Euro Queens Reviews

our stay was awful it took over an...
our stay was awful it took over an hour to book in they couldnt get the rooms right we had 2 family rooms booked and were given a twin and a family room when complained they told me they would put a bunk bed in a twin room which bearly fitted the twin beds already in place so complained again and was shown a different room that had 3 bunk beds in (hardly suitable for a family) 3rd room was better but still very small and outdated. the family room had a horrible stench which you could just about stick with the window wide open, the window was also smashed tiles loose in bathroom breakfast was awful orange juice had been so diluted worse than squash limited choices available wouldnt recommend at all!
Reviewed by denise j; Reviewed in Jun 2010

The Hotel was Dirty There was an indescibable...
The Hotel was Dirty.. There was an indescibable stench in the hallways upstairs!! I could'nt understand how Cerials and Toast is described as a 'Continental Breakfast'I suppose you get what you pay for!!
Reviewed by David Woolley; Reviewed in Jun 2010

The place Queen Victoria stayed once A long...
The place Queen Victoria stayed once. A long time ago now i suspect. The Hotel was certainly fit for purpose although some areas were not the best for wear. We stayed in 2 rooms, 1 triple and a double. The triple was, as you would expect a little crowded and there was some wear in the batchrooom area, but the Double was actually very well appointed. and as a double room was in keeping with some good hotels I've stayed in on business too if not in the same line as Jurys in Croydon, but then neither was the cost.All in all, YES, i would stay there againOne point, we were told by other guests at the front desk that we would be better booking through LR.com and we asked the lady on reception, and she adminitted that would would be, so went away and booked through LR.com and saved about £40 a night for the 2 nights we were there.
Reviewed by MALCOLM K; Reviewed in Jun 2010

I didn't like this hotel its not a...
I didn't like this hotel....its not a value for money...breakfast is not as per expectations...Room quality is bit low...
Reviewed by J Shankar; Reviewed in Jun 2010

The exterior of the hotel was very good...
The exterior of the hotel was very good. Looked posh and clean as did the reception. Reception staff were lovely and friendly. Not a bad word to say about them. The hotel itself however, needed revonating. The pictures on LateRooms are NOT wat you actually get. These are the more luxurious rooms which are from £49.95 when u book thru the hotel itself. (According to the sign outside) Our double room was old and tatty and on the ground floor. Bathroom had plugs missing and a leaking shower which caused mould to grow. Wanted peace and quiet in our room to relax but we were interupted a LOT. House keepers were knocking constantly after we told them we didnt need their services. Other staff knocked to ask if we were ok, if the room was ok, if we needed anything. All of which were on separate occassion. Overall, for the price we paid, it was OK. But only stay here as a last resort or book thru the hotel itself to get the better room.
Reviewed by Connie Y; Reviewed in Jun 2010

For budget accomodation I would recommend this hotel...
For budget accomodation I would recommend this hotel. The staff were very nice. The only thing missing that would enhance the stay I feel would be an information pack in each room with hotel details and services, and info on the local area and emergency service details
Reviewed by l paffey; Reviewed in Jun 2010

some parts of the hotel looked tired ...
some parts of the hotel looked tired
Reviewed by ANDREW CROWLEY; Reviewed in Jun 2010

sheets were dirty but they change it straight...
sheets were dirty but they change it straight away
Reviewed by Sebastian Mena Barriga; Reviewed in Jun 2010

cheap and cheerful lt br gt room a...
cheap and cheerful.room a little tired but did the job.breakfast choice was limited toast or ceral and to had pay extra for hot breakfast which we didn't do so can't comment on that.however was in a good location with great views of city from breakfast room.
Reviewed by MEGAN B; Reviewed in May 2010

Every time we book into this hotel we...
Every time we book into this hotel we always have to change rooms as there is always something wrong with the room we get to start of with.We put in a few comments in the comments box but they don't seem to take any notice of it
Reviewed by Trevor E; Reviewed in May 2010

Love the hotel highly recomended but needs to...
Love the hotel highly recomended but needs to mantain the rooms better more to follow later tonight have a list would recomend to friends again and again
Reviewed by Lucinda Hurdman; Reviewed in May 2010

In this case it was a triple room...
In this case it was a triple room next to a fire door that constantly banged all night! The bed sheets were clean although clean the towels had a musty smell. Breakfast was very unimaginative. You get what you pay for and in this case it did the job - only just!
Reviewed by k heath; Reviewed in May 2010

The hotel from the outside looks quite impressive...
The hotel from the outside looks quite impressive and so does the reception area .......but beware! We booked 2 rooms for one night. My daughters room was quite large and quite well fitted with wardrobe, tele, bedside lamps, bath and shower. However the room my husband and I stayed in was so different! It was not much bigger than a walk in cupboard with a blank sealed door (no handle) between us and the people in the next room. We could hear their every word and movement. Hardly a private room!There was no wardrobe or hooks available to hang any clothes.Gouges out of the walls, especially where the door spring had to be given more room so as the door could open properly.The fire alarm was covered with a plastic bag........ health and safety, whats that!!No plug in the sink and the sink wasn't even attached to the wall Only a shower (no bath) which the water didn't run away from ,so my shower was extremely quick and my husband couldn't even have one.There was a tele as stated,but there was no ariel so we could not get any channels.The fan in the bathroom was very noisy, laboured in its working and old.The lighting was a flourescent tube. No bedside lamp. Hard on the eyes especially early in the morning.The bed was solid...... so was my daughters. We didn't sleep at all well.The hotel states that breakfast is included. Beware it's only cereals and toast, luke warm tea and coffee. You have to pay £5 extra for a cooked breakfast.We made a complaint especially about the fire alarm. When we returned to the room we had a T.V ariel and a plug in the sink but the plastic bag was never removed from the smoke alarm so we climbed up and removed it ourselves! It could of made the difference between life and death.
Reviewed by K Hurst; Reviewed in May 2010

The service was good But the room was...
The service was good. But the room was about as far from the reception and lift as possible; this meant that our ageing bodies had to suffer with stairs and long walks - my wife has bad knees and is waiting to see a specialist. So we asked to be moved for our second night's stay and here they were wholly accommodating and got us a room near the lift on the ground floor.But I do have a complaint: the first room we had must have been near the heating system which was clunking along up to midnight; then it came back on at about five in the morning. Poor. The second room we had was better but even there I could hear a persistent sort of squeaking noise: I think it may have been due to wind blowing through a gap in the broken window which should be fixed instantly.I will not be staying there again in spite of the low cost of £40 p room p night, one reason being that I was using it as a base to see my son and his wife who live in Dulwich and it was rather further than I expected (without a car so had to use taxis a lot).Breakfast was disappointingly "continental" though you could pay an extra 4.95 for cooked food.
Reviewed by John Jones; Reviewed in May 2010

If I had known I was going to...
If I had known I was going to be staying in this room before I arrived I would not have bothered. I checked the hotel website and saw a reasonable looking room. This is not what I was greeted with. The room was barely that. I expected at least the standard I have at home and it fell well short of that. The door had been badly repaired, the bathroom door was the same. You could hardly give the bathroom that title. It was tiny and the equipment was shoddy and not well maintained. It reminded me of staff qaurters I had seen at another hotel.There were cobwebbs on the walls, three different coloured lights, little and poor furniture. What appeared to be a 20year old television, which we did not try. We did not spend any time in the hotel. We used it as a base to visit London. We arrived late on Friday evening, and once in our room, quickly decided we were going to spend as little time as possible there.The breakfast was basic and offered little choice.I booked this room via the easyjet site and was really dissapointed with what I got. I would certainly not recomend this hotel to anyone!!
Reviewed by alistair m; Reviewed in May 2010

The Hotel looks great on the outside nice...
The Hotel looks great on the outside, nice big and bags of character. However we was in a basement room that was more like staff accom than guest accom. The room was tiny, and the bathroom stank of curry. Not recomended.
Reviewed by Paul R; Reviewed in May 2010

We were on a budget and wanted breakfast...
We were on a budget and wanted breakfast in the morning, so this is what we found on LateRooms. We arrived to a very grand building from the outside, this changed slightly..Firstly. non of the staff could speak proper english. They were all standing behind the reception muttering about customers, while we stood there waiting for them to stop before they attended to us.Then we were told our room was on -1 floor. We went down the stairs into the corridor of rooms. The smell was horrendours, like someone had bleeched the walls, the floor, the doors - it was almost unbearable. We later realised this corridor was where everything was stored and where the staff accommodation was (aswell as where our rooms was!)Our room was ok, for the price, it had a bed and en suite. We just found the problem to be that the duvet was too small for the bed, bit annoying. And through the night the staff were obviouslt finishing work so were going back and forward, it was very noisy.breakfast - up to the 5th floor!! Certainly needed breakfast by then, to find that if you wanted a cooked breakfast you needed to pay an extra £4.25 in pre paid vouchers?! So we stuck to the continental one, which was ok. Tinned fruit, tea and coffee, toast.I think next time, we'll sleep in the back of the van - might have been more enjoyable.
Reviewed by C P; Reviewed in May 2010

It is a nice old building but in...
It is a nice old building, but in need of repair.The towels and bed-linen were dirty.
Reviewed by Norbert L; Reviewed in May 2010

clean no complaints for the money it was...
clean no complaints for the money it was good.i think some people expect 5 star service for three star prices.
Reviewed by barrie langton; Reviewed in May 2010

night stay whilst playing in Croydon Staff always...
2 night stay whilst playing in Croydon. Staff always helpful.As usual, the bathroom leaves a lot to be desired! Shower great, unfortunately no showerhead holder. Sink plug not working.Still, for what we pay, it's great value for the area.As we get in late and need to wind down it's great that the bar is open for guests, apparently, all night! :) Well, at least until about 3am when we go to bed.
Reviewed by C H; Reviewed in May 2010

The bed linen was blood stained by a...
The bed linen was blood stained by a previous guest and was not changed at any time during my stay. The shower was dirty, the tv was not working when the cleaners serviced my room the towels were not changed the bed linen was not changed and the door to the room was left open when they left. The bed was made up of two different bed bases and the room was of a verry poor standard. On the staircase approaching the room the ceiling was so low i sustained a head injury.
Reviewed by Paul Hilton; Reviewed in May 2010

very good customer service I will recommend it...
very good customer service. I will recommend it to anyone. It was very easy for me to get to central London. value for money
Reviewed by O Toure; Reviewed in May 2010

Still in shock from the filthy standard of...
Still in shock from the filthy standard of this hotel. Dirty duvet with no cover and dirty ripped throw. unhoovered carpets, dirty curtains, furniture collapsing, nail clippings on floor. Dirty bathroom although sink clean. No hot water. Packed with homeless people, noisy fridge and a cookers in the room, very odd!! Very, very unhygienic. Unproffesional staff who are clearly used to people complaining and don't really care. Vert unhappy I had to sleep here and didnt have time to find somewhere else. Although didnt actually sleep or eat breakfast! A discrace. falsey advertised.
Reviewed by LOUISE B; Reviewed in May 2010

some rooms much better than others if your...
some rooms much better than others if your lucky you get a really good one if not then be careful.
Reviewed by P Jones; Reviewed in May 2010

Some rooms better than others but very cheap...
Some rooms better than others but very cheap accommodation.
Reviewed by P Jones; Reviewed in May 2010

Normally I wont be bothered writing these but...
Normally I wont be bothered writing these but after staying here I fely such agrieved that I had to! This is the worst hotel you will ever stay in, reception staff useless get to your room and the key card wont work so you have to go back, and every time you leave the hotel you have to queue at reception to reactivate your room card. 3 nights I stayed here not once did my room get cleaned or towels changed. As for the room it was grotty, smelly, dirty I have seen kennels in better condition. Tip for this hotel: save your cash sleep rough!!
Reviewed by C Mackowski; Reviewed in May 2010

I booked into this hotel for three nights...
I booked into this hotel for three nights. Firstly, didn't get the double room I booked for me and partner and when I mentioned this to reception they tried to charge an extra £20 per night for a double! Secondly, we were in an area of the hotel where there were loud, selfish, foreign kids in rooms near us. This wasn't for one night, but all three nights we were there. We rang reception, called at reception and of course, nothing got done. The kids kept knocking and slamming doors until early hours and when they got up. Thet kept trying our door also. It seems the reception and hotel just look after their "own" ie foreigners. If you speak English, forget it!
Reviewed by S Brown; Reviewed in May 2010

On arrival I have to say that the...
On arrival, I have to say that the receptionist was very polite, and had a smile for everyone that came in to the hotel. That, unfortunately was the only positive aspect of the hotel. My brother and I were only staying the one night, thankfully, and had a twin room on the first floor. The corridor to the room was pokey and old, with a carpet that was frayed and wallpaper that was coming away from the skirting board. The cleaners were mid-way through their shift, and had bags in the middle of the corridor full of the dirty laundry and then next to them, bags with folded up clean laundry. Once in the room, there was a damp smell, and the carpets and wallpaper were in an even worse state than in the corridor. In the bathroom, I found that the toilet seat was dirty, the floor mat had a stain on it that can only be described as blood, and on the wall next to the mirror, there was a tile missing that had wires poking out of it.I went to let the receptionist know, who was happy to help, and phoned the cleaning staff right away.The cleaning staff did not have the patience or good customer service that the receptionist had, and treated me as though I had done them a wrong by making them aware of the toilet seat and bath mat. They cleaned the toilet seat, speaking in a language I didn't know to one another in a manner that seemed very rude.Once it came to getting to sleep, there was a party on in the function room, and we could hear everything that was happening. Needless to say, it took until the party to end before either of us could sleep. We heard others in the rooms next to us complaining too.I would not recommend this hotel to anyone, and will not be staying at any other euro hotel again.
Reviewed by A Ryan; Reviewed in May 2010

On arrival there was an african wedding on...
On arrival there was an african wedding on site and we were unable to park. The foreign girl on reception shrugged her shoulders she couldnt care less. The african security guard was very helpful and found us a space round the back. The hotel was full of what i call "street chavs" locals who were allowed in off the street to use the bar. Some drunken idiots got in our way on way to room and were fairly intimidating, especially as i had two young girls with me. A totally nightmare. Also was advertised as breakfast included only they wanted £5 extra for english. Not recommended.
Reviewed by j smith; Reviewed in Apr 2010

Ha I am trying to be serious writing...
Ha, I am trying to be serious writing this but it's hard to be when the hotel was a complete joke! Limited paint on walls, bed sheets stained, bed on a slope, endless list...I'm trying to say something more drastic to put you off but all I'll say is DON'T DO IT!!
Reviewed by Kevin M; Reviewed in Apr 2010

OK Florence Nightingale Kaiser Wilhelm and Emile Zola...
OK, Florence Nightingale, Kaiser Wilhelm and Emile Zola may have stayed there, and the horse carriage trade along Church Road to the wonders that were the Crystal Palace must have been something to behold, but this hotel is really all about you get what you pay for.GOOD A large and bright, comfortable bar area.FAIR Some rooms OK - our patyt had 6, various reports of loose fittings, no working kettles, but beds comfy enoughBAD Breakfast; noise from huge African party in adjacent function room. Worse, noise from other peoples rooms at 3am which hotel staff seemed reluctant to confront. So for an in passing type of experience you could do worse if you have limited expectations. Actually it quite suited our needs, a group of young people and the hugeness of the hotel allowed flexibility of room allocation. But its is more hostale than hotel and the notion of the Crowned Heads of Europes frequenting it even in our straightened credit crunch times brings tears of mirth to our eyes!
Reviewed by Martin K; Reviewed in Apr 2010

Value for money hotel very busy but staff...
Value for money hotel very busy but staff on reception coped very well
Reviewed by anthony swadkins; Reviewed in Apr 2010

Fine for what we needed A bit shabby...
Fine for what we needed. A bit shabby but if you're not planning on spending much time in it then it's fine. The breakfast is toast/cereal- for what you pay they could really throw in a full breakfast, not that the one availabel at an extra cost looked particularly appetising. Otherwise it was fine, cheaper than central hotels and had pretty easy access to the station (Crystal Palace) and from there to central London (Victoria/London Bridge)
Reviewed by Sarah W; Reviewed in Apr 2010

Disappointed in the little things Waste bin in...
Disappointed, in the little things. Waste bin in the room was filthy, only two very small towels for two people. Soundproofing between rooms non-existent. Breakfast described as "continental" but disappointing - nothing like you experience on the continent. Nonetheless, good value for money for the area.
Reviewed by David U; Reviewed in Apr 2010

