Excelsior Hotel Reviews

Situated close to Kings Cross Tube. Easy to get to. Friendly and helpful staff. Rooms small but ideal base and very clean.

We were with 5 people and the first day after 4 people took a shower there was no warm water any more and the second day nobody enjoyed a warm shower. This should be changed because a non voluntary cold shower in the morning is not my idea of a holiday. Secondly the breakfast room is too small so the second day we choose to have breakfast outside of the hotel. Rest of our stay was correct and if those 2 points would be fixed i would not hesitate to recommend the hotel to others

The room was to small for 2 people. Not even enough for one. About 1,5 squaremeter floor. No place to put bags.
Bathroom ok.

When I arrived at the Excelsior, I was greeted by a locked door. Later, I discovered on the hotel's website that check in is at their sister hotel, however, I had to actually call the hotel to ask how to gain entry!
I was already quite late in getting ready for a meeting, so this was a delay that was an annoyance, when a simple sign next to the door, or on it, explaining that check in was at the sister hotel a couple of doors down would have been enormously helpful.
Otherwise, great value for money, very impressive room, and one of the best night's sleep I've had in a long time!

Well placed next to kings cross staff very warming ,ideal cheap place to stay

This hotel, is clean, warm, nicely furnished and central enough to get to the whole of London. Yeah its a little up and down and may be harder for families and older people but you should ask for lower room availability... other than than that its brilliant little hotel, the staff are nice and I would stay here over and over again when required.. the people that moan about ( mainly the scottish ) should stay in Scotland and save their money,, or stay in a proper shit hole for £20 a night!!!

Very friendly hotel. There were many flights of stairs to climb which is not ideal for a family, like us who had young chldren, suitcases and a pushchair and no lift available. We were offered help on arrival but not on departure. The breakfast was extremely disappointing, just juice,coffee or tea and toast with jam, in a very small room used for all guests staying.
The price we paid was great as we got it on offfer through Laterooms, very convenient for the train station to continue our holiday to Paris, using the Eurostar. I would have been greatly disappointed if we had paid the full price.
To sum up our experience: Clean & friendly, The top floor apartment. is not ideal for a family with young children due to stairs and no doors seperating individual rooms within the apartment. Young children could fall down 2 flights of stairs which are within the apartment, then closed off at the bottom by a main seperating door before a couple more flights of stairs down the main front door which also gives access to other rooms.
Ideal for an overnight stay with easy access to the train stations

We stayed in the hotel's 'flat' which had two rooms, a bathroom and a kitchen, on a B&B basis. The kitchen left a lot to be desired, but as we didn't really use it, that was OK for us and it did have a microwave, fridge, oven and w/machine. The rooms were newly decorated and the bedlinen was clean and the beds comfortable. The carpet didn't match the decor and gave the impression of 'shabby/seedy'. The breakfast was continental, but there was as much as you needed and although the dining are was a bit squashed, it was satisfactory. For myself, husband and two children it was excellent value for money at £99.99 all in.

Would not pay so much for such a small room anywhere else except perhaps the centre of Paris.
Room had everything it was supposed to , just in minature!
I don't like to have to queue for breakfast after having to walk across the square to get there. Food was adequate though.
Room was clean on first day but then not cleaned all of the time we were there, Bins not even emptied.
Location is great, so close to underground and train station as well as close to shops open all night.
Just as well my family all get on as we had 4 adults to get ready for a party in a tiny space,

Was basic but ok, clean and friendly staff only negative point was that the room we had looked nothing like the pictures on website, it was so small I couldn't have stayed longer than a night but location was great

A lot of work was going on when arrived very small room for 4 adults and a child just as well we were only staying 2 nights could not handle any more the room was very warm because of size and amount of people so def need air condition or fans
The other hotel along the road that serves breakfast is very small holds only 18 people at a time and that is for 2 hotels if I was travelling to London again would not stay here as they say I suppose you get what you payed for the pics don't look like anything on web we were supposed to be in superior room in pics had 2 rooms so I've either been conned or they lie

The room we booked in was a flat with 2 rooms and a kitchen, the whole flat was really clean and tidy. theres only two things that I think can be improved on, firstly, the flat is all the way up on the 4th floor, as we have quite a lot of lugguge, it was extremely difficult to drag all the suitcases from the reception all the way up to the flat with no help from the staff at all! the other thing is there was no door for the 2 rooms that we stayed in, so its slightly inconvenient when my auntie and uncle trying to get to sleep when the rest of us arent ready for bed yet!
but overall, everything else was prefect: location, price, breakfast and staff was extrememly helpful and nice!
If we need to stay in london again, this hotel will definately be our choice again!

