Stayed here for three nights. Had managed to get booking through late rooms and got a nice discount :) Although it was still more expensive than staying further out, considering the location, it was worth it!!! The previous hotel I had stayed in was out on the DLR somewhere, through an estate of office buildings that was deserted late at night and quite a walk. In comparison, this hotel was a couple of minutes walk to Earls Court tube station, passed a couple of hotels and pubs, so there were always people about and somewhere to get breakfast in the morning/drink at night if you didn't want to be in the hotel. I must admit that I'm not a big breakfast eater so we did venture out for a cheaper breakfast rather than stay in the hotel, but if you like you full English, etc. then it's probably good value and convenient!
The only real contact (apart from checking in/out and handy luggage storage) was asking for an extra towel, which they were very obliging and brought up to the room in no time.
There wasn't much room to move about, but as we were staying there for somewhere to put our heads down and clean up a little and not practice ballroom dancing (or whatever you may be into), this was perfectly fine, and to be expected in the sort of town house type set-up.
Nice TV set-up and plenty of tea/coffee and bathroom supplies.
Many thanks for an enjoyable stay.
Summary
Customer Service
Quality of Room
Quality of Food
Cleanliness of Hotel
Value for Money
Family Friendly