Britannia International Hotel Reviews

...

Reviewed by Peter Marshall; Reviewed in 12:47 13 Nov 2009

very clean nice room ...
very clean, nice room
Reviewed by Andrei Borsaru ; Reviewed in 09:48 18 Sep 2009

The furniture is a bit dated but the...
The furniture is a bit dated but the rooms are spotlessly clean. There was plenty of hot water. Room service was tasty. Breakfast was fab. All in all a really relaxing time. I would definitely stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Sep 2009

The hotel is a little dated but was...
The hotel is a little dated, but was value for money - clean, tidy and located right next to Canary Wharf. Breakfast and Pizzeria were good
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Sep 2009

We were pleased with the room upon arrival...
We were pleased with the room upon arrival and began to relax and chill out after long journey however we walked in on which was really embarrassing and killed the moment! We then put do not disturb sign on the door and this time there was a knock on the door asking us to change rooms. We went down to reception it became apparent that there had been a mix up so we given free full English breakfast. We then thought we would use the jacuzzi bath, filled it up, got in...it didn't work! So we had to call reception who came to inspect it and said we would have to move rooms as there was noone to fix it. So a wasted afternoon to be honest which should have been quality time with my partner.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Sep 2009

We stayed in a lovely room overlooking the...
We stayed in a lovely room overlooking the river. The room was a really good size and did not feel like the traditional 'cram everything in' as is so often seen.<br />The only problem was that we could not stay longer so we could have used the gym and pool!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Aug 2009

stayed in this hotel when it first open...
stayed in this hotel when it first open and it was excellent, however now it seems to have slid downhill abit. The rooms are very clean and no problems there however the bathroom smelt musty from the jacuzzi bath and also the toilet was not bolted to the floor which led to an interesting experience when you sat on it!!! Seems to cater mainly to foreign coach parties these days so maybe they are now just interested ina quick turnaround.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Aug 2009

It was a nice room with plenty of...
It was a nice room with plenty of extras.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Aug 2009

No toasted bread very poor service in the...
No toasted bread, very poor service in the buffet area. toilets are getting old. Few spotsaround the room need touching up with varnish to make it look new. seems like alot of money was spent on the hotel when built but not maintained afterwards.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Aug 2009

Got a large discount by paying in advance...
Got a large discount by paying in advance with no refund upon cancellation, which was fine. Nice clean room. The bar was unpretentious and the carvery restaurant good value. Considering the quality and location, excellent value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jul 2009

The bed was terrible It was better to...
The bed was terrible! It was better to have nap on chair. And the door lock did not work at all. Good that after many, many persistent complaints they managed to change room on 3rd day (better late than never). That upgraded room was excellent. I wish you get that one!
Reviewed by Ingelise; Reviewed in 09:41 23 Jul 2009

I have stayed at this hotel a few...
I have stayed at this hotel a few times. It is well placed, near south quay DLR station and overlooking the water. The rooms are well appointed and clean. Downstairs is a gym and pool area that promises much. However, each time I go some equipment is out of action usually for the entire stay. This time it was the turn of the Jaccuzzi, taped off and lying mournfully in the corner. I was visiting on business, but if I had booked this for a leisure break I would have been quite disappointed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jul 2009

I didn't arrive until am as I was...
I didn't arrive until 2am as I was working late in the city. I'd paid 141.05 for a single room with 'cooked breakfast'. The night staff were brilliant and told me there were no more single rooms so gave me an executive room. If I'd paid for the executive room I would have been disappointed. In fact even for 141.05 that far out of the centre I was disappointed. The bed was comfortable (plus point), but the rest of the decor was from the early 1990s including the TV. No mini-bar (at 2am after working I needed a diet coke!) and the shower was old fashioned and the water cold in the morning. <br />This hotel is used by coach parties of Americans, Chinese and French people from what I saw. Literally hundreds of them in the morning. Oh, and the cooked breakfast? It was a basic continental breakfast. When I checked I was told that's what I'd paid for. Laterooms you need to check your wording - that's against the trade descriptions act! Overall I would only stay here again if I needed to be right in the heart of Canary Wharf or if it was last minute - which it was!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jul 2009

I had pre-booked and paid for a room...
I had pre-booked and paid for a room at this hotel through LateRooms and advised that I would not be arriving till about 10.00pm. I duly arrived at about that time at the end of a day which had started at 6am and included a long train journey and several meetings. I was looking forward to getting an early night as I had an early start the following day. On arrival I was told that the hotel had no knowledge of me. Subsequent enquiries by LateRooms indicate that they appear to have lost the reservation which had been sent to them some 12 days earlier. Production of my reservation confirmation (which I had fortunately taken with me) resulted in the receptionist disappearing for some time. It seemed his return that he was satisfied that I did have a reservation as he proceeded to check me in but then asked me how I wished to pay. I pointed out that the reservation confirmation stated the room was fully pre-paid but notwithstanding that he disappeared again, for an even longer period. On his return he confirmed that I had paid - something I knew already - and gave me the key card. By this time I had been waiting for nearly half an hour. The receptionist stated that I would receive a complimentary breakfast because I had waited; I pointed out that since I had a breakfast meeting the following morning this was of little use to me. I suggested a reduction in the room rate instead but was told this was impossible. I then went up to the 11th floor room only to find that the key card would not work so I had to return to Reception to explain the situation. My re-appearance seemed to be a matter of some amusement for two members of staff on the desk. I was eventually given another card and the receptionist was good enough to accompany me to ensure that it worked this time. By the time I entered the room nearly 45 minutes had elapsed since I entered the hotel. The room was larger than I expected and I guessed (correctly) that I had received an upgrade. However, since I had to leave early the following morning this was of little consolation for my long wait. I have subsequently been in touch with a member of the hotel reception staff. His explanation for the delay I suffered leaves a lot to be desired as is his refusal to offer any compensation. I have been told I might contact a senior member of staff by e:mail if I wish to pursue the matter - but will not receive a reply anytime soon as he is about to go on holiday!!!! 'Nuff said.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jul 2009

For the price of the room this was...
For the price of the room this was a good hotel for the o2, a short walk from the boat at Canary wharf and only 2 stops by the clipper boat serviece.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jul 2009

My husband and I enjoyed the Britannia and...
My husband and I enjoyed the Britannia and felt that for London it was good value. We had a nice view of the Thames and could even see the London Eye and Tower Bridge from our room. We had a drink in the bar and enjoyed being almost on the river. However, out room was very hot as the air conditioning wasn't working and we had to call 4 times to get someone to come up and open the window. The decor was very 90's but we liked the size of the room
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jul 2009

To be honest this was the only hotel...
To be honest this was the only hotel we could find at short notice. The staff were very welcoming. The found the decor and furnishings to be somewhat tired and the hotel would benefit from updating. Breakfast was plentiful but unfortunately there didn't seem to be enough staff i.e. it was hard to catch the eye of a waiter/waitress for a cup of tea - the food was self-service. Would probably stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2009

In the room the leaflets were old and...
In the room, the leaflets were old and tea stained, one lamp didn't appear to be working, a handle on the chest of drawers was missing, no hair conditioner, the TV lost signal occasionally, the thermostat also didn't appear to work and my partner found the room stifling. The service at the desk was much worse, however, poor eye contact and not so much as a smile. The woman we first spoke to was difficult to understand, and we had to keep asking her to repeat herself (my partner, who's not English, did not understand her at all). The gentleman dealing with our check out was downright rude and dismissive, and gave a poor impression to leave with. Overall, not at all what I'd expect for 4 stars; the friend we went to see will not be recommending the Hotel in future and neither will we.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jul 2009

I saw quite a few bad reviews for...
I saw quite a few bad reviews for this hotel, but thought I would give it a try anyway. The price per night I got it for was decent. Unfortunately the bad reviews were justified.<br />On arrival I wanted a show, when turning it on the pipe for the shower was split so water was sprayed everywhere. I had to have a bath instead. <br />The room was gaudy, the decor needs an update, and needs to be a bit more neutral. The tv in the room was on a table about half a foot off the ground, I don't know how you are meant to even see it from the bed. There was no fridge. The aircon was noisy and ineffective.<br />A couple weeks prior I stayed at the Premier Inn. That stay was cheaper, and 100% better than my the stay I had with Britannia.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2009

Great experience top-class room Breakfast sausages however were...
Great experience, top-class room. Breakfast sausages, however, were rather poor.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2009

Hotel was beautifuland room was very comfortable -...
Hotel was beautifuland room was very comfortable - commutable distance to te O2
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2009

Our original room had faulty air conditioning and...
Our original room had faulty air conditioning and was sitting at around 26'C. We complained to reception to be told that we could have a fan. Only after an extended conversation with the duty manager did we get upgraded to a room with a balcony (which was lovely) although still without working A/C.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jun 2009

Beautiful hotel great views Room was excellent would...
Beautiful hotel, great views. Room was excellent, would definately stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2009

Hotel is not geared up to process anything...
Hotel is not geared up to process anything non-ordinary or additional requests.<br />Changing room booking to include breakfast took 15 minutes with a receptionist who could only repeat the same lines 20 times, despite me saying 'that is not what I want'.<br />Heating did not work in my new executive room so they had to provide an electric heater, I would have preferred swapping rooms, but that was too complicated for them.<br />Breakfast is not worth 13, they charge. Premier Inn charge 7.50 for exactly the same thing and better quality. Different web sites give you room deals with breakfast included, when it may be worth having. That is if you can get to it, since the breakfast can be like a cattle market at 8am<br />Food is not best quality and you would be best venturing outside.<br />I stay there repeatedly simply due to the convenient location near where I am working and lack of other budget hotels in the vicinity. It is however, a budget hotel, so if you want something better you will have to travel a little outside Canary Wharf area, to Excel or alternatively up the budget.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2009

Not the best experience short of staff poor...
Not the best experience, short of staff poor quality food - gravy served from a tea pot??<br />Room big and spacious but very old fashioned.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 May 2009

I was surprised that the use of swimming...
I was surprised that the use of swimming pool and gym facilities required an additional payment. This is not mentioned on laterooms.com or in the in-room information. Similarly if you don't take a towel to the pool you will be charged 1. This should be clearly explained in the hotel room information pack. TV must be several years old!!<br />Next to Surrey Quays DLR (but not noisy). Friendly staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 May 2009

I booked the hotel on Late Rooms at...
I booked the hotel on Late Rooms at a cost of 145 excluding breakfast. I then had a colleague who wanted to stay and phoned the hotel direct. I was offered 75 + breakfast which was an incredible deal. It just goes to prove that it is worth while checking with the hotel before booking on line. My colleague was also upgraded! I have to commend the restaurant on the food which was excellent and not over priced. I will certainly use it again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 May 2009

Location was excellent we were at the Grand...
Location was excellent we were at the Grand Designs Exhibtion at Excel for a few days. Staff very helpful, hotel clean and spacious. Plenty of choice for resturants. View amazing looking over canary wharf and seeing the O2.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 May 2009

Busy with bus tours etc so gets congested...
Busy with bus tours etc so gets congested. Clean & reasonable location for the DLR/ Tube. Beware the rooms facing the DLR as it grinds its way outside your window!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Apr 2009

I stayed the night before running the marathon...
I stayed the night before running the marathon. The hotel was very nice and the room was lovely (the jacuzzi was very much appreciated!). However the restaurant let the hotel down in my opinion. The service at the dinner was half-hearted at best - no-one bothered to even take our order for adrink! At the marathon breakfast there was little "marathon" food other than porridge and a very slow toaster. Again service was appalling and we had to find our own tea and coffee no-one was particularly interested in serving us!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Apr 2009

Despite my less than satisfactory experience of this...
Despite my less than satisfactory experience of this hotel, I returned due to location and lack of vacancies elsewhere. So take my comments in the light of some pre existing prejudice.<br />The front desk staff were efficient enough save for two quibbles:<br />1. their personal conversation was more important than serving a guest <br />2. despite pre paying for the room, they would not issue a vat receipt until check out.<br />I was prepared for this hotel's policy of not allowing any ordering of room service when paying by debit card - a point I have made before and despite the fact that I have no such troubles elsewhere. <br />The room service was OK and the food acceptable - to pub standard.<br />I had forgotten the need to stipulate a room that does not overlook the DLR. It will keep you awake.<br />The rooms are in need of upgrading - furniture is tired, there is no minibar and the TV is limited in programme access.<br />The only attribute I can recommend is the location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Apr 2009

Room was tired Bathroom good though ...
Room was tired. Bathroom good though.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Apr 2009

This hotel is in need of a total...
This hotel is in need of a total revamp. The rooms was shabby at best (great view though). I ate in the hotel's pizzaria and it was awfull, slow and bland.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Apr 2009

excellant location to get all round the docklands...
excellant location to get all round the docklands area and further round london. Lots of bars shops and underground train station within walking distance of hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2009

