Excelsior Hotel Reviews

This hotel is made up of converted rooms in old houses, with no connections between the houses. Reception in one house, room in another, breakfast in another (not that I had time for breakfast. This was an inconvenience, but not completely the end of the world. The reception is well decorated and very spacious. Don't expect this to be an indication of your accommodation. My room was behind 3 locked doors on the ground floor. It was only possible to stand on one side of the bed and this gave access to the bathroom. The cistern leaked onto the floor, but at least the ants had a drink. The TV was on top of the wardrobe which made it impossible viewing unless you stood on the bed. There was no sound insulation, therefore I could hear 4 other televisions and conversations.. On departure, the reception was closed, with no visible (at 5.30am) letterbox. Therefore nowhere to leave the bunch of keys. Next time I you need to get the early Eurostar train, I will sleep in the station rather than stay at this hotel.

We stayed in the hotel's 'flat' which had two rooms, a bathroom and a kitchen, on a B&B basis. The kitchen left a lot to be desired, but as we didn't really use it, that was OK for us and it did have a microwave, fridge, oven and w/machine. The rooms were newly decorated and the bedlinen was clean and the beds comfortable. The carpet didn't match the decor and gave the impression of 'shabby/seedy'. The breakfast was continental, but there was as much as you needed and although the dining are was a bit squashed, it was satisfactory. For myself, husband and two children it was excellent value for money at £99.99 all in.

Hi - the value of this room was ok. We booked 2 nights and asked for a twin (about one month in advance and i also phoned and checked). On the first night we had a triple which was ok - comfortable etc. However, we were told that we would have another room the following night and to leave our luggage in the room. When we arrived back in the evening after a great day out, we learned that we were to be in seperate rooms in seperate buildings. This was not what we booked and we were not pleased about this. This was not ideal as we were travelling together and sharing toiletries and wanted to chat in our room. This ruined what had been an otherwise amazing day.

Would not pay so much for such a small room anywhere else except perhaps the centre of Paris.
Room had everything it was supposed to , just in minature!
I don't like to have to queue for breakfast after having to walk across the square to get there. Food was adequate though.
Room was clean on first day but then not cleaned all of the time we were there, Bins not even emptied.
Location is great, so close to underground and train station as well as close to shops open all night.
Just as well my family all get on as we had 4 adults to get ready for a party in a tiny space,

Was basic but ok, clean and friendly staff only negative point was that the room we had looked nothing like the pictures on website, it was so small I couldn't have stayed longer than a night but location was great

A dont like your hotel and a will never come back !

Good service.5 bed room adequate.Requests were carried out promptly.Interesting layout of reception area,rooms and breakfast room.but throughly enjoyed our stay and would recommend to friends.

The appartment "looked" nice at first sight since there were two large rooms and a nice little kitchen...but we quickly realized that the cleaning had not been made properly! Indeed the carpets had not been hoovered before we arrived ,the furniture was dusty, litter like bottles and tissues left under the beds; the fridge,microwave,kettle...not cleaned after the previous residents...on top of that we were not given extra sheets for the sofa so we had to sleep with the children in the double beds! Besides one of the two double beds was really uncomfortable...(the one in the living room) I reported all that the next morning to an employee really nice who did his best to improve the situation...but it's a shame we had to ask for it !

I only stayed one night but the staff were very helpful and the room, although a little small, was presentable and comfortable sleep. The hotel is right by Kings Cross station so easy access to London. Thanks!

I arrived an hour and a half after my stated approximate arrival time to find that a workman was still finishing off tiling the bathroom of my room leaving me sitting on the stairs whilst the room I had booked was still being furbished. I was not provided with any soap, shampoo or shower gel and the refreshments consisted of a handful of loose teabags stuffed into a dirty mug. As reception was across the road and there was no internal phone in the room I was forced to make do. My breakfast was paid for but I didn't dare sample it. I know it is a cheap hotel but I've stayed in cheaper ones and I don't mind 'basic' if at least the bare minimum is done right.