Duke of Leinster Hotel Reviews

Lift very small indeed, rooms a bit crowded....not many facilities....certainly would not pay full price, but got a deal so quite happy..

Reasonable sized room for family of 4. Room was hot and heat was not adjustable so plenty of outside road noise! Fridge was a nice touch. Only really used for sleeping so can't comment on the other facilities

This hotel is massively overpriced, even with the so-called 70% discount we got. The room was tiny, there were dirty handprints ap the wall on all on the glass bathroom door (didn't want to think too much about why they were there!). Rubbish shower. Hotel was overall of a poor standard, an apple core was on the stairs, now this might sound petty but looked like it had been there a good few weeks which shows how much attention they pay to cleaning!
Really wanted to complain but we checked in late when there was only night securiy on the desk.

I stayed for one night and arrived at 10pm to a very rude and unhelpful man on reception. After being given no indication about where to find my room or what floor it was on, 6 floors later I found my room. Disappointing is an massive understatement!
The bathroom was tiny, and the tap didn't work for the first 3 attempts, and when it did there were massive air locks constantly. Green bits of mold flaked off the tap when it was turned on. Not to mention its minuscule size.
Technically there was a lot crammed in the room, unfortunately I could reach everything provided from my bed as it touched the walls on 3 sides, meaning the person on the right side of the bed would have to climb over the person on the left to get out.
The steps were worn and potentially a falling hazard, further to this there was a large black cable running across the floor and under the bed which I couldn't unplug and kept falling over it.
Recommend room 607 would serve better as a cupboard.
There are plenty of other hotels in the area, which if you look through a price comparison site, are no more expensive. Do not stay at Duke of Leinster Hotel!

The room was on the first floor and was very small. you can hear all the other guests opening and closing their door which is very annoying. paid £59 via late rooms so they stick u in the cheapest room. good location but will not go back.

Room too small for a double.

The room was much smaller than was our expectation based on the pictures on the website - there was not even eough space for a chair which was lying between the bed and wall, leaving no space to walk around it!

Small but comfortable room. Friendly and helpful staff.
I had to rush so no breakfast test of value stated to be available.
Fit for purpose

Warm welcome and friendly staff. Hotel in a Georgian(?) property so rooms were small, however they had all the facilities you needed including free wi-fi and usual teas and coffee.

Booked a one night stay for Saturday 3rd December specifically requested a triple room and the confirmation stated there would be 3 single beds (we were three 6ft+ males who weren't keen on sharing a bed!) . When we got to the room there was 1 SMALL double bed and 1 campbed that looked like it would collapse if a fly landed on it! I complained to reception who stated they don't have 3 single bed triple rooms so Laterooms have it wrong and they didn't have another campbed or matress to put in the room. I ended up sleeping on the floor and one of my party took the matress off the campbed. Even if there were only 2 of us sharing this is no way a 4* hotel. The shower was small and the room very warm. Avoid!

Not only did the hotel try and take money from account before i even got there but they had cancelled my booking due to a discrepancy with my card (i had booked on one card and was paying with a work card). The reception staff were very unhelpful and rude and while i was talking to the staff someone who was already staying there had come downstairs and informed me that the rooms were filthy and not as advertised and strongly advised me to look elsewhere rather than even try and stay here.
Do not stay here!!!!
I am happy to provide any extra info you may need to persuade you not to stay here.

Received a very warm welcome on our arrival. Friendly and very helpful staff. Room was a bit on the small side for a double but very clean and comfortable.

Small room - like really small, but for 1 person 1 night its ok to crash down. Very clean and friendly

I booked a double but was given a twin room this was not mentioned at booking in and had to go back to reception to query to be told no more rooms

I arrived at the hotel at 21-00 hours after a very long and tiring day. I should have checked but there was no restaurant or room service and as I left at 06-00 hours the next morning no breakfast. I only paid £89 for the room but if I had paid the full price of £300 I would have been complaining

Very positive experience and would definately stay again. Staff couldn't have been more friendly and helpful. Situated in convenient location, underground and cabs easily accessed. However, the coffee provided in the room was shocking and not worthy of a 4star establishment. Unsure whether to mention the local flasher as not really the fault of the hotel but certainly provided another story from the weekend!

Great location, great price, truly surprised how good this was for the money (triple room for 90), will be back for sure!

Stayed here a few times. Room was spacious and clean, with clean towels and nice toiletries in the bathroom. Lift was working this time.
Didn't eat in the hotel.
Overall worth the (discounted) price - thanks laterooms!

Was a stressful one

This hotel is in an excellent location, it's not four star but worth every penny for an overnight stay at £50 on a Saturday in London!!!! My daughter has stayed here before, the staff were very accommodating as we needed our room a little earlier than the normal check in time. Bed was comfortable. One slight thing, wouldn't stay in room 301 and 302 as you can hear other residents banging the exit door but overall a comfortable stay (and we managed to get free parking nearby).

