Back To Hyde Park Premier Hotel details page
Hyde Park Premier Hotel Reviews
Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property
All reviews are rated out of 5
Showing 49 reviews - Most recent listed first
Not very impressed with this hotel safe didn't...
Not very impressed with this hotel , safe didn't work in room , tv didnt work ! so i called reception to ask to get moved to which i was told to wait until the following day as they had no spare rooms , so i went down to reception to say either they move me or i would like a refund an id go to a different hotel as i just had a long drive an just wanted to relax an watch some tv, so they moved us to a different room which was good of them , but this room was right next to what must of been some kind of staff room ! very very noisy no respect for guests, the room wasn't clean , there was also a naked electrical wire on show in one of the cubords totally shocking !!! the only thing id recommend about this hotel is the location for hyde park i would defiantly not stay here again!
Reviewed by j moss; Reviewed in May 2010
Not very impressed with this hotel , safe didn't work in room , tv didnt work ! so i called reception to ask to get moved to which i was told to wait until the following day as they had no spare rooms , so i went down to reception to say either they move me or i would like a refund an id go to a different hotel as i just had a long drive an just wanted to relax an watch some tv, so they moved us to a different room which was good of them , but this room was right next to what must of been some kind of staff room ! very very noisy no respect for guests, the room wasn't clean , there was also a naked electrical wire on show in one of the cubords totally shocking !!! the only thing id recommend about this hotel is the location for hyde park i would defiantly not stay here again!
Reviewed by j moss; Reviewed in May 2010
The hotel is in terrible shape lt br...
The hotel is in terrible shape.The customer service is terrible. Staff with altitude problem. Give us hell of problem when check in. They seems don't keep record of our reservation.Water heater tooks 15 mins to heat the waterHeater is not working on the extremely cold night last week. they took 6 hours to respond and get me a portable one. They spent most of the time argueing it is working.
Reviewed by S Lau; Reviewed in May 2010
The hotel is in terrible shape.The customer service is terrible. Staff with altitude problem. Give us hell of problem when check in. They seems don't keep record of our reservation.Water heater tooks 15 mins to heat the waterHeater is not working on the extremely cold night last week. they took 6 hours to respond and get me a portable one. They spent most of the time argueing it is working.
Reviewed by S Lau; Reviewed in May 2010
very small room ...
very small room
Reviewed by Gabriel E; Reviewed in May 2010
very small room
Reviewed by Gabriel E; Reviewed in May 2010
Booking a star hotel leaves expectations This hotel...
Booking a 4 star hotel leaves expectations. This hotel does not qualify as a 4 star hotel. The room is very very small and upon request there was no twin bed available. They didn't make any effort to try to arrange it upon arrival. We had great expectations, but were very disappointed!
Reviewed by B Koster; Reviewed in May 2010
Booking a 4 star hotel leaves expectations. This hotel does not qualify as a 4 star hotel. The room is very very small and upon request there was no twin bed available. They didn't make any effort to try to arrange it upon arrival. We had great expectations, but were very disappointed!
Reviewed by B Koster; Reviewed in May 2010
On booking the hotel I was very pleased...
On booking the hotel, I was very pleased with what appeared to be a hotel of excellent value as the room price had apparently been discounted to £75 from £350 for one night at 4 star accommodation. Although this hotel was quite a distance from our destination for the evening, I believed that this was worth it.However, upon arrival, we were told that there were problems and that our rooms were unavailable. Although the hotel provided transport to the alternative accommodation which we were told was also 4 Star, the new hotel was no where near the apparent standard of the Hyde Park Premier.Overall, very dissappointing and slightly suspicious. I probably would not book here again.
Reviewed by Steven P; Reviewed in May 2010
On booking the hotel, I was very pleased with what appeared to be a hotel of excellent value as the room price had apparently been discounted to £75 from £350 for one night at 4 star accommodation. Although this hotel was quite a distance from our destination for the evening, I believed that this was worth it.However, upon arrival, we were told that there were problems and that our rooms were unavailable. Although the hotel provided transport to the alternative accommodation which we were told was also 4 Star, the new hotel was no where near the apparent standard of the Hyde Park Premier.Overall, very dissappointing and slightly suspicious. I probably would not book here again.
