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Hyatt Regency London The Churchill Reviews

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Overall Rating

4
Summary For All Guests
Customer Service Quality of Room Quality of Food
Cleanliness of Hotel Value for Money Family Friendly
85%
would stay again
Showing reviews by All Guests

All these reviews are written by real guests who booked through Hotels-London.co.uk or LateRooms.com

 Hyatt Regency London The Churchill  out of 5 Customer Rating

Best location, excellent mattress / shower/ service/ friendly staff/ clean room .
I have travelled through out this country and stayed in various Hotels , for me Hyatt Churchill is one if the top 3 to stay in London .
I would gladly recommend this to my friends .

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Ilyas M From England Who stayed in January 2012

 Hyatt Regency London The Churchill  out of 5 Customer Rating
Super "Secret Room" Deal !!!

Booked through the secret room deal with late rooms and couldn't believe our luck with the central location of the hotel. Getting there via tube from Euston was easy and our 8 yr old son loved getting to grips with the Tube system (we really didn't need to do any sight-seeing we could have just travelled from one line to another all day!!!)
Check in was a relatively simple affair although there seemed to be some mix up with the receptionist saying we had only booked the room for 2 adults (I hadn't and had my late rooms booking to confirm this) but there was no problem and she was very obliging about room choice etc. Breakfast although nice is expensive £25 per head with a 50% discount for children up to 12 but hey, that's London !!
The beds are fantastically comfy even our son's put -up was great. Overall it was a great,convenient ,quality hotel at a very reasonable price and when we return I'll definitely look for the same secret room description again and hope it's still there.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by J Burns From Preston, England Who stayed in October 2011

 Hyatt Regency London The Churchill  out of 5 Customer Rating
Portman Sq Hotel

Well located, nice room, great guest service, friendly staff. Dinner in the Montagu and service were really good for a large hotel. Charge for Wifi is adventurous.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Jeremy R From Lincoln, England Who stayed in October 2011

 Hyatt Regency London The Churchill  out of 5 Customer Rating
Nice hotel very expensive - clean - welcome card on arrival but to wrong people not us!.

Room service poor three times asked for clean replacement glasses and water - came with towels - gave up in the end.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Hayley T From Leeds, England Who stayed in September 2011

 Hyatt Regency London The Churchill  out of 5 Customer Rating
Great location with top customer service

The hotel was well placed for an overnight shopping stay in London. The club floor is most definately worth the extra to upgrade, but beware that the cost they quote at check in does not include VAT.
The happy hour (well, happy two hours really, as it's from 5.30 - 7.30pm) was great - all drinks (beer, wine and cocktails) and canapes all at no charge. That said, drinks at anytime such as coffee, teas, water, beer, & coke are at no charge at all if taken in the club room.
The staff could just not do enough for you - they were all outstanding.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Elaine L From Weybridge, England Who stayed in August 2011

 Hyatt Regency London The Churchill  out of 5 Customer Rating
Weekend break at the Hyatt Regency, the Churchill.

Simply excellent. We booked via the secret rooms link, and selected central London. What a result ! A fantastic hotel, just around the corner from Regent St. Excellent customer service from the staff on the front desk. The hotel has recently undergone refurbishment and this was apparent in the great quality and cleanliness of the room. This is simply a great quality hotel. I recommend this hotel, and hope to stay there again for our next trip to London. The only possible improvement would be the attention of the waiter at breakfast, who failed to clear used plates and bowls away quickly. Otherwise excellent.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by A D From England Who stayed in August 2011

 Hyatt Regency London The Churchill  out of 5 Customer Rating
Fantastic location, great service!

A wonderful place to stay - I wouldn't want to be anywhere else! Service was second-to-none, from the porters to the waiters, waitresses and hotel staff. Nothing was too much trouble. Accommodated well for 8 year old too! Thanks for a fabulous stay! I have recommended it to family and friends - my sister is there now!

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Melissa L From Jersey, England Who stayed in August 2011

 Hyatt Regency London The Churchill  out of 5 Customer Rating
The Churchill

We had a very pleasant stay. All the staff were exceptionally polite and helpful and we were made to feel very welcome.

Summary
Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Thomas R From Norwich, England Who stayed in August 2011

 Hyatt Regency London The Churchill  out of 5 Customer Rating

This hotel was lovely and ideally situated for Oxford Road shopping. We didnt have any problems with anything whilst we were there and found all staff pleasant and helpful. We didnt eat breakfast there so cant comment on the food.

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Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by N Hancock From Manchester, England Who stayed in August 2011

 Hyatt Regency London The Churchill  out of 5 Customer Rating
Great stay

We booked this through the secret rooms on late rooms and were thrilled
From the moment we arrived the staff coulfd not have been more helpful. The room was immaculate and easily big enough for the extra bed for our daughter.
The birthday cake waiting for us really made her day
Highly recommended

Summary
Customer Service Quality of Room Quality of Food
 
Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by W Martin From England Who stayed in August 2011

WHAT DID THE BEST REVIEW SAY?

Booked through the secret room deal with late rooms and couldn't believe our luck with the central location of the hotel. Getting there via tube from Euston was easy and our 8 yr old son loved getting to grips with the Tube system (we really didn't need to do any sight-seeing we could have just travelled from one line to another all day!!!)
Check in was a relatively simple affair although there seemed to be some mix up with the receptionist saying we had only booked the room for 2 adults (I hadn't and had my late rooms booking to confirm this) but there was no problem and she was very obliging about room choice etc. Breakfast although nice is expensive £25 per head with a 50% discount for children up to 12 but hey, that's London !!
The beds are fantastically comfy even our son's put -up was great. Overall it was a great,convenient ,quality hotel at a very reasonable price and when we return I'll definitely look for the same secret room description again and hope it's still there. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 5 out of 5 Reviewed by J Burns
From Preston, England
Who stayed in October 2011

WHAT DID THE WORST REVIEW SAY?

room service poor three times asked for clean replacement glasses and water - came with towels - gave up in the end. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly

Show More/Less 1 out of 5Reviewed by Hayley T
From Hayley T
Who stayed in September 2011
View More Hyatt Regency London The Churchill Reviews

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