Very good value for money hotel Got a...
Very good value for money hotel. Got a free upgrade which was nice. Helpful staff to get us to the O2. Tried the bar and room service, both reasonably priced for a London hotel. The house wine was a bit ropey, but definitely recommend the pizza! Very convenient for the DLR and a great view down the river.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2009

A little old fashion in terms of decor...
A little old fashion in terms of decor and could do with modernisation. Great views from the bar but late barman seemed to have a personality bypass! Rooms clean but again a little dated. Much cheaper than local rivals and overall not bad value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2009

NAME ...
#NAME?
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Mar 2009

Ottimo hotel soprattutto perch abbiamo potuto approfittare di...
Ottimo hotel soprattutto perch abbiamo potuto approfittare di una offerta. Altrimenti sarebbe stato al di sopra delle nostre possibilit.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Mar 2009

very good hotel at a good price food...
very good hotel at a good price, food was very good with a large choice both at breakfast and at dinner. Room had a good view of o2 arena. Tube station a bit of a walk though and it is quit a way out from the centre of london
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Mar 2009

check-in was a little chaotic but staff friendly...
check-in was a little chaotic, but staff friendly enough. Hotel was close to the tube /ideal for the O2. Easy to get to, room clean and comfortable.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Mar 2009

The room and bathroom was clean and tidy...
The room and bathroom was clean and tidy but the room temperature was 25 degrees. When we got back from a concert at the O2 about 11.30pm the temperature was still the same so we asked to move to another room. The staff were extremely helpful and found us another, slightly larger room which was a couple of degrees cooler and arranged for the window to be opened which made a huge difference.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Mar 2009

Our stay for Saturday andSunday night was delightful...
Our stay for Saturday andSunday night was delightful.<br />we enjoyed the area and our visit to the O2 to see Tina Turner was brilliant.<br />The staff in the Hotel were very helpful and friendly without being intrusive.<br />If ever you need a secret shopper/visitor - I'm your lady!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Mar 2009

we only paid for a twin room on...
we only paid 89 for a twin room on a Saturday night which was comparable to local Travelodges but much more superior in decor and facilities so a Travelodge. The bar and restaurant were open late which meant we could still get something to eat when we returned late at night. The decor was a little dated in places but clean throughout. We stayed to visit the O2 Arena which was only just over a mile a way but I wouldn't have felt comfortable walking it and there's nothing else near by if you are on a leisure break.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Mar 2009

Stayed here when visiting O arena for a...
Stayed here when visiting O2 arena for a concert. Ideal location for this venue, only a short walk to Canary Wharf tube then one stop to Greenwich. Hotel is modern but with some traditional furnishings. Public areas are spacious and pleaseant with a nice bar area looking onto the river. Bedroom was clean, pleasant and a decent size. Had dinner in the pizzeria restaurant. Service was awful - almost a 30 min wait just for a pasta dish, and there were only two other tables in at the time. Service for drinks and coffee was also poor. That being said, the food was piping hot and delicious when it did finally appear, only the service let them down. We didn't attempt breakfast as we had a train to catch in the morning ! Returning to the hotel after the concert we went to the bar for a drink - as did many other concert goers staying at the hotel - but again, the service from the bar staff left a lot to be desired.<br />For a stop-over attending the O2 I would highly recommend this hotel for its location and quality of accomodation, but don't expect too much on the service front.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Mar 2009

Nice room good location as was going to...
Nice room, good location (as was going to O2). Bar service shocking (no white wine, no lemonade and very unfriendly / unhelpful bar man)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Mar 2009

The usual problem with O gigs is the...
The usual problem with O2 gigs is the journey home so we opted to stay over and make a 'weekend' of it. Searched t'internet for rooms near to the O2 and 'laterooms' came up trumps withan executive (?) room for 95 - list price 264!!!!! Just a short walk from Heron Guays (DLR) and Canary Wharf (Jubilee) it was ideally suited for access to the venue and central London if required. What more could you ask for?
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Mar 2009

lt br gt My Executive Room was pretty...
<br />My Executive Room was pretty dire - hole in the tiling in the bathroom, not sure why the room had a shower for disabled access and the spa bath looked really crummy and old and disgusting. TV in room was ancient, no mini bar or water provided and sound proofing non existent - had asked for quiet room but DLR right outside the window ! Whole hotel in need of revamp and bar staff poorly trained as well. Check in staff incredibly slow too.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Mar 2009

On the surface the hotel looks smart and...
On the surface the hotel looks smart and modern. However, it is tired and in desperate need of a facelift. The hotel staff were friendly but lacked a professional approach. The food was adequate for a regular pub menu, but not for a hotel.<br />All this said, at this price, I would stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Mar 2009

Generally excellent and the pizzeria open until a...
Generally excellent and the pizzeria open until 4 a.m. was a godsend. As always in London watch what taxi you get in or you may be asked 35 quid for travelling 3 miles
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Mar 2009

I was woken by the room cleaners knocking...
I was woken by the room cleaners knocking on the door at 8.08am on saturday morning which I thought was very early.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Feb 2009

Hotel was very comfortable and I got an...
Hotel was very comfortable and I got an excellent deal of only 75 for a double room. The standard rate is well over 200 a night! My only gripe was not being able to control the room temperature. I had a poor night's sleep as it was 27.5 degrees, which is excessively hot! Being on the 9th floor, there were unfortunately no windows to open. As I was on my own, I had room service which was very efficient and not over priced.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Feb 2009

Freindly satff great reate reasonably priced food We...
Freindly satff great reate, reasonably priced food. We will be back!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Feb 2009

Lovely hotel with friendly staff Good restaurant menu...
Lovely hotel with friendly staff. Good restaurant menu. Buffet meal for 12.50. Internet has a very slow connection.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Feb 2009

Didn't eat at the hotel But all very...
Didn't eat at the hotel. But all very good and functional for the price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Feb 2009

The hotel is in a good location and...
The hotel is in a good location and upon arrival we were offered an upgrade, which we took. Unfortunately our river view was really spoilt by windows which can't have been cleaned for at least a year and a mattress on our bed which was awful. Breaksfast was good but the cleanliness and quality of the dining room left a lot to be desired. We opted for another chargeable upgrade, the windows were still a problem but the bed was a bit better. Other problems were the steam room in the gym which was out of action all weekend and the car parking charges, 42 for 36 hours, for residents!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Feb 2009

We use laterooms often and have been very...
We use laterooms often and have been very pleased with the quality of the hotels, we always choose a hotel with a pool as we like to swim in the mornings, this is the first hotel of that standard we have ever stayed in that asked us to pay to use the pool facilities.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Feb 2009

Thoroughly enjoyed our stay - great location and...
Thoroughly enjoyed our stay - great location and very good staff and facilities
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Feb 2009

The room was etremelt dated with poor air...
The room was etremelt dated with poor air conditioning. Teh bed was extremely uncomfortable and the room service was awful, soggy cold food. Not good
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Feb 2009

Ecellent ...
Ecellent
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Feb 2009

Really swanky and with a Standard Room Rack...
Really swanky and with a Standard Room Rack Rate of over 250 the value provided was excpetional through late rooms
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jan 2009

The location of the hotel was great bedroom...
The location of the hotel was great, bedroom a little dated but adequate with a great view unfortunatley the customer service skills of the staff were very poor! Check in was cold and unwelcoming and the staff behind the bar very similar. <br />On the second night my boyfriend was taken ill so I called to reception to request for some assistance i was told "Nothing we can do untill 7am" I asked if they had a manager on duty and was told "yes but they can't do anything its only a couple of hours untill 7am". <br />We also called to Reception the following morning to request to stay an extra night no one bothed to get back to us so we checked out and booked in at another hotel. <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jan 2009

the room was clean and for the money...
the room was clean and for the money was not too bad, but if had to pay full price would not be to pleased as it is very dated and needs a refurb.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jan 2009

The bar service was very poor lt br...
The bar service was very poor.<br />The breakfast service needs much improvement with better organised, more motivated staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jan 2009

the room was dated the ceiling in the...
the room was dated, the ceiling in the bathroom dripped water. I changed rooms. The new room was just as bad - lumpy bed, old TV, loose tiles, peeling paint, and a loose toilet. This is an awful hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2009

A clean efficient Hotel - Friendly Staff and...
A clean, efficient Hotel - Friendly Staff and convenient for O2, Greenwich, City and West End with easy links.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jan 2009

No hidden horrors Plush reception area Bar looks...
No hidden horrors. Plush reception area. Bar looks inviting but didn't use it. DLR station is metres away. Room was comfy but a bit small. But for 55 iy was superb value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jan 2009

...
1
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Jan 2009

hotel seems very backdated and shoddy repairs had...
hotel seems very backdated, and shoddy repairs had been made for some furnishings. Dusty lights, and some bulbs didn't work. <br />Maids did not speak english and didnt seem very friendly from the fact I got up late.<br />Double bed was not actually double, but was 2 singles put together, so there was a horrible dip in the middle, making my sleep, actually a single bed sleep.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Jan 2009

Amazing shower pressure bed OK - weird eclectic...
Amazing shower pressure, bed OK - weird eclectic choice of reproduction furniture and ancient decor design in this modern setting. Walk over the footbridge from the tube station (you have to go through an empty glass atrium thing) not round the long way.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Dec 2008

Room was a good size with lovely bathroom...
Room was a good size with lovely bathroom. However it was extremely hot and air conditioning did not work properly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Dec 2008

Location is brilliant for the O and good...
Location is brilliant for the O2, and good value at 65. We stayed room only so can't comment on food/service.<br />Only complaint is that the room was too hot and climate control didn't work at all and was too noisy. The beds also desperately need replacing as they're very uncomfortable and small in comparison to other hotels.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Dec 2008

Excellent stay came down late for breakfast so...
Excellent stay, came down late for breakfast so we maybe didn't get the best food but still very nice.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Dec 2008

hotel gave me an apparant upgrade which was...
hotel gave me an apparant upgrade which was actually a downgrade after looking on the hotel website. Room facilities were removed and I feel conned because of this.<br />Next time I will say I do not want the upgrade and to give me what I asked for.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Dec 2008

Overnight Parking was excessive at ...
Overnight Parking was excessive at 21.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

This is by far the worst hotel i...
This is by far the worst hotel i have booked through Late Rooms. I booked what i thought was executive rooms, however there was nothing executive about the rooms what so ever, the TV was something similar to what Noah had in his Ark and could not receive a signal and i couldnt get any hot water in the morning for a shower.<br />The staff made it as difficult as possible to get a reasonable evening meal (in the end we eat out) and both my colleague and i turned down our breakfast as I wouldnt have given it to my pet dog.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Dec 2008

Location very good for a visit to the...
Location very good for a visit to the O2. Room large and clean with an excellent view.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Dec 2008

excellent hotel all round beautiful views of the...
excellent hotel all round, beautiful views of the river. though slightly over price i reckon.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Dec 2008

I was ask if i would like to...
I was ask if i would like to upgrade my room for an extra 20 ounds and it was worth the money. The room had a spectacular view on the docklands, by night this was stunning. Great experience and as I was flying from London City airport the location is pretty convenient.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Dec 2008

did not have food ...
did not have food
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Dec 2008

My wife and I took this hotel on...
My wife and I took this hotel on the basis of 40 per person per night for Friday/Saturday i.e. a total cost of 160<br />Upon arrival we were informed that breakfast was additional and would cost 13.50 each. We were then offered an upgrade to a larger room including breakfast for the price of an additional 60. Thus the whole deal ended up costing 220<br />The hotel was supposedly a 4 star but our room was not equipped with a safe or mini-bar. The room was badly in need of refurbishing. The bathroom was somewhat basic comprising of basin, WC and bath. The bath shower head was under so much pumped water pressure that it could not be stabilized; thus taking a shower was difficult and annoying.<br />The breakfast experience can only be described as appalling with abysmal levels of service. In fact the buffet food varied from barely acceptable to reasonable quality, however the toaster was non functional on both days although staff did nothing to discourage persons attempting to use it. There was short/erratic supply of essentials such as tea, coffee and milk.<br />I would certainly advise future customers to stick to the basic deal and take their breakfast elsewhere.<br />Personally my wife and I will not be using this hotel again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Dec 2008

Well appoined large room but too hot on...
Well appoined large room, but too hot on a cold November night even with full aircon.<br />Service in pizza restaurant slow. They missed an item then tried to charge me for it.<br />I heard complaints from several other customers as well.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Dec 2008

Hotel staff tried to charge me a different...
Hotel staff tried to charge me a different, more expensive rate. Had to show Laterooms email to get correct rate.<br />First room they gave me had broken air conditioning and was very hot. They then upgraded me to a penthouse room, which was very nice.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2008

Overall excellent location and value for money Would...
Overall, excellent location and value for money. Would recommend and definately use again.<br />Only slight critisisms of the room were a 'well used' matress and some drawers on the unit were broken.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2008

beautiful room lt br gt room upgrade lt...
beautiful room<br />room upgrade<br />very nice interior<br />great skyline and river view
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2008

Great location for Docklands ...
Great location for Docklands
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Nov 2008

Very uncomfortable bed room very hot and air...
Very uncomfortable bed, room very hot and air con no use whatsoever, the windows were locked and therefore there was no way of cooling the room down. I would not stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Nov 2008

Had to wait over hours for room service...
Had to wait over 2 hours for room service to bring me a food order.<br />Rang three times over the 2 hours and each time received an apology and excuse for why they had not brought food yet.<br />In the end went down to remind them in person.<br />Got another apology and promise of discount.<br />Food finally arrived at room they tried to over charge me!<br />Another gripe was that the air conditioning was broken and only pumped out hot air into my room for the length of my stay which made it pretty uncomfortable.<br />The reception desk were really friendly and kind - its a pity that the standard of service there didn't extend into other departments.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Nov 2008

Only stayed night for a concert at the...
Only stayed 1 night for a concert at the O2. Pleasant, quick reception, very helpful with directions/times. Room clean and well presented, quiet, relaxing stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Nov 2008

Room was a bit noisy as it had...
Room was a bit noisy as it had the DLR running past, but as we were late to bed it had already stopped and it didn't wake us in the morning. Almost an hour for 2 sandwiches from room service was a bit much, especially as the bread was dry and the crisps stale.<br />There looks like there is building works starting on one side of the hotel which will block any view.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Nov 2008

Staff Friendly bar service amp room good Some...
Staff Friendly, bar service & room good. Some people put off by DLT being right next to hotel but I did not find this a problem as the hotel was central to all the business places I needed to get to. However the food was not the best & not worth the money. Decided on melon for breakfast on day two and it tasted of onion leading me to think they had either used same board for chopping or someone who had handled onions then handled the melon. Bacon too salty, scrambled egg too peppery. Tables only given a cursory wipe.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Nov 2008

Food in the Italian Bistro was awful -...
Food in the Italian Bistro was awful - cold steak, burnt potato, brown and wrinkled salad. They forgot to bring my drink, didn't bring any butter for the jacket potato and got my bill wrong. Probably the worst meal I've ever had in a hotel and this is supposed to be 4 star.<br />Breakfast not much better - breakfast buffets seem to have become the norm but you usually get your drinks and toast brought to the table for you. <br />Rooms are typical for over-priced London hotels, with sheets with holes in them, worn carpets, scrapes and scuffs on the walls. Cleanliness was average and staff were unhelpful. <br />I wouldn't recommend this hotel to anyone unless you absolutely have to be in Canary Wharf. Location is the only thing it's got going for it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Nov 2008

Room quiet enough although needs upgrade as looks...
Room quiet enough, although needs upgrade as looks like original features<br />Avoid the breakfast, as the worst I have ever tasted
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Oct 2008

Getting a little tired around the edges ...
Getting a little tired around the edges
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Oct 2008

Customer service was OK lt br gt There...
Customer service was OK.<br />There was a pile of used crockery near the lift when I checked in on Sunday evening,which was still there on Monday morning at 10:30. Not good.<br />Room was OK for 65 but if I'd paid full price I would have complained. There were pieces of wood missing from around the mirror, the shower head didn't fit in the rail properly, and it was far too hot (28 degrees, & the air conditioning made little difference).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Oct 2008

Was a comfortable stay however the shower was...
Was a comfortable stay however the shower was not powerful, considering this is a 4 star hotel the bathroom and shower quality need to improve
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Oct 2008

The staff were very friendly and the service...
The staff were very friendly and the service excellent. My main complaint was about the air conditioning that simply didn't work in my room. In fairness when I complained the staff unlocked the window and provided a fan. This action addressed the temperature problem but the open window naturally increased the noise from the DLR which runs till late and seemed to start at around 0500 I personally did not find the bed comfortable and this, coupled with the noise detracted from a good nights sleep.<br />I will stay again but will ask for a room on the opposite side of the hotel to the DLR! THe location of the hotel was excellent for my purposes.<br />I emphasize again that the staff are very friendly and very helpful
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Oct 2008

Stunning views - an outstanding place to stay...
Stunning views - an outstanding place to stay. Can't wait to stay there again!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Oct 2008

Very uncomfortable bed and as my room looked...
Very uncomfortable bed, and as my room looked out on to the DLR, it was also very noisy.<br />Reception staff were lovely, and helpful, but general feeling of the hotel was that it could do with a makeover.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Sep 2008

The room was adequate It was uncomfortably hot...
The room was adequate. It was uncomfortably hot and the air conditioning was not very effective. Lopts of external noise from machinery. Service all fine. We arrived late and left early so used none of the facilities.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Sep 2008

No internet in rooms this is a joke...
No internet in rooms, this is a joke in canary Wharf, surely
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Sep 2008

Possibly trhe worse run hotel i have stayed...
Possibly trhe worse run hotel i have stayed in- lack of knowledge and customer service second to none--- out of date styling, dirty shabby rooms and interiors -- stay here at your peril.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Sep 2008

Dot Dot supplies minicoach from all terminals London...
Dot2Dot supplies minicoach from all terminals London Heathrow - to Canary Wharf hotels - GBP 30 one way..leaves on time, efficient though does other pickups and drop offs so allow for additional hour . Britannia, pleasant stay ...wine by the glass in the pub disappointing - no selection and not good wines...did not eat in hotel. 5 min walk to CW shopping centre, restaurants and jubilee line : 20 mins to Green Park Tube Station. Enjoyed the visit and would highly recommend staying and getting a good rate on internet..
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Aug 2008

Despite the location beyond reception the Hotel is...
Despite the location, beyond reception the Hotel is very tired. It is also next to the Canary Wharf Light Rail and the room soundproofing is non existent so unless you are a very heavy sleeper you will be kept await most of the night. The rooms are pretty grim - some of the non smoking rooms smell of smoke. There are much better hotels nearby.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Aug 2008

Ordered a double bedroom for my boyfriend and...
Ordered a double bedroom for my boyfriend and I who had very little time to arrive at the hotel, get ready and go out. When we got to the room, it was a twin room and we didn't have time to complain/change. The beds were uncomfortable, with cheap mattresses and SQUEEKY. The room was 27 degrees and the air conditioning unit - although on, didn't make any difference. It was just a noise in the background. The room was desperately uncomfortable. The toiletries in the bathroom were cheap sachets reminiscent of a Travel Lodge. Couldn't wait to get out of the room and into the fresh, cold air... Not good, when you are supposed to be having a romantic evening with your boyfriend...
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Aug 2008

