Euro Queens Reviews

From the outside the place was nice. i was given a room that was in the cellar of the hotel, the tv was not working and the room was not clean.i complained at reception and they gave me another room on another floor. this was just as good. morning breakfast was like queuing at a prison' you only had a choice of warm toast and cereal. not good at all

Free parking good, and only a short walk from Gipsy Hill station if you want to use public transport for a day as I did. Breakfast not good and not a nice room to eat in. Room fine although nothing special. Overall I'd see if there was somewhere better for a similar price before I'd go there again.

Reception ok, work being done to outside. Hotel room appauling. sockets hanging off the walls.
Bedding disgusting. paper hangin off the walls, tv not working. Bunk beds in room, could hardly move around. beds squeaked all night. shower not working. not one good aspect of the room.

The Queens Hotel must be the worst hotel I have every stayed at, I booked 2 rooms one with a double bed and one with twin beds and the paper work with me clearly stated that these were booked, The first room I was shown had 3 bunk beds in and 2 single beds in the same room with no space around them.
The second room booked see the pictures attached of the room and the Bathroom and the view out of the window, this had a bunk bed and 2 single beds the TV did not work we had to except this room as the hotel was full or so we were told .
The other room offered on second attempt had a double bed the TV did not work and the room needed decorating and a clean ,as did the first room, the view out of the window was not very nice.
We waited a long time for the reception to sort these issues out; this is after a long working day,
After coming back from dinner the room lock did not work to one of the rooms, and we were told we were not booked in, and another person had the room although are cloths were in the room, so we had to sort that out .
PS Breakfast is cereal and toast with horrible coffee

Tv in room broken!
Shower broken!
Kettle in room changed 3 times because they were leaking!
Curtains hanging on by a couple of clips
Unable to watch tv in bar, because football was on and was told it was a sports bar!!!!!
No management there to sort out complaints!
Staff unapproachable!

The hotel is not what it looks like on the Internet. It is rather old, it needs refurbishment, TV didn´t work and breakfast is terrible!!
I do not recomend it at all!!

I stayed at this hotel with my brother for a few nights whilst in London. The first impressions on this hotel were not good at all. It looked like a building site. Scaffolding everywhere and drilling and 'improvements' being made in the foyer. Our check in time was 1, but we didn't get there until approx 3.30. Our room was still not ready and when we were told it was...there was still cleaners in it. The room itself wasn't clean but we only needed somewhere to sleep so it was a bed at least! I was under the impression that I had paid for breakfast to which turned out to be just cereal or toast. I would not recommend anyone to stay here as it was not the nicest of places myself and my brother have stayed.

The room was clean and everything worked but the position of basin and lavatory meant sitting sideways was mandatory. The shower faced the shower curtain which was too short. The unhealthy breakfast consisted of a queue for basic white toast, butter and jam/marmalade and sugary cereals. Another queue for juice and yet another for tea/ coffee. Not at all GI and far less value thanost Holiday Inn Expresses for the same money. Glad it was just one night. Escape though was through Italian students who believed the exit steps were only meant for them to sit on.

This is not the most up to date hotel but the beds were very comfy and clean and the room was clean and quite big. Modern tv with good channel choice. Basic breakfast of toast and cereal with hot drinks and fruit juice but it was all fresh and plentiful. Staff were very helpful and pleasant. We were able to leave car in the free car park as early as we liked even though we couldn't have the room until 2pm and were able to leave as long as we wanted on the day we checked out which was great as we went back into London and parking would of cost a fortune.
There is a vending machine with ready meals and a selection of reasonably priced take away menus for you to get delivered to the hotel,you are able to eat this in the bar at tables or in your room. I thought this was a great idea and was used by lots of the guests while we were there.
Our car broke down and we weren't being picked up until 11pm and we were able to wait on sofas in the bar and charge our phones while we waited.
I would stay here again. It didn't look the tidiest,a few furnishings were a little worn but all the stuff that mattered,comfy beds,clean bathroom etc was spot on and it is undergoing renovations

Accomadation is very good near to Crystal Palace railway station, But only noise when people talking outside the room. night time when people talk we can hear that noise. Except this everything is fine.

We were allocated Room 169. I don't think this was the room we booked, we booked a room for 3 adults and this room had bunk beds. The bed closest to the window was impossible to sleep in, every spring in the bed protruded through the mattress ..... most definitely a very unpleasant nights stay (please note: I did not say sleep).
Sound proofing between rooms was very poor, you could hear conversations taking place as if they were in the same room.
The hotel is very basic, that is what we paid for, but that does not mean the mattress should have been in the condition it was.
The breakfast was described as continental, by that they mean - fruit juice/cereals/toast/coffee or tea.

The hotel and room were very disappointing. The furniture was old and in poor condition and the base of the beds were torn and old. We were unable to shut or lock the door to the en-suite bathroom as it was broken. The bedding and bathroom were clean but of poor quality. The room was a long walk from reception and the dining room. The decor and carpeting in the corridors was worn and tatty. In need of total refubishment. We booked a continental breakfast which consisted only of fruit juice, cornflakes, toast and tea/coffee.

Huge hotel, easy to get lost while finding your room(s). Very clean room, comfy bed and kettle etc. Shower could have been better but worked fine. Overall, good place if you're using it just for overnight business accommodation.

Washbasin tap not working
no dustbin in the room

Hotel for good for me as a single user, room was clean and staff informative, hotel having update carried out

Radiator doesnt work, bathroom smelt of damp, desk was obviously dirty, food on the floor and tv also didn't work.

Worst hotel I have ever stayed in had leave the hotel next day and even had to change the room the very first minute
Breakfast menu started with cereals and ended on white bread that all
It is shame laterooms has listed them on thier website

Do not bother booking this hotel

I was in London for a university interview so i wasnt looking for '5 star accomodation'. First impression of the hotel was that it was very nice, the reception area looks very nice and modern. However, we got put in a room which was right at the bottom (no lift access) and there was a few builders staying in the same part. The room was very spacious and clean. The wardrobe was nailed shut and we frequently asked for the shower to be fixed but they didnt respond. It was cold but if you were lucky it went hot for a short time. The breakfast was fairly basic, toast and cornflakes with hot and cold drinks. ALthough it has a lot of negatives, i do think it was great value for money! The staff were friendly and couldnt really expect much else for what i paid :D

Great for a budget night. Or if you need digs. Cheap beer in bar. No parking available even though requested it. When finally got given a room i paid for, Clean rooms serviced daily, just problems communicating with check inn staff. Breakfast...... Well corn flakes and toast and coffee.

I had a good impression of the hotel. It's a great solution if you want to spend a few nights without spending a lot. The only thing I didn't like is the noise made by other customers late at night and early in the morning.

Staff fine on booking in etc.
First room we were given was worn, dirty, v small. The bedroom window had a huge crack, didn't lock as was on the first floor with a ladder from the ground immidiately outside the window. Despite emailing our needs and attending front desk with out 2yr old there was not enough room for the travel cot alongside the bed without them touching. The bathroom window had an actual hole in it which had been bunged up with a towel! Depressing and disappointing barely covers it.
However, when we asked to move a fuss wasn't made and a better room was found which was cleaner, more spacious and not damaged, dangerous or vulnerable to intruders. Unfortunately we were by the stairs which seemed to be a 3am meeting point for various people with a bangy door but at least we felt safer.
The breakfast was a choice of cornflakes or no cereal and tOast or no toast! But staff were quick, friendly and pleasant.
Pricewise I doubt it can be beaten but remember you get what you pay for!!!
We had to stay in this area to visit friends and so would probably stay again but it wouldn't be without a strong sense of trepidation.

Our room was clean and well presented, the whole place could do with re decorating, but as we were on a tight budget there is nothing to complain about.

Absolutely appaulling. work men everywhere.wallpaper hanging off walls.breakfast consisted of cheap cornflakes and cold toast. noise levels high. not great all in all

Not very clean , room quality very poor very basic furnishings and no room to park

We stayed here for one night as it was a convenient part of London. It had parking which many London hotels don't and for the money and location it suited us. There are a lot of steps going up to the reception area so people with prams/wheel chairs may struggle. The rooms are very basic and tatty but for what you pay it's OK for a night. The bar is decent enough if you didn't want to trek up the road with plenty of pumps and optics. The breakfast set you off for the day with toast, cerials, juices and coffee/tea. For an extra £5 you could have a cooked but it was so small it was no where near worth the money so we stuck with toast. If you want a decent breakfast, there are cafes around and also a Wetherspoons just up the road called the Postal Order. The hotel is close by Crystal Palace National Sports Stadium, shops and trains to central London. We would stay again, but only one night, it's not a holiday hotel. It is being renovated so hopefully it will improve over time.

Was looking for a cheap hotel to stay at rather than having to drive all the way to & from London (got the megabus instead).
Got a double room for £29.00 so well pleased with the price. However don't be expecing anything fancy for your money. Room was very basic, but had own bathroom (bonus points!)
Larger at the bar was cheap, but when we came back from the gig the price for a small coke was £3 & in terms of volume was less than a can of coke.
If I need to stay in London again & I can get the room as cheap as I did, then I would happily stay again.

This hotel was booked last minute so I was very impressed with the quantity of the rooms as I was able to book very easily. Beautiful entrance. There is scaffolding work happening at the moment but don't let that put you off. It's a gorgeous hotel!

This is one of the cheapest places to stay in the area. On par with Travelodge, our room had just enough space to stay in and a very (very) small closet bathroom with a shower stall, toilet, and sink all smashed into a 6x3 foot space. When you sit on the toilet, you can brush your teeth and stick your feet in the shower.. and I'm just over five feet tall! I felt sorry for my partner who is six and a half feet tall! The curtains rested atop the radiator (fire hazard?) and there was no way to control the heat, except to open the window. The flat screen TV made our stay easier. They provide coffee/tea with kettle. No mirrors in the entire room except the small medicine cabinet mirror in the bathroom - this makes it difficult to get dressed in the morning (clothing, hair, makeup...) and all the outlets are on the one wall the TV is mounted on. Slightly annoying, but no more than a Travelodge room (ever notice the lack of outlets or odd locations?) and no peep-hole on the door. Carpet was a bit dank, but that's the story with most hotels. No "do no disturb" sign provided, so room service visited everyday (I don't know about you all, but I don't need room service everyday, nor do I want it). The hotel itself is massive and looks impressive from the outside (minus the construction going on at the moment). Speaking of which, there was a bit of noise from the workers, but not through the night.. although they set the fire alarms off a couple times during our stay. The free wi-fi is not available in your room (unless perhaps you are just above the bar) and the "fully-cooked breakfast" (included with three nights stay) is just toast, plain corn flakes, and a couple breakfast drinks. The breakfast was held in the ball room, which was massive, depressingly decorated, and lit up with fluorescent lights. There were quite a few staff to look over the "fully cooked breakfast" which made the experience awkward, but not as awkward as the female staff member who wouldn't allow you to choose your toast (white/wheat) or toast it. She insisted on taking random pieces of toast from one of two mountains and toasting them, sitting them to the side and making you take those when you went to get toast. There was nobody at breakfast because every single person who came down expecting eggs, sausage, etc. were thoroughly confused and either politely had one drink or one piece of toast or just turned around and left. So this lady was making toast and letting it get cold because there was nobody to eat it. I wanted toast, but I couldn't even have hot toast because of this woman who could barely speak English forcing cold white toast on me.. although I wanted wheat. It was the strangest experience I have ever had in a hotel. The staff seemed very proud of the toast mountain and upon getting some apple juice from the bar, I noticed there were four clear fridges full to the brim with off-brand white and wheat bread. Bizarre. There was also always music videos playing very loudly in the bar area with people desperately trying to use the wi-fi whilst ignoring the very loud music videos.It didn't matter if it was 7am or 11pm, these freaking music videos were playing. Completely and utterly bizarre. But worth it for the very cheap stay. Near a bus stop that will take you to the station (from which you can travel anywhere) or if you'd like, only a 15 minute walk straight to the station from the hotel. Don't rely on SatNav when trying to find the hotel because ours brought us to the station, but it is, in fact, just down the road. Great little cafes and restaurants within walking distance (or they deliver). You have to try Noodle Time.. it's really cheap and the portions are massive. You'll be bloated and full for twelve hours.. but you will have only paid a fiver. Great Tesco Express next to the bus stop outside the station. Totally worth the bizarre experience for a cheap stay just outside London.