Reviewed by Steven P; Reviewed in May 2010
Convenient location Small but clean room ...
Convenient location. Small but clean room
Reviewed by G Cameron; Reviewed in Apr 2010
Convenient location. Small but clean room
Reviewed by G Cameron; Reviewed in Apr 2010
room was very clean and well presented but...
room was very clean and well presented but very small right under the stair and their lift broke so we had what sounded like herds of elephants thundering past our heads all afternoon. problem was sorted quickly. walls are paper thin...people next door came back at 3am and had their telly on talking until all hours!! wpuld consider staying again but not in that room
Reviewed by t gardiner; Reviewed in Apr 2010
room was very clean and well presented but very small right under the stair and their lift broke so we had what sounded like herds of elephants thundering past our heads all afternoon. problem was sorted quickly. walls are paper thin...people next door came back at 3am and had their telly on talking until all hours!! wpuld consider staying again but not in that room
Reviewed by t gardiner; Reviewed in Apr 2010
no wifi as advertised room very small refreshment...
no wifi as advertised, room very small, refreshment is not a bar as we found out at 10.40 pm on our first night
Reviewed by G Costigan; Reviewed in Apr 2010
no wifi as advertised, room very small, refreshment is not a bar as we found out at 10.40 pm on our first night
Reviewed by G Costigan; Reviewed in Apr 2010
Don't be fooled by the rating that the...
Don't be fooled by the 4* rating that the hotel claims as it is certainly not a 4* hotel. The room was very small, with a small double bed and barely enough room to walk around. Shower had so little water pressure I gave up trying to use it. The late rooms website claimed I had saved £330 on the room rate, so I asked at the hotel what their usual room rate was and I was quoted £65.00, exactly what I had paid. There are no parking facilities available the nearest was at Paddington station, a good 5 - 10 minutes walk. Its cheaper than a travel inn but has less facilitie and the price paid (£65) reflects this.
Reviewed by Martin M; Reviewed in Apr 2010
Don't be fooled by the 4* rating that the hotel claims as it is certainly not a 4* hotel. The room was very small, with a small double bed and barely enough room to walk around. Shower had so little water pressure I gave up trying to use it. The late rooms website claimed I had saved £330 on the room rate, so I asked at the hotel what their usual room rate was and I was quoted £65.00, exactly what I had paid. There are no parking facilities available the nearest was at Paddington station, a good 5 - 10 minutes walk. Its cheaper than a travel inn but has less facilitie and the price paid (£65) reflects this.
Reviewed by Martin M; Reviewed in Apr 2010
excellent hotel pour le rapport qualite prix et...
excellent hotel pour le rapport qualite prix et la proximite du métro. Rien à voir avec l'hotel edward pour le meme prix.
Reviewed by O Granara; Reviewed in Apr 2010
excellent hotel pour le rapport qualite prix et la proximite du métro. Rien à voir avec l'hotel edward pour le meme prix.
Reviewed by O Granara; Reviewed in Apr 2010
My best friend and I decided to have...
My best friend and I decided to have a day in London and an overnight stay - a little celebration before we both get married this summer! Liked the look of this hotel on 'Late Rooms', and so booked the 'Deluxe Double' for £75 (split between the two of us, so a BARGAIN!) - THEN, after booking, I read some of the reviews for the hotel and began to panic as many of the reviews were quite negative. BUT we went ahead with our booking anyway. Arrived at the hotel around 2.30 on the Thursday afternoon.. were allocated room 018. Room was a good size! And nicely decorated. We had a double bed AND a single bed in the room, bathroom was small, but functional and again, nicely decorated.. Room equipped with tea/coffee making facilities etc... Bed was SO comfortable! And room was lovely and quiet - overlooking a small garden area. It was perfect! Couldn't fault it in anyway! I cannot comment on other rooms, but this one certainly suited us just FINE! Would definitely book again.
Reviewed by Helen P; Reviewed in Apr 2010
My best friend and I decided to have a day in London and an overnight stay - a little celebration before we both get married this summer! Liked the look of this hotel on 'Late Rooms', and so booked the 'Deluxe Double' for £75 (split between the two of us, so a BARGAIN!) - THEN, after booking, I read some of the reviews for the hotel and began to panic as many of the reviews were quite negative. BUT we went ahead with our booking anyway. Arrived at the hotel around 2.30 on the Thursday afternoon.. were allocated room 018. Room was a good size! And nicely decorated. We had a double bed AND a single bed in the room, bathroom was small, but functional and again, nicely decorated.. Room equipped with tea/coffee making facilities etc... Bed was SO comfortable! And room was lovely and quiet - overlooking a small garden area. It was perfect! Couldn't fault it in anyway! I cannot comment on other rooms, but this one certainly suited us just FINE! Would definitely book again.
Reviewed by Helen P; Reviewed in Apr 2010
...
Reviewed by James Roberts; Reviewed in Mar 2010
Reviewed by James Roberts; Reviewed in Mar 2010
I arrived at pm and the room I...
I arrived at 10pm and the room I was allocated was ridiculously hot (40degC+ easily) and had not been cleaned - the bed had not been made and there was rubbish in the room from previous guest. I was told I would have to return to the lobby to wait whilst the room was cleaned. I wasn't too pleased with this and asked if there was another room I could have instead. I was informed not. However, after 2 minutes I was given a new room which was an upgrade. I was happy with this room as it was clean at least. Staff weren't particularly bothered about what happended so I was disappointed and won't go there again.
Reviewed by Laura L; Reviewed in Mar 2010
I arrived at 10pm and the room I was allocated was ridiculously hot (40degC+ easily) and had not been cleaned - the bed had not been made and there was rubbish in the room from previous guest. I was told I would have to return to the lobby to wait whilst the room was cleaned. I wasn't too pleased with this and asked if there was another room I could have instead. I was informed not. However, after 2 minutes I was given a new room which was an upgrade. I was happy with this room as it was clean at least. Staff weren't particularly bothered about what happended so I was disappointed and won't go there again.
Reviewed by Laura L; Reviewed in Mar 2010
Reception staff were pleasant and helpful ...
Reception staff were pleasant and helpful.
Reviewed by A Durie; Reviewed in Mar 2010
Reception staff were pleasant and helpful.
Reviewed by A Durie; Reviewed in Mar 2010
Would definatley return to this hotel stayed for...
Would definatley return to this hotel, stayed for 1 night with 13 year old son and we both thoroughly enjoyed it.
Reviewed by kellyanne hall; Reviewed in Feb 2010
Would definatley return to this hotel, stayed for 1 night with 13 year old son and we both thoroughly enjoyed it.
Reviewed by kellyanne hall; Reviewed in Feb 2010
The hotel was conveniently located about a minute...
The hotel was conveniently located about a 5 minute walk from paddington underground station. It is presented well and very clean. The staff were pleasant but I would say that a little more customer interaction wouldn't have gone amiss! The room itself was decorated well and finished to a good standard. My only criticism would be that the room was extremely small-amenities such as an ironing board were provided but I honestly don't know how I would have put it up! All in all though, no real complaints!
Reviewed by Craig Baines; Reviewed in Feb 2010
The hotel was conveniently located about a 5 minute walk from paddington underground station. It is presented well and very clean. The staff were pleasant but I would say that a little more customer interaction wouldn't have gone amiss! The room itself was decorated well and finished to a good standard. My only criticism would be that the room was extremely small-amenities such as an ironing board were provided but I honestly don't know how I would have put it up! All in all though, no real complaints!
Reviewed by Craig Baines; Reviewed in Feb 2010
Hab a le do comentarios en distintos foros...
Había leído comentarios en distintos foros que llegaron a inquietarme. Pero tengo que decir que la sorpresa fue grata. Si que es verdad que nos alojaron en un sótano , con ventana que no se podía abrir pero la habitacion no estaba mal .Pequeña pero suficiente . Limpia. El baño aceptable y limpio . Tenía agua caliente . La calefaccion funcionaba . Muy buena ubicación con lineas de metro próximas. No se puede pedir mas en relación calidad-precio.Si volviera a Londres repetiría. Eso si, el personal ni "papa" de español ni intención alguna de entenderte.
