Grange Lancaster Hotel Reviews

Clean central and friendly service ...
Clean, central and friendly service.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Sep 2009

Very disappointed at the first room allocated At...
Very disappointed at the first room allocated. At this hotel ensuite does not mean what it says i.e. no toilet only a shower standing in the corner of the room with toilet way down the corridor. If you want full en suite facilities they have a policy of charging you an aditional 35 when you arrive to "upgrade". When I complained the manger was most unhelpful however the customer service team at Laterooms resolved the situation although this did take nearly 3 hours to sort out.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Sep 2009

I loved my room and the en suite...
I loved my room and the en suite facilities were excellent-splendid shower etc.. (by the way, the new sink had a fine but extensive crack in it) . A lovely building, very conveniently placed for my needs, and I felt very safe. I believe that with a standard room you have to share a lavatory, so beware if you want the full en-suite: -make sure that's what you book. The rate was reduced because it was Late Rooms, so the value, by London standards was good. Breakfast was good and service was good with friendly and helpful staff who really put in the effort. <br />On the down side I stayed on the hottest nights of the year and the lack of air conditioning was a real pain, which is why I have only rated the room a 4 in spite of it being very spacious and gracious. Finally I slept in the buff under a wet bath towel, which was bone dry by morning. The fan provided was noisy and inefficient for a room with such high ceilings. I suspect it generated more heat, as it laboured away, than it actually disseminated. They would do well to just fit the rooms with a conventional big blade fan. Also, one of the sash windows is broken, and although the concierge was very helpful in trying to raise the window and keep it in position, the fact remains that the sash is broken and needs to be replaced asap before someone's head is guillotined. The great dilemma was :suffocate from the heat, or open the one functional window and stay awake all night listening to traffic. (I admit to being unused to the constant noise of a big city).<br />The other minor irritation was the excessive tariff for internet facilities. I know how much a broad band contract is per month and this hotel must be covering that at least ten times over in the average month, which is a rip off. Also, the system is clunky and completely failed to work on the occasion that I needed to use it, although staff did tell me I could go over the road to one of their other hotels. <br />All in all I would go back because it was a lovely place to be, but not at the height of summer and I would specifically ask for an en suite with a garden view, (which is generally not possible on Late Rooms) and would require a phone call. I would recommend this hotel, bearing in mind the provisos above.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Aug 2009

Hotel based in Holborn Just jumped onto the...
Hotel based in Holborn. Just jumped onto the underground with my mother to go and watch Mamma Mia in the West End followed by a few drinks. Great location and a good nights sleep, however the room was really really hot. Maybe due to being on the 3rd floor.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Aug 2009

A lovely little hotel beautiful rooms lovely bathrooms...
A lovely little hotel, beautiful rooms, lovely bathrooms - everything that you would need. No where to park unfortunately, breakfast was not included in the 94 room charge and would've cost us 17 each if we had wanted to eat there - a bit pricey!<br />But overall very nice, would recommend it not just because it was smart, clean and comfortable; but also because it so ideally situated right in the heart of London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Aug 2009

Whilst the hotel is well located and overall...
Whilst the hotel is well located and overall met reasonable standards I would not book it <br />again. The room appeared clean and had a shower and sink but amazingly no en suite toilet. On checking my booking I found I had booked a standard room which begs the question - what is a standard room? I felt strongly that this room (and possibly others like it) was kept specifically for late deals as I cannot envisage anyone being happy with paying the advertised normal rate for this accommodation. <br />The communal toilets appeared to be also for public use as they were signposted from the front door which as I was travelling alone, I found concering. The standard of cleanliness in the toilets was poor with dust behind the door and cobwebs in corners. Finally there was no opportunity to leave comments as no feedback form was in the room, perhaps understandably.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Jul 2009

Good value ...
Good value
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jun 2009

Room was nice and clean It was at...
Room was nice and clean. It was at the top of the hotel which was a bit of a trek as there was no lift. But toilet was very close to room and exceptionally clean. the lcation was good as it was very central and near public transport. The staff were very friendly on arrival and departure. Everything went very smoothly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jun 2009

Really nice atmosphere amp staff Only downsides were...
Really nice atmosphere & staff. Only downsides were lack of an en-suite loo (you do get a shower & basin) and of a lift - make sure you're not on the 3rd floor if you've got a dodgy ticker! As the shower is within the bedroom, the room wouldn't be ideal for friends sharing. Great location though.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2009

