Hyde Park Premier Hotel Reviews

No lift shower pressure very poor ...
No lift, shower pressure very poor
Reviewed by Neil Taylor; Reviewed in 03:01 21 Oct 2009

One of the best hotels under that I've...
One of the best hotels under 80 that I've ever stayed in. The room, despite being quite small, was kitted out in the most beatiful decor. The lift was out of order, but the porter was more than happy to carry my case. I would definitely stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Sep 2009

Good quality Hotel at a good price via...
Good quality Hotel at a good price via Late Rooms. Double rooms are much better than the single option - though the one I had this time had a weak shower flow.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Aug 2009

Found this hotel by its hyped savings of...
Found this hotel by its hyped savings of 650 pounds for 2 nights - single accomodation priced at 65 pounds. I found the room to be of high standard for a single, excellent shower pressure and bathroom - room refurbished. It would be more realistic to say that this room was at normal rack rate of .... rather than flaunt the 650 pound saving - its not a Sheraton, but is trying to be like one - rather like a imitation Louis Voiton bag etc - looks like the real thing.<br />All in all bed was excellent with good cotton sheets also nicely air conditioned and free wifi<br />TV's need tuning in as reception poor for flat screen - otherwise would stay again and self rate as 3-4 star. Breakfast way too expensive at 14 pounds 95 p in Paddington - get a life
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Aug 2009

we only slept there for night but there...
we only slept there for 1 night , but there were few things though we didn't like, I didn't get any warm water when I took a shower , and the underground train is really near the building so you can hear the noise every 10 minutes or so ! and the rooms are really hot it's really hard to turn down the temperature because I was in the basement in some room with a window that is not able to open. But hey , it's a 4 star hotel and the room costed 450pounds I think,, but I got it on 65 pounds can't complain but I give 5/5 stars for the service and nice looking hotel and 3/5 stars for the rooms
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Aug 2009

Whilst the room was clean and the bed...
Whilst the room was clean and the bed comfortable, I have never been in such a small room in all my life it was impossible to walk comfortable around the bed.<br />I also did not know that there was such a small shower base on the market, once in the shower which was tricky, if you wanted to turn around you needed to get out and come in backwards!<br />Certainly no room for more than one at a time in the batroom and if I sat on the loo I needed to keep the door open for my knees!<br />Would hate to have had top pay any more than we did.<br />The other problem was parking which was a ten minute walk away.<br />All in all would only recommend to very small people!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Aug 2009

Located just mins from Paddington Station it was...
Located just 5 mins from Paddington Station it was convenient for trnasport but its location suggested a countryfied suburb. 5 mins to Kensington Gardens meant we could relax on a summers afternoon after spending 2 days sight-seeing. Enough eatinng house/pubs and restuarants aound if you want to stay local. The accomodation was clean although perhaps a little cramped for more than 1 nights stay and when the elevator is re-installed it will complete the place.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Aug 2009

This hotel is very nice and in a...
This hotel is very nice and in a great area, however the room we were given was in the basement and the elevator was out of service. Not bad for 75 UKP but it felt like the room they give to the budget price traveler. Very clean.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Aug 2009

Hotel was clean and friendly room very small...
Hotel was clean and friendly: room very small, but good value. Quiet location and handy for Underground.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Aug 2009

The room was extremely small I stayed in...
The room was extremely small. I stayed in one of the Best Western hotels before (Shaftesbury in Earl's Court) and this is way I booked again with them. There is no way to compare both hotels. I paid 59 pounds per night at the Earl's court one and I was given a Club room and I paid 79 pounds per night and I was given a PRESUMED deluxe double room.
The room, bathroom and the corridor are extremely small that if you are a large person don't even think about it. I had to struggle with the baby buggy every time we wanted to get in/out.
The room was clean and the furniture was new as the other BW hotels I stayed in.
Good location.
Reviewed by Waleed Badr Eldin; Reviewed in 05:04 2 Aug 2009

great shower but needs a soap tray ...
great shower but needs a soap tray
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2009

Apart from a vaguely annoying noise that went...
Apart from a vaguely annoying noise that went on all night, no complaints at all.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2009

Bedroom was small but clean amp tidy bathroom...
Bedroom was small but clean & tidy, bathroom was very small, shower was difficult to get in & out of, a bigger person would have found it impossible. <br />Satisfied with the accomodation.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jul 2009

The tiny room is amazing big room for...
The tiny room is amazing big room for a couple of mice but not for humen <br />Habitat. You simply can't move to the other side of room, and that's for 119 pounds per night. <br />U can get a better room in any 2-3 * hotel for 40 quid.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jul 2009

Though a four star hotel some basic facilities...
Though a four star hotel, some basic facilities are not comfortable especially: {1} Bathroom<br />too small and {2} no lift --which made my stay on the third floor very stressful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jun 2009

the bedroom and bathroom was way too small...
the bedroom and bathroom was way too small. The online pictures actually showed much a much larger room. The bathroom was soo small that a larger person than my wife and me would have not fit into it. Additionally, the hallway to the room had no ramps and several steps and it was so small that no wheelchair would have ever fit (so small in fact, that no 2 people could have passed each other). I don't know how a building permit could have been issued for this. I did not have the experience of other people and believe that the hotel was upgraded (and in fact still is in another wing).
Otherwise, the hotel and particularly the staff was very nice.

Note though that (probably like all London hotels) this hotel has a contract with a cab company. you can find cheaper transportation on the street.
Reviewed by joerg rosenbohm; Reviewed in 07:53 8 Jun 2009

good location nice hotel however basement single room...
good location, nice hotel, however basement single room was frighteningly small and dingy. The noise from the tube lines below was also disturbing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2009

Good location close Paddiongton Station amp Hyde Park...
Good location, close Paddiongton Station & Hyde Park but away from the manic city streets. Pleasant staff, clean and comfortable. The lift wasn't working or hadn't been fitted when we were there but it wasn't an issue.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2009

On arrival at this hotel all looked fine...
On arrival at this hotel, all looked fine,I had to wait half an hour while some other guests were complaining then it was my turn. They checked me in took my money then informed me i would not be spending the night there as they had had to close some of the rooms. My self and another gentleman were then informed we would be spending the night in another hotel 5 mins away of the same quality 4 stars. I had paid extra for a delux room which was clearly marked on my reciept and was informed by the receptionist that i would get a room of the same standard at this new hotel. A mini bus taxi took us to this other hotel which was 30 mins away not 5 and on arrival i could not believe my eyes. firstly the hotel was a 3 star not a four star as promised, and it was more like a 2 star, it was having work done in the reception so half of it was closed, the man behind the desk could not of been more helpful but he informed me they only had standard rooms and he knew from the other guests who had been transfered i would not be happy. After visiting one of there rooms i knew it would be impossible to stay at this hotel, it was terrible and not close to the 4 star as promised and paid for. It took me 2 hours to get any responce from the Hyde Park Priemer Hotel to which they were prepaired, Firstly they offered 20 compensation then they after some arguments refunded my 119 which left me in a place in london i didnt know and with out a hotel. i did sort my self out in the end and stayed at a 4 star round the corner but this one night cost me over 400 and even though they say they have refunded me the money it still does not show in my bank account.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2009

Very good quality of room - for the...
Very good quality of room - for the amount paid. Recently refurbished
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 May 2009

Very much a get what you pay for...
Very much a get what you pay for experience but not a bad hotel in any stretch of the imagination. The staff were courteous and dealt with anything I asked for promptly. Breakfast was good and the dining room is very pleasant. The room was tiny but very clean and had everything you need, from a quality TV to good shower and free broadband! Much more than adequate for one person on a business trip. The location is good being 5 minutes from tube station. For a quick business trip where you spend more time out of your hotel than in it - I would recommend it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 May 2009

The room was on the top floor and...
The room was on the top floor, and the lift was being replaced so a bit of a hike, however the complimentary breakfast more than made up for it, absolutely superb. The staff were very friendly and very helpful. The room was small but clean and served its purpose, the shower was nice and hot, and the TV was great. The only slight ciritisism is that the room was too hot, we kept the windows open all night, they had supllied fans so it must have been a bit of a problem for previous occupants. We had a good deal through laterooms and i would be quite happy to book again and stay here.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2009

We arrived at the hotel only to be...
We arrived at the hotel only to be informed that due to Lift engineering we were being moved to a hotel in Kensington. We had no details as to the standard of this hotel or where it was,it was nowhere near where we needed to be in London and therefore a substandard equivalent, There was no reason why we could not have been informed of this prior to us arriving at the hotel and was extremely unsatisfactory. We specifically needed this hotel due to its proximity to Hyde Park for the MoonWalk as we had to be available overnight for voluntary shift work. We did not accept this offer and had to make other arrangements - very poor service and will not be recommending this hotel at all.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 May 2009

room is VERY small ...
room is VERY small.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 May 2009

Our car was ticketed outside in the few...
Our car was ticketed outside in the few minutes it took me to check in - 24 minutes later I was legally parked in the Paddington station car park - amazed that the hotel does not provide for such quick parking to accommodate check in for travelers with bags - this experience has left me with a very poor thought towards this hotel and its service to its patrons
Reviewed by jonathan fleck; Reviewed in 05:30 10 May 2009

Friendly helpful staff Plenty of places nearby to...
Friendly, helpful staff. Plenty of places nearby to eat and very easy to find from Paddington station. When we stayed there the lift was being replaced, so they'll have a nice new one soon. The rooms are not big but are definitely luxurious, although the AC wasn't working and the room was a bit warmer than I was comfortable with.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Apr 2009

On arriving at the hotel there were many...
On arriving at the hotel there were many people by the reception so I was told to wait in the waiting area. After quite some time a lady on the reception came to see if another lady waiting was okay, and if she needed anything whilst ignoring me. I was sat there with my bags and coat on, clearly waiting for something. After some time I went to the reception and asked if I could check in - the lady was very embarrassed and said that she hadn't realised I was waiting, she then checked me in straight away. Whilst checking in a man approahed reception, very angry about the smallness of his room, this didn't leave me feeling very hopeful about what my room would be like!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Apr 2009

Although the Hotel has been refurbished recently still...
Although the Hotel has been refurbished recently, still the windows were insecure/need replacing and the rooms were very very small ! I've done my homework in the same area and apparently you can get breakfast included with the same tariff. Don't get me wrong, the Hotel was OK and the Internet plus Newspapers were available 24/7.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Apr 2009

This hotel is situated in an oasis of...
This hotel is situated in an oasis of calm within 5 mins walk of the bustle and chaos of Paddington. The receptionist was courteous friendly and helpful, the reception area immaculate.<br />The lift was being serviced so a lengthy trip upstairs with my baggage, although assistance was offered. The room was spotlessly clean, as was the bathroom, recently refurbished with very modern furnishings. The room itself however was tiny. The only way to get from one side of the room to the other was by climbing over the bed! The breakfast room was airy clean and bright and the breakfast was fine. Checkout smooth and efficient.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Apr 2009

Nice and clean good decor good staff rooms...
Nice and clean good decor, good staff, rooms are very small and too hot but I would go back
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2009

The hotel should not be a star hotel...
The hotel should not be a 4 star hotel by any standards. It is a very low quality hotel. The room we stayed in is very small, and have bad smell. The customer service staff didn't deal with us nicely, and I think they should treat customers in a good way. Finally, it is the most annoying experience I have ever had with hotels in London, and I won't recommend this hotel to any one.<br />Regards,<br />Alotaibi
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2009

The room was boiling - the air conditioning...
The room was boiling - the air conditioning just pumped out warm air and there were 3 fans in the room so it obviously wasn't a one off problem. In the end I had to use the bin to hold the sash window open! The lift was also out of order.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2009

Sorry but this can't be listed as accommodation...
Sorry but this can't be listed as 4* accommodation when the lift is out of order, there is no cold waterin the rooms (so no drinking water in the rooms) and a shower that literally dribbles out. The only bonus was that as we were on the fourth floor and lift was out of order our breakfast was complimentary.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2009

Friendly staff claen room was small single room...
Friendly staff, claen, room was small (single room) but well appointed. Staff went out of their way to help. Laterooms rate is good but I would'nt pay the standard rack rate... I would go back for an overnighter as a place to sleep but not to hang out.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Feb 2009

Very high temperature in the rooms - solved...
Very high temperature in the rooms - solved by sleeping with open window :)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Feb 2009

The room was very very ver little ...
The room was very very ver little!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jan 2009

The staff were more than helpful in every...
:The staff were more than helpful in every area, from reception to the service staff in the rooms, I cant thank them enough.
Reviewed by Mr Britton; Reviewed in 09:45 12 Jan 2009

Room was very nice - perhaps a bit...
Room was very nice - perhaps a bit small, but ideal for a short stay
Reviewed by Ms Averkiou; Reviewed in 09:06 12 Jan 2009

Although the room was small it was very...
Although the room was small it was very clean and well appointed, the staff were very helpful and I would happily stay there again.
Reviewed by JBL ; Reviewed in 02:56 24 Nov 2008

This hotel offers excellent service is very clean...
This hotel offers excellent service, is very clean and well equipped and is highly recommended for all of these. We had booked a double and single room. The double room was in the basement, extremely poky, cramped and very dark and the window would not close properly allowing a cold breeze to enter all night. I would advise potential customers not to accept a room with a number commencing with the number 8 - ours was 806. Our second room, a single on the second floor was by contrast a bright, sunny room but once again far too small, you have to climb over the bed to get to the window and the space beyond it. Overall if you are staying more than a couple of nights, claustrophobic, have a lot of luggage or a cat to swing this is not for you. A pity given the otherwise excellent features
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Nov 2008

The location is good mins walk from Paddington...
The location is good (5 mins walk from Paddington) but thats about it. The double rooms are all unbelievably small and unless you have the window open constantly, somehow even in the middle of November it was unbearably hot. Would'nt bother again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Nov 2008

A lovely hotel in a quiet area close...
A lovely hotel in a quiet area close to Paddington. Spacious double room with fantastic bathroom facilities. Not much of a view as we were in the basement, however we were only staying one night so it didn't spoil our stay! Reception staff were friendly, welcoming and efficient. We were pleased with the left luggage facilities when we checked out.
Reviewed by Mrs crabbe; Reviewed in 02:06 18 Nov 2008

This property bills itself as a it is...
This property bills itself as a 4*...it is not even close...! The first room given to me was completely sub-standard that the following day I was moved. I was given three different reasons as to why that could not be done the first night. The room I was given for the remainder of my stay was OK, but still not to their claimed standard. Don't let the facade fool you!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Nov 2008

Did not expect much for and wasn't disappointed...
Did not expect much for 59 and wasn't disappointed! Room was an executive room but in basement. Room had nice fixtures and fittings but bathroom was very small and you could hear the rumble of the tube every few minutes. Ideal for a spot to crash after a night out but don't stay here sober!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Nov 2008

The refurbished rooms are well appointed and very...
The refurbished rooms are well appointed and very comfortable, though the elevator was quite shabby and clunky (to the point of being worried about it breaking down). The shower was a major disappointment with barely a trickle of water, so if I stay again I will ask for a room with a better shower.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Nov 2008

Room was far too small A secondary glazing...
Room was far too small. A secondary glazing unit was missing so it was noisy and cold. Definately won't stay here again. It is a shame as the other buildings in teh same hotel chain are pretty good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Nov 2008

The room was small and dirty Internet access...
The room was small and dirty. Internet access was not available. I was told I could get a drink at a nearby bar as I couldnt get one in the hotel. The staff could barely speak English so were not much help when I asked questions.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Oct 2008

We Paid extra for an Executive Room which...
We Paid extra for an Executive Room which to me should be larger than a standard double. We ended up being placed in a basement room no bigger than 12 foot by 12 foot. The room was dirty had ripped carpets, a broken window which didn't shut and both in the evening and the morning there was no hot water in the shower. When we complained they said that they had no other rooms available as they had upgraded another guest to our room. I was disgraced by the attitude of the staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Oct 2008

On arrival the hotel looked clean and inviting...
On arrival the hotel looked clean and inviting and very airey. However on being given the basement room with no airconditioning and no opening window or fan we just had to request a move. though unwilling at first the staff moved us upto level 2. The room had a bed that you can not walk around due to the room being tiny. The dressing table was at the end of the bed and you had to sit on the bed to use the unit/mirror. The shower was so small I was unable to bend to wash properly in it and had to use it with the doors open to raise my hands to wash my hair and still kept banging into the sides with my elbows. The was no room to set down a case in the room and we had 2! We spent the minimal time that we had in the room bumping into one another and moving out of eachothers way, it was dreadful. The lift was so small that we only just managed to fit us with our small cases in it and the corridors were dark and narrow, carpets worn and looked grubby, but the rooms did seem to be of a higher standard with most things clean tidy and in ok condition. Not all rooms were small and I feel that as we booked with LR and not direct we were given the smallest unsaleable rooms in the hotel with the airconditioning units switched off, another customer in the hotel told me his airconditioning was working fine, but the staff told me that the hotel did not have it, when it clearly did with the control units on the wall as you walk in to room, but turned off, but not for myself having booked a what was probably a cheaper rate through LR. On the plus side the bed was comfortable and the window opened onto main street which was quiet. Breakfast was 15 per head which we did not order and found it 100 yards away in a cafe where a full english with toast and tea was about 75% cheaper and very nice indeed. The local pub up the road by Paddington station had good food at reasonable prices too. The hotel was a 5 minute walk from the tube station which was a circle line and handy for cheap travel around London. We loved the location but not the hotel or the staff and would not visit this hotel again but would stay in the area with a different hotel, even if we had to pay more than the 233 for the 3 nights as the room and bathroom were totally off putting as were the staff who made us feel like we didnt deserve the full treatment as we booked online at late rooms giving us a cheaper rate and the worst 2 rooms in the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Sep 2008

Room was way to hot - Aircon was...
Room was way to hot - Aircon was broken.<br />Room was tiny - about 1/2 a metre around the bed<br />Hotel is not 4 star as advertised
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Sep 2008

As always when I m visiting London why...
As always when I`m visiting London , why don`t you have more than just thin sheets in your beds. I`m always cold . It is not enough with just a thin sheet and a blancet.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Sep 2008

Box room provided damp and smelly Decor outdated...
Box room provided, damp and smelly. Decor outdated, wallpaper coming off the walls & the carpet was dirty. You can hear conversations eitehr side of the walls & noisy when people are returning late. Also no towels were provided.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Sep 2008

Smelly and damp throughout - including the bedlinen...
Smelly and damp throughout - including the bedlinen. Smell in corridors was a real put-off.
A fellow customer who complained and asked to change room had a mega row with reception staff who were unhelpful.
Would recommend other excellent hotels in same areas, within same price range but with breakfast included (a rip-off at £14.95).
Reviewed by Jean-Luc Priez; Reviewed in 09:08 13 Sep 2008

Supplied plenty of little trimmings in the room...
Supplied plenty of little trimmings in the room but very small bathroom, toilet seat broken, morning shower barely luke warm. Advertised free wi-fi in room but was unable to get strong enough signal for connection. Door to room very stiff to open /close. General air of dampness in parts of hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Sep 2008

Excellent hotel for the money Very near to...
Excellent hotel for the money (60). Very near to Paddington and rooms absolutely fine. Staff friendly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Sep 2008

I booked an Executive Double the website stated...
I booked an Executive Double (85.00), the website stated that these Executive rooms had been renovated. When I checked in I mention the fact that I had heard that the Executive rooms had been renovated and he looked over to his colleague an smiled... Bad news I thought! Got my key and went to my room, opened the door to find a very basic (and mouldy smelling room that would have barely passed as a 1 star!). Went back to reception to complain and was prompty given a new key to the room I should have had in the first place! Felt well and truly fobbed off by them and am sure they were just trying to pull a fast one on me. <br />The new room was very pleasant, nicely decorated with a large flat screen TV and comfy bed. The room was very small but I was more than satisfied! <br />Moral of the story, don't book a standard room, pay the little extra and go for the Exec rooms - they are worth it!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Sep 2008

We stayed at the hotel in June during...
We stayed at the hotel in June during a reasonably hot period and received a room on the fourther floor. The hotel was generally clean and well appointed but only had partial air conditioning and this was only on intermittently, with the result that the room was really hot both nights which was a problem in trying to get some sleep. On the second night I requested an electric fan but this did not appear. We did not eat in the hotel so no idea about the food. We may stay here again but definitely not in summer.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Sep 2008

Room was boiling hot no air-con even with...
Room was boiling hot (no air-con) even with two fans on full blast. Had a balcony but no door to get onto it, only an un-openable floor to ceiling window so could have been hard to get out anyway! Complained about the heat to reception, they couldn't care less. We got our room at reduced rate but i'd still never recommend this hotel to anyone.
Reviewed by jamie; Reviewed in 01:49 2 Sep 2008

Hotel was really very nice good location amp...
Hotel was really very nice, good location & the room was big enough for 2 (contrary to others opinion but we did have an executive room)<br />Would not stay here again purely for the fact that there was no air conditioning & in a basement room with no window to open it was uncomfortable to sleep.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Aug 2008

I cannot believe that the hotel rates itself...
I cannot believe that the hotel rates itself as 4 star! The location was excellent and the amenities in the room were adequate but these were the only positives. We were shown into a shabby room; the wall paper was peeling off and the duvet was dirty. Fittings were grimy. We asked to move and were shown to a room that was only marginally better. It must have been damp because some of the paper peeled off during the night! The bathroom was the smallest I have ever seen. The water was luke warm. I did choose the room because it was cheap for the location but wished I had spent extra.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2008

Dreadful No hot water mould growing in the...
Dreadful. No hot water; mould growing in the shower. Very small single bed. Horrid old blanket on the bed. Room very cold and radiator turned off so no way to heat up the room. No co-operation from staff when requesting a room with a bath instead of a shower. On the whole, totally unsatisfactory. Stay there only if you have money to waste and like cold showers.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Aug 2008

room was extremely cramped did not warrant the...
room was extremely cramped did not warrant the price tag and desk service was lethargic at best
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Aug 2008

I have to say I was very disappointed...
I have to say I was very disappointed with this hotel. We were accommodated in a basement, with limited light. Also, there was no warm water in the shower (the thermoregulation did not work). This was not dealt with, despite our complaint. I was also surprised that full payment is requested upon arrival, without the possibility to inspect the room first. I will definitely not stay in this hotel again and try to find a different hotel in the area

Reviewed by Eva; Reviewed in 10:51 18 Aug 2008

I was pretty appalled at the state of...
I was pretty appalled at the state of the first room that was offered to me upon arrival. I requested another room that was a significant improvement. The first room had wall paper peeling off the walls, some that has been badly patched up. It generally had a v unclean, old feel about it. In the second room, it was lucky the fan was in the room as the air conditioning did not work and the room was very warm (below ground)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Aug 2008

Very small rooms but clean and modern and...
Very small rooms but clean and modern and only 5 minutes from Paddington. Could do with 24 hr room service.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Aug 2008

The staff was very polite but their idea...
The staff was very polite but their idea of airconditioning is definitely not mine. A fan or a air purifier is not air conditioning. It was unusually hot in London at this time and we had to move rooms and downgrade in order to get a window that would open to let in a little bit of a breeze. Also we booked what we believe was a double with 2 beds and could only get one with a single double bed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Aug 2008

The executive rooms were the smallest hotel rooms...
The executive rooms were the smallest hotel rooms we have ever seen. One room could barely even open the door because it would hit the bed. Also, unless you like sleeping in 85 degree heat when it is 65 degrees outside, I would not recommend staying here. There was no airflow through the windows or air-conditioning making for very hot nights!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jul 2008