Reasonable size and very clean room. Good location - we used it for a sighseeing and theatre base. Had room beside front door and was woken a couple of times by slamming doors over the 2 nights but this is central London not the country as we are used to. Breakfast very basic - felt like my youth hostel days, and breakfast room not accessable if you can't negotiate steep stairs.

Nicely refurbished, lots of sockets but tight space wise ; very small wet room. The stairways are arrow and steep and there is no lift. Getting in is a bit of messing about as you book in at another hotel up the road and then there are three keys to manipulate before you are in the room. they allow left luggage. You gt a basic breakfast if you want it but cannot cope with any special requests.

Altogether not a particularly great experience. Pokey room just wider than a single bed with a shower room just big enough to squeeze into. Sqeaky banging doors guaranteed to keep you up every hour of the night. Reception is located a few doors down and the reception staff were not very helpful. Room was clean but smelled of smoke. Breakfast not served until after 0730. Not very good value for money.

Without a doubt, the worst hotel in London...

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Nice room on top floor, small but well fitted out, & good view of the square. No lift. Had to go to another hotel for brakfast and couldnt get in!

The hotel was ok, i felt it i paid over the odds for the room however. Was clean enough and the room was newly refurbed.

We were a group of 3women on a 2night break. We found the room was adequate with everything we needed,kettle tea and coffee in room. It is close to st pancras railway station and on day of departure the manager stored our luggage so we could pick them up on way to station. The room was compact but clean and comfortable.included was continental breakfast. We were pleased with accommodation as we were all able to share a room together. Would stay there again.

Recently renovated, clean room with good LCD tele and plenty of space. Converted London terraced house. Shower ran out of hot water rapidly. Breakfast not great and difficult to find in a basement on the other side of the square.

Newly refurbished room which was spotlessly clean. Using the hairdryer for more than one minute sets off the fire alarms! The checking in arrangements are a hassle - you go up the road for this and another place for breakfast. Staff lacking sophistication or care. Don't pay extra for breakfast - it is very poor and cramped - there are plenty of cafe's and coffee shops at the end of the road. Great location - 2 minutes walk from St Pancras underground.

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I was very impressed by the standard of the room. It was clean and comfortable. The facilities were very good - a hairdryer, wardrobe and hangers. I felt that we had excellent value for money. The outlook from the room was lovely and I would most definitely recommend it to friends and family. We had a slight problem locating the breakfast room, but again the room was extremely clean and the food was excellent.

I stayed with my family of two adults, one 20 year old and two 11 year olds, plus my service dog. There is a small park just across the street which was perfect for us. We had booked a 5-bedroom room for all of us, but it became unavailable due to an emergency, so they gave us two rooms instead. The larger room was nice, the small room was really tiny. The place was very quiet, clean, and the staff were helpful. No lift, if that is an issue for some. No air-conditioning either, and the rooms were quite hot in early July. But that is to be expected, I suppose. The location near Kings Cross and St Pancras was really handy.

This was a comforable hotel at a very reasonable price. Very convenient for Tube travel. The room and bathrom were minimal in size but clean and the bed was comforatable. Strange but pleasant to walk across a beautiful, quiet square to another hotel for breakfast.

Excelsior had "water damage" and was put in B&B "hotel" next door. Clean but no soap, TV sat on a fridge and had multiple images. Very fire vulnerable and I intend to complain to the local fire authority. Breakfast in another establishment and was good.

My sister and I stayed at the Excelsior hotel and had comfortable nights stay, I was a little dissappointed with the lay out of the room as it wasn't like the description and pictures on website for hotel or late rooms site... the staff were really freindly and couldn't do enough for us they were lovely.
breakfast was okay but very pokie dining room in a hotel not next door but a few seconds accross the road from our hotel. U had to go downstairs some steep narrow stairs to the room which had plastic furniture and a man that had a job to speak to us I felt I was in Paris not London as he didn't speak to us till we said bye.. continental breakfast very low standard indeed and was only offered 1 coffee my sister needs at least 2 cups to kick in the day!!!!!

We stayed in the apartment room which was supposed to cater for 6 people. We were 3 in total - two adults and a toddler and at was just the right size but if there were four adult there is would have felt very cramped! The apartment itself was well located for the train station and other local sites which suited us well. It was easy to find and our case was helpfully taken up for us. The apartment consisted of two bedrooms, a bathroom, kitchen and a landing. One bedroom had a double bed and wardrobe, the other had a bed and sofa bed and TV. We did not use the sofa bed but feel it would have been pretty tricky to move round the apartment with the sofa bed pulled out. The apartment was quiet and peaceful when we stayed and had a view over the local garden. Overall we were happy with our stay and it suited us for the short time we stayed there. We were only really disappointed with one thing - the breakfast. Breakfast was served in a very small room which could only accomodate a small fraction of people staying at the hotels so we had to wait to be seated. When seated there was very little space to move to get toast or cereal - not helpful with a hungry toddler. Breakfast consisted of toast - this had to be done by us using one of the 2 toasters which there was a queue for, and cereal (either cornflakes or muesli). The whole breakfast experience was fairly stressful and not worth it so we had breakfast out the next day. Some of our relatives stayed across the road at a similar priced hotel and recieved a far better breakfast experience.
In general we were happy with the room and location and service we recieved but the breakfast needs a bigger room and a better choice of food.

