Excellent customer service very welcoming . Spotlessly clean . Excellent location . Roon nice and quiet .
SummaryOverall Rating
Excellent customer service very welcoming . Spotlessly clean . Excellent location . Roon nice and quiet .
Summary
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Summary
The room was comfortable and clean, on the small side but we expected that. The toilet, basin and shower were squeezed into a very small space and would be a problem for "large" people. The staff were very courteous, polite and helpful at all times.
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I read the reviews before we left and they were accurate. The staff are friendly . Hotel easy
to find, near the underground for lancaster gate. The rooms were small but clean. Everything we needed just to lay our heads after new years eve celebrations. The breakfast was plentiful. Self service with continental offerings. The rooms were very warm, however I would suggest that the hotel puts a few more signs for some of the rooms on level 3 ie 307 as there are 2 stairways leading up to the 3rd floor. We took alittle time to find our room and some may find that tiring!!
Otherwise apsolutely what we needed.
A good solid hotel, did exactly what we needed. A decent room with good but not exceoptional price. The room was very good for 2 adults and 2 children as it looked as if was originally 2 rooms, even had 2 toilets, very useful on a wet london night with tired children.
Only 30 mins across hyde park to the Science and Natural History Museums.
Just a note: don't expect a good old fry up, very much creal and toast breakfast set up.
Basic room but ideal just to sleep in
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Exceptional welome from the front of house team well done guys really made my stay . Room very poky but functional. Value for money in this part of town good. Breakfast a little poor no cooked option . I would stay again as I know what Im getting.
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Friendly staff, good room (for London), spotlessly clean, enough linen, tea/coffee making, complimentary items if any are forgotten. Breakfast was adequate, but that is about maximum praise you could say about it. Don't bother with Breakfast unless you see it purely as a function of getting something inside you with a minimum of fuss and time or you have the attitude "I paid for it, I'm having it!"
I wouldn't pay their rack rate, but the extra money for this compared to some of the rat holes you can get in London was a good return. Not only will I stay here again I will positively check it's price and availability first.
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Summary
Tiny room, incredibly hot/stuffy, no air con means you have to leave window open, making it impossible to sleep, as room fronted onto busy Sussex Gardens. Took two attempts to find room, as room 305 isn't on third floor, despite being told it was; even staff member who came to find room after second trip to reception got 'lost'. Incredible. Extremely average breakfast, with watery juice, awful coffee and 15-minute boild eggs. Don't stay here unless you positively, absolutely have no choice whatever.
SummaryExcellent customer service very welcoming . Spotlessly clean . Excellent location . Roon nice and quiet . Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by A Mclaughlin Tiny room, incredibly hot/stuffy, no air con means you have to leave window open, making it impossible to sleep, as room fronted onto busy Sussex Gardens. Took two attempts to find room, as room 305 isn't on third floor, despite being told it was; even staff member who came to find room after second trip to reception got 'lost'. Incredible. Extremely average breakfast, with watery juice, awful coffee and 15-minute boild eggs. Don't stay here unless you positively, absolutely have no choice whatever. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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