Reviewed by ivan p; Reviewed in Feb 2010
Había leído comentarios en distintos foros que llegaron a inquietarme. Pero tengo que decir que la sorpresa fue grata. Si que es verdad que nos alojaron en un sótano , con ventana que no se podía abrir pero la habitacion no estaba mal .Pequeña pero suficiente . Limpia. El baño aceptable y limpio . Tenía agua caliente . La calefaccion funcionaba . Muy buena ubicación con lineas de metro próximas. No se puede pedir mas en relación calidad-precio.Si volviera a Londres repetiría. Eso si, el personal ni "papa" de español ni intención alguna de entenderte.
Reviewed by ivan p; Reviewed in Feb 2010
...
Reviewed by L Terblanche; Reviewed in Jan 2010
Reviewed by L Terblanche; Reviewed in Jan 2010
I was diverted from the hotel that I...
I was diverted from the hotel that I booked to a nearby hotel that was just dreadful - the Royal Eagle. The foyer was a building site, the reception staff were rude and the hotel room was freezing cold due to poorly fitting windows - stuffing gaps with toilet tissue is useless. London is the rip-off accommodation capital of the world.
Reviewed by E Wood; Reviewed in Jan 2010
I was diverted from the hotel that I booked to a nearby hotel that was just dreadful - the Royal Eagle. The foyer was a building site, the reception staff were rude and the hotel room was freezing cold due to poorly fitting windows - stuffing gaps with toilet tissue is useless. London is the rip-off accommodation capital of the world.
Reviewed by E Wood; Reviewed in Jan 2010
Rooms are small but clean lt br gt...
Rooms are small but cleanBathrooms are actually shower rooms in the roomsPillows are the hardes I have come acrossGood value for money at £55 but would no way have paid anything close to £349!
Reviewed by William S; Reviewed in Jan 2010
Rooms are small but cleanBathrooms are actually shower rooms in the roomsPillows are the hardes I have come acrossGood value for money at £55 but would no way have paid anything close to £349!
Reviewed by William S; Reviewed in Jan 2010
This is a apparently a four star hotel...
This is a apparently a four star hotel, however nothing work, the heater in the room was fixed on full, and the window was broken, and the air con was broken. Also Wifi didn't work in the hotel.Staff didn't even say 'welcome' or hello when we entered. Looked at us, then started a new phone call, leaving us waiting for 5 mins!Ok, if your alone on business, as your in a good location, however no good as a couple!
Reviewed by M Brown; Reviewed in Jan 2010
This is a apparently a four star hotel, however nothing work, the heater in the room was fixed on full, and the window was broken, and the air con was broken. Also Wifi didn't work in the hotel.Staff didn't even say 'welcome' or hello when we entered. Looked at us, then started a new phone call, leaving us waiting for 5 mins!Ok, if your alone on business, as your in a good location, however no good as a couple!
Reviewed by M Brown; Reviewed in Jan 2010
The room was very small - we were...
The room was very small - we were unable to walk around the bed to the wardrobe, we had to climb over the bed.However, the room was up to date and very clean. For a central London hotel this was excellent value for money - 10 mins walk to Paddington.
Reviewed by S Williams; Reviewed in Jan 2010
The room was very small - we were unable to walk around the bed to the wardrobe, we had to climb over the bed.However, the room was up to date and very clean. For a central London hotel this was excellent value for money - 10 mins walk to Paddington.
Reviewed by S Williams; Reviewed in Jan 2010
...
Reviewed by A Rose; Reviewed in Jan 2010
Reviewed by A Rose; Reviewed in Jan 2010
Was given room which looked fine on first...
Was given room 409 which looked fine on first appraisal, however the shower was no more than a slow leak at best. I complained and was shown a further 2 rooms, both of which had similar problems. I told the member of staff that I wasn't happy with these rooms either and that there must be a problem with the water supply. I was then informed that it was because the hotel was full! Presumably this explains why he managed to show me 2 empty rooms!??! My colleague also had the same problem with running a bath. Basically if you don't mind showering under a drip or waiting an hour and a half for a bath, then this is the hotel for you!
