Cumberland Hotel Reviews

The hotel was OK in general, the bar was pleasant. You are presented with a vast but noisy foyer. The check was well staffed but the systems seemed to take forever for the receptionist to complete. The room was a bit small really more like a single with a double bed squeezed in; you could only get in one side as the other side was against the wall. The room fitted out quite well with modern furniture. The nice TV was ruined by a poor signal feed - fuzzy picture, poor sound and a noisy buzz. But I could not hear the buzz when the music from a private partty two floors down started and went on until after midnight - appalling if you want to get some sleep. Staff apolegetic the next day and cancelled our bar bill after some negotiation.

I will stay here every time am in London for business if they can keep prices at such a sensible deal
Not sure how businessed justify paying London hotel prices , when all you need in central location , bed and shower . Well done Guoman

Stayed in the annex for the second time in a week. I was upgraded to an executive room on the first stay (Very Nice), so was a little dis-appointed with the room on the second stay, but in fairness it was what I paid for. Clean, tidy room but too warm, so if you opened the window the noice level increased significantly. but on the whole would stay again and its a great location.

I had repeated times where I was waiting to get into my room. Five times in total. Needed to wait around in the corridors for about ten minutes each time after having replaced the card by going up and down to reception. If was very frustrating and a dreadful level of service that I would not have expected from a decent hotel.

Hotel Room was lovely, had a spacious room on the third floor, only down side, room was Freezing cold - i reported the problem to reception at 10.30pm as i could tell the heating/air con unit was not working and with a drafty window i was very cold. They informed me they would tell maintenance and send someone to fix the problem. 9.30am the next morning maintenance man came - the day we were checking out - he confirmed what i suspected that the unit was faulty and would need an engineer to look at it. I have since come back home with a head cold! Apart from the room being very cold, room lovely, shower powerful, and tea and coffee facilities excellent. would stay again however would insist someone to come and fix heating sooner.

The hotel was perfectly decent, the price was good, the location very good. However, the lady on check-in was rather abrupt and bordering on rude and the service from both of the bars in the hotel was painfully slow to the point that we walked out of the first one after waiting over 10 minutes to be served with no-one at the bar, and waited about 5 minutes in the second with no-one at the bar, which is rather poor. Rooms were good though. Fine to stay at if it's just a nesting place for your weekend adventures, wouldn't stay there for the quality of the stay though.

Only problem with the room was the Walls are very thin. You can hear everything from rooms next to yours.

My first time at this hotel. Excellent location to shopping in London. Staff are well mannered and very happy to help. Room had excellent shower facilities. Will certaily stay there again.

Excellent location, great base for exploring all that London has to offer.
On arriving at Hotel to check-in was given a free upgrade from our standard double room to an Executive suite room which was a nice surpise. (have since heard that they try to do this for guests if possible)
Room and whole experience was very nice so would therefore highly recommend this fine Hotel to anyone thinking of staying in London for whatever occasion.

Stylish room, very clean, bed a little too soft but that's down to personal taste