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Hotel Russell Reviews
Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property
All reviews are rated out of 5
Showing 123 reviews - Most recent listed first
From the minute we arrived we were greeted...
From the minute we arrived we were greeted straight away and from then on the staff were all brilliant. It is so unusual to get that in the big city hotels but they are doing something right with their training of all their staff. It was my special birthday weekend and our 30th wedding anniversary and would highly reccommend this hotel. We got a good deal through late rooms and if we can get that kind of deal again we will always use this hotel.
Reviewed by W McKnight; Reviewed in Jun 2010
From the minute we arrived we were greeted straight away and from then on the staff were all brilliant. It is so unusual to get that in the big city hotels but they are doing something right with their training of all their staff. It was my special birthday weekend and our 30th wedding anniversary and would highly reccommend this hotel. We got a good deal through late rooms and if we can get that kind of deal again we will always use this hotel.
Reviewed by W McKnight; Reviewed in Jun 2010
I was stunned to enter my room the...
I was stunned to enter my room, the furniture was old and worn out, not what I expected at all. depressing
Reviewed by r ollerton; Reviewed in Jun 2010
I was stunned to enter my room, the furniture was old and worn out, not what I expected at all. depressing
Reviewed by r ollerton; Reviewed in Jun 2010
The hotel is in a wonderful position on...
The hotel is in a wonderful position on one side of Russell Square, and ideally placed for the west end. We were blessed with sunny weather which enhanced the atmosphere well into the evening. The food was marvellous. Next time we will get a room with a view of the Square.
Reviewed by steven beckett; Reviewed in May 2010
The hotel is in a wonderful position on one side of Russell Square, and ideally placed for the west end. We were blessed with sunny weather which enhanced the atmosphere well into the evening. The food was marvellous. Next time we will get a room with a view of the Square.
Reviewed by steven beckett; Reviewed in May 2010
Marbled and carpeted traditional hotel our room on...
Marbled and carpeted traditional hotel. our room on first floor had been recently refurbished and though not large was clean with an extremely comfortable bed. breakfast room large and airy with choice of traditional engish or continental breakfast and very good service.this was the most recent of several visits and hotel a favourite when visiting london.
Reviewed by S Harrison; Reviewed in May 2010
Marbled and carpeted traditional hotel. our room on first floor had been recently refurbished and though not large was clean with an extremely comfortable bed. breakfast room large and airy with choice of traditional engish or continental breakfast and very good service.this was the most recent of several visits and hotel a favourite when visiting london.
Reviewed by S Harrison; Reviewed in May 2010
Excellent position for euston station and all buses...
Excellent position for euston station and all buses.
Reviewed by carole w; Reviewed in May 2010
Excellent position for euston station and all buses.
Reviewed by carole w; Reviewed in May 2010
I travel much and spend countless nights out...
I travel much and spend countless nights out of town. This bed was the most comfortable :) Room service provided poor quality food at high prices. Decor is very nice, bar kinda shabby. Good value for money. Super location.
Reviewed by A Bowles; Reviewed in May 2010
I travel much and spend countless nights out of town. This bed was the most comfortable :) Room service provided poor quality food at high prices. Decor is very nice, bar kinda shabby. Good value for money. Super location.
Reviewed by A Bowles; Reviewed in May 2010
Fabulous hotel very grand and nice bar Old...
Fabulous hotel, very grand and nice bar. Old fashioned service like it used to be. Corridors were wider than the room but nothing unusual for a London hotel. Had a great stay.
Reviewed by Kevin J; Reviewed in May 2010
Fabulous hotel, very grand and nice bar. Old fashioned service like it used to be. Corridors were wider than the room but nothing unusual for a London hotel. Had a great stay.
Reviewed by Kevin J; Reviewed in May 2010
Excellent location in prime area but rooms very...
Excellent location in prime area but rooms very much in need of renovation, shabby, faded carpets, ancient TV with appalling picture quality. Good breakfast. Short staffed, took ages to find someone to retrieve our bags from cloakroom.
Reviewed by Moira C; Reviewed in May 2010
Excellent location in prime area but rooms very much in need of renovation, shabby, faded carpets, ancient TV with appalling picture quality. Good breakfast. Short staffed, took ages to find someone to retrieve our bags from cloakroom.
Reviewed by Moira C; Reviewed in May 2010
Great location for getting out and about room...
Great location for getting out and about, room was good, check in was very quick.
Reviewed by R Nelson; Reviewed in May 2010
Great location for getting out and about, room was good, check in was very quick.
Reviewed by R Nelson; Reviewed in May 2010
Excellent hotel we have stayed there three times...
Excellent hotel we have stayed there three times before and have never been dissapointed.We frequently spend a few days in London and will always stay at the Russell whenever possible.
Reviewed by K Boddison; Reviewed in May 2010
Excellent hotel we have stayed there three times before and have never been dissapointed.We frequently spend a few days in London and will always stay at the Russell whenever possible.
Reviewed by K Boddison; Reviewed in May 2010
When we first arrived we were given the...
When we first arrived we were given the wrong key to our room, so after being sent up to the sixth floor we found the key did'nt work after much trying. Back down sixth floors again and discovered that the receptionist had given us the keys to room 623 not 632, an easy mistake I suppose. On eventually gaining entry to the right room we discovered that the room was fantastic, very clean and spacious with great views over Russell park and the rest of London. After that first mix up the staff were very helpful and efficient especially the concierge. Breakfast was buffet style with much to choose from and was excellent value. The hotel is very convenient for the underground and the Piccadilly line, and you can be in Covent Garden in ten minutes. The evening bar was cozy, but some settees need renewing with some of the leather very worn and ripped. Victorian interior design at its best with a fantastic marble entrance hall and staircase - I would recommend this hotel and will certainly stop there again.
Reviewed by Andrew Pennance; Reviewed in May 2010
When we first arrived we were given the wrong key to our room, so after being sent up to the sixth floor we found the key did'nt work after much trying. Back down sixth floors again and discovered that the receptionist had given us the keys to room 623 not 632, an easy mistake I suppose. On eventually gaining entry to the right room we discovered that the room was fantastic, very clean and spacious with great views over Russell park and the rest of London. After that first mix up the staff were very helpful and efficient especially the concierge. Breakfast was buffet style with much to choose from and was excellent value. The hotel is very convenient for the underground and the Piccadilly line, and you can be in Covent Garden in ten minutes. The evening bar was cozy, but some settees need renewing with some of the leather very worn and ripped. Victorian interior design at its best with a fantastic marble entrance hall and staircase - I would recommend this hotel and will certainly stop there again.
Reviewed by Andrew Pennance; Reviewed in May 2010
Consiglio questo hotel per soggiornare a Londra Camera...
Consiglio questo hotel per soggiornare a Londra. Camera molto carina e pulita con tutte le comodità, addirittura con ferro da stiro e phon.La colazione all'inglese servita nell' hotel è veramente buona!
Reviewed by Gemma M; Reviewed in May 2010
Consiglio questo hotel per soggiornare a Londra. Camera molto carina e pulita con tutte le comodità, addirittura con ferro da stiro e phon.La colazione all'inglese servita nell' hotel è veramente buona!
Reviewed by Gemma M; Reviewed in May 2010
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Reviewed by Paul B; Reviewed in Apr 2010
Reviewed by Paul B; Reviewed in Apr 2010
Good hotel in beautifull characteristic building Fifteen minutes...
Good hotel in beautifull characteristic building. Fifteen minutes walk to centre of London.
Reviewed by L Torn; Reviewed in Apr 2010
Good hotel in beautifull characteristic building. Fifteen minutes walk to centre of London.
Reviewed by L Torn; Reviewed in Apr 2010
Top Hotel Very Professional in every aspect ...
Top Hotel. Very Professional in every aspect.
Reviewed by M G; Reviewed in Apr 2010
Top Hotel. Very Professional in every aspect.
Reviewed by M G; Reviewed in Apr 2010
I usually stay at Hotel Russell when i...
I usually stay at Hotel Russell when i am in London. Two main reason; firstly the location is excellent, close to Euston & Kings Cross mainline stations and with Russell Square tube right on the doorstep. Plus there are plenty of shops right next door (including a 24/7 Tesco), so you can always get what you need. Lots of good restaurants and cafes nearby too and it is only a 5 minute walk to Covent Garden/West End.Secondly, the hotel itself is always clean and friendly and the service is very efficent. It's a great base for exploring London.
Reviewed by D Chandler; Reviewed in Apr 2010
I usually stay at Hotel Russell when i am in London. Two main reason; firstly the location is excellent, close to Euston & Kings Cross mainline stations and with Russell Square tube right on the doorstep. Plus there are plenty of shops right next door (including a 24/7 Tesco), so you can always get what you need. Lots of good restaurants and cafes nearby too and it is only a 5 minute walk to Covent Garden/West End.Secondly, the hotel itself is always clean and friendly and the service is very efficent. It's a great base for exploring London.
Reviewed by D Chandler; Reviewed in Apr 2010
Never the same experience twice -- the rooms...
Never the same experience twice -- the rooms can be very different from each other. But its a professionally handled hotel and easy to stay there. Now if they'd just get a gym, and some system so you didn't have to struggle with suitcases on the front steps. A ramp maybe?
Reviewed by Andrew S; Reviewed in Apr 2010
Never the same experience twice -- the rooms can be very different from each other. But its a professionally handled hotel and easy to stay there. Now if they'd just get a gym, and some system so you didn't have to struggle with suitcases on the front steps. A ramp maybe?
Reviewed by Andrew S; Reviewed in Apr 2010
Nice hotel Drinks very expensive Breakfast great Room...
Nice hotel. Drinks very expensive. Breakfast great. Room good if a little worn, and was quiet. Don't know why the original price was £279 though. Very good location for British museum and lots of other locations on foot or by tube - Russell sq tube next door. Good restaurants nearby but you have to search a little. Good pub behind the hotel with real ales.
Reviewed by Dane G; Reviewed in Apr 2010
Nice hotel. Drinks very expensive. Breakfast great. Room good if a little worn, and was quiet. Don't know why the original price was £279 though. Very good location for British museum and lots of other locations on foot or by tube - Russell sq tube next door. Good restaurants nearby but you have to search a little. Good pub behind the hotel with real ales.
Reviewed by Dane G; Reviewed in Apr 2010
Lovely and stylish hotel I stayed in a...
Lovely and stylish hotel. I stayed in a room on the top 7th floor overlooking Russel square and the London eye. The room had fantastic modern design, fresh colours and excellent use of space. It made my business trip so much more productive. The hotel lobby and the restaurant are well kept and clean, the magnificent feautures of its internal design been even more appreciated. A combination between the best of the old and the modern in British hospitality
Reviewed by T Ivanova-Stoilova; Reviewed in Apr 2010
Lovely and stylish hotel. I stayed in a room on the top 7th floor overlooking Russel square and the London eye. The room had fantastic modern design, fresh colours and excellent use of space. It made my business trip so much more productive. The hotel lobby and the restaurant are well kept and clean, the magnificent feautures of its internal design been even more appreciated. A combination between the best of the old and the modern in British hospitality
Reviewed by T Ivanova-Stoilova; Reviewed in Apr 2010
The original room we were offered was small...
The original room we were offered was small and cramped. By paying an extra supplement we moved into a more convenient, spacious room. The over-riding impression was of faded Victoriana. Queuing for breakfast, a hopeless concierge who could not operate his computer did not inspire. I felt that almost all aspects of the operation of the hotel were governed by a shortage of money. Breakfast was adequate in terms of quantity but lacked real quality.
Reviewed by Michael C; Reviewed in Apr 2010
The original room we were offered was small and cramped. By paying an extra supplement we moved into a more convenient, spacious room. The over-riding impression was of faded Victoriana. Queuing for breakfast, a hopeless concierge who could not operate his computer did not inspire. I felt that almost all aspects of the operation of the hotel were governed by a shortage of money. Breakfast was adequate in terms of quantity but lacked real quality.
Reviewed by Michael C; Reviewed in Apr 2010
Had a pleasant stay in Russell Hotel ...
Had a pleasant stay in Russell Hotel.
Reviewed by Won Fah Qu; Reviewed in Apr 2010
Had a pleasant stay in Russell Hotel.
Reviewed by Won Fah Qu; Reviewed in Apr 2010
We had a fantastic time rooms were comfortable...
We had a fantastic time, rooms were comfortable and clean, staff were helpful and the food was lovely. It was next to the tube and not far to walk to places of interest.
Reviewed by R Craft; Reviewed in Apr 2010
We had a fantastic time, rooms were comfortable and clean, staff were helpful and the food was lovely. It was next to the tube and not far to walk to places of interest.
Reviewed by R Craft; Reviewed in Apr 2010
Hotel Russell was ideally situated in the centre...
Hotel Russell was ideally situated in the centre of London. I stayed with my four year old daughter and Russell Square gardens opposite was a real bonus for her as she could have a proper play in the sun. The staff were lovely and it was great to go sightseeing without having to get the tube once. Our room was tiny and very very noisy but what do you expect from the centre of London? I don't think two adults could have stayed there comfortably, it was so small. It could also have done with a good clean. Having said that, the hotel itself was full of original character, a delightfully quirky place with a real sense of history. It was good value for money and the staff were all lovely to us both. I know a short break to central London might not attract families with young children but we were made most welcome at the Hotel Russell. Highly recommended, we had a great stay
Reviewed by Kathryn R; Reviewed in Apr 2010
Hotel Russell was ideally situated in the centre of London. I stayed with my four year old daughter and Russell Square gardens opposite was a real bonus for her as she could have a proper play in the sun. The staff were lovely and it was great to go sightseeing without having to get the tube once. Our room was tiny and very very noisy but what do you expect from the centre of London? I don't think two adults could have stayed there comfortably, it was so small. It could also have done with a good clean. Having said that, the hotel itself was full of original character, a delightfully quirky place with a real sense of history. It was good value for money and the staff were all lovely to us both. I know a short break to central London might not attract families with young children but we were made most welcome at the Hotel Russell. Highly recommended, we had a great stay
Reviewed by Kathryn R; Reviewed in Apr 2010
Hotel was very nice not much of a...
Hotel was very nice, not much of a view and the reception desk was very slow, room was very nice and newly decorated
Reviewed by C ap-Bryn; Reviewed in Apr 2010
Hotel was very nice, not much of a view and the reception desk was very slow, room was very nice and newly decorated
Reviewed by C ap-Bryn; Reviewed in Apr 2010
H tel tr s propre mais chambre un...
Hôtel très propre mais chambre un peu petite. Le rapport qualité prix est assez bon par rapport aux coûts d'un hôtel à LONDRES.
Reviewed by Renaud R; Reviewed in Apr 2010
Hôtel très propre mais chambre un peu petite. Le rapport qualité prix est assez bon par rapport aux coûts d'un hôtel à LONDRES.
Reviewed by Renaud R; Reviewed in Apr 2010
I had a fifth floor room but because...
I had a fifth floor room but because of a slight problem with the room i was moved to a fourth floor room after first night. What a much classier room that was... Maybe the discount granted affects where they put you? Also a huge hotel so some rooms are a long walk from the lifts.Very skilled and polite customer service
Reviewed by K Webster; Reviewed in Apr 2010
I had a fifth floor room but because of a slight problem with the room i was moved to a fourth floor room after first night. What a much classier room that was... Maybe the discount granted affects where they put you? Also a huge hotel so some rooms are a long walk from the lifts.Very skilled and polite customer service
Reviewed by K Webster; Reviewed in Apr 2010
I am disappointed at the poor standard of...
I am disappointed at the poor standard of the rooms in this hotel. They are shabby and very small. The concierge was of little help and advised us poorly about taxis to the station. The advertised grandeur is a facade for out-dated decor and facilities. I feel disappointed at the exaggeration on the Laterooms site.
Reviewed by Dawn B; Reviewed in Apr 2010
I am disappointed at the poor standard of the rooms in this hotel. They are shabby and very small. The concierge was of little help and advised us poorly about taxis to the station. The advertised grandeur is a facade for out-dated decor and facilities. I feel disappointed at the exaggeration on the Laterooms site.
Reviewed by Dawn B; Reviewed in Apr 2010
Beautiful old building of character Greeted with complimentary...
Beautiful old building of character. Greeted with complimentary wine and easter egg. Room medium size with ensuite bath and great power shower. Breakfast good but bar a little pricey for drinks. Staff all extremely helpful. Good location-not too busy or loud but close enough to main sites.
Reviewed by R Robinson; Reviewed in Apr 2010
Beautiful old building of character. Greeted with complimentary wine and easter egg. Room medium size with ensuite bath and great power shower. Breakfast good but bar a little pricey for drinks. Staff all extremely helpful. Good location-not too busy or loud but close enough to main sites.
Reviewed by R Robinson; Reviewed in Apr 2010
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Reviewed by Marco C; Reviewed in Apr 2010
Reviewed by Marco C; Reviewed in Apr 2010
Me dieron las dos habitaciones interiores bastante flojillas...
Me dieron las dos habitaciones interiores, bastante flojillas.Personal amable. Bien situado.
Reviewed by Carlos M; Reviewed in Apr 2010
Me dieron las dos habitaciones interiores, bastante flojillas.Personal amable. Bien situado.
Reviewed by Carlos M; Reviewed in Apr 2010
Food and drink are very expensive for the...
Food and drink are very expensive for the service, quality and experience of staff. Bar staff seem to not know much about drinks. Afternoon tea is pretty low quality food and lacking choice. Better value for money restaurants down the road. Room was ok.
Reviewed by VISHAL K; Reviewed in Apr 2010
Food and drink are very expensive for the service, quality and experience of staff. Bar staff seem to not know much about drinks. Afternoon tea is pretty low quality food and lacking choice. Better value for money restaurants down the road. Room was ok.
Reviewed by VISHAL K; Reviewed in Apr 2010
A notre arriv e nous n'avons pu obtenir...
A notre arrivée nous n'avons pu obtenir la chambre qui était réservée et confirmée par l'hotel.Cet etablissement prend plus de réservations qu'il ne possède de chambres!! D'ailleurs certains clients sont dirigés vers d'autres hotels du secteur. Hotel bien placé mais son systeme de réservation étant défaillant mieux vaut l'éviter sauf sui vous souhaiter une chambre single. Vous trouverez a proximité d'autres hotels qui respectent leurs engagements
Reviewed by Michel D; Reviewed in Apr 2010
A notre arrivée nous n'avons pu obtenir la chambre qui était réservée et confirmée par l'hotel.Cet etablissement prend plus de réservations qu'il ne possède de chambres!! D'ailleurs certains clients sont dirigés vers d'autres hotels du secteur. Hotel bien placé mais son systeme de réservation étant défaillant mieux vaut l'éviter sauf sui vous souhaiter une chambre single. Vous trouverez a proximité d'autres hotels qui respectent leurs engagements
Reviewed by Michel D; Reviewed in Apr 2010
i stayed in this hotel over the easter...
i stayed in this hotel over the easter weekend. our room was a standard twin. it was a very pleasant experience i would highly recommend staying in this hotel. however one negative was the food while breakfast was lovely we had the misfortune of eating in bar on first night it was extremely overpriced. other than that hotel lovely.
Reviewed by S Curran; Reviewed in Apr 2010
i stayed in this hotel over the easter weekend. our room was a standard twin. it was a very pleasant experience i would highly recommend staying in this hotel. however one negative was the food while breakfast was lovely we had the misfortune of eating in bar on first night it was extremely overpriced. other than that hotel lovely.
Reviewed by S Curran; Reviewed in Apr 2010
Breakfast was fantastic Great Location Hotel and rooms...
Breakfast was fantastic. Great Location. Hotel and rooms need updating a little.
Reviewed by Rachel L; Reviewed in Apr 2010
Breakfast was fantastic. Great Location. Hotel and rooms need updating a little.
Reviewed by Rachel L; Reviewed in Apr 2010
We paid the extra for a superior room...
We paid the extra for a superior room. It was roomy, spotless, air con working, fridge in room - all excellent! An ideal location for Central London and very close to the British Museum and Covent Garden. We had a well insulated room overlooking the square. Staff were busy but friendly.The hotel is next to the tube, close to bus stops, lots of shops, supermarkets and restaurants at less than 1000 meters.We had a great stay and would recommend as long as you don't mind paying for the high quality.
Reviewed by Nicholas D; Reviewed in Mar 2010
We paid the extra for a superior room. It was roomy, spotless, air con working, fridge in room - all excellent! An ideal location for Central London and very close to the British Museum and Covent Garden. We had a well insulated room overlooking the square. Staff were busy but friendly.The hotel is next to the tube, close to bus stops, lots of shops, supermarkets and restaurants at less than 1000 meters.We had a great stay and would recommend as long as you don't mind paying for the high quality.
Reviewed by Nicholas D; Reviewed in Mar 2010
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Reviewed by Stuart Hadley; Reviewed in Mar 2010
Reviewed by Stuart Hadley; Reviewed in Mar 2010
Big impressive Victorian pile Room very good for...
Big impressive Victorian pile. Room very good (for London) let down by old TV. Room good value at £110 (for London). Massive ornate restaurant let down by very limited, and for what was served up, expensive, food. Only 6 diners in what must be a 200 seater restaurant at 7 pm must be saying something! Would stay again but may look elsewhere to eat.
Reviewed by Ian M; Reviewed in Mar 2010
Big impressive Victorian pile. Room very good (for London) let down by old TV. Room good value at £110 (for London). Massive ornate restaurant let down by very limited, and for what was served up, expensive, food. Only 6 diners in what must be a 200 seater restaurant at 7 pm must be saying something! Would stay again but may look elsewhere to eat.
Reviewed by Ian M; Reviewed in Mar 2010
Considering we only booked this hotel the night...
Considering we only booked this hotel the night before they were very much ready for us and could not have been more friendly. A super room on the first floor (I've stayed there before on business and had a far pokier room!) met our needs perfectly.They are really convenient for Kings Cross Station and perfect for the British Museum which was our main destination. Pretty good for theatre-land and restaurants too. I'll certainly be using them again.
Reviewed by Mike Holman; Reviewed in Mar 2010
Considering we only booked this hotel the night before they were very much ready for us and could not have been more friendly. A super room on the first floor (I've stayed there before on business and had a far pokier room!) met our needs perfectly.They are really convenient for Kings Cross Station and perfect for the British Museum which was our main destination. Pretty good for theatre-land and restaurants too. I'll certainly be using them again.
Reviewed by Mike Holman; Reviewed in Mar 2010
We were braced to be disappointed given one...
We were braced to be disappointed, given one or two of the comments from previous reviewers, but we were very pleasantly surprised. Staff were courteous, if slightly stretched at the very busy Sunday breakfast which was the only time we felt slightly that we were being processed rather than cared for. We were treating ourselves, so took a superior room, which was comfortable and - for central London - big. I would pay the extra money again. The location is good and the hotel has much more character than modern glass and steel ones.
Reviewed by T Butler; Reviewed in Mar 2010
We were braced to be disappointed, given one or two of the comments from previous reviewers, but we were very pleasantly surprised. Staff were courteous, if slightly stretched at the very busy Sunday breakfast which was the only time we felt slightly that we were being processed rather than cared for. We were treating ourselves, so took a superior room, which was comfortable and - for central London - big. I would pay the extra money again. The location is good and the hotel has much more character than modern glass and steel ones.
Reviewed by T Butler; Reviewed in Mar 2010
Excellent value for money - would recommend this...
Excellent value for money - would recommend this hotel to any one - Staff very friendly.
Reviewed by Steve Moss; Reviewed in Mar 2010
Excellent value for money - would recommend this hotel to any one - Staff very friendly.
Reviewed by Steve Moss; Reviewed in Mar 2010
Excellent location for a Saturday night stay in...
Excellent location. £92 for a Saturday night stay in 4 star hotel really was exceptional value. Hotel is very nice.If you do not want to pay four star prices for dinner and breakfast, there are enough bars, restaurants and cafes within a ten minute walk to cater for all tastes and prices ranges.Only down side was the service from the reception staff which for a four star hotel could be better. Other staff such as the room cleaner and the commisioner on the door were first class.
Reviewed by chris g; Reviewed in Mar 2010
Excellent location. £92 for a Saturday night stay in 4 star hotel really was exceptional value. Hotel is very nice.If you do not want to pay four star prices for dinner and breakfast, there are enough bars, restaurants and cafes within a ten minute walk to cater for all tastes and prices ranges.Only down side was the service from the reception staff which for a four star hotel could be better. Other staff such as the room cleaner and the commisioner on the door were first class.
Reviewed by chris g; Reviewed in Mar 2010
stayed for two nights while attending conference beautiful...
stayed for two nights while attending conference, beautiful hotel, clean, comfortable roomsOnly draw was breakfast not included for price paid.Overall comfortbale and efficient
Reviewed by Aidan G; Reviewed in Mar 2010
stayed for two nights while attending conference, beautiful hotel, clean, comfortable roomsOnly draw was breakfast not included for price paid.Overall comfortbale and efficient
Reviewed by Aidan G; Reviewed in Mar 2010
Room for the money was fantastic Room service...
Room for the money was fantastic. Room service was a little lacking in range after 11pm and the food when it came was not great at all.The only other negative was the seeming lack of a/c but I would not let this detract from the fact that the room, location and price make this a hotel i would use again.
Reviewed by Dave Collins; Reviewed in Mar 2010
Room for the money was fantastic. Room service was a little lacking in range after 11pm and the food when it came was not great at all.The only other negative was the seeming lack of a/c but I would not let this detract from the fact that the room, location and price make this a hotel i would use again.
Reviewed by Dave Collins; Reviewed in Mar 2010
The hotel is in a great location right...
The hotel is in a great location, right near the underground station and the British Museum. Breakfast is good. Try to get a room with breakfast included. If you can get a good deal on it, I like this hotel, although the rooms do need an update.
Reviewed by Michelle N; Reviewed in Feb 2010
The hotel is in a great location, right near the underground station and the British Museum. Breakfast is good. Try to get a room with breakfast included. If you can get a good deal on it, I like this hotel, although the rooms do need an update.
Reviewed by Michelle N; Reviewed in Feb 2010
Zimmer nach hinten sind nachts sehr laut wegen...
Zimmer nach hinten sind nachts sehr laut wegen Klima- bzw. Heizungsanlage vor dem Fenster
Reviewed by Susanne S; Reviewed in Feb 2010
Zimmer nach hinten sind nachts sehr laut wegen Klima- bzw. Heizungsanlage vor dem Fenster
Reviewed by Susanne S; Reviewed in Feb 2010
Trawled through many hotels in London on late...
Trawled through many hotels in London on late deals and hope this would be suitable as it was a birthday surprise. Was'nt dissapointed with the room it was and excellent size and we liked the canopy over the bed with matching curtains. The bar in the evening was cozy with the wood panelling and the bar staff very courteous. Cannot comment on the food as we did not eat in the hotel. We like to have breakfast in the price.
Reviewed by Sharon Maclean; Reviewed in Feb 2010
Trawled through many hotels in London on late deals and hope this would be suitable as it was a birthday surprise. Was'nt dissapointed with the room it was and excellent size and we liked the canopy over the bed with matching curtains. The bar in the evening was cozy with the wood panelling and the bar staff very courteous. Cannot comment on the food as we did not eat in the hotel. We like to have breakfast in the price.
Reviewed by Sharon Maclean; Reviewed in Feb 2010
very happy with room and facilities the upgrade...
very happy with room and facilities. the upgrade we were offered was good value
Reviewed by arthur t; Reviewed in Feb 2010
very happy with room and facilities. the upgrade we were offered was good value
Reviewed by arthur t; Reviewed in Feb 2010
I liked this Hotel and I will stay...
I liked this Hotel and I will stay again, however you should know that it was very cold, everywhere, so bring some jumpers. I had A/C in my room which worked well to heat the place up but it quickly cooled down when I turned it off and it did not heat the bathroom. My room was spotless and newly refurbished. It was a single room with a TV nearly as big as the bed. Great views over Russell Square and beyond. Noisy but it is London. Evening meal was standard fair nothing special.
Reviewed by Stuart L; Reviewed in Feb 2010
I liked this Hotel and I will stay again, however you should know that it was very cold, everywhere, so bring some jumpers. I had A/C in my room which worked well to heat the place up but it quickly cooled down when I turned it off and it did not heat the bathroom. My room was spotless and newly refurbished. It was a single room with a TV nearly as big as the bed. Great views over Russell Square and beyond. Noisy but it is London. Evening meal was standard fair nothing special.
Reviewed by Stuart L; Reviewed in Feb 2010
This hotel offers little more than a good...
This hotel offers little more than a good location. During my stay, I upgraded to what 'hotel Russel' regards as an 'executive' room; this was dismal and made me cringe as to what a 'standard' room would constitute of. The room was small, the shower in the bathroom was mouldy, the actual toilet was not only situated less than a metre away from the pillows on my bed but the entire thing was designed without a lock. The 'entertaiment' services refused to work during my whole stay. I was made to endure hours of music up untill one 'o' clock in the morning. Rather than relocating my guest and I to another room following my complaint, they simply apologized and stated that it would eventually stop. Having spent around £400 on my stay across two nights, I was incredibly disappointed and felt taken advantage of.
Reviewed by E Kwong; Reviewed in Feb 2010
This hotel offers little more than a good location. During my stay, I upgraded to what 'hotel Russel' regards as an 'executive' room; this was dismal and made me cringe as to what a 'standard' room would constitute of. The room was small, the shower in the bathroom was mouldy, the actual toilet was not only situated less than a metre away from the pillows on my bed but the entire thing was designed without a lock. The 'entertaiment' services refused to work during my whole stay. I was made to endure hours of music up untill one 'o' clock in the morning. Rather than relocating my guest and I to another room following my complaint, they simply apologized and stated that it would eventually stop. Having spent around £400 on my stay across two nights, I was incredibly disappointed and felt taken advantage of.
Reviewed by E Kwong; Reviewed in Feb 2010
a bit dated and in need of re...
a bit dated and in need of re vamp, but on a whole ok....
Reviewed by Mark Bacon; Reviewed in Feb 2010
a bit dated and in need of re vamp, but on a whole ok....
Reviewed by Mark Bacon; Reviewed in Feb 2010
My husband and I were not at all...
My husband and I were not at all impressed with our stay at the Hotel Russell in London, although we were able to get a good rate by booking through late rooms we would still have expected the hotel to be of 4 star quality, as it is after all supposed to be a 4 star hotel. Instead what we got was a dusty 2 star (in our opinion) room at the top of the hotel, the room was poky, very dated & smelt horrible, and did not in any way resemble the room images you have posted on your website. We were actually looking forward to staying at this hotel as we did know of it and had passed it many times so we were very disappointed.
Reviewed by L Penn; Reviewed in Feb 2010
My husband and I were not at all impressed with our stay at the Hotel Russell in London, although we were able to get a good rate by booking through late rooms we would still have expected the hotel to be of 4 star quality, as it is after all supposed to be a 4 star hotel. Instead what we got was a dusty 2 star (in our opinion) room at the top of the hotel, the room was poky, very dated & smelt horrible, and did not in any way resemble the room images you have posted on your website. We were actually looking forward to staying at this hotel as we did know of it and had passed it many times so we were very disappointed.
Reviewed by L Penn; Reviewed in Feb 2010
El hall impresionante La habitaci n grande y...
El hall impresionante. La habitación grande y cómoda. El baño mal distribuido, una bañera muy grande y el resto demasiado junto). La ducha es fija a la pared.
Reviewed by R Rodriguez; Reviewed in Feb 2010
El hall impresionante. La habitación grande y cómoda. El baño mal distribuido, una bañera muy grande y el resto demasiado junto). La ducha es fija a la pared.
Reviewed by R Rodriguez; Reviewed in Feb 2010
Staff very friendly and efficiant although we felt...
Staff very friendly and efficiant although we felt that the accomodation was lacking ie heating was very poor and hot water for washing shower et cwas totaly non existant at 9 oclock in the morning as we were on the top floor and every hotel guest below us were showering etc would not stay again
Reviewed by k perkins; Reviewed in Feb 2010
Staff very friendly and efficiant although we felt that the accomodation was lacking ie heating was very poor and hot water for washing shower et cwas totaly non existant at 9 oclock in the morning as we were on the top floor and every hotel guest below us were showering etc would not stay again
Reviewed by k perkins; Reviewed in Feb 2010
This hotel was excellent easy to find and...
This hotel was excellent, easy to find and central to Covent Garden and many other London attractions. The staff were very courteous and helpful at all times. The room was a good size, very clean and modern furnishings, and very quiet considering it was facing the main road.would definatley recommend this hotel and look forward to staying again one day.
Reviewed by M Swinburn; Reviewed in Feb 2010
This hotel was excellent, easy to find and central to Covent Garden and many other London attractions. The staff were very courteous and helpful at all times. The room was a good size, very clean and modern furnishings, and very quiet considering it was facing the main road.would definatley recommend this hotel and look forward to staying again one day.
Reviewed by M Swinburn; Reviewed in Feb 2010
Arrived to find free upgrade to full suite...
Arrived to find free upgrade to full suite, as my reserved junior suite not available. Stayed in 211, a really superb set of rooms with every luxury you could hope to find in this top class hotel. Staff were efficient and friendly, decor superb, rooms and facilities scrupulously clean and well maintained. The bed was probably the most comfortable hotel bed I have ever experienced in 20 years of travelling and staying regularly in 4* hotels in London and abroad.
Reviewed by A Gilliland; Reviewed in Jan 2010
Arrived to find free upgrade to full suite, as my reserved junior suite not available. Stayed in 211, a really superb set of rooms with every luxury you could hope to find in this top class hotel. Staff were efficient and friendly, decor superb, rooms and facilities scrupulously clean and well maintained. The bed was probably the most comfortable hotel bed I have ever experienced in 20 years of travelling and staying regularly in 4* hotels in London and abroad.
Reviewed by A Gilliland; Reviewed in Jan 2010
Hotel central areas were excellent and the staff...
Hotel central areas were excellent and the staff service was first class. The room was however in need of refurbishment with peeling wall paper due to damp and water damage and mould in the bathroom. I have stayed here before (not via late rooms) and the accommodation was far superior and the same price, my fear would be late rooms are being given the older rooms to let
Reviewed by C Wilson; Reviewed in Jan 2010
Hotel central areas were excellent and the staff service was first class. The room was however in need of refurbishment with peeling wall paper due to damp and water damage and mould in the bathroom. I have stayed here before (not via late rooms) and the accommodation was far superior and the same price, my fear would be late rooms are being given the older rooms to let
Reviewed by C Wilson; Reviewed in Jan 2010
It was okay and comfortable though the booking...
It was okay and comfortable, though the booking has been messed up slightly and the room was freezing cold at night. Everything else was okay though.
Reviewed by Jon H; Reviewed in Jan 2010
It was okay and comfortable, though the booking has been messed up slightly and the room was freezing cold at night. Everything else was okay though.
Reviewed by Jon H; Reviewed in Jan 2010
Room quite small breakfast good not quite enough...
Room quite small, breakfast good (not quite enough choice to be great)Great location
Reviewed by Michael W; Reviewed in Jan 2010
Room quite small, breakfast good (not quite enough choice to be great)Great location
Reviewed by Michael W; Reviewed in Jan 2010
Great building but TV not working and internet...
Great building but TV not working and internet faulty. Staff reluctant to move rooms. Booked on last minute site and I came last on the list in room quality and service. What a shame.
Reviewed by james d; Reviewed in Jan 2010
Great building but TV not working and internet faulty. Staff reluctant to move rooms. Booked on last minute site and I came last on the list in room quality and service. What a shame.
Reviewed by james d; Reviewed in Jan 2010
Room was good - all I could want...
Room was good - all I could want for a couple of nights away on business. My rate didn't cover breakfast and I don't think over £18 for a light continental breakfast is value for money so I ate breakfast in cafes at a fraction of the cost. Also went out for evening meals for the same reason.
Reviewed by Paul H; Reviewed in Jan 2010
Room was good - all I could want for a couple of nights away on business. My rate didn't cover breakfast and I don't think over £18 for a light continental breakfast is value for money so I ate breakfast in cafes at a fraction of the cost. Also went out for evening meals for the same reason.
Reviewed by Paul H; Reviewed in Jan 2010
...
Reviewed by Ray F; Reviewed in Jan 2010
Reviewed by Ray F; Reviewed in Jan 2010
Having asked for a quiet room I was...
Having asked for a quiet room I was given a room that was extremely drafty with poorly fitted secondary double glazing. I asked to be moved, and was moved to a better, larger room, however there was no sign of apology for the poor quality of the first room.The second rooom I was given was much larger, however although very modern, the quality of the furniture and fittings wasn't the best and didn't quite fit the room - it was an odd mix of old an new. At the laterooms price of <£100 paid, it was reasonable value, but I wouldn't have wanted to pay any more.
Reviewed by T Jones; Reviewed in Jan 2010
Having asked for a quiet room I was given a room that was extremely drafty with poorly fitted secondary double glazing. I asked to be moved, and was moved to a better, larger room, however there was no sign of apology for the poor quality of the first room.The second rooom I was given was much larger, however although very modern, the quality of the furniture and fittings wasn't the best and didn't quite fit the room - it was an odd mix of old an new. At the laterooms price of <£100 paid, it was reasonable value, but I wouldn't have wanted to pay any more.
Reviewed by T Jones; Reviewed in Jan 2010
Last time I stayed great room upgraded clean...
Last time I stayed, great room, upgraded, clean tidy, very good. This time, "upgraded" from a single to a double - a tired, dreary, slightly grubby room, where the aircon was left on, despite it being -3 outside, to dissipate the vile smell of smokers. I was tired, I went to bed, somewhat displeased with my decision to stay there.
Reviewed by a hyde; Reviewed in Jan 2010
Last time I stayed, great room, upgraded, clean tidy, very good. This time, "upgraded" from a single to a double - a tired, dreary, slightly grubby room, where the aircon was left on, despite it being -3 outside, to dissipate the vile smell of smokers. I was tired, I went to bed, somewhat displeased with my decision to stay there.
Reviewed by a hyde; Reviewed in Jan 2010
For the price of the room pounds night...
For the price of the room (~100 pounds/night) this was a really great room! But this hotel's Customers Service was Hands Down, THE BEST!!!British VAT (National Sales Tax) SUCKS!
Reviewed by Micah B; Reviewed in Jan 2010
For the price of the room (~100 pounds/night) this was a really great room! But this hotel's Customers Service was Hands Down, THE BEST!!!British VAT (National Sales Tax) SUCKS!
Reviewed by Micah B; Reviewed in Jan 2010
Lovely friendly reception and of course the hotel...
Lovely friendly reception, and of course the hotel looks amazing when you arrive. I knew I had a good deal thanks to Late Rooms, but wasn't expecting quite such a small room, with a single bed, but it was ok, really. Obviously there were a few streaks and hand prints on the wallpaper, the bath plug was loose, so the bath water kept draining away and the tv didn't work at all, but one gets used to that with hotels. And why don't big hotels automatically have fridges in their rooms ever? Naturally I could have mentioned this when I checked out, but it's difficult when the reception is bustling with other people trying to leave and arrive and when the receptionists first languages are predominantly German or Russian.
Reviewed by K Miller; Reviewed in Jan 2010
Lovely friendly reception, and of course the hotel looks amazing when you arrive. I knew I had a good deal thanks to Late Rooms, but wasn't expecting quite such a small room, with a single bed, but it was ok, really. Obviously there were a few streaks and hand prints on the wallpaper, the bath plug was loose, so the bath water kept draining away and the tv didn't work at all, but one gets used to that with hotels. And why don't big hotels automatically have fridges in their rooms ever? Naturally I could have mentioned this when I checked out, but it's difficult when the reception is bustling with other people trying to leave and arrive and when the receptionists first languages are predominantly German or Russian.
Reviewed by K Miller; Reviewed in Jan 2010
The Russell Hotel is Grand in capital letters...
The Russell Hotel is Grand in capital letters. However the staff are so friendly and welcoming you feel at home.I had a special rate from late rooms, but was not treated any differently to those paying the rack rate.Lovely breakfast too.
Reviewed by Deborah K; Reviewed in Jan 2010
The Russell Hotel is Grand in capital letters. However the staff are so friendly and welcoming you feel at home.I had a special rate from late rooms, but was not treated any differently to those paying the rack rate.Lovely breakfast too.
Reviewed by Deborah K; Reviewed in Jan 2010
Went New Years Eve the hotel is sooooo...
Went New Years Eve, the hotel is sooooo nice, fairly large clean room and the location could not have been any better, only a 15 min walk from Embankment!! Definately recommend this hotel, excellent price for a 4* hotel in Central London!!
Reviewed by sophia q; Reviewed in Jan 2010
Went New Years Eve, the hotel is sooooo nice, fairly large clean room and the location could not have been any better, only a 15 min walk from Embankment!! Definately recommend this hotel, excellent price for a 4* hotel in Central London!!
Reviewed by sophia q; Reviewed in Jan 2010
wonderfully grand foyer polite staff who were relatively...
wonderfully grand foyer, polite staff who were relatively efficient.disappointingly not a modern room with old appliances, sheets in disrepair and one towel was stained badly but there was a lovely bathroom, housekeeping arrived at the room 3 separate times which was very inconvenient as we wanted a lie in!if there were modern rooms available then i would stay again!
Reviewed by Victoria J; Reviewed in Jan 2010
wonderfully grand foyer, polite staff who were relatively efficient.disappointingly not a modern room with old appliances, sheets in disrepair and one towel was stained badly but there was a lovely bathroom, housekeeping arrived at the room 3 separate times which was very inconvenient as we wanted a lie in!if there were modern rooms available then i would stay again!
Reviewed by Victoria J; Reviewed in Jan 2010
Perfect for a city trip great value for...
Perfect for a city trip, great value for less money, perfect situation with the underground station Russell Square just around the corner from where Piccadilly Line takes you in within minutes to the major attractions, friendly helpful staff. Car park with a good flat rate for 24 hours round the second corner on the right
Reviewed by Astrid M; Reviewed in Jan 2010
Perfect for a city trip, great value for less money, perfect situation with the underground station Russell Square just around the corner from where Piccadilly Line takes you in within minutes to the major attractions, friendly helpful staff. Car park with a good flat rate for 24 hours round the second corner on the right
Reviewed by Astrid M; Reviewed in Jan 2010
Really enjoyed this hotel very clean warm polite...
Really enjoyed this hotel , very clean , warm , polite staff ... Right on the doorstep of the tube
Reviewed by Mark Rees; Reviewed in Jan 2010
Really enjoyed this hotel , very clean , warm , polite staff ... Right on the doorstep of the tube
Reviewed by Mark Rees; Reviewed in Jan 2010
Booked to provide overnight accommodation as near as...
Booked to provide overnight accommodation as near as possible to st. pancras while waiting for train to france. At the price, in central london, this was excellent.
Reviewed by michael g; Reviewed in Dec 2009
Booked to provide overnight accommodation as near as possible to st. pancras while waiting for train to france. At the price, in central london, this was excellent.
Reviewed by michael g; Reviewed in Dec 2009
The room was very small and in my...
The room was very small and in my opinion the quality of the hotel is not 4*. The bathroom was so small you burnt yourself on the radiator as you got out the shower! We went to see a show while we were there and when we got back to the room all we could here was the noise from the party and disco somewhere below us. This was so loud that we could sing to the songs being played and almost hear word for word what the DJ was saying and we were 5 floors up. This went on until just gone 12. Whilst we understood that it was Christmas Party season, it was extremely inconvenient as we wanted to be up early the next morning, and it demonstrated a lack of planning by the hotel by putting people who weren't involved in the party on that side of the hotel (they could have asked at chek-in about our plans for the evening). When I spoke to the desk staff the next day, they were very apologetic and offered us the opportunity to speak to the manager. We waited a long time before staff came back to us to say that the manager was busy and couldn't see us. We believe, from overhearing conversations, that he was dealing with complaints from others in the hotel about the size of the room. The person at the hotel offered us 10% off our next break, but this was not good enough, particularly as we do not intend to stay there aqain.
Reviewed by Zoe H; Reviewed in Dec 2009
The room was very small and in my opinion the quality of the hotel is not 4*. The bathroom was so small you burnt yourself on the radiator as you got out the shower! We went to see a show while we were there and when we got back to the room all we could here was the noise from the party and disco somewhere below us. This was so loud that we could sing to the songs being played and almost hear word for word what the DJ was saying and we were 5 floors up. This went on until just gone 12. Whilst we understood that it was Christmas Party season, it was extremely inconvenient as we wanted to be up early the next morning, and it demonstrated a lack of planning by the hotel by putting people who weren't involved in the party on that side of the hotel (they could have asked at chek-in about our plans for the evening). When I spoke to the desk staff the next day, they were very apologetic and offered us the opportunity to speak to the manager. We waited a long time before staff came back to us to say that the manager was busy and couldn't see us. We believe, from overhearing conversations, that he was dealing with complaints from others in the hotel about the size of the room. The person at the hotel offered us 10% off our next break, but this was not good enough, particularly as we do not intend to stay there aqain.
Reviewed by Zoe H; Reviewed in Dec 2009
Standard double room was unacceptable for the given...
Standard double room was unacceptable for the given price (much too expensive for it offers)...Have seen (tried) 2 standard-doubles:-1st room had unclosing windows, un-properly working conditioning...-2d room (on the back side) was exposed to a very heavy noise (from the airconditioning instalations outisde perhaps)...Finally, i decided to upgrade for a Superior Double (which was great instead, but still think is quite expesive for a short city-break...).
Reviewed by M D; Reviewed in Dec 2009
Standard double room was unacceptable for the given price (much too expensive for it offers)...Have seen (tried) 2 standard-doubles:-1st room had unclosing windows, un-properly working conditioning...-2d room (on the back side) was exposed to a very heavy noise (from the airconditioning instalations outisde perhaps)...Finally, i decided to upgrade for a Superior Double (which was great instead, but still think is quite expesive for a short city-break...).
Reviewed by M D; Reviewed in Dec 2009
Given that I stayed while it was snowing...
Given that I stayed while it was snowing elsewhere in the UK - the room felt cold! Although there was a temperature controller that I used the temperature didn't seem to rise much.
Reviewed by A Tweed; Reviewed in Dec 2009
Given that I stayed while it was snowing elsewhere in the UK - the room felt cold! Although there was a temperature controller that I used the temperature didn't seem to rise much.
Reviewed by A Tweed; Reviewed in Dec 2009
From checkin to check out I enjoyed my...
From checkin to check out I enjoyed my stay. The location is ideal for central London, easy access to transport but far enough from the tourist areas to not be packed. The staff were helpful and efficient from the moment I arrived. Despite being an old building the facilities and rooms were spotless and up to date.
Reviewed by Steve U; Reviewed in Dec 2009
From checkin to check out I enjoyed my stay. The location is ideal for central London, easy access to transport but far enough from the tourist areas to not be packed. The staff were helpful and efficient from the moment I arrived. Despite being an old building the facilities and rooms were spotless and up to date.
Reviewed by Steve U; Reviewed in Dec 2009
I found the room was small and dingy...
I found the room was small and dingy. There was a damp patch on the ceiling. When we returned to the room after our evening out the room smelled distinctly damp and milldewy. In the morning the water was not warm enough for our bath or shower. We were asked if we had complained at the time of discovering the problem but it was too late in the evening for the damp and we were late getting up in the morning. We decided to forgo breakfast because we were unhappy. Just to add insult to injury our friends booked direct with the hotel after us and got an executive suite with breakfast for £10 less than we paid.
Reviewed by s thomas; Reviewed in Dec 2009
I found the room was small and dingy. There was a damp patch on the ceiling. When we returned to the room after our evening out the room smelled distinctly damp and milldewy. In the morning the water was not warm enough for our bath or shower. We were asked if we had complained at the time of discovering the problem but it was too late in the evening for the damp and we were late getting up in the morning. We decided to forgo breakfast because we were unhappy. Just to add insult to injury our friends booked direct with the hotel after us and got an executive suite with breakfast for £10 less than we paid.
Reviewed by s thomas; Reviewed in Dec 2009
Stayed in this hotel many years ago and...
Stayed in this hotel many years ago and the reception rooms hardly seemed to have altered. Nostalgia can be good. Slight clitch over the availability of a jointly booked room marred the checking in process - at 6pm would have expected room to be available. But after this everything just excellent, rooms, service and food. My memories have been enhanced. Convenient location makes this hotel ideal for base camp. Will stay here on next visit and recommend to friends.
Reviewed by R Beer; Reviewed in Dec 2009
Stayed in this hotel many years ago and the reception rooms hardly seemed to have altered. Nostalgia can be good. Slight clitch over the availability of a jointly booked room marred the checking in process - at 6pm would have expected room to be available. But after this everything just excellent, rooms, service and food. My memories have been enhanced. Convenient location makes this hotel ideal for base camp. Will stay here on next visit and recommend to friends.
Reviewed by R Beer; Reviewed in Dec 2009
Aircom heating noisy amp windy so had to...
Aircom / heating noisy & windy so had to turn it off overnight making room too hot.Small room in centre of hotel not great for price, receptionist could smile / be more friendly / helpful, but concerige & bar staff very helpful.Clean & nice linen & towels.
Reviewed by A CUSSEN; Reviewed in Dec 2009
Aircom / heating noisy & windy so had to turn it off overnight making room too hot.Small room in centre of hotel not great for price, receptionist could smile / be more friendly / helpful, but concerige & bar staff very helpful.Clean & nice linen & towels.
Reviewed by A CUSSEN; Reviewed in Dec 2009
I left feeling disappointed as the room whilst...
I left feeling disappointed as the room, whilst clean and tidy, felt very cramped. I thought it failed miserably on value for money stakes, as I had paid over four hundred pounds for two nights.
Reviewed by Neil C; Reviewed in Dec 2009
I left feeling disappointed as the room, whilst clean and tidy, felt very cramped. I thought it failed miserably on value for money stakes, as I had paid over four hundred pounds for two nights.
Reviewed by Neil C; Reviewed in Dec 2009
I booked the hotel very late one evening...
I booked the hotel very late one evening with little choice of where to stayThe Russell turned out to be the most overpriced hotel I've ever stayed inThe communal areas were very grand but the room was tiny and tatty, if cleanThe bedroom decor was 'faded' and needed redecorationThe bathroom floor tiles were loose
Reviewed by Chris W; Reviewed in Dec 2009
I booked the hotel very late one evening with little choice of where to stayThe Russell turned out to be the most overpriced hotel I've ever stayed inThe communal areas were very grand but the room was tiny and tatty, if cleanThe bedroom decor was 'faded' and needed redecorationThe bathroom floor tiles were loose
Reviewed by Chris W; Reviewed in Dec 2009
The hotel is very big and impersonal but...
The hotel is very big and impersonal, but the staff were attentive and friendly - at reception, maintenance (required for a faulty shower fitting) and the waiters/waitresses. The door attendant was very pleasant and helpful.The bedroom (single) was perhaps the smallest room I have ever stayed in, albeit that it was adequate for an overnight. The room was no where near 4 star - shabby carpets, burnt lampshades all askew, old TV with poor reception and dark, damaged furniture which took up what little space there was and a bed which was more like a marshmallow (I dread to think how old the mattress was). The bathroom was fine if you can cope with an old shower curtain sticking to you as you try to shower. The toiletries provided were modest and of a poor quality - again, not what you'd expect of a 4 star hotel. The towels and linen appeared to be fairly new and clean. Overall, the price was far too high at £125 per night.
Reviewed by Nicola B; Reviewed in Dec 2009
The hotel is very big and impersonal, but the staff were attentive and friendly - at reception, maintenance (required for a faulty shower fitting) and the waiters/waitresses. The door attendant was very pleasant and helpful.The bedroom (single) was perhaps the smallest room I have ever stayed in, albeit that it was adequate for an overnight. The room was no where near 4 star - shabby carpets, burnt lampshades all askew, old TV with poor reception and dark, damaged furniture which took up what little space there was and a bed which was more like a marshmallow (I dread to think how old the mattress was). The bathroom was fine if you can cope with an old shower curtain sticking to you as you try to shower. The toiletries provided were modest and of a poor quality - again, not what you'd expect of a 4 star hotel. The towels and linen appeared to be fairly new and clean. Overall, the price was far too high at £125 per night.
Reviewed by Nicola B; Reviewed in Dec 2009
ideal hotel for night out or city break...
ideal hotel for night out or city break .not the cheapest but the superior rooms are probably worth the money.looks a bit old fashioned but tht's part of it's charm.architecturally very interesting!
Reviewed by geoffrey playford; Reviewed in Dec 2009
ideal hotel for night out or city break .not the cheapest but the superior rooms are probably worth the money.looks a bit old fashioned but tht's part of it's charm.architecturally very interesting!
Reviewed by geoffrey playford; Reviewed in Dec 2009
Lovely hotel good food nice staff poor rooms...
Lovely hotel, good food,nice staff,poor rooms
Reviewed by J Heath-Smith; Reviewed in Dec 2009
Lovely hotel, good food,nice staff,poor rooms
Reviewed by J Heath-Smith; Reviewed in Dec 2009
The best thing about the Hotel was my...
The best thing about the Hotel was my room was huge and the location convenient. Otherwise I found the hotel gloomy and shabby, definitely in need of a lick of paint in my room. Bed was comfy but had little sleep due to noise from traffic etc from outside as poor insulation for windows (also made it rather draughty).
Reviewed by Katherine V; Reviewed in Dec 2009
The best thing about the Hotel was my room was huge and the location convenient. Otherwise I found the hotel gloomy and shabby, definitely in need of a lick of paint in my room. Bed was comfy but had little sleep due to noise from traffic etc from outside as poor insulation for windows (also made it rather draughty).
Reviewed by Katherine V; Reviewed in Dec 2009
La chambre est propre confortable et le petit...
La chambre est propre, confortable et le petit déjeuner vraiment bon. Un point noir, l'accès à internet est payant et cher (5 euros la demi heure!!!).
Reviewed by Vincent B; Reviewed in Dec 2009
La chambre est propre, confortable et le petit déjeuner vraiment bon. Un point noir, l'accès à internet est payant et cher (5 euros la demi heure!!!).
Reviewed by Vincent B; Reviewed in Dec 2009
Nice recently renovated hotel in a very convenient...
Nice, recently renovated hotel in a very convenient location for visits to the British Museum/Bloomsbury and central London. Small room but very comfortable. Tube station (Piccadilly line only) close by, directly connected to Heathrow
Reviewed by Claudio Maximilian Rizzi; Reviewed in Nov 2009
Nice, recently renovated hotel in a very convenient location for visits to the British Museum/Bloomsbury and central London. Small room but very comfortable. Tube station (Piccadilly line only) close by, directly connected to Heathrow
Reviewed by Claudio Maximilian Rizzi; Reviewed in Nov 2009
Can't fault this hotel at all ...
Can't fault this hotel at all.
Reviewed by R Jameel; Reviewed in Nov 2009
Can't fault this hotel at all.
Reviewed by R Jameel; Reviewed in Nov 2009
I was expecting something special from this traditional...
I was expecting something special from this traditional prestigious hotel in a prime London location. In reality I've been allocated far better accommodation on stays in premier lodges. I had booked a single room that would apparently usually be £300 but was £100 through Late Rooms. Even then I felt slightly aggrieved by the standard. I did wonder whether the more dubious rooms were perhaps saved for late reduced price bookings. My room was small and rather shabby. There were even some cobwebs in the bathroom - nice. The shower head was defective and non adjustable. Water shot out horizontally as well as vertically which made an early morning shower a messy and frustrating affair. I mentioned all this at check out and got the impression the receptionist wasn't really interested and just paid lip service to my comments. The public areas of the hotel are quite impressive but once you get beyond the downstairs I think it has pretty much had its day. I wouldn't go out of my way to stay here again.
Reviewed by S Hunter; Reviewed in Nov 2009
I was expecting something special from this traditional prestigious hotel in a prime London location. In reality I've been allocated far better accommodation on stays in premier lodges. I had booked a single room that would apparently usually be £300 but was £100 through Late Rooms. Even then I felt slightly aggrieved by the standard. I did wonder whether the more dubious rooms were perhaps saved for late reduced price bookings. My room was small and rather shabby. There were even some cobwebs in the bathroom - nice. The shower head was defective and non adjustable. Water shot out horizontally as well as vertically which made an early morning shower a messy and frustrating affair. I mentioned all this at check out and got the impression the receptionist wasn't really interested and just paid lip service to my comments. The public areas of the hotel are quite impressive but once you get beyond the downstairs I think it has pretty much had its day. I wouldn't go out of my way to stay here again.
Reviewed by S Hunter; Reviewed in Nov 2009
Ideally located hotel for a London City Break...
Ideally located hotel for a London City Break with underground next door and for the more adventurous West End sites in easy walking distance.
Reviewed by Tom Preece; Reviewed in Nov 2009
Ideally located hotel for a London City Break with underground next door and for the more adventurous West End sites in easy walking distance.
Reviewed by Tom Preece; Reviewed in Nov 2009
Great location lovely hotel always a treat ...
Great location, lovely hotel, always a treat
Reviewed by Richard Wilkinson; Reviewed in Nov 2009
Great location, lovely hotel, always a treat
Reviewed by Richard Wilkinson; Reviewed in Nov 2009
Tiny room telephone didn't work so had to...
Tiny room, telephone didn't work so had to call the front desk for room service by using my mobile. Room service food quality poor (since when is a ciabatta a baguette?). I'll try to find somewhere else in London next time.
Reviewed by John K; Reviewed in Nov 2009
Tiny room, telephone didn't work so had to call the front desk for room service by using my mobile. Room service food quality poor (since when is a ciabatta a baguette?). I'll try to find somewhere else in London next time.
Reviewed by John K; Reviewed in Nov 2009
Amazing looking hotel Just a shame there always...
Amazing looking hotel. Just a shame there always seems to be an unexpected problem. On this occasion, I had to check in late (11pm). It took almost 30 mins as the reception desk couldn't find my reservation despite me giving them the res number. I was tired and just wanted to get into a room and go to sleep. Also, even though I'd checked at reception first, there was no hot chocolate or biscuits in the room.
Reviewed by Justin M; Reviewed in Nov 2009
Amazing looking hotel. Just a shame there always seems to be an unexpected problem. On this occasion, I had to check in late (11pm). It took almost 30 mins as the reception desk couldn't find my reservation despite me giving them the res number. I was tired and just wanted to get into a room and go to sleep. Also, even though I'd checked at reception first, there was no hot chocolate or biscuits in the room.
Reviewed by Justin M; Reviewed in Nov 2009
Luke warm room service badly cooked food ...
Luke warm room service badly cooked food
Reviewed by K Hughes; Reviewed in Nov 2009
Luke warm room service badly cooked food
Reviewed by K Hughes; Reviewed in Nov 2009
Rooms refurbed but small and on the Friday...
Rooms refurbed but small and on the Friday evening we were staying very noisy from Disco on Ground floor.Overall a very dissappointing hotel with no redeemimg features.Maybe the Car Park. Good value and friendly attendant.
Reviewed by MIKE C; Reviewed in Nov 2009
Rooms refurbed but small and on the Friday evening we were staying very noisy from Disco on Ground floor.Overall a very dissappointing hotel with no redeemimg features.Maybe the Car Park. Good value and friendly attendant.
Reviewed by MIKE C; Reviewed in Nov 2009
You pay for the location certainly not the...
You pay for the location, certainly not the room quality or size. If there were other reasonably priced alternatives I would definitely use them.
Reviewed by I McCrae; Reviewed in Nov 2009
You pay for the location, certainly not the room quality or size. If there were other reasonably priced alternatives I would definitely use them.
Reviewed by I McCrae; Reviewed in Nov 2009
We had a good experience at the Russell...
We had a good experience at the Russell Hotel. The location is good for seeing the sights of London and traveling on the Tube. Breakfasts are very nice. The consierge man Bernard is exceptional and was very delightful to work with. He set us up nicely for a day tour and booked us good seats for the theatre. Very helpful.
Reviewed by Tony B; Reviewed in Nov 2009
We had a good experience at the Russell Hotel. The location is good for seeing the sights of London and traveling on the Tube. Breakfasts are very nice. The consierge man Bernard is exceptional and was very delightful to work with. He set us up nicely for a day tour and booked us good seats for the theatre. Very helpful.
Reviewed by Tony B; Reviewed in Nov 2009
We were in London for business This room...
We were in London for business. This room was not good. There was no internet service, the television did not work, moldings in the room were filthy... we had water issues on Sunday morning - but we paid over $250 pounds and this was very unacceptable.The real comment I wanted to make was that the consierge Bernard was very helpful in setting us up with a day tour and theatre tickets. He is exceptional and was delightful to work with. Thank you Bernard
Reviewed by Tony B; Reviewed in Nov 2009
We were in London for business. This room was not good. There was no internet service, the television did not work, moldings in the room were filthy... we had water issues on Sunday morning - but we paid over $250 pounds and this was very unacceptable.The real comment I wanted to make was that the consierge Bernard was very helpful in setting us up with a day tour and theatre tickets. He is exceptional and was delightful to work with. Thank you Bernard
Reviewed by Tony B; Reviewed in Nov 2009
A very well located and easy to find...
A very well located and easy to find hotel with good facilities and helpful staff. Excellent room in terms of quality and cleanliness. The air conditioning didn't work so the room was warm but otherwise very good stay. would defintely stay again.
Reviewed by l readman; Reviewed in Nov 2009
A very well located and easy to find hotel with good facilities and helpful staff. Excellent room in terms of quality and cleanliness. The air conditioning didn't work so the room was warm but otherwise very good stay. would defintely stay again.
Reviewed by l readman; Reviewed in Nov 2009
I have previously stayed at the Russell a...
I have previously stayed at the Russell a few times, and had lovely rooms. This one gave all appearance of being the poor room used to provide space for the late booking services. The cord on the kettle would not reach a plug point anywhere near the tea/coffee station under the TV. Had to put it on the poky desk at the other side of the room. I'd rather stay in a Travellodge.
Reviewed by T Huckle; Reviewed in Nov 2009
I have previously stayed at the Russell a few times, and had lovely rooms. This one gave all appearance of being the poor room used to provide space for the late booking services. The cord on the kettle would not reach a plug point anywhere near the tea/coffee station under the TV. Had to put it on the poky desk at the other side of the room. I'd rather stay in a Travellodge.
Reviewed by T Huckle; Reviewed in Nov 2009
I ordered some room service but one of...
I ordered some room service, but one of the receptionist forgot to place the order. I had already waited an hour. I then had to replace the order, which she got wrong. Luckily, a lady from the concierge desk was extremely helpful and ensured that my order was correct and processed as quickly as possible. The glass in my bathroom was dirty upon arrival, but apart from that the room as clean. The food quality was very good, with breakfast a nice experience with extremely friendly staff. The room was what was required but I do feel it was over-priced. Although I believe that is due to the location of the hotel.
Reviewed by C Barnes; Reviewed in Nov 2009
I ordered some room service, but one of the receptionist forgot to place the order. I had already waited an hour. I then had to replace the order, which she got wrong. Luckily, a lady from the concierge desk was extremely helpful and ensured that my order was correct and processed as quickly as possible. The glass in my bathroom was dirty upon arrival, but apart from that the room as clean. The food quality was very good, with breakfast a nice experience with extremely friendly staff. The room was what was required but I do feel it was over-priced. Although I believe that is due to the location of the hotel.
Reviewed by C Barnes; Reviewed in Nov 2009
I stayed here for one night and I...
I stayed here for one night and I found the stay very pleasant.The staff were very helpful, polite & friendly. The hotel was immaculate & the room was very very nice.I would recommend this hotel to anyone, thanks.
Reviewed by jonathan blower; Reviewed in Nov 2009
I stayed here for one night and I found the stay very pleasant.The staff were very helpful, polite & friendly. The hotel was immaculate & the room was very very nice.I would recommend this hotel to anyone, thanks.
Reviewed by jonathan blower; Reviewed in Nov 2009
i have stayed in many hotels in london...
i have stayed in many hotels in london choosing to stay in 4 star or greater so have a wide experience of this class of hotel Unfortunatly i found this lacking in the thing you would expect as standard from a 4 star For example there was paper provided and a review form but no sign of a hotel logo pen the quality of furniture was poor as was the decor The television wasnt even tuned in correctly and the information channel was never updated from last customer not allowing me to see bill etc The cleanliness was very poor and my shower was not fit to be used as the shower head kept slidding down its mounting I had a light in the bedroom which flickered on and off constantly I did report both these faults but neither were sorted so i ended up having to bathe and then washing hair over bath Very 4 star i dont think I unfortunatly would not reccomend this hotel nor would i return
Reviewed by f anderson; Reviewed in Nov 2009
i have stayed in many hotels in london choosing to stay in 4 star or greater so have a wide experience of this class of hotel Unfortunatly i found this lacking in the thing you would expect as standard from a 4 star For example there was paper provided and a review form but no sign of a hotel logo pen the quality of furniture was poor as was the decor The television wasnt even tuned in correctly and the information channel was never updated from last customer not allowing me to see bill etc The cleanliness was very poor and my shower was not fit to be used as the shower head kept slidding down its mounting I had a light in the bedroom which flickered on and off constantly I did report both these faults but neither were sorted so i ended up having to bathe and then washing hair over bath Very 4 star i dont think I unfortunatly would not reccomend this hotel nor would i return
Reviewed by f anderson; Reviewed in Nov 2009
Hotel position is fantastic in buzzy Bloomsbury but...
Hotel position is fantastic in buzzy Bloomsbury but hotel seems to be placing a great deal of emphasis on this rather than on updating tooms and general areas. I wouldn't stay again unless the room price was below that of the dull but clean and reliable 'budget' chains.
Reviewed by Sam Bailey-Watts; Reviewed in Nov 2009
Hotel position is fantastic in buzzy Bloomsbury but hotel seems to be placing a great deal of emphasis on this rather than on updating tooms and general areas. I wouldn't stay again unless the room price was below that of the dull but clean and reliable 'budget' chains.
Reviewed by Sam Bailey-Watts; Reviewed in Nov 2009
...
Reviewed by Peter White; Reviewed in Nov 2009
Reviewed by Peter White; Reviewed in Nov 2009
This hotel is beautiful and the superior double...
This hotel is beautiful and the superior double was a quality room. Situated just around the corner fron Russell square tube station. Valve for money
Reviewed by R Benjamin; Reviewed in Nov 2009
This hotel is beautiful and the superior double was a quality room. Situated just around the corner fron Russell square tube station. Valve for money
Reviewed by R Benjamin; Reviewed in Nov 2009
I forgot my tooth paste so when I...
I forgot my tooth paste so when I asked the Concierge if they had any he produced a free sample and duly asked for payment and put the money in his pocket. The single room I had on the secong floor was basic and contained a television from the 80's which could not be adjusted, the room was noisy I could hear the extractors all night. I would not use again
Reviewed by Philip M; Reviewed in Nov 2009
I forgot my tooth paste so when I asked the Concierge if they had any he produced a free sample and duly asked for payment and put the money in his pocket. The single room I had on the secong floor was basic and contained a television from the 80's which could not be adjusted, the room was noisy I could hear the extractors all night. I would not use again
Reviewed by Philip M; Reviewed in Nov 2009
Unfortunately my room faced the area housing the...
Unfortunately, my room faced the area housing the air conditioning system, which went off at 11.00pm but started up at 5.00am. The aircon system was very noisy, not helped by the old sash windows which allowed the noise into the room. I'd stay here again but would insist on a room unaffected by this problem. The coding of my "room only" price appeared on the bill as "bed & breakfast package" which made me think I'd been charged twice for breakfast but this was only a coding error - it may cause problems for claiming expenses though.
Reviewed by Eileen C; Reviewed in Nov 2009
Unfortunately, my room faced the area housing the air conditioning system, which went off at 11.00pm but started up at 5.00am. The aircon system was very noisy, not helped by the old sash windows which allowed the noise into the room. I'd stay here again but would insist on a room unaffected by this problem. The coding of my "room only" price appeared on the bill as "bed & breakfast package" which made me think I'd been charged twice for breakfast but this was only a coding error - it may cause problems for claiming expenses though.
Reviewed by Eileen C; Reviewed in Nov 2009
Requested early check in and this was accommodated...
Requested early check in and this was accommodated without charge, room was ready when we arrived. Breakfast was superb; hotel very clean and warm, staff excellent; room well equipped with safe; good quality hairdrier, trouser press and iron. (although the hotel website does not say there is an iron and we took one with us and did not use it so could have saved some space and weight in our luggage.)There is also no telephone contact number on the hotel's website so that would have helped. Hotel located right in fornt of Russell Square Underground Station which is excellent. (Picadilly Line) Well recommended.
Reviewed by S W; Reviewed in Nov 2009
Requested early check in and this was accommodated without charge, room was ready when we arrived. Breakfast was superb; hotel very clean and warm, staff excellent; room well equipped with safe; good quality hairdrier, trouser press and iron. (although the hotel website does not say there is an iron and we took one with us and did not use it so could have saved some space and weight in our luggage.)There is also no telephone contact number on the hotel's website so that would have helped. Hotel located right in fornt of Russell Square Underground Station which is excellent. (Picadilly Line) Well recommended.
Reviewed by S W; Reviewed in Nov 2009
...
Reviewed by ian hall; Reviewed in Oct 2009
Reviewed by ian hall; Reviewed in Oct 2009
Stayed nights b amp b basis Opted to...
Stayed 2 nights b&b basis. Opted to upgrade our room to one overlooking the square;very nice indeed. Breakfast was ok though dining room is cramped. Would stay again if the price was right, but have no affection for the place. It served our needs as a base in the |Bloomsbury area.
Reviewed by helen w; Reviewed in Oct 2009
Stayed 2 nights b&b basis. Opted to upgrade our room to one overlooking the square;very nice indeed. Breakfast was ok though dining room is cramped. Would stay again if the price was right, but have no affection for the place. It served our needs as a base in the |Bloomsbury area.
Reviewed by helen w; Reviewed in Oct 2009
We went just for night and booked through...
We went just for 1 night, and booked through late rooms. com. After much searching; we wanted close to centre, but not too noisy etc. we found hotel Russell, which offered bed, breakfast and dinner for two for £129.00. As it was a four star hotel, this seemed excellent value. On arrival we had a very warm personal welcome. The room was very clean, with a double bed as requested. The bed was very firm, so it gave a good night sleep. There was no bad, but a very good powerful shower which was fine for us. There was also an ironing board and hairdryer in the bedroom. Coffee, tea and Options were provided with a kettle and cups. Also showergel, shampoo and soap provided. It was quiet in the room apart from the airconditioning which made a humming noise, but you could switch it off if you wanted. The only drawback we found was that we could not watch movies on demand, so we just had to watch whatever was on TV. Our dinner was in the Victorian style restaurant and we received a four course dinner of excellent quality. We had the full choice of the menu and we both enjoyed it very much. During our dinner there were only about 6 tables taken, and we thought it was very quiet. However, next moring when we arrived for breakfast, there was a massive queue and we had to wait till an usher guided us to an available table. The quality of breakfast was excellent, and there was a choice of cooked breakfast, continental or cereals/fruits. Coffee and tea was served at your table, and you were given your own rack of toast. The nearest underground is Russell square, so easy to get about. We would definitely recommend this hotel and will stay there again.
Reviewed by P Arnott-Wissink; Reviewed in Oct 2009
We went just for 1 night, and booked through late rooms. com. After much searching; we wanted close to centre, but not too noisy etc. we found hotel Russell, which offered bed, breakfast and dinner for two for £129.00. As it was a four star hotel, this seemed excellent value. On arrival we had a very warm personal welcome. The room was very clean, with a double bed as requested. The bed was very firm, so it gave a good night sleep. There was no bad, but a very good powerful shower which was fine for us. There was also an ironing board and hairdryer in the bedroom. Coffee, tea and Options were provided with a kettle and cups. Also showergel, shampoo and soap provided. It was quiet in the room apart from the airconditioning which made a humming noise, but you could switch it off if you wanted. The only drawback we found was that we could not watch movies on demand, so we just had to watch whatever was on TV. Our dinner was in the Victorian style restaurant and we received a four course dinner of excellent quality. We had the full choice of the menu and we both enjoyed it very much. During our dinner there were only about 6 tables taken, and we thought it was very quiet. However, next moring when we arrived for breakfast, there was a massive queue and we had to wait till an usher guided us to an available table. The quality of breakfast was excellent, and there was a choice of cooked breakfast, continental or cereals/fruits. Coffee and tea was served at your table, and you were given your own rack of toast. The nearest underground is Russell square, so easy to get about. We would definitely recommend this hotel and will stay there again.
Reviewed by P Arnott-Wissink; Reviewed in Oct 2009
The room was rather tired and drab considering...
The room was rather tired and drab, considering the hotel has been refurbished. There was quite a large queue to get into the restaurante for breakfast, which I have never experienced before, but apart from this we received very friendly and efficient service and good food. I would be happy to stay there again.
Reviewed by J JONES; Reviewed in Oct 2009
The room was rather tired and drab, considering the hotel has been refurbished. There was quite a large queue to get into the restaurante for breakfast, which I have never experienced before, but apart from this we received very friendly and efficient service and good food. I would be happy to stay there again.
Reviewed by J JONES; Reviewed in Oct 2009
A friendly and generous atmosphere I would certainly...
A friendly and generous atmosphere, I would certainly like to come back to this hotel.
Reviewed by Catherine L; Reviewed in Oct 2009
A friendly and generous atmosphere, I would certainly like to come back to this hotel.
Reviewed by Catherine L; Reviewed in Oct 2009
What an elegant hotel In the public areas...
What an elegant hotel! (In the public areas) The magnificent entrance was amazing, beautiful staircases, mosaic floor and very friendly staff. Wide corridors creating a feeling of openness and grandeur usually reserved, I would imagine, for the royal classes. Ornate bronze dragons set against red marble and plush decorative carpets. Marvellous! Why then with all that pomp and circumstance was the room so disappointingly decorated? It is clear that with many hotels who have recently been refurbished to keep up with the ever accelerating 21st century (£18m apparently on this one) that they do not do enough in the right places and far too much in the wrong places. The bathroom of our room (324) was almost as large as the rest of the room and was a very high standard, why then I ask, has the rest of the room not been renovated to the same high standard?? When will hoteliers realise that the quickest and easiest way to spruce up the tired rooms is to remove the tacky, cheap prints in disgusting thin brown and gold frames (£1.99 from Argos direct) containing historical scenes of the local area (Blackfriars at dawn painted in 1860 Does anyone care?!?), sort out some better AV equipment (flat screen just looks better you can buy one for £185 from asda) and paint the walls a light, bright colour not 'orange peel fleck’ wall paper. I am not saying that you should not stay here far from it we both had a lovely time, the bed was comfortable and we felt at ease, however a truly exceptional experience is in the details and usually the details are very simple and very easy to achieve.
Reviewed by Graham Easterlow; Reviewed in Oct 2009
What an elegant hotel! (In the public areas) The magnificent entrance was amazing, beautiful staircases, mosaic floor and very friendly staff. Wide corridors creating a feeling of openness and grandeur usually reserved, I would imagine, for the royal classes. Ornate bronze dragons set against red marble and plush decorative carpets. Marvellous! Why then with all that pomp and circumstance was the room so disappointingly decorated? It is clear that with many hotels who have recently been refurbished to keep up with the ever accelerating 21st century (£18m apparently on this one) that they do not do enough in the right places and far too much in the wrong places. The bathroom of our room (324) was almost as large as the rest of the room and was a very high standard, why then I ask, has the rest of the room not been renovated to the same high standard?? When will hoteliers realise that the quickest and easiest way to spruce up the tired rooms is to remove the tacky, cheap prints in disgusting thin brown and gold frames (£1.99 from Argos direct) containing historical scenes of the local area (Blackfriars at dawn painted in 1860 Does anyone care?!?), sort out some better AV equipment (flat screen just looks better you can buy one for £185 from asda) and paint the walls a light, bright colour not 'orange peel fleck’ wall paper. I am not saying that you should not stay here far from it we both had a lovely time, the bed was comfortable and we felt at ease, however a truly exceptional experience is in the details and usually the details are very simple and very easy to achieve.
Reviewed by Graham Easterlow; Reviewed in Oct 2009
Generally a good hotel Great location Good value...
Generally a good hotel. Great location. Good value.
Reviewed by anthony holbrook; Reviewed in Oct 2009
Generally a good hotel. Great location. Good value.
Reviewed by anthony holbrook; Reviewed in Oct 2009
When I entered the hotel there were already...
When I entered the hotel there were already 2 people complaining at the reception desk. It appeared as though the guy was upset that he had booked a double room only to be told that there were none left and he had to have a single. "Here we go " I thought as I was stood in the queue. I'd booked a double room myself.I was greated by a young lady behind reception, checked in and all seemed well. There is a very grand stair case as seen in the pictures but I decided to take the lift as I was on the 5th floor.Amazing, my double room had turned in to a twin.The room was very dated, the carpets didn't fit properly, there were signs of dampness on the ceiling and a strange smell lingered in the room.The room was reasonably cheap for London but I've stayed in far better for the same price.Would I stay again? No.They need to spend some money on this hotel.
Reviewed by N Mayer; Reviewed in Oct 2009
When I entered the hotel there were already 2 people complaining at the reception desk. It appeared as though the guy was upset that he had booked a double room only to be told that there were none left and he had to have a single. "Here we go " I thought as I was stood in the queue. I'd booked a double room myself.I was greated by a young lady behind reception, checked in and all seemed well. There is a very grand stair case as seen in the pictures but I decided to take the lift as I was on the 5th floor.Amazing, my double room had turned in to a twin.The room was very dated, the carpets didn't fit properly, there were signs of dampness on the ceiling and a strange smell lingered in the room.The room was reasonably cheap for London but I've stayed in far better for the same price.Would I stay again? No.They need to spend some money on this hotel.
Reviewed by N Mayer; Reviewed in Oct 2009
I was very disaponited with my stay at...
I was very disaponited with my stay at the Russell hotel, when I arrived at the Hotel we upgraded to a superior room with a view. I asked if there would be a mini bar or drink facilities in the room. I was told that there is a fridge and this would included basis drinks inside. Room service was also available. When I got back to the Hotel in the evening, I went for a drink and the fridge was totally empty and there was no water available. I also requested room service and was told all they had on offer was paninis, which no one wanted. The staff were useless and the beds hadnt been changed either, there were body prints ontop of the bed and looked like someone had been laying there ! I paid a total of £150!! and I would like a refund! I was very ill in the evening and needed water and there was nothing available!!
Reviewed by Christina Read; Reviewed in Oct 2009
I was very disaponited with my stay at the Russell hotel, when I arrived at the Hotel we upgraded to a superior room with a view. I asked if there would be a mini bar or drink facilities in the room. I was told that there is a fridge and this would included basis drinks inside. Room service was also available. When I got back to the Hotel in the evening, I went for a drink and the fridge was totally empty and there was no water available. I also requested room service and was told all they had on offer was paninis, which no one wanted. The staff were useless and the beds hadnt been changed either, there were body prints ontop of the bed and looked like someone had been laying there ! I paid a total of £150!! and I would like a refund! I was very ill in the evening and needed water and there was nothing available!!
Reviewed by Christina Read; Reviewed in Oct 2009
The hotel is lovely and the concierge was...
The hotel is lovely and the concierge was particularly helpful.
Reviewed by R Stow; Reviewed in Oct 2009
The hotel is lovely and the concierge was particularly helpful.
Reviewed by R Stow; Reviewed in Oct 2009
Great location fifteen minutes walk from Euston and...
Great location, fifteen minutes walk from Euston, and about the same to Covent Garden & Leicester Square, across to road from Russell Square which is great. Lovely room and facilities, great stay at a great price.
Reviewed by Elaine G; Reviewed in Sep 2009
Great location, fifteen minutes walk from Euston, and about the same to Covent Garden & Leicester Square, across to road from Russell Square which is great. Lovely room and facilities, great stay at a great price.
Reviewed by Elaine G; Reviewed in Sep 2009
we saw a mouse in the bar and...
we saw a mouse in the bar and also a cockroach, reported it to the management and he said he wud raise it at the next meeting !! my god, that cud hav bn a week off ! not wot u want to hear xx
Reviewed by eleanor b; Reviewed in Sep 2009
we saw a mouse in the bar and also a cockroach, reported it to the management and he said he wud raise it at the next meeting !! my god, that cud hav bn a week off ! not wot u want to hear xx
Reviewed by eleanor b; Reviewed in Sep 2009
The room I had was functional but very...
The room I had was functional but very small. It had the usual hairdryer, iron etc, but very little space to move around. Fine if you wern't going to spend much time in it. The Hotel was not double glazed and so was very noisey during the night. I added breakfast to my room cost and was charged £20 per day, which was extortionate I felt. I would recommend just booking a room and going to one of the many excelent coffee shops nearby for breakfast.
Reviewed by Elizabeth C; Reviewed in Sep 2009
The room I had was functional but very small. It had the usual hairdryer, iron etc, but very little space to move around. Fine if you wern't going to spend much time in it. The Hotel was not double glazed and so was very noisey during the night. I added breakfast to my room cost and was charged £20 per day, which was extortionate I felt. I would recommend just booking a room and going to one of the many excelent coffee shops nearby for breakfast.
Reviewed by Elizabeth C; Reviewed in Sep 2009
Beautiful hotel but food overpriced ...
Beautiful hotel, but food overpriced
Reviewed by Annie Darby; Reviewed in Sep 2009
Beautiful hotel, but food overpriced
Reviewed by Annie Darby; Reviewed in Sep 2009
We upgraded our room and enjoyed a double...
We upgraded our room and enjoyed a double bed each!! The hotel is in a fantastic location.The service was excellent. I think breakfast could be a little more healthy?
Reviewed by M Carter; Reviewed in Sep 2009
We upgraded our room and enjoyed a double bed each!! The hotel is in a fantastic location.The service was excellent. I think breakfast could be a little more healthy?
Reviewed by M Carter; Reviewed in Sep 2009
3
out of 5
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