Not having an ensuite is a huge inconvenience...
Not having an ensuite is a huge inconvenience, but one some people will be prepared to put up with because of the price. <br />Whereas most hotels are happy, after taking credit card details, to let visitors pay on departure, this is not the case here, and the staff became extremely agitated when I suggested I pay on departure. They said it's hotel policy for everyone to pay up front. When I requested I see the room first (because I've had bad experiences in the past and would rather pay a cancellation fee than stay in some places), the receptionist waited approximately 2 minutes before calling my room and when I didn't pick up the phone, sent someone to knock on my door and ask me to pay. I found this extremely rude and I've never experienced anything like this, even at cheap hotels. If I had had somewhere else to stay, I would have left on the spot. Although most of the staff were friendly, this experience left a bad taste in my mouth. This whole policy ends up making the establishment look money-hungry--no one appreciates being hounded like this and the owner/manager should re-think how he's training his employees. I don't need to be made to feel like a theif because I've asked to view a room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jun 2009

Excellent location Decent price Rooms very clean Just...
Excellent location. Decent price. Rooms very clean. Just a pity that about the shared toilets.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jun 2009

Es un hotel que para lo que hay...
Es un hotel que para lo que hay por el centro de londres, est bastante bien si no te quieres dejar el presupuesto con el alojamiento.<br />Est en el mismo centro, al lado del museo britnico y para moverte tiene muy buenas combinaciones de underground. Eso si, es muyyy tranquilo y perfecto para descansar de un duro dia en Londres.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jun 2009

I needed a last minute hotel in london...
I needed a last minute hotel in london so I didn't have many options with my budget (Below 110) but in reflection i can see why this hotel still had rooms available so late.<br />Since I have been with my company (around a year) I have stayed in over 20 hotels. This has to significantly the worst I have stayed in. <br />Please avoid at all costs
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2009

I booked three weeks ago and selected the...
I booked three weeks ago and selected the hotel as close as possible to the best bus stop for my business venue.<br />When I arrived, hot, tired and anxious to rest before an evening function, I was greeted by the receptionist who did not have any details for me.<br />After about 30 minutes, she sent me to another hotel in the group some streets away, where I was initially asked to pay considerably more than the booked price - admittedly for slightly better facilities but next to the lift shaft! After a brief discussion, the manager agreed to the original price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 May 2009

Very cosy room clean and nicely furnished Plus...
Very cosy room, clean and nicely furnished. Plus points would be friendliness and helpfulness of staff, some nice touches in room such as fluffy towels, heavy drapes, complimentary toiletries and soap, efficient shower. Toilet was just a few steps away down corridor, shower and washbasin in room, quite noisy but most of central London is so, nice to have Russell Square and other gardens close by, only 10 minute walk to Tottenham Court Road and West End, all round positive experience.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Apr 2009

Before booking I did my research - I...
Before booking I did my research - I booked a double room as there were reviews saying that singles used shared WCs etc. I looked to see if there was a restaurant, as I can't always be bothered hunting for one after a long day.<br />On arrival I found their bar was in their Hotel across the road, their restaurant was in another of their hotels around the corner and internet access was available in yet another building!<br />Nice place, nice people, nice room (if a little compact) and, fortunately, stacks of eateries on Southampton Row a short walk away so all in all it worked out OK.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2009

Chared bathroom was alright Clean but still something...
Chared bathroom was alright. Clean, but still something to get used to. Very helpful staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2009

I have to say that the standard of...
I have to say that the standard of customer service was very good and I appreciated the fact that I was upgraded into a ensuite bedroom but I am not sure that I would want to be in a room where I had to share toilet facilites, which is apparently what I would have had.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Apr 2009

In short the Lancaster Hotel was very disappointing...
In short the Lancaster Hotel was very disappointing... it claimed it charged a normal rate of 150 for a room per night and I got it for the bargain price of 66 on late rooms. I use late rooms often, and normally I get good value, but with the Lancaster I don not believe I did. Although the room I stayed in was large, clean and well furnished it was NOT on suite, I had to travel along the corridor to go to the loo... this is not a 3 star experience. Often not even 2 star!!! On top of this the tv had no film channels and was of poor quality. And get this their breakfast prices were extortionate... 17.something for a continental breakfast and a full English was over 20!!!! The hotel clearly holds it's guests with little regard charging prices like these when they don't even have fully en-suite rooms!!!<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Apr 2009