I stayed here for one night and found...
I stayed here for one night and found the hotel to be very busy and well used. the staff were very helpful except at breakfast where you have to get everything yourself, I was also disappointed that you have to pay £5 extra for a cooked breakfast, but nobody tells you this till you see a big sign above the hot food in the morning. Free parking was a bonus compared to some hotels. I was going to eat here until the thing I wanted were not available but there are some good bars and restaurants just round the corner. I would stay here again.
Reviewed by daniel boyes; Reviewed in Apr 2010

food if you can call it that was...
food if you can call it that was horrible unless you like toast cooked on one side only, and cheap cereal and ready made tea in a flaskstaff as helpfull as a chocolate tea potno keys fitted our doors noise was terrible if life depended on it i would stay again, otherwise no way
Reviewed by caroline cengiz; Reviewed in Apr 2010

The hotel was lovely to stay in the...
The hotel was lovely to stay in, the staff were pleasant and helpful where necessary and the overall cleanliness of the place was very good.
Reviewed by Sara Clarke; Reviewed in Apr 2010

It was basic room and food You do...
It was basic room and food. You do get what you pay for - not a complaint as I have stayed there twice now.
Reviewed by d gibbs; Reviewed in Apr 2010

I travelled here for the first time on...
I travelled here for the first time on a break it was ok the room was nice over looking the front .. the second time i travelled here they gave me a room far down in the bottom like a little cloakroom with a bedroom i was not happy so i wanted to change rooms reception did that for me then the next room wasnt clean enough so i wanted to change again paying more money this time then before i expected the same service as the first time the guy on reception stated your only paying this much that why you dont get a main room on the main floor with a nice view even though i paid less the first time round
Reviewed by sara whittell; Reviewed in Apr 2010

The room we had was very basic Whilst...
The room we had was very basic. Whilst we did get it at a reasonable price as last minute it stated that we saved over £100 and think gave us a room to reflect this. However the room they gave us has a window that was stuck down with masking tape, there wasnt even a book to tell you about the hotel The was no bedside table or lamp we had to keep the big light on all the time. Stated that it was being refurbshed which is necessary.
Reviewed by V King-Evans; Reviewed in Apr 2010

would not recomend it to anyone with children...
would not recomend it to anyone with children, more of a hotel for the young lads who are out for the weekend and just need a place to crash out.
Reviewed by k kaur; Reviewed in Apr 2010

Can't beat it for value for money and...
Can't beat it for value for money, and the food was great. It's a pity the TV in the room wasn't in the digital age. But I don't think you can get a room for the night with breakfast included for £45 in London anywhere else. Great.
Reviewed by M WHEELER; Reviewed in Apr 2010

I found the room shabby to say the...
I found the room shabby to say the least with torn bed covers and moth-eaten carpet. The door looked like it had been broken into and I was very disappointed. Compared to the £50 you would pay for a Travelodge room the quality is on a different planet. This hotel should spend some money on their more budget type rooms.
Reviewed by N SHEAN; Reviewed in Apr 2010

When booking in to hotel was given a...
When booking in to hotel was given a 4bed room where all the beds were pushed together making it awkward to get in and out of them.( I only booked a twin ). When returning to hotel later in the evening was shocked to hear so many people complaining about hotel and hearing that the Duty Manager would not come to reception(is this a regular occurence?) Hotel was cheap and the room was clean.
Reviewed by MICHAEL C; Reviewed in Apr 2010

...

Reviewed by Guillaume W; Reviewed in Apr 2010

Firstly incorrect room allocated but promply corrected Next...
Firstly, incorrect room allocated but promply corrected. Next, room was far too hot (April) even with window open, which then gave a traffic noise issue. Only two towels small supplied between three occupants. Decor / Soft furnishings only at best average. The self-service toasters were poor and needed either adjusting or discarding. Finally, no knobs on cupboard door (room 203), making it difficult to hang clothes. No sign of extra bed linen if it were required.
Reviewed by s ison; Reviewed in Apr 2010

Good value for London Only major problem with...
Good value for London. Only major problem with my room (151) was that the toilet was so close to the protruding wall at the front that I had to sit sideways! (Would be OK for kids or very short folk but I am 6'4") I have family dotted around south London and the hotel is 10 minutes walk from the bus station where there are frequent buses to just about everywhere south of the river. I would recommend to selected friends who are not used to high quality hotels. Breakfast not inspiring but the view from the breakfast room is worth the bother! The Hilton it ain't, but beds are comfortable and rooms are clean, there is a TV in the room (poor aerial so don't bank on being able to watch digital channels) and what do you expect for the money in London. I object to paying silly prices, so would stay there again.
Reviewed by P Styles; Reviewed in Apr 2010

Stayed there as we had competition next day...
Stayed there as we had competition next day in Crystal Palace. Hotel was near, staff very helpful, room too hot, bed too soft. Value for money but not really a good night sleep.
Reviewed by V a; Reviewed in Apr 2010

never again ...
never again
Reviewed by CRAIG B; Reviewed in Apr 2010

service is awful at both reception and the...
service is awful at both reception and the bar. when i first checked in there was a massive queue but only one person working whilst two of her colleague's stood behind her chatting. i went for breakfast the first morning but didn't bother there after as the food was disgusting (after that i didn't dare to try the food served on an evening) the service at the bar was atrocious again one person working while colleague's stand about talking. most of the staff at this hotel have no idea what customer service is.
Reviewed by C BROWN; Reviewed in Apr 2010

Hotel cheep and cheerfull not good if your...
Hotel cheep and cheerfull, not good if your a family as bar in midweek full of contractors getting rowdy and noisy. No food on site, either walk to weatherspoons or have takeaway.
Reviewed by m phillips; Reviewed in Mar 2010

Needs a facelift to the room ...
Needs a facelift to the room
Reviewed by Alison B; Reviewed in Mar 2010

Checked in late to a filthy room that...
Checked in late to a filthy room that had not been cleaned. Couldn't wait to leave.
Reviewed by P P; Reviewed in Mar 2010

THis hotel is adequate for a business overnight...
THis hotel is adequate for a business overnight stay
Reviewed by K Smith; Reviewed in Mar 2010

I arrived at pm and I couldn't get...
I arrived at 7pm and I couldn't get into the car park for builders vans .I went to reception which was full of builders .My room took 10 mins to walk to -no lift - down 3 lots of stairs .I felt as though I would never get there .It was very daunting to a single women traveller and I did feel very unsafe as my room was right next to a fire exit that always seemed open ,right at the bottom /back of the hotel .The room was clean enough ,but the curtains didn't even fit the curtains .My neighbours were banging ,laughing shoutin from 12-1am -I asked them if they could keep the noise down and they just continued .Ii was then woken at 5am by a taxi driver banging on my door!! To say I got 2 hours sleep I would be exaggerating!Never again!
Reviewed by Jo A; Reviewed in Mar 2010

The Hotel was ok clean and the staff...
The Hotel was ok, clean and the staff nice, especialy the reception team, the girl that served us, was very helpfull, and professional Judyta was her name, we are coming back.
Reviewed by J Rodrigues; Reviewed in Mar 2010

We have been using this hotel since November...
We have been using this hotel since November 2009, being the closest to where we have been working. On various occasions we have found the staff to be unhelpful and on occasions rather rude. The accommodation is very basic. We would not recommend this hotel in the future.
Reviewed by Billy C; Reviewed in Mar 2010

Room was perfectly functional if not exceptionally luxurious...
Room was perfectly functional if not exceptionally luxurious. bathroom was clean - bath rather small. i have stayed in better rooms at this hotel the last two tmes I have stayed there the rooms were quite luxurious. It is slightly down to the luck of the draw - the rooms at the front are quite noisy but the ones at the back are much quieter. The bahrooms have all been refurbished. Only grump is the annoyance of having to recharge your key card if you go out and after 12.0 clock.
Reviewed by H Broomfield; Reviewed in Mar 2010

Positives-- lt br gt very clean room white...
Positives--very clean room;white linen and white bathroom;good customer service;room was changed within minutes to accomodate us(2 adults+3yr toddler and 2 month baby)negatives---restaurant closes early;warm breakfast is chargeable;a pint of coke is £3;no lifts to our room so carrying car seat or pushchair out of question..would stay again but without kids
Reviewed by s bhange; Reviewed in Mar 2010

a little difficult to find room ...
a little difficult to find room 304
Reviewed by John L; Reviewed in Mar 2010