Breakfast is appaling and I would suggest just...
Breakfast is appaling and I would suggest just booking the room and eating out in Canary Wharf. Breakfast is self service and really not good in relation to the the quality of the hotel. The hotel is really well placed for the O2 arena and for travel into central London with the Thames Clipper a 5 minute walk away. The views from the hotel are fantastic and it is well placed for restuarants in Canary Wharf and the tube station / DLR. We were really fortunate to be upgraded to a deluxe room when we checked. The staff seem to ignore the do not disturb sign on the door, we were disturbed 3 times by 3 different cleaners!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jul 2008

if your room backs onto the docklands light...
if your room backs onto the docklands light railway there is no need to book an early morning call<br />the hotel is well located for access to the city<br />leisure centre a bit run down
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jul 2008

this was a great hotel at a great...
this was a great hotel at a great price and in an excellent location. Service at the bar was slow, but once served, very effienct and friendly service. Reception staff were great and helpful. Room was clean and adequate.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 24 Jul 2008

The food in the restaurant was appalling for...
The food in the restaurant was appalling for such a high rated hotel. Could get better in a pub. I wasn't asked if i enjoyed it, service was appalling.<br />I sent my suggestion to the Manager to close this restaurant
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jul 2008

We were offered an upgrade for to an...
We were offered an upgrade for 30 to an executive room with breakfast for 2 included. The room was excellent with fantastic views of the docklands landscape. It was large clean and comfortable. It seemed very good value for money especially since we were paying a lot less than standard price.<br />We used the lesuire facilities and mainly enjoyed the experience - the sauna and steam rooms were good, though the changing rooms were in a bit of a mess and the showers not so good.<br />The breakfast was ok though not worth the 15 per head standard price (i believe). The scrambled eggs were green and inedible.<br />I would definitely stay again at the rates we were offered as it is a great location however I would eat breakfast elsewhere!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jul 2008

Rate card fees possibly a bit ambitious for...
Rate card fees possibly a bit ambitious for this slightly fin-de-siecle hotel. Needs a bit of polish, and is a bit heavy on the 24hr dim lights. Typical room, bath on left, double bed, TV. Shower is a sprinkler attachment: not a proper device, and there is the odd bit of badly refitted silicon/chipped paint. I got a late room deal of 115 (no breakfast), which given the Docklands location is good value - the official rate is over-ambitious compared to an IBIS or Travel Inn. Overall, perfectly adequate, good location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jun 2008

Good standard of hotel Needs updating Rooms service...
Good standard of hotel. Needs updating. Rooms service staff very good. Restaurant and Bar staff very rude and incompetant. Two food orders were wrong and they could speak little english.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jun 2008

At the prices this hotel charges I was...
At the prices this hotel charges I was disgusted that they added 31 per day for parking a car!<br />In addition, it took nearly 30 minutes to complete the check-in due to the fact that the hotel had no record of my reservation through 'laterooms'.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Apr 2008

I think that you should state that there...
I think that you should state that there is a car parking charge -21 overnight.<br />Very good all round and would recommend.<br />Excellent location.<br />We received a free upgrade to a superior room on arrival.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Apr 2008

it was our wedding night The doorman congratulated...
it was our wedding night. The doorman congratulated us but the reception staff seemed rather blank. There was a tense moment when he seemed not to be able to find my booking (done on internet) . We were not offered a porter (not a problem really) . The room was too cold and there were no instructions on how to raise the temperature. So we used the generic convector heater, I bit out of place in a quality room. It worked well and I understand we want to save the planet but not on our wedding night.<br />However, I dont want to just whinge for the sake of minor gripes: a lottery ticket was the best perk. Champagne on ice would not have got drunk. I was not expecting anything extra however, so that ticket was a good choice. <br />The breakfast room service was prompt, efficient ; no complants.<br />Overall, I could not have wished for a better wedding night room ; we were very happy there. <br />Please accept these comments as being constructive and had no overall influence on the quality of our stay.<br />Also , please note I have NO criticism of the staff; they were efficient and courteous.<br />Perhaps some standard greeting for people like us would be appropriate.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Apr 2008

Rooms overlooking the DLR suffer from the noise...
Rooms overlooking the DLR suffer from the noise. Watch out for low hanging chandelier in the middle of the room - after you have hit your head on it 5 times it stops being funny.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Apr 2008

For a large and prestigious establishment this is...
For a large and prestigious establishment, this is rather disappointing. Room service food very average and had to be paid for in cash as it emerged that this hotel does not allow extras to be charged to the bill if you pay by debit card. (Not that they mentioned this when booking in). A problem I have never encountered before despite staying in hotels regularly all over Europe.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Apr 2008

Well after reading reviews on here i was...
Well, after reading reviews on here i was dubious. The hotel does feel a little tired. the only problem i had was the plug in the bath would not come up. this seems to be a common problem in many hotels. room was nice, great view. Was a little cold even if i turned the heating up?<br />I would not say it was worth 145, maybe 100.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Mar 2008

I attended a wedding reception on Easter Sunday...
I attended a wedding reception on Easter Sunday (yesterday) held at the hotel. The printed invitation clearly said that there was hotel complimentary parking available. As a consequence, I left my car in the car-park from 3pm until 9pm. When I collected the car, I was told that this was not the case and so had to pay £18 to retrieve it - even after showing the invitation to the receptionist who explained that a notice - (which had been put up afterwards) - mentioned that there was no free parking. This is truly appalling behaviour which is both dishonest and morally indefensible.
The hotel, which is very pleasant, is let down by such crass stupidities such as this.
Reviewed by Jeffrey Gold; Reviewed in 04:08 24 Mar 2008

The staff were absolutly fantastic Friendly and helpfull...
The staff were absolutly fantastic. Friendly and helpfull. Great facilities. Buffet was average though but would definatly try the cocktail bar next time for meals.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Feb 2008

Good location shame the leisure facility doesnt open...
Good location, shame the leisure facility doesnt open until 11am on a sunday (!?!?). as typical northern british males we felt somewhat totally out of place in the leisure facilitys - i will leave you to make your own opinion of what you mean. Otherwise very okay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jan 2008

very bad lt br gt bathroom flooded as...
very bad<br />bathroom flooded as the shower leaked an the shower unit fell off the wall whilst I was in the shower
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Dec 2007

when you book a superior room you expect...
when you book a superior room you expect the bathroom facilites to work eg the jacquzzi
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Dec 2007

Great location for the Beds uncomfortable Twin Room...
Great location for the 02. Beds uncomfortable. Twin Room was basically a double bed cut in half - too smallL.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Nov 2007

After reading other reviews was pleasantly surprised Staff...
After reading other reviews, was pleasantly surprised. Staff were friendly and helpful, and its convenient for the underground and DLR. Only -ive was the beds - not so comfy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Nov 2007

Arrived late my fault so had to rush...
Arrived late (my fault) so had to rush straight out to an event. The room was OK but the furniture was getting a bit tired.<br />Charged 21 for parking my car in the hotel car park which I thought was a rip off!<br />Arrived back to the hotel at around 2.30am and wanted room service (most good hotels offer this) and all they copuld offer was a cold sandwich, maybe I'm expecting too much but I was not impressed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Oct 2007

Hotel decore dated now but clean and fully...
Hotel decore dated now, but clean and fully functioning. TV only had a few channels and no movies which is poor by modern standards.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Sep 2007

Building work was taking place outside our window...
Building work was taking place outside our window.The hotel was not busy so we could have been put in another room in a different part of the hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Sep 2007

The only drawback with this hotel is that...
The only drawback with this hotel is that the DLR rattles past up to midnight and starts again at 5am. I was OK to sleep, but was woke up at 5am by the constant rattling of the trains. I would not recommend a room at the rear of the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Aug 2007

Loved the tea and biscuits in the room...
Loved the tea and biscuits in the room. Nice touch! The breakfast buffet was awesome.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Aug 2007

The bed was the most uncofortable I have...
The bed was the most uncofortable I have ever slept in. The matresses are old and lumpy and the pillows like bags of cement. Twice I was give a twin when I specifically asked for a double, the double is two singles pushed together. On more than one occasion the room key didn't work when I got to the room. The noise from the DLR trains woke me at 5am and the A/C didn't work well enough. Overall the worst hotel I have ever stayed in, made several compaints to reception which did not carry any weight, asked to speak to the manager and gave up waiting - I can only conclude that they don't care. This hotel needs a complete refurbisment or failing that, knock it into the Quay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Aug 2007

The room was very noisey due to the...
The room was very noisey due to the long term building work going on outside
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Aug 2007

Car parking is expensive but I guess that's...
Car parking is expensive, but I guess that's London for you. Generally a pleasant stay with no issues, room was decent size with all ammenities provided and clean and comfortable. Service was fine, didn't really notice it so must have been ok. Got food in the bar after 12.30pm which was good and well needed.<br />Fairly easy to get to and well located for Canary Wharf and 02 arena. Good value when compared to the other hotels I've stayed in within that area.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Aug 2007

A hour wait for room service because the...
A 2 hour wait for room service because the hotel was very busy?<br />If you can't cope with high occupancy, don't book out so many rooms....<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Aug 2007

room was basic not like what it was...
room was basic not like what it was advertised on the internet at all the lifts were in need of updating and felt as though they would break down at any minute there was no hot water in the morning so therefore unable to shower and no apologies were given
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jul 2007

Watch for the overnight parking fees Watch for...
Watch for the overnight parking fees! Watch for the charges to use the pool etc! The room we used and the leisure facilities could have done with some refurbishment. There are better 4 star hotels. However breakfast was ok, if a little overcrowded and not quite able to cope with the capacity.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jul 2007

What dreadful customer service It was extremely busy...
What dreadful customer service. It was extremely busy and only one person on reception, then it was left unattended for 10 minutes whilst over 20 people waited. We were given a room standard less than that booked deliberatly but without saying anything - because housekeeping hadn't finished [3pm] but we were not advised of this. On complaining I was put on hold for over 15 minutes waiting to speak to the manager. We were then moved to the jacuzzi room we booked, and in the morning discovered the jacuzzi wasn't actually working. We did not have time to complain yet again at the time, but am doing so in the strongest terms by letter. Would not stay here again, the staff were incredibly rude and seemed to believe they could just put people in any old room, probaly because the booking was not at full rack rate. DONT STAY THERE, if you are looking for somewhere for the 02, stay in London Bridge area and use the Thames Cliper catamaryn from London Bridge Pier.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jul 2007

A rating of one does not sufficiently do...
A rating of one does not sufficiently do justice to the appalling quality of the food at this hotel. I have stayed here on a number of occassions and have tried all the food outlets in the hotel and room service. All are equally unappealing.<br />There are lots of great restaurants around Canary Wharf. If you are staying at the Britannia don't eat in the hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jul 2007

They need to sort out their internal phone...
They need to sort out their internal phone numbers, how quickly they respond and the room service time.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jul 2007

The most uncomfortable bed I have ever slept...
The most uncomfortable bed I have ever slept in. The entire hotel needs a big refurbishment.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jun 2007

Very pleasant staff nice large room with good...
Very pleasant staff, nice large room with good view of the Thames. Cooked breakfast was good and food menu was not over priced, would stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jun 2007

The hotel was in an excellent location and...
The hotel was in an excellent location and was very good value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jun 2007

Hotel is fine for a business stay alhtough...
Hotel is fine for a business stay alhtough a working wireless connection is pretty standard these days and it didn't appear to have one
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jun 2007

The location the room and overall facilities are...
The location, the room and overall facilities are very good. The resaturant area was being refurbished leaving only a Pizza Cafe/Bar which was uninspiring and the staff were disinterested.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jun 2007

Parking charges high lt br gt All staff...
1. Parking charges high.<br />2. All staff very helpful and pleasant with exception of whoever answered the phone when I requested Room Service. Very dull, unhelpful tone which spoilt what was otherwise a very pleasant stay.<br />3. My room (1037) was stated as having WIFI for internet but when I came to try it out the signal was too weak to enable me to get onto the internet as I was too far away from the centre.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jun 2007

Service at breakfast was poor with one member...
Service at breakfast was poor with one member of staff being quite rude, and condersending. They where not helpful at all. Front desk where good. The bar was poorly stocked, with very few choices, and only house wine red or white, take it or leave it. Not what you expect from a hotel of this calibre. It seemed at times to be a 4 star hotel in the surroundings and a 2 star in service and quality. I would not stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jun 2007