We were very pleasantly surprised The hotel looks...
We were very pleasantly surprised. The hotel looks good, is in a great location for what we needed, the bed was comfortable, room temperature just right and although we had expected to have a shared toilet, we found we were given an en-suite room. Not huge but perfectly good enough. It was a little noisy but I live in the country so anything in a city would be noisy! Not so bad that it kept me awake however. I would definitely go back and would recommend it to anyone.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Mar 2009

La camera che mi hanno dato era al...
La camera che mi hanno dato era al 3 piano, senza ascensore ma molto gentilmente mi hanno portato le valigie in camera, l'unico problema che ho trovato, che in camera c'era solo la doccia e il lavandino il wc in corridoio... ma per il prezzo che ho pagato penso sia normale, comunque c'era scritto nell'offerta anche se io non me ne ero accorto. L'hotel si trova in una bella zona di Londra, molto tranquilla di fianco alla National Gallery, molto vicino al centro e alla metropolitana.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Mar 2009

excellent hotel would stop again no problems encountered...
excellent hotel ,would stop again ,no problems encountered
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Mar 2009

Lovely room and very clean Eccentric to have...
Lovely room and very clean. Eccentric to have en suite shower but external toilet. However, the reviews said this was not a problem and it is not. Nice toiletries and the courtesy newspaper was most welcome. Good shower and lots of hot water when I wanted it. Breakfast at 17.50 must make it one of Londons most expensive. The advertised rack rates are just daft. At 55 it was ok value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Mar 2009

What a little gem peaceful and clean with...
What a little gem, peaceful and clean with attentive staff. Ideal for visiting London for business or pleasure. only one draw back, no ensuite so need to pack a dressing gown.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Feb 2009

Great location particularly considering the price Shared toilet...
Great location, particularly considering the price. Shared toilet was not an issue as I was only there overnight and arrived late and left early. Staff extremely attentive and helpful. May well book in with family for an economic overnight break in London in future.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Feb 2009

An elegant building very well situated in a...
An elegant building, very well situated in a nice area of London only a walk away from the centre of the West End. The room was comfortable and clean. The bed excellent. The only drawback was not having an en suite toilet, but there were 2 toilets on the corridor for just 3 bedrooms and they kept impeccably clean. Service friendly but not intrusive. Good for value. I'll be returning.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Feb 2009

Clean friendly quiet and small Only problem was...
Clean, friendly, quiet and small. Only problem was that the radiator couldn't be switched off so the room was stifling until we opened the window - luckily, even for its fairly central location, the surroundings were very quiet.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Feb 2009

I was very impressed with the friendliness of...
I was very impressed with the friendliness of the check-in staff. The room was very nice and I was upgraded to a double. There were 2 toilets literally right across the hall - 5 metres away. I have stayed in several of the cheaper 2 and 3 stars in London, and this was definately the best value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Feb 2009

Great hotel great location The room was equally...
Great hotel, great location. The room was equally great although a little small, but to be fair I only paid 50 for it in the centre of London so undeniable value for money. The service in particular was outstanding.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Feb 2009

room very poor with shower in middle of...
room very poor, with shower in middle of bedroom!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Jan 2009

Stayed one night for a business event Booked...
Stayed one night for a business event. Booked a single but upgraded to a double en-suite on arrival which was nice. Room was very quiet but very warm and window did not open (it was on ground floor) Apart from that everything was fine. Would stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

Provided you don't mind the loo being down...
Provided you don't mind the loo being down the corridor the Lancaster gives a great location, decent sized rooms and all for an excellent price (though I can't imagine anyone paying the full rate advertised on the site). Particular top marks for friendly staff.<br />Shame there's no broadband access, but other than that it's good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jan 2009

My room wasn't ready when I booked in...
My room wasn't ready when I booked in, but staff were terribly apologetic and moved me straight to another room - which was newer redecorated, very comfortable, and quite lovely with period features. I had a single room with shower and sink (toilet was next door, but I never saw another person en route to use it), double bed, and lovely sash window.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jan 2009

Excellent Hotel that is centrally located and only...
Excellent Hotel that is centrally located and only 10 mins walk to the West End (Covent Garden etc). Simple, clean rooms and was good value for Money being only 55 for a double room (not en suite). If I stayed again I would go for the en suite as would give a better level of privacy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jan 2009

