Best Western The Cromwell Reviews

Needed an overnight stay for an early morning meeting (me) and shopping (wife) and this fit the bill very nicely. Within walking distance of many attractions and spitting distance of Gloucester Road Underground (District and Piccadilly Lines). Room was not overly spacious but adequate for a short stay, and it was well appointed, recently refurbished, very clean and with the bonus of a balcony overlooking the garden. Staff were friendly and very helpful. In short, just what we were looking for: Clean, comfortable and good value at GBP116.

We loved the hotel; I mentioned that it was my birthday in the booking and we were upgraded to a room with a beautiful terrace overlooking huge gardens. Room was clean and nicely decorated, huge double shower and a flat screen TV. Only downside was that there was no restaurant for dinner so we had limited options to eat in the evening as we did not want to go out, but breakfast was fantastic and included in the price of our room. Overall a fantastic hotel in a great location; walking to Royal Albert hall took less than 15 minutes. Very helpful staff; any issues resolved immediately and were very helpful.

Very pleasant stay. No problems, hence no criticisms

Some Room are quite small with not a lot space, and other as a good space. It\'s depend on witch room you are located.

Very helpful & friendly staff. Rooms a bit on the small side but sufficient. Very convenient with bus stop outside the hotel and underground station across the road.

We had a theatre break weekend here and found it perfectly acceptable. The whole room was very clean and fresh towels both days. All the reviews stated that the rooms were 'pokey or small'. We found gthem perfectly adequate for a weekend stay. Only criticism would be that some bathroom fittings were worn and loose but not a huge issue. Buffet breakfast plentiful and good quality. Just up the road from the natural history museum and tube link straight across the road. Would recommend.

This was a good choice for 1 night and excellent location for tube and central london....but room was very small and no windows that would open.....only air con...would feel a bit cramped after a few days. The breakfast staff were very nice.

Stayed here for three nights on business, so it was important I was somewhere reasonably comfortable. Overall the stay here was great - the room was very small but this is typical for London. Double bed was a decent size (not the shrunken variety you sometimes get in London hotel rooms) but didn't leave much floorspace (only just enough to stand an ironing board). A small wardrobe/clothes hanger space was enough for me as a single traveller but would have been too small for a couple. Desk was fine. Furniture including the bed was all of a high standard, with a large TV on the wall opposite the bed (good range of channels). Shower room (no bath) well appointed with a large walk-in shower and modern furniture, although the trendy square flat-bottomed sink didn't drain very well! Everything very clean and new-looking. Restaurant and other public areas similarly modern, high standard and clean. Customer service was consistently friendly and helpful, the only irritation being that cleaners knocked then entered my room before 8am despite the privacy lock - I had to leave the 'do not disturb' sign on the door to keep them out! Breakfast was good quality and hot. Free newspapers and wifi in the bedrooms. Didn't get time to try the gym, but would guess it's small. Overall this is a high quality hotel which was excellent value at around £120/night for central London.

We found your hotel extremely clean and comfortable and the staff were vey helpful during our short stay.

Stayed for two nights. The hotel is ideally located for the Gloucester road underground station and the Royal Albert Hall is only 10 to 15 minutes walk away and there are lots of pubs and restaurants within close proximity. I have to say the room was the smallest I have ever stayed in but it was clean and of a good standard. If you are after a luxurious spacious room then this is not the hotel for you but if you just want a good standard of room to rest your head at night then I would recommend this hotel.