Very good value for money by London standards. Pleasant modern decor. Basic accommodation but very clean (appears to have been recently refurbished) and comfortable. Friendly staff. Very close to Kings Cross/St Pancras but located in a quiet square. Breakfast was basic and served in another hotel a minutes walk away. If you just want a clean, comfortable, quiet room for the night, why pay for all those hotel extras that you won't use?

Rooms are really noisy. I almost could hear everything from the room next door.
The dinner room is 10 houses away from the one I was staying and had only a few tables. I had to wait 10 minutes to get my breakfast.
Still about breakfast, it was really poor. Coffee, tea, orange juice, milk, cereals and jam. That\'s it. Where was the full British breakfast?
The receptionists were nice even if their English was hard to understand some time.
Fortunately the hotel was really close from St. Pancras Station wich is nice.

This is a nice hotel in a convenient area close to King's Cross/St Pancras. It is part of an obviously well run group. Rooms may vary but after an absence of a few years I found my room to be clean and comfortable. Staff welcoming.

We arrived to a hotel which was under renovation. Anyway it was very clean and the staff very friendly. The location very close to Kings Cross sub makes it easy to access the tourist spots in London in few minutes. If we are coming to London again we will for sure choose the same hotel.

This hotel is made up of converted rooms in old houses, with no connections between the houses. Reception in one house, room in another, breakfast in another (not that I had time for breakfast. This was an inconvenience, but not completely the end of the world. The reception is well decorated and very spacious. Don't expect this to be an indication of your accommodation. My room was behind 3 locked doors on the ground floor. It was only possible to stand on one side of the bed and this gave access to the bathroom. The cistern leaked onto the floor, but at least the ants had a drink. The TV was on top of the wardrobe which made it impossible viewing unless you stood on the bed. There was no sound insulation, therefore I could hear 4 other televisions and conversations.. On departure, the reception was closed, with no visible (at 5.30am) letterbox. Therefore nowhere to leave the bunch of keys. Next time I you need to get the early Eurostar train, I will sleep in the station rather than stay at this hotel.

Hi - the value of this room was ok. We booked 2 nights and asked for a twin (about one month in advance and i also phoned and checked). On the first night we had a triple which was ok - comfortable etc. However, we were told that we would have another room the following night and to leave our luggage in the room. When we arrived back in the evening after a great day out, we learned that we were to be in seperate rooms in seperate buildings. This was not what we booked and we were not pleased about this. This was not ideal as we were travelling together and sharing toiletries and wanted to chat in our room. This ruined what had been an otherwise amazing day.

A dont like your hotel and a will never come back !

Good service.5 bed room adequate.Requests were carried out promptly.Interesting layout of reception area,rooms and breakfast room.but throughly enjoyed our stay and would recommend to friends.

The appartment "looked" nice at first sight since there were two large rooms and a nice little kitchen...but we quickly realized that the cleaning had not been made properly! Indeed the carpets had not been hoovered before we arrived ,the furniture was dusty, litter like bottles and tissues left under the beds; the fridge,microwave,kettle...not cleaned after the previous residents...on top of that we were not given extra sheets for the sofa so we had to sleep with the children in the double beds! Besides one of the two double beds was really uncomfortable...(the one in the living room) I reported all that the next morning to an employee really nice who did his best to improve the situation...but it's a shame we had to ask for it !

I only stayed one night but the staff were very helpful and the room, although a little small, was presentable and comfortable sleep. The hotel is right by Kings Cross station so easy access to London. Thanks!

I arrived an hour and a half after my stated approximate arrival time to find that a workman was still finishing off tiling the bathroom of my room leaving me sitting on the stairs whilst the room I had booked was still being furbished. I was not provided with any soap, shampoo or shower gel and the refreshments consisted of a handful of loose teabags stuffed into a dirty mug. As reception was across the road and there was no internal phone in the room I was forced to make do. My breakfast was paid for but I didn't dare sample it. I know it is a cheap hotel but I've stayed in cheaper ones and I don't mind 'basic' if at least the bare minimum is done right.