Not a bad little hotel really, close to the tube at crystal palace, safe and warm. Ideal for someone just needing a no fuss sleeping facility, bar on site and wi-fi available in the lobby. Not ideal for anyone requiring luxury and pampering.

Room was horrible. The beds were uncomfortable and had springs digging into my back. The tv remote didn't work and the reception on digital tv was unwatchable. It took 1 hour for someone to come and have a look at the tv to see if anything could be done.

Firstly, the room was MUCH smaller than depicted in the picture which was a bit disappointing and the lighting was very dim- the room had an overall depressing air about it which was not ideal. There was a TV but the signal quality was so bad; so much so that we constantly had to keep adjusting the aerial to stop the video getting stuck and eventually gave up trying to watch TV, The bathroom didn't have any toilet paper so we had to ask at the reception- toilet paper is a basic necessity so surely the hotel's cleaners should have placed a fresh roll there when someone books a room? Overall, it was not the best stay; you can get more for your money in lots of other hotels (speaking from experience).

This is a massive and confusing hotel. The room was nice enough, but I had very, ahem, enthusiastic neighbours who were noisy pretty much all night. The TV didn't work, which was no big deal and I didn't complain - told staff when I left and they were very apologetic.
Owing to getting so little sleep I missed the breakfast.
Not much the hotel can do about having guests with such amazing stamina, except perhaps spread the guests out a bit more - there were a huge number of empty rooms, and it would have been easy to do.

Considering the cold weather having the heating on, warmer room would have been nice. Each morning I was woken by the large laundry trolleys crashing in to the window. I have never seen such a bad t.v picture in my room and in the bar and lounge areas even thou we are within a mile of the largest transmitter in the south

The hotel room was really nice, I was rather disapointed with the furnishing in the main bar as it all looked outdated. It requires some refurbishment work. Similarly, the hotel cafe on 5th floor require some refurbishment work to it. I did feel the chill quite a bit as their was a draft from the window in the bedroom. Lastly, I thought the breakfast options are not clear i.e the possibility of ordering a full breakfast for instance is not very clear.

Just toast for breakfast i dont think is very good

You get what you pay for in this hotel.
The room was small and dingy, we had a reoccurring brown wet patch appear outside the bathroom door, which when walking to the bathroom during the night in bare feet wasn't a pleasant experience.
Also being woken up by a group of frisky pigeons dancing about on a flat roof right outside your window wasn't great (out of the hotels hands I know, but still annoying).

The decor and bathroom was not good, the bathroom needed updating and was cramped the toilet was so close to the wall we could hardly sit down to use it as our knees were up against the wall in front. The bath and fitments were very worn out and very scratched, with enamel coming off. The pillows were very flat and hard so we didnt sleep well.

The hotel was quite nice though the room we stayed in was very basic. However it was also very cheap to stay just 7 miles from London city centre. It was all clean and tidy but small amount of damp in room and small complaint that TV did not work well - problem with aerial. Also felt snooker table should have been free rather than £5 per hr. Did ask for extra tea and coffee as well as extra duvet and staff immediately obliged. Staff we spoke to were friendly and there to help. Overall, very basic but all we needed for the money.

If you're wanting ok, cheap accommodation near London then this is the hotel for you.