I tend not to stay here as the...
I tend not to stay here as the rooms are often hot, noisy (due to the hotel heating system or if you're unlucky with your room allocation - the DLR), the tv has poor reception and the beds are uncomfortable with blankets. <br />However, when there is a big exhibition on at Excel I thought as it is so convenient for Canary Wharf it was worth a go but after my two night stay I am covered in bites - until this hotel is refurbished I strongly recommend you don't stay here.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 May 2007

The food was bland therefore quality not so...
The food was bland therefore quality not so good. Quantity of food was sufficent (Buffet). The Pizza bases from the Pizza restaurant in hotel could do with alot more flavour.<br />The double bed- two single beds together, leaving large gaps and a painful back in the morning.<br />Service was good from reception staff and the room was clean.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 May 2007

It is the cheapest hotel in canary wharf...
It is the cheapest hotel in canary wharf. it is not offensive - just poor quality rooms and the lifts are shocking - you wait forwver
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 May 2007

To briefly sum up this hotel - quot...
To briefly sum up this hotel - "a shambles". <br />The room smelt stale, the windows did not open, the air con did not work. TV reception was pitiful, the view would have been good if you could see out of the windows for dirt. The following morning the shower was broken, so I had to transfer rooms, which only happened after complaning to reception. <br />The attitude of the staff left little to be desired, all the complaints from myself and other guests seemed to be old news and they have heard them several times before - and there were plenty of disgruntled guests. <br />I would strongly advise against anyone staying here. <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Apr 2007

Fine if you on business in Canary Wharf...
Fine if you on business in Canary Wharf or the City - not really a location for coming to London on a break
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2007

Hotel was clean and we had a good...
Hotel was clean and we had a good size room. The only thing was that our room was smelling a bit musty and damp. Great views of docklands and with the late rooms discount this was very reasonable.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Mar 2007

The location is very convenient for me but...
The location is very convenient for me, but the roomwas noisy (and I asked for a quiet room as I had travelled a long way and had time zone sleeping issues) the room was a smokers room and I don't like smoking and I had no internet access which is essential. They made a mistake on check in and didn't allow me to charge services to the room and so embarressed me at breakfast and the english language understanding seemed like an issue on a number of occaisions.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Mar 2007

There was confusion with the Late rooms booking...
There was confusion with the Late rooms booking. I had to argue that our room rate included breakfast, so make sure your booking makes this clear. The problem was resolved after Hotel Reception rang Late Rooms. Hotel value is good but car parking is very expensive at 21 per 24 hours.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Mar 2007

Should have been informed that car parking extra...
Should have been informed that car parking 15 extra !!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Mar 2007

I was working late and arranged the booking...
I was working late, and arranged the booking at circa 11pm at night. When i got to the hotle they could not access their reservationsna and had no details of my booking- i stood around for about 0.5 hr to get my room- the system of late booking just failed!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Mar 2007

Efficient staff no fuss Room was excellent Having...
Efficient staff, no fuss. Room was excellent. Having car parking at the hotel is a big plus in London.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Feb 2007

Very good value for the price paid Penthouse...
Very good value for the price paid. Penthouse room with jacuzzi and balcony
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Feb 2007

From surly check-in to surly room service operative...
From surly check-in to surly room service operative, this hotel was awful. It's dark and dingy, my room was unfeasably hot and when i found i couldn't open the window i was told that 'the concierge has to come and open / close your window' (!). Couldn't leave the window open because the DLR runs right by (despite asking specifically for a quiet room). Bed was uncomfortable and bed covers were old (scratchy blanket). My only positive feedback is that there was a good shower in the bathroom. Apparently it's a four star - not sure how / why.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Feb 2007

Very comfortable and well situated for Canary Wharf...
Very comfortable and well situated for Canary Wharf
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Feb 2007

The meal we had in the restaurant was...
The meal we had in the restaurant was very good, also the breakfast in the morning was good
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jan 2007

This hotel was excellent The staff were very...
This hotel was excellent. The staff were very helpful - as it was my partner's birthday they upgrade our room to a deluxe suite for no extra charge and provide a bottle of Champagne and strawberries in the room on arrival!<br />Excellent value for money - top quality hotel!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2007

A large modern building just south of Canary...
A large modern building just south of Canary Wharf, decorated with repro Victoriana. Clean, with friendly staff - but pervasive cigarette smoke in lobby area all weekend (though that may be more a comment on the guests!). Slightly lumpy spring beds in the Executive room we stayed in, Overall, tries to be grander than it is - but not alone in that failing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2007

From the outset this hotel looked like a...
From the outset this hotel looked like a cracking deal but having booked it l read several comments to the contray. However l am pleased to say that l found the hotel to be good value for money and a thoroughly pleasant stay. The room was clean and well furnished with a fantastic view of canary wharf. The restaurant was very nice and well priced. It was also a pleasure sitting next to the thames having a drink from the bar.<br />My only complaint would be the gym which was like like training in an underground sauna. I was also disappointed to hear the man on the leisure club desk had been making inappropriate comments to my partner which put her off returning to the pool area.<br />Other wise l would give the hotel a 7+ out of 10.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2007

Cheap but very cheerful Excellent location next to...
Cheap but very cheerful. Excellent location next to the airport. Double glazing means it is very quiet.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2006

The service was very bad with the receptionist...
The service was very bad with the receptionist booking me into the wrong room despite confirming with me that i did have an upgraded room. The barman served me a flat glass of champagne after telling me it was probably off, they also had no champagne glasses at the bar and i had to wait 20 minutes for someone to bring some more over. I complained but was not offered any compensation or reduction just excuses for the poor service. The decor looks tatty and tired and is in need of a refurbishment, the tariff doesn't reflect the hotel. A we don't have to try attitude was evident becasue of the location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Nov 2006

Room was great Food not brilliant and the...
Room was great.Food not brilliant and the housekeeping that walk straight into your room at 8.30 on a lazy sunday morning leaves something to be desired.Saying that i would stay again for the views and the area.
Reviewed by andrew wallis; Reviewed in 09:46 3 Mar 2005

Unbelievably poor service blase to the point of...
Unbelievably poor service, blase to the point of rude staff, zero customer care. Rooms tatty and cheap: our door lock and TV didn't work.Our double room reservation wasn't honoured and we were allocated a quad single bed room with no hint of apology.So much for our get-away-from-the-children romantic weekend! I only understood why this place is so terrible when I spotted on their literature that one of their sister hotels is the Britannia Adelphi in Liverpool - now notorious after that TV documentary. I have actually stayed there and it is the only hotel I have visited more awful than this!
Reviewed by Janet Bell; Reviewed in 11:29 7 Jul 2004