Best Western Shaftesbury Paddington Court Hotel Reviews

rooms very very small Pretty clean but we...
rooms very, very small. Pretty clean, but we have changed first room after 2 nights because very very small, second room larger, but we could not walk between end of bed and wall where LCD Tv was hang.
Phone was not
working and even if we reported, we checked out with phone not working.

Reviewed by giorgio bonetto; Reviewed in 11:10 17 Oct 2009

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Reviewed by Dr Andrew Fleming; Reviewed in 11:02 16 Oct 2009

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Reviewed by Mr D Mullin; Reviewed in 10:58 15 Oct 2009

Superior deluxe double room was no bigger than...
Superior deluxe double room was no bigger than a standard double room. Internet guide is misleading with regards to this.
Reviewed by Miss Rebecca Riding; Reviewed in 10:34 12 Oct 2009

bedroom on first night so small not able...
bedroom on first night so small not able to use most of facilities;staff swapped without fuss the next day
Reviewed by Tom Lough; Reviewed in 09:55 4 Oct 2009

I was very impressed by the staff particularly...
I was very impressed by the staff, particularly at reception. Good value. I would certainly stay again.
Reviewed by Peter Prince; Reviewed in 10:46 28 Sep 2009

We found that the hotel was very clean...
We found that the hotel was very clean, in fact they seemed to be cleaning around the clock, however, check in took 40 min, once we got to our room, the room was very small for two people, if fact the door didn't open fully, so was hard to get into the room with your cases and the bathroom well lets see it was clean!!! We booked this hotel using secret rooms, where the hotels are that exclusive they don't want to be named!! Very disappointed with this hotel!! The best thing about this hotel was its location, only 5 min for Paddington Tube Station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Sep 2009

I booked the room as the advertised price...
I booked the room as the advertised price was saving over 300! If I had paid the full price I would be suing the hotel now. On arrival I found that my "superior"room (Rm222) was the smallest double room I have ever stayed in - I dread to think what the lower grade rooms are like.. The only way to the window was by climbing over the bed; when in bed my head touched the headboard and my feet touched the opposite wall (I am 6'4"). The shower was so small that I had difficulty getting the lower part of my body wet!. The receptionist was pleasant but made it clear that this was the room that I was getting.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Sep 2009

A bad initial experience we rang the hotel...
A bad initial experience. we rang the hotel to try and find where it was. Were given dud information that proved to be wrong, hence walked miles in the pouring rain. Given a basement room which we did not like. Then a room right opposite the ventilation controls which made a lot of noise, and then given a third room. quite fed up by this time
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Sep 2009

I had stayed at this hotel two weeks...
I had stayed at this hotel two weeks prior on a business trip so knew exactly what we were in for. Hotel is clean, well turned out with friendly staff. Our program was completely full so really just used it as a dorm and breakfast. Location is good for Tube which had some disruptions for engineering work. Nothing the hotel could do about that.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Sep 2009

For per night in August in central London...
For 60 per night in August in central London it was fantastic value but it was listed as a four star hotel when I am sure it should have been three star. Reception staff weren't overly helpful (although the porters were). Smallish room even by London standards. The room was cleaned to a high standard every day but there was some discolouration on the walls and some peeling paper etc, maintenance issues really. Location was good - five minutes from either Paddington or Lancaster Gate tube stations and five minutes to Hyde Park. Would have rather stayed in a Travelodge or similar but then couldn't get one as cheap!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Aug 2009

Simple trouver Accueil correct et rapide ...
Simple trouver. Accueil correct et rapide.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Aug 2009

I enjoyed my stay at this hotel The...
I enjoyed my stay at this hotel. The staff were very welcoming and helpful. It was also very clean and well catered for. Would recommend staying at this hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2009

The room was small but had everything you...
The room was small but had everything you needed, eg en-suite, tv, free internet, tea & coffee, iron & ironing board, safe... the list goes on.<br />Very close to Paddington Trian Station so ideal for getting the tube or bus into the centre.<br />All in all, excellent value for money. If you want cheap in London, this hits the mark.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2009

Road construction outside our room was a bit...
Road construction outside our room was a bit loud but tolerable
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Aug 2009

The Room was excellent with good amenities which...
The Room was excellent, with good amenities which included a modern bathroom/shower, Flat screen TV and an added bonus of a Fridge. However, the hotel itself was a bit tatty in the public areas, especially the stair case. The Lift was also not available due to being replaced therefore being on the fourth floor was not so good. Did not eat in the hotel so cannot comment on the restaurant. Would stay there again at the same rate which was good value.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Aug 2009

Despite being a basement room showing evidence of...
Despite being a basement room showing evidence of damp overall the experience was pleasant. Bathroom was lovely and very clean. Bed was comfortable and everything worked as expected. Room had air con which was a pleasant surprise.<br />Hotel is in a good location near Paddington station. Area was clean.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Aug 2009

It is neer to the station but i...
It is neer to the station but i found it not cleen well also the rooms is veary small and no elivator.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Aug 2009

I have stayed at this hotel a number...
I have stayed at this hotel a number of times, so know what to expect.<br />Yes the rooms can be tiny, but it is London! <br />I booked a day in advance as I wanted an early check-in. I did add a note to the booking to explain this, but it seemed that it was ignored. <br />Anyway, the only complaint is that the fridge didn't work, oh, and we were given a double, but as it turned out my friend was unable to join me.<br />All in all, I love the interior of the rooms and feel more than comfortable when I stay here.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Jul 2009

Cooked breakfast was only warm ...
Cooked breakfast was only warm.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jul 2009

Room was extremley small the bed touched both...
Room was extremley small the bed touched both sides of the walls!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Jul 2009

Good value good location but the rooms were...
Good value,good location,but the rooms were very small particularly the bathroom and shower,if i'd paid the full price of 396 i would of felt robbed but at 65 it was good value for money for where it was. Also the staff were very loud in the morning as their store was very close to our room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jul 2009

Person who checked me in very helpful However...
Person who checked me in very helpful. However the other receptionist (male) was very short , to the point of being rude with the client he was checking in.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jul 2009

The hotel was nice and its location is...
The hotel was nice and its location is superb, near Paddington Tube and Railway stations and the West End.<br />However, the room was very small and congested - even for a single person travelling alone!<br />If you are a large person, it could be claustrophobic. Next time I'll book a double room. <br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jul 2009

Far superior to other accommodation at similar price...
Far superior to other accommodation at similar price; very happy that I made the change from the St Mark. Easy walk to Paddington and Lancaster stations.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jul 2009

We stayed in a room in the basement...
We stayed in a room in the basement. It was very hot outside, but the air conditioning unit was so noisy that we had to turn it off in the end. We asked for another room but the hotel was fully booked.<br />The room was clean, but we felt that it was overpriced for its position and a view onto a concrete wall and storage cupboard for the maintenance staff. Presumably this room was the same price as anothet twin in a better position, so we would advise people to check this in future bookings.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Jun 2009

Lovely hotel great location A ...
Lovely hotel, great location. A+
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jun 2009

Having read all the other reviews i thought...
Having read all the other reviews i thought i would ignore them and check it out myself<br />when checking in i didnt seem to get the impression that i was welcome the receptionists were quite bleek in there actions i had planned to pay for my room by cash but the receptionost told me i would have to pay and extra 10pound which they would hold and return or otherwise i pay using my debit card was abit annoyed as i didnt get told or read this info before....neways the luggage porters were BRILLIANT took my luggage up said to ask for ANYTHING relax and enjoy my stay...the hotel room was outstanding had to chairs lots of mirrors air con, modern spacious the only downside was the tv...it had built in freeview but they didnt seem to work! the room was used for me to stay in as i was on a night out later on that evening i would propberli go back...they just need to improve customer service skills and more Entusiasm on 1st point of contact
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jun 2009

I've stayed at this hotel before in a...
I've stayed at this hotel before, in a Club Room. I've usually bookd via the hotel website directly and my room upon arrival has been well appointed.<br />I used late rooms this time because it was 20 cheaper, and upon arrival was shown into a basement 'grotty' room which they tried to tell me was a club room (it had a palque on the door) but the standard was considerably worse!<br />I did insist on being moved and use my previous ecperiences as a lever. However the desk staff were rude, and I think they possibly hand out the poorer rooms to people booking through agents.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Jun 2009

I was bemused by the fact that the...
I was bemused by the fact that the room door was hard to close quietly - a loud thump being the norm.<br />I was also somewhat concerned about room security (room 103 I think) as the window did not lock and was left open by room service during the day - access to room available from balcony whch served adjoing room.<br />Front desk staff highly efficient/friendly
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jun 2009

Very Clean comfortable room in quiet area ...
Very Clean comfortable room in quiet area.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jun 2009

We stayed for a weekend break June Good...
We stayed for a weekend break 19/21 June. Good location, pleasant staff well equipped (club) room. Breakfast only warm but decent enough. At price we paid good value - would't pay the quoted rate though.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2009

The rooms are designed well although the room...
The rooms are designed well although the room I stayed in needs new windows. The location is very handy for anyone coming from Paddington, the neighbourhood seems safe and there are nice cafes and restaurants nearby.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Jun 2009

Got upgraded to a club room was delighted...
Got upgraded to a club room; was delighted at first but then realised that the 'double' bed was in fact two single mattresses! <br />But, I do appreciate the upgrade and generally, the hotel was really good. good service.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jun 2009

The room was very clean and tidy my...
The room was very clean and tidy,my only complaint is that it was very small.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jun 2009

I booked this hotel as I needed to...
I booked this hotel as I needed to stay close to Paddington. I was not expecting much but the room and service far exceeded my expectations. Generally I find Lodon hotel rooms to be very small but this was not the case. I only paid 79 for the night so it was a bargain, I will certaily look to stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jun 2009

