal for our short stay and we had a meal at the cafe which was well presented, hot and welcome. There is food available 24/7 which for anyone travelling at early or late hours of the day is ideal. The shuttle bus runs every 30 minutes and costs £3 per person which was reasonable and it was on time. I would be very happy to stay overnight again and would recommend the hotel.

We stayed for one night as we were taking an early flight . The room was very comfortable and ideal for an overnight stay

This was my first visit to the Ibis and was most pleased.FYI my partner will be revisiting the Ibis for another overnight stay in one weeks time.
May I recommend the bathroom lights have a secondard low wattage light. The bathroom lighting is good and bright but can be disturbing for a partner if turned on in the middle of the night.

We had a great stay at the hotel. My only issue was that we checked in 1am and despite the hotel having our credit card details they insisted we pay for the room there and then when we were tired and exhausted instead of at check out when most hotels do.

We booked this hotel as a stop over before flying from Gatwick the following morning. I found the hotel very basic in comparison to its rivals (trevelodge/premier inn).
Being so close to the airport you could hear people coming and going all night long, rolling their suitcases along the corridors.
There is a bus to and from the airport which we used one way and got a taxi the other as its not much more cost if there are more than 2 people. We paid £8 on the bus for 2 and £10 for the taxi .
Would I stay here again? Only if it was cheaper than Travelodge!

A well run hotel

Stayed for one night before catching an early morning flight. Absolutely great value for money. Room very clean, comfy bed and very helpful staff. (Also very reasonable to park for a week.) Made travelling much easier! Reception arranged our taxi to the airport - its a great location only 10min drive. Will definately being staying here again when flying from Gatwick.

We had a very comfortable stay at the Ibis hotel Gatwick, room was very clean and well furnished for our stop over. Could not comment on food there as we arrived bit late and tired so never ate there, but bar area looked very good

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