This hotel is not good value for money. We paid £99.00 for a twin room which I would price at about £35.00. It felt more like a hostel. The best thing I can say about this hotel is that it is functional and clean. Apart from that, the customer service is awful, the staff were very unfriendly and not very helpful. Nobody that worked in the hotel, from waiting staff to reception staff smiled the whole time we were there. The room was tiny and we couldn't open the wardrobe because the bed was in the way. The room was also on an extremely noisy road. You would expect it to be a little noisy in the centre of London but this was just awful. It was like we had the window open in the room. The pillows in the room were the most uncomfortable I've had in any hotel. It's a shame because the hotel is in quite a handy location but I'd never stay there again. I could put up the hotel room and the facilities if the staff has better customer care.
Summary
Reviewed by R T
Reviewed by J Ingram 