I shall be writing to the hotel group...
I shall be writing to the hotel group for a gesture of refund. The hotel was little more than a bed and breakfast and not worth even half of what we paid through late rooms. We had to argue about the payment on arrival and had to get Late rooms to intervene again. They said we were being up graded to a club room. This was in the lower basement and I have seen broom cupboards bigger. To get to the wardrobe we had to move a chair into the passage outside. We bumped our head on the wall television to get to the kettle to make tea. I cant see how a full grown man could have gotten into the shower cubicle it was so small. Loo seat wobbly; no window and mould on the tiling. Peeling wall paper and 2 beds pushed together to make it a twin - we might as well have had a double bed. Such close proximity to another person is not nice if you are not their sleeping partner. To get to my side of the bed I had to turn sideways to squeeze past the bottom of the beds and knocked my legs every time. Once sitting on the bed there was no allowance to get off and move around cos there was literally no room to move in. So, once we were back at the room we were prisoners on the bed. I cannot believe that I paid for this room. Breakfast buffet the worst I have experienced. The club lounge was a room the size of a single bedroom with a plastic covered sofa and three bucket chairs and a computer. The staff were rude and I am amazed that Late rooms accept this hotel. Trust me, this hotel is worse than a low budget motel that you usually find on motorway stations. One good thing: coming home. The porters were great in helping us on our way so we tipped them. Never again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jun 2009

Having got a discount using late rooms this...
Having got a 75% discount using late rooms this hotel was excellent. Fantastic location, easy route in to the underground and buses. Reception were pleasant and the service at breakfast was very efficient. The room was beautiful, only slight fault was the window did not close properly but it was a warm evening anyway. Would definate stay again if we could get a deal as good!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jun 2009

Comments refer to Club bedroom Quite small but...
Comments refer to Club bedroom. Quite small, but well equipped and elegantly furnished. Very comfortable. Hotel in quiet location, but short, easy walk from Paddington Stn. Plenty of grocery shops and cafes nearby, so cannot comment on restaurant as didn't use. Staff efficient and very pleasant. Made to feel like welcome guest rather than inconvenience, as has been known elsewhere. Will almost certainlyy use again on our next trip to London if it remains competitively priced.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2009

Excellent location good facilities though the aircon could've...
Excellent location, good facilities though the aircon could've been more effective especially in basement room of hotel. Too tired to complain about it working (or perhaps it was) but I suggest staff test these things when clearing out room after occupants.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2009

a little expensive for the size of room...
a little expensive for the size of room you get, but then again, everything is expensive in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Jun 2009

Hi this Hotel was excellently located with a...
Hi this Hotel was excellently located with a good clean room.<br />The LCD television was a great size and the bed very comfortable.<br />The advantage of Free Wi Fi was fansatic <br />David
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jun 2009

Within easy reach of Paddington Station the hotel...
Within easy reach of Paddington Station, the hotel offered really good value for money. The superior twin was a good size with all you need for a short tay in the capital. Definitely to be recommended.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jun 2009

Very disappointed with the size of the room...
Very disappointed with the size of the room! Superior? Would hate to stay in the standard
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jun 2009

The hotel room went above my expectations it...
The hotel room went above my expectations, it was supplied with everything we might have needed - from a hairdryer to a kitchen. The layout, style and location of the hotel and room was perfect, close enough to the tube network but also in a quiet neighbour hood. I've already recommended this gem of a hotel and will use this when im next in london :)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jun 2009

very good standard hotel at a fantastic location...
very good standard hotel at a fantastic location. Thin walls, could hear everything next door.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2009

the room was ok - internet connection with...
the room was ok - internet connection with tv was a pain.<br />the bathroom ventilation didnt work and there was a drainage problem with the shower<br />the bedroom window didnt close<br />the staff were quite indifferent and need training<br />despite the above a decent weekend was had by myself and my lady.<br />I would recommend staying there but only if the above problems were addressed.<br />decent value for money
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 May 2009

I had five rooms booked at this hotel...
I had five rooms booked at this hotel until they were all moved to an alternative hotel due to the hotel having been 'flooded'. Considering that I was told that 85% of customers would be moved, everyone else checking in was allocated a room at the original location. The transfer was handled poorly; taxis took us to the wrong alternative accommodation and communication of breakfast payment did not take place. 'Poor' does not come close to describing my experience of this hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 May 2009

Booked through Laterooms com at a very reasonable...
Booked through Laterooms.com at a very reasonable rate. Arrived and warmly welcomed by reception who informed me that i had been upgraded to a larger room. Although situaled in the basement there was some natural light and the room was large and nicely decorated. Bathroom was clean and fairly new with a great shower.<br />Had to call for a menu but the food when it arrived was nice. Would stay again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 May 2009

A great hotel Perfect location Excellent value for...
A great hotel. Perfect location. Excellent value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 May 2009

Planned to have short stay in Paddington to...
Planned to have short stay in Paddington to enjoy an evening in the city, instead we was relocated to another hotel in Best Western in Earls Court. The Hotel was much nicer but location was not according to plan. We ended up strolling around Earls Court instead of West End. The promised free tarnsfer due to hotel change was 30 minutes late in the morning which ment that we almost missed our flight from Heathrow. Quite nervebraking.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 May 2009

After a good night sleep I looked forward...
After a good night sleep I looked forward to my breakfast. Very poor and the staff just stood around not clearing plates or asisting customers
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 May 2009

we enjoyed very much our stay modern room...
we enjoyed very much our stay , modern room , quiet street , very helpful staff
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 May 2009

Really Nice Hotel ...
Really Nice Hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 May 2009

the rooms are truely awful i dont tend...
the rooms are truely awful .... i dont tend to write reviews but had to. The room was meant to be a double room. the bed took up the entire room ...yes that small ... really dont stay here unless are totally desperate !
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 May 2009

Great hotel ...
Great hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 May 2009

Very friendly staff although when requested someone to...
Very friendly staff although when requested someone to look at problem with room it took 2hours. Also the room was basic with a window which looked out onto the reception! Ok for someone to just crash after a night out but would not reccomend for longer stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 May 2009

Good standard of accommodation but sound proofing between...
Good standard of accommodation but sound proofing between rooms could be better. Staff courteous and friendly but could do with more check-in staff when busy. Very handy for the station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 May 2009

for what we paid for this hotel for...
for what we paid for this hotel for our 2 night stay we were extremely surprised at the quality of the hotel and room,warm clean and evrything worked fine,plasma screen at end of bed fridge and very clean en-suite,hotel is a perfect location with the royal parks 2 mins walk away and the tube 5 mins walk,slight drawback room wasnt available after stated check-in time although that gave us an excuse to laze in the park on a sunny afternoon,if it wasnt for this 6 stars would have been awarded only a very minor overall niggle tho.would reccomend to others and will be staying over at this hotel again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 May 2009

This last minute booking turned out to be...
This last minute booking turned out to be a nice surprise, in a quiet area 5 minutes from Paddington or Lancaster Gate tube. Nice room and a nice hotel at a fantastic price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 May 2009

The property was a short walk from Paddington...
The property was a short walk from Paddington on a relatively quiet street. Hotel staff was friendly and able to check us in early. The room was beautiful except for the mattress which was incredibly hard--hip hurting hard. Skip the breakfast buffet if you are seeking a hot meal (continental items were fine).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 May 2009

Was very happy with my stay and my...
Was very happy with my stay and my room was upgraded for nothing whch was great. My only complaint was that i ordered room sevice and it took an hour to arrive and had to ring up and chase it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Apr 2009

The rooms are spread between a number of...
The rooms are spread between a number of Georgian terraced houses, each house has a reception.<br />Small room, but renovated & bathroom was nicely lit & fresh, clean.<br />Area a bit rough late at night, but no problems encountered.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Apr 2009

perfect location clean quiet rooms small but fine...
perfect location. clean. quiet. rooms small but fine for what we had in mind which was somewhere to sleep in between sightseeing.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Apr 2009

Really nice little hotel great location and comfy...
Really nice little hotel great location and comfy bed. Very clean and not noisy. We did onl;y get a shower though and no bath we were told baths are request only. <br />My other gripe was although i was the lead on the booking the male at reception spoke only to my boyfriend even thoug i asked the questions and even gave my card back to him when i paid. I was fuming. The lady who checked us out however was lovely. Other than that no complaints what so ever.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Apr 2009

One of our clients booked the room for...
One of our clients booked the room for us, so we were loathe to complain. However, when we checked in, we were charged 20% more per night than quoted for a tiny basement room whose windows didn't open. Awful. When we complained, lip service was paid, but our complaints were ignored – unless we agreed to pay an additional 40% per night. Other than the convenient location, this place has nothing to recommend it.
Reviewed by D Wasik; Reviewed in 09:03 21 Apr 2009

Very small room three floors up many corridors...
Very small room; three floors up, many corridors and no lift. Shower only, no bath. Long waits at reception. No radio. TV too big and dominating for my taste. Music in dining room at breakfast too loud and intrusive. <br />While good value at 60 ish, no way should they charge 300+ for this as was the notional normal price of the room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Apr 2009

We booked in at the Hotel which was...
We booked in at the Hotel which was easy and friendly, but when we went to what was supposed to be a superior room we were very disappointed. The room was the length of the bed plus about 10 inches with about 2-3ft on each side. There was a ironing board and iron, but they were propped in the corner by the radiator. We went to reception to check that we had been given the correct room only to be told that it was a superior room. I would hate to see a normal room. We then found that some of the lights didn't work, we had to ask for coffee as there was only 1 sachet and also there was not any soap. The bathroom was not cleaned properly from the last occupant. The shower head could not be adjusted so that it sprayed you, otherwise it fell out of it's holder and had to be left so that it sprayed a bit of you but mainly on the glass. The cubical was so small that you could not move under where it sprayed. the sink had no way of keeping the plug closed so the water had to be running if you washed there. The bed itself was comfortable and the decor was modern, but I would never pay to stay at one of their hotels again. I have also made my feelings felt with the hotel group and await a reply.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Apr 2009