Reviewed by Marc W; Reviewed in Jan 2010
Was given room 409 which looked fine on first appraisal, however the shower was no more than a slow leak at best. I complained and was shown a further 2 rooms, both of which had similar problems. I told the member of staff that I wasn't happy with these rooms either and that there must be a problem with the water supply. I was then informed that it was because the hotel was full! Presumably this explains why he managed to show me 2 empty rooms!??! My colleague also had the same problem with running a bath. Basically if you don't mind showering under a drip or waiting an hour and a half for a bath, then this is the hotel for you!
Reviewed by Marc W; Reviewed in Jan 2010
Noise from the room above - no hot...
Noise from the room above - no hot water - breakfast poor, especially the quality of coffees. Must admit though that the people working in the reception were very kind, helpful and understanding.
Reviewed by ANDREAS S; Reviewed in Dec 2009
Noise from the room above - no hot water - breakfast poor, especially the quality of coffees. Must admit though that the people working in the reception were very kind, helpful and understanding.
Reviewed by ANDREAS S; Reviewed in Dec 2009
Excellent location- quiet Street close to transport links...
Excellent location- quiet Street, close to transport links and Hyde Park. A range of restaurants within easy walking distance.
Reviewed by Jackie B; Reviewed in Dec 2009
Excellent location- quiet Street, close to transport links and Hyde Park. A range of restaurants within easy walking distance.
Reviewed by Jackie B; Reviewed in Dec 2009
The price we paid for the room was...
The price we paid for the room was hugely discounted as the hotel had not long re-opened and a lot of the reviews weren't that great. We therefore found the room great value for money at the discounted rate, however wouldn't say that if we had paid full price. We managed to park for £15 a day an NCP car park nearby, which was about a 5-10 minute walk away. The tube stations were also very close, approx 5 mins walk away. If the prices remain the same for next year, I would definitely return, 1 for location (very close to Hyde Park) and 2 for cleanliness
Reviewed by Joanne B; Reviewed in Dec 2009
The price we paid for the room was hugely discounted as the hotel had not long re-opened and a lot of the reviews weren't that great. We therefore found the room great value for money at the discounted rate, however wouldn't say that if we had paid full price. We managed to park for £15 a day an NCP car park nearby, which was about a 5-10 minute walk away. The tube stations were also very close, approx 5 mins walk away. If the prices remain the same for next year, I would definitely return, 1 for location (very close to Hyde Park) and 2 for cleanliness
Reviewed by Joanne B; Reviewed in Dec 2009
Very quiet hotel with a nice surrounding area...
Very quiet hotel, with a nice surrounding area, and very close to Paddington tube station. Very nice, clean room, although there was an unpleasant smell coming from the bathroom at times.....nothing to do with my boyfriend- it must have been the drains! Staff were pleasant although they didn't mention anything about breakfast or what time we had to check out. Overall, a good stay though.
Reviewed by J P; Reviewed in Dec 2009
Very quiet hotel, with a nice surrounding area, and very close to Paddington tube station. Very nice, clean room, although there was an unpleasant smell coming from the bathroom at times.....nothing to do with my boyfriend- it must have been the drains! Staff were pleasant although they didn't mention anything about breakfast or what time we had to check out. Overall, a good stay though.
Reviewed by J P; Reviewed in Dec 2009
Room was very small but very well equipped...
Room was very small but very well equipped. very quiet location and extremely comfortable bed. Would highly recommend it.
Reviewed by STEVE O; Reviewed in Dec 2009
Room was very small but very well equipped. very quiet location and extremely comfortable bed. Would highly recommend it.
Reviewed by STEVE O; Reviewed in Dec 2009
A very good value for money hotel Ideal...
A very good value for money hotel. Ideal position for tubes or trains. The rooms were vewry clean and of high standard. Would definitely stay there again. Staff very sociable and helpful.
Reviewed by G Baldry; Reviewed in Dec 2009
A very good value for money hotel. Ideal position for tubes or trains. The rooms were vewry clean and of high standard. Would definitely stay there again. Staff very sociable and helpful.
Reviewed by G Baldry; Reviewed in Dec 2009
After providing all of my contact details the...