The room itself was adequate nothing great things...
The room itself was adequate, nothing great (things were falling apart a bit etc), but the bad points were the staff.Reception is very poor, manned by people who really don't understand enough English to be in their position. We wanted to cancel our last 2 nights, but could not explain to them that the last two were more expensive than the first two (so the refund should have been more than we got). We additionally had to ring LateRooms for permission to do this (very odd) and wait around all this time.There was also noisy building work going on all round the (enormous) hotel which really did not meet any kind of UK safety standards (water dripping from the ceilings next to power tool use etc). Think we just went at a bad time, but not the best experience ever... Be warned!
Reviewed by P Norman; Reviewed in Mar 2010

I would never stay at this hotel again...
I would never stay at this hotel again, the staff were unhelpful except for 1 bar tender who was above all the quoters i have given. on arrival the staff took to long to see to us, our room wasn't ready even though we didn't get there until after 4pm, the room was very small and basic with very little light. and wasn't to my level of cleanliness.
Reviewed by j holloway-shaw; Reviewed in Mar 2010

Wow This time everything actually worked Decent shower...
Wow! This time everything actually worked! Decent shower, kettle that worked, key cards that didn't fail too often.
Reviewed by Chris H; Reviewed in Mar 2010

The room had no window and there were...
The room had no window and there were no general information of the hotel in the room (breakfast times etc).The only bedside light didn't work although this was sorted immediately. The "continental breakfast" was 2 or 3 sorts of cereal (normal cornflakes and two sweet sorts), 2 different types of jam and the choice of toast or rolls. Scrambled egg needed to be paid for extra as part of the full English breakfast for 4.95 quit.
Reviewed by Nadine E; Reviewed in Mar 2010

For the price we paid it is good...
For the price we paid it is good value for money and in a good location
Reviewed by M Chue; Reviewed in Mar 2010

Nice welcome downhill after that The carpet in...
Nice welcome, downhill after that. The carpet in the room wasn't fixed in and had curled up at the door entry. The television did not work at all. Although no the staffs fault a fire alarm in the middle of the night was not ideal.
Reviewed by Tom C; Reviewed in Feb 2010

Absolutely excellent value for money Staff so pleasant...
Absolutely excellent value for money. Staff so pleasant and helpful with all enquiries. Will definately be back.
Reviewed by mary b; Reviewed in Feb 2010

It was a short stay The room was...
It was a short stay. The room was ok but old bed sheets n old carpet. Light sockets were broken n hanging naked behind side tables. The only reason to stay in this place next time would be affordability.
Reviewed by H MALIK; Reviewed in Feb 2010

Location was ideal for me The part of...
Location was ideal for me. The part of the hotel I stayed in was very scruffy and tired, though the room wasn't as bad. Had to use stairs to 3rd floor too.
Reviewed by m walton; Reviewed in Feb 2010

Friendly Staff quick check in The floorboards were...
Friendly Staff, quick check in. The floorboards were a bit noisy but nothing too bad.The room was very clean with loads of extra blankets and pillows. We had a small shower room but it was brand new with very warm water.All in all this was a nice place for the money we paid.
Reviewed by Monica N; Reviewed in Feb 2010

For a night you can't do better ok...
For £50 a night you can't do better, ok don't expect 5* Luxury and you will be ok. The room was generously sized and even had a small kitchen! ok it might need a lick of paint here and there but generally good. However don't rush out of bed for the Breakfast - its not up to much.
Reviewed by Laurence Welford; Reviewed in Feb 2010

clean room comfortable bed nice and qiuiet enjoyed...
clean room comfortable bed nice and qiuiet enjoyed stay
Reviewed by H Broomfield; Reviewed in Feb 2010

The roo we were given was in the...
The roo we were given was in the annexe and looked like basic staff accomodation, strip lighting no bedside lights and no phone. The staff at reception were not friendly or helpful. The Double bed looked as if someone had just slept in it and there was a wet towel on the floor. The en-suite facility was a seperate bathroom in the corridor with no lock and our room number written in pen on the door. The continental breakfast was paltry and the upgraded (for £4.95 each) cooked breakfast looked as tired as we did, after a restless night listening to pipes clangimg and generators coming on and off.
Reviewed by Joanne C; Reviewed in Feb 2010

Breakfast was a bit of a bun fight...
Breakfast was a bit of a bun fight with long queue for the only toaster and only one member of staff around but overall for the price it was a clean bed and room.
Reviewed by Carol P; Reviewed in Feb 2010

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Reviewed by L Moreno; Reviewed in Feb 2010

I could have made a hairdryer in the...
I could have made a hairdryer in the time it took us to get one from the hotel , we asked in the evening we arrived as soon as we realised we didn't have one and would be needing one. Nothing came. We asked a total of five times after this, three of which were the same member of staff at the front desk who told us the first time that it was in our drawer. Drawer? We didn't have a drawer, a bed side table or a lamp. We did eventually receive the hairdryer, although it was after our check out time at which point our key stopped working for our door and made it all the more difficult to go and try and take a hairdryer from another room as we were told to do. Another brilliant example of tip top customer service we received was when we went to ask the reception about directions in the area, there were four members of staff stood behind the desk; of which none even acknowledged our presence for at least five minutes even though two of which were stood doing absolutely nothing.Obviously we were not expecting the Ritz for £30, but what we experienced was most certainly below three stars.oh, and the number on our door was drawn on in marker pen.
Reviewed by T Bromwich; Reviewed in Feb 2010

If you think it is too good to...
If you think it is too good to be true it usually is. That was what we said before we got there and we were proved right.The room was very very tired missing lamp shades, loose light fittings, loose wallpaper, iron burn marks on the one chair, cups with chips, stains on carpets, loose toilet flush handle, smased ceramic soap dish with sharp edges, mastic and tiles around the bath a mess, no plugs. The corridors are just as poor and the exterior needs work. The list is endless really but on a positive the sheets were clean.
Reviewed by Trevor W; Reviewed in Feb 2010

Only stayed for a night it was a...
Only stayed for a night it was a last minute booking but it was fine basic and clean - which for the price was what we needed - I would recommend for those on a budget. The staff were courteous and helpful.
Reviewed by s watson; Reviewed in Feb 2010

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Reviewed by Evered Allen; Reviewed in Jan 2010

Perfectly clean great location parking great breakfast of...
Perfectly clean, great location, parking great, breakfast of cereal, toast and jam and juice, tea/coffee adequate for the start of the day included and cooked breakfast an optional extra ! Great place to stop for not a ridiculous price as expected in London!
Reviewed by nigel h; Reviewed in Jan 2010

We always stay here when we come to...
We always stay here when we come to London.Value for the price.After all this is a budget hotel.Have stayed in a lot worse,that cost more..Will be back again...
Reviewed by k fahy; Reviewed in Jan 2010

The room was ok for its size the...
The room was ok, for its size. the bed was moving so I have to push it against the wall, it was very unconfortable. The water wasn't that hot and the shower head was not working properly.Maybe I wasn't lucky because i have stayed perfect room in the same hotel before. I couldn't even open the window.
Reviewed by a g; Reviewed in Jan 2010

Watch this placedodgy showers and rooms more likly...
Watch this placedodgy showers and rooms more likly to be bunkbeds with no tv receptionavoid breakfast, stale bread cold Tea and watered down juiceonly good for budget accomodation in london
Reviewed by a m; Reviewed in Jan 2010

No hot water no heating no lights grotty...
No hot water no heating no lights, grotty rooms, unhelpful staff.
Reviewed by p whitlock; Reviewed in Jan 2010

Very good star hotel and freeparking if you...
Very good 2 star hotel and freeparking if you want more pay more!
Reviewed by M G; Reviewed in Jan 2010

N A ...
N/A
Reviewed by Gyna E; Reviewed in Jan 2010

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Reviewed by Damien P; Reviewed in Jan 2010

