Stayed in a refurbished room. very nice. fridge however was very noisy disturbing sleep. Designer chair faulty as would tip over when leaning forward.
SummaryOverall Rating
Stayed in a refurbished room. very nice. fridge however was very noisy disturbing sleep. Designer chair faulty as would tip over when leaning forward.
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Excellent
Summary
I have stayed at the Citidines for 3 years on New Year's Eve. It is brilliant for the quality especially after the refit. It is great for the fireworks as the hotel is approx 3mins away from the embankment . Would highly recommend it to anyone.
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For central London, the value and location was excellent. It was just like a hotel with a reception and offer of breakfast. The room was fully equipped and suitable for two people.
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The main front entrance was closed off due to refurbishments (which I was not notified of which was a surprise). The temporary entrance was the side door, leading to reception. It was very clear major refurbishments were taking place due to hardboard being almost in every part of the room. Despite this, we were quickly checked in and were on our way. Corridors leading to the lifts were hardboard either side again which was a shame as it was very unattractive.
Nevertheless, we arrived on the 5th floor. As we got to our room, we were very impressed with how we only had to hold our card near the handle to get in.
Inside the room was great. As it was a refurbished room, it was up to date and looked amazing. We were supplied with a double bed as requested. The television was only small but was nothing to worry about. Kitchen was quite small but neat and tidy. The room overall was open planned so was very spacey. Bathroom was great, even though it was compact it had all of the necessities and again looked absolutely great.
I was very pleased with the room as a whole and would definitely love to stay again!!
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Summary
Hotel reception was being refurbished but nothing could be done about that. They did well under the circumstances. Rooms were really clean and well presented. Beds very comfortable. Really good position just off the strand
Summary
The room we had need refurbishment badly and the room we had, although non-smoking, had the smell of smoke in it. In fact my clothes the next day smelt of smoke too. However, the location is brilliant, the room was clean as was the bathroom and kitchen. For the price we paid it was good value.
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We checked in about 12 30 as room was ready but as attending matinee & evening shows we did not go back to room until after 11pm. Sofa bed was easy to pull out and comfortable. Did not get much chance to use other facilities apart from wine in fridge but felt would have been fine if we had been stoppong longer. Near to theatre we were attending and supermarket closeby. Although our room overlooked Northumberland Ave was quiet. Only complaint is windows were very high up so had to stand on chair to see what weather was like.
Summary
Very noisy, phones didn't work, internet didn't work, never received creamer for the coffee/tea. Too much construction and work going on to sleep well.
SummaryExcellent Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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Reviewed by C Holmes Very noisy, phones didn't work, internet didn't work, never received creamer for the coffee/tea. Too much construction and work going on to sleep well. Customer Service Quality of Room Quality of Food Cleanliness of Hotel Value for Money Family Friendly
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