After providing all of my contact details the hotel left it until I arrived at 9.30pm to tell me I was being bounced to another hotel. They could not be bothered to call me!!!That would not be so bad , but they actually down graded me in process . They failed to have any contact with the receiving hotel and this added to mass confusion on check in. Forget going to the hotel
Reviewed by P Turner; Reviewed in Dec 2009
After providing all of my contact details the hotel left it until I arrived at 9.30pm to tell me I was being bounced to another hotel. They could not be bothered to call me!!!That would not be so bad , but they actually down graded me in process . They failed to have any contact with the receiving hotel and this added to mass confusion on check in. Forget going to the hotel
Reviewed by P Turner; Reviewed in Dec 2009
My room was too hot and the water...
My room was too hot and the water wasnt hot enough. I had to change rooms twice in five minutes. The people running the hotel were very nice but didnt really understand my concerns. Great location and very clean. Maybe I have been a little harsh. I enjoyed my stay but would choose a different hotel next time. No bar and very small rooms were the biggest problems for me.
Reviewed by Tony G; Reviewed in Dec 2009
My room was too hot and the water wasnt hot enough. I had to change rooms twice in five minutes. The people running the hotel were very nice but didnt really understand my concerns. Great location and very clean. Maybe I have been a little harsh. I enjoyed my stay but would choose a different hotel next time. No bar and very small rooms were the biggest problems for me.
Reviewed by Tony G; Reviewed in Dec 2009
...
Reviewed by T Robson; Reviewed in Nov 2009
Reviewed by T Robson; Reviewed in Nov 2009
...
Reviewed by C Humphreys; Reviewed in Nov 2009
Reviewed by C Humphreys; Reviewed in Nov 2009
...
Reviewed by Richard C; Reviewed in Nov 2009
Reviewed by Richard C; Reviewed in Nov 2009
The recent renovations are certainly nice but need...
The recent renovations are certainly nice, but need to be completed. For instance, the decor (especially in the bathroom) was top notch, but the windows were in such a bad state they leaked in light rain. And while the bathroom looked nice, the drip of a showerwas really awful (in room 408, top floor... try to avoid the top floor!!).Free internet in the rooms is a fantastic touch. The bed was comfortable, and the a/c worked fine. If it hadn't been for a) the shower; b) the incredibly noisy, arrogant, aggressive jerks who were our neighbours (not the hotel's fault), the stay would've been great.Oh, and £15 for breakfast is way too expensive. I just went to the cafes and the shops down the street.
Reviewed by K A; Reviewed in Nov 2009
The recent renovations are certainly nice, but need to be completed. For instance, the decor (especially in the bathroom) was top notch, but the windows were in such a bad state they leaked in light rain. And while the bathroom looked nice, the drip of a showerwas really awful (in room 408, top floor... try to avoid the top floor!!).Free internet in the rooms is a fantastic touch. The bed was comfortable, and the a/c worked fine. If it hadn't been for a) the shower; b) the incredibly noisy, arrogant, aggressive jerks who were our neighbours (not the hotel's fault), the stay would've been great.Oh, and £15 for breakfast is way too expensive. I just went to the cafes and the shops down the street.
Reviewed by K A; Reviewed in Nov 2009
Very disappointed with the whole experience The pictures...
Very disappointed with the whole experience. The pictures shown on Late Room are not actually of the rooms you will stay in. We were taken from one building to another (which had a Best Western sign outside it) and then told the room we were staying in was across the road in yet another building. The room was tiny, hot and noisy. When I complained on checkout, all I got was "sorry". Thats not very good customer service. If you stay here make sure you understand which building you are in.
Reviewed by n ahmed; Reviewed in Nov 2009
Very disappointed with the whole experience. The pictures shown on Late Room are not actually of the rooms you will stay in. We were taken from one building to another (which had a Best Western sign outside it) and then told the room we were staying in was across the road in yet another building. The room was tiny, hot and noisy. When I complained on checkout, all I got was "sorry". Thats not very good customer service. If you stay here make sure you understand which building you are in.
Reviewed by n ahmed; Reviewed in Nov 2009
Stayed two nights and had three rooms first...
Stayed two nights and had three rooms, first room was a matchbox! second was top floor below the water tanks and kept us awake all night, third room was ok but only ok, service and rooms were dreadfull! Would never stay there again!
Reviewed by T Dunkley; Reviewed in Nov 2009
Stayed two nights and had three rooms, first room was a matchbox! second was top floor below the water tanks and kept us awake all night, third room was ok but only ok, service and rooms were dreadfull! Would never stay there again!
Reviewed by T Dunkley; Reviewed in Nov 2009
There was construction happening most mornings one morning...
There was construction happening most mornings.one morning an extremely rude guest woke us up shouting about said construction and when confronted by my partner to keep it down she insulted him too,the hotel did not comment on this matter further with us even though one was present at the time.The rooms are very small and the bathroom we had, had very low pressure in the taps.As a lift was being installed at the time,we had to walk four flights of narrow stairs each day. On our first night we got transfered to a 5 star hotel for the night due to maintenance problems at the Hyde Park Premeire,that was great,the hotel we stayed in was lovely.The cleaners in the Hyde Park hotel were good and it was easy to get to and from the hotel,like most places in london.Overall i think the hotel needs to vastly improve, espcially customer relations and general manners.
Reviewed by G O Reilly; Reviewed in Nov 2009
There was construction happening most mornings.one morning an extremely rude guest woke us up shouting about said construction and when confronted by my partner to keep it down she insulted him too,the hotel did not comment on this matter further with us even though one was present at the time.The rooms are very small and the bathroom we had, had very low pressure in the taps.As a lift was being installed at the time,we had to walk four flights of narrow stairs each day. On our first night we got transfered to a 5 star hotel for the night due to maintenance problems at the Hyde Park Premeire,that was great,the hotel we stayed in was lovely.The cleaners in the Hyde Park hotel were good and it was easy to get to and from the hotel,like most places in london.Overall i think the hotel needs to vastly improve, espcially customer relations and general manners.
Reviewed by G O Reilly; Reviewed in Nov 2009
the elevator was out of service and our...
the elevator was out of service and our room was on the fourth floor which felt more like the fifth floor, the refrigerator in the room did not work, the shower did not work, only a few drops of water coming out , the location is excellent and the staff is very nice.
Reviewed by Christian A; Reviewed in Oct 2009
the elevator was out of service and our room was on the fourth floor which felt more like the fifth floor, the refrigerator in the room did not work, the shower did not work, only a few drops of water coming out , the location is excellent and the staff is very nice.
Reviewed by Christian A; Reviewed in Oct 2009
excellent value for money excellent customer service when...
excellent value for money, excellent customer service when we had forgotten something in the room after checkout. location is really good for getting anywhere central
Reviewed by A Wren; Reviewed in Oct 2009
excellent value for money, excellent customer service when we had forgotten something in the room after checkout. location is really good for getting anywhere central
Reviewed by A Wren; Reviewed in Oct 2009
Price is what you pay Value is what...
Price is what you pay...Value is what you getBut no....even with London's extravagant prices this is NOT valueLocation is good with easyb access to Bus and Tube ....butThere has to be a better alternative
Reviewed by Don M; Reviewed in Oct 2009
Price is what you pay...Value is what you getBut no....even with London's extravagant prices this is NOT valueLocation is good with easyb access to Bus and Tube ....butThere has to be a better alternative
Reviewed by Don M; Reviewed in Oct 2009
Lift being installed steep staircase Very tiny double...
Lift being installed, steep staircase. Very tiny double room, but well decorated and fitted out
Reviewed by John C; Reviewed in Oct 2009
Lift being installed, steep staircase. Very tiny double room, but well decorated and fitted out
Reviewed by John C; Reviewed in Oct 2009
My Wife and I stayed weeks in all...
My Wife and I stayed 3 weeks in all. Very good service, friendly staff always around, great central location a few minutes walk from Paddington tube etc and very good value for money. Room and en suite fully refurbished and large flat screen television. Laundry service very reliable.
Reviewed by Kenneth S; Reviewed in Oct 2009
My Wife and I stayed 3 weeks in all. Very good service, friendly staff always around, great central location a few minutes walk from Paddington tube etc and very good value for money. Room and en suite fully refurbished and large flat screen television. Laundry service very reliable.
Reviewed by Kenneth S; Reviewed in Oct 2009
Alleges that it's a four star - nowhere...
Alleges that it's a four star - nowhere near I'm afraid. Impossibly small room (even for a major city) that was impossibly hot and with an air-con unit that didn't respond. The lift (still) wasn't working and the broadband was so slow that it rendered itself useless. Service at reception was polit and informative but you just get the impression that they know yo won't be coming back....
Reviewed by Gary A; Reviewed in Oct 2009
Alleges that it's a four star - nowhere near I'm afraid. Impossibly small room (even for a major city) that was impossibly hot and with an air-con unit that didn't respond. The lift (still) wasn't working and the broadband was so slow that it rendered itself useless. Service at reception was polit and informative but you just get the impression that they know yo won't be coming back....
Reviewed by Gary A; Reviewed in Oct 2009
We were very happy with the accomodation very...
We were very happy with the accomodation very clean and had everything we needed nothing was to much trouble. Only problem we had was having to climb five flights of stairs. but as they are installing a lift that won,t be a problem in the future
Reviewed by IRIS GOWER; Reviewed in Oct 2009
We were very happy with the accomodation very clean and had everything we needed nothing was to much trouble. Only problem we had was having to climb five flights of stairs. but as they are installing a lift that won,t be a problem in the future
Reviewed by IRIS GOWER; Reviewed in Oct 2009
The hotel is ideally place if arriving via...
The hotel is ideally place if arriving via Paddington station as its a 5-minute walk. There was a porter at the reception when we booked in as the lift was 'out of order', which is just as well as we were on the third floor. The room itself was very nice and clean. However, the fridge was very warm and not usable for storing drinks. The A/C said it was set to 18 but it was much warmer in the room and we had to open the window to get some cool air. Otherwise, a very nice stay. I would stay again providing the lift, fridge and A/C are working properly.
Reviewed by L Louth; Reviewed in Oct 2009
The hotel is ideally place if arriving via Paddington station as its a 5-minute walk. There was a porter at the reception when we booked in as the lift was 'out of order', which is just as well as we were on the third floor. The room itself was very nice and clean. However, the fridge was very warm and not usable for storing drinks. The A/C said it was set to 18 but it was much warmer in the room and we had to open the window to get some cool air. Otherwise, a very nice stay. I would stay again providing the lift, fridge and A/C are working properly.
Reviewed by L Louth; Reviewed in Oct 2009
...
Reviewed by Nick Henry; Reviewed in Sep 2009
Reviewed by Nick Henry; Reviewed in Sep 2009
Having driven miles all I wanted was the...
Having driven 550 miles all I wanted was the room I had booked and some much needed rest. I was told on arrival that there were no rooms at this hotel, and that they were having to put me in a "sister" hotel "2 minutes walk away". I reluctantly agreed to this only to find that this hotel was also short of rooms and was allocated an attic room (up some uncarpeted stairs) which contained twin beds and little else. Unacceptable, I told Reception I was returning to Hyde Park Premier, where surprisingly they had a room available after all. The staff seemed very reluctant to allocate this room, I presume because I was only paying the LateRooms price. On receipt of my room key I then had to climb 4 floors as there is works going on to replace (??) the lift. The room itself was pleasant enough and had obviously been refitted recently. The shower, however, lacked any pressure whatsoever and let an otherwise nice room down. Won't be staying here again!!
Reviewed by k robertson; Reviewed in Sep 2009
Having driven 550 miles all I wanted was the room I had booked and some much needed rest. I was told on arrival that there were no rooms at this hotel, and that they were having to put me in a "sister" hotel "2 minutes walk away". I reluctantly agreed to this only to find that this hotel was also short of rooms and was allocated an attic room (up some uncarpeted stairs) which contained twin beds and little else. Unacceptable, I told Reception I was returning to Hyde Park Premier, where surprisingly they had a room available after all. The staff seemed very reluctant to allocate this room, I presume because I was only paying the LateRooms price. On receipt of my room key I then had to climb 4 floors as there is works going on to replace (??) the lift. The room itself was pleasant enough and had obviously been refitted recently. The shower, however, lacked any pressure whatsoever and let an otherwise nice room down. Won't be staying here again!!
Reviewed by k robertson; Reviewed in Sep 2009
2
out of 5
Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting. All reviews posted are the opinions of people who have stayed at this accommodation, not of Hotels-London.co.uk. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our terms and conditions.