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Best Western The Cromwell Reviews
Reviews can only be left by customers of Hotels-London.co.uk and LateRooms.com who have booked and stayed at this property
All reviews are rated out of 5
Showing 43 reviews - Most recent listed first
Location in London is important and Cromwell is...
Location in London is important and Cromwell is located just 2 minutes from Gloucester road Tube station. The hotel room was nice and very clean. There was a good flat screen TV.Biggest problem was a noise that seemed to come from water pipes. When other guests used water in their bathroom this irritating noise was created. Sounded like a turbine. I slept with earplugs since it irritated me.Still I found this hotel great for the money. I would stay here again but probably try another room. We anly had breakfat
Reviewed by Per L; Reviewed in May 2010
Location in London is important and Cromwell is located just 2 minutes from Gloucester road Tube station. The hotel room was nice and very clean. There was a good flat screen TV.Biggest problem was a noise that seemed to come from water pipes. When other guests used water in their bathroom this irritating noise was created. Sounded like a turbine. I slept with earplugs since it irritated me.Still I found this hotel great for the money. I would stay here again but probably try another room. We anly had breakfat
Reviewed by Per L; Reviewed in May 2010
Central easy access to tube bus local facilities...
Central,easy access to tube/bus local facilities good & on your doorstep ,busy at breakfast clean and warm even enjoyed a night in DH would stay again
Reviewed by david hillery; Reviewed in Mar 2010
Central,easy access to tube/bus local facilities good & on your doorstep ,busy at breakfast clean and warm even enjoyed a night in DH would stay again
Reviewed by david hillery; Reviewed in Mar 2010
The reception staff were helpful knowledgeable and courteous...
The reception staff were helpful, knowledgeable and courteous. The room was very well equipped, spotlessly clean and very comfortable.
Reviewed by Lucy B; Reviewed in Mar 2010
The reception staff were helpful, knowledgeable and courteous. The room was very well equipped, spotlessly clean and very comfortable.
Reviewed by Lucy B; Reviewed in Mar 2010
The rooms are completely in-practical - you cannot...
The rooms are completely in-practical - you cannot swing a cat in them. The whole place is badly run - the TV did not work in the cramped lounge - I had one coffee and it tasted awful. Do yourself a favour find a better Hotel - this one is complete rubbish
Reviewed by N Murphy; Reviewed in Mar 2010
The rooms are completely in-practical - you cannot swing a cat in them. The whole place is badly run - the TV did not work in the cramped lounge - I had one coffee and it tasted awful. Do yourself a favour find a better Hotel - this one is complete rubbish
Reviewed by N Murphy; Reviewed in Mar 2010
This hotel is very well located in the...
This hotel is very well located in the hearth of kensington, near the Sub Station. very clean.
Reviewed by Didier M; Reviewed in Feb 2010
This hotel is very well located in the hearth of kensington, near the Sub Station. very clean.
Reviewed by Didier M; Reviewed in Feb 2010
Very impressed with this place Only cost me...
Very impressed with this place. Only cost me £75 a night (though doesn't seem any chance of getting that now!). Hotel was less than a minutes walk from Gloucester Road station, and there's lots places to eat and drink around there. Hotel staff were pleasant and efficient, room was clean and safe. Tiny quibble, the bar is in the reception area and after 23:00 you have to take your drink to your room, but other than that couldn't fault the place, shame it's getting a little too expensive for me to stay there.
Reviewed by T Ram; Reviewed in Feb 2010
Very impressed with this place. Only cost me £75 a night (though doesn't seem any chance of getting that now!). Hotel was less than a minutes walk from Gloucester Road station, and there's lots places to eat and drink around there. Hotel staff were pleasant and efficient, room was clean and safe. Tiny quibble, the bar is in the reception area and after 23:00 you have to take your drink to your room, but other than that couldn't fault the place, shame it's getting a little too expensive for me to stay there.
Reviewed by T Ram; Reviewed in Feb 2010
Super location Clean and warm rooms ...
Super location. Clean and warm rooms.
Reviewed by E Smith; Reviewed in Feb 2010
Super location. Clean and warm rooms.
Reviewed by E Smith; Reviewed in Feb 2010
Staff were friendly and efficient Hotel was in...
Staff were friendly and efficient. Hotel was in an excellent location for the tube station. Room was compact but well laid out and tastefully decorated. Excellent shower. Would definately stay again.
Reviewed by Lisa Kelly; Reviewed in Feb 2010
Staff were friendly and efficient. Hotel was in an excellent location for the tube station. Room was compact but well laid out and tastefully decorated. Excellent shower. Would definately stay again.
Reviewed by Lisa Kelly; Reviewed in Feb 2010
Very pleased with hotel and staff Room was...
Very pleased with hotel and staff. Room was smaller than i have stayed in before, and would have not wanted to stay in it for mini break or longer.
Reviewed by IAN DARLINGTON; Reviewed in Feb 2010
Very pleased with hotel and staff. Room was smaller than i have stayed in before, and would have not wanted to stay in it for mini break or longer.
Reviewed by IAN DARLINGTON; Reviewed in Feb 2010
We stayed for three nights Staff were pleasant...
We stayed for three nights . Staff were pleasant and polite and helpful. The hotel location was brilliant, two nearby tube stations and museums and Royal Albert Hall 10 minutes away(also restaurants and supermarket over the road) The room and bathroom were spotless. There wasn't much clothes space but thats the only downside.The room was obviously on the small side as we booked the compact double,but you could walk around the bed :)Would definately recommend this hotel to any one ,already have! Booking on late rooms gave us a much better price too.We can't comment on the food as we didn't eat there.
Reviewed by d rowe; Reviewed in Feb 2010
We stayed for three nights . Staff were pleasant and polite and helpful. The hotel location was brilliant, two nearby tube stations and museums and Royal Albert Hall 10 minutes away(also restaurants and supermarket over the road) The room and bathroom were spotless. There wasn't much clothes space but thats the only downside.The room was obviously on the small side as we booked the compact double,but you could walk around the bed :)Would definately recommend this hotel to any one ,already have! Booking on late rooms gave us a much better price too.We can't comment on the food as we didn't eat there.
Reviewed by d rowe; Reviewed in Feb 2010
Pleasant amp comfortable room lush shower Toilet paper...
Pleasant & comfortable room; lush shower. (Toilet paper surprisingly school-like in poor quality!) Only grumble - no bedding left for pull-out sofa - had to re-arrange furniture & ask for bedding at 11pm, even though booked for extra child.Great location for easy access to West End, only 10 minutes from hotel to Apollo by tube, & 5 minute walk to museums.Would have been gutted to pay normal room rate, but felt fair value for money on Late Rooms.
Reviewed by Gayle M; Reviewed in Jan 2010
Pleasant & comfortable room; lush shower. (Toilet paper surprisingly school-like in poor quality!) Only grumble - no bedding left for pull-out sofa - had to re-arrange furniture & ask for bedding at 11pm, even though booked for extra child.Great location for easy access to West End, only 10 minutes from hotel to Apollo by tube, & 5 minute walk to museums.Would have been gutted to pay normal room rate, but felt fair value for money on Late Rooms.
Reviewed by Gayle M; Reviewed in Jan 2010
Rooms are somewhat small but clean and tidy...
Rooms are somewhat small but clean and tidy. The location is good - very near Gloucester Road tube station. Staff were friendly and efficient.
Reviewed by D Bryer; Reviewed in Jan 2010
Rooms are somewhat small but clean and tidy. The location is good - very near Gloucester Road tube station. Staff were friendly and efficient.
Reviewed by D Bryer; Reviewed in Jan 2010
Some of the rooms at the Cromwell can...
Some of the rooms at the Cromwell can be very tiny.However all are comfortable with decent new beds and quality pillows
Reviewed by D Burton; Reviewed in Jan 2010
Some of the rooms at the Cromwell can be very tiny.However all are comfortable with decent new beds and quality pillows
Reviewed by D Burton; Reviewed in Jan 2010
This hotel far exceeded our expectations - great...
This hotel far exceeded our expectations - great location for underground travel and walking. Room was very clean and newly refurbished to a high standard and although small was very comfortable and had everything we needed and included a fab decked balcony area with table and chairs - would def stay again!!
Reviewed by L Clayton; Reviewed in Jan 2010
This hotel far exceeded our expectations - great location for underground travel and walking. Room was very clean and newly refurbished to a high standard and although small was very comfortable and had everything we needed and included a fab decked balcony area with table and chairs - would def stay again!!
Reviewed by L Clayton; Reviewed in Jan 2010
Was very pleased with the close proximity of...
Was very pleased with the close proximity of both the tube and the bus which made getting around London easy and cheap. Also a bonus that the Big Bus tour company has a stop at Gloucester Rd. Lovely area to stay and very kid friendly. Has a great patisserie called Paul's around the corner which opens at 7am so I would skip the hotel breakfast, save some money and get fantastic food.
Reviewed by A Johnson; Reviewed in Jan 2010
Was very pleased with the close proximity of both the tube and the bus which made getting around London easy and cheap. Also a bonus that the Big Bus tour company has a stop at Gloucester Rd. Lovely area to stay and very kid friendly. Has a great patisserie called Paul's around the corner which opens at 7am so I would skip the hotel breakfast, save some money and get fantastic food.
Reviewed by A Johnson; Reviewed in Jan 2010
...
Reviewed by Peter R; Reviewed in Dec 2009
Reviewed by Peter R; Reviewed in Dec 2009
The Best Western Cromwell in Cromwell Road is...
The Best Western Cromwell in Cromwell Road is perfect for a London Break. Staff are helpful and knowledgeable. Would stay again.
Reviewed by Maggi S; Reviewed in Dec 2009
The Best Western Cromwell in Cromwell Road is perfect for a London Break. Staff are helpful and knowledgeable. Would stay again.
Reviewed by Maggi S; Reviewed in Dec 2009
small area for breakfast ...
small area for breakfast
Reviewed by GARY W; Reviewed in Dec 2009
small area for breakfast
Reviewed by GARY W; Reviewed in Dec 2009
Good hotel convenient for tube station taxis general...
Good hotel, convenient for tube station, taxis, general shops and Garfunkel's restaurant. Staff very helpful, room clean and well furbished. Water hot. No lift to Floor 5 but porter carried my bag up for me from floor 4.Steps at front of hotel from street bit steep and no hand rail.
Reviewed by Diana L; Reviewed in Dec 2009
Good hotel, convenient for tube station, taxis, general shops and Garfunkel's restaurant. Staff very helpful, room clean and well furbished. Water hot. No lift to Floor 5 but porter carried my bag up for me from floor 4.Steps at front of hotel from street bit steep and no hand rail.
Reviewed by Diana L; Reviewed in Dec 2009
Lovely contemporary hotel however room was incredibly small...
Lovely contemporary hotel, however room was incredibly small for two people!
Reviewed by Amy Caulton; Reviewed in Nov 2009
Lovely contemporary hotel, however room was incredibly small for two people!
Reviewed by Amy Caulton; Reviewed in Nov 2009
room was very good even though located at...
room was very good even though located at top of very steep stairway and for the short stay was perfect.
Reviewed by John Harmer; Reviewed in Nov 2009
room was very good even though located at top of very steep stairway and for the short stay was perfect.
Reviewed by John Harmer; Reviewed in Nov 2009
Great place to stay for Central London with...
Great place to stay for Central London with only a short Tube ride to Victoria. Good if you are going to see Billy Elliot
Reviewed by D Burton; Reviewed in Nov 2009
Great place to stay for Central London with only a short Tube ride to Victoria. Good if you are going to see Billy Elliot
Reviewed by D Burton; Reviewed in Nov 2009
For my purpose the location of this hotel...
For my purpose the location of this hotel was ideal. The room I had was very small. Due to steps to both bathroom and bedroom it is not suitable for elderly people ( no problem for myself!). The safety box was locked and could not be opened. Action please! The lamp in the shower cabinet fell down ( luckily I was not in the shower at that time). Repair with apologies done promptly. All in all ok!
