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Castleton Hotel Reviews
Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property
All reviews are rated out of 5
Showing 21 reviews - Most recent listed first
The location of the Castleton Hotel was excellent...
The location of the Castleton Hotel was excellent, very convenient to an important underground and train station, Paddington. The room was very clean and had everything I needed, in a compact space, to be sure. The staff was very helpful when I needed to change my reservation. In addition, one of the staff members provided good ideas for places to see. I would definitely return to the Castleton Hotel.
Reviewed by Susan E; Reviewed in May 2010
The location of the Castleton Hotel was excellent, very convenient to an important underground and train station, Paddington. The room was very clean and had everything I needed, in a compact space, to be sure. The staff was very helpful when I needed to change my reservation. In addition, one of the staff members provided good ideas for places to see. I would definitely return to the Castleton Hotel.
Reviewed by Susan E; Reviewed in May 2010
I was delighted with my accommodation choice and...
I was delighted with my accommodation choice and would definitely stay again given the opportunity
Reviewed by Z Ginieres-ridge; Reviewed in May 2010
I was delighted with my accommodation choice and would definitely stay again given the opportunity
Reviewed by Z Ginieres-ridge; Reviewed in May 2010
Clean tidy and recently refurbished hotel with air...
Clean tidy and recently refurbished hotel with air conditioned room. Excellent breakfast. Overall great value at £49 per night
Reviewed by Peter W; Reviewed in May 2010
Clean tidy and recently refurbished hotel with air conditioned room. Excellent breakfast. Overall great value at £49 per night
Reviewed by Peter W; Reviewed in May 2010
There was an error in the booking made...
There was an error in the booking made for this hotel. When I contacted the hotel and tried to have rt corrected, they said there was nothing they could do and I would be charged. I think they should have tried to help me straighten out the error.
Reviewed by Judy M; Reviewed in May 2010
There was an error in the booking made for this hotel. When I contacted the hotel and tried to have rt corrected, they said there was nothing they could do and I would be charged. I think they should have tried to help me straighten out the error.
Reviewed by Judy M; Reviewed in May 2010
During the weekend of marathon and after flight...
During the weekend of marathon and after flight delays. Basic room and facilities, adequate for overnight stay. Slight concern regarding the security of room key management
Reviewed by M Elahi; Reviewed in Apr 2010
During the weekend of marathon and after flight delays. Basic room and facilities, adequate for overnight stay. Slight concern regarding the security of room key management
Reviewed by M Elahi; Reviewed in Apr 2010
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Reviewed by Paul M; Reviewed in Apr 2010
Reviewed by Paul M; Reviewed in Apr 2010
MInute room on ground floor so noisy and...
MInute room, on ground floor so noisy and with street light right outside so light came in despite thick curtain. Had to take knife from breakfast to get plug out of sink plug hole. No bath mat for shower
Reviewed by Estelle R; Reviewed in Apr 2010
MInute room, on ground floor so noisy and with street light right outside so light came in despite thick curtain. Had to take knife from breakfast to get plug out of sink plug hole. No bath mat for shower
Reviewed by Estelle R; Reviewed in Apr 2010
Although on the small side our room was...
Although on the small side our room was cheerfully decorated, spotlessly clean and well equipped/kitted out. The breakfast was very good and all hotel staff were approachable and helpful. Represented excellent value for such a nice part of London.
Reviewed by John A; Reviewed in Apr 2010
Although on the small side our room was cheerfully decorated, spotlessly clean and well equipped/kitted out. The breakfast was very good and all hotel staff were approachable and helpful. Represented excellent value for such a nice part of London.
Reviewed by John A; Reviewed in Apr 2010
Very rude recieptionist - I booked a single...
Very rude recieptionist - I booked a single room and my friend was with me, we split the cost of the room and we were told it wasn't allowed. When we said we'd leave he said he'd take the cost of the hotel off the card anyway. So we were stuck - I had to pay £80 for a very tiny room, I could have got a better hotel for this! The guy was very rude and was talking to us like we were stupid. Food was extremely basic, no vegeterian options. Room was ok - clean but small, not worth the money.
Reviewed by Lara C; Reviewed in Apr 2010
Very rude recieptionist - I booked a single room and my friend was with me, we split the cost of the room and we were told it wasn't allowed. When we said we'd leave he said he'd take the cost of the hotel off the card anyway. So we were stuck - I had to pay £80 for a very tiny room, I could have got a better hotel for this! The guy was very rude and was talking to us like we were stupid. Food was extremely basic, no vegeterian options. Room was ok - clean but small, not worth the money.
Reviewed by Lara C; Reviewed in Apr 2010
We were very pleased with our short night...
We were very pleased with our short (1 night) stay at the Castleton - found the people friendly and helpful, the place was clean, the food was good and it was good value for the money.
