Chamberlain Hotel Reviews

The reception at this 4-star hotel seemed initially lukewarm, not the usual warm reception you normally get from such hotels. Then we arrived in our room and I was initially impressed with the room. Then the problems started.
All the TV services were written in German therefore were unusable as we don't speak German. A porter came to rectify this and he was unable to do it, but said the channels are in English. What's the point in having extra services then if they can't be used?! After about half an hour of fiddling, another member of staff came and was able to rectify it.
We then noticed that the room contained no tea/coffee facilities, yet this was stated as included in the Club Room which we booked. A minor inconvenience. Later, we ordered room service at around midnight. We ordered salad with balsamic vinegar, and pie with mash, gravy and seasonal vegetables, a cheese platter and tea. The food came and there was no balsamic vinegar on the salad (making it very dry), the pie and mash were missing the gravy and vegetables, and the tea was missing completely! The only thing that was OK was the cheese platter. We complained and got the food and tea replaced, and then they still forgot the vegetables! I deliberated with the night manager who offered me breakfast to be included in the morning to which I said it is already included! He then offered a free drink at breakfast. The breakfast comes with tea, coffee and a selection of juices already! He said there's nothing he can really do then asking me what I expect him to do. I finished by saying I'll just talk to management in the morning to which he suddenly decided to offer the room service food for free (apart from the cheese platter, which I think was a bit cheeky - such a dismal failure in service, I think they should've just took off the entire food bill).
In the morning, I had breakfast and had to leave early so my partner could have breakfast later. When she went for breakfast, she was given a bill! This was obviously sorted out and she didn't have to pay, but it was just the icing on the cake to a pretty awful stay.

Very impressed with this hotel. I was offered an upgrade at no extra charge. Food and service excellent.

75 pounds tremendous deal

We had a great time in this fantastic hotel - the rooms are newly refurbished very comfortable and clean. The breakfast was also very good and well cooked to our requests. The staff are very helpful and politeat all times - even late at night!

The Chamberlain was excellent value for money with breakfast included. The room was spacious, clean & had all mod cons you could need. The customer service was brilliant, whilst checking out, guest waiting to check in were offered coffee and tea. The breakfast was delicious, could not believe it was included in the price. Staff were very attentive. Would recommend to all and will definitely be staying again on my next trip to the Capital! Thank you

Last minute booking which meant that we got a heavily discounted rate, which was great. One of the better hotels I have stayed in. The room was a good size, but the view from the window was of the back of another building. The breakfast and service was very good. Location was very good. Would certainly stay again.

An excellent hotel in a good location with freindly and helpful staff. Have already stayed here once before and would happily book again.

Excellent hotel with great value for money when booked via Late Rooms. Staff very helpful.

Staff were extremely helpful as I had to amend the booking several times and nothing was a problem. Great location for the City too.

Was really impressed with the location of the hotel, only 10minutes walk from tower bridge. Also had a nice bar as part of the building. Room and hotel were nice and clean. Only small issue we had was with food - Bar charged us for 2x 2 people sharing platters and made it sound like our fault when we checked what we were charged for. (but did seem a busy friday night) And breakfast service was slow (again very busy) no butter until we asked 3 or 4 times also seemed to be a delay in getting coffee out . It has to be said that the food was very tasty and the pie platter at the bar was delicious. really enjoyed our stay as perfect location 5 minutes to the Tower hill Tube made it ideal for getting around the sights and sounds of London.

We initially had a bad impression of the room, as it was very cold when we arrived, and the thermostat was so low that it took several hours to warm up. Could we suggest that attention is paid to the weather re. the room's temperature, perhaps by the housekeeper? We then found that the bathroom towel rail was not working, and were told that all the rails in the hotel were out of action because of some work being carried out. A bad start! However, a heater was provided, plus extra towels, and from that point we had few complaints about the hotel, and would specifically mention the excellent customer service from all the staff who attended to us. One caveat - the breakfast service on the first morning had gone haywire, resulting in our waiting 40 minutes to be served with our breakfast. But it need not have happened if one person had stayed on the door to take guests' room numbers, and made sure that they were dealt with in order. Everyone was doing everything! Once again, on drawing the problem to the staff's attention it was swiftly put right, with a full apology, and a later invitation to have a complementary drink in the bar (we didn't accept, but appreciated the offer). These are small things, but vital for a good hotel to get right, and we feel that without what went wrong we should be saying that the hotel was of a very high standard indeed.

Second time here - got free upgrade which was nice - buzzing bar early on friday evening - great breakfast - 2 tube stations about 250 yards away either side of hotel - great value for money - paid £315 for fr/sat/sun B+B, very reasonable for London...

A real find in the City. Very good value for a comfortable stay in an expensive city not known for many hotel bargains. Asked for a quiet room and was very pleasantly surprised with a large, tastefully-decorated, well-appointed room--with a four-star bathroom, too. Housekeeping up to the mark: On arrival, there was a bedside lamp between the twin beds not actually working; having reported it, we went out, and on our return, we had two! My only observation of criticism would be that many smaller hotels don't have mattresses on the beds that are of the highest quality, which need replacing sooner than management think--ours in this instance let us down, and a single blemish which could be easily remedied.

The hotel was just what I expected check in check out was seamless
Room was clean and of a good quality
Breakfast was "Munch"
Try it !

Everything about this hotel was outstanding.From the receptionist who welcolmed us to breakfast prior to leaving.My wife is always worried about staying in different hotels and concerned about the cleanlinessof them ,this hotel was spotless and we will return as long as the price is right

2 night family break for my sister, dad and I. Hotel is very clean, rooms modern and off a good standard. Arrived at 11am, but were able to access rooms straight away. Staff friendly and helpful with all requests throughout stay. Less than 5 mins walk from Tower Hill Tube and TLR, so ideal for getting around to the sites. Rooms were on the first floor and only criticism would be that there was a fair bit of noise during the night (emptying of glass recycling bins at 5:40am etc). Overall though very pleased with the hotel and would certainly recommend and would stay again.

The Chamberlain Hotel is conveniently located and of a very good standard with pleasant decor and well-equiped comfortable rooms, ideally suited for a quick "value for money" London break. Breakfast was very pleasant. The only negative was the street noise unavoidable with a room on the front, in our case second floor. As a light sleeper, it meant I had a poor night's sleep. We would certainly consider this hotel again, though a quieter location might be preferable, if there is such a thing in London!

Everything was wonderful - the food/the ambience/the room/the bed was very comfortable. Service on the whole was excellent too.

The room was ok for a one night stay.

We came to London to celebrate 25 years when we arrived at the hotel we found that we had been upgraded to a luxury room, it was luxury from the furnishings to the towels and little extras. In the room was a lovely card from all of the staff in the hotel. The week end then just got better nothing was too much for the staff and they were all brilliant at meeting our every need , kind, considerate and helpful with lovely small touches that made this anniversary one to remember for the rest of our lives . Brilliant breakfasts that kept us going for the day until we came back for our evening meal Thank you to every one who works in the Chamberlain hotel Chamber Maids,cooks , Waiters/ess receptionists and the manager all of you deserve a gold star. When we can afford it we will come back to stay. Thank you (PS I suppose I am going to have to pack away the tent now!)

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We stayed at the Chamberlain for one night. The room wasextremely clean and comfy. There were nice added touches such as whilst we were at the theatre they had been in turned the bed back and left chocolates. The bathroom was luxurious. The power shower was so powerful you could have drown under it!! We ordered food after midnight and it was freshly prepared and good quality. Had a good stay and would stay again if we could get a bargain through late rooms again.

Nice hotel, comfortable bed, big room. Very quiet as I was by the courtyard. Was hard to believe I was in the Centre of London. The hum from the ventilator in the room was a bit annoying though.

The Chamberlain is ideally situated as a City Hotel and has a bespoke type feel to it. The rooms are always clean and comfortable and when booking the staff are very helpful. I regularly stay at this Hotel mainly due to location and that the place is individual unlike some hotels.

We were very pleasantly suprised when we arrived at the hotel. The quality and size of the rooms were beyond expectations, compared to similarly priced accomodation in the capital. Breakfast was very good, with an excellent selection.
Within 5 minutes walk of two tube stations (although a number of changes were needed to reach many of the tourist spots)
Overall and excellent hotel in a very good location.

