My heating didn't work, no idea why - tried every combination possible. Reported to reception but the guy who fixes things had gone home (9pm - which was when I needed him!). It was not 100% clear to me at the time of booking that all the rooms here have only ONE bed. As an apartment, I actually expected 2 beds... which meant I had to book another room for my colleague and that made a 1 night stay in South Ken, extremely expensive. So be warned these are basically just bigger rooms all open plan, with a cooker... and downstairs there is no bar or restaurant. There was no bath in the room, just a shower. The light didn't work in the bathroom! Most unforgivable was that according to my colleague the rear view out of his room looked like a derelict shanty town. And even more unforgivable is that my lovely windows may as well have been made out of paper, because the noise that came through them meant that I got not one minute of sleep all night. And to add insult to injury, the TV was absolutely tiny... it can't have been any bigger than my laptop! Thinking that things could get no worse... the free wireless worked for about minutes in 10 minute intervals over the space of an hour... until after having made a complaint that was unresolved - I gave up.
OK I know I sound grumpy but I'm honestly not at all. For some context - I recently stayed on the top floor of a very very good hotel in midtown New York... not cheap by any means. But it was cheaper than Harrington Court, and the space was much much larger, better fitted, air con that worked, and I had a large separate living room with a 60" TV in it, and desk to work at, a meeting table, a large walk in wardrobe, and on..... I'm not saying this is normal, I'm just giving you guys sensible feedback on what most people pay for similar facilities. And lets be honest, New York is hardly cheap.
Basically, this is cheap accommodation that sounds better than it actually is. And its vastly overpriced. I've stayed in some superb hotels in London over the years (and apartments), and some crap ones, but this is the only one that has provoked the only negative review I have ever written.
Sorry guys, you need to seriously drop your prices, or get off your lazy backsides and do some work.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly