Custom House Hotel Reservations:       (UK) FreePhone 0800 066 4911       (International) +44 203 026 6805

Custom House Hotel London

272-283 Victoria Dock Road, Docklands, Greater London. E16 3BY

  • 2:00PM
  • 278 rooms
  • YES
  • YES
  • YES
Hotel Facilities
  •   Hotel Non-Smoking Throughout
  •   Disabled Facilities
  •   Air conditioning in rooms
  •   24 Hour Reception
  •   Cots available
  •   Wedding Licence
" Good Location And Excellent Value
Good location for docklands and very close to DLR station at a much better rate than central London...."
Ron L,Apr 12
Guest Rating: 5 Star Guest Rating
(450 reviews)
Room Types Availability How many rooms?
Adults
Children
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Sleeps 2 | Breakfast not included

Room Information: Standard Twin

Standard Twin room with 2 single beds

Room Cancellation

A credit/debit card is required to secure your reservation at Custom House Hotel - Excel London in London. There will be no cancellation charge if a booking is cancelled before 14:00 hotel local time 1 day before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the first night will be charged.

Room Facilities

  • Bed:
  • Twin Single
  • Bathroom:
  • Shower
  • Power Shower
  • En Suite
  • Entertainment:
  • Pay for Movies
  • Food & Drink:
  • Some Rooms Non Smoking
  • Tea and Coffee Facilities
  • Dining Area
  • Other:
  • Separate Hanging Closet
  • Wake Up Calls
  • Windows open
  • Business:
  • Broadband Chargeable
  • Wifi Chargeable
  • Direct Dial Telephone
  • Voicemail
  • Work Desk
  • Work Desk with Lamp
  • Desk Chair
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On Request
Save 10%
£190.00
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0800 066 4911

Sleeps 2 | Breakfast not included

Room Information: Superior Double

Superior double rooms with Air conditioning, ensuite with Standard Double bed.

Room Cancellation

A credit/debit card is required to secure your reservation at Custom House Hotel - Excel London in London. There will be no cancellation charge if a booking is cancelled before 10:00 hotel local time 1 day before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the first night will be charged.

Room Facilities

  • Bed:
  • Double
  • Duvet
  • Bathroom:
  • Shower
  • Power Shower
  • En Suite
  • Hair Dryer
  • Entertainment:
  • TV
  • Food & Drink:
  • All Rooms Non Smoking
  • Tea and Coffee Facilities
  • Kettle
  • Other:
  • Air Conditioning
  • Air Conditioning Centrally Controlled
  • Hairdryer
  • Safe
  • Safe with laptop capacity
  • Complimentary Newspaper
  • Make Up Mirror
  • Daily Housekeeping
  • Double Glazing
  • Tourist Information
  • Windows open
  • Business:
  • Broadband Chargeable
  • Telephone
  • Direct Dial Telephone
  • Desk Chair
  • View:
  • City
Close
On Request
Save 20%
£200.00
Sleeps 2 | Breakfast included

Room Information: En-Suite Double or Twin

***laterooms.com SPECIAL OFFER***
Double or Twin at Special Rate inclusive of Full English breakfast for one person. Extra breakfast can be purchased at check in time at 20% discount.
Room type preference is subject to availability.

Room Cancellation

A credit/debit card is required to secure your reservation at Custom House Hotel - Excel London in London. There will be no cancellation charge if a booking is cancelled before 14:00 hotel local time 1 day before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the first night will be charged.

Room Facilities

  • Bed:
  • Twin/Double Changeable
  • Bathroom:
  • Bath/Shower
  • Entertainment:
  • Remote Control TV
  • Sky Channels
  • Radio
  • Food & Drink:
  • Tea and Coffee Facilities
  • Other:
  • Daily Housekeeping
  • Early Check In
  • Business:
  • Direct Dial Telephone
  • Work Desk
  • View:
  • Various
Close
On Request
£210.00
Sleeps 2 | Breakfast not included

Room Information: Superior Twin

Superior Twin room with Air conditioning, ensuite with 2 Single beds.

Room Cancellation

A credit/debit card is required to secure your reservation at Custom House Hotel - Excel London in London. There will be no cancellation charge if a booking is cancelled before 10:00 hotel local time 1 day before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the first night will be charged.

Room Facilities

  • Bed:
  • Twin Single
  • Bathroom:
  • Shower
  • Power Shower
  • En Suite
  • Hair Dryer
  • Entertainment:
  • TV
  • Food & Drink:
  • All Rooms Non Smoking
  • Tea and Coffee Facilities
  • Kettle
  • Other:
  • Air Conditioning
  • Air Conditioning Centrally Controlled
  • Hairdryer
  • Safe
  • Safe with laptop capacity
  • Complimentary Newspaper
  • Make Up Mirror
  • Daily Housekeeping
  • Tourist Information
  • Business:
  • Broadband Chargeable
  • Telephone
  • Direct Dial Telephone
  • Work Desk
  • Desk Chair
  • Accessibility Policy:
  • Disabled Access
  • Showerchair Access
  • View:
  • City
Close
Full
Full
Sleeps 2 | Breakfast not included

Room Information: Standard Double

Standard Double room with ensuite shower room.

Room Cancellation

A credit/debit card is required to secure your reservation at Custom House Hotel - Excel London in London. There will be no cancellation charge if a booking is cancelled before 14:00 hotel local time 1 day before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the first night will be charged.