El desayuno continental es muy pobre creo que...
El desayuno continental es muy pobre, creo que se debería ampliar un poco la variedad más embutidos , panes integrales, comidas para celiacos, tambien ofrecer la posibilidad de la leche de soja, así como cereales sin leche y sin mucha azúcar. saludos desde canarias
Reviewed by MARIA DEL CARMEN RAMIREZ SANTANA; Reviewed in Jan 2010

the bathroom had insects inside so we did...
the bathroom had insects inside so we did not use it and the corrider smelt of damp and was very unattractive to walk through.
Reviewed by vanessa a; Reviewed in Dec 2009

The hotel is very impressive from the outside...
The hotel is very impressive from the outside and was extremely good value for money. The staff are polite and well presented. The room we had (family room) was clean but needed a bit of updating. The window wouldnt shut fully which resulted in an icy cold draught, luckily there was a spare blanket which we folded up to give some relief from the December chill. The bathroom was basic but there was no extractor fan and the window in here was very difficult to open. The silicon used to seal around the bath/shower was in desperate need of either a good clean or replacement as it was black from mould in places. The breakfast was part of the deal and you could have as much as you liked, there was also the option of upgrading to a cooked breakfast at a reasonable price.I would stay here again but if staying for more than one night I would have asked to change rooms as the draught from the window would have been too much.
Reviewed by Frank B; Reviewed in Dec 2009

Large clean room at great price Decent breakfast...
Large, clean room at great price. Decent breakfast. Free internet.
Reviewed by Mihai B; Reviewed in Dec 2009

As previously the bathroom is the letdown for...
As previously, the bathroom is the letdown for this hotel. They really need to do a refit of the shower area (especially if all the rooms are like this). For a couple of nights it can be put up with but I would not stay here for longer than that.But, for a twin room, it is good value for money (£35 per night this time - that's only £17.50 each). Once again, would only recommend for a very short stay.
Reviewed by Chris H; Reviewed in Dec 2009

A very ideal location for our time in...
A very ideal location for our time in London close to train stations and bus services. Staff were kind and friendly but sometimes hard to understand. The room was a nice size and the beds were very comfortable. Breakfast was simple but very plain, juices were watered down with no flavour and the bread was very thin and only provided in white. Overall, only worth staying there for the value of 50 pound a night any more and I would say don't bother. To help you with your customer service, it would make it easier if you provided some information sheets about meal times and the floor to go to to eat it.Also information about the local area, eg. location of supermarket, train station and bus services. All of this information is eaily provided on a single sheet of paper with a small map of the area for the people from overseas who are staying there.
Reviewed by A searle; Reviewed in Dec 2009

Room was clean warm with loads of hot...
Room 14 was clean, warm with loads of hot water. It is easy to find, well located and has free parking but is in a real mess! We saved £20 by booking online. I recommend you do too because you get what you pay for ... and the cheeper it is the more forgivness you will have. We were only there over night.. ha ha .. I have a feeling that was about the maximum ... I'll explain: The first comment I got from Reception was .. well you can see the room before you take it - If you stay here expect to view a couple or four rooms .. and choose the least bad - We viewed a room under construction, a bathroom with black mouldy bath and tiles comming off the floor / walls . . We heard 3 conversations at the front desk of people changing rooms and complaining about heating not working, no hairdryer, shower curtain falling off etc. If you stay here ... be aware that it is cheep and ear plugs may help surpress creaky floor boards, closing doors and mumbled conversations ... You only live once ... should be seen to be beleived ... be brave ... be patient ... be strong ... have low expectations .. and you will walk away wondering what all the fuss was about .. Defo a story I will be telling over Christmas dinner for years to come. - NOT A ROMANTIC RETREAT!!
Reviewed by Miles G; Reviewed in Dec 2009

We stayed at the hotel for weeks and...
We stayed at the hotel for 3 weeks and were given a different room and tariff each time we checked in (which can take a while). The rooms are basic but that was expected for the price. If you get a refurbished room then this is great place to stay. If not you get what you pay for.
Reviewed by David W; Reviewed in Dec 2009

very descent hotel for the money paid short...
very descent hotel for the money paid,short notice and great value for money. will happily stay again.
Reviewed by s sweeney; Reviewed in Dec 2009

The staff at this hotel were not very...
The staff at this hotel were not very friendly.Our bathroom had no light and there wasn't anyone on sight to fix the problem nor were we offered another room.Other members of the public who only came to use the bar are made so much noise that we were unable to sleep. a bed and breakfast would have been cleaner, cheaper, more quiet and friendly.... i would not recommend this hotel to anyone... it was horrible!
Reviewed by M Balogun; Reviewed in Dec 2009

i paid so i was prepared to put...
i paid £30 so i was prepared to put up with the view (a pile of rotting mattresses) and the decor.
Reviewed by thomas c; Reviewed in Dec 2009

Unless that is you enjoy paying for a...
Unless, that is, you enjoy paying for a small, dirty, noisey room with a manky ensuite facility?! On entering reception, the place looks nice enough. However, once you have (in our case) walked through many a corridoor & staircase to find your room, it no longer looks so nice! We were so appalled that we did not stick around for the breakfast next morning - despite the fact that it was included in the price. The hotel appeared to be over run with young people & foreigners (not of a short stay/holidaying nature!!)If you do decide that this is the place for you - do not try to book in before late afternoon. Despite being told we could check in from 11am, we were turned away at 1pm, being told our room was not yet ready and would be at least a couple of hours. So ... we left our belongings in the car & headed into the city & meet our friends. Mainline rail just 10 - 15 mins walk from hotel. Guess this was it's best feature!!I only wish we had read all the feedback before we booked!
Reviewed by C Tadman; Reviewed in Dec 2009

the rom was suppiose to be avaialbe at...
the rom was suppiose to be avaialbe at 2pm, we were unable to check in till 3pm as it had not yet been cleaned. this was a major inconvieniance as we were going to a concert in london and needed to set of at 3;30pm. the hoty water tap in the first room only had a trickle so we had to move rooms. there was meant to be 24hr room service and there was none. when we arrived after traveling al the way from Blackpool they would not give us a glass of water and as the room was not ready we could not get a drink. the customer service skills were none existant. when we politely asked how long till the room wood be ready we were rudely told to sit down. they were extremely unhelpfull. this is the first negetive review i have ever left for a hotel but due to the extremely unpleasant experiance we had i thought it only polite to warn other potential guests to keep away.
Reviewed by b hudson; Reviewed in Dec 2009

had to have the front desk re-activate the...
had to have the front desk re-activate the room key each time we returned to the hotel which is a pain when there is a large queue at the desk and it just seems to be an unnecessary inconveniencethe tv didn't have an antenna wire and a spare wasn't availablethe plug sockets in the room stopped working part way through the staythe quality of the breakfast was poor
Reviewed by m ashworth; Reviewed in Dec 2009

On approaching the hotel you may have misgivings...
On approaching the hotel you may have misgivings that it's a bit posh. Banish any such fears, as it's all a bit bargain basement once you're past reception. After bashing my head on the low ceiling, I switched on the TV to find no reception. On looking round the back I found there was no aerial cable nor a socket in the wall even if there was one. The bed was extremely firm for my liking, oh and the shower in the morning was somewhere between tepid and cold! The included- in- the- price breakfast was toast and some warm coffee from a flask. There was eggs and bacon etc. if you paid another fiver but truly, by this time I was quite eager to leave. So not great but if your stuck for somewhere, for London it's quite cheap.
Reviewed by david n; Reviewed in Dec 2009

After looking forward to a much needed weekend...
After looking forward to a much needed weekend away with my wife, we were disappointed in this hotel, it felt like we had stepped back in time when we went through the doors, the overall cleanliness wasn't too bad, but the very dated decor made it feel unclean! Our room had various holes in back of doors and curtains falling off rail, the ONLY single electric socket was underneath a cupboard, the kettle (yes we just about had a kettle and teabag!) had a lead attached and you had to take the whole thing to bathroom to fill up and get down on all fours to plug in underneath the cupboard! Very poor breakfast,if you wanted to suffer the queue, 2 toasters only 1 working, that's if you managed to make it without getting too wet from the drips out of the ceiling after a heavy downfall! We never had our breakfast on the second morning, due to having had to be somewhere else at a certain time and the queues were so long we couldn't wait for our choice of 2 cereals, watered down orange juice and white sliced toast! Parking was also a problem, for a large hotel, not enough spaces, unless you wanted to risk your car being trashed with rubble from the skips parked up! All in all a very poor experience and we expected much better for the price we paid!
Reviewed by Jack D; Reviewed in Dec 2009

