Grange Strathmore Hotel Reviews

Comfortable and warm

Looking for a value for money deal for 3 day trip to London. Needed somewhere Central for 'hectic' schedule - Meeting with friends, taking in a show, celebrating my birthday with a spot of shopping and sightseeing thrown in! Very impressed with elegance and standard of hotel, apparently once belonged to Queen Mother's family, made even better with free upgrade to spacious and quiet family room. (unusual for London) Staff were polite, courteous and informative. Lounge very comfortable and ideal for a 'Nightcap' or quiet hour for tea/coffee/ read complimentary paper. Bar prices reasonable - happy to return and would recommend to friends.

This is the second time I have stayed at this hotel. The first was a pleasant experience hence my return. This visit was terrible. Previous guests had obviously smoked in the bathroom and the hairdryer had been removed for maintenance. When I complaied they offered to move me. I said I could cope with the bathroom if there was an air freshner and they could provide a hair dryer. hey said ok. But the hairdryer didn't show up and when I complained they said housekeeping was closed and the hotel was full so I couldn't change rooms. After much jumping up and down I finally got a hairdryer on my second day there. Then when I ordered room service they said I had to pay then and there with cash. I said I wanted to pay be credit card so I had to leave my hot meal to go down to reception to pay with my card. I think the problem started with the original person on reception who was trying to do too many jobs at one time didn't take an inprint of my credit card for the room service or get onto the hairdryer issue whilst housekeeping was open. I shan't stay there again which is a shame.

Having read some of the reviews I expected to get a broom cupboard (albeit a clean one) with paper thin walls and a bed made from marshmallow. What we actually got was a pleasant surprise; well cared for lobby and reception, elegant bar and dining room and friendly staff.
Our room was far from spacious but had everything I wanted; well maintained and clean, a cupboard, flat-screen TV and fresh linen on the bed and fresh towels in the bathroom.
The bathroom had a bathtub as well as shower and the usual assortment of bathroom supplies were provided gratis.
We were placed at the end of a corridor so perhaps this is why we could not complain about noisy neighbours or guests passing the room at night as mentioned by other reviewers.
The hotel is located within 5 minutes of the Gloucester Rd Underground stop and about 15 minutes on foot to the Albert Hall and Exhibition Rd. Great spot if you intend to take in the museums. Would stay there again.

The Hotel looks very fine from the outside . The location is excellent..... but the interior... service etc....does not meet up to ones expection. Breakfast was not included .... were told 20 pounds
Sterling for a cooked breakfast.... BUT the surpise VAT was added too ...so for breakfast for 2.......at 48 pounds was a total rip off..... I've had much better at a B&B.

Convenient location and close to Underground station. Staff were friendly and helpful. The double room however was a big disappointment. The decor matched the internet photos but was very small. For the price one pays for such pokey accommodation I was also unhappy to find that internet connection was not free - there are many other establishments of similar price and standing that provide this service free of charge to guests.

We arrived late in the evening following a show i London and were welcomed by helpful and efficient staff. A very clean and well appointed double room.

Great location and very attractive buildingSmall but with all essentials. Friendly and polite staff. Left luggage service very convenient.

I was Happy with the customer service, the manager upgraded our deal to include breakfast because we thought our package included breakfast at first but they said if it was booked through late rooms it didn't include breakfast. Also went with a toddler and they provided a cot for him. Overall experience was good. Would recommend.

We booked this last minute and were very impressed...only a five min work from the tube station, Our room was fab.. Had booked a twin room and i think we got a family room with a double bed and twin beds the room was massive, clean with a little wear and tear which you would expect in an old building, but overall we were impressed with what we paid and the beds were so very comfy!