We stayed for a couple of nights whilst attending a conference; the room was clean and fresh although lighting could be a bit better as even with all the lights on it was a bit dim to carry out my speech preparation! Lots of sockets for chargers/laptops/hair straighteners which was good...beds nice and comfy, although I prefer a bit more in the way of bedding, there was only a very lightweight quilt and a a blue throw which didn't really cover anything! I was also a bit mystified by the blue sashes buttoned around the pillows which had helpful labels on saying either 'soft' or 'firm'! Do we really need to be told? Or could we not just lay down and work it out for ourselves! We ate in the bar and restaurant and service was fast and friendly, food was really good on night one when we ordered early, not quite so good on night two, possibly because they were busier; I had to send potato wedges back as they were cold and leathery, but there was no issue with this, and the replacement arrived really fast. Breakfast was fab-but prebook it! Buy on the day and it will cost loads more...we prebooked. We needed to leave our luggage for the day after checking out and the concierge was friendly and efficient-and even dashed off to Great Portland Street to hail us a taxi on our return! Overall, excellent hotel and we would definitely stay there again.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly