Hyatt Regency London The Churchill Reviews

Best location, excellent mattress / shower/ service/ friendly staff/ clean room .
I have travelled through out this country and stayed in various Hotels , for me Hyatt Churchill is one if the top 3 to stay in London .
I would gladly recommend this to my friends .

Booked through the secret room deal with late rooms and couldn't believe our luck with the central location of the hotel. Getting there via tube from Euston was easy and our 8 yr old son loved getting to grips with the Tube system (we really didn't need to do any sight-seeing we could have just travelled from one line to another all day!!!)
Check in was a relatively simple affair although there seemed to be some mix up with the receptionist saying we had only booked the room for 2 adults (I hadn't and had my late rooms booking to confirm this) but there was no problem and she was very obliging about room choice etc. Breakfast although nice is expensive £25 per head with a 50% discount for children up to 12 but hey, that's London !!
The beds are fantastically comfy even our son's put -up was great. Overall it was a great,convenient ,quality hotel at a very reasonable price and when we return I'll definitely look for the same secret room description again and hope it's still there.

Well located, nice room, great guest service, friendly staff. Dinner in the Montagu and service were really good for a large hotel. Charge for Wifi is adventurous.

Room service poor three times asked for clean replacement glasses and water - came with towels - gave up in the end.

The hotel was well placed for an overnight shopping stay in London. The club floor is most definately worth the extra to upgrade, but beware that the cost they quote at check in does not include VAT.
The happy hour (well, happy two hours really, as it's from 5.30 - 7.30pm) was great - all drinks (beer, wine and cocktails) and canapes all at no charge. That said, drinks at anytime such as coffee, teas, water, beer, & coke are at no charge at all if taken in the club room.
The staff could just not do enough for you - they were all outstanding.

Simply excellent. We booked via the secret rooms link, and selected central London. What a result ! A fantastic hotel, just around the corner from Regent St. Excellent customer service from the staff on the front desk. The hotel has recently undergone refurbishment and this was apparent in the great quality and cleanliness of the room. This is simply a great quality hotel. I recommend this hotel, and hope to stay there again for our next trip to London. The only possible improvement would be the attention of the waiter at breakfast, who failed to clear used plates and bowls away quickly. Otherwise excellent.

A wonderful place to stay - I wouldn't want to be anywhere else! Service was second-to-none, from the porters to the waiters, waitresses and hotel staff. Nothing was too much trouble. Accommodated well for 8 year old too! Thanks for a fabulous stay! I have recommended it to family and friends - my sister is there now!

We had a very pleasant stay. All the staff were exceptionally polite and helpful and we were made to feel very welcome.

This hotel was lovely and ideally situated for Oxford Road shopping. We didnt have any problems with anything whilst we were there and found all staff pleasant and helpful. We didnt eat breakfast there so cant comment on the food.

We booked this through the secret rooms on late rooms and were thrilled
From the moment we arrived the staff coulfd not have been more helpful. The room was immaculate and easily big enough for the extra bed for our daughter.
The birthday cake waiting for us really made her day
Highly recommended

Helpfull friendly staff, good customer services, lovely room , well equiped. Perfect location for London city visit enjoyed our stay. We didnt sample the food. Only downside was cost of breakfast at £27 a head for full breakfast, Im afraid is ridiculous. Mini bar prices were double that of friends staying nearby . £ 4 for a bottled water or can of coke !!

Nice hotel grate staff,but I have stayed in better 5* hotels in London and would say this is more like a 4* .... But I still enjoyed it

My wife and i stayed in this hotel for our anniversay. We both found it to be in a great location. The room was a great size with great views. All staff were very proffessional at all times. When the receptionist asked what was our stay for and was told it was our anniversary she had red and white wine sent to our room complimentary. Nice touch..... Would reccommend this hotel and will definately be staying again.

Excellent location for our requirments, the reception staff we very helpfull and very appologetic when our refreshments ordered on arrival did not come after half an hour of waiting. A bottle of processeco arrived when we came back to our room with compliments along with water and three apples, a nice touch, thoughtfull and have earned them two more customers ( our friends booked in last weekend) very clean, happy to accomodate children.

5*, Well what would you expect. Laterooms.com special deal allowed us to stop at a very special hotel. Stunning location and very easy access to London.

Hotel was booked under the secret hotel scheme, what a result !! hotel was fantastic and ideally located. even supplied a birthday cake and champagne because it was my wife's birthday. made us feel really welcome

After i booked via secret rooms, some of the reviews gave me some concern. i heard that they wernt very friendly to "locals" and it wasnt much of a 5 star hotel. Well both above comments are rubbish, This is a fantastic hotel, well placed just off Oxford Street. Receptionist was lovely (Monika) the room was of a good standard. Being given a cake and some bubbly for a special occasion really topped it off. Afternoon tea was very expensive but very nice. All in all, a typical (very good) 5 star hotel. would stay again without doubt.

The hotel didn't seem very interested in providing a good service, we had a poor experience and as such didn't spend any more time than necessary at the hotel.

Fantastic hotel and great room, great value for money for the location.
highly recommend this place

Excellent customer service , clean , very comfortable rooms , but important to specify if you want a "non smoking" floor. Would very happily stay there again

I booked this hotel whilst browsing for another holiday. The hotel was one of the best I've recently stayed in. Upon arriving at the reception all the hotel staff were very polite and helpful. Our room (5th floor) was large & immaculate inside. There was no spa/pool at the hotel although there was a Virgin gym nearby which we used.
My only criticism was the price of the overnight parking (£30), although i used the meter controlled zones which expired at 1830 on the Saturday and therefore only cost £14.

Took a long time to find because we relied on a map down loaded from Hyatt web site. However room and service was as good as, if not better than, we had hoped. We thought that breakfast at £27:00 each was a bit pricey.

This was a great hotel, central to everything we wanted to do and see. Room service was excellent and plentiful, the restaurant was a treat with food prepared perfectly, but the rooms were the best part. Great linens, comfortable beds, fully stocked and imaginative bar in the room, and everything was at hand! First class and top quality all the way. Nothing was too much trouble! The staff were very professional and cheerful. A bargain by any standard for what you get.

There were a number of negative reviews about this hotel but our experience was nothing but positive. We checked in to a room with a kingsize bed on the 7th floor. The room was small but attention to detail was excellent. The bed was extremely comfortable and the aircon was easily controlled even though it is winter. It was a fabulous stay and the staff were amazing.

Having stayed in a number of 5 star hotels across London, I was a little disappointed with the Hyatt which definitely felt more like a 4 star hotel. The lobby and reception looked promising but our room was distinctly average and lacked the usual excellence of a 5 star. The decor was dull, the bedding was not especially good quality and I was surprised that there wasn't any complimentary bottled water in the room. Also there was no turn down service and you had to pay extra for the wireless internet. Maybe I'm just spoilt from having visited some truly great hotels but I really wouldn't choose to stay here again since I know you can get much better rooms at the same price or lower in a nearby area.

We booked the night before our stay under a secret rooms deal - Wow, we were not disappointed!! Arrived and parking was FOC for 24 hrs, which is a big perk in London. Upon check in because it was my hubbys birthday they upgraded us to the 9th floor a Club Deluxe Suite, which was really lovely. This also entitled us to access the Club Lounge, with complimentry continetal brekkie. Also we recieved complimentry birthday cake, champagne & fruit. We felt totally spoilt by the staff here, they really made our w/end special.
The location is fantastic for exploring London with many places within walking distance. Although we did not try the main restaurant it looked busy and felt like it had a good atmosphere.
I was really pleased with the deal, how the staff treated us and the luxurious quality of this hotel...I could not have planned it better if I had booked months in advance, let alone a few hours before!!

Myself, my wife and 8 month old arrived at the hotel around 1330 hoping to check-in and leave our bags. We did not expect to get our room at that time, and we didn't. Very pleasant receptionist checked us in and said they were going to give us a slightly larger room so they could fit the crib we had requested in, but that it was not yet ready however the cib and our bags would be in the room on our return. Check-in time is stated as 1400 and we returned at 1530, however the room was still not ready and they opted to put us in a different room again. The crib was not ready and our bags were not there, the room was good for two people but not suitable for a crib and crawling baby. The king size bed was very comfortable however I can sleep in a standard just fine and the extra room would be good. We only had two small bags and a buggy and there was very little space. Only one small bin in the room which was filled with one nappy change. As a result of the room change the newspaper booked did not appear and the price did not include breakfast. I guess the price of 139 GBP is for the location.

We were really pleased when we entered the Churchill Hotel, we received a warm welcome from the staff and the hotel looked very nice. Our room was very well decorated and spotless but we felt it was rather small (and that was before they added our 4 year olds single bed to the room!!!) with the addition of a single bed there really wasnt any room to move and our stay was spoilt because of this. It would have been nice if one of the staff had taken a while to think about space when putting us in the room-after all it was a 5 star hotel!. I dont think the hotel did anything special for children but on the whole was a nice break however I dont think I'll return with my daughter-nice hotel to stay in with friends though.

Location Great, Web advertises Parking available but no mention of GBP30 per night. Manageress agreed to reduce it to GBP10, hotel caters more for arab visitors. Room small.

We booked this hotel as a nice treat to my girlfriend after having a below average hoilday in Egypt this summer. We arrived at the hotel and the check in staff were polite yet there always seemed to be a language barrier, I have a clear middle class kentish accent and can be clearly understood by all backgrounds, But i had to repeat slowly and her english needed alot of work for this kind of proffession. The woman checking us in was rude at times half way through explaining something she answered the phone, There were other checkin staff checking other people in and they were undisturbed, We both felt like we were being looked down at as lower working class that didnt belong there. apart from that everything was fantastic, concierge was extremely helpfull with great knowlage of the city. the room was very clean and with suited decor. Checking out was quick and easy, This hotel is easily a4star hotel with good staff except the person that checked us in.

This hotel was an oasis amid the hustle and bustle of London. Very clean , fresh white bed linen and towels. My son was accomodated on a portable bed which whilst extremely hard served its purpose for the duration of our stay. Bathroom was a little cold as no seperate source of heat, overall though excellent value for money and an enjoyable stay.

Fanstastic deal hotel was out of this world right off oxford street amasing deal dont hesitate to book with late rooms .com will be booking through them again without any hesitation for next trip to the city

Everything was fine apart from that the A/C didn't work. The hotel were very efficient and fixed it straight away.

We booked this hotel, specifically choosing a five star, expecting a quality service. Sadly we've had better service in a budget hotel than this so called luxury hotel. On arrival we were made to feel uncomfortable and interrogated on our nationality and movements (we are white british). Although our booking confirmation clearly showed the booking included our 9 year old daughter, the room had not been prepared and our daughter had no bed/towels/cups etc. We were advised that this would be rectified, however our room was still without the additional bed/towels etc. when we returned later in the evening and it took a complaint to the duty manager to eventually rectify the situation. The next morning not even an apology.

The service at this hotel was impeccable. The only problem I had was with the cost of everything £8 for a small glass of wine is expensive even for London. Add the service charge that they insist on adding, and it left me so frustrated that I don't want to pay for this luxury again.

Only at this hotel a night but it was lovely get position for London, lovely rooms, and the hotel itself was amazing, will be visiting again

This hotel was absolutely lovely and in an ideal location for oxford strett the staff were very friendly indeed i would absolutely stay here agian

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