Reviewed by H Gillis; Reviewed in Mar 2010
We were very pleased with our short (1 night) stay at the Castleton - found the people friendly and helpful, the place was clean, the food was good and it was good value for the money.
Reviewed by H Gillis; Reviewed in Mar 2010
I booked one room on the day as...
I booked one room on the day as a last minute thought for my wife and me on a night out in London. The hotel was perfectly located being stones throw from Paddington station. Check-in was smooth, the minor problem of little toilet roll was sorted promptly. Even though we were stuck in the basement next to the breakfast room are room was very quiet. Clearly newly re-decorated and a very confortable new bed.
Reviewed by Steve C; Reviewed in Feb 2010
I booked one room on the day as a last minute thought for my wife and me on a night out in London. The hotel was perfectly located being stones throw from Paddington station. Check-in was smooth, the minor problem of little toilet roll was sorted promptly. Even though we were stuck in the basement next to the breakfast room are room was very quiet. Clearly newly re-decorated and a very confortable new bed.
Reviewed by Steve C; Reviewed in Feb 2010
Fantastic friendly and helpful staff Sorted a car...
Fantastic, friendly and helpful staff. Sorted a car park space with no notice and nothing was too much trouble. Room was clean and warm. Highly. highly recommend.
Reviewed by D Squires; Reviewed in Feb 2010
Fantastic, friendly and helpful staff. Sorted a car park space with no notice and nothing was too much trouble. Room was clean and warm. Highly. highly recommend.
Reviewed by D Squires; Reviewed in Feb 2010
Stayed for one night at the Castleton booking...
Stayed for one night at the Castleton, booking a single room at the last minute through Laterooms for £49. I was put in a double, which was tiny as expected but clean and well-maintained. The shower pod is tiny but works well, with a good strong hot shower - in fact so hot the steam sets off the smoke alarm... Hotel staff phoned up to say keep the shower pod door closed - fair enough, but the second time it went off was when I opened the door to come out! The breakfast room is a bit of a squeeze, but there was a proper cooked breakfast with no surcharge, and it was good and tasty, which is a pleasant surprise. But ending breakfast at 0900 on a weekend is a little sadistic. Overall I wouldn't want to spend any time in the room other than to sleep, but for that it was ideal. Only downside with room 115 is that it is right underneath the front entrance, so when hotel staff are chatting just outside, it is as though they are in the room.
Reviewed by K Giles; Reviewed in Feb 2010
Stayed for one night at the Castleton, booking a single room at the last minute through Laterooms for £49. I was put in a double, which was tiny as expected but clean and well-maintained. The shower pod is tiny but works well, with a good strong hot shower - in fact so hot the steam sets off the smoke alarm... Hotel staff phoned up to say keep the shower pod door closed - fair enough, but the second time it went off was when I opened the door to come out! The breakfast room is a bit of a squeeze, but there was a proper cooked breakfast with no surcharge, and it was good and tasty, which is a pleasant surprise. But ending breakfast at 0900 on a weekend is a little sadistic. Overall I wouldn't want to spend any time in the room other than to sleep, but for that it was ideal. Only downside with room 115 is that it is right underneath the front entrance, so when hotel staff are chatting just outside, it is as though they are in the room.
Reviewed by K Giles; Reviewed in Feb 2010
Yes it is a centrally located hotel Yes...
Yes, it is a centrally located hotel. Yes, the room was clean. But that was about the only good thing about it. My room (a double, allegedly) was barely larger than the bed. I am glad that I was on my own because two people would have had to lie on top of each other to fit on the bed (I hasten to add that though I am not a gangly youth, I am not obese either). If you have ever flown on an aircraft, you will know how big the toilets are. The toilet in my bedroom was of an exactly the same size except it had an added miniscule shower so that the overall space was acceptable. I spent two nights at this hotel. On arrival, I promptly discovered that the heating wasn't working (in January you would want it to be working) and no one knew how to fix it. I asked for another room but apparently there wasn't a spare one. The staff were not forthcoming with ideas so it was up to me then to suggest that perhaps an extra blanket would be appropriate. Customer care? Forget it. No suggestion of a discount for the fact that the room was not up to the standard, either. When I left to attend my business meeting in the morning, I asked that the heating is sorted out. When I returned, late in the evening, I was told that the heating had been sorted out. Except, of course, it had not. The wall-mounted heater was just as dead then as it was the previous day. The surly receptionist (who would not get off his mobile phone whilst talking to me), told me that a portable heater was put in my room. I was certain that I would not have missed a large object like that in this capsule of a room but thought that perhaps due to being tired I somehow did not notice it. Of course, when I returned back to my underground warren (yes, the room was in the basement) there was no portable heater. The surly receptionist eventually dragged it into my room (still engaged in a private conversation on his mobile).
Reviewed by Robert S; Reviewed in Jan 2010
Yes, it is a centrally located hotel. Yes, the room was clean. But that was about the only good thing about it. My room (a double, allegedly) was barely larger than the bed. I am glad that I was on my own because two people would have had to lie on top of each other to fit on the bed (I hasten to add that though I am not a gangly youth, I am not obese either). If you have ever flown on an aircraft, you will know how big the toilets are. The toilet in my bedroom was of an exactly the same size except it had an added miniscule shower so that the overall space was acceptable. I spent two nights at this hotel. On arrival, I promptly discovered that the heating wasn't working (in January you would want it to be working) and no one knew how to fix it. I asked for another room but apparently there wasn't a spare one. The staff were not forthcoming with ideas so it was up to me then to suggest that perhaps an extra blanket would be appropriate. Customer care? Forget it. No suggestion of a discount for the fact that the room was not up to the standard, either. When I left to attend my business meeting in the morning, I asked that the heating is sorted out. When I returned, late in the evening, I was told that the heating had been sorted out. Except, of course, it had not. The wall-mounted heater was just as dead then as it was the previous day. The surly receptionist (who would not get off his mobile phone whilst talking to me), told me that a portable heater was put in my room. I was certain that I would not have missed a large object like that in this capsule of a room but thought that perhaps due to being tired I somehow did not notice it. Of course, when I returned back to my underground warren (yes, the room was in the basement) there was no portable heater. The surly receptionist eventually dragged it into my room (still engaged in a private conversation on his mobile).
Reviewed by Robert S; Reviewed in Jan 2010
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Reviewed by A Simkins; Reviewed in Jan 2010
Reviewed by A Simkins; Reviewed in Jan 2010
If you want luxury in a hotel pay...
If you want luxury in a hotel pay luxury prices. If you want a base that is clean friendly and gives a good breakfast stay here. Small rooms but still enough space for what you need. 5 minute walk from Paddington station, 5 minutes to Hyde Park. 20 minute walk to Royal Albert Hall and it is near to the road through the park so you can still walk after dark. Pubs and cafes nearby if you need a late pint.
Reviewed by kevin b; Reviewed in Jan 2010
If you want luxury in a hotel pay luxury prices. If you want a base that is clean friendly and gives a good breakfast stay here. Small rooms but still enough space for what you need. 5 minute walk from Paddington station, 5 minutes to Hyde Park. 20 minute walk to Royal Albert Hall and it is near to the road through the park so you can still walk after dark. Pubs and cafes nearby if you need a late pint.
Reviewed by kevin b; Reviewed in Jan 2010
Hotel was clean staff were friendly and helpful...
Hotel was clean, staff were friendly and helpful and based on it's location it provided a very affordable alternative. The room was on the small side for a twin but as I was upgraded from a single with no extra charge I was more than pleased.
Reviewed by David F; Reviewed in Dec 2009
Hotel was clean, staff were friendly and helpful and based on it's location it provided a very affordable alternative. The room was on the small side for a twin but as I was upgraded from a single with no extra charge I was more than pleased.
Reviewed by David F; Reviewed in Dec 2009
The hotel was just completing renovations All appliances...
The hotel was just completing renovations. All appliances were in good working order and relatively new. Room was quite small more like a cloister but nice and tidy. Would stay there again. Staff were very friendly and helpful.
Reviewed by Paul B; Reviewed in Nov 2009
The hotel was just completing renovations. All appliances were in good working order and relatively new. Room was quite small more like a cloister but nice and tidy. Would stay there again. Staff were very friendly and helpful.
Reviewed by Paul B; Reviewed in Nov 2009
Very clean well-located hotel just a couple of...
Very clean, well-located hotel just a couple of minutes walk from Paddington. Staff were friendly enough, the room was immaculate - if tiny - and the breakfast was surprisingly good. Overall, a great place to stay if you need to stay over in town for a party or special evening out.
Reviewed by David Taylor; Reviewed in Nov 2009
Very clean, well-located hotel just a couple of minutes walk from Paddington. Staff were friendly enough, the room was immaculate - if tiny - and the breakfast was surprisingly good. Overall, a great place to stay if you need to stay over in town for a party or special evening out.
Reviewed by David Taylor; Reviewed in Nov 2009
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Reviewed by Aurora P; Reviewed in Nov 2009
Reviewed by Aurora P; Reviewed in Nov 2009
The hotel staff were polite at all times...
The hotel staff were polite at all times, the breakfast was small but nice, the room was clean and comfortable but small.
Reviewed by R Thomas; Reviewed in Oct 2009
The hotel staff were polite at all times, the breakfast was small but nice, the room was clean and comfortable but small.
Reviewed by R Thomas; Reviewed in Oct 2009
3
out of 5
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