A bad start when I got lost trying to find the hotel (tip, don't type the postcode into google maps or sat nav, it will take to a dark side street/alleyway - not what you want at 9pm when on your own...) I decided to call the hotel for directions only to get cut off the first time, then hung up on the second (although to be fair when I did eventually find it there was somebody from the hotel stood outside looking, so maybe they were looking out for me?)
Checked in and despite emailing card authorization details earlier that day as I did not have the card with my that the payment was being taken from, they denied receipt of the payment or email. Luckily I had the form with me so they authorized the payment. I was then taken to my room which was in the basement. I had booked a single room and although I expected it to be small, I didn't expected it to be quite as small. Possibly about a foot between the edge of the bed and the wall, with a bathroom that I imagine a large person would have major problems even getting into. As I was traveling alone and tried from my trip from Manchester, I didn't fancy eating in a restaurant on my own so decided to order room service. There was no menu to be found so called the number in the room info and somebody brought me one to my room telling me to call back with my order. 5 minutes later I tried to call to order but the phone rang out. I let it ring for around 5 minutes before trying again, letting it ring for a further 5. Still no luck so tried to call reception to see if they could put my through to someone, so on hold again for a further 5 minutes and still no response. Hungry and tired, I decided to put my shoes back on (to very sore feet! )and walk to the lounge bar to try and order. Surprise surprise there was nobody there. Walked to reception which was busy, queued again, only to be told that they must be busy this evening and if I waited somebody would eventually come. After almost 25 minutes of just trying to place a order I decided that the added delay of the food, which I dreaded to think, wasn't worth it. My only option was to leave the hotel and wonder round Paddington trying to find something to eat. My night ended with a MacDonalds out of pretty much desperation!
Overall I wasn't impressed at the service and the confused looking nature of all the staff whenever I asked a question. I think I have been previously very lucky, this is the only time for a long time that I have received bad service in a hotel. especially when it actually leads to putting me in a bad mood!
So tiny, depressing room, slow service, and no food to be found. However nobody was actually deliberately rude, the room was clean and the shower powerful (always a essential!) but for £100 for a single room, I would not stay again.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly