Hotel Rafayel Reviews

Room was superb - beautifully equipped, but there are residential flats above and there was a student party on the Saturday night at 4am!! Also the location isn't ideal. Clapham Junction is a 15 minute walk (or 5 minute free shuttle if booked 30 minutes prior) - but the best part of 30 minutes trains into the centre of London, including using the Overground service, which late at night can mean a 30 minute wait!!
Shame you can't pick the hotel up and move nearer to centre...or a tube station!!

Stayed at the Rafayel on Sat 28th Jan and it was not the experience I had been hoping for. When I booked on 12th Jan I emailed and also telephoned with one request - A river view room. I had also booked a Deluxe room and upon arrival at 3pm on Sat was told by the receptionist that unfortunately our river room was not available and so they had upgraded us to an apartment. This was on the 9th floor overlooking a builders merchants yard and a view of South London - not the Thames. I was then told that my booking had stated 'urban view- deluxe room' so I should have known that the urban view was not river-side. Hello but isn't every London hotel view an urban one??!! When I pointed out that all I requested was a river view and a luxury bedroom and ensuite bathroom - not an apartment with three large cold rooms / kitchen /corridor /living room! It certainly wasn't 5 star as the bath had chipped areas on it and the floor was very squeaky.The lighting in the bedroom was no where near the mirror so difficult to apply make-up. ( poor lighting in bathroom too)( I felt like I was at home not in a luxury hotel.) very disappointed. All the doors were fire safety so banged shut ever single time and there was vinyl wood effect flooring so the atmosphere was cold. Not what I had asked for at all. The final straw was that when I ran a bath at 6pm the water was cold . The engineer arrived but it was too late to fix the problem as it was going to take too long to get hot and we had a taxi booked for 8.30pm. So I had a cold shower. Upon returning at 1pm I had another cold shower as the my partner had an extremely hot shower!!! Thank goodness the bed was comfy.
The management gave us a 50% discount on the bill and apologised . But to be honest it was too much too late. I feel they should have told me about the room prior to arrival and I would have looked at an alternative hotel.

Amazing place to stay!!!! it - was lovely for our anniversary and well worth a visit.
The view of the Thames from room 124 was amazing, and so were the cupcakes!
Can't recommend it enough.
And the best shower ever!!!

We were lucky as on arrrival we were upgraded to a Junior Suite and what a fantastic room. The only tiny issue was that the TV in the bathroom did not work but hey probably could not hear it anyway over the noise of the jacuzzi. If you want to impress your partner then this room is a definite winner. My girlfriend made little whooping noises as soon as I opened the door. A late check out made it a fantastic night and very relaxing morning most of which was spent in the bathroom which was almost as big as the bedoom itself. Awesome.

Great room. Tv in bathroom didnt work .We aslo had to ask a couple of times for the same thing ie tvs were not working and more milk eventually was all sorted .

Stayed at the Hotel in 10, 11 November. Visited to go and see Fourplay Jazz at the Clapham Grand. The band seemed to think that the hotel was good as they had also booked in.
Rooms well appointed with quality fixtures and selective mood lighting. Extremely comfortable bed and the food was very good at 50% discount if you are a hotel guest.
Met up with the band after the gig and shared a few beers. Fantastic place to stay. Enjoy the Spa.

Great room & good value,although breakfast very disappointing!

Inspired interiors. Large comfortable rooms, with tasteful decor and sharp modern feel. Restaurant overlooking the river. Did not use the spa. Good value overall. Being a 10 min walk away from the rail network is a small sacrifice, especially as Clapham Junction leads so quickly to the City and West End. Will definitely use again.

Very warm welcome, impressive mod cons in room and central location to all of londons attractions, just wish we could have stayed longer!

What an excellent surprise it was finding this hotel. Awesome stay and what value for money. Cant recommend highly enough.