Good location for my stay mins walk from...
Good location for my stay. 5 mins walk from Paddington station and connections.<br />The only downside was the room was a bit on the small side, the door practically hit the bed when you entered.<br />Also the lift was a bit rickety and only went to the 3rd floor. I was on the 4th and had to do a flight of stairs.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jul 2008

I was very impressed by this hotel The...
I was very impressed by this hotel. The rooms were to a very high standard and the staff were all very friendly. I will definately be staying here again!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jul 2008

Have stayed in one of the better rooms...
Have stayed in one of the better rooms before and it was very nice great decor small and clean. THis time stayed in a standard room. Should have been called sub standard room. Decor awful, looked grubby and dated, door handle wobbled, snot on the bedspread - not appealing - at all. Staff very friendly - but please bring the rest of the hotel up to standard.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jul 2008

In fairness the small print did say the...
In fairness the small print did say the standard rooms have yet to be renovated - but they really need it! Carpet and chairs were dirty, wallpaper was yellowed and peeling off, the plug in the bathroom sink was stuck closed and the shower was cold even when turned up to maximum temperature. For the price of the room I expected it to at least be clean but I was very disappointed.<br />On the up-side, staff were very friendly, it's easy to find from Paddington Station and literally a 2 minute walk from Hyde Park.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jul 2008

The refurbished rooms are very well fitted out...
The refurbished rooms are very well fitted out, but the small size of the room may mean that it will be difficult for the hotel to recoup their investment in high quality fittings. The room (and Executive) was OK for one person, but I would have hated to have to share it with anyone including my husband!<br />During my stay, the room was unbearably hot, but the Local Authority had not authorised the air conditioning apparently.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jul 2008

On arrival I was moved to another hotel...
On arrival I was moved to another hotel - actually an annexe with no facilities in that particular building, as the roof was leaking in the Hyde Park Premier. This was unsatisfactory.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2008

It was nice but the executive rooms are...
It was nice but the executive rooms are realy small but on the pics very big, and the Aircondion doesnt work, and onley 8 TV channels. In a word nice but not for that price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2008

I had booked a standard room and was...
I had booked a standard room and was upgraded however my new room was on the fourth floor and there was no lift. The room was very small and the wardrobe was tiny and difficult to access. The major problem with this room was the airconditioning - it was inadequate, the room was far too warm, I could hardly sleep with the heat. Apart from this, it was a nice hotel, close to Paddington station which was handy and the staff were very friendly. Breakfast was good and we were not rushed as we took some time to read the newspaper. I think I would only stay in this hotel in the winter as the summer turns it into a sauna.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jul 2008

They had allocated us a th floor room...
They had allocated us a 4th floor room, and when they gaged my reaction to the fact the lift only went up to the 3rd floor, a young man alongside the girl who was booking us in, asked if we would prefer to have a room on the 1st floor. I reminded him we had requested a bath, he kindly suggested 201. The room was smaller than any other hotel room I have occupied in recent years, though obviously revamped. The bath was certainly present, but with no bath plug. Reception sent a young man up with the intention of showing me how to keep the water in the bath, but to no avail. The new fangled contraption was missing, rendering it useless.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jul 2008

no hot water on morning of departure -...
no hot water on morning of departure - they weren't interested! a really grim experience!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jul 2008

Ideally positioned hotel Good quality for price paid...
Ideally positioned hotel. Good quality for price paid, and good service. Contrary to some reviews on this website the room was not hot, it was lovely and cool. I would definitely use again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jul 2008

I was stuck in a tiny basement room...
I was stuck in a tiny basement room with no air (although they did supply a fan). There was a newly fitted bathroom but no hot water at any point during my 3 night stay. Staff were ok - it was the accommodation that was very poor.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

Great Little Hotel our nd time of staying...
Great Little Hotel, our 2nd time of staying there. Really close to Paddington station with small shops / take aways just a short walk. Also really close to Hyde Park and in a good location for Oxford St. The only bad side is the rooms are roasting but do have windows that open all the way
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

Room was absolutely horrible Small and dingy Net...
Room was absolutely horrible. Small and dingy. Net curtains were grey, wallpaper was ripped and scribbled on in pen. Room and corridor smelled damp and of mildew. Shower room look unclean as did the bedspread and the carpet looked as if it hadn;t been cleaned. I had to put the towel on the floor as no way on earth would I have put my bare feet on the carpet. I can safely say this is the worst room I've ever stayed in!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jun 2008

Had to move rooms no hot water at...
Had to move rooms no hot water at one stage, then moved to the top floor where it was extremely hot and there is no airconditioning in the building- borderline whether I stay there again, very small and cramped rooms, no desk can be accommodated in the room. Not ideal for business although the internet works well.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jun 2008

Easy to get to but the room was...
Easy to get to but the room was so small and supposedly it was an upgraded double.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2008

It had all the outward appearances of star...
It had all the outward appearances of 4 star hotel, but was certainly not run like one. A broken plug meant no bath was possible, and staff made little effort to rectify this. The shower was like lukewarm drizzle. The door only locked properly when slammed. The staff failed to apprehend basic requests, ordering a taxi 15 mins early, and for the wrong destination (and with a completley inept driver). It was clean, and the breakfast wasn't awful. That's all I can think to speak well of it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jun 2008

WHEN WE GOT THEIR THEY MADE US PAY...
WHEN WE GOT THEIR THEY MADE US PAY FOR THE ROOM BEFORE WE SAW IT. THE CORRIDORS WERE FILTHY. THE ROOM WAS SMALL, WE BOOKED AN EXECUTIVE ROOM, IT WAS NOT! THE SHOWER WAS SO TINY YOU BASHED YOURSELF IN IT (I'M ONLT A SIZE 10). THE BED COVERS WERE DIRTY AND SO WERE THE PILLOWS. THEY DID NOT REPLENISH THE TOILET PAPER. THE ROOM WAS TOO HOT. IT HAS TWO FANS TO HELP WITH THAT BUT IT WASN'T ENOUGH. THE AIR CON DID NOT WORK, I DON'T EVEN THINK THEY HAD IT, I THINK IT WAS PROBABLY JUST A VENT. MY SISTER BOOKED A HOTEL IN MAYFAIR WHICH WAS SLIGHTLY CHEAPER AND SHE GOT BREAKFAST IN THE PRICE AND THE ROOM WAS MUCH BIGGER AND IT WAS CLEAN. DON'T STAY AT THE HYDE PARK. I READ THE REVIEWS AFTER I BOOKED IT AND JUST THOUGHT PEOPLE WERE BEING PICKY. IF YOU'VE ALREADY BOOKED CANCEL IT AND GO SOMEWHERE ELSE!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jun 2008

I was staying in the wing of the...
I was staying in the wing of the hotel that hasn't yet been refurbished, so was well aware from other reviewers not to have high expectations. However, for the location I paid a really low price so was happy to lower my expectations. My room was tiny, and the bed was a very small single, but then I'm only 5' 2" so it didn't really bother me - and I had an excellent night's sleep (very comfortable). Probably no good if you're tall or particularly large though. Went for a run in Hyde Park in the morning because it's so close, then had a really nice breakfast - particularly good for a self-service breakfast selection.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jun 2008

Having read some of the reviews about this...
Having read some of the reviews about this hotel, I was apprehensive about my stay and wasn't sure what to expect. I was pleasantly surprised by the hotel; the location was within easy walking distance from Lancaster Gate tube station and very easy to find, the staff were pleasant, the room was lovely....smaller than many but easily manageable for a short break. The rooms were refurbished to a high standard, spotlessly clean and complementary tea, coffee toiletries bathrobes and slippers were provided. The fresh fruit on arrival was a lovely touch. I will agree with previous visitors that the room was very warm and the 'desk top' fan provided did not really do much to cool it down. Windows do open though, and as we were at the back of the hotel, there was no disturbance from traffic noise with the window open. We didn't eat breakfast in the hotel as it seemed a little expensive. There are cafe bars just on the next block for full English, and stores where you may purchase food and drink which can be stored in the fridge in the room. The hotel is located right on the edge of Kensington Gardens and the Portobello Market (well worth a visit, but allow several hours!) and shops of Notting Hill are in walking distance. Very enjoyable stay and I would definitely go to this hotel again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2008

