Charing Cross Reviews

I booked this hotel for a weekend break , it is five minutes walk from trafalgar square and the same from covent garden . The booking in was simple and very efficient and Ignacio the concierge was a delight to deal with. Our room was spotless and unbelievably quite for central london, and the three course lunch on offer was excellent in quality and well priced . We have already recommended this hotel to friends and we will be rebooking there in the summer for another weekend away , well done the Charing Cross

We were staying in London for a couple of days and found this hotel via LateRooms. From the moment we arrived, we were made to feel very welcome. The concierge greeted us at the entrance and kindly took my bags to the reception area. The reception staff made us feel very welcome and were extremely friendly, helpful and professional.
The room we stayed in was perfect for a stop-over in London and is ideally located for those looking to explore the sights.
I would definitely recommend this hotel and would certainly stay here again.

Hotel in a wonderful position for usual tourist attractions and for access to rail network. Room very modern and comfortable, unfortunately the mattress was too hard for our taste and led to an uncomfortable nights sleep. Nice shower if you are over 6ft but not suitable for small person as shower head is fixed and hits the opposite side of the shower, making it extremely difficult to use. Breakfast would have been much better if the food was kept warmer. Would use hotel again as the position is second to none and staff extremely welcoming.

The first allocated room was side on to a busy street and there was too much noise very late at night. The reception staff moved us very willingly to a different room for the second night. A very small matter, but we would have liked biscuits to have been included in the complimentaries.
Nice to be able to step, almost, from train to hotel, and, in hotel, we did not hear any station noise.

Excellent location for central London. Our room was very quiet for a London hotel and the hotel itself still has touches of real grandeur with its original plasterwork and staircase.

I booked for 2 nights and only one was recorded in the hotel database, then when I had to pay they wanted to overcharge me (30% more than the price showned on my reservation) The room was not very clean(stains on the curtains and furniture and also bed linen). Finally despite double glazing the hotel is noisy. Also internet is not free and very expensive. The location is good but it this hotel is overpriced so it is better to look for another place in the area and avoid this hotel

This is a brilliantly positioned hotel. I did not pay the full rack rate so it was very good value for me.
I am not sure if I would pay the full rate although it is a great hotel.

Desk staff very good
Hotel location perfect.

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My daughter and I booked a twin room, when given the key we found other peoples' luggage already in the room. Went back down to find we were not the only ones who had been double booked. We were offered an upgrade to executive double, or another hotel, as we were now starting to run late, took the double. Thankfully couldn't get a table for dinner as the breakfast was awfull, it was first cold, toast,coffee, baked beans, eggs, everything. The boiled egg had a runny white and a hard yolk first for me; we didn't eat it and thankfully had not paid for it, as it was complimentary for all the other problems. Room had all the gagets and the shower was to die for, though needed cleaning first, made a hot drink, then found lispstick on the cup. My daughter watches The Hotel Inspector so stripped the bed and found dried blood on the duvet cover, thankfull we always carry our own kingsize sheet. Didn't dare leave the phone on to charge while we went to breakfast as we felt anyone could enter the room by mistake, maybe that was why the was a safe. We booked through late bookings and had a 73% discount, but still paid £198.12, and felt ripped off; at full price I would have raised the roof. My daughter feels it should be brought to the notice of the hotel inspector, The Premier Inn could teach them alot about cleaning, security and how to cook a decent breakfast. I felt sorry for recpetion staff who were doing their best, but everything seemed out of their control, they said it was their busiest time for checkin, yet only two people were on, there were plenty in the morning, but their understanding of English made things difficult, (English is my second language). All in all very suprised at their rating and will look else were next time.