The room was very tired amp shabby looking...
The room was very tired & shabby looking, floorboards creaked. The bath room was not very nice, bath was old & chipped, sink taps were dirty, no mirror, electrical wiring for flourescent light, that did not work, was on display and taped up. The ceiling light blew when turned on in the morning. Notices were on display to say refurbishment was being undertaken but not in my room. Good points were convenience & cheap for overnight stay with car parking prior to driving into central London. I would stay again if refurbishments are done. The picture shows a grand hotel but the interiors were not taken at this hotel.
Reviewed by B Scott; Reviewed in Dec 2009

This is a low budget hotel with no...
This is a low budget hotel with no frills. Facilites are basic suitable if you just want somewhere to sleep and not to concerned about asthetics such as tiles falling of the wall and wallpaper peeling in the room. Only use this hotel if you get one of thier special offers like I did. That's my advice!
Reviewed by P Carr; Reviewed in Dec 2009

The building is falling apart The room was...
The building is falling apart. The room was unlevel and very basic. The television did not work. Although reception displays a sign offering 24 hour room service, this is not actually available as the bar closes at 11pm! In the morning we tried to use our shower and only a trickle of water came out.All in all, our stay was appauling.
Reviewed by D Francis; Reviewed in Dec 2009

Believe me when I say that I never...
Believe me when I say that I never ever make any complaints but I was so unimpressed by this hotel I just had to warn people from staying at this hotel. I wasn't impressed at all by the quality standard that was serviced by the hotel. I arrived 8pm and my first thoughts looking at the reception room was that it was quite a nice little hotel, but it didn't take long for me to change my mind. There was one receptionist at the time, with at least 2 other hotel staff waiting around the scene but not helping out. It wasn't particularly busy, I was about fifth in the queue, but took me until gone 9:45pm to be served. By the time i was served they told me that they had run out of keycards so that customers would have to be escorted to their hotel room everytime they wished, until the next day when I was supplied with my own key. When I arrived in my room it was very noticeable that the hotel didn't really care to give to give their customers a good standard stay. There was a bag left in the room which I presumed was accidentily left by the previous room occupant so I took it to the reception. However midway during the night there was quite a lot of loud banging on the door so I opened the door to find a man coming back in from his evening entertainment. He told me that this was his room, so after we deduced that they double booked us into the same room I appologised and told him there wasn't anything I could do and that I had already given his bag to the reception. The next night went by eventless enough for my liking but my final night I arrived back at the hotel room to find that my key wouldn't work so I had to wait for the reception to figure out the mess and let me back into my room. In short I wouldn't recommend anyone to stay at this hotel and find any other hotel before this one. The extra few pounds will be worth it.
Reviewed by Nathan H; Reviewed in Dec 2009

Very noisy with workmen hammering drilling etc Door...
Very noisy with workmen hammering, drilling etc . Door wouldn t lock so kept being disturbed by staff, were moved to another room as 1st room had nowhere to put our cases room was tiny with double bed.in . Next room was a family room with a double bed and two single beds where it was really only suitable for a double. Stank of paint and only had one light that worked. There was only one socket at floor level where we had to put the kettle on the floor to make tea.
Reviewed by THOMAS CUNNINGHAM; Reviewed in Dec 2009

they put us in a room with ladders...
they put us in a room with ladders and paint trays in and dust sheets then complainedand moved us, only thing that was decent was the new bathroom, room was a very long way from reception, one channel on tv.....in desperate need of modernising....
Reviewed by l miller; Reviewed in Nov 2009

It seemed the hotel was divided into two...
It seemed the hotel was divided into two sections - the hotel was advertised an older building but the part where my room was seemed to be a 70s extension. The decor was of poor quality as were the fittings. There was even mould in the bathroom. Breakfast was included but only toast and cereals. The staff were very polite and the hotel was a reasonable price but I feel it should have been made clearer that we would not be staying in the older part of the building with the poor decor.
Reviewed by Charlie P; Reviewed in Nov 2009

My partner and I stayed here a few...
My partner and I stayed here a few nights ago and was absolutely appalled by the standard of the hotel... Upon arrival the reception was bombarded with people complaining... It took ages to check in. Our first room was horrible... the bathroom looked unclean and not fully built. The was black mould by the window seal and all the walls were cracked. The one light worked. We asked to move, the second room was a little bit of an improvement but the decor/build was still just as shabby. We had a horrible nights sleep as it just felt so unclean... We didn't even attempt breaskfast.I would never recommend anyone to stay there.
Reviewed by Amy C; Reviewed in Nov 2009

Over the last few years I've stayed at...
Over the last few years I've stayed at this hotel as it's been the cheapest option in many cases and it is conveniently located for my trip, also the onsite parking is a bonus, however this trip will be my last as even for a budget hotel, it is falling way below par. Checking in and out has always been an awkward drawn out affair at this hotel but the service was worse than ever, lots of staff milling about but nobody wanting to make eye contact with you, and when they did, very surly. the room was tidy, but not clean and in dire need of renovation - the bathroom was particularly awful - what seemed be a lifetime of dirt and dust behind the radiator, black mould on the window, leaky shower fittings, partially dismantled taps, torn lino, broken tiles, tarnished mirrors, the works!
Reviewed by K Lewis; Reviewed in Nov 2009

Cheap accommodation you get what you pay for...
Cheap accommodation you get what you pay for! if your staying here pack plenty of cream you will need it for your bed bug bites
Reviewed by S Kelly; Reviewed in Nov 2009

beware of bedbugs at this hotel booked room...
beware of bedbugs at this hotel, booked room for some colleagues all had bed bug bites from staying here.
Reviewed by S Kelly; Reviewed in Nov 2009

Overall let down by the service Room was...
Overall let down by the service! Room was good size and decent - cleanliness (not the room) left a lot to be desired. Quite cheap though, so I guess you get what you pay for!
Reviewed by B Mishra; Reviewed in Nov 2009

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Reviewed by DANIEL P; Reviewed in Nov 2009

Not so easy to get to without a...
Not so easy to get to without a car, but the parking is free at the hotel. The room was clean and luckily quite quiet although very hot at first until heating turned off and window opened. Great for short stay on a budget and bathroom looked new.
Reviewed by Keely B; Reviewed in Nov 2009

The adage quot you get what you pay...
The adage "you get what you pay for" was never more apt than staying in this "hotel"! The service at Reception was extremely poorly organised. Trading Standards would do well to look at the running of this hotel. If this is part of a chain, I would not stay at any further Euro Group hotels in case they were run as badly as this one. Only one hairdryer in the hotel of 196 rooms, and that was broken, even though it states online that they are in every room.Speaking to Reception to ask if guests outside the building to calm their rowdiness was greeted with "there is nothing we can do madame" even though it was midnight.Continental Breakfast was frosties, coco pops, and toast. The tables were full of Jam and grease. The whole room needed a deep clean and not a good example to all european visitors as this could give the impression that all decent hotels are of the same service.
Reviewed by Theresa T; Reviewed in Nov 2009

When we got to the hotel i stood...
When we got to the hotel i stood at the reception desk for at least 10 minutes before anyone acknowledged me. The reception area seemed really nice however when we were walking to our room the decore changed from good to poor. I feel they gave me the worst room ever based on the deal i got from Late Rooms. It was at the back of the hotel facing a rubbish dump. the carpet looked dirty and the sheets weren't that clean either. there was no blow dryer as advertised it looked like a mini studio room as there was a cooker in the room i didn't feel like i was staying in a hotel. We woke up to loads of banging from the rubbish tip outside so left early as we could not sleep. I would not recommend this hotel.
Reviewed by mervelyn n; Reviewed in Nov 2009

On some websites this hotel got very negative...
On some websites this hotel got very negative comments but we found it to be clean and safe. We were only looking for a comfortable place to spend the night -- no real extras -- and this place fit the bill perfectly.
Reviewed by David F; Reviewed in Nov 2009

Once again an Excellent stay Breakfast was a...
Once again an Excellent stay.Breakfast was a bit meagre,cereal and toast.But you could have as much as you liked .Room cleaned and bed made every day....Great value for what you pay.Will be booking again to stay very soon.............
Reviewed by k fahy; Reviewed in Nov 2009

