Best Western The Cromwell Reviews

Friendly and helpful staff, comfortable, well equipped room, just across the road from Gloucester Road tube, would recommend!

Excellent hotel which is priced reasonably for London Kensington.
No restaurant but plenty around the area.
Room was modern and very clean.

I paid £130 for a one night stay. I was told, when I arrived that my room had been changed. I was not told why. I had booked a double room. My room was small, on the lower ground floor and contained two single beds. The curtains were drawn. I assumed this was because the windows were at eye level from the street and passers by could clearly see into the room. I felt the room was dark and oppressive. After midnight I was woken by the noise of people walking about and moving furniture/heavy objects above my room. I assume this activity was coming from the bar area. If I had booked the room for more than one night I would have asked to be moved as soon as I arrived. The experience may not have seemed so bad if I had travelled with someone.The fact that the hotel was within walking distance of the Royal Albert Hall was it's saving grace.

Ideally situated for The Royal Albert Hall and the museums, and just a short stroll from Gloucester Rd tube station. Our room was comfortable, very clean and quiet. We stayed for two nights and took breakfast in the hotel on the morning of our departure - overall it was good. However they did not have any soya milk; I'm sure if we had requested it in advance it would have been available as the staff very helpful - we hadn't thought it necessary to do so in London. Nonetheless we would definitely stay there again.

The hotel is ideally situated near to the underground (Gloucester Road) and is in easy walking distance of the Museums, Albert Hall with plenty of eateries, restaurants and a few bars. The hotel was very clean and tidy, with very good customer service from the staff. The rooms, although fairly small, are certainly comfortable and good for short stays. The room was very clean and well maintained and I would recommend having a room at the rear of the hotel as I understand it culd be fairly noisy at the front as it faces a major road. All in all a very enjoyable stay and I would stay here again.

For my trip it was an ideal location with the tube station just around the corner.
Given its position in London I didn't expect a huge room, but it had everything I wanted for the price I was prepared to pay. I found all the staff were polite and friendly.

Room small but it had a small balcony and at the back overlooking a square. Bathroom very modern and very clean. No adverse comments except price of breakfast of which we didn't partake

Needed an overnight stay for an early morning meeting (me) and shopping (wife) and this fit the bill very nicely. Within walking distance of many attractions and spitting distance of Gloucester Road Underground (District and Piccadilly Lines). Room was not overly spacious but adequate for a short stay, and it was well appointed, recently refurbished, very clean and with the bonus of a balcony overlooking the garden. Staff were friendly and very helpful. In short, just what we were looking for: Clean, comfortable and good value at GBP116.

We loved the hotel; I mentioned that it was my birthday in the booking and we were upgraded to a room with a beautiful terrace overlooking huge gardens. Room was clean and nicely decorated, huge double shower and a flat screen TV. Only downside was that there was no restaurant for dinner so we had limited options to eat in the evening as we did not want to go out, but breakfast was fantastic and included in the price of our room. Overall a fantastic hotel in a great location; walking to Royal Albert hall took less than 15 minutes. Very helpful staff; any issues resolved immediately and were very helpful.

Very pleasant stay. No problems, hence no criticisms

Some Room are quite small with not a lot space, and other as a good space. It\'s depend on witch room you are located.

Very helpful & friendly staff. Rooms a bit on the small side but sufficient. Very convenient with bus stop outside the hotel and underground station across the road.

We had a theatre break weekend here and found it perfectly acceptable. The whole room was very clean and fresh towels both days. All the reviews stated that the rooms were 'pokey or small'. We found gthem perfectly adequate for a weekend stay. Only criticism would be that some bathroom fittings were worn and loose but not a huge issue. Buffet breakfast plentiful and good quality. Just up the road from the natural history museum and tube link straight across the road. Would recommend.

This was a good choice for 1 night and excellent location for tube and central london....but room was very small and no windows that would open.....only air con...would feel a bit cramped after a few days. The breakfast staff were very nice.

Stayed here for three nights on business, so it was important I was somewhere reasonably comfortable. Overall the stay here was great - the room was very small but this is typical for London. Double bed was a decent size (not the shrunken variety you sometimes get in London hotel rooms) but didn't leave much floorspace (only just enough to stand an ironing board). A small wardrobe/clothes hanger space was enough for me as a single traveller but would have been too small for a couple. Desk was fine. Furniture including the bed was all of a high standard, with a large TV on the wall opposite the bed (good range of channels). Shower room (no bath) well appointed with a large walk-in shower and modern furniture, although the trendy square flat-bottomed sink didn't drain very well! Everything very clean and new-looking. Restaurant and other public areas similarly modern, high standard and clean. Customer service was consistently friendly and helpful, the only irritation being that cleaners knocked then entered my room before 8am despite the privacy lock - I had to leave the 'do not disturb' sign on the door to keep them out! Breakfast was good quality and hot. Free newspapers and wifi in the bedrooms. Didn't get time to try the gym, but would guess it's small. Overall this is a high quality hotel which was excellent value at around £120/night for central London.

We found your hotel extremely clean and comfortable and the staff were vey helpful during our short stay.

Stayed for two nights. The hotel is ideally located for the Gloucester road underground station and the Royal Albert Hall is only 10 to 15 minutes walk away and there are lots of pubs and restaurants within close proximity. I have to say the room was the smallest I have ever stayed in but it was clean and of a good standard. If you are after a luxurious spacious room then this is not the hotel for you but if you just want a good standard of room to rest your head at night then I would recommend this hotel.

The rooms were incredibly small with just enough room for one person to walk around the bed and the hotel were not aware that we had booked breakfast when making our online booking.
They wanted to charge the full price but eventually agreed to honour our prebooking after we produced the paperwork confirming it.

Stayed for 1 night. Located on sub-ground floor room which was small but clean and smart. It had all the usual components-tea making, (flat-screen)TV etc. The en-suite was good, clean, smart with walk-in shower. Niggles- a/c was set at 19C minimum-i prefer it cooler- but it was fairly quiet; waste stopper to the whb did not work; whb in daughter's room was cracked although it had been filled. Hotels seem so expensive in London now but I've paid more and had a worse experience. didn't have breakfast as i always feel that these are expensive; plenty of places around to frequent.

Checking in was okay, pleasant enough. If you do stay, request for a balcony room which has a lovely decking area on the first floor. The rooms are clean but quite small. Overall was a pleasant stay, very near Gloucester Road underground. There are some nice eateries around the hotel. Even though it is on a busy road, the room was quiet. The price for one night was a bit excessive, but then again it is in central London. Overall a nice stay, I would definitely recommend this hotel.

Great location for tube but still manages to be reasonably quiet for a central London hotel.

Very pleasant, obliging reception staff, they were very helpful throughout. Room was small but acceptable. Nice balcony area. Hotel was very clean.

We booked this Hotel quite late and found it to be a convenient base for an overnight stay. Room was small but the Hotel had been refurbished and all fittings/furniture were new and of good quality.
The staff were very helpful.

I stayed with my partner for one night the room was very clean and and reception staff helpful especially offering to look after our bags on the day we checked out. Breakfast was of good quality my only gripe and this goes for alot of hotels is having to make my own toast

Very clean and comfortable. Room well air conditioned. Reception staff try to be welcoming and helpful. However, for a double room, somewhat small. And a double room (as opposed to a twin room) should have a double bed, not two single beds pushed together and with single bed clothing on each of them. Asking guests to check out by 9am is not terrifically hospitable (it's supposed to be 11am); nor is the maid banging on your door at 8.40am saying "check out, check out". Don't let them book you a cab - the minicab firm they use was more than twice as expensive as a traditional London cab.

I had booked this hotel as part of a christmas present for a weekend in London and chose it due to its location. It turned out to be disappointing. When we checked into our room ( 403 ) we were surprised at how small it was ( approx 11'-0 x 9'-0 ) so with a double bed in and furniture there was just room to move down each side. On the basis it was for one night we accepted it. When we returned to the hotel in the evening after a concert we went to the bar. I ordered a bottle of magners that was served in a "short" glass as they had no tall glass's ..... there were 2 other people in the bar so couldnt understand why they didnt have any. We then went to bed to realise that there was an air conditioning unit directly above the bedhead with the fan going and the sound of the liquid coolant circulating. With the lights out the noise became intolerable to sleep so I went to reception to get moved.
To be fair to the receptionist she said she had one room left so we moved. This room (655) was also very small and the entrance smelt very foisty but at least the room was quiet .....The cooked breakfast was ok but surely should have included bacon on the menu ..... premier inn / travel lodge are far superior on this experience.

Good lcation, only yards from Gloucester Road tube station, pleasant helpful staff, well presented premises. Only gripe was the size of the room. An attic room with no natural light! Three velux windows with fixed blinds which when opened presented a vista of a wall approx 12 inches away! The wardroom did not allow enough hieght to hang a shirt or jacket without them dragging on the floor.

Great hotel, staff friendly and in an ideal location

Staff at hotel very friendly and efficient. Hotel public areas looked in good shape. Room and bathroom were fine,albeit slightly small - but this is center of London.
Location excellent for Albert Hall etc.

On the downside the room was quite small, however more than adequate for one night and the decor, fixtures and fittings were modern, and I had lovely decked balcony (which was huge!). Very well located near tube, cafes and Natural History Musem. Very quiet in hotel - I had a great nights sleep!

Room tiny, just big enough for a small double bed, bed hard, so not much sleep, bathroom well fitted but tiny and not fully cleaned

We stayed just one night here as we were going to the Royal Albert Hall. The room was small but nice, clean and modern. It was perfect for a one night stay.
breakfast was ok but nothing to write home about. The hotel was about a 10 - 15 min walk from the Royal Albert hall, Hyde park and close to plenty or shops / restuarants.

I was worried about the room due to some of the comments on here but it was lovely. It was very modern and clean,( maybe a little small but we were out all day so it didn`t matter). We had french windows which opened on to decking and a table and chairs. This in turn overlooked one of London`s private gardens. We were going to a concert at the Royal Albert Hall and we were able to walk there. The hotel is in a good location. the Picaddilly line takes you straight to Covent garden and so on. We ate breakfast each day at a lovely little cafe down the road where you could sit outside. The staff at the hotel were very nice too. we had no complaints whatsoever.

We had a very comfortable stay. The hotel was well placed in a central location with excellent access to bus and tube networks. The staff made us feel very welcome and were extremely helpful. We would recommend the hotel and plan to return later in the year availability permitting.

We stayed for two nights and found The Cromwell to be a really good hotel. Our room was small but did have everything we needed. It was very clean and the bed was comfy. The shower was superb. Being a short distance from the centre of London it exactly what we needed. We would definately stay there again when we visit London.

Room small but ok

We liked it here very much and are planning to stay again later in the year. The Cromwell could not be better situated for visiting central London. Transport links within a two minute walk and excellent resturants nearby, plus shops for the essentials.
A nice clean room with hot water and air conditioning all working.

Could not complain about this Hotel. Good value for money, Excellent location and very friendly staff. What more can you ask for

This was a last minute booking for an overnight business visit to London. The hotel was clean, and many of the rooms seem to have been updated recently to quite a high standard. The location is good, close to Gloucester Road tube. Staff were quite friendly/helpful. Rooms not large but not as small as many I've seen in London, and they were furnished to a good standard. The is a breakfast room which was fine. Only slightly negative things to note are that the public area is quite small although there is a bar, and although the hotel is not large it is a bit like a rabbit warren in terms of lots of small corridors. However these are minor points and this a good place to stay in London in terms of it being comfortable and well priced and would definitely stay again.

I checked in very late - much later than anticipated. In the past, I have had problems with other hotels when doing that, but here, the staff were friendly and efficeint and there was no problem at all.