From the moment we arrived and my boss and I were told we would have to share a room due to unforseen 'repairs' we knew that our experience was not going to be the best. The apologetic receptionist could offer no alternative but offered such a feeble discount that we asked for our money back. He eventually phoned someone and agreed we could just pay for one room so we decided to make the best of it. At 7.30 the fire alarm started, then stopped, then started again 3 times before jamming on incessantly. Staff seemed totally unconcerned and said it happened all the time but that the technician was not available to sort out the alarm! They told us to go down to breakfast. Just as it was about to arrive the duty manager, who was also the chef! decided there might be a fire after all so we were all shepherded out into the street. 20 minutes later the rest of the hotel guests, mainly students, made their bleary way out. Another 20 minutes later a fire engine decided to arrive and a full inspection was made of the building, but it turned out to be just the faulty fire alarm after all. We had no time left for breakfast but were told we would still have to pay. All in all, a very poor London experience. Definitely not recommended.

Reception reminded me of the reception desk at an NHS hospital! Guy behind the desk (apparently the night manager also) couldn't have been slower unless he was going back in time!! Then he demanded that he take a copy of my ID which is a first for me in the UK!! Really not happy about that. The room was in the basement. Was supposed to be a double, but there were 3 single beds crammed in there. The bathroom was the smallest I have ever seen in my life, but they did provide complimentary shampoo and shower gel. The room was at the front of the hotel and the windows were ancient so you could hear Every single car and person who went by. No aircon in the room which for the UK probably wouldn't be a problem, but it was boiling in there!!!
Room next to the kitchen I think and from early in the morning the smell of food was overpowering and the constant slamming of doors ensured I didn't need an early morning wake up call.
Didn't eat, so can't comment on the food. On leaving, I asked for the photocopy of my driving licence back, the receptionist didn't want to hand it over. I insisted that she is not allowed to keep a copy of my photo id and she just rolled her eyes, actually said "whatever!" and handed it back to me! Nice!
Two other points are that the place seemed fairly clean, no complaints there, but if you need to use the lift, you'll need to do two trips, one for you and one for your bag as there is no way that you would both fit in there at the same time!!!!!

If they give you a room in the underground, you must refuse it, otherwise, you have to sleep in a room like sauna. Acutally, it was almost impossible to fall asleep that night for me.

I could live with the very small room, as the fixtures and fittings were excellent...fabulously clean, high quality with a superb shower (and lovely shower gel). But the heating was uncomfortably hot, couldn't be turned down. The window couldn't be opened at all, so it was unbearably stuffy. A great nights sleep didn't happen because I was ridiculously hot.

I had booked a double room but upon entering realised they'd given me a twin. No matter I was on my own anyway. Although a room in the basement it had a window which is always a bonus. Room seemed modern and clean, however black mould in shower tile grouting loses a couple of marks. Worst point was that the headboard unit was designed for a double bed, but because they had decided to put twin beds in, one of the beds had the bedside light right in the middle of my head! Which bloody hurt like hell when I sat up in bed without realising it was there. Just plain stupid and unsafe.
In general, a good enough room for the £109 I paid, but don't be fooled by the "normal" price tag of £300 per night.

Hotel was as you would expect in the very centre of London. Clean, had all the necessary facilities and luckily found it at the very reasonable cut price of £50 instead of £300. However, upon arrival there was a small sign with room rate prices, and for a single they charge and astonishing £1,000 a night! for a quad family room it was £1,800 a night! If you are going to go, use LateRooms.com. Apart from that there were no problems at all.

Room was tiny, on 5th floor with lift broken, no offer of help with luggage, fire escape stairs had things stored on them, toilets in public area had no soap or toilet roll. Don't be deceived by the photos on the website.

The hotel staff were very helpful, when we arrived our room wasn`t ready, but we were allowed to leave our bags behind the reception until we returned. The room was very clean and well equipped, plenty of tea and coffee. The bathroom was small but adequate for my husband and I. We went to London for a concert in Hyde Park, so the location of the hotel was excellent too!! I would definitely stay at this hotel again and I would recommend to a friend.

The room was listed as a standard double room (room 204) but though room clean it was tiny and only suitable for one person. If one of us wanted to move the other had to stand in the window or lie on the bed. Room directly behind reception desk separated by a dividing corridor. In a previous existence this area was obviously a large reception area but it had been divided to provide maximum revenue. The bay window had a wall built in front by not more than 12 inches to accomodate the corridor separating the reception and the room. I assume that the other half of the window was within the reception area. ( I do not know what the adjoining room 205 was like, I question whether this had a window at all). To add injury the building was undergoing building work with scaffolding. Rubbish and building materials were left carelessly outside of what window we had. We did not take advantage of breakfast - added cost, but this appeared to be the only facility. I would not class this as a hotel, merely a basic room only facility. The room for the second night was offerred at £50 this then would be good value and you get what you pay for , but then the first night was £280 which overall is a rip off! As we knew rooms were at a premium for this week end and we did not expect to spend very long in the room we did not complain at the begining of our stay but the response on leaving was cursory. I would not like some one else to experience this room. It was claustrophobic for two people. I would suggest that the hotel reopen this area as reception and office area again then they may have better reviews from their customers. This assumes that other rooms are much better than the one we stayed in.

Good quality room on the 5th floor. More than I would usually pay but was only reasonable place due to Wimbledon.
To be picky:
- I did not select 'add breakfast for £0.00" and was surprised that it would not be free when checking in (my bad).
- The lift was not working.

The most of basic rooms, clean, but at £204 I thought was very poor value for money.

- Hotel only had 1 ironing board and 1 decent iron which was not available when I requested it; I would not have been able to iron had I not kicked up a fuss, and the receptionist gone from room to room to find the only iron!!!
- Chef had not arrived for breakfast, so not cooked breakfast, leaving a pretty poor selection of cold foods, accompanied by instant coffee; I was refunded for breakfast with no argument, but would have preferred to get the service I had paid for
- No facilities to get any refreshments in the hotel
- Pillows smell like they had not been washed, and had a distinctive smell of someone elses sweat - always nice
The advertised usual price of £450 for the room, is clearly a con; This is not the Ritz, andshould have been usual price of £129, reduced further.

I paid £45 for the room, which was a bargain considering the quality of the room. It was compact, but clean and comfortable. The only thing it was lacking was air conditioning, but they do provide a fan. I would stay there again for the same money.

Me and my partner stayed at this hotel as we were going to see a show and needed a cheap stay over as we couldnt catch the last train back. We stayed on the wednesday night and booked the hotel on the monday for a basic double room for a reduced rate of £47.50 from £300. The hotel was clean, room very small and basic, had one double bed and two singles in it. The hotel was quite hard to find from the tube stations. Overall an enjoyabe stay and the room suited for the purpose!

I gave given a room with no curtains just a thin netting covering the large window. I complained about the lack of privacy especially at night with the room lights on however the reception staff didn't move me due to no room available. The didn't ever cover the window with anything else. I asked to speak to manager but was told he/she was unavailable & would be there in the morning.
As suspected I was woken in the early hours of the morning (4am) due to natural sunlight shining through the window straight onto my bed which was placed in front of the window. I spent the remainder of the morning trying to get to sleep but couldn't. When I checked out I asked to speak to the manager but was told he/she was unavailable. I asked for the managers details but they would not give them to me. I left my number with them & asked that the manager should call me. Never got any call. Avoid this hotel like the plague.

A nice hotel and a convenient location. we were staying with our 8 month old baby and were able to move rooms with no problem when we found the room we had booked was near a loud fire door. very helpful staff. only one problem was that we were all woken up by a call just before midnight because someone had complained to the staff about noise from our room, it was from a different room and we didn't appreciate the accusation and disturbance to our babies sleep.. I would say that the hotel is better suited to people traveling without small children due to the thin walls and loud door mechanisms and also best avoided if you a re a very light sleeper on a busy business trip, other than that it was a great place, clean room, friendly staff (even when mistaken) and convenient location to access many parts of central and western London.

Room was small but so was the price, I would recommend for a short break, nice area

Was not impressed to have booked to stay and then when arriving i was handed a piece of paper to their sister hotel as they had no room. A further 20 minute walk to a very disappointing hotel bit to the standard that i had booked so went back to the original hotel and demand to have a room. they then found us a room. I had to pay at the other hotel before I could see our room. in the morning I told reception I had paid for our room but at their sister hotel but they still took the amount out of my account so i paid twice i was then refunded 12 days later. I had no email to say their was any trouble with the rooms and we were not the only one this happened to. Is this allowed I wonder to book a hotel knowing they are not going to give you a room and send you packing to another hotel but not to the same standard you originally booked>>>> investigate had a been a from abroad it would have been a nightmare this should not happen some one must protect the customer from this farce.

We were asked to pay for our stay in advance on arrival which I found very unusual giving little room for reducing our payment if we were dissatisfied with the service etc.. The cooked breakfast was terrible so on the second morning we only had the continental breakfast which was pretty average. No soap in the room no milk for the coffee and tea making. There appeared to be a long standing water leak which run from the roof down the side of the building which continued throughout the night. We did report this but I suspect it will not be sorted. Towels and bed linen were clean and room was OK no bath though. We were sorry there was no bar.

We paid for a double room only to be given a twin room and were told there were no other rooms or manager present to deal with this. Filthy toilet bowl. Noisy room with single glazed windows and busy road. Thin walls, could hear next doors conversation. Was all this because this room in an allegedly 4 star hotel was supposedly discounted from 300 to 85 pounds for that night?