Fantastic Got upgraded to a star suite on...
Fantastic. Got upgraded to a 4 star suite on New Years Eve for 82.50! We'll be going back again that's for sure.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

great location beautiful and safe area ...
great location beautiful and safe area
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

didint have a toilet in the room but...
didint have a toilet in the room but the shower and sink were very clean, daily maid service and lovely staff, highly recommend. Location in close to Tottenham Court Road which is great for shopping and it's a quick tube ride to all the tourist spots. would highly recommend, thanks for a great stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Dec 2008

I get a small room but the problem...
I get a small room but the problem is the room was with shower only and no bathroom, I requested upgrade to bigger room but the rate was higher the other hotels on the same area
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Dec 2008

Great room ...
Great room
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Dec 2008

For the money I paid the room i...
For the money I paid the room i got was amazing. I have stayed in London before in cheaper hotels, but for a few quid more I got alot more for my money. A double bed, a sofa, a large room with desk etc. There was a shower and sink in the room BUT no toilet. This was not a problem for me, but may be for some people. Great Hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Nov 2008

Everything was lovely except there wasn't much bacon...
Everything was lovely except there wasn't much bacon in the BLT ordered from room service.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Nov 2008

Prefer ensuite facilities but everything was in good...
Prefer ensuite facilities but everything was in good working condition. I did not notice this arrangement whilst booking - please make it clearer
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Nov 2008

The description on laterooms did not make it...
The description on laterooms did not make it clear to me that this hotel was really an upmarket guest house. The shower and sink are literally in the room, not en-suite. The toilet is shared with other rooms and at the bottom of the landing.<br />The hotel is quite new and so it was very clean, this was the only consolation so I hope they keep on top of the cleansiness else we'd have never even stayed.<br />We wanted a hotel under 100 and when I found this I thought I'd found a bargain. I have stayed in much better hotels for similar money and was mortified when I saw the shared and very basic facilities. How they can charge 95 for a room I do not know. I have stayed with this hotel chain before which had its own ensuite bathroom and included breakfast for 85 a room!<br />Laterooms need to make the description clearer as to what facilities you really get with this hotel.<br />Also no lift and we were on the 3rd floor with luggage and no offer of assistance.<br />Pay a bit extra and go to at least a 4* in future and maybe somewhere more central so you don't pay out a small fortune on taxis.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Nov 2008

Please be aware that these rooms do not...
Please be aware that these rooms do not have a toilet and therefore are not fully en-suite. This Hotel is expensive for what you get. There is no evening meal restaurant so you have to go out.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Nov 2008

Friendly service quiet location for central London Pleasant...
Friendly service quiet location for central London. Pleasant modern room. Good location as a base.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Oct 2008

Poor fitting windows meant it was very draughty...
Poor fitting windows meant it was very draughty and noisy. No lift so carrying bags to second floor not brilliant (all though we declined the offer of a porter before we realised there was no lift). Spacious rooms but unfortunately the worst sleep I've had in any hotel for a number of years.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Oct 2008

Nice comfortable hotel Rooms fine Great loation ...
Nice comfortable hotel. Rooms fine. Great loation.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Oct 2008

Centrally located reasonably priced Bloomsbury townhouse hotel just...
Centrally located, reasonably priced Bloomsbury townhouse hotel, just off Bloomsbury Square gardens and away from major roads. Room a bit on the basic side, but perfectly fine for my one night stay. Power-shower was excellent :)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Oct 2008

Although the toilets are shared I was impressed...
Although the toilets are shared, I was impressed by the cleanliness and the luxury of them. Honestly, it was not a problem at all.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Sep 2008

This is a good quality hotel close to...
This is a good quality hotel close to Russell Square underground. It is warm and comfortable, the room was large with a good en-suite shower although the shared bathroom in the hall, wasn't as convernient because I was unwell. The bed was comfortable and the staff were very pleasant.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Sep 2008

My lugguge was not taken up to my...
My lugguge was not taken up to my room as offered so had to lug it up the stairs myself. Other then that I had a pleasant stay. <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Aug 2008