Reviewed by M Löfström; Reviewed in Nov 2009
For my purpose the location of this hotel was ideal. The room I had was very small. Due to steps to both bathroom and bedroom it is not suitable for elderly people ( no problem for myself!). The safety box was locked and could not be opened. Action please! The lamp in the shower cabinet fell down ( luckily I was not in the shower at that time). Repair with apologies done promptly. All in all ok!
Reviewed by M Löfström; Reviewed in Nov 2009
Tiny room but very well designed for the...
Tiny room, but very well designed for the space, with great furnishings. Very good location, I will definatley be staying here again. Very cosy and most of the staff were very friendly. I wouldn't want to pay more than what i paid on the Late rooms price though. All in all a very pleasant stay.
Reviewed by L Williams; Reviewed in Nov 2009
Tiny room, but very well designed for the space, with great furnishings. Very good location, I will definatley be staying here again. Very cosy and most of the staff were very friendly. I wouldn't want to pay more than what i paid on the Late rooms price though. All in all a very pleasant stay.
Reviewed by L Williams; Reviewed in Nov 2009
This was the most absurdly small hotel room...
This was the most absurdly small hotel room I have ever stayed in and I never want to use this hotel again.
Reviewed by M Spence; Reviewed in Nov 2009
This was the most absurdly small hotel room I have ever stayed in and I never want to use this hotel again.
Reviewed by M Spence; Reviewed in Nov 2009
Great location Nice modern hotel and rooms The...
Great location. Nice modern hotel and rooms. The smallest room I have ever stayed in
Reviewed by Peter Shillinglaw; Reviewed in Nov 2009
Great location. Nice modern hotel and rooms. The smallest room I have ever stayed in
Reviewed by Peter Shillinglaw; Reviewed in Nov 2009
Very clean and functional room but tiny As...
Very clean and functional room but tiny! As you opened the door you virtually hit the bed and I struggled to find room to put my suitcase down. The staff were very pleasant and helpful.
Reviewed by Sue N; Reviewed in Nov 2009
Very clean and functional room but tiny! As you opened the door you virtually hit the bed and I struggled to find room to put my suitcase down. The staff were very pleasant and helpful.
Reviewed by Sue N; Reviewed in Nov 2009
Our room was in the basement so not...
Our room was in the basement so not much natural light, but it was clean and tidy. Breakfast was £12 a head so we opted out, plenty of places close by offering better value. The walls were not sound proof and on our last night the people in the next room were having a party at 2am and we could here everything. I rang reception and they dealt with the issue straight away.
Reviewed by Rebecca D; Reviewed in Oct 2009
Our room was in the basement so not much natural light, but it was clean and tidy. Breakfast was £12 a head so we opted out, plenty of places close by offering better value. The walls were not sound proof and on our last night the people in the next room were having a party at 2am and we could here everything. I rang reception and they dealt with the issue straight away.
Reviewed by Rebecca D; Reviewed in Oct 2009
We booked two twin rooms and right from...
We booked two twin rooms and right from the booking they couln't do enough to please us. The rooms were a bit small but had everything we needed. The decor was lovely and the bathroom of an excellent standard. We stayed for 3 nights and couln't find fault, would highly recommend. The location is also fantastic as its almost opposite Gloucester Raod Tube and close to Patisseries, pubs and a Waitrose & Tesco Express. great value for money.
Reviewed by Lindsey E; Reviewed in Oct 2009
We booked two twin rooms and right from the booking they couln't do enough to please us. The rooms were a bit small but had everything we needed. The decor was lovely and the bathroom of an excellent standard. We stayed for 3 nights and couln't find fault, would highly recommend. The location is also fantastic as its almost opposite Gloucester Raod Tube and close to Patisseries, pubs and a Waitrose & Tesco Express. great value for money.
Reviewed by Lindsey E; Reviewed in Oct 2009
Very clean and tidy the only let down...
Very clean and tidy, the only let down was the lack of space.
Reviewed by Simon W; Reviewed in Oct 2009
Very clean and tidy, the only let down was the lack of space.
Reviewed by Simon W; Reviewed in Oct 2009
Very good location next to tube bus stop...
Very good location, next to tube, bus stop at the front door. Room was small but had everything you need - apart from the ability to open the window!However there was air con.Helpful chatty staff. Had no problems at all.Within walking distance of Harrods etc.Lots of shops nearby, Waitrose & Tesco across the road. Garfunkel's accross the road do a great breakfast!
Reviewed by C Wilson; Reviewed in Oct 2009
Very good location, next to tube, bus stop at the front door. Room was small but had everything you need - apart from the ability to open the window!However there was air con.Helpful chatty staff. Had no problems at all.Within walking distance of Harrods etc.Lots of shops nearby, Waitrose & Tesco across the road. Garfunkel's accross the road do a great breakfast!
Reviewed by C Wilson; Reviewed in Oct 2009
Un h tel plein de charme tr s...
Un hôtel plein de charme, très bien situé.Alliance de tradition et de modernité donc de confort.Ascenseur beaucoup trop lent cependant.
Reviewed by JEAN CLAUDE MESZOLY; Reviewed in Oct 2009
Un hôtel plein de charme, très bien situé.Alliance de tradition et de modernité donc de confort.Ascenseur beaucoup trop lent cependant.
Reviewed by JEAN CLAUDE MESZOLY; Reviewed in Oct 2009
Everything was up to expectations and would recommend...
Everything was up to expectations and would recommend this hotel to others. Not very large rooms but ample space.
Reviewed by M Griffiths; Reviewed in Oct 2009
Everything was up to expectations and would recommend this hotel to others. Not very large rooms but ample space.
Reviewed by M Griffiths; Reviewed in Oct 2009
Excellent value lt br gt Well situated as...
Excellent valueWell situated as very close to Gloucester Rd tube and bus stop right outsideRoom well decorated and good facilites although bit small . Acceptablefor single traveller but tight for 2 people. And Best Western points!
Reviewed by Geoff L; Reviewed in Oct 2009
Excellent valueWell situated as very close to Gloucester Rd tube and bus stop right outsideRoom well decorated and good facilites although bit small . Acceptablefor single traveller but tight for 2 people. And Best Western points!
Reviewed by Geoff L; Reviewed in Oct 2009
Double Bedroom was quite small but neat and...
Double Bedroom was quite small but neat and clean. Breakfast was extra which niggles a little. Why can't a croissant & coffee be priced in?
Reviewed by M Carolan; Reviewed in Oct 2009
Double Bedroom was quite small but neat and clean. Breakfast was extra which niggles a little. Why can't a croissant & coffee be priced in?
Reviewed by M Carolan; Reviewed in Oct 2009
Nil ...
Nil
Reviewed by Neal Skelton; Reviewed in Oct 2009
Nil
Reviewed by Neal Skelton; Reviewed in Oct 2009
Rooms were on the small side as was...
Rooms were on the small side as was the bathroom and the bar area was not especially good there was no atmosphere
Reviewed by james milne; Reviewed in Oct 2009
Rooms were on the small side as was the bathroom and the bar area was not especially good there was no atmosphere
Reviewed by james milne; Reviewed in Oct 2009
the lady on reception was exceptionally helpful ...
the lady on reception was exceptionally helpful
Reviewed by Joanne F; Reviewed in Oct 2009
the lady on reception was exceptionally helpful
Reviewed by Joanne F; Reviewed in Oct 2009
Small rooms recently re-furbished clean and tidy and...
Small rooms, recently re-furbished, clean and tidy and tastefully funished and decorated. Nice bathroom also somewhat small. It could well be that the room would be too hot in the summeras it was hot at the beginning of October even with the airconditioning on all the time. Probably Health and Safety were responsible for the fact that the windows only open about 5 inches. If you leave the window open, you cannot close the internal glazing and therefore you get traffic noise. There was a leak from the bathroom above into our bathroom, so we were moved to a garden room (better quality) had a decking terrace which would be lovely in the summer and because it was at the back of the hotel lovely and quiet. The room was much larger but no better furnished than the cheaper room although there were two extra chairs. The main problem was that the french doors to the terrace gave plenty of air but questionable whether it was safe to leave them open during the night. There was no other window to open so it was the doors or nothing. The location excellent, 100 yards to Gloucester Road tube, opposite a Waitrose and a Boots, coffee shops and chain restaurants as well as a couple of independent Italian restaurants. Walking distance to Kensington High Street, and the museums. The staff were friendly and very helpful.
Reviewed by William M; Reviewed in Oct 2009
Small rooms, recently re-furbished, clean and tidy and tastefully funished and decorated. Nice bathroom also somewhat small. It could well be that the room would be too hot in the summeras it was hot at the beginning of October even with the airconditioning on all the time. Probably Health and Safety were responsible for the fact that the windows only open about 5 inches. If you leave the window open, you cannot close the internal glazing and therefore you get traffic noise. There was a leak from the bathroom above into our bathroom, so we were moved to a garden room (better quality) had a decking terrace which would be lovely in the summer and because it was at the back of the hotel lovely and quiet. The room was much larger but no better furnished than the cheaper room although there were two extra chairs. The main problem was that the french doors to the terrace gave plenty of air but questionable whether it was safe to leave them open during the night. There was no other window to open so it was the doors or nothing. The location excellent, 100 yards to Gloucester Road tube, opposite a Waitrose and a Boots, coffee shops and chain restaurants as well as a couple of independent Italian restaurants. Walking distance to Kensington High Street, and the museums. The staff were friendly and very helpful.
Reviewed by William M; Reviewed in Oct 2009
Excellent location clean and well run close to...
Excellent location, clean and well run, close to tube / supermarket / museums
Reviewed by Frank B; Reviewed in Sep 2009
Excellent location, clean and well run, close to tube / supermarket / museums
Reviewed by Frank B; Reviewed in Sep 2009
Overall this hotel is in a good location...
Overall this hotel is in a good location and the staff were extremely friendly. Our room had a small balcony which was essential as unfortunatley the room was extremely small. I was visiting London for a pretigious occassion and my mother and I shared a double room. Considering the room was for two people it was very difficult to get ready at the same time and there was no room to put any of our luggage - one bag and one suitcase. The wardrobe was so small that the hangers could not hang sideways properly as they were too wide!! We complained to the manager who offered us an alternative room in the basement but the only reason we could use the wardrobe was because it had no door and the hangers could hang out the side! The staff were very helpful and on our departure day they secured our bags all day so that we could sightsee. This hotel may be sufficient for single business people with no luggage but in my opinion completely unsuitable for couples and families.
Reviewed by J Smith; Reviewed in Sep 2009
Overall this hotel is in a good location and the staff were extremely friendly. Our room had a small balcony which was essential as unfortunatley the room was extremely small. I was visiting London for a pretigious occassion and my mother and I shared a double room. Considering the room was for two people it was very difficult to get ready at the same time and there was no room to put any of our luggage - one bag and one suitcase. The wardrobe was so small that the hangers could not hang sideways properly as they were too wide!! We complained to the manager who offered us an alternative room in the basement but the only reason we could use the wardrobe was because it had no door and the hangers could hang out the side! The staff were very helpful and on our departure day they secured our bags all day so that we could sightsee. This hotel may be sufficient for single business people with no luggage but in my opinion completely unsuitable for couples and families.
Reviewed by J Smith; Reviewed in Sep 2009
Kitchen vent was outside my window which meant...
Kitchen vent was outside my window which meant that the room filled with cooking smells from about 5:30am. When checking out I was asked if my room was ok, I mentioned the smells only to be greeted with a shrug of shoulders. Not a cheap hotel, but new and a handy location. Avoid room 106!
Reviewed by Nicholas M; Reviewed in Sep 2009
Kitchen vent was outside my window which meant that the room filled with cooking smells from about 5:30am. When checking out I was asked if my room was ok, I mentioned the smells only to be greeted with a shrug of shoulders. Not a cheap hotel, but new and a handy location. Avoid room 106!
Reviewed by Nicholas M; Reviewed in Sep 2009
Perfect location very close to the underground station...
Perfect location, very close to the underground station. Very clean and. Great bathroom and bed. The room was a bit small, however we enjoyed our stay very much.
Reviewed by Tamar T; Reviewed in Sep 2009
Perfect location, very close to the underground station. Very clean and. Great bathroom and bed. The room was a bit small, however we enjoyed our stay very much.
Reviewed by Tamar T; Reviewed in Sep 2009
3
out of 5
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