Where do i start, the bathroom had less than 1/4 of a roll of toilet paper and no spare roll, our room really small like i mean stupidly small, the bed covers were like cardboard really uncomfortable worst nights sleep me and my girlfriend have ever encountered, the room hadn't been checked from the last occupant which they had taped up the smoke alarm, got woken up at 8am with the fire alarm going off cause someone had been smoking on the floor near our room and the receptionist accuse me and my girlfriend of smoking in the room cause that is were the smoke alarm was set off apparently considering we were fast asleep and we are both non smokers but apparently we were smoking, the included breakfast served in the morning was horrible there was only just enough food on the plate for a small child the scrambled egg was disgusting really watery, the toast that we were served was stone cold butter wouldn't even spread or melt that's how cold it was, we had to wait 10mins before being served, then when checking out was accused of smoking in room again when i had already discussed both me and my girlfriend are non smokers. this hotel really spoilt the experience of me and my girlfriend's first trip to london together to see the fire works on new year.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly