Hempel Hotel Reviews

Offered a room at short notice at a very good rate at this super-trendy hotel. The decor was indeed truly hip but the service was amateurish. Despite being given a room in the attic, with frosted glass windows blocking out any view at all, it was still good value for what we paid, although their efforts to extract VAT from us over and above the quoted price left a bad taste in our mouths when we left.

The food was delicious and the service impeccable (once they realised we had arrived). Can't recommend the restaurant too highly. The hotel experience was less enchanting. The room smelled of wet paint. The bath was difficlut to get in and out. Most of the room controls were difficult to use / understand (lights, shower, etc). The loo flush needed herculean strength. The TV was hanging lopsided onto the wall by a thread. Not much room in the cupboards. Despite the new paint it all just felt rather tired. I am sure the design looked good on paper but it did not execute very well. But, the bath robes were great.

The room was unclutttered and clean, as expected. However, the view from the window was a brick wall, the room was also on the small side and the shower head was broken, so we couldn't use it. Overall, if I had been paying in excess of £400 for the room I would have been very disappointed.

Thank you guys for a fantastic stay, loved the hotel/room, the garden, the food & the staf.
Next time i`m in London, i will definitely stay at The Hempel again.
*****
Geir N
Norway

Changed room as 'studio' provided for the first night was really not clean, particularly the bathroom. No discount offered for inconvenience.
Difficult to get a taxi, didn't have any workable arrangement with any firm. I will not return.

We have stayed in the Hempel before a few years ago and were very impressed with the rooms, general ambience and staff. This stay was disappointing the hotel is rather tired and could do with updating. Our room was very nice but the shower in our bathroom did not function properly and even after informing the reception, who advised us that they had resolved the problem, it wasn't repaired.

Whilst the foyer looks good, the rest of the hotel is very shabby. The corridors have cupboards with doors falling off, you then enter your room, nothing like the photos which has bare white wooden floorboards in need of a good paint, plain white cheap blinds, the bathroom is tiny with old threadbare towels, one bath towel & one bath sheet, although there were three of us. The bath is no good if you are taller than 5 foot in length as it is a miniature one and you have to get in one end although the bath plug holder is down the other end which you can't get to as there is a solid wall in the way, without climbing into the bath. The walls had flakes of paint missing.
The room is more than miminalist and definitely not worth the money paid.
Furthermore, if you are unlucky enough to have people staying above you who don't want to sleep, the wooden floorboards only enhance their footsteps throughout the night - do not expect to sleep! The staff were excellent though and tried to sort it out.
The garden, in the afternoon, was filled with loud, drunken people, an overspill from a wedding, hardly conducive to sitting there in an oasis of tranquility from the hustle and bustle of London, as portrayed by the hotel.
Food - didn't stay long enough to eat breakfast, as we couldn't wait to leave.