Rooms and hallways far too hot Air conditioning...
Rooms and hallways far too hot. Air conditioning in room but desk fan and stand up de-humidfier also in room shows hotel are aware of heat problem but far too hot even with them used. Shame as room was nice, at cheaper rate but by no means would pay the 'usual rate' for executive room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jun 2008

Did not eat at the hotel Plenty of...
Did not eat at the hotel. Plenty of good eating places around the area lots of choice.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 May 2008

First night was terrible as the room we...
First night was terrible as the room we were put in had no airconditioning and the hotel did not have a fan so we were moved to another hotel, the room was the size of a shoebox and we paid for an executive double. the second night we were put in a triple which provided ample space however the TV was archaic and only had 5 channels overall the experience was very disappointing for the money paid!
Reviewed by Keith Lagrange; Reviewed in 10:47 27 May 2008

A hotel to avoid - if you want...
A hotel to avoid - if you want a hotel on this price level then find another - the rooms are pretty dire and the well decorated reception cannot hide the rooms that fall well short of the price, the breakfast which is overpriced and not particularly enjoyable and the service which is pretty poor and we found particularly rude, unhelpful and homophobic. If you want a cheap budget hotel of which this is one then find another that is the on the same level as the Hyde Park Premier but has better service and will provide a more enjoyable stay.
Reviewed by Pete Ruddick; Reviewed in 11:01 25 May 2008

We stayed in a clubroom at a bargain...
We stayed in a clubroom at a bargain rate so no complaints about value. The standard of the room was as good as a 5* with plenty of space and excellent furnishings. The only minor complaint was that the air-con was'nt working but it was'nt a big problem as the weather was mild.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 May 2008

I stated Quality of Your Room to be...
I stated Quality of Your Room to be low (I'd state "very low", if it was possible) because<br />- the conditioneer didn't work at all and I could hardly breath<br />- I could not take shower in the morning one day because of absense of hot water<br />- the other day I could find any towel in my room<br />- I could not find any iron in my room.<br />Hopefully it would help you to somehow increase the quality. Next time I'll stay in another hotel, though, and will recommend to my friends not to stay at yours. Best wishes. V.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 May 2008

staff were very welcoming helpful and friendly very...
staff were very welcoming, helpful and friendly. very clean hotel but room was ridiculously small (considering the staff gladly advised me I had been upgraded to a premier room). I might as well have stayed in a wardrobe!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 May 2008

My room was very humid and hot It...
My room was very humid and hot. It was very hot in my room and I could not get to sleep. Also very noisy and the noise kept my awake - sounded like furniture being moved about above the room ..........<br />Jane
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 May 2008

Fine but couldn't turn of radiator Good breakefast...
Fine, but couldn't turn of radiator. Good breakefast.
Reviewed by Williams; Reviewed in 12:05 12 May 2008

Do yourself a favour and DO NOT stay...
Do yourself a favour and DO NOT stay in this hotel EVER. It is one of the worst places I have ever had the misfortune to stay in.
Do not let the facade fool you either. The only money spent on this place is on the paint on the exterior walls and some bushes on the terrace out front. Once past the reception you enter the real horror of this place with it's tiny corridors and dirty carpets.
The damp and unsanitary smell throughout the corridors was met with an even worse smell on entering the bedroom. The rooms are appalling with walls so damp the wallpaper is either cut away (and not replaced) or hanging off the wall to give some what of a very depressing patchwork effect. On complaining to the reception I was shown another room in exactly the same condition, however, the bed clothes in this room were actually ripped on the bed.
Cleverly the hotel had asked me to pay up front when I arrived before I saw my room (alarm bells should have gone off in my head at this stage) so I was not in a position to walk out. When I explained how disappointed I was and that the hotel had really conned us by the photos used on the website I was simply told by an extremely rude attendant 'That's the room you booked and that's all we have'. There was no attempt to help make things better or to offer us our money back to go elsewhere.
I had to endure 2 nights in this hotel and the only thing that made it bearable was drinking wine and hopefully coming back in somewhat of a haze to fall straight asleep. I slept on top of the bed both nights as I couldn't bare to get under the covers. I could not bear to be in this hotel for any time at all.
I have seen some good reviews for this hotel and I can only believe they were written by the owners or friends of the owners as there is nothing positive about this faulty tower. My advice is look elsewhere there are plenty of hotels in the area.
Reviewed by Angela; Reviewed in 09:00 12 May 2008

The hotel is within mins walking distance of...
The hotel is within 10 mins walking distance of London Paddington which is excellent. I was upgraded to their executive rooms which was very nice however it was in the basement so very dark and also you could hear the subdued rumbling of the tube trains but not so much as to keep you from sleeping. The other thing which I was unaware of is that they do not in fact have a restaurant for dinner only breakfast. This means you have to go out of the hotel for food and I believe drink the rooms do offer you tea and coffee making and a small packet of fruit together with bottled water. For London this was very good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Apr 2008

Despite being just around the corner from Paddington...
Despite being just around the corner from Paddington Station, the directions to the hotelwere inaccurate. After eventually finding the place, I was redirected to the hotel annexe which was around the corner. My room was on the 4th floor. The lift only went up to the 3rd. The room was tiny. The cupboard door housing the fridge stuck out as the fridge was too big for the space. It looked shoddy and it didn't help in a tiny room. The main problem though was the heat which was unbearable. There was an air-conditioning unit in the room next to the window with an industrial-sized flexi-pipe sticking out of the window. I couldn't work out how to switch it on. Eventually, I had to get it working as the heat would not let me sleep. I got used to the noise from the unit by about 5.00am. In the height of summer, this room would be a nightmare.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Apr 2008

I knew I was in trouble the moment...
I knew I was in trouble the moment they handed over a key attached to a piece of 2 x 4! I had forgotten hotel doors once had to be opened using this method - only trouble was that the only way to stop someone walking in your room late at night was to lock it from the inside - just as well there was no fire?! The room itself was poor at best - a refurbishment was at least 10 years overdue. It overlooked what can only be described as a butlins building site - the patio set that sat above mountains of rubble was an embarrassing attempt at creating a garden. Once I had the misfortune of showering, I had to dry myself in the bedroom as the "bathroom" was not big enough for me to outstretch my arms! The broken toilet seat simply added to the uncomfortable nature of the situation. On the plus side - good location, bed was fine and the fruit was wrapped in cling film. I was left with the overwhelming impression that we were in the cheap run down section of the hotel because of the rate we had paid for the room. If I had paid the full price as stated on the site then I would have walked out within 2 mintues of arriving. Not impressed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Apr 2008

I was in room and it was boiling...
I was in room 305 and it was boiling hot even with the window fully open all night, it was end of March! The room was cramped for one and impossible for two- actually I not sure two people could stand together in the room. The rest was great and great value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Apr 2008

The price of the rather-poor continental breakfast is...
The price of the rather-poor continental breakfast is really surreal (we had lunch at Jamie Oliver's restaurant and paid less!) So do check whether or not it is included in the price you'll be paying for the hotel, otherwise you'll feel like you were conned. The other horrid problem we faced was a mouse in the bathroom and though we were moved to another room promptly, noises of more mice scurrying and scratching above the ceiling could be heard throughout the night. Apart from those two factors, we didn't think the hotel was too terrible, it has a great location, good price and the staff was on the whole very friendly (though not always helpful.) I must state that I wouldn't stay there again and would prefer to try a completely unknown hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Apr 2008

Room was absolutely tiny Had to climb across...
Room was absolutely tiny!! Had to climb across the bed. Bed itself was a very small double; my feet hung over the end and I am only 6ft. Walls are paper thin. Bathroom door did not shut properly and the extractor fan was broken. We asked reception to order us a taxi in the evening and they sent us an unlicensed one (probably a friend) who had no idea where he was going and charged an extortionate amount for what should have been a short simple journey to Notting Hill! How this hotel got a four star rating is beyond me. Maybe one of their mates did the ratings too. Would not recommend or stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2008

After reading some poor reviews I was slightly...
After reading some poor reviews I was slightly worried about my stay here - guess you shouldn't always believe what you read!! Location - excellent. Appearance - excellent. 1st Impression - excellent. Staff - v friendly, efficient and helpful. Yes, the room is small, but it's central London so what do you expect. The rooms were very clean, has all necessary amenities plus more. The ONLY downside was the the hotel is very hot. Even on a cold March weekend the room was v hot and unlike advertised did not have a/c. A fan was available in the room, but this wasn't quite powerful enough to keep the room comfortably cool all the time. Unless the a/c is installed, this hotel will be too uncomfortable for most during the spring/summer months. Overall, v sat stay though.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2008

Room was not good smelly and noisy very...
Room was not good, smelly and noisy, very basic.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2008

Hotel was clean and well priced rooms were...
Hotel was clean and well priced, rooms were very small but fine for a short break. shower in room was very poor and no water pressure but on a whole a good budget hotel in good place to explore london, not quite a 4 star though!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Mar 2008

Having stayed in a couple of other hotels...
Having stayed in a couple of other hotels in London in recent weeks I was delighted to finally find a hotel which is extremely good value for money. This hotel is situated convieniently to the underground and the railways plus it's a place where I could spend weeks. Good internet speed, coffee, room extas including iron and board, 5* bathroom and plasma TV. Thank you!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Mar 2008

It was the smallest executive room I have...
It was the smallest executive room I have ever seen, you literally had to jump over the bed to get to the wardrobe and window. I dread to think what the standard rooms look like. As someone who work in the hotel industry myself, this room was not worth to be classed as an 4 star executive room. Good thing I didn't spend alot of time in the room. The best thing about the hotel was the porter who was very hepful and friendly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Mar 2008

I had booked an executive single room was...
I had booked an executive single room, was told on arrival none were available, I could have a standard room and free breakfast, The standard room looked like a prisoners cell. I declined the offer and eventually was shown to a basement room with no air at all. I complained loudly as it would have been like sleeping in a closed box. Eventaully I was moved to another tiny baseroom room but with a window so I could get some air. There was no alarm clock or remote to turn on the TV. I thought the hotel was appalling and would recommend strongly NOT staying there.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Feb 2008

Probably noisy and hot at times good value...
Probably noisy and hot at times.good value BUT as mentioned by others NO hot water in the morning!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Feb 2008

upon arrival tried to have a shower on...
upon arrival tried to have a shower on the first evening and the water was cold. after reporting this to reception they sent someone up who said we should run the shower for 10 minutes and then it would warm up - which it did not. it then transpired that the boiler had broken down and rather than get an engineer to fix it that evening (presumably with a call out cost) they waited until 10am the following day before the engineer came - that meant that the hotel guests were using cold water one night and cold water again the next morning. not particularly pleasant. the staff were all very polite and well meaning.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jan 2008

very easy to get to from paddington station...
very easy to get to from paddington station. needs lift to 4th floor tho cos most clients have heavy suitcases. lovely and clean inside and out moreso than some of the bigger hotels up the road. good value for money. room bit cramped as was bathroom but it worked ok. would definately stay again and recommend
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jan 2008

A problem with the heating system forced a...
A problem with the heating system forced a transfer to another hotel in the group. I was left to find my own way to the hotel but was received by friendly staff. The room was a bit tired and there were broken tiles and disfunctional taps in the bathroom - and the check out staff did not seem especially concerned.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Dec 2007

Typical London hotel overated for its condition Single...
Typical London hotel, overated for its condition. Single room to small, TV about 20 years old did get all channels. Shower cold and barely any room in bathroom. The room came straight out of the 70's!<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Dec 2007

The hotel is conveniently located to Paddington Station...
The hotel is conveniently located to Paddington Station, my room was very nice, the staff was accommodating, but the hotel has no air conditioning and I was in london during a warm spell. After some lengthy discussions with the front desk and a resourceful porter, a fan was provided but it did little to relieve the heat in the room (the fan had a 2 hour timer on it so I had to get up continuously during the night to reset it). I would stay here again but only during cooler weather...surely they have heat.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Oct 2007

The hotel is nearer to Paddington tube than...
The hotel is nearer to Paddington tube than Lancaster Gate. It is also a lot nearer to 3-star than 3.5 stars in my opinion. The free wireless Internet is a real boon, but the rack rate for this hotel is WAY over the odds...
Reviewed by MAS, Devon; Reviewed in 01:26 24 Oct 2007

I booked a Deluxe single room for nights...
I booked a Deluxe single room for 3 nights in October 2007, not very good, it was a very small room, small bed, no A/C, safe didn´t work, almost no space where to put your clothes, no space for suitcases, good location thou, nice restaurants nearby. Next time I would try to get another hotel in the area.
Reviewed by Laura Dominguez; Reviewed in 08:46 9 Oct 2007

Hotel is in a very good location in...
Hotel is in a very good location in a quiet street, 5 minutes to Underground. The room was small but very clean and nicely furnished. Bathroom was spotless, although shower lacked power. I read other reviews after booking and was a bit worried that the hotel would be no good, but was very pleasantly surprised.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Oct 2007

nice room but very small can't complain for...
nice room but very small, can't complain for the price. no air conditioning though and it was a very hot bank holiday weekend. fans were supplied but didnt do much. the toilet seat was up all weekend and when i put it down it was really dirty behind it and there were suspicious hairs (not mine). Yeuch!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Sep 2007

Room was well furnished but small and the...
Room was well furnished but small and the air conditioning wasnt working althiuigh a fan was supplied
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Sep 2007

Good location mins to Queensway or Lancaster Gate...
Good location, 5 mins to Queensway or Lancaster Gate tube. Quiet and clean. Rooms are just so small.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Sep 2007

Bad start as they couldnt find our booking...
Bad start as they couldnt find our booking. Then they put us in a basement room with no windows, then moved us after we complained. Theres really no need for all this hassle just because we got a cheap deal through late rooms! We assumed they keep the decent rooms for full pating guests and try it on with lateroom guests.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Aug 2007

hotel and recently refurbished BUT my room was...
4* hotel and recently refurbished BUT my room was in the basement !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Aug 2007

On the whole the hotel was fine however...
On the whole the hotel was fine however the receptionist was rude and we noticed that a few other customers seemed to also be having problems with the staff. The room was clean and well furnished but tiny and they did not seem to have air conditioning on our floor despite all the other floors having it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Aug 2007

For a Star hotel it had a great...
For a 4 Star hotel, it had a great deal lacking. Firstly, and this is in the middle of summer, the air-conditioning didn't work at all and the fans supplied where inadequate. They have installed large plasma TV's and these act as heaters as they put out a lot of heat during use. Secondly, the water preasure and temperature of the the shower were non existent, so it was imposible to have a shower. Lastly, the refrigerator in the room didn't work so drinks and perishable items were impossible to keep. Complaints to the hotel fell on deaf ears. We asked for some ice to keep our drinks cold and all they could come up with was a dessert bowl full. We wouldn't stay with them again for all the money in the world.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jul 2007

Nice clean hotel near Paddington Station Tiny room...
Nice clean hotel near Paddington Station. Tiny room but clean and with free internet. Would have been a squeeze for a couple. Great value at 50GBP.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jul 2007

It was pleasant staying at this hotel It...
It was pleasant staying at this hotel. It was comfortable. The staff were always friendly and helpful. <br />I would highly recommend this hotel.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jul 2007

This hotel was possibly the most overpriced I...
This hotel was possibly the most overpriced I have ever stayed in. The room was so small it wasn't possible to walk around the double bed and no air conditioning. In my time there all I heard were very vocal complaints from at least 5 other guests of the hotel. <br />Do not book this hotel unless it is the last in Lonon.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Jul 2007

Everything was fine The room was very small...
Everything was fine. The room was very small though and you had to climb over the bed to get from one side of the room to another. I wasn't bothered by that but someone less agile may find it somewhat concerning.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jul 2007

The location was fantastic - only mins walk...
The location was fantastic - only 5 mins walk from Paddington and Lancaster Gate tube station. They have spent money on the rooms but haven't bothered to replcae the old windows and the frames were a bit cracked. Small rooms but well worth it for location. Staff were friendly enough, we didn't eat there so no comment on the food. Would recommend if you are not too fussy but want a nice clean bed in a great central area of London
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jun 2007

The price looked really good at for the...
The price looked really good at 59 for the night for a single in london....and the hotel had been revamped they said ! well having worked in the industry before i should have known better!<br />When i arrived at 11pm delayed by the mad rain over england over the last few days the receptionist called for someone to show me my room.... this is when i knew that i was in trouble! In the basement was the worlds smallest hotel room ! the upgrade was yet to reach this far south ! the tiny window looked over a courtyard to the staff quarters and the decor was fresh possibly in the 80s ...I would not have belived a room so small could accomodate a shower ,sink and toilet which were modern i suppose... there was a iron and board and the water in the shower got hot eventually.<br />as i would only be spending 8 hours or so in the room and it was so late and i was knackerd i did not complain ...or ask for a room ...so you decide if it was a bargin or not
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jun 2007

Tiny room with no access to walk past...
Tiny room with no access to walk past the bed. You had to climb over it to reach desk, windows and curtains. Not at all pratical for anyone.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jun 2007

I was checked in a room on the...
I was checked in a room on the 3rd floor, only to find out that I was unable to use the lift as someone was stuck in it. Not a good start!<br />My room was very small, there was too much furniture crammed in to be able to use. There was a dressing table wedged against the bed so I could not get round to that side of the bed by the window without climbing over the bed. The air conditioning was broken, but fans were provided in some rooms. Hair dryers seems to be in very short demand so I would suggest if you really need one - take your own!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jun 2007

I booked an executive room as the hotel...
I booked an executive room as the hotel website clearly stated that the standard rooms were of a low quality. When I checked in, I was told due to a "flush" problem there were no executive rooms available and I was given a standard room. This was the size of a cupboard, smelled damp, desparatedly needed reburbishing and the toilet flush was very unreliable. There was at least 1 other very disatisfied customer to my knowledge in a similar position. At 8 pm I was not in a position to find an alternative. I was given a free breakfast which was adequate but unexciting and little consolation. My suspicion was that this is how they let unused standard rooms by offering executive rooms which are in reality not available
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jun 2007

The room was really very small hardly enough...
The room was really very small, hardly enough room to manouvre around the bed. There was no hairdryer in the room and when I requested one a hairdryer was bought which had a european socket with nowhere to plug it in! The air conditioning was not working which made the room very hot and during the night the lights came on of their own accord!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jun 2007

airconditioning was not working lt br gt it...
airconditioning was not working<br />it was very hot on the upper floors<br />room size was very small
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jun 2007

Hotel rooms very small but nicely decorated ...
Hotel rooms very small but nicely decorated.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jun 2007

No air conditioning in the hotel We were...
No air conditioning in the hotel.We were allocated basement rooms and they were stifling hot.There were no windows that could be opened.<br /> Apparently they are awaiting council approval to install the air conditioning.In our opinion the hotel should have been closed in order to work this out before accepting bookings.This is unacceptable in summer.<br />We were offered fans but all these did was circulate hot air-woke up both mornings in a pool of sweat.Due to long weekend break we were unable to move as hotel availability was scarce so had to bare 2 nights of what seemed like a sauna.Shame really as the decor of the hotel was good as was the cleanliness.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 May 2007

Although I've stayed at this hotel many times...
Although I've stayed at this hotel many times I'm still disappointed by the chaos at checkin. It took half an hour this time. The room was lovely, but being on the 4th floor the water pressure was next to useless in the bath/shower. No hairdryer this time, and what did arrive had a 2 pin plug! Also the fridge didn't work, so the complimentary water inside was warm, but they did give me a plate of fruit!! I still like it here but they need to get things fixed!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 May 2007

We arrived early at the hotel around am...
We arrived early at the hotel (around 10.30am), so we did not expect our room to be available at that time, but we wished to check in and leave our bags so that we could go out and return later when the room would be ready. However, on enquiring at reception we were told that they had no record of our booking, even though the booking had been made 18 hours earlier on LateRooms.com. Although we produced the LateRooms reference number, etc., the reception staff seemed to have difficulty accepting that we had a legitimate booking, and were unwilling or unable to check us in until they had verified the booking and had received the booking details into their reservations system. We were not told what the issue was at the time, and were left waiting with our bags in the breakfast room for half an hour, for no good reason.<br />This hotel is marked as 4 star on the LateRooms website, but it fell far short of normal expectation for a four star hotel. Our room was tiny - excluding the narrow entranceway and tiny bathroom, it was approximately 10' by 9'. The space between the end of the bed and the desk was at most 6 inches! -- to get from one side of the room to the other you had to climb over the bed or shuffle sideways through the narrow gap around the end of it. The hotel had only a single tiny lift, which shook and rattled alarmingly when moving, and barely had room for two people, without luggage.<br />Since we must have been one of the first to check in that day, it seems impossible to believe that the extremely cramped room we were given was the best available at that time. It appears that the most likely explanation is that hotel is explicitly operating a policy of assigning its worst rooms to those who have booked at discounted rates. If this is the case, it seriously undermines the value proposition of booking accommodation through a site such as Laterooms.com<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 May 2007

Described as a -star this is based on...
Described as a 4-star this is, based on my experience, no better than 2-star. The "executive double" room was small, and tired - nothing like the website picture. Free broadband (ask for the password!) was nice but overall the gap between promise and reality was too great. No hairdryer, tiny shower-room, worn fittings, no drawers at all, no 'electronic door lock', no 'flat screen TV', etc. It was clean enough and the location is good but even at these prices you can do better.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 May 2007

I booked an executive room but when I...
I booked an executive room, but when I arrived the only one available had sealed windows and the aircon in the whole hotel does not work. I took a standard room instead and have to say, for what is nominally a 4 star hotel, the room quality was poor. The bathroom and cupboards were tiny, paintwork was rubbish and the wallpaper was peeling off.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 May 2007

The room wwe got was not in accordance...
The room wwe got was not in accordance with what promised, i.e. newly furbished. The room was in the back of the hotel on ground floor obviously another standard than the rooms in the front.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 May 2007

I booked an executive room but as I...
I booked an executive room but as I arrived on my own, as my wife was arriving later, I was dumped into a horrible single room. I think rooms 1-9 are the old rooms. But on pointing out that my wife was arriving later, I was offered a double room which although being small, the room was good for the price. I would recommend the hotel because of the location but mainly because of the price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 May 2007

To sugget this hotel is worthy of four...
To sugget this hotel is worthy of four stars is a joke. It was atrocious. Noisey and cramped with appliances that didn't work, the hotel was extremely basic and the staff were unbelievably rude and condescending. The shower was tiny and dingy and the fan in the 'bathroom' was freezing and impossible to shut off so long as you want light to see by. Even the bedside lights were annoying; super bright with no shades, designed to dazzle (and not in a good way) anyone not so intrepid as to feel their way to bed by touch and good judgement (the latter of which I must clearly have been lacking in booking this hotel in the first place).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 May 2007

You can see the money as been spent...
You can see the money as been spent on the reception area and not in the rooms. The standard double was small and not totally clean; however have stayed in worst in London. The main problem was that the walls between the rooms are very thin and you can hear every word said at a normal level from the next room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 May 2007

would only stay again if lift and air...
would only stay again if lift and air condtioing were working.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Apr 2007

Whilst the hotel was well decorated and the...
Whilst the hotel was well decorated and the room was a superior room, it was cramed with so much there was little room to manouvre. It was extremely hot, even though it was cool outside. The aircon was not operating due to "planning permission being delayed"?? We stayed on the 4th floor and the lift was not working!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Apr 2007

Very Disappointing stay whilst the room was very...
Very Disappointing stay, whilst the room was very clean and renovated perfectly the executive double room was the size of most UK hotel single rooms, The lift was out of service and we were on the 4th floor, the hotel was extremely hot and the air conditioning was not operative, it seems that the hotel has not finished the initial renovations completely and therefore many basic services are missing,I stayed here for 5 days and every time I passed reception guests were complaining, the free internet was only accesible in the restaurant and was unable to connect from the room, the room had a room safe but again was not connected , really 2 *star trying very hard to be 4.*I'm sure when it's finished it will be nice although i'm not sure how they will expand the rooms, especially the Telephone box size bathroom, quite amazing what can be fitted into such a tiny space really, shame for the staff having to deal with the many complaints. Some guests were offered 30% discount on stay as compensation I was not so lucky.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Apr 2007

The hotel was very clean and new The...
The hotel was very clean and new. The only adverse comment is that the room was very small, but it didn't matter as I was only sleeping there. The bed linen was good quality cotton, the bathroom and shower were fine and warm, It was convenient for good restaurants, especially Italian, and really close to Paddington Station. A very good hotel for a couple of nights when you have business meetings in Central London. Staff helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Apr 2007

Air conditioning not working lift not working -...
Air conditioning not working, lift not working - had to walk up 4th floor, sink blocked. Prison sized room with ensuite to match. Never a 3 star let alone 4! Room was an oven so they provided portable a/c machine which took up half the tiny box room. Go elsewhere........
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Apr 2007

VERY RUDE STAFF ...
VERY RUDE STAFF!!!!!!!!!!!!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Mar 2007

Easy walking distance to Lancaster Gate station Surrounded...
Easy walking distance to Lancaster Gate station. Surrounded by nice shops and restaurants, and also Hyde Park. Very sweet and friendly staff, but extremely tight bathrooms-with no bath. A couple of sattelite channels. Clean and tidy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Feb 2007

Location Excellent Cleanliness Excellent Staff Excellent Internal Signage...
Location Excellent. Cleanliness Excellent. Staff Excellent. Internal Signage V Poor. Make sure you book an executive rooom.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Feb 2007

On the day of my stay I arrived...
On the day of my stay, I arrived quite late to be told that there is no resturant and no Bar, these facilities are actually in a seperate hotel around the corner 500yards away, The lift was out of action so I had to climb the stairs, (Bags were taken up by staff) The room was indeed recently re-furbished and spotlesly clean, It was however the smallest room I have ever stayed in. The easiest way to get around the other side of the bed was to climb over it. Despite being below freezing outside I could have grown tomatoes in my room and I was told that the air conditioning did not work. I have to agree for the amount I paid for the room you are not going to get the presedential suite but there are limits. The only + was that the room was very clean and obviously brand new. Also I made the mistake of askeing them to get me a cab, They arranged a private hire firm and not a black cab. The Staff that I interfaced with were all polite and friendly. My main gripe was the lack of facilities that are actually advertised on some sites and that it carries a 4* rating.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Feb 2007

The executive rooms are very good avoid the...
The executive rooms are very good, avoid the standard rooms as they're nothing like the spec of the execs. Having stayed in a few different rooms at this hotel, I think the showers could be more powerful....other than that the only problem may be with noisy guests arriving late at night and disturbing you...but this has only happened once. I'd stay there again - it's good value!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jan 2007

We stayed on the ground floor that looked...
We stayed on the ground floor that looked like it had all been refurbished. The room was very small, but modern and comfortable. Ensuite was small, but clean and functional.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2007

The hotel is a minute walk from Lancaster...
The hotel is a 5 minute walk from Lancaster gate tube and was a good base camp for going out in London. <br />Room was a good size, very luxurious and well presented. Good value for money!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2007

Very good value on late rooms price lt...
Very good value on late rooms price<br />Choice of (chargeable) breakfast - continental very good value
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jan 2007

Dont get palmed off with a room in...
Dont get palmed off with a room in the basement!!! We were realy looking forward to staying in this hotel, 4 star, flat screen tv, etc... when we checked in we were shown to a room in the basement which reminded me of Butlins Budget accomodation which I stayed with friends when I was in the 6th form - it was nothing like the website. I complained about this and was moved to a more appropriate room immediately. I cant fault the hotel as they responeded to my request straight away. They said there were problems with their website and that the pictures shown were of excecutive suites and we only booked a standard room. i think this was untrue. I beleive that if you book through this website you get allocated a standard 'butlins room' and if you complain then they will upgrade you. Be warned!!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Dec 2006

Reception advised that double rooms had been overbooked...
Reception advised that double rooms had been overbooked so they would transfer us to sister hotel - did not accept due to time contraints so took a single room. Room size was very small and bathroom was so small you could hardly move in it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Dec 2006

Hotel in a good location with easy access...
Hotel in a good location with easy access to the tube. Good value for money at the rate I booked at and well designed rooms. Two negatives though. The lift was not working and had not been working for a while and the shower was terrible. Luke warm water and no water pressure.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2006

Close to Lancaster Gate Tube but still in...
Close to Lancaster Gate Tube, but still in a calm surrounding.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Dec 2006

I booked an executive room on laterooms but...
I booked an executive room on laterooms but was only provided with a standard room with no compensation. No hot water. Lifts not working. No hairdryer. Broadband not working. Manager won't answer the phone.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Dec 2006

I was moved on arrival to another Hotel...
I was moved on arrival to another Hotel around the corner due to being over booked. I was told that due to the inconvienience I would be upgraded in the sister hotel and the rate would include breakfast. The new room that was allocated was nothing more than a box room. I complained and was told that I was going to be moved to a suite in yet another building accross the road. The so called suite was smaller than the the previous room at that point I gave up. I would not recommend this Hotel to anybody at the price range.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Dec 2006

Recently refurbished it looked good on the internet...
Recently refurbished, it looked good on the internet. But.....it's an old building with tiny narrow corridors and no lift (installed but they hadn't received planning permission for it when I stayed so they couldn't use it !) The single rooms are minute. However it was cheap and reasonably clean.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Dec 2006

The resteraunt breakfast was terrible One could see...
The resteraunt breakfast was terrible. One could see the total lack of trainning given to the staff. The kitchen manager should of been responsible for ensuring the quality of food on display and for topping up the servery. Plates were lacking on both occasions we ate breakfast and the quality of the cutlery was worse than that of a transport cafe. Not a reflection of a so called 4 start hotel. We were not the only ones disappointed but seldon do the English complain and the tourists will simply not return.<br />I would stay in the Hotel again but definately not eat in the resteraunt.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Dec 2006

Overall a very good hotel The room was...
Overall a very good hotel. The room was very quite and easy to access London's main shopping areas by Bus, Tube or foot. Parking was available in Queensway fairly nearby.<br />Only issue was the broken heating system which meant the hotel was very hot but this was being fixed the following day and the hotel tried everything to help make me comfortable.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Dec 2006

Room was nowhere near the standard shown in...
Room was nowhere near the standard shown in the pictures, there was exposed pipework, the room was dirty, the lamp didn't work, and the phone wasn't connected. The shower didn't drain properly and overflowed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Dec 2006

I was shocked at the size of my...
I was shocked at the size of my room. I paid the extra to get an executive doubel rather than a standard and the double bed literally went wall to wall from head to toe so you couldn't even walk round the bed to close the window, reach the wardrobe or the desk. It was refurbished and modern - but in no way a double room let alone an exec double. I did complain and they couldn;t offer me anything else.<br />The flush in the bathroom was broken, a light was out and the taps didn;t run hot and cold - just luke warm. <br />Rubbish to be honest!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2006

Arrived at hotle and after long queue was...
Arrived at hotle and after long queue was advised that they were moving me to suite round corner. Suite turned out to be a dirty bedsit with a horrible steel kitchen unit bolted to one wall.<br />Why didn't they call to say there was a problem with the hotel?<br />They accepted that I was unhappy but made sure that they charged me full price first!<br />Breakfast was cold bread in a dark room, apparently they couldn't switch the light on.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2006