Room Facilities

  • Bed:
  • Double
  • Cot on Request
  • Bathroom:
  • Shower
  • Power Shower
  • En Suite
  • Entertainment:
  • Pay for Movies
  • Food & Drink:
  • Some Rooms Non Smoking
  • Tea and Coffee Facilities
  • Dining Area
  • Other:
  • Separate Hanging Closet
  • Wake Up Calls
  • Windows open
  • Business:
  • Broadband Chargeable
  • Wifi Chargeable
  • Telephone
  • Direct Dial Telephone
  • Work Desk
  • Work Desk with Lamp
  • Desk Chair
Close
Full
Full
Sleeps 2 | Breakfast not included

Room Information: Apartment Double

Studio apartments consist of lounge area with sofa & dining space, kitchenette and double bed. Please note that maximum 2 people can sleep in the aparment sharing 1 king size bed.
***FOR LARGE APARTMENTS PLEASE CONTACT LATEROOMS***

Room Cancellation

A credit/debit card is required to secure your reservation at Custom House Hotel - Excel London in London. There will be no cancellation charge if a booking is cancelled before 14:00 hotel local time 1 day before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the first night will be charged.

Room Facilities

  • Bed:
  • Double
  • King
  • Duvet
  • Cot on Request
  • Bathroom:
  • Bath/Shower
  • En Suite
  • Hair Dryer
  • Designer Toiletries
  • Slippers
  • Entertainment:
  • Remote Control TV
  • HD Flat Screen TV
  • Digital Channels
  • Pay for Movies
  • Ipod Docking Station
  • Radio
  • Food & Drink:
  • All Rooms Non Smoking
  • Tea and Coffee Facilities
  • Kettle
  • Room Service (limited hours)
  • Kitchenette
  • Kitchen Range
  • Dining Area
  • Microwave Oven
  • Fridge
  • Other:
  • Alarm Clock
  • AM/FM Radio Alarm
  • Air Conditioning In-Room Control
  • Hairdryer
  • Safe
  • Iron and Ironing Board
  • Wake Up Calls
  • Daily Housekeeping
  • Sofa
  • Double Glazing
  • Business:
  • Broadband Chargeable
  • Telephone
  • Voicemail
  • Work Desk
  • Desk Chair
  • Accessibility Policy:
  • Disabled Access
Close
Full
Full
Sleeps 2 | Breakfast included

Room Information: En-Suite Double or Twin

Advance Purchase rate - Double or Twin room, inclusive of Full English breakfast for one person. Extra breakfast can be purchased at check in time. Room type preference is subject to availability.

Room Cancellation

Your reservation for the Custom House Hotel - Excel London in London is an advance purchase rate and a credit card is required to charge full pre-payment at the time of booking. This is non refundable and non transferable.

Room Facilities

  • Bed:
  • Twin/Double Changeable
  • Bathroom:
  • Bath/Shower
  • Entertainment:
  • Remote Control TV
  • Sky Channels
  • Radio
  • Food & Drink:
  • Tea and Coffee Facilities
  • Other:
  • Daily Housekeeping
  • Early Check In
  • Business:
  • Direct Dial Telephone
  • Work Desk
  • View:
  • Various
Close
Full
Full
We're confident that we get the best available rates from our hotels, but if you find the same room cheaper on another site we’ll refund the difference.

What you need to know

Where It Is

Custom House Hotel is located at the heart of London's Docklands area, just across the road from the ExCel Exhibition Centre. As well as this, the hotel is also a convenient place to stay for any visitor using London City Airport. Guests wishing to access the city centre can simply take the Docklands Railway from the nearby station at Custom House for ExCel.

What To Expect

Each of the 278 en suite rooms offer a power shower, full air-conditioning, tea and coffee making facilities, satellite television, hairdryer, direct dial telephone and high speed Wi-Fi access. Car parking spaces are available on a first come first served basis and for a small fee. Custom House Hotel also offers a range of bars and restaurants, including Ho Lee Chinese restaurant and the Victoria pub.

Where you'll be staying

What you can look forward to

Internet: wireless broadband - charges apply Parking: Car parking available onsite, onsite - £10 per 24hrs
Payment: Image of Visa/Delta logoImage of Mastercard logoImage of Switch/Maestro logoImage of American Express logoImage of Diners Club logo

  • Hotel Non-Smoking Throughout
  • Disabled Facilities
  • Air conditioning in rooms
  • 24 Hour Reception
  • Cots available
  • Wedding Licence
  • Car parking available onsite
  • Wi-Fi Available
  • Restaurant
  • TV
  • Satellite TV
  • Safety Deposit Box
  • Tea/Coffee making facilities in each room
  • Hairdryer in each room
  • Telephone In Each Room
  • Limited Hours Room Service
  • Laundry/Valet Service
  • Wake Up Call Available
  • Interconnecting rooms available
  • Doctor on call
  • Lift to all floors
  • Disabled Access Public Areas
  • Disabled Access Bedrooms
  • Disabled toilets on ground floor
  • Wheelchair Access
  • Wheelchair Access To Reception
  • Wheelchair Access To Restaurant
  • Wheelchair Access To Bar
  • Wheelchair Access To Conference Rooms
  • Wheelchair Access To Disabled Car Parking Spaces
  • In-room Broadband
  • In-room Modem Hook up
  • Wi-Fi Available In Public Areas
  • Lounge Menu
  • Bar
  • [Channels] News
  • [Channels] Movies (Pay Per View)
  • [Channels] Foreign (European)
  • [Channels] Foreign (Other)
  • [Channels] Music
  • [Channels] Childrens
  • Public Air Conditioning

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