Grange City Hotel Reviews

I specifically requested a non smoking room, as both my partner and I suffer from asthma. When we dropped off our bags on the Friday afternoon, the windows were open in the room. We closed them and went put for the remainder Of the day. Upon our return, the room smelt strongly of stale smoke and my asthma was affected. I went to reception and was told by a rather rude lady that they were fully booked and could not accommodate us changing rooms. I therefore asked to speak to the manager, and 40 minutes later, we were moved to a non smoking room. I genuinely felt like I was a huge inconvenience to the staff, and that I was looked down upon, as myself and my partner booked a 5* hotel for ourselves as a treat and are likely not as high class as the hotels usual clientele. I would not stay here again as I felt very uncomfortable and was unhappy with the quality of customer service.

Hotel delivered a quality package offering good value and friendly service in an excellent location. Very good meter parking nearby (free at weekends). Wonderful health centre facilities, great swimming pool. Only negative, curtain tie backs in the room were missing loops (chambermaid had attempted a somewhat "Heath Robinson" repair) and the bracket screw had come off the wall. But, to be fair, this might have been a recent occurrence and had possibly not been noticed by housekeeper yet. Would definitely stay again.

We had a very enjoyable stay in this quality, classy hotel which is within walking distance of Tower Bridge & London Bridge. We would definitely use it again.
The staff were exceptionally efficient and friendly.

From the checking in experience, to room service for an ice bucket and glasses to room service for breakfast. Laterooms rate made this a very good VFM stay.

Very nice hotel including an excellent swimming pool. Two minor issues 1) couldn't bring the hairdrier close enough to see in a mirror 2) the milk in the room had curdled.

Stayed with my wife for a weekend break - got a free upgrade to a club room that was large, spacious and clean. Reception was busy and could have done with more staff but wasn't too bad. My main gripe is that on our first night the tv did not work - we rang down to reception and was told someone would come to check but no one did. We asked again in the morning before heading out and was again told someone would fix it, but upon returning that night it was still broken. Phoned down again with no response. Still, pool and other facilities were excellent.

room ok but i have never stayed in a hotel where u have to stand in the bath to be able to close the bathroom door......
glad i didnt pay the supposed £350 for the room but still felt it wasnt worth the money....
dissappointed

This should have been a terrific place to stay for the weekend as it was immediately next to Tower Hill tube station. Unfortunately District and Circle lines were both closed for the weekend so there was a 10-15 min walk to the next station which was irritating but admittedly not the hotel's fault. Check-in was in a sumptuous reception room. Whilst there was a short queue, the receptionist was apologetic for my wait and extremely efficient in serving me. The bedroom was comfortable and clean with spacious bed and ample supplies of tea/coffee making facilities, as well as shower gel, conditioner etc. Given how well the room was presented I was a bit disappointed to find a razor in the bathroom shower tray which I presume belonged to the previous occupant of the room. After unpacking I tried the leisure facilities which were excellent and both the steam room and aromatherapy room were remarkably relaxing. Before going out for the evening, I visited the bar where the food was good and well priced.
The only real downside - and one which somewhat marred the weekend - was breakfast the next morning. This was very expensive for a continental (£14.50) and the supplement (£8.50) for a full English seemed extreme, especially as I tend not to eat the continental if I'm provided with a healthy plateful of sauasage, bacon, egg etc. To be honest I wouldn't have minded the price if the service was good. However whilst tea appeared promptly the milk didn't. Both I and the couple next to me independently asked for milk but none arrived. Eventually I 'stole' a jug from the table next to me which had just been vacated, whilst the couple adjacent ended up filling a glass with milk from the cereal section for their tea/coffee. Needless to say it wasn't that easy to attract the attention of a waitress for a 'top-up' either. For the price, I'd have thought they might stretch to individual pots of tea/coffee for the table.
Whilst the comfort of the room and the great leisure facilities would encourage me to consider staying there again as a great weekend break, I think I'd probably try breakfast at one of several pubs/bars/cafes nearby as a cheaper alternative which'd likely offer a reaonable full english at a fraction of the price and almost certainly provide better service.

Convenient location for the city and the Tower of London, river transport and the London Dungeon. Excellent service at the front desk, concierge and housekeeping. The dining room is a little like a canteen and the bar is small - certainly not 5 star standard. Good sized rooms and bathrooms and well supplied/fitted.

Nice hotel, easy to get to as is right next to Tower Hill Station. Room was very nice, and comfortable. Didn't eat in, only breakfast which was average. Only criticism was that check-in was slow due to the Receptionist being a trainee - not her fault at all, but a slow process nonetheless. Had to request an iron, and it was dealt with very swiftly.

I was looking for a good quality hotel where I could chill, swim and relax, have a meal in the hotel (as dining alone) and repeat in the morning before setting off again.
Check in was fine, other than they had me down as a male! Hotel in a great location for easy access to the sights and the tube, hotel nicely decorated and the quality of the room was superb with excellent facilities. Only downside was my room backed onto Fenchurch railway station and despite much double glazing the train announcements were loud and when the curtains were open there was no privacy (but friendly train passengers to wave to).
I used the spa facilities in the evening and again in the morning, both times this was very good. Hotel room was in the other part of hotel so I had to go to ground floor, walk through reception to the other lift to take that to spa not an issue for me - but if you're planning to stay for a spa break would suggest you ask for a room on that side of hotel so you can take the lift in your gown straight to the spa to avoid walking through reception.
I ate in the hotel bar, food was lovely and staff throughout hotel very friendly and felt very comfortable staying as a lone female traveller. Would definitely stay again, however if you want a weekend lie in would request a room not backing onto the railway station! However I was up early so it wasn't an issue for me.
Overall I would definitely use this hotel again through laterooms as think the value for money is good, not sure I would book direct at the advertised prices as it's not a 5* hotel in the way you might expect; it is however a very nice hotel!

A truly great hotel at a very reasonable rate if you are looking to stay in the Tower area.

Great hotel with excellent spa facilities. Very good value for the money, would stay again. Breakfast however was a very expensive additional cost, which i declined. £24 each person!

It is down as 5 star but fittings were a bit jaded inside. There was a lot of noise from a disco that made the room shake and went on till 2.40 am. Not prepared to spend £23 on breakfast each. Nice pool and sauna though in the morning. Staff were not helpful and 100 % foreign as far as I came across

Generally I would say this is a fantastic hotel, great value (with the discount) looks fab and the facilities are excellent.
I personally had some issues with the customer service. I had called the call centre to make my booking to explain i was only booking the room and we would pay in cash on check out. I was told that was fine on the phone, but the hotel immediatley tried to force me to pay the bill on my card at arrival. Although the issue was eventually resolved i was only allowed 1 key which kept deactivating (embarrasing when i got locked out in my robe). The hotel also forgot to return my Debit card which was held as security against the mini bar and i was without my card for several days.
Other than that, the room, pool and gym facilities and resturants all look great and are kept clean and tidy.

Nice hotel but breakfast being served at a nasty £23.95 per person it became a serious let down.

Good sized room and great location for the price - however room was noisy both from inside hotel and street

Spa was excellant and a nice relaxing end to the weekend

This hotel was an excellent deal, a really good price. We arrived very early and were able to leave our bags securely with the concierge. The room was lovely, small like most London hotels but really comfortable, great bed, large and clean with nice linen and washroom cosmetics. The AC was great and black out curtains made the stay comfortable and quiet.
Only downside you have to pay for WIFI...... this should be free in a 5 start hotel.

This hotel was great - close to the Tower / London Bridge - great for walking along the river exploring London.

The room was nice / big but overpriced in my opinion, i had a great view of a wall and nothing else!!!!! The bonus was that the house was near Fenchurch Steet overground stn and Tower Hill underground. I would not go back for the money i paid...........

Lovely hotel reception and beautiful accommodation. We got it for £100 the night, which was good, but no way would I pay £335 a night! Asked very very nicely for a nice view, but got the large buildings instead! Customer service was ok but she wasn't really certain of what she was doing, or very well explain pre authorising double my price just incase I ordered anything! I didn't try the food because it was extortionate, or the health spa because there was no time. Overall I would rate the hotel 3/4 out of 5 and glad I didn't take the kids, wouldn't really be good for them.

We stayed five nights at Grange City Hotel and we could not have had a better hotel in London for location,price and service.The room was excellent and larger than the usual hotels we stayed at on previous trips to London. It is located just 100 metres from Tower Hill tube station and right next to the Tower and Tower Bridge.Getting around London was so easy from there.
The hotel itself was fabulous. The staff were extremely helpful and nothing was any trouble.

