Dolphin Hotel Reviews

Have never stayed in a hotel as poor a standard as this before.

Shower was broken and hanging off the wall.
Bedsite light broken.
toilet seat broken.
hallway carpets were dirty.
did not even see hotel staff at breakfast
Not remotely worth £89!

The bathroom in the triple room was tiny. Seriously had to leave wash bag outside and keep visitng to collect toothbrush etc. Room was ok, but basic. Breakfast room was tiny - very friendly staff but at 8am room was absolutely packed - if you like sitting with other travellers / families, in fact just about on their laps then this is for you.

Small room with even smaller en suite but nevertheless quiet and comfortable.
Shower was not very effective - low volume of water with poor / no temperature control and no plug on wash basin.
English Breakfast was good as was the service.
Reception staff were very helpful.
Clean and compact !

When I work in London I generally use the opportunity to catch up with friends. This means I am rarely in the hotel and literally just sleep there. For this reason it was fine, the room was ok the TV worked and the breakfast was fine - although the breakfast experience had a hostel feel.
The only quirk was when i requested an iron, after frantic calls to numerous hotels, I was told they didn't have one. Which meant I had to drip dry my shirts.

Having read comments I was kind of disappointed to be in the same room as he had been, fearing the rumble of the Tube would disturb me.
However, perhaps as I stayed on a Saturday, there appeared to be no trains early in the morning. As I had to be up early, being disturbed by staff heading into the adjacent breakfast room was not an issue. However, had I needed a lie-in then I'd have been woken by that noise instead of the trains so beware of that as an issue if like me, you are a light sleeper.
The room and breakfast though were absolutely fine with good toilet and shower facilities.

A good sized room for a single. Good shower & hot water.
Rumble of tube trains, as I was on ground floor, but distant, and no problem (and I'm a light sleeper!)
Full breakfast, freshly cooked.
Room recently refurbished, no street noise in my room at rear of hotel. One of the smarter hotels in Norfolk Square, though at £65 a bit more expensive than the usual Laterooms price for the Square.

Having explained that i was staying with my disabled grandaughter we were assaured the hotel would be suitable.however we were put on the third floor ,there was no lift and when we explained the situation to the staff they shrugged there shoulders and ignored us.no towels or tea or coffee in our room when we went back to reception i was given one towel and then the man at the desk walked away.i will be reporting your hotel and writing to the press about our experience

Very clean

The staff were courteous and helpful, the hotel clean and tidy, breakfast good. Don't ask for poached eggs!!!