Great value for the money room was a...
Great value for the money room was a litte samll but to much to see in london to stay in the room
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Apr 2009

This was touted as a discount from to...
This was touted as a discount from 411 to 59. This must breach many aspects of the trades descriptions act as this was never a 411 room. it was tiny, on the third floor and not serviced by an elevator. It was barely worth the 59 we paid for it. And the airconditioning didn't work. Must have been 30 degrees in there.<br />Had I known the room would have been so poor, I would have paid up to double for a better room. But it was too late. I thought I was being sold a bargain luxury room, not an overpriced box. Perceptions are important here. I would alternatively booked at the Novotel or somewhere where you can get a good sized room for around 100.<br />In summary, not recommended.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Apr 2009

I stayed here with my teenage daughter nice...
I stayed here with my teenage daughter, nice quiet location, fairly easy to find. Nice double club room, huge bed (actually we asked for a twin but couldn't be bothered to change!) great shower. two places on carpet where someone had put a hot iron down and radiator cover damaged but everything clean, never did get shown where the club lounge was but were not there much to use it. Short walk from tube, nice supermarket very close and staff very helpful booking us a cab to theatre etc. Breakfast very basic but very well managed and plenty of freshly cooked hot food.<br />Staff very happy to store our bags when we arrived early, and also after we checked out.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Apr 2009

For the money paid through Late rooms the...
For the money paid through Late rooms, the room was very small but clean. Location was perfect.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Apr 2009

This place is a really good deal My...
This place is a really good deal. My boyfriend and I found it cheaper than even staying in a private hostel room. The staff was friendly and helpful, the room was small but had a really nice bathroom and a flatscreen television. The only problem for us was that the cleaning lady kept waking us up to try to clean our room. We sleep late and every day we were awoken by someone knocking on and then opening our door. Other than that everything was great. Overall a satisfactory experience.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2009

the staff were really friendly and the rooms...
the staff were really friendly ,and the rooms were lovely and modern and very clean,will certainly be staying here in future
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2009

Quality room great value for money ...
Quality room, great value for money.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Apr 2009

I had stayed here before and the room...
I had stayed here before and the room hadnt been too bad, but this stay was ridiculous. I had booked a so called deluxe single..... What a joke. I have never been in such a tiny room. It was so narrow that I could stand beside the tiny bed, stretch out my arms and touch BOTH walls, I kid you not. Room 011. This is a real joke. I mean it. I did get a more or less good price but even so, it was just too small. It was impossble to sit correctly on the toilet, one had to sit sideways so ones legs would fit, and the shower is almost impossble to use if you have any desire to wash your back.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2009

This was just what I needed a good...
This was just what I needed, a good priced hotel but nice and clean, with it's own restaurant as was travelling alone on business. The restaurant was closed for some reason & the food was served in the bar so there was a lack of tables, but I got seated. The food menu was basic, with only a few choices but for one night was fine and the food I had was good value, nice and a big portion. Perhaps the menu choice would seem limited if you were staying a few nights. <br />There were some bars & restaurants nearby but it didn't seem a great place for nightlife/entertainment if that's what you want<br />The room was clean, with a nice bathroom, kettle and biscuits, so had everything I needed
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2009

The room was to small and dark ...
The room was to small and dark.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Mar 2009

Was shown two tiny basement rooms which would...
Was shown two tiny basement rooms which would be laughable for a 1 star establishment let alone a "superior" room in a "4 Star" hotel. Broken furniture, mould growing on the bathroom ceiling, firedoors wedged open.<br />Third room I was shown was on the the 4th room, which was what I had expected from a four star hotel. Will never stay here again, and will not be recommending it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Mar 2009

A newly refurbished hotel Largely Indian origin staff...
A newly refurbished hotel. Largely Indian origin staff who are very attentive and pleasant. The hotel is a typical Georgian Wedding Cake Architecture - all white with moulded decorations. The narrow corridors to the rooms are compact and traditional, the hotel rooms very comfortable and great for an overnight stay.<br />Cant complain at 55 per night - a bargin.<br />Nice blue lights in the bathroom, all limestone finished with good plumbing and a nice power shower with overhead rain effect douche - bliss!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Mar 2009

Paddington Court booked a superior room but was...
Paddington Court , booked a superior room but was never given that.B06 in basement is not a superior room , could not sit at desk on chair , no room for this and no point in having a chair.Room is dreadfully small and should not be allowed


Reviewed by Hugh Gallagher; Reviewed in 11:26 19 Mar 2009

I was late on arrival despite having gaurenteed...
I was late on arrival despite having gaurenteed payment for three nights. My room was given away and I had to relocate elsewhere until the next day.<br />There was no hot water available and no attempt was made to accomodate me.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Mar 2009

The room was pretty small and unfortunately I...
The room was pretty small, and unfortunately I couldn't fill the kettle in the sink - it didn't fit! Had to decant water into it. The hot/cold taps were also reversed.<br />Staff extremely friendly and helpful.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Mar 2009

The room was old and tired Possibly recently...
The room was old and tired. Possibly recently purchased as rennovations were being done on other parts of the hotel. Not advisable for famalies. We got what we paid for but no way was this a 4 star
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Mar 2009

Excellent value for money in all respects ...
Excellent value for money in all respects.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Feb 2009

room quiet cold ...
room quiet cold
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Feb 2009

Stayed here for weeks in various rooms lt...
Stayed here for 4 weeks in various rooms.<br />Best room I had was a double (Rm 410) which was spacious and good facilities like a 37inch LCD and Free internet (this is free throughout the hotel via network point (cable provided) or wifi in some areas). This was actually a free upgrade so it's worth ringing reservations and asking for this.<br />Worst room I had was number 120 - This was very small and no room to put a large case on the floor. The shower is small but ok. The position of the toilet means (for a bloke) you have to stand to the side. If you sitting on it then you have to side saddle it and keep the bathroom door open as your knees won't fit (I'm 5'8). Although the worst I had, I've stayed in much worse places and does have a 27inch LCD on the wall too.<br />If you are getting a single room, request room 223 as this has lots more space and a much larger shower.<br />Didn't have any food in the hotel but my colleague said the breakfast is pretty good but at 15 you would think so!!<br />Location is great - 10min walk from Paddington station and Lancaster Gate.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Feb 2009

No alcohol served passed pm which was ashame...
No alcohol served passed 11pm which was ashame, also 4 police turned up which given I hadnt order strippers was not a good sign. Thankfully nothing to do with me. Otherwise hotel is fine for business but probably wouldnt take the wife.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Feb 2009

A great centrally located hotel and a fair...
A great centrally located hotel and a fair price. My only complaint was that there was a small tear in the carpet. Room was small but for the price I could not expect more and at the price I certainly would not have got an en-suite anywhere else. Great staff and a nice place to party hard from.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Feb 2009

Will use you again ...
Will use you again
Reviewed by Ms Dickens; Reviewed in 11:21 9 Feb 2009

Very poor service the room was nothing like...
Very poor service, the room was nothing like the description - do not bother to upgrade, there is no benefit!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Feb 2009

VERY GOOD HOTEL FOR THE PRICE ROOMS SMALL...
VERY GOOD HOTEL FOR THE PRICE ROOMS SMALL BUT WELL APPOINTED - EVERTHING WORKED - EXCELLENT VALUE - WOULD SAY AGAIN BUT READING ABOVE NOT ROOM 419 !
Reviewed by DAVE WHITE; Reviewed in 03:27 3 Feb 2009

Pleasant area very comfortable hotel ...
Pleasant area, very comfortable hotel
Reviewed by Mrs De Frino; Reviewed in 11:04 21 Jan 2009

Not impressed with this place lt br gt...
Not impressed with this place. <br />Our room was smaller than a caravan with the bed slammed hard up against the wall so you had to climb over it rather than walk around it. There was NO room for suitcases and can you believe the bed was not even MADE when we walked in. Regardless of seeing this the porter still left us there. Unbelievable. We went straight back to reception and demanded another room and straight away (nice front desk people by the way) they moved us to a bigger room. Why they ddnt put us in one to start with is beyond me..?<br />Rooms were still very small and quite dismal and dirty. We took the bedspread off straight away - yuk.<br />Two other points; they have FANTASTIC TV's (42" plasmas in the rooms). Bonus.<br />The shower is ridiculously small. My husband had to lather up with soap outside the shower and then squeeze in to rinse down. Quite hilarious but very impracticle.<br /><br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jan 2009

Can't really reveiew this hotel properly but felt...
Can't really reveiew this hotel properly but felt other customers hsould be aware of my experience. Although I had booked a room at this hotel, I went to check in, my booking was passed to 3 members of staff, nothing was explained to me whilst waiting. 10 minutes later someone told half of the hotel had been closed because of a leak therfore they didn't have a room for me. No one had bothered to call me either!! I then got told I would be staying at another Best Western Hotel the Shaftesbury Kensington (nice hotel) but on the other side of London. In all fairness they did get a car & driver for me to take me over there! Couldn't help I'd been fobbed off because of paying a reduced rate on Laterooms, call me cynical!! The Best Western Shaftsebury Kensignton was a pleasant hotel but not really in the location I wanted, having said that it was 2 mins from Earls Court tube so not so bad.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 Jan 2009

Had a club room which far exceeded expectations...
Had a club room which far exceeded expectations for a London hotel. Excellent.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jan 2009

Club rooms are worth it for the higher...
Club rooms are worth it for the higher standard of decor and extras, free refreshments etc. Not large room but comfortable. Avoid a room by the lift - the helpful front desk quickly changed my room when I pointed out that it was noisy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jan 2009

For this represented excellent value for money Ok...
For 55 this represented excellent value for money. Ok, the rooms are small but very clean and had decent fixtures and fittings........one word of warning, if you are a largish build the shower cubicle will be a tight fit, so if you're slim it's a great deal!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jan 2009

By far the smallest room I have ever...
By far the smallest room I have ever stayed in. Was supposed to be 'superior' but anything less couldn't exist. Website says normal cost 411gbp I say fair price 40-60
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Jan 2009

This hotel is suitable for business or leisure...
This 4* hotel is suitable for business or leisure. The hotel is a five minute walk from Paddington station, so it is really convenient for the tube and buses. The rooms are compact, but clean and stylish, with a luxurious bathroom. The hotel staff are friendly and deal with people booking in cheerfully and efficiently. They are happy to store luggage if you arrive early. I would recommend staying in the main part of the hotel, the annex accross the road is a little dated.<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jan 2009

Very good and convenient location for transport and...
Very good and convenient location for transport and Heathrow Express access.<br />Room was slightly disappointing : heating didnt work in the main room, no toilet paper on arrival... below our usual expectations for a Best Western
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

Fantastic value and excellent visit outstanding value ...
Fantastic value and excellent visit, outstanding value
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jan 2009

The club room was very nice with the...
The club room was very nice, with the chocolate, tea, and fruit a welcome treat. There was a small problem with the card reader on our door and the flat panel TV didn't want to stay shut off, but other than that the room was just what we were looking for. We did mention these problems to the very helpful staff when we checked out, because we were only there for one night it wasn't a huge issue. The room is a great value for the location near Paddington Station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Dec 2008

The club rooms are excellent and well appointed...
The club rooms are excellent and well appointed. The breakfast service seemed very rushed as there are limited tables and the dining area is small. The cooked breakfast was only luke warm. The club lounge bar is a thoroughfare and not very private. There is no restaurant.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2008

My room was very small outside of my...
My room was very small, outside of my window was a generator which buzzed all night, the room was freezing and the shower was far too small. (I am 5ft 4 and of a medium/small build, anyone taller or bigger wouldn't have got in the shower)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Dec 2008

Fastidiously clean Single rooms well appointed but very...
Fastidiously clean. Single rooms well appointed but very, very small. Not a problem as I was travelling light but large amounts of luggage would be a logistical challenge.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Dec 2008

We would definitely come back ...
We would definitely come back
Reviewed by Mrs brooks,; Reviewed in 02:09 8 Dec 2008

Stayed here quite a few times now and...
Stayed here quite a few times now and although it seems to have changed hands, I can't see any difference in the standard of rooms or quality.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Dec 2008

Room was shabby bathroom grubby shower curtain mouldy...
Room was shabby, bathroom grubby, shower curtain mouldy, bed saggy, carpet dirty and not hoovered, cold draughty, pub across the rd very noisy until late, no sound proofing. Worst room in a long time -one to avoid
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Dec 2008

For the price the double room was extreamly...
For the price the double room was extreamly small It was impossible to walk around the bed as the bed streatched from one wall to the other To get to the window one had to climb over the bed. If i'd have known the room was going to be so small i would have booked a single
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Dec 2008

The hotel is in a good location but...
The hotel is in a good location, but the rooms are very small. We had rooms in the basement which were noisy. The hotel was ok for one night, but not for a long stay.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2008

Room was quite compact and very cold Bit...
Room was quite compact, and very cold. Bit of drainage odour aswell, but otherwise generally clean with all the facilities you woudl expect. Probably fair value for central London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Nov 2008

small room but great value for money ...
small room but great value for money
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Nov 2008

The standard rate for the room I stayed...
The standard rate for the room I stayed in was way in excess of the quality and size if the room.<br />I would be very cautious believing these rates next time. But at the end of the day, the room was worth the discounted rate (but then again other hotels had the same discounted price on better rooms)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Nov 2008

The room was clean but was very small...
The room was clean but was very small altough we'd booked a superioir room.<br />The bathrom was well presented but the corner shower was impossible to get into so if you're more than a 34" waist forget using it.<br />The Hotel had a power cut at 07:30 so had to it breakfast in the dim emergency lighting and the drinks dispenser, toaster, hot plate and fridge unit were not working. Cereal was fine though.<br />Could not check out properly as Credit card machine was also out of action.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Oct 2008

Dirty bathroom Tv didn't work and unhelpful staff...
Dirty bathroom, Tv didn't work and unhelpful staff. I'll avoid this hotel in future.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Oct 2008

Really nice hotel great room and service It...
Really nice hotel. great room and service. It was all very clean and i would stay there again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Oct 2008

The room we were originally given was not...
The room we were originally given was not in the hotel we booked but in an annex on the other side on the road. We were not informed at any time that this may happen. The room was very small, bethroom tiny, the view some thing you imagine to see from a prison cell. We called the reception and explained we're not happy, we were lead to believe we had booked a superior room! They sent over a young man been with them 1 month and hardly spoke english to show us 3 other rooms. we picked one out as the best of a bad bunch. However when we tried to get ready to go out there were more problems, we had to go over to the main reception and state the we were still not happy, asking the question why we were not allocated a roon at the hotel we had booked? On reflection i think i would have preferred to have stayed at a travel lodge, with them you get what it says on the tin !! Rightly or wrongly when you book a Best Western you expect a certain standard this hotel did not live upto any of those expectations.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Oct 2008

On arrival it took maintenance mins to get...
On arrival it took maintenance 30 mins to get me into my room, security key lock not working. Although I had been informed of an upgrade to a larger double room, in reality the room was an extreemly small double room in the basement. There was no place to put a suitcase without constantly having to move it, whilst the desk chair could only be used if the bed was moved. The view from the baseroom window was a debris strewn yard. The hotel advertises a gym, but which is a room with two running machines. Will not be staying there again
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Oct 2008

rooms are tiny and in various house opposite...
rooms are tiny and in various house opposite the main hotel. But once in room very nice as long as you dont mind tiny. Have stayed here a few times. Nice flat screen tvs.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Sep 2008

Room should never have been described as a...
Room should never have been described as a 'superior' room. If not just for business would have not paid the 99 let alone the normal price of 500!<br />Cats and swinging them springs to mind!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Sep 2008

Without doubt the biggest rip off hotel I...
Without doubt the biggest rip off hotel I have stayed in in years, I was told on arrival I had been upgraded, first time I have ever been "upgraded" to a basment room that smelt liek a sewer.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Sep 2008

If you can get the Laterooms deals for...
If you can get the Laterooms deals for this hotel then take it. It's not the biggest or friendliest hotel but the rooms are clean and prices great.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Sep 2008

Whilst the rooms were well appointed they were...
Whilst the rooms were well appointed they were so tiny that they were uncomfortable. We will not be booking here again
Reviewed by John Shillito; Reviewed in 10:09 15 Sep 2008

The hotel is easily accessible from Paddington -...
The hotel is easily accessible from Paddington - only a short walk away. At reception they said that although I had booked a single room they were upgrading me to a double. That would have been fine if it wasn't still a single room with a double bed in it. There was no room to move and the plasma TV was nearly the size of the room itself. The lighting was very dark and the bathroom was tiny.<br />I cannot imagine that if I had been staying for pleasure that I would have been happy to spend more than one night there.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Sep 2008

Third time I have stayed here and this...
Third time I have stayed here and this time I was 'upgraded' to one of the suites (apartments) over the road. It did have mini kitchen with microwave, sink etc. and was well fitted and had free interent access. Good for a business user. My only gripe - it was a basement room again! Does anyone get a room above ground floor?
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Sep 2008

The hotel was easy to find just a...
The hotel was easy to find, just a short walk away from Paddington station. The newly refurbished hotel was welcoming, our room was small but ideal for one night only. En-suite was very clean and quite spacious.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Aug 2008

Location is perfect for Padd train station Very...
Location is perfect for Padd. train station. Very clean and newly decorated hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 26 Aug 2008

The room was so tiny ...
The room was so tiny!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Aug 2008

Awful food in the restaurant - greasy badly...
Awful food in the restaurant - greasy, badly cooked, poor choice.<br />Room lock was faulty - had to bang my shoulder against the door every time to get in.<br />Room was tiny - couldn't actually walk around the bed. <br />Poor security - the cleaner left the window open in the bedroom despite it being next to a balcony of another building. My stuff was out in the room - could have easily been stolen.<br />TV didn't work properly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Aug 2008

This is the second time I have stayed...
This is the second time I have stayed here and I am beginning to see a pattern developing. Standard rooms would appear to be in the basement. Room decor is pretty good but being in a dark basement less so.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Aug 2008

Quite impressed with the facilities in the room...
Quite impressed with the facilities in the room, as it was only small. Very good location, only a 10 minute walk to Paddington Railway Station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Aug 2008

Appalling Arrived very late and very tired was...
Appalling. Arrived very late and very tired, was left standing with no explanation of what I was waiting for. Room was tiny which was to be expected but noise all night, banging doors, moving furniture, saggy bed. Probably got 2 hours sleep. Paid only 59.00n for this room - which was a ripoff. Apparently they expect to charge 411.00 for it!!!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Aug 2008

I'd stay there again as I obviously know...
I'd stay there again, as I obviously know where it is and how to find it. I wouldn't recoommend it to a friend as although very nice the double room was tiny. Car parking was a 10 minute walk away at Paddington Train station, a further 10.00 for the night. Not mentioned on their website.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jul 2008

The hotel is in a quiet location with...
The hotel is in a quiet location with a good selection of small cafes & grocery shops nearby. The hotel has been recently refurbished & the quality of finish in the room & bathroom was excellent. However the room was very small. The air conditioning unit was not working in the room & as they could not get it working - I was moved to another room & offered complimentary breakfasts(for the duration of my stay - 4days)for the trouble. Quite a lot of stairs - so if you have trouble getting about - this could be a problem. Basically a decent hotel at a decent price(i paid 79GBP / night without breakfast). Recommended.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jul 2008

First the negatives- the single room I stayed...
First the negatives- the single room I stayed in was really TINY. It is impossible to move around the room, or do anything (like work) If you have more than one suitcase you are traveling with, forget it!! The shower was also very small. When I was there, the elevator was out of order. Also, the layout of the rooms is wierd, so you may end up carrying your own luggage up and down stairs, along long corridors etc., even though you are on the same floor as the reception!!! Now the positives - Very close to Paddington, Reasonable rates, spotlessly clean. Contrary to some other reviews, I found the staff at the reception to be quite okay. In summary, if you are traveling alone, and just need a clean bed for the night, go for it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jul 2008

Great location between Paddington station and Lancaster Gate...
Great location between Paddington station and Lancaster Gate underground. Close to Hyde Park for very relaxing walks. Friendly and helpful staff in the hotel. We booked a deluxe room which was very comfortable, although quite small. Nice to have a fridge in the room. Would recommend this as a reasonably priced and comfortable hotel in a very convenient location.
Reviewed by Mary Hamilton; Reviewed in 01:51 18 Jul 2008

This was a great hotel The staff were...
This was a great hotel! The staff were extreemly helpful and very friendly. My room was small... but it was ok for a single room. The fixtures and fititngs and overall feel of the room was of a much better quality than many other much more expensive hotels that i have stayed at. The shower was great. location was excellent!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Jul 2008

First stay was ok but room was very...
First stay was ok but room was very small but nicely renovated.A week later we returned to be given a very inferior room-no fridge,in the basement ,near to kitchen,and with flood light shining in our window.After several attempts the staff found us a better room for the remaining 2 nights.Staff were good but this hotel has varied room types that are definitely not all 4 star.
Reviewed by Tarapore; Reviewed in 08:59 15 Jul 2008

Really nice rooms although very tiny Customer Service...
Really nice rooms although very tiny. Customer Service needs improvement - locked out of my room due to fault with the door, finally given another room but no offer of even a toothbrush (baggage still in first room). They refused to call handyman as it was late at night - seems guests come second - and he doesn't start again until 9am. Finally got access to my things the next morning. No refund or discount offered! (I wasn't the only person with key problem either although other issues seem easily resolved)
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Jul 2008

The bar didn t open till pm which...
The bar didn;t open till 6pm, which was a problem as we were meeting guests pre-dinner.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

Good hotel with room service food Rooms are...
Good hotel (with room service food!). Rooms are usual small size for London but recently refurbished. Quality of the food was nothing great but okay. If you can get the room for less than 100 per night then it is quite a bargain, but they usually are on offer for much higher in busy periods which is not such a good deal.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

Rooms were tiny but clean and beautifully dressed...
Rooms were tiny but clean and beautifully dressed. Shower - not so good if you are a larger person but really good use of limited space and good value for a Friday night out in town.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Jul 2008

The worst hotel experience ever - the name...
The worst hotel experience ever - the name is deceiving (more Lancaster Gate than Paddington) - terrible room (653) (air con. didn't work; in a basement opposite the main hotel).

Reviewed by M Starbuck; Reviewed in 06:47 6 Jul 2008

Room clean and refurbished but VERY small for...
Room clean and refurbished but VERY small for a single room - OK for a decent standard at a reasonable price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jul 2008

Everything fine generally Was hoping for a late...
Everything fine generally. Was hoping for a late lie-in but staff cleaned outside noisily and door on passage banged close constantly as people went up and down corridor. Also some building work going on outside so drill started some mornings at 9. Small things I know but I did ask for a quiet room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jul 2008

On arrival I was told that the hotel...
On arrival I was told that the hotel had had problems with water leaks and that I was therefore being moved to a 'sister' hotel. I was offered coffee while waiting for a chauffeur car to take me to the new hotel. The place I was taken to was an annex to the 'sister' hotel and was located about 100yds from Earls Court tube station. I was astonished when I was shown to my room - it was more like a ship's cabin than a hotel room - it was tiny! In a floor space of about 10' x 10' there was a bed, desk, shower and loo. A huge flat screen tv at the end of the bed and an air conditioner which worked very effectively. The quality of the fittings and decor was excellent and the bathroom was spotless - fully tiled and the fittings were of good quality. The only problem was that the shower doors had come off their runners. Once I'd got over my surprise at the size of the room it was actually OK for one night. One other negative factor was the noise from the underground - the trains must have run underneath the building as you could hear the rumbling and feel the vibration. The staff were friendly and there were plenty of places to eat round about. At 14.50 for breakfast I decided to give it a miss.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Jul 2008

Parking was too far away TV remote control...
Parking was too far away. TV remote control did not comunicate with the TV.<br />Very friendly and helpfull staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Jun 2008

Luxury quot Club Room quot slightly smaller than...
Luxury "Club Room" slightly smaller than expected, but perfectly adequate. Complimentary fruit and drinks etc most welcome. Good nearby transport links
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jun 2008

Everything clean everyone very kind Rooms and bedrooms...
Everything clean, everyone very kind. Rooms and bedrooms too small. Something at the breakfast (scrambled eggs, bacon) is always cold.
Reviewed by Guido Massia; Reviewed in 09:54 18 Jun 2008

Everything fine with the hotel except for the...
Everything fine with the hotel except for the reception staff. None of them were english which I guess is the norm for London but they had real trouble understanding and anything you asked them, and it was impossible to translate their answers into anything we could understand.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jun 2008

We booked a twin room but this was...
We booked a twin room but this was not available and , therefore, we ended up with a family room - double bed and small single bed.most unsuitable. Hotel location is excellent but we are disappointed with the service provided - front of house staff did not appear to be fully engaged with guests requirements. Room was clean. The shower room was VERY small.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Jun 2008

Very small rooms and very noisy I cut...
Very small rooms and very noisy, I cut my stay short and moved out. Location is good and staff are good.
Reviewed by D Hammond; Reviewed in 03:58 8 Jun 2008

Check in and out was quick The room...
Check in and out was quick. The room was small but very clean, quiet and comfortable. The TV was massive. No problems at all during our short stay. I would be happy to stay here again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Jun 2008

Whether it was just me being i couldn't...
Whether it was just me being, i couldn't turn the TV off which was a bit of a pain when trying to get to sleep and i couldn't turn the radiator off either, but apart from them trivial things, it was very good.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 May 2008

There was no elevator up to my third...
There was no elevator up to my third floor room, which made carrying luggage very difficult. The location was great, however. Room was VERY small, though, for the price.
Reviewed by Michele Bennett; Reviewed in 09:24 26 May 2008

clean comfortable and friendly hotel keep well away...
clean, comfortable and friendly hotel. keep well away from twin room 419 next to lift shaft the whole room shakes when lift is in motion
Reviewed by m.powell; Reviewed in 11:47 21 May 2008

I was a bit worried after reading the...
I was a bit worried after reading the reviews on the hotel but was quite happy with it in reality. A very short 3 block walk from Paddington station which was excellent, GREAT front desk staff (and all the rest too) who went out of there way to help in whatever I asked for. The room was smaller than a US hotel of course but it wasnt THAT tiny as other reviewers had led me to believe. Compact would be a better word. I was in the basement but it was very quite and comfortable. No big time luxury but more than adequate for the price and for a weekend in London. The ensuite was good, the shower was small but I am a big man (6'4, 220lb) and still fit and showered OK in it, so I dont know what others where complaining about either. I did have working AC as well, unlike other reviews. All in all, very happy.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 May 2008

Room was very small but very clean and...
Room was very small but very clean and well kitted out. Ideal for an overnight stay. The staff were very friendly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 May 2008

Room was clean with nice big TV Staff...
Room was clean with nice big TV. Staff were pleasant. But the window had no catch & rattled in the wind all night. In the bathroom, the tap was loose & the toilet rocked around as it was fixed badly to the wall. You could only have a quick shower otherwise water would overflow from the shower cubical, as it was very very slow to go down the plug hole.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 19 May 2008

Stayed here again Good standard of accommodation Bathroom...
Stayed here again. Good standard of accommodation. Bathroom a little small but good service, nice room and convinient
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 May 2008

On the face of it the level of...
On the face of it the level of decoration and presentation was very good but the single room was too small for comfort. Less than 1 foot (30cm) of space around the bed. the sash window had been removed and replaced by a sheet of perspex and would not open although there was a good and essential air conditioning unit. the bathroom looked great - very stylish, lots of quality bottles of shampoo etc - but functionally it left a lot to be desired. the shower was tiny and the doors would not open wide enough (ca. 10") for me to squeeze into the shower (I'm not that big!). I arrived just after midnight and just wanted to get into bed otherwise I would have tried for a different room or hotel. Seemed stupid to have a plasma TV on the wall which was almost as wide as the bed when they could have spent just a few pounds making the room more functional.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 May 2008

I was thoroughly unimpressed with the standard of...
I was thoroughly unimpressed with the standard of service I received throughout my one night stay at this hotel.<br />Whilst Best Western Shaftesbury advertise having an iron in every room and as such there SHOULD have been an iron in the room - when I informed the staff that their was not one it took me one and a half hours and repeated contact with reception to have them send one up. Obviously the staff think that they are the only people on the planet who have a job to do on a Friday evening.<br />The morning of my departure, when a leak developed in my room (DIRECTLY ABOVE MY BED) I was even more horrified to find that their customer service standards had dropped from the previous evening. It was a full hour before a handy man came into my room, looked at the leak and then left. My bed was soaked and they refused to send a housekeeper to resolve the issue.<br />All in all - the kind of hotel you would recommend to in-laws or worst enemies.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 May 2008

I've stayed here a few times on business...
I've stayed here a few times on business now and can't argue with cost, cleanliness or location. If you get the decent deal on Laterooms, you're laughing. Free broadband and decent TV helps as well.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 May 2008

The hotel was ok and good location but...
The hotel was ok and good location but the room was very small. Ok for one night though.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Apr 2008

The hotel had our booking wrong giving us...
The hotel had our booking wrong giving us a double bedded room for our children instead of a twin, but soon rectified the error.<br />Overall very friendly, hotel was clean, rooms were well appointed, staff were very accomodating, buffet breakfast was a little unimaginative but substantial. Hotel was only a few minutes walk from Paddington Station and the same from Lancaster Gate tube, so ideal for our needs. Some nice reasonably priced restuarants in the area including one particularly good Indian Restuarant recommended by the hotel staff.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Apr 2008

room was very small and furniture was old...
room was very small and furniture was old and chipped. In the bathroom the floor tiles were cracked. The bath was small and chipped. This hotel barely merited a three star rating let alone a four star.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Apr 2008

We thought the location was good the lobby...
We thought the location was good, the lobby was very welcoming, the staff was very nice, and the room had wonderful amenities. Although the room was small, it was designed well for its size. Our only negative comment was that we stayed in room 003 and all night long there were doors banging - one to the entrance of our corridor and the room doors themselves. You really had to pull hard to shut them and they made quite a racket.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Apr 2008

Small rooms located in a true warren of...
Small rooms located in a true warren of halls, stairs and turns. Great location and nice staff. I would ask if your room had direct access to a lift while booking.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Apr 2008

Rooms were on the small side but at...
Rooms were on the small side, but at the Laterooms rate, cannot be beaten for value for money within walking distance of the centre of town! Did not have dinner in the hotel, but breakfast was fine. Definitely would stay here again if could get the same friday night rate.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Apr 2008

Good hotel room was clean but a little...
Good hotel, room was clean but a little small but no problems for the price
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Apr 2008

Do not bother with the restaurant which has...
Do not bother with the restaurant which has about 5 different dishes on the menu; omlette and chips?! We were not told about the restaurant if you could call it that, or the bar, or room service. Room was tiny, but okay, staff were nice. Fine for sleeping, thats about it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Apr 2008

Good hotel Efficient clean and welcoming Had difficulty...
Good hotel.Efficient ,clean and welcoming.Had difficulty using the heating system in the room not very well explained but other wise a good experience.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2008

Great location but I was allocated a suite...
Great location but; I was allocated a suite across the raod from the main hotel, there was a smell of damp in the lobby area, there were signs of damp in corners of the room where the wallpaper was coming away, the towel warmer did not work, I had asked for a double bed but got a 3/4 sized one, the shower head was coming away from the wall, there was heating/air con in the 'suite' but no instructions on how to use it, and finally this was an incredibly small suite.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2008

whilst the room was very nicely appointed clean...
whilst the room was very nicely appointed, clean and tidy. It was extremely small, only practical as a single room.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Mar 2008

I booked a superior room but was allocated...
I booked a superior room but was allocated a very small room with 3/4 size bed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Mar 2008

Location was excellent mins walk from both Paddington...
Location was excellent, 2 mins walk from both Paddington station and Lancaster Gate, with shops bars and food places close by and for this reason I would stay again. The staff were excellent and very helpful, but the rooms were in need of some attention. I booked a double room and when checking in was told i'd been upgraded to a suite but it was in a building across the street, in the basement, with mould on the corners of the wall and peeling wallpaper. It was clean but i certainly didn't think it was 4* as stated!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Mar 2008

The room and bed were very small and...
The room and bed were very small and the heating didnt work plus there was some stagnant milk left in the fridge. But on the upside it was a good location and very cheap.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 10 Mar 2008

Great location for Paddington station lt br gt...
Great location for Paddington station. <br />When we arrived, we were told that we were in a suite across the road. After getting our hopes up, we found that it was a room in an annexe, which was by no means a suite. The bed was a small double and it was very hard for 2 people to get around the room! <br />However, it was well equipped, and clean and quiet, and with the late rooms price, a good deal.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Mar 2008

Single room was a bit cramped ...
Single room was a bit cramped
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Feb 2008

Not a good experience We were first shown...
Not a good experience. We were first shown to a single room (despite there obviously being two of us, and having pre-booked a double room)...and when we naturally insisted on a double, we were actually taken to another hotel down the road and given a TWIN room which was shabby, and not clean.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Feb 2008

Breakfast excellent - staff very diligent and helpful...
Breakfast excellent - staff very diligent and helpful. Laterooms.com deal was the best and very good value indeed.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Feb 2008

The room is small but I feel like...
The room is small, but I feel like I've a little luxuary in my life when ever I stay here. <br />It is a stones throw from Paddington Station or Lancaster Gate.<br />They kindly even upgraded me to a Club room (yes it's in the basement but a darker room is great for getting over jetlag!) which had a fridge and microwave.<br />Got to love the giant plasma too!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 20 Dec 2007

What a lovely hotel full of very heplful...
What a lovely hotel full of very heplful and polite staff.Stayed in a club room which was amazing,the bed was huge and the room and bathroom couldnt be faulted at all.Have already booked another stay in this hotel and will always use this one now.Very clean and well priced.
Reviewed by A Burt; Reviewed in 05:00 8 Dec 2007

A quot hotel quot of a confusion of...
A "hotel" of a confusion of meandering corridors and dead-ends in which even the staff can't find your room. My "room" was too small to turn around in and the window would not close, leading to a chilly night. Summarises why hotels in London have such a poor reputation.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Nov 2007

The room appearance was far different to the...
The room appearance was far different to the picture viewed. We were initially shown to a dank below ground level room and after protest and 2 rooms later we got one on the second floor. The room was still cramped and the bedding left much to be desired. The shower was so small, one could not turn in it without banging against the sides. Very misleading representation overall!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 Oct 2007

Checking in took rather long and the room...
Checking in took rather long and the room (not in main building) was far too cold.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Oct 2007

On my booking I requested a quiet room...
On my booking I requested a quiet room and was allocated on the basement with my window on the street side without any bars - very vulnerable. In the morning several workingmen were ranging around that window smoking and making a lot of noises. <br />In this room B02 none of the wall lights were working, the sink was blocked and full of disgusting water and there was no hot water. The electric heater was broken as well. I politely complained to reception and was promised that a maintenance worker will come to my room. 45 minutes wait and nothing. I talked to reception another 3 times. Two employees came to my room more promises and no actions. In the morning I talked to a female employee and she agreed that this room B02 was no fit for women on her own. I did not sleep at all, had no shower and a terrible experience. At my company, I told my colleagues about my unpleasant experience and they found it very shocking. I really would like an explanation, why did I have to have such a stressful time at your Hotel? I paid my bill you did not deliver you minimum services. Very upsetting.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 11 Oct 2007

The hotel was close to Paddington although better...
The hotel was close to Paddington, although better directions could be provided by the websites as to which way was best to walk to it from Paddington. At check-in, quite late at night, the receptionist was sullen, and not adequately communicative - I've stayed in other Best Western hotels where the service was brilliant, but it was not so here. Some of the hotel rooms are across the road from the reception/main building, which might well have been a familiar concept for the receptionist but was daunting to me at 10pm in the dark on my own. It all felt very impersonal, and I felt quite vulnerable struggling in the dark with luggage and a hotel door key on the street in this part of London. The room was modern and fairly clean (there were balls of fluff on the floor), with good facilities like kettle-tea-coffee etc - but it was very very small - barely enough room to get round the bed, and the bathroom was effectively a cupboard. The decor was damaged in many places - the walls badly scuffed, and the roman blind unusable. On balance, my stay seemed to reflect what you get in London for the price I paid ... it wasn't the bargain I'd expected as purveyed by LateRooms ...
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Oct 2007

Excellent location staff friendly and accomadating only fault...
Excellent location, staff friendly and accomadating, only 1 fault the size of the shower, even though i'm a size 12 the shower was very small and a tight squeeze.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 4 Oct 2007

stayed here before This time disappointed with the...
stayed here before. This time disappointed with the smaller room and road noise from the front (i did request a quiet room). The saving grace here is that there is a small gym.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Oct 2007

The room was very small but well laid...
The room was very small, but well laid out and had everything almost within arm's reach! Bathroom was tight - could only have one person in at a time, but another could be in the shower whilst the other was at the basin... Obviously recently refurbished, and was fine for the one night we stayed. Breakfast was onb a deal, so 9.95 instead of 14.95; but wish we hadn't bothered. The selection was a bit naff, the hot food was almost tepid and the self serve tea/coffee was not obvious... However, the value for money of the hotel was superb and would definitely stay again if the need arose.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 6 Sep 2007

I would have liked more complementary milk for...
I would have liked more complementary milk for my tea.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Aug 2007

Great hotel room small but perfectly decorated and...
Great hotel , room small but perfectly decorated and very clean, en suite very modern and well presented - fantastic budget hotel
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Aug 2007

The rate was reduced because they are having...
The rate was reduced because they are having a refurb. Did not affect hotel at night. New rooms are great. Very well fitted out. Very quiet hotel (or it was where I was).
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 Jul 2007

I only stayed one night at this hotel...
I only stayed one night at this hotel and just wanted a cheap room for the night. For what I paid, it was fine; the room was nice and clean and had everything you needed. My only complaint would be that when I called the hotel they told me there was parking but there wasn't. Their idea of parking was to be able to stay on the roadside for 5 minutes to unload the car. As a result I had to park in a secure car park for the evening which cost 40, nearly as much as the room! If you just want a cheap room then it's all you need, the location is good and it's clean which is all I look for in a hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jul 2007

long wait to check in rooms aren't great...
long wait to check in, rooms aren't great...clean but very tired and small. we had no hot water during our stay. at 40 per night it's probably the best hotel in the area, but i wouldn't pay much more for it.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jul 2007

The best part about this hotel is that...
The best part about this hotel is that it is QUIET. It is in a quiet neighbourhood near the Lancaster Gate underground. But certainly 79 pounds is too much for the room. My room was very small and required climbing to the 4th storey on narrow stairs. You can also get breakfast if you want (but you must pay them over 12 pounds for it). Not much of a value, but worth it for the quiet.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 8 Jul 2007

Although booked a double was given a tiny...
Although booked a double, was given a tiny single in the basement. Excuse given that none were available. Shower tiny so tricky to reach your feet! Location OK for the tube but would not stay again as found room miserable despite being refurbished.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Jul 2007

Late room lost my booking or more likely...
Late room lost my booking (or more likely hotel did!!) which was a bad start. Staff were rude. i paid for breakfast yet was refused on the morning as another error had occured in booking in. rooms were ok, and location ok. i hope mine was just a bad few days... but staff need lesson in customer service. room only had HOT water and bathroom door did not shut also
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 12 Jun 2007

The best that can be said about the...
The best that can be said about the Best Western hotel is that it's cheap and the location is good. If that's all your looking for then go for it - but read on before you do. If you want to enjoy the experience of staying in a London hotel then spend a bit more and go somewhere else. <br />To be fair we got off too a bad start - they couldn't find our booking (outmoded IT systems - thank you laterooms for your speedy fax), and the lady complaining loudly about a broken bed and lack of help from reception didn't really create a welcoming ambience. Unfortunately the Best Western Paddington doesn't have ANY redeeming features that can make up for this. Except, wait for it, it's cheap!!!<br />The room we stayed in was cramped, and although clean, it's worn and dreadful decor made it feel shabby and dirty. Bathroom was also clean. Linen seemed ok but the frame and mattress had seen better days - most likely in the early 80s. Only 4 TV channels, no minibar, a faulty hairdryer and no answer from reception when we tried to sort things out. Like I say when rooms are this cheap, then as the time honoured phrase goes "yer pays yer money, yer takes yer chances". <br />But does the Best Western offer value for money? No. Does it merit it's 3 star rating? You have got to be joking. Would I pay it's standard weekend rate? Now you're being silly...
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jun 2007

Very helpful staff very nice room very clean...
Very helpful staff, very nice room, very clean. TV didn't work. Definately recommended for the laterooms price.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 5 Jun 2007

The hotel is within easy walking distance from...
The hotel is within easy walking distance from Paddington station is in a very desirable location. The hotel is clean and well kept.<br />The single rooms are somwhat small difficulty in closing curtains and very draughty through window. room 136
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 2 Jun 2007

The food in the restuarant was really very...
The food in the restuarant was really very very basic. The barman did not know how to make a white wine spritzer. They were being rebrbished during my stay, which we were not notified about when booking. The rooms were newly refurbished and very nice. The shower was difficult to get in and out of as you had to climb over the toilet. The staff were very helpful and friendly. Location about 200m to paddington station. Quiet location.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 30 May 2007

we had nights here in a newly refurbished...
we had 2 nights here in a newly refurbished room which was very nice but a little small[as all london hotels seem to be].<br />the shower was very small [i don't know how a larger person would get in and out] and only produced warmish water. staff and location were good. i would definately stay here again as the price through laterooms was pretty good
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 29 May 2007

Get off tube at Paddington Common areas very...
Get off tube at Paddington. Common areas very nice Staff attitude excellent. Couldn't swing a cat in the room - tiny! - but air conditioning was good. Don't eat there in evening - very poor. Breakfast fine but dining room not air conditioned- too hot. In a nice area , close to hyde park
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 May 2007

Although the room was good the room smelt...
Although the room was good, the room smelt of smoke
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 May 2007

Hmm this is a hard hotel to comment...
Hmm, this is a hard hotel to comment on really- The Paddington court is currently undergoing renovations, and the inconvenience of the workmen working aside, it's almost like staying at the same time in two different hotels.<br />I have stayed in one of the pre- refurb rooms, as most of them are not finished, and it was tiny, shabby, groty, cold etc... But then the refurbished room I had, was pristine, nicely furnished, clean and spacious.<br />It was SO newly refurbished that the phone and air conditioning hadn't been finished, and the broadband connection was eratic, however, the reception manager who I raised this with, moved heaven and earth and ran around the hotel relentlessly trying to fix this for me- top marks for reception staff service.<br />The buffet breakfast in this hotel is always good quality and normally good value, however the one evening meal I had was so appaling, badly cooked and presented and waiting staff sitting in the bar watching tv (The evening meals are very unpopular, it would seem!) that I was not charged full price for it upon complaining.<br />Room service is advertised as 24 hours, however due to some staffing problems it was unavailable outside of restaurant hours- I was advised this was a temporary problem, however when I stayed here the previous month, the situation was the same!<br />The staff were prepared to go to the local 24 hour shops for you, or order take away food if burgers and kebabs are to your taste- Again, though, the reception staff were left apologising for the other staff, while trying their best.<br />When the renovations are complete, I think this will be an excellent hotel- I will stick with it, as it seems to be having some teething troubles at the moment.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 27 Apr 2007

Very small room - double bed up against...
Very small room - double bed up against the wall. Luke warm water so shower not really possible. Bar service very slow (when we managed to find the bar!) Good location - suited us as we didn't need to spend much time in the room. Don't pay extra for breakfast as lots of cheap cafes close by.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 31 Mar 2007

Hotel very close to paddington station Was very...
Hotel very close to paddington station. Was very clean and tidy, however small things were off, like lack of plug sockets for the kettle meant we had to move a sofa for a cup of tea in the morning. The sound proofing of the rooms also isn't amazing, but not too much of a problem. Overall I would definitely recommend the hotel for a short stay, based on great location, friendly staff and nice clean rooms.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 23 Mar 2007

The staff are vary pleasant and helpfull great...
The staff are vary pleasant and helpfull. great location - 5 min from the underground and quiet street. the breakfast was good, and I definatlly would stay there again in my next visit.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Mar 2007

possibly the worst hotel i have stayed in...
possibly the worst hotel i have stayed in the room was tiny and i mean tiny you couldn't walk round the bed which was not even a full size double.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Feb 2007

The hotel was being refurbished and my double...
The hotel was being refurbished and my double room was newly-decorated, very small but clean and comfortable. The staff were all very friendly and I would rate the hotel as a good base when spending a few days on business in London.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Jan 2007

Very convenient for Paddington station ...
Very convenient for Paddington station.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 25 Jan 2007

Very convenient location just mins walk from Lancaster...
Very convenient location, just 5 mins walk from Lancaster Gate tube. single room is good size, bathroom is exceptionally clean and modern. Corridors & paintwork could do with a bit of sprucing up but otherwise was very clean & tidy. <br />Customer service was polite, although they initially checked me into a room which was already occupied!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Jan 2007

I had quite clearly booked a none smoking...
I had quite clearly booked a none smoking room and confirmed as such, but on arrival at the hotel my husband & I were shown to a double room which reeked of cigarette smoke. When my husband complained he was at first offered a suite which sounded good until we realized it had only a single bed!! and then they could offer us nothing else. Eventually we were taxied to another hotel (along with another family) and finally got to bed something after 1am. I'm afraid it has made me lose confidence in Best Western and I tend to give them a wide berth now. I think the standard of their hotels is probably reasonably acceptable but their working practices lets them down badly.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Jan 2007

On arrival after travelling for a long period...
On arrival after travelling for a long period we were advised that we not booked into this hotel and were staying at the sister hotel around the corner! we then had to carry our heavy bags around the corner, on arrival at this hotel they queried the booking. The lift was broken and the room was on the top floor, on arrival in the room we discovered a pizza box with half eaten pizza in one of the cupboards! the sash window opened fully which wasn't particularly safe.....however, very good value for the price we paid, I would of be annoyed if I had paid anymore though.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 17 Jan 2007

I have stayed in a Best Western before...
I have stayed in a Best Western before and had quite a pleasant experience so I was very dissapointed by the Paddington Court Hotel. Its old and run down, with showers made for size zero models and rooms just big enough for the bed. It certainly didn't feel like a 3 star rated hotel.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2007

The hotel was fine My personal criteria is...
The hotel was fine. My personal criteria is that the room is clean and liveable and a few block walk from Paddington Station. There are local markets nearby to provide economical food if you are on a budget rather than eating in restaurants. Like most European hotels, everything was in miniature scale but that is to be expected and not a negative factor to me. The staff was friendly and helpful although there were some minor language issues that sometimes made creative communication necessary. This, too, is part of the travel experience.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Jan 2007

Shocking do not stay here Upon arrival I...
Shocking, do not stay here! Upon arrival, I quickly observed our standard room was far too small. Having stayed in London before, i expected small but this was in a league of it's own. Looking at the 'fire escape' plan, which was stuck to the door, I observed there was some slightly bigger rooms and decided to return to reception to enquire if we cold be moved. - "This is our standard size" the gent on reception remarked. I then offered to pay to be upgraded to a larger room or suite, when he offered to move us for free the next day. We were only staying for 2 nights so I was happy with 50% satisfaction.<br />It gets worse. At about 7am my fiancee and myself were awoken by hammering and building work. They were carrying out repairs/renovation on the hallway, and to the rooms either side of us. Why put guests into a room sandwiched between ongoing building works? We repacked our bags and left them in the room as instructed, and reminded the gent on reception that this was the case. He confirmed we'd be moved and the hotel would relocate our bags etc.<br />We arrive back in the evening to the most unhelpful staff of all. Firstly we were made to explain the situation in full then he states the bags were not moved because they were not fully packed! I could barely contain my rage. Unsatisfied with this level of service we now demanded to be moved. We are then made to examine rooms ourselves and then report back with what one we'd like. The two we were permitted to review, were in fact smaller than our original. We return to reception (the time is now midnight, exactly 1 hour after we arrived back), by now totally deflated and demoralised, simply wishing to take our original room back and take the matter up in the morning. The young man at the counter by now realised the obvious failings in customer service and suddenly "a suite" has become available, which we can use free of charge. One wonders why this suite was not available until we were at our wits end and ready to throw in the towel completely, strange and coincidental I think. <br />The farce continues, when the key card will not open the lobby door across the street. I again return and we're assisted into the building. (still carrying our own 30 kg suitcases each). We climb to the 2nd floor, and yes that's right, the key card will not open the room door now! For fear of completely losing it, my fiancee returns to get the key card reformatted, I remain to cool down with our collective 60 kgs of luggage. Finally, one hour and forty five minutes later, sucess. We're in to our room. This room was about the same size as the original one, but with a fridge and cooking facilities squeezed in to really limit space. We also found a lid from a tin on the bedside table, which underlined the questionable cleanliness overall. The hum from the fridge, which was barely a meter and a half from my head, didn't exactly aide sleep.<br />My conclusion is, appalling customer service, tiny rooms, even tiny "suites". Just don't stay there!<br />What is completely confusing and equally disappointing, is we had come straight from a Best Western in Paris the previous night, and the quality and level of service there was phenomenal, compared to the Paddington Court; was absolutely out of this world.<br />(This is a scaled down version of my letter of complaint to the 'Best' Western group...that's right, 'scaled down').
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Jan 2007

The room was tiny freezing cold and there...
The room was tiny, freezing cold and there was no hot water. There was apparently a fault with the boiler which meant no hot water in the taps or the radiators. The staff made no attempt to communicate this and I only found out the cause of the intense cold thanks to another guest. Admittedly it cost 45 for the night but even so, hot water isn't too much to ask for. The room also had black damp on the walls and mould in the shower (which I couldn't use anyway). I'd have been incredibly annoyed if I'd paid full price for the room. I wouldn't really want to stay there again unless it was very heavily discounted. It may look good from the outside and the reception and lounge may be very impressive but on balance we'd have been better off in budget hotel chain. At least then maybe I could have showered before my subsequent 5 hour coach journey. Having said that though, assuming they've got the hot water back on and you can get it for 45 a night, you could do a lot worse, especially in Paddington.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Jan 2007

The room heating was poor and the hotel...
The room heating was poor and the hotel provided us with an electric heater. Free broadband was excellent which many hotels do not provide.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Dec 2006

Checkin took a while you couldn't swing a...
Checkin took a while, you couldn't swing a cat in the room... Bathroom was tiny - shower curtain kept sticking to me when I had a shower, and the water pressure was low (but it wasn't a trickle!!)... FREE BROADBAND in room was a plus though!! Overall, not bad, particularly when only 45 two days in advance. Wouldn't stay again though.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 22 Dec 2006

Plumbing did not work shower was a drible...
Plumbing did not work, shower was a drible, Photo's on website do not look anything like what we experienced, room and bathroom were tiny.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 21 Dec 2006

The room had a window that did not...
The room had a window that did not close which was repaired while I was waiting, the radiator did not work (was provided with a free-standing heater) and the water pressure in the bathroom was very low and only lukewarm. The customer service on discovery of all these problems was most disappointing and on check-out I found a long queue ahead of me with a list of complaints so did not bother to raise these issues with a manager. Regretted that I did not heed the warnings on this hotel and it was overall a totally unsatisfactory and stressful stay. I will not return or use 'Best Western' hotels again.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Dec 2006

I arrived and my credit card was debited...
I arrived and my credit card was debited. I subsequently found out that there was no hot water due to a problem with the boilers. Despite assurances that the hot water would be sorted it was not. I subsequently found out that there had been no hot water the previous night. Had I known this upon arrival I would not have agreed for mt credit card to be debited with the full payment and would have probably sought alternative accomadation. On the day of my departure, I was offerd a free breakfast and a refund of 9.00 and the assurance that I would be upgraded the next time I stayed - an offer I am unlikely to take up!<br />Also, the TV and air con were not working on arrival.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Dec 2006

Hotel rooms were tiny asked for a non...
Hotel rooms were tiny, asked for a non smoking room and clearly had a smoking room. Very noisy also so if you want a good nights sleep dont bother staying here
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Dec 2006

The room was rather overcrowded with furniture Had...
The room was rather overcrowded with furniture. Had 3 people been in there (the number of beds) it would have been hellish. Situated in the basement but had a window onto a stair well so there was some natural light. However, this was obviously the favoured stairwell for staff to smoke and so from around 6am the noise of (admittedly) quiet staff conversations rendered sleep impossible. Never mind, up and about early for a shower. Well, no. No hot water from shower, bath or washbasin. By this time had to leave for a meeting having made the best of a cold shower. Strangely decided not to try out the breakfast.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 18 Dec 2006

The room was in the basement of the...
The room was in the basement of the hotel and subsequently the way there was not very inviting. The room was of an adequate size and clean for a stay of 1 night. The bathroom was clean also althoght the water pressure in the shower (no bath) was very poor. If you are looking for a place to stay for one night and book early enough you could do worse.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 16 Dec 2006

This hotel is in real need of a...
This hotel is in real need of a refurb which is currently underway. We were put in a bsement room which backed onto an alleyway with a rickety window that didn't lock properly. The sheets weren't clean, the wallpaper peeling off the walls and the shower flooded. The manager was very helpful on the upside! However, we checked ourselves out of this hotel and booked another via the LateRooms call centre. We couldn't face spending the night here as it didn't fulfill a basic standard of cleanliness and safety. I wouldn't recommend this hotel currently.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 15 Dec 2006

The hotel staff were totally incompetent and the...
The hotel staff were totally incompetent and the service appalling. I would strongly not recommend staying at this hotel - it is a shambles! At checkout, I was one of a line waiting to complain about the qualilty of the room or an issue they had. It may look good in the photographs but in reality it falls very short and they have no idea of term "customer service" ! The only positive comment I have is that the restaurant was clean and the breakfast was of an acceptable quality.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Dec 2006

They upgraded us to a suite for the...
They upgraded us to a suite for the same price, which was great!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Dec 2006

The room was tiny but clean except for...
The room was tiny but clean, except for my bedsheet which was not, however this was changed immediately. It was the smallest bathroom I have ever seen but it was clean. We had no hot water due to boiler breaking although after some argy bargy got 25% off as a result. All in all it was very good value for money and convenient for one night.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 14 Dec 2006

The Room was so small that even a...
The Room was so small that even a dog couldn't stay inside. The bathroom was so cold that even a penguin could wash there. The sink in tha bathroom was so small that only one hand per time could enter in it. The night the room was very cold and the air conditioning was broken. They booked me a taxi with a company that didn't send the taxi and the reception wasn't able to solve the problem. I had to take the train to go to the airport with ton of luggages. This hotel is a complete disaster.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Dec 2006

There was no heating in the room and...
There was no heating in the room and as we stayed in the middle of December, it was quite cold. There was also a lack of hot water in the room. The water was hot on the first night of our stay, warm on the second and completely cold on the third.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Dec 2006

it was very bad the fotos is wrong...
it was very bad. the fotos is wrong.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 13 Dec 2006

My wife on arrival at the hotel she...
My wife on arrival at the hotel she was kept waiting for 2 hours for her room the reception staff unfriendly and unhelpful. Standar of room very poor no facilities to hang clothes. Bathroom Poor never seen such a small shower unit and urgent need of updating. Evening meal very poor the quality of food would be better from a takeway. Five items on the menue two of which not available. Breakfast even worse staff unable to speak English. There were no plates,glasses, Milk, cutlery or cups. <br />We would never recomend this Hotel and the pictures on the webb site are missleading.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 9 Dec 2006

When we checked in the young lady on...
When we checked in the young lady on the desk was excellent. Checking out was less impressive and very laborious even though there was nothing unusual to do. Bar staff very accomodating and polite. <br />Room was very small and not well maintained. <br />Signs to direct to Rooms eg B21 are confusing. This room is not even on a sign. <br />Location is pretty good giving access to Paddington for Overground and Underground Services with ease.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 7 Dec 2006

We were told when we got there that...
We were told when we got there that they only had a basement room for us that had 4 beds and it wasn't a non smoking room. This standard of room seemed very expensive even at a late rooms rate of 149. As poor compensation they gave us a free breakfast which was not conveyed to the restaurant in the morning so that was embarassing and the breakfast was of a really low standard, the tea was stewed, the bacon undercooked, the rolls stale.<br />Overall a very dissappointing part of our family trip to London and it would make me very nervous of booking through late rooms again<br />
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Dec 2006

The rooms were smaller than expected and the...
The rooms were smaller than expected and the decor could have been in better condition. Additionally I didn't like the insistence on paying for my stay up front. It's not the most welcoming arrival after a journey.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Dec 2006

the room was advertised for my room rate...
the room was advertised for 195.00 my room rate was 59.00 and I believe that was still too much, the shower was only big enough for a small child let alone an adult and the bed was of very poor quality, I have stayed in Best Westerns before and this must be of the poorest qaulity yet, will not recommend to anyone business or pleasure.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 3 Dec 2006

The room was in the basement and very...
The room was in the basement and very dark and miserable.The shower was very poor with virtually no water pressure.
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 1 Dec 2006

The room was clean but tiny my boyf...
The room was clean but tiny, my boyf couldn't even turn round in the shower it was that small, the roof leaked into the bathroom light fitting!!!!!!! Need i say more!
Reviewed by an anonymous guest; Reserved via LateRooms.com; Reviewed in 12:00 28 Nov 2006

A great hotel for a short stay over...
A great hotel for a short stay over in London. The rooms are quite small, but everything is clean and the staff are friendly. I enjoyed my stay and would go again, as it is one of very few reasonably priced hotels in the city.
Reviewed by James Shelley; Reviewed in 08:56 15 Nov 2005

We stayed in a suite which was clean...
We stayed in a suite which was clean and comfortable although a little smaller than I thought it would be. Very pleased with the air conditioning on the hottest day of the year!!.
Reviewed by J Price; Reviewed in 11:42 21 Jun 2005

I think it's a really nice hotel ...
I think it's a really nice hotel
Reviewed by Thomas Hermsen; Reviewed in 07:54 17 Dec 2004

Pleasant -star hotel conveniently close to Paddington station...
Pleasant 3-star hotel conveniently close to Paddington station and a short stroll from Hyde Park. I stayed in a single ensuite room which, although tiny, was clean, airy and comfortable. I would recommend this hotel for a short stay in London, if you're after something comfortable and reasonably priced.
Reviewed by R Jackson; Reviewed in 03:11 26 May 2004