Nice enough... Good customer service... Rooms a bit wee
SummaryOverall Rating
Nice enough... Good customer service... Rooms a bit wee
Summary
Paid for upgrade to 'Executive room' at the Hotel, this was cheaper than booking this via LateRooms. Room was (very nice though fairly small) with a nice garden view. Location is fantastic for the British Museum!
Summary
I got an internet deal and was also upgraded to a King size room and I thought the room was stunning - comfortable and stylish. Didn't have breakfast as was in a hurry for a morning meeting and it seemed a bit overpriced but the other staff were very pleasant nd helpful.
Summary
The reception staff were helpful, the hotel clean and well presented, the room pleasant if a little hot, but the whole experience was let down by a really poor breakfast.
Unhelpful staff, empty cold buffet station, the "hot breakfast" was cold, the milk was either UHT or off neither of which I think is acceptable, unfortunately it ruined the stay. I would probably still stay at this hotel again as it was very convenient but I would go out to eat.
Didn't try the bar or restaurant so can't comment on them. The room itself was a SMALL double room in the basement and could only accommodate a small double bed which was up against the wall.
Glad I didn't pay the full room rate of £200+. As it was, the £90 I paid - excluding breakfast - was OK for central London, but not what I'd consider good value for money.
I was quite upset by the Grange White Hall: no TV (it does not work), no Wi-fi (the same, even if I have paid £10/24h for that), the manager never replied to my questions, and "sorry" was the only answer I've received for all my stay. I am not very demanding when I am in a hotel for leisure. But the hours waiting to have a proper answer to normal asking… was incredibly slow and poor. And the room given to us (the Ground 003) was very noisy along Montague Street. Impossible to sleep after 7am.
Summary
A very small standard double room. My hsband is 6'2" and his feet were hanging over the bed. You could hardly squeeze around the bed to the dressing table. Although tall we are not big people. Had a disappointing experience trying to cancel the room before 12 they refused to cancel payment and would not upgrade.
Area/location good. Wold not go back to this hotel.
We were just looking for accommodation for one night as we had quite a busy day planned in London. We were looked after as soon as we checked in. The room was really nice and clean and everything we needed. Would have no hesitation recommending this hotel.
Summary
One night stay with the wife for leisure. Upon arrival the staff were pleasant and helpful, we were also pleased to find out the room we paid £78 for was normally £225. The room was of an excellent size, with a comfy bed and good facilities etc. The only negative was the "throw" cover on the end of the bed had several stains on it, which we obviously removed. Saying that, the bed linen etc was clean as we then checked that too. We decided not to make a fuss as we were eager to hit the town. On checkout we were asked if out stay etc was ok, I informed the young lady at checkout of the throw cover on the bed and she looked puzzled as to what a throw was ?. There were no apologies, not good.... As yet still undecided as to wether we would stay again.
Summary
One night overnight stay as going on eurostar next morning. Late discounted booking which was very good value for a central location, walked to Drury lane for a show and walked to St. Prancras for train.
SummaryI got an internet deal and was also upgraded to a King size room and I thought the room was stunning - comfortable and stylish. Didn't have breakfast as was in a hurry for a morning meeting and it seemed a bit overpriced but the other staff were very pleasant nd helpful. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Alison G I was quite upset by the Grange White Hall: no TV (it does not work), no Wi-fi (the same, even if I have paid £10/24h for that), the manager never replied to my questions, and "sorry" was the only answer I've received for all my stay. I am not very demanding when I am in a hotel for leisure. But the hours waiting to have a proper answer to normal asking… was incredibly slow and poor. And the room given to us (the Ground 003) was very noisy along Montague Street. Impossible to sleep after 7am. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by Vincenzo Guglielmelli Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting. All reviews posted are the opinions of people who have stayed at this accommodation, not of Hotels-London.co.uk. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.