The location of the hotel is fantastic, so close to many tube stations taking you on different lines.
When we arrived, checked in early, not a problem, very clean and tidy room, very powerful shower, good space, gnerally a very tidy hotel, with a great pub attached.
Food choice could be better in the pub, however what we had was what we ordered and was good.
Minor traffic noise outside front window, however not a 'main street'
Defo go back and stop again.

Stayed on a Friday night which gave us a free English breakfast on the Saturday.Excellent brakfast with a huge choice. Rooms very comfortable and well appointed. Reception staff were friendly & helpful. No complaints at all. The Late Room rate of £90 per room was excellent although I assume it would be higher during the week. Would definitely stay here again and have already recommended it to friends. The number 15 bus leaves from across the road and from the top deck gives a tour of the sights of London (free with our OAP bus pass) however you need to get off it at the Towe, a few minutes walk away on your return as Minories is a one way street. The tube stop is a few minutes away at the Tower of London.

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Was upgraded to a Roof Terrace room, which was great for me as I suffer with claustrophobia. It was a great room, with a view. The hotel is very close to the dlr and Underground, so ideally placed for my needs. The breakfast was superb, cooked fresh and with lots of choice. I would definitely stay again.

We could not fault this hotel and if we go to London again we would stay there again. The double glazing was needed however as it was very busy outside into the early hours however the air con compensated.

We arrived early and not only had the hotel upgraded our room to a roof top terrace, they made every effort to make our room available early. The room was excellent and a good base near to tower bridge. The breakfast was excellent and restaurant manager couldn't be more efficient. I would recommend this hotel.

Customer service is excellent at this hotel, and reasonable value for money given that London is so expensive. The location might be a bit quiet for some if staying at the weekend, but an easy tube or taxi to the West End or Covent Garden for more entertainment. Comfy bed, quiet hotel, well behaved guests.

The hotel staff assisted in finding a place for dinner outside the hotel for us. They even called and made the reservation. My only complaint was that we requested a wake up call because we had an early flight. They failed to give us the wake up call and we almost missed out flight. I guess I should have just set the alarm on my cell phone.

Very good Hotel, staff were excellent and the room and food were also excellent. The normal price of the room (Executive Double), without breakfast was supposed to be £335.00 p.n. Late rooms was £135.00, so all in all a good deal and enjoyable stay.

This was a lovely hotel. Rooms were of a good size and were clean. Breakfast was excellent. However most restaurants in the close vicinity were closed on Saturday evening. Very close to Tower of London

My daughter - aged 20 years - stayed at the Chamberlain as we were visiting London for a theatre break and shopping trip. The Chamberlain was slighl;y further from the West End than I thought however we cannot fault the hotel at all. They booked a taxi to and from Palladium theatre for us. Thoroughly enjoyed our stay - beds extremely comfortable, food good and yes you could hear the underground ever so slightly but you are in London!! Would highly recommend staying here.

Staff were very friendly and helpful, even let us leave or bags for the day after we had checked out. Breakfast menu was extensive and the food quality superb. Accessible for main London attractions, attached pub great to relax in.

I've stayed at this hotel many times and the staff are superb. The hotel is very well maintained and has a good quality about it, in every way, from the rooms to the bar and restaurant. My only gripe on this stay, was the taxi company they're using and this is nothing to do with the service of the hotel, but the taxi service was an hour late on the return to the hotel after a night out and it was pre booked, so I hope they change to some one more reliable. But the hotel is tops.

We had a very enjoyable stay. The room was very quiet and the beds comfortable. The breakfast was the best hotel breakfast I have had for a couple of years. Staff pleasant and helpful. Well done to Fullers Hotels.

Adequate sized room for overnight stay. Intial problem with noisy ventilation in room, quickly moved to another room.Quiet, pleasant hotel.Clean rooms, great breakfast, polite staff though had to ask for cooked breakfast. At weekends breakfast included in the room deal.
Only issue was aked for taxi to be booked. They used private firm rather than black cabs. It arrived 10 minutes late , scuffy car and no meter and driver got cross with us as we only knew name of building and street name to our location not postcode as he needed it for sat nav....! Got out got a black cab took us staright away and cheaper.
Otherwise great stay would return for another overnight stay. Near to Tower of London and Spittlefields market, great place to kill an hour.