Not exactly the Ritz - but then what...
Not exactly the Ritz - but then what do you expect for £36 per night for a twin including breakfast? Well placed for frequent transport to central London. Genuine no frills bargain.
Reviewed by Carl D; Reviewed in Nov 2009

room was clean and big for a single...
room was clean and big for a single room staff was friendly and helpful , £2.50 train from victora it was easy enough to find
Reviewed by k carr; Reviewed in Nov 2009

Arriving at Queens hotel we noticed from the...
Arriving at Queens hotel we noticed from the outside that all windows had been opened. This was al little weird because it was midth of November and cold and rainy outside. At the counter a nice but very nervous person told us that our room hadn´t been cleaned, yet, and that we either could leave for a walk or stay in the lobby. It would take about 20 minutes. It was already after 2pm, and we wondered when they would start cleaning anyway. But we decided to wait. In the lobby there were about 25 other people, all waiting for their rooms to be cleaned, and the staff ran around very upset and as it looked without any proper plan. Then I heard a discussion about something, that had been seen in room xy, and than the exterminantor ran across the lobby, carrying a big bottle of toxin, marked with several skulls and other dangerous signs. And this was the moment when I decided to leave as fast as we could. Maybe I missed a nice stay there but my feeling told me better to walk around London all night to find another place to sleep in than to share my room with something that has to bet hunted down by an exterminator...
Reviewed by S K; Reviewed in Nov 2009

I had to get a room for nights...
I had to get a room for 2 nights in london at short notice and this was the only possible room I could find in my budget. The shower was falling out the wall, the curtains were badly homemade and wouldn't open or shut, there was a floor lamp that the buld masking taped in place. The breakfast was so bad we didn't bother, white toast or cornflakes, big queues for both. The corridor carpets were tired and looking a little threadbare. If you plan to take the train then walk to the hotel it's up a steep hill so get a cab if you have luggage.
Reviewed by a redding; Reviewed in Nov 2009

Poor shower unit I am sure that the...
Poor shower unit (I am sure that the Management never use their own facilities, as this standard of plumbing would never be tolerated in their own homes!).Four attempts to get a kettle in the room that worked - gave up in the end.Not really enough parking spaces for guests.Staff very pleasant, though.
Reviewed by Chris H; Reviewed in Nov 2009

Hi lt br gt The hotel itself seemed...
Hi,The hotel itself seemed fine, it was a pity that the room wasn't. Although, it was clean, the furniture was damaged & mismatched & there were holes in the carpets & curtains. The room was very small and supposed to be a twin room (for 2 people), but they had also added a bunkbed in with the two single beds = 4 people instead of 2, for a room not even big enough for 2. There was no room to walk round. The television was a very small portable one with an indoor aerial which made some of the channels a bit fuzzy. The walls were dirty with stains & finger marks and there were holes in the walls. The bathroom suite was v. old (not antique, just out of date and not in good condition) and there were broken tiles & holes in the walls. The toilet was situated in a very close corner & was only just accessible due to its angle. There were not enough electrical sockets in the walls (only one), so even though there was a kettle for making tea & coffee, you could not watch television & boil water for a tea, it was either one or the other. The same with a lamp that could not be switched on because there was no socket to plug it in. It was just a good job that we were only there for two nights & that we were out most of the time. The breakfast was OK, but you had to queue up & make your own toast on an industrial toaster which could turn out to be dangerous (it was very hot). It would have been better that a member of staff put the toast on the machine to avoid any problems....
Reviewed by A R; Reviewed in Nov 2009

Hi lt br gt Do not stay at...
HiDo not stay at this hotel. We did not have bed bugs, but our neighbouring room did, and told us about it. The hotel changed their room, but it still shows how dirty the place is. The floor we were on was delapidated and in very poor condition.
Reviewed by Michael Ingram; Reviewed in Nov 2009

The Hotel was clean but need's to be...
The Hotel was clean but need's to be updated as it's rather run down, We had to ask for a spoon and coffee for the room, and the staff could do with smile lessons as not one of them smiled!!!!
Reviewed by karen b; Reviewed in Nov 2009

Bathroom - exposed electrical wires extreme damp to...
Bathroom - exposed electrical wires, extreme damp to ceiling, toilet filthy behind pedestal, mildew throughout, cracked tiles, no plugs for sink or bath, hairdryer although mentioned was not available.Bedroom - dirty sheets, no guard rail on top bunk, blood on radiator and TV, no ariel cable for TV, woodwork badly stained.Staff - inneffective, seemed to be hearing a lot of complaints around reception, although complaints left with reception, not communicated to anyone else. Tuesday morning managed to get agreement to move to another room - much cleaner but had cracked sink and no plug in sink. Nobody offered to help move our luggage, made to feel as though it was our fault.Thursday morning spoke to manager before leaving and obtained refund for first night, however feel that if the rooms were visited by local EHO they would be closed.Laundry carts with dirty laundry left outside overnight.
Reviewed by S Rowland; Reviewed in Nov 2009

Smallest double room I've EVER stayed in Useful...
Smallest double room I've EVER stayed in! Useful location and comfortable bed but people hanging around chatting loudly for most of the night outside the hotel on the steps so not very easy to sleep. Seems to attract a lot of coach tours.
Reviewed by D Moore; Reviewed in Nov 2009

Es un hotel cutre y feo con las...
Es un hotel cutre y feo, con las habitaciones super viejas y los colchones llenos de bichos, mi marido y yo tenemos el cuerpo lleno de ronchas de las picaduras de éstos y nos pica todo. El peor hotel en el podriamos haber estado. No se lo recomiendo a nadie.
Reviewed by Maria josefa fuentes arjona; Reviewed in Nov 2009

Est bien situado un poco lejos de la...
Está bien situado, un poco lejos de la estación de tren de Cristal Palace, pero hay autobuses que te dejan a unos 200 metros del hotel, la limpieza de las habitaciones es un poco justa pero se puede dormir bien, la situación del barrio es pasable, no se vé mal ambiente de gente, por lo general hemos estado muy bien, lo recomiendo si és solo para ir a dormir, la comida es mala en el hotel y en toda Inglaterra
Reviewed by Antonio O; Reviewed in Oct 2009

When booking customer should be told exactly what...
When booking customer should be told exactly what type of room is allocated even if its at a bargain price so one can decide to upgrade. The room was in basement and not in a good condition. Staff were very friendly though.
Reviewed by M HAJAT; Reviewed in Oct 2009

I will surely not be coming back to...
I will surely not be coming back to this Hotel. Very Noisy most of the night.
Reviewed by Joshua O; Reviewed in Oct 2009

This was the worst hotel I have ever...
This was the worst hotel I have ever stayed in. I asked for a room on a lower floor for my elderly parents and they gave us a room in the lower basement. To get to it we were taken down the back stairs used for staff and deliveries - 35 steps and no lift. The room had no bedside lamps, no hairdryer, no trouser press not even a kettle but the worst thing was it had no window! There was no pictures on the walls - just a very large damp patch and there was a kitchen sink in the corner of the room. A makeshift wardrobe was a Health & Safety hazard. The bed had no bedspread. We felt as if we had slept in a prison all night. The maid just walked in at 8.15am in the morning without knocking and the continental breakfast consisted of cereal, cheap slices of white bread and cold tea and coffee. I spent an hour complaining to 3 managers but to no avail. They had no understanding of the distress they had caused my parents and it ruined our weekend.
Reviewed by Sharon S; Reviewed in Oct 2009

Outrageous claims made by hotel failed to live...
Outrageous claims made by hotel failed to live up to expectaions. Understaffed, undertrained and overwhelmed staff try their best, but poor management do little to assit.Hotel in process of being refurbed by poor quality builders (even the shaver socket was installed upside down) My room was still in need of attention, though had been 'modernised'. Seems mainly to be used by white van men and Nigerians, who kept a significant amount of people awake at night with their distinctive loud conversational manner.
Reviewed by martin jennings; Reviewed in Oct 2009

Overall there was very good We had only...
Overall, there was very good. We had only breakfast, which was very nice. The room, even if it was somewhere downstairs, was very clean, and very warm for this time of the year ( mid October), a plus is the parking and CCTV to secure it, also, the hotel is not far away from Crystal Palace Train station, which takes you to Victoria station in 20 minutes.The only things that I didn't like were:When we arrived around midnight, we drove over broken glasses in the car park, and I had to patch my tyre the next day.Also, we got hit with some heavy milkshake drinks, in the front of the hotel. Actually we were inside the parking area, and some cycling teenage kids on purpose did throw them at us.Result was: dirty clothing, we had some shopping with us and that was unlucky, go with them to drycleaners to clean them.But as I said, overall it was very good, friendly staff also.Dan
Reviewed by Dan F; Reviewed in Oct 2009

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Reviewed by Aritz E; Reviewed in Oct 2009

Outside on a sign a single was -...
Outside on a sign a single was £40 - I booked six weeks ahead for £32 ( 20% off )I ended up with a lower floor room which on Sunday morning at 8:30 had a church service, with a piano and singing going on - So No 'Lie In' if that's what you want.There were two main surpirses :1) The mattress was 'downhill' ! ... Plus a dip under my knees ! ...... So been a double bed I turned sideways and slept across the bed.2) The tap could be turned bothways and the impression was that Hot came out to the right and Cold to the left. This appeared to be the case on the first day and I brussed my teeth and filled up a bottle with water for the day.BUT I did notice the red plastic marker moved with the tap and on the last day HOT WATER came out In Both Directions. Therefore there is No Cold Water Direct from the mains. ( I did run this for a while and to confirm this wasn't cold water in a pipe that had been close to a hot water pipe and just beenn warmed up through heat transfer from pipe been next to each other ) ... Only on the last day did I notice a toilet further down the corridor - so use this for brushing your teeth etc.PLUS :3) I asked for a wake up call which was 'put in the system' - this didn't work on the first night ( did the 2nd night) So 'the system' doesn't feedback and inform the reception that the phone reciever wasn't lifted ( It didn't ring - I was awake all night as it was the 1st night sleeping somewhere new )4) Another surprise was that the door key didn't work. This was because they work better if they have been charged up recently. So if yours doesn't work - then you'll have to return to reception to get it refreshed.5) The breakfast is basic - Cereal and Toast, Coffee, Tea, Fruit Juice. BUT the bread is slightly dry - out of the freezer feel. Plus ALL fruit juice is watered down - even the everyday Orange Juice. Either it's supplied on the cheap or watered down. I'm surprised because Reasonable Orange Juice can be bought at such a low price - why penny pinch on such a thing ???6) The one thing that is a winner, for me, is that this place was built in a prime spot with a decent exterior feel. So when your on the Fifth Floor having Breakfast. Do go outside onto the balcony and look over the whole of London as you are at The Highest Point - Enjoy the view.( Breakfast Mon-Fri from 7am, Sat/Sun from 7.30 )7) Crystal Palace Railway Station is 20mins walk away ( via a hill ) Anerley a further 15mins walk. £8.60 for days travel to Zone 3 on all public transport.8) On the way to the station (15mins walk) is a bus station ( before the hill ) With The Number 3 taking you into Central London for £2 one way.
Reviewed by Darren C; Reviewed in Oct 2009

For what you pay the Queens hotel is...
For what you pay the Queens hotel is good value for money. The rooms are of a good size, clean and the breakfast a welcome inclusion in the price. The staff are also quick to mend any faults (in my case a broken TV).On the down side, the corridors are certainly showing their age- modernisation has obviously been aimed at the rooms and not the rest of the hotel (which is probably a good thing!!)- though there are signs suggesting it is slowly being sorted out. Because it is such an old building, the place is like a rabbit warren. This is really not helped by the poor sinage (consisting of A4 pieces of paper blutakked to the walls) which looks really unprofessional and could be easily sorted.On the whole though it was a cheap place to stay and you pay for what you get!!
Reviewed by C G; Reviewed in Oct 2009

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Reviewed by D Goozee; Reviewed in Oct 2009

I booked a twin room as i was...
I booked a twin room as i was travelling with another male companion. On arriving at the hotel, we were allocated a pokey double room without proper tea and coffee making facilities. After a visit to reception we were then reallocated to a twin room, that was originally booked.
Reviewed by J Singh; Reviewed in Oct 2009

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Reviewed by Fergus H; Reviewed in Oct 2009

My colleague was purposely intimidated when he complained...
My colleague was purposely intimidated when he complained there was no cold water in his room. It is noisy, the food is terrible. There is no concept of customer service. What a dive.
Reviewed by Steve M; Reviewed in Oct 2009

the accommodation served my purpose fine the food...
the accommodation served my purpose fine, the food and room enjoyable. i had a very relaxed stay and a suitable hotel to conduct my business requirements.
Reviewed by sam white; Reviewed in Oct 2009

Although I appreciate that the cost of the...
Although I appreciate that the cost of the room was easily affordable, I have NEVER experienced a Hotel room that has been as basic as this one was. The most noticeable example of the degree of 'basic', was that there wasn't even a MIRROR in the bathroom for a gentleman to be able to SHAVE in. I would have to be VERY DESPERATE to ever consider staying at this Hotel ever again.
Reviewed by Jon W; Reviewed in Oct 2009

Booked a single room online - Arrived at...
Booked a single room online - £32. Arrived at 8pm and was allocated a triple room (two beds and a bunk bed) - spcaious and clean and although only a floor up above reception, I could not here the large party going on down stairs.Didnt bother going to breakfast as had a course to attend. Would use again as only 10 mins or less from main Crystal Palace train station
Reviewed by N Johnson; Reviewed in Sep 2009

If your looking for something cheap and reasonable...
If your looking for something cheap and reasonable then this is it.....with a good discount from Late Rooms.Room was reasonable but had a long walk from reception.....it's a large hotel and not easy to find your room the first time you get there. Had to make trip a few times when electronic 'key' did not work in the lock.I had hot water in the wash basin but none in the shower....I did mention it but to no avail.Did a deal with a full English breakfast, which was good, apart from that it's continental.The best bit about the hotel is that it's in London and has plenty of free parking on site...if you press the buzzer to open the gate on RHS of hotel, then drive down behind it.
Reviewed by R Williams; Reviewed in Sep 2009

Pulizia appena accettabile lt br gt Personale spesso...
Pulizia appena accettabile.Personale spesso scorbutico ed assenteServizi appena accetabili devoluti sempre con troppa "fatica"Colazione e locale ad esse dedicato pietosi (tovaglie gigantesche su tavoli piccoli, qualita' di cibo e bevande scarsa e scadente, pulizia decisamente trascurata: non e' bello consumare la tua pietosa colazione fatta di succhi annacquati su tovaglie piene di chiazze e "tracce" lasciate dai precedenti clienti li' seduti!)Assenza di telefono e televisione nella camera assegnataci. Letto bambino non sicuro.
Reviewed by e b; Reviewed in Sep 2009

Nice place very clean and tidy excellent staff...
Nice place, very clean and tidy, excellent staff, very friendly place. On the night of my stay the menu was somewhat shortened by the lack of any Indian food (shame, because I could smell it ). The rest of the menu, however was palatable and good value for money. The ongoing building works during my stay was hardly noticeable. on the whole, a very good hotel experience.
Reviewed by Graham D; Reviewed in Sep 2009

The queens hotel is reminisant of a badly...
The queens hotel is reminisant of a badly run mid priced hotel in India and I have stayed in many such places throughout the sub continent. You get what you pay for and the Queens hotel offered £35 per night rooms in London, so what do you expect. It is in short a dump. A shambolic, dirty, dusty, unkept and generally depressing dump. I stayed 2 nights and will be back for more next week for another 2 nights, like I say £35 in London. I couldn't do more than 2 nights and it really makes you appreciate your own home. A cesspit in the Indain style, enjoy.
Reviewed by ian b; Reviewed in Sep 2009

True value for money The staff at this...
True value for money. The staff at this establishment are as good as you'll get anywhere in the world - a real feather in the Euro Hotel cap. The room was clean and tidy. Externally, the hotel is good on the eye and well illuminated in the evening. An additional plus is the free parking. Because it is such good value, it's a busy location with guests everywhere - A proper cross-section of society! The corridors could be made more attractive by the placement of flowers or by hanging a picture or two....but that is far from essential - I would recommend this hotel to anyone seeking budget accomodation in and around the area - you won't be disappointed!!
Reviewed by S L; Reviewed in Sep 2009