Great location, extreamly polite staff, great room & facilities

This Hotel is two minutes from Tower Hill Station which is brilliant for getting around and sightseeing. The room was spacious, clean and very comfortable. We did not eat in any of the three restaurants as the menu was not to our taste. The highlight of our stay was being able to use the pool, sauna and steam room at no extra cost. Sitting in the hot tub on valentines weekend was a treat.

Great hotel with fantastic views and good customer service the too
S are clean well spec and comfortable I would stay again without question

The room was far too hot. We arrived around 4pm and had to immediately open the window as much as we could to get some air in. We also had to put the air condition on. We left the window open all night but it was still too hot. The air conditioner was too loud to leave on all night. The heat affected the UHT milk which was mostly off.

Excellent hotel in great location convenient to the tube and tourist attractions

The room was spacious and clean. Staff was friendly and accommodating. We could almost fall out of the hotel onto the circle and district lines.

Perfectly placed for the Tower of London, the tube, river boat cruises and Tower Bridge. Good hotel that was clean and comfortable. A bit more attention could be paid to the bathroom fittings and tiles. Would stay again if I could get it at a good price, but wouldn't pay £208 a night as advertised the hotel reception. Ice machines located on several floors is really good. Air con in rooms was very effective. Didn't like the pressure sensor mini bar that automatically charges your room bill if it detects movement, even if you put the item back. This meant you couldn't use it for your own items.

Always a pleasure to stay in this great chain of hotels. I can't wait until the next time.

Superb location, excellent quality room and very pleasant staff.
0nly yards away from Tower Hill tube and the Tower of London itself.
Easy access to the City area, Brick lane and the night life that makes this part of London such a joy.
Excellent stay - superb value for money. Thank you!

It was a most pleasant experience Wonderful views from the 11 th Floor. A pity breakfast not included in price. Location couldn't have been better next to Tower Bridge and a stones throw away from the tube and also Fenchurch Rail Station. All the usual amenities. Tea and Cofee making facilities TV and Sound system Use of leisure centre and pool included but I did not use them. Would have preferred brakfast to use of leisure facilities in price. Room was also very quiet. Water was not very hot but I suppose this is eco friendly

This hotel offers a great location (less than 2 minutes walk to Tower Hill tube), professional and courteous staff, facilities which are well above average (pool, gym, sauna and internet which are all free to use), quality decor and furnishings, views of Tower Bridge and the Tower of London from various parts of the building, and a lively bar/restaurant. There was a slight problem with my booking details on check-in but this was soon sorted out. If only all hotels....!

I spent two nights in the Grange City hotel with my old university friends and we had a ball.
The spa effectively cleansed us of three hangovers, the staff were unwaiveringly friendly despite our repeated requests for replacement room keys and the rooms were big enough to accomodate the drunked stragglers we picked up en route.
Only negative was the length of time checking in due to an admin error but as a result of this we received an upgrade to a room with a great view over the Tower of London.

Good location, great Hotel, large rooms and very comfy beds!

The room was very nice with a lovely view, which I'd asked for, but the bathroom was very small especially for a 5 star hotel. The staff were good without being exceptional and was surprised to find room service hadn't done our room by 3pm. Breakfast was good but certainly not worth the £23 we had to pay and dinner in the evening once again was good but pricey. On the whole this is a very nice hotel but rather expensive and personally not sure how it's rated as 5 star.

The hotel is very nice, staff was very helpful and the room was very good for the price paid.
Overall a very good stay. We will come back.

I actually live in London but decided to treat the wife to a night in a nice classy London hotel. This was just perfect! The staff were great, the food in the bar was very nice and our room was good and big too (although no view of the Thames).
My wife had two separate massage treatments which she enjoyed very much and the pool in the basement was lovely and peaceful on both the occasions i used it (well worth paying a little extra and getting free use of the facilities).
The hotel is also in a great location and we walked up to both Spitafields and Brick lane market on the Sunday - and although we checked out at 11am we still came back to the hotel in the afternoon for lunch and were given use of the facilities.
Would certainly visit again!

Well located for both leisure and business use. High quality feel although the (standard at least) rooms are smaller than some.