The hotel is in a typical Bloomsbury town...
The hotel is in a typical Bloomsbury town house building. It is very convenient for the British Museum and Covent Garden areas. The hotel has a pleasant reception which is well maintained. some corridors coudl do with a once over with a paintbrush. The room I was assigned to was located in the basement of the buiding below street level. This was fine as the room did have its own small but very clean bathroom and toilet, even though I had not paid for this. I was expecting to share a toilet so I was pleased. he room was on the small side though it did have a double bed. gain , as there was only me the room size ws fine for 2 nights in London. Very good value for money. You do not need to pay for breakfast as there are plently of cafes round the area.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Aug 2008

I have stayed at this hotel several times...
I have stayed at this hotel several times now. The rooms are spacious and comfortable. The reception staff are always very polite and helpful. The location for the money cannot be surpassed. The negatives are that it doesnt have a lift/elevator, no air-conditioning (they do provide good quality fans) and the WiFi is not free.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Aug 2008

In the height of summer the room corridors...
In the height of summer, the room, corridors and stairwells were bearably hot. Although I did find a fan hidden in the wardrobe. Small, but functional room. Shared toilet was a little strange but it was clean and only had to cue once in a week long stay. overall a value for money hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Aug 2008

The hotel room was great the only let...
The hotel room was great, the only let down was that the fan in the cupboard wasnt working, nor were there any biscuits next to the kettle to munch!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jul 2008

Great location - good for parks restaurants pubs...
Great location - good for parks, restaurants, pubs, etc. Courteous reception. Fresh modern room, a bit small. Efficient shower. Separate toilet was new and clean. Only disappointment was the 'full English' breakfast was served up undercooked and almost cold - and I was the first customer of the day! Otherwise, the service was fine.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jul 2008

I was extremely impressed with this hotel -...
I was extremely impressed with this hotel - hence leaving comment. All the employees were polite not just the receptionist. An excellent, safe and professional in a great location
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jul 2008

Clean comfortable and well serviced room very good...
Clean, comfortable and well serviced room, very good value for money. Quiet, safe street close to underground and mainline trains.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

In an excellent location and good value for...
In an excellent location and good value for money for London hotel (paid 60 a night with laterooms). Close to two tube stations and not far to walk for Covent Garden and the West End theatres. Good clean room with shower and wash basin, shared toilet but was well maintained and clean. No lift though, so not very friendly for the elderly or disabled. Staff were helpful and pleasant, I would stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

It was very good value however rather disappointing...
It was very good value, however, rather disappointing that we couldn't leave our bag anywhere, on the day we checked out, in order to collect later. I have never had this problem with any hotel in London before, fortunately we had travelled light so we carried our weekend bag around all day, but would have been a real problem if we had brought a suitcase. It's a shame the hotel don't accommodate this as it must lose them potential returning customers.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jun 2008

Room very clean and tidy Friendly staff Pleasant...
Room very clean and tidy.
Friendly staff.
Pleasant stay.
Reviewed by Sasha; Reviewed in 06:01 16 May 2008

Overpriced for area for a room with a...
Overpriced for area for a room with a toilet down the corridor and no lift. Off hand count care less attitude of check in staff. Shabby tured furnishings and TV with wires hanging out. Only positive was helpful man who came to sort out TV promptly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Aug 2007

Room had en-suite shower and wash basin but...
Room had en-suite shower and wash basin but toilet was down the hall.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jul 2007

Excellent hotel with good staff and food Very...
Excellent hotel with good staff and food. Very good value for money and for the location. Do not stay if you want a lift and full ensuite, but otherwise, highly recommended
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jun 2007

The shower and bathroom arrangements were unusual -...
The shower and bathroom arrangements were unusual - but we'd been forewarned, so not a surprise. Otherwise pleasingly smart and clean and a convenient but quiet location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jun 2007

The room was a decent size and included...
The room was a decent size and included a shower and sink. The toilet was communal so it wasn't ideal not having en-suite toilet facilities. Everything was clean and it met all of our basic needs so no complaints. Fairly priced (for London). Would recommend to someone on a budget but it's probably worth paying a little extra for an en-suite toilet.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2007

We stayed on the ground floor right next...
We stayed on the ground floor, right next to the road, and given the old sash windows I thought it would be noisy - but it wasn't. We slept well, there was no noise at all from other parts of the hotel/other rooms, and the room was enormous, clean and well-equipped. We would definitely stay again.<br />We booked through laterooms, so it was cheaper, but do avoid breakfast unless you want to spend vast sums of money - go locally instead. Also, the cab firm they use quoted 25 for a shortish journey, but we found another firm who did it for 10 - so their recommendation is very expensive; avoid this.<br />Otherwise, highly recommended.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jun 2007

Excellent hotel - convenient extremely good vlaue for...
Excellent hotel - convenient, extremely good vlaue for money. Recommended.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2007

In your web site in the profile of...
In your web site, in the profile of this hotel, it was written that there was broadband Internet access. When I gave a call to your call centre to book a room in this hotel, the customer service guy confirmed me that there was internet access in the rooms.<br />At my big surprise, when i reached the hotel, the people working at the hotel told me that it was not the case. So I stayed only one night instead of two... I will never go back to this hotel again just because of that, especially because i go to London for business reason and i need internet access in the room... even if the room quality and location is perfect.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 May 2007

We were dissapointed on two fronts Firstly -the...
We were dissapointed on two fronts: Firstly;-the room was described by reception as "semi-en-suite", with shower & sink no WC; Secondly; - it was at the top of the hotel (3/4 flights) with no lift. Both LateRooms and the hotel description were simply mis-leading - as the WHO would say - "we wont be fooled again"
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 May 2007

I didn't like the room at the shower...
I didn't like the room at the shower was in the corner of the room rather than a seperate room (i.e. you stepped out of the shower onto the carpet in the room). It also had no toilet in the room... its a while since I had to go down the halwaay to use the toilet.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 May 2007

I was dismayed to find that I did...
I was dismayed to find that I did not have a bathroom in my room (shared toilet facitities down the corridor) and instead a shower cubicle in the corner of the room. I could have watched the TV whilst showering, if the TV was working. It was also a very noisy room with a fairly busy road outside, there was no secure baggage area and my room could have done with a spring clean. However the staff were extremely friendly and helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 May 2007

Exceptionally clean hotel in an excellent location -...
Exceptionally clean hotel in an excellent location. 10-15mins easy walk to Oxford Street. Very large room with large bathroom. Would recommend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 May 2007

Great Hotel at a great price I was...
Great Hotel at a great price...I was surprised at the quality.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 May 2007

Excellent staff room was as advertised and expected...
Excellent staff, room was as advertised and expected.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Apr 2007

The hotel was good but the totally unhelpful...
The hotel was good but the totally unhelpful men on reception marred my stay...i'd travelled all night from San Francisco and they didn't even offer help with my luggage and watched as i had to make 2 journeys up 2 flights of stairs as there is no lift.One of them had made a big issue of letting me in my room before 2 p.m. even thought it turned out to be ready.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Feb 2007

stayed in ensuite room which was spacious clean...
stayed in ensuite room which was spacious, clean & comfortable. Walking distance for theatres and shopping.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Feb 2007

Very pleasant hotel would definitely stay here again...
Very pleasant hotel, would definitely stay here again. Well furnished room, tea and coffee facilities, comfy bed, well lit corridors, cosy atmosphere. Receptionists could be more friendly and welcoming, but they were professional and efficient.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Feb 2007

A bit of an odd hotel this -...
A bit of an odd hotel this - Looking at photos of this hotel and passing it in the street, it looks like a mini 5* with immaculate decor and staff and I was suprised at the rate being so low so I decided to book for 1 night to give it a go. The downside of the hotel is that my room (and others) do not have a toilet in the room. In fact my room was nothing more than a bedroom with a shower cubicle in the corner of the room. However, the room, shower and sink were very nicely put together and was nicely decorated. Although the windows aren't double glazed the curtains are so thick there's practically no noise so I slept very well.<br />In the morning, breakfast was served in an immaculate resautant and I could not fault it.<br />Very good value for money - I think - if you don't mind a very clean but odd room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Feb 2007

Hotel is reasonably small in a street of...
Hotel is reasonably small in a street of other hotels. Quality a slight notch above Travelodge type hotels - room is good, good sized, desk okay, and bed was comfortable. My room did not have a separate bathroom and had shower cabinet as part of the wall, so something to check if important for you (I prefer ensuite, otherwise would stay there again at 60-70). Restaurants not actually at the hotel, only breakfast, they refer you to the hotel next door. No minibar/cable. Ditto for internet access - note internet access not working while I was there, only one computer and insanely expensive (10 per hour??). A traditional style hotel, top notch a few years ago, now just an okay alternative. Friendly, polite and helpful staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Feb 2007

very large room high ceilings and ensuite bath...
very large room, high ceilings and ensuite bath. Faced back, so very quiet as well. Quite clean and well cared for. Staff were friendly and courteous tho some may not have had a lot of local knowledge. Some desk staff worked hard to find us places, get directions, etc. Very helpful. Breakfast was okay. A 5-min walk to Russell Sq tube, but we discovered that it was just a 15-20 min walk to Leicester Square. One block Brit Musuem. Some restaurants near but not on the same street. No internet access - tho you could use the PC at hotel across the street. (The hotel group seems to own several twonhomes on Bedford Place.) We were VERY pleased with the Lancaster and highly recommend.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Feb 2007

I was upgraded to a luxury room at...
I was upgraded to a luxury room at no extra cost
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jan 2007

I asked for a quiet room and was...
I asked for a quiet room, and was given a room in the lower ground floor, number 8. Luxurious, and clearly recently done out. Very spacious. I stayed by myself for business, but my husband with kids stayed a few weeks earlier. They recommended it to me, althogh their room was more basic, but very pleasant. Nice Georgian features, without being too standard. Very convenient for British Museum and the musical 'we will rock you'. I will go out of my way to stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jan 2007

Well located in good condition reasonably priced -...
Well located, in good condition, reasonably priced - in all, everything one could ask for in a budget hotel in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2007

Our room was beautiful well worth the money...
Our room was beautiful well worth the money & the staff where very friendly & helpful. The breakfast was top class. You will enjoy your stay here, it's a guarentee. Close to local amenities. Thank you very much for making our stay so good. :o )
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2007

A ten-minute walk to theatre-land and convenient for...
A ten-minute walk to theatre-land and convenient for the underground. Reasonably quiet road. En-suite double room was very good size. Somewhat spoiled by rattling from air-conditioning in the bathroom (audible at night from in bed), and really annoying creaking of floor above so you heard every foostep. Quite OK for the Laterooms price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jan 2007

Cooked breakfast wasn't the best and the cold...
Cooked breakfast wasn't the best and the cold meats on the buffet didn't look too appetising.<br />Very nice room however although ensuite the toilet was in the corridor. I left my watch in the room but staff were helpful and I retrieved it the next day!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jan 2007

Fantastic location Room clean and welcoming Excellent value...
Fantastic location. Room clean and welcoming. Excellent value money!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jan 2007

The room was very small compared to one...
The room was very small compared to one we had previously stayed at over the road the previous year. The stay was enjoyable other than the last day in which we had asked for a taxi to be booked for us to return to the station. The receptionist booked a private car and when we got to the station he wanted to charge us over 3 times what we had paid in a black cab to get to the hotel from the station. We eventually settled a price but not without effort. This left a bad impression of the service as it was not what was asked for.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jan 2007

Great location lovely room good price Having stayed...
Great location, lovely room, good price. Having stayed in hotels of dubious quality in London for silly prices, this made a refreshing change. Didn't have breakfast or dinner there so can't commment on food.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Dec 2006

Great location - five minutes walk to either...
Great location - five minutes walk to either Russel Square or Holborn, great rooms, very clean and everything in pristine condition. Good value for money. Only down side was there was no bar.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Dec 2006

Continental Breakfast Meats looked a bit tired so...
Continental Breakfast Meats looked a bit tired so I passed on them.. suggest a refrigerated cold table would be a good idea..
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Dec 2006

Clean comfortable and staff efficient Room small but...
Clean, comfortable, and staff efficient. Room small but very nicely furnished. Continental breakfast was outstanding, a wide variety of food on offer, on an "eat as much as you like" basis, far better than most hotels offer for a continental breakfast. Bedroom did not have its own toilet, but I was aware of that in advance. Everything worked as it should do. Radio 4 NOT provided in bedroom so I had to watch breakfast TV which is a small black mark on an otherwise good experience.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Nov 2006

The room was very well presented and clean...
The room was very well presented and clean. Even though there was no ensuite bathroom in the room the shower was more than adequate and there was no problem using the shared toilets which were clean and well equipped. The staff were friendly and efficient and smartly dressed.
Continental breakfast was served in a very smartly presented dining room, and
food was above average.
I would highly reccomend this hotel to anyone looking for reasonably priced but classy accomodation near to the West End and all its facilities.
Reviewed by Roy Crumpton